NCCT - Medical Office Management - Part B - Communication, Equipment & Supplies
NCCT - MEDICAL OFFICE MANAGEMENT - PART B - COMMUNICATION, EQUIPMENT & SUPPLIES
- 1.A SYSTEM WHEREBY LARGE QUANTITIES OF DATA CAN BE ACCESSED, SEARCHED, SORTED, AND ARRANGED VERY RAPIDLY BY COMPUTER IS CALLED A(N) ___________ SYSTEM?
- A.
WORD PROCESSING
- B.
ELECTRONIC SCHEDULING
- C.
RESEARCH
- D.
DATABASE MANAGEMENT
- 2.A COMPUTER MONITOR, HARD DRIVE, AND PRINTER ARE KNOWN AS?
- A.
SOFTWARE
- B.
HARDWARE
- C.
PROCESSING EQUIPMENT
- D.
VISUAL DISPLAYS
- 3.THE TERM FOR THE TECHNOLOGY THAT TELLS A COMPUTER WHAT TO DO IS KNOWN AS THE?
- A.
RAM
- B.
SOFTWARE
- C.
HARDWARE
- D.
DISC SPACE
- 4.THE COMPUTER KEY DEL COMMAND MEANS?
- A.
DELIVER
- B.
DELETE
- C.
DISCARD
- D.
DIRECTORY
- 5.THE COMPUTER'S DIRECTIONAL ARROW KEYS?
- A.
START THE MACHINE
- B.
ARE USED WITH THE CONTROL KEY
- C.
MOVE THE CURSOR, RIGHT, LEFT, UP OR DOWN
- D.
CORRECT TYPING MISTAKES
- 6.REFERRING TO COMPUTERS, THE TERM "USER FRIENDLY" REFERS TO?
- A.
HOW WELL WRITTEN THE MANUAL IS
- B.
HOW MANY DOCUMENTS THE SYSTEM WILL HANDLE
- C.
CAN THE SYSTEM BE COST EFFECTIVE
- D.
HOW EASY THE SYSTEM IS TO OPERATE
- 7.THE PROCESS OF CHANGING WORDS INTO NUMBERS SO THAT COMPUTERS CAN BE USED IN PROCESSING INSURANCE CLAIMS IS CALLED?
- A.
CODING
- B.
WORD MANIPULATION
- C.
CLASSIFICATION
- D.
DIAGNOSTIC NUMBERING
- 8.A BUSINESS LETTER WRITTEN IN FULL BLOCK STYLE WILL HAVE ALL LINES?
- A.
RIGHT JUSTIFIED
- B.
INDENTED 5 SPACES
- C.
EQUALLY SPACED VERTICALLY
- D.
AT THE LEFT HAND MARGIN
- 9.MAKING A DUPLICATE FILE TO PROTECT COMPUTER INFORMATION FROM BEING LOST IS CALLED MAKING A?
- A.
BACKUP
- B.
BATCH
- C.
SAVED DISC
- D.
COPY
- 10.WHEN WRITING A BUSINESS LETTER, THE SALUTATION OF A LETTER SHOULD BE FOLLOWED BY WHICH PUNCTUATION MARK?
- A.
COMMA
- B.
NONE
- C.
ASTERISK
- D.
COLON
- 11.A NEWSLETTER THAT WEIGHS LESS THAN ONE POUND WOULD BE CONSIDERED __________ CLASS MAIL?
- A.
FIRST
- B.
SECOND
- C.
THIRD
- D.
FOURTH
- 12.WHAT OFFICE INSTRUMENT IS DESIGNED TO RECEIVE & SEND PRINTED DOCUMENTS VIA THE TELEPHONE?
- A.
WIRE SERVICE
- B.
OFFICE SCANNER
- C.
FAX MACHINE
- D.
COPY MACHINE
- 13.BUSINESS OR HANDWRITTEN MAIL THAT WEIGHS LESS THAN 11 OUNCES IS KNOWN AS __________ CLASS MAIL?
- A.
FIRST
- B.
SECOND
- C.
THIRD
- D.
FOURTH
- 14.PARCEL POST OR __________ CLASS MAIL IS USED FOR BOUND PRINTED MATTER, FILM, & SOUND RECORDINGS?
