Effective Speaking Chapter 11 - Lhs

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Effective Speaking Chapter 11 - Lhs - Quiz

Questions and Answers
  • 1. 
    _____ allows us to build and maintain healthy relationships with our families, significant others, friends, and coworkers.
    • A. 

      Perception

    • B. 

      Listening

    • C. 

      Small group communication

    • D. 

      Feedback

  • 2. 
    Listening allows us to
    • A. 

      Build and maintain healthy relationships.

    • B. 

      learn what is important to others.

    • C. 

      Help deal with conflict.

    • D. 

      Do all of the above.

  • 3. 
    The act of _____ completes the transaction between the speaker and the audience member.
    • A. 

      Remembering

    • B. 

      Attending

    • C. 

      Listening

    • D. 

      Constructive criticism

  • 4. 
    _____ refers to the belief that the speaker is entirely responsible for the effectiveness of the message.
    • A. 

      Passivity syndrome

    • B. 

      Active listening

    • C. 

      Speaker-Centeredness

    • D. 

      Credibility

  • 5. 
    Which of the following is NOT true in regard to listening?
    • A. 

      Both the speaker and the listener share responsibility for communication effectiveness.

    • B. 

      Communication effectiveness is the speaker’s responsibility.

    • C. 

      As citizens in a democratic society, it is our duty to listen actively.

    • D. 

      Effective listeners avoid critically analyzing a message.

  • 6. 
    _____ happens when sound waves strike the eardrum and spark a chain reaction that ends with the brain registering the sound. 
    • A. 

      Listening

    • B. 

      Attending

    • C. 

      Comprehending

    • D. 

      Hearing

  • 7. 
    Listening is all of the following EXCEPT
    • A. 

      Conscious.

    • B. 

      Learned.

    • C. 

      Passive.

    • D. 

      A process.

  • 8. 
    Which of the following statements is true about listening?
    • A. 

      Listening is the physiological process of receiving sound.

    • B. 

      The last two steps of the listening process are dependent on the listener.

    • C. 

      The first step in the listening process is attending.

    • D. 

      The listening process has five necessary steps.

  • 9. 
    _____ is the phase in the listening process where you make your brain pay attention to a particular sound.
    • A. 

      Attending

    • B. 

      Receiving

    • C. 

      Understanding

    • D. 

      Remembering

  • 10. 
    Liam is ignoring the sounds of his classmates around him as he is focusing on the words of the instructor. Liam is engaged in the _____ stage of listening.
    • A. 

      receiving

    • B. 

      Understanding

    • C. 

      Attending

    • D. 

      Remembering

  • 11. 
    _____ occurs when you apply meaning to a sound.
    • A. 

      Receiving

    • B. 

      Attending

    • C. 

      Understanding

    • D. 

      Responding

  • 12. 
    Teneka is listening to a speaker talking about making pralines. She is trying to figure out what the speaker means by bringing the batter to the “soft-ball” stage. She is having difficulty in the_____ stage of the listening process. 
    • A. 

      Understanding

    • B. 

      Receiving

    • C. 

      Remembering

    • D. 

      Attending

  • 13. 
    _____ responses are often effective in their brevity but have greater room for misinterpretation.
    • A. 

      Silent

    • B. 

      Verbal

    • C. 

      Nonverbal

    • D. 

      Vocal

  • 14. 
    The stage of the listening process where you retain the information is called
    • A. 

      Retention.

    • B. 

      Recalling.

    • C. 

      Remembering.

    • D. 

      Attending.

  • 15. 
    Listening to your favorite type of music is an example of _____ listening.
    • A. 

      Appreciative

    • B. 

      Empathic

    • C. 

      Enjoyment

    • D. 

      Critical

  • 16. 
    If you listen to your friend as she tells you about just losing her job, you are engaging in _____ listening.
    • A. 

      Appreciative

    • B. 

      Informative

    • C. 

      Empathic

    • D. 

      Critical

  • 17. 
    Karl is listening to a friend who is telling him how to get rust stains out of clothing. This is an example of _____ listening.
    • A. 

      Empathic

    • B. 

      Appreciative

    • C. 

      Informative

    • D. 

      Critical

  • 18. 
    If you listen to a speaker and judge whether or not his/her sources are credible, you are engaging in _____ listening.
    • A. 

      Empathic

    • B. 

      Appreciative

    • C. 

      Informative

    • D. 

      Critical

  • 19. 
    _____ barriers are bodily conditions that prevent you from focusing on and absorbing a message.
    • A. 

      Psychological

    • B. 

      Environmental

    • C. 

      Linguistic

    • D. 

      Physiological

  • 20. 
    Emotional conditions that prevent you from focusing on and absorbing a message are called _____ barriers.
    • A. 

      psychological

    • B. 

      Environmental

    • C. 

      linguistic

    • D. 

      Physiological

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