NCCT - Medical Office Management - Part B - Communication, Equipment & Supplies

25 Questions | By Gladys102103 | Updated: Mar 20, 2022 | Attempts: 4171

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NCCT - MEDICAL OFFICE MANAGEMENT - PART B - COMMUNICATION, EQUIPMENT & SUPPLIES

Questions and Answers

1.

A SYSTEM WHEREBY LARGE QUANTITIES OF DATA CAN BE ACCESSED, SEARCHED, SORTED, AND ARRANGED VERY RAPIDLY BY COMPUTER IS CALLED A(N) ___________ SYSTEM?
- A.
  
  WORD PROCESSING
- B.
  
  ELECTRONIC SCHEDULING
- C.
  
  RESEARCH
- D.
  
  DATABASE MANAGEMENT
2.

A COMPUTER MONITOR, HARD DRIVE, AND PRINTER ARE KNOWN AS?
- A.
  
  SOFTWARE
- B.
  
  HARDWARE
- C.
  
  PROCESSING EQUIPMENT
- D.
  
  VISUAL DISPLAYS
3.

THE TERM FOR THE TECHNOLOGY THAT TELLS A COMPUTER WHAT TO DO IS KNOWN AS THE?
- A.
  
  RAM
- B.
  
  SOFTWARE
- C.
  
  HARDWARE
- D.
  
  DISC SPACE
4.

THE COMPUTER KEY DEL COMMAND MEANS?
- A.
  
  DELIVER
- B.
  
  DELETE
- C.
  
  DISCARD
- D.
  
  DIRECTORY
5.

THE COMPUTER'S DIRECTIONAL ARROW KEYS?
- A.
  
  START THE MACHINE
- B.
  
  ARE USED WITH THE CONTROL KEY
- C.
  
  MOVE THE CURSOR, RIGHT, LEFT, UP OR DOWN
- D.
  
  CORRECT TYPING MISTAKES
6.

REFERRING TO COMPUTERS, THE TERM "USER FRIENDLY" REFERS TO?
- A.
  
  HOW WELL WRITTEN THE MANUAL IS
- B.
  
  HOW MANY DOCUMENTS THE SYSTEM WILL HANDLE
- C.
  
  CAN THE SYSTEM BE COST EFFECTIVE
- D.
  
  HOW EASY THE SYSTEM IS TO OPERATE
7.

THE PROCESS OF CHANGING WORDS INTO NUMBERS SO THAT COMPUTERS CAN BE USED IN PROCESSING INSURANCE CLAIMS IS CALLED?
- A.
  
  CODING
- B.
  
  WORD MANIPULATION
- C.
  
  CLASSIFICATION
- D.
  
  DIAGNOSTIC NUMBERING
8.

A BUSINESS LETTER WRITTEN IN FULL BLOCK STYLE WILL HAVE ALL LINES?
- A.
  
  RIGHT JUSTIFIED
- B.
  
  INDENTED 5 SPACES
- C.
  
  EQUALLY SPACED VERTICALLY
- D.
  
  AT THE LEFT HAND MARGIN
9.

MAKING A DUPLICATE FILE TO PROTECT COMPUTER INFORMATION FROM BEING LOST IS CALLED MAKING A?
- A.
  
  BACKUP
- B.
  
  BATCH
- C.
  
  SAVED DISC
- D.
  
  COPY
10.

WHEN WRITING A BUSINESS LETTER, THE SALUTATION OF A LETTER SHOULD BE FOLLOWED BY WHICH PUNCTUATION MARK?
- A.
  
  COMMA
- B.
  
  NONE
- C.
  
  ASTERISK
- D.
  
  COLON
11.

A NEWSLETTER THAT WEIGHS LESS THAN ONE POUND WOULD BE CONSIDERED __________ CLASS MAIL?
- A.
  
  FIRST
- B.
  
  SECOND
- C.
  
  THIRD
- D.
  
  FOURTH
12.

WHAT OFFICE INSTRUMENT IS DESIGNED TO RECEIVE & SEND PRINTED DOCUMENTS VIA THE TELEPHONE?
- A.
  
  WIRE SERVICE
- B.
  
  OFFICE SCANNER
- C.
  
  FAX MACHINE
- D.
  
  COPY MACHINE
13.

BUSINESS OR HANDWRITTEN MAIL THAT WEIGHS LESS THAN 11 OUNCES IS KNOWN AS __________ CLASS MAIL?
- A.
  
