Aurora - Yep 2014 Survey

14 Questions | Total Attempts: 205

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Aurora - Yep 2014 Survey

Questions and Answers
  • 1. 
    Have you read and understood the document sent to you about the promotion?
  • 2. 
    Have you read the email sent to you with all the instructions on how to update your Aurora app?
  • 3. 
    Do you know what your User iD is? Please type in your ID below
  • 4. 
    What is the Year End Promotion 2014 (YEP14)?
    • A. 

      The customer gets a full credit of £75/€90 on all milk machines

    • B. 

      A customer gets a total of £75/€90 divided in 3 orders of £25/€30 whereby each order triggers the next £25/€30 credit on all Nespresso Machines

    • C. 

      A customer gets a total of £75/€90 divided in 3 orders of £25/€30 whereby each order triggers the next £25/€30 credit on only MILK Nespresso Machines

    • D. 

      I did not know we were in Promotion

  • 5. 
    What happens if the customer buys and wants to register 2 milk machines on their names? (select 2 correct answers)
    • A. 

      A. Customer will receive the £75/€90 credit for each of their machines where the credit will be split over 3 orders, totalling up to £150/€180

    • B. 

      B. Customer will receive £75/€90 for the first machine and £25/€30 for the second machine, where the credit will be split over 3 orders, totalling up to £100/€120. The customer must

    • C. 

      C. The CM can register the 1st machine with the Ambassador. However, the 2nd machine (for the £25/€30) must be done online by the CM himself online.

  • 6. 
    If the customer registers via the Aurora app, and decides to ‘ORDER LATER’
    • A. 

      The credit is applied to their new account automatically and I SHOULD stamp their receipt

    • B. 

      The credit is not applied to their new account, so they need to take a voucher or apply online, therefore I SHOULD NOT stamp their receipt

  • 7. 
    If the customer registers via the Aurora app, and decides to ‘ORDER NOW’ (select all correct answers)
    • A. 

      I have to click on the gift box in order to add the credit to their order.

    • B. 

      If I don’t see the –“£25.00” / “-€30.00 deducted from the total price on the order, it means that the credit has not been applied.

    • C. 

      The customer has the option to apply or not to apply for the credit via the aurora app

    • D. 

      The credit is applied to the order automatically and customer cannot opt out of applying for the credit

    • E. 

      If the customer decides to apply for the credit I SHOULD stamp their receipt

    • F. 

      If Customer decides to apply for the credit I SHOULD NOT stamp their receipt

    • G. 

      If Customer decides NOT to apply for their credit I should still stamp their receipt

    • H. 

      If Customer decides NOT to apply for their credit I SHOULD NOT stamp their receipt, I should give them a voucher so they can apply at a later date.

  • 8. 
    What happens if you do not have a machine serial number and the customer wants to register? (select all correct answers) 
    • A. 

      I should register the customer and add 0000000000000000000 in the place of the serial number

    • B. 

      I should NOT register any new customer if they do not have the machine serial number to hand. I should give them a voucher and invite them to apply online or via the post

  • 9. 
    What happens if an existing member want to apply for their credit via the Aurora app 
    • A. 

      I should register the existing club member just how I would register a new club member

    • B. 

      I should NOT register any existing club members via the Aurora app. I should give them a voucher and invite them to apply online or via the post

  • 10. 
    Please open your Aurora app now, and check which of the below version you are on: 
    • A. 

      1.2.8

    • B. 

      1.2.28

    • C. 

      2.1.0(2085)

    • D. 

      3.0.0(2048)

  • 11. 
    What happens if you don’t know understand the information that has been sent to you or if you are having trouble following the instructions? (select 1 correct answer) 
    • A. 

      I keep quiet as I do not want to get in trouble for not understanding something

    • B. 

      I ask my manager for help before the promotion starts

  • 12. 
    What should I do before my first shiftafter the promotion is over (31st Jan) 
    • A. 

      Nothing

    • B. 

      Not update my app and carry on applying the credit to customer’s registrations until someone finds out

    • C. 

      Update my app so the promotion credit is removed from the app and I have the latest version

  • 13. 
    If I do not keep my Aurora app up to date and/or I do not use the correct login details, it can affect my score on the 5 Star Programme. Is this true or false? (select 1 correct answer) 
    • A. 

      True

    • B. 

      False

  • 14. 
    If I do not follow the correct procedure for the promotion what are the implications? (select all correct answers) 
    • A. 

      The customers receives false information and are therefore unsure of the correct details of the promotion

    • B. 

      The credit is not applied correctly to the customer’s account leading to complaints and delays

    • C. 

      The customers receives a negative experience from Nespresso

    • D. 

      The reputation of the retailer and Nespresso is damaged

    • E. 

      I will get marked down on my 5 Star Programme

    • F. 

      The customer is happy and will receive the credit as normal

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