Aurora - Yep 2014 Survey

If the Aurora app is not kept up to date or if incorrect login details are used, it can affect the score on the 5 Star Programme. This suggests that keeping the app updated and using the correct login details is important for maintaining a good score on the programme.

If you don't understand the information or have trouble following the instructions, it is important to ask for help from your manager before the promotion starts. This shows initiative and a willingness to seek clarification, ensuring that you have a clear understanding of the task at hand and can perform it effectively. Keeping quiet and not seeking help may lead to mistakes or misunderstandings, which could negatively impact your performance and potentially result in consequences.

Before starting your first shift after the promotion is over on January 31st, you should update your app. This is necessary to ensure that the promotion credit is removed from the app and you have the latest version. By doing so, you are following the correct procedure and avoiding any potential issues or discrepancies that may arise if you continue applying the credit without updating the app.

If a customer does not have a machine serial number, the correct action is to not register them as a new customer. Instead, they should be given a voucher and invited to apply online or via the post. This ensures that the registration process is completed accurately and prevents any potential issues or errors that may arise from entering a placeholder serial number.

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If the correct procedure for the promotion is not followed, several implications can occur. The customers may receive false information and become unsure of the correct details of the promotion. Additionally, the credit may not be applied correctly to the customer's account, leading to complaints and delays. This can result in a negative experience for the customers and damage the reputation of both the retailer and Nespresso. Moreover, the person responsible for not following the correct procedure may be marked down on their 5 Star Programme.

The correct answer states that the Year End Promotion 2014 (YEP14) allows a customer to receive a total of £75/€90 in credits, divided into 3 orders of £25/€30 each. However, these credits can only be triggered on MILK Nespresso Machines, indicating that the promotion specifically applies to these machines and not all Nespresso Machines.

The correct answer is 1.2.28. This is the version that the user should check for in their Aurora app.

If the customer registers via the Aurora app and decides to 'ORDER LATER', the credit is applied to their new account automatically. Therefore, I should stamp their receipt to indicate that the credit has been applied.

If the customer registers via the Aurora app and decides to 'ORDER NOW', the credit can be added to their order by clicking on the gift box. If the credit is not deducted from the total price on the order, it means that the credit has not been applied. The customer has the option to apply or not to apply for the credit via the Aurora app. If the customer decides to apply for the credit, the receipt should be stamped. However, if the customer decides not to apply for the credit, the receipt should not be stamped, and instead, they should be given a voucher to apply for the credit at a later date.

If the customer buys and wants to register 2 milk machines on their names, they will receive £75/€90 credit for the first machine and £25/€30 credit for the second machine. The credit will be split over 3 orders, totaling up to £100/€120. The customer must register the first machine with the Ambassador, but the registration for the second machine must be done online by the customer themselves.