NCCT - MEDICAL OFFICE MANAGEMENT - PART B - COMMUNICATION, EQUIPMENT & SUPPLIES
DELIVER
DELETE
DISCARD
DIRECTORY
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CALLER'S NAME
CALLER'S RETURN PHONE NUMBER
CURRENT DAYS DATE
CALLER'S DRIVERS LICENSE #
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START THE MACHINE
ARE USED WITH THE CONTROL KEY
MOVE THE CURSOR, RIGHT, LEFT, UP OR DOWN
CORRECT TYPING MISTAKES
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IF THE PATIENT IS ANGRY, MATCH HIS/HER ANGER LEVEL, AND S/HE WILL CALM DOWN
TAKE ALL COMPLAINTS SERIOUSLY & TAKE THOROUGH NOTES
REFUSE TO TALK TO PATIENTS WHO ARE COMPLAINING; THE DOCTOR SHOULD HANDLE THEM
NO CORRECT ANSWER
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HOW WELL WRITTEN THE MANUAL IS
HOW MANY DOCUMENTS THE SYSTEM WILL HANDLE
CAN THE SYSTEM BE COST EFFECTIVE
HOW EASY THE SYSTEM IS TO OPERATE
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NON-VERBAL COMMUNICATION
VERBAL COMMUNICATION
WRITTEN COMMUNICATION
ALL ANSWERS ARE CORRECT
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CODING
WORD MANIPULATION
CLASSIFICATION
DIAGNOSTIC NUMBERING
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ENCOURAGE THEM TO SPEAK ENGLISH
SHOW RESPECT FOR THEIR CULTURE
SPEAK LOUDLY SO THEY WILL UNDERSTAND
REFRAIN FROM MAKING EYE CONTACT
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BACKUP
BATCH
SAVED DISC
COPY
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RIGHT JUSTIFIED
INDENTED 5 SPACES
EQUALLY SPACED VERTICALLY
AT THE LEFT HAND MARGIN
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ETIQUETTE
FORUM
PUNCTUATION
GRAMMAR
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FIRST
SECOND
THIRD
FOURTH
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SOFTWARE
HARDWARE
PROCESSING EQUIPMENT
VISUAL DISPLAYS
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HALF HORIZONTALLY
HALF VERTICALLY
THIRDS FACE-UP
FOURTHS FACE-DOWN
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WORD PROCESSING
ELECTRONIC SCHEDULING
RESEARCH
DATABASE MANAGEMENT
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RAM
SOFTWARE
HARDWARE
DISC SPACE
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ASK IF YOU MAY PUT THE CALLER ON HOLD
WAIT FOR THE CALLER TO CONFIRM THEY CAN WAIT
OBTAIN A RETURN PHONE NUMBER
ALL ANSWERS ARE CORRECT
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SMILE
FINISH UP WITH THE PREVIOUS CALL
SCREEN THE CALL WITH CALLER ID
RELEASE ANY ANGER
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COMMA
NONE
ASTERISK
COLON
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FIRST
SECOND
THIRD
FOURTH
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DO NOT RUSH THEM
ASK IF THEY NEED ASSISTANCE BEFORE GIVING ASSISTANCE
PROVIDE AMPLE SPACE FOR PATIENTS USING ASSISTIVE DEVICES FOR MOBILITY
SPEAK LOUDLY
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FIRST
SECOND
THIRD
FOURTH
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INITIAL EACH PIECE OF OPENED MAIL
OPEN ONLY MAIL MARKED "PERSONAL"
ATTACH THE ENVELOPE TO THE CORRESPONDENCE
ALL ANSWERS ARE CORRECT
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FIRST
SECOND
THIRD
FOURTH
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