Effective Speaking Chapter 11 - Lhs
- 1._____ allows us to build and maintain healthy relationships with our families, significant others, friends, and coworkers.
- A.
Perception
- B.
Listening
- C.
Small group communication
- D.
Feedback
- 2.Listening allows us to
- A.
Build and maintain healthy relationships.
- B.
learn what is important to others.
- C.
Help deal with conflict.
- D.
Do all of the above.
- 3.The act of _____ completes the transaction between the speaker and the audience member.
- A.
Remembering
- B.
Attending
- C.
Listening
- D.
Constructive criticism
- 4._____ refers to the belief that the speaker is entirely responsible for the effectiveness of the message.
- A.
Passivity syndrome
- B.
Active listening
- C.
Speaker-Centeredness
- D.
Credibility
- 5.Which of the following is NOT true in regard to listening?
- A.
Both the speaker and the listener share responsibility for communication effectiveness.
- B.
Communication effectiveness is the speaker’s responsibility.
- C.
As citizens in a democratic society, it is our duty to listen actively.
- D.
Effective listeners avoid critically analyzing a message.
- 6._____ happens when sound waves strike the eardrum and spark a chain reaction that ends with the brain registering the sound.
- A.
Listening
- B.
Attending
- C.
Comprehending
- D.
Hearing
- 7.Listening is all of the following EXCEPT
- A.
Conscious.
- B.
Learned.
- C.
Passive.
- D.
A process.
- 8.Which of the following statements is true about listening?
- A.
Listening is the physiological process of receiving sound.
- B.
The last two steps of the listening process are dependent on the listener.
- C.
The first step in the listening process is attending.
- D.
The listening process has five necessary steps.
- 9._____ is the phase in the listening process where you make your brain pay attention to a particular sound.
- A.
Attending
- B.
Receiving
- C.
Understanding
- D.
Remembering
- 10.Liam is ignoring the sounds of his classmates around him as he is focusing on the words of the instructor. Liam is engaged in the _____ stage of listening.
- A.
receiving
- B.
Understanding
- C.
Attending
- D.
Remembering
- 11._____ occurs when you apply meaning to a sound.
- A.
Receiving
- B.
Attending
- C.
Understanding
- D.
Responding
- 12.Teneka is listening to a speaker talking about making pralines. She is trying to figure out what the speaker means by bringing the batter to the “soft-ball” stage. She is having difficulty in the_____ stage of the listening process.
- A.
Understanding
- B.
Receiving
- C.
Remembering
- D.
Attending
- 13._____ responses are often effective in their brevity but have greater room for misinterpretation.
- A.
Silent
- B.
Verbal
- C.
Nonverbal
- D.
Vocal
- 14.The stage of the listening process where you retain the information is called
- A.
Retention.
- B.
Recalling.
- C.
Remembering.
- D.
Attending.
- 15.Listening to your favorite type of music is an example of _____ listening.
- A.
Appreciative
- B.
Empathic
- C.
Enjoyment
- D.
Critical
- 16.If you listen to your friend as she tells you about just losing her job, you are engaging in _____ listening.
- A.
Appreciative
- B.
Informative
- C.
Empathic
- D.
Critical
- 17.Karl is listening to a friend who is telling him how to get rust stains out of clothing. This is an example of _____ listening.
- A.
Empathic
- B.
Appreciative
- C.
Informative
- D.
Critical
- 18.If you listen to a speaker and judge whether or not his/her sources are credible, you are engaging in _____ listening.
- A.
Empathic
- B.
Appreciative
- C.
Informative
- D.
Critical
- 19._____ barriers are bodily conditions that prevent you from focusing on and absorbing a message.
- A.
Psychological
- B.
Environmental
- C.
Linguistic
- D.
Physiological
- 20.Emotional conditions that prevent you from focusing on and absorbing a message are called _____ barriers.
- A.
psychological
- B.
Environmental
- C.
linguistic
- D.
Physiological
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