- A.
FIRST
- B.
SECOND
- C.
THIRD
- D.
FOURTH
- 15.BEFORE PLACING A TELEPHONE CALLER ON HOLD IT IS APPROPRIATE TO?
- A.
ASK IF YOU MAY PUT THE CALLER ON HOLD
- B.
WAIT FOR THE CALLER TO CONFIRM THEY CAN WAIT
- C.
OBTAIN A RETURN PHONE NUMBER
- D.
ALL ANSWERS ARE CORRECT
- 16.AN INCOMING CALL SHOULD BE ANSWERED BY THE __________ RING?
- A.
FIRST
- B.
SECOND
- C.
THIRD
- D.
FOURTH
- 17.WHICH ONE OF THE FOLLOWING ITEMS IS NOT NEEDED WHEN TAKING A ROUTINE PHONE MESSAGE?
- A.
CALLER'S NAME
- B.
CALLER'S RETURN PHONE NUMBER
- C.
CURRENT DAYS DATE
- D.
CALLER'S DRIVERS LICENSE #
- 18.PRIOR TO ANSWERING AN INCOMING CALL THE MEDICAL ASSISTANT SHOULD?
- A.
SMILE
- B.
FINISH UP WITH THE PREVIOUS CALL
- C.
SCREEN THE CALL WITH CALLER ID
- D.
RELEASE ANY ANGER
- 19.WHEN HANDLING INCOMING MAIL THE MEDICAL ASSISTANT SHOULD?
- A.
INITIAL EACH PIECE OF OPENED MAIL
- B.
OPEN ONLY MAIL MARKED "PERSONAL"
- C.
ATTACH THE ENVELOPE TO THE CORRESPONDENCE
- D.
ALL ANSWERS ARE CORRECT
- 20.A LETTER SHOULD BE FOLDED IN __________ USING A #10 ENVELOPE?
- A.
HALF HORIZONTALLY
- B.
HALF VERTICALLY
- C.
THIRDS FACE-UP
- D.
FOURTHS FACE-DOWN
- 21.__________ IS THE STUDY OF WORDS & THEIR RELATIONSHIP TO OTHER WORDS IN A SENTENCE?
- A.
ETIQUETTE
- B.
FORUM
- C.
PUNCTUATION
- D.
GRAMMAR
- 22.WHEN HANDLING A PATIENT COMPLAINT WHICH ONE OF THE FOLLOWING WOULD BE MOST APPROPRIATE?
- A.
IF THE PATIENT IS ANGRY, MATCH HIS/HER ANGER LEVEL, AND S/HE WILL CALM DOWN
- B.
TAKE ALL COMPLAINTS SERIOUSLY & TAKE THOROUGH NOTES
- C.
REFUSE TO TALK TO PATIENTS WHO ARE COMPLAINING; THE DOCTOR SHOULD HANDLE THEM
- D.
NO CORRECT ANSWER
- 23.WHEN WORKING WITH PATIENTS FROM A CULTURE DIFFERENT THAN YOUR OWN, ONE SHOULD?
- A.
ENCOURAGE THEM TO SPEAK ENGLISH
- B.
SHOW RESPECT FOR THEIR CULTURE
- C.
SPEAK LOUDLY SO THEY WILL UNDERSTAND
- D.
REFRAIN FROM MAKING EYE CONTACT
- 24.BODY LANGUAGE, BODY POSTURE, SPACE & DISTANCE ARE ALL EXAMPLES OF?
- A.
NON-VERBAL COMMUNICATION
- B.
VERBAL COMMUNICATION
- C.
WRITTEN COMMUNICATION
- D.
ALL ANSWERS ARE CORRECT
- 25.WHEN CARING FOR PATIENTS WITH PHYSICAL DISABILITIES, WHICH OF THESE IS NOT AN APPROPRIATE CONSIDERATION FOR MOST?
- A.
DO NOT RUSH THEM
- B.
ASK IF THEY NEED ASSISTANCE BEFORE GIVING ASSISTANCE
- C.
PROVIDE AMPLE SPACE FOR PATIENTS USING ASSISTIVE DEVICES FOR MOBILITY
- D.
SPEAK LOUDLY
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