NESPRESSO QPOS QUESTIONNAIRE 2013

2.

Tasting area How often should the Nespresso tasting area be cleaned?

At the start of shift
At the end of shift
Throughout the day in between demonstrations
All of the above

Correct Answer

A. All of the above

Explanation

The Nespresso tasting area should be cleaned at the start of the shift, at the end of the shift, and throughout the day in between demonstrations. This ensures that the area is clean and hygienic for customers to use and prevents any contamination of the coffee samples. Cleaning at the start and end of the shift maintains cleanliness throughout the day, while cleaning between demonstrations removes any residue or spills that may have occurred during the tasting sessions.

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3.

Coffee If a problem is identified with a batch of coffee, do you?

Continue to use for demonstrations
Locate the LOT number and inform the TM
Throw in the bin

Correct Answer

A. Locate the LOT number and inform the TM

Explanation

In the event that a problem is identified with a batch of coffee, the best course of action is to locate the LOT number, which is a unique identifier for that specific batch of coffee, and inform the TM (presumably the appropriate person or department responsible for quality control or product management). This allows for the identification and tracking of the specific batch, enabling the necessary steps to be taken to address the problem and prevent further issues. Continuing to use the coffee for demonstrations could potentially lead to negative consequences or harm, while throwing it in the bin without informing the TM would not address the underlying problem.

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4.

Storage When storing cleaning products and coffee, do you?

Store products and coffee together
Store products and coffee separately

Correct Answer

A. Store products and coffee separately

Explanation

It is important to store cleaning products and coffee separately because cleaning products often contain chemicals that can contaminate food items like coffee. Storing them together can lead to cross-contamination and potentially harmful effects if consumed. To ensure safety and maintain the quality of both products, it is best to store them in separate areas or cabinets.

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5.

Using fresh milk When using fresh milk what should the temperature stay below?

Below 5 celcius
Below 6 celcius
Below 4 celcius

Correct Answer

A. Below 5 celcius

Explanation

Fresh milk should be stored at a temperature below 5 degrees Celsius in order to maintain its freshness and prevent spoilage. Higher temperatures can lead to bacterial growth and the milk may spoil more quickly. Keeping the milk below 5 degrees Celsius helps to prolong its shelf life and ensure its safety for consumption.

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6.

Milk temperature reading What should you do if your reading is above the hygiene standard temperature?

Carry on using it
Put it back in the fridge
Throw it away and buy a fresh one

Correct Answer

A. Throw it away and buy a fresh one

Explanation

If the milk temperature reading is above the hygiene standard temperature, it is important to throw it away and buy a fresh one. This is because milk that is stored at temperatures above the recommended level can promote the growth of bacteria and other harmful microorganisms, which can lead to foodborne illnesses. Therefore, it is crucial to discard the milk to ensure food safety and prevent any potential health risks.

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7.

Waste management What is essential about the bin you use for waste?

It should be a large bin
It should have a closed lid
It should be of a certain colour

Correct Answer

A. It should have a closed lid

Explanation

The reason why a bin for waste should have a closed lid is to prevent unpleasant odors and to keep pests and insects away. A closed lid also helps in containing the waste and preventing it from spilling or spreading. Additionally, it helps in maintaining hygiene and cleanliness by reducing the risk of contamination and the spread of diseases.

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8.

Allergen management Which of our products are free from any allergens?

Coffee
Chocolate
Biscuits
Sugar

Correct Answer

A. Coffee

Explanation

Coffee is the correct answer because it does not contain any allergens. Unlike chocolate, biscuits, and sugar, coffee is not known to cause allergic reactions in most individuals. It is a natural product that is made from roasted coffee beans and does not typically contain any added ingredients that could trigger allergies. Therefore, coffee can be considered safe for consumption by individuals with allergies or sensitivities to common allergens.

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9.

Milk temperature What is the minimum times per day the milk temperature should be checked?

Minimum Once a day
Minimum Twice a day
Minimum Three times a day

Correct Answer

A. Minimum Twice a day

Explanation

To ensure the safety and quality of milk, it is important to check its temperature regularly. Checking the temperature at least twice a day helps to monitor any fluctuations and ensure that it is being stored at the appropriate temperature. This is crucial to prevent spoilage and bacterial growth, as well as to maintain its freshness and nutritional value. Checking the temperature twice a day allows for timely adjustments and ensures that the milk remains safe for consumption.

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10.

Personal hygiene When should hands be washed? * three answers to be ticked.

Before start of shift
After using cleaning products
After handling waste bins
After you have given out tasters
After you have demonstrated a machine

Correct Answer(s)

A. Before start of shift
A. After using cleaning products
A. After handling waste bins

Explanation

Hands should be washed before the start of a shift to ensure that they are clean before handling any items or coming into contact with any surfaces. Washing hands after using cleaning products is important to remove any chemicals or residue from the skin. After handling waste bins, hands should be washed to remove any potential contaminants.

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11.

Machine handling How often should you change the water tank on a machine?

At least once a day
At least twice a day
Every other day

Correct Answer

A. At least twice a day

Explanation

The correct answer is "At least twice a day". This is because changing the water tank on a machine is important for maintaining its cleanliness and preventing the growth of bacteria or other contaminants. By changing the water tank at least twice a day, you ensure that the machine is always supplied with fresh and clean water, which is crucial for its proper functioning and hygiene. Changing the water tank less frequently may lead to a buildup of impurities, affecting the performance and safety of the machine.

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12.

Water What source of water can be used within the machines?

Bathroom tap water
Fresh bottled water
Kitchen tap water

Correct Answer(s)

A. Fresh bottled water
A. Kitchen tap water

Explanation

The machines can use both fresh bottled water and kitchen tap water as a source of water. Fresh bottled water is a safe and clean option that ensures the quality of the water used in the machines. On the other hand, kitchen tap water can also be used as long as it meets the required standards for cleanliness and safety. Both options provide a suitable source of water for the machines to function effectively.

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Nespresso Qpos Questionnaire 2013

Training Do you know where to access the Nespresso coffee machine manuals?

Quiz Preview

Tasting area How often should the Nespresso tasting area be cleaned?

Coffee If a problem is identified with a batch of coffee, do you?

Storage When storing cleaning products and coffee, do you?

Using fresh milk When using fresh milk what should the temperature stay below?

Milk temperature reading What should you do if your reading is above the hygiene standard temperature?

Waste management What is essential about the bin you use for waste?

Allergen management Which of our products are free from any allergens?

Milk temperature What is the minimum times per day the milk temperature should be checked?

Personal hygiene When should hands be washed? * three answers to be ticked.

Machine handling How often should you change the water tank on a machine?

Water What source of water can be used within the machines?