  FIRST
- B.
  
  SECOND
- C.
  
  THIRD
- D.
  
  FOURTH
14.

PARCEL POST OR __________ CLASS MAIL IS USED FOR BOUND PRINTED MATTER, FILM, & SOUND RECORDINGS?
- A.
  
  FIRST
- B.
  
  SECOND
- C.
  
  THIRD
- D.
  
  FOURTH
15.

BEFORE PLACING A TELEPHONE CALLER ON HOLD IT IS APPROPRIATE TO?
- A.
  
  ASK IF YOU MAY PUT THE CALLER ON HOLD
- B.
  
  WAIT FOR THE CALLER TO CONFIRM THEY CAN WAIT
- C.
  
  OBTAIN A RETURN PHONE NUMBER
- D.
  
  ALL ANSWERS ARE CORRECT
16.

AN INCOMING CALL SHOULD BE ANSWERED BY THE __________ RING?
- A.
  
  FIRST
- B.
  
  SECOND
- C.
  
  THIRD
- D.
  
  FOURTH
17.

WHICH ONE OF THE FOLLOWING ITEMS IS NOT NEEDED WHEN TAKING A ROUTINE PHONE MESSAGE?
- A.
  
  CALLER'S NAME
- B.
  
  CALLER'S RETURN PHONE NUMBER
- C.
  
  CURRENT DAYS DATE
- D.
  
  CALLER'S DRIVERS LICENSE #
18.

PRIOR TO ANSWERING AN INCOMING CALL THE MEDICAL ASSISTANT SHOULD?
- A.
  
  SMILE
- B.
  
  FINISH UP WITH THE PREVIOUS CALL
- C.
  
  SCREEN THE CALL WITH CALLER ID
- D.
  
  RELEASE ANY ANGER
19.

WHEN HANDLING INCOMING MAIL THE MEDICAL ASSISTANT SHOULD?
- A.
  
  INITIAL EACH PIECE OF OPENED MAIL
- B.
  
  OPEN ONLY MAIL MARKED "PERSONAL"
- C.
  
  ATTACH THE ENVELOPE TO THE CORRESPONDENCE
- D.
  
  ALL ANSWERS ARE CORRECT
20.

A LETTER SHOULD BE FOLDED IN __________ USING A #10 ENVELOPE?
- A.
  
  HALF HORIZONTALLY
- B.
  
  HALF VERTICALLY
- C.
  
  THIRDS FACE-UP
- D.
  
  FOURTHS FACE-DOWN
21.

__________ IS THE STUDY OF WORDS & THEIR RELATIONSHIP TO OTHER WORDS IN A SENTENCE?
- A.
  
  ETIQUETTE
- B.
  
  FORUM
- C.
  
  PUNCTUATION
- D.
  
  GRAMMAR
22.

WHEN HANDLING A PATIENT COMPLAINT WHICH ONE OF THE FOLLOWING WOULD BE MOST APPROPRIATE?
- A.
  
  IF THE PATIENT IS ANGRY, MATCH HIS/HER ANGER LEVEL, AND S/HE WILL CALM DOWN
- B.
  
  TAKE ALL COMPLAINTS SERIOUSLY & TAKE THOROUGH NOTES
- C.
  
  REFUSE TO TALK TO PATIENTS WHO ARE COMPLAINING; THE DOCTOR SHOULD HANDLE THEM
- D.
  
  NO CORRECT ANSWER
23.

WHEN WORKING WITH PATIENTS FROM A CULTURE DIFFERENT THAN YOUR OWN, ONE SHOULD?
- A.
  
  ENCOURAGE THEM TO SPEAK ENGLISH
- B.
  
  SHOW RESPECT FOR THEIR CULTURE
- C.
  
  SPEAK LOUDLY SO THEY WILL UNDERSTAND
- D.
  
  REFRAIN FROM MAKING EYE CONTACT
24.

BODY LANGUAGE, BODY POSTURE, SPACE & DISTANCE ARE ALL EXAMPLES OF?
- A.
  
  NON-VERBAL COMMUNICATION
- B.
  
  VERBAL COMMUNICATION
- C.
  
  WRITTEN COMMUNICATION
- D.
  
  ALL ANSWERS ARE CORRECT
25.

WHEN CARING FOR PATIENTS WITH PHYSICAL DISABILITIES, WHICH OF THESE IS NOT AN APPROPRIATE CONSIDERATION FOR MOST?
- A.
  
  DO NOT RUSH THEM
