Aurora - Yep 2014 Survey

14 Questions | By Lauraleonard13 | Updated: Mar 22, 2022 | Attempts: 224

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Questions and Answers

1.

Have you read and understood the document sent to you about the promotion?
2.

Have you read the email sent to you with all the instructions on how to update your Aurora app?
3.

Do you know what your User iD is? Please type in your ID below
4.

What is the Year End Promotion 2014 (YEP14)?
- A.
  
  The customer gets a full credit of £75/€90 on all milk machines
- B.
  
  A customer gets a total of £75/€90 divided in 3 orders of £25/€30 whereby each order triggers the next £25/€30 credit on all Nespresso Machines
- C.
  
  A customer gets a total of £75/€90 divided in 3 orders of £25/€30 whereby each order triggers the next £25/€30 credit on only MILK Nespresso Machines
- D.
  
  I did not know we were in Promotion
5.

What happens if the customer buys and wants to register 2 milk machines on their names? (select 2 correct answers)
- A.
  
  A. Customer will receive the £75/€90 credit for each of their machines where the credit will be split over 3 orders, totalling up to £150/€180
- B.
  
  B. Customer will receive £75/€90 for the first machine and £25/€30 for the second machine, where the credit will be split over 3 orders, totalling up to £100/€120. The customer must
- C.
  
  C. The CM can register the 1st machine with the Ambassador. However, the 2nd machine (for the £25/€30) must be done online by the CM himself online.
6.

If the customer registers via the Aurora app, and decides to ‘ORDER LATER’
- A.
  
  The credit is applied to their new account automatically and I SHOULD stamp their receipt
- B.
  
  The credit is not applied to their new account, so they need to take a voucher or apply online, therefore I SHOULD NOT stamp their receipt
7.

If the customer registers via the Aurora app, and decides to ‘ORDER NOW’ (select all correct answers)
- A.
  
  I have to click on the gift box in order to add the credit to their order.
- B.
  
  If I don’t see the –“£25.00” / “-€30.00 deducted from the total price on the order, it means that the credit has not been applied.
- C.
  
  The customer has the option to apply or not to apply for the credit via the aurora app
- D.
  
  The credit is applied to the order automatically and customer cannot opt out of applying for the credit
- E.
  
  If the customer decides to apply for the credit I SHOULD stamp their receipt
- F.
  
  If Customer decides to apply for the credit I SHOULD NOT stamp their receipt
- G.
  
  If Customer decides NOT to apply for their credit I should still stamp their receipt
- H.
  
  If Customer decides NOT to apply for their credit I SHOULD NOT stamp their receipt, I should give them a voucher so they can apply at a later date.
8.

What happens if you do not have a machine serial number and the customer wants to register? (select all correct answers)
- A.
  
  I should register the customer and add 0000000000000000000 in the place of the serial number
- B.
  
  I should NOT register any new customer if they do not have the machine serial number to hand. I should give them a voucher and invite them to apply online or via the post
9.

What happens if an existing member want to apply for their credit via the Aurora app
- A.
  
  I should register the existing club member just how I would register a new club member
- B.
  
  I should NOT register any existing club members via the Aurora app. I should give them a voucher and invite them to apply online or via the post
10.

Please open your Aurora app now, and check which of the below version you are on:
- A.
  
  1.2.8
- B.
  
  1.2.28
- C.
  
  2.1.0(2085)
- D.
  
  3.0.0(2048)
11.

What happens if you don’t know understand the information that has been sent to you or if you are having trouble following the instructions? (select 1 correct answer)
- A.
  
  I keep quiet as I do not want to get in trouble for not understanding something
- B.
  
  I ask my manager for help before the promotion starts
12.

What should I do before my first shiftafter the promotion is over (31^st Jan)
- A.
  
  Nothing
- B.
  
  Not update my app and carry on applying the credit to customer’s registrations until someone finds out
- C.
  
  Update my app so the promotion credit is removed from the app and I have the latest version
13.

If I do not keep my Aurora app up to date and/or I do not use the correct login details, it can affect my score on the 5 Star Programme. Is this true or false? (select 1 correct answer)
- A.
  
  True
- B.
  
  False
14.

If I do not follow the correct procedure for the promotion what are the implications? (select all correct answers)
- A.
  
  The customers receives false information and are therefore unsure of the correct details of the promotion
- B.
  
  The credit is not applied correctly to the customer’s account leading to complaints and delays
- C.
  
  The customers receives a negative experience from Nespresso
- D.
  
  The reputation of the retailer and Nespresso is damaged
- E.
  
  I will get marked down on my 5 Star Programme
- F.
  
  The customer is happy and will receive the credit as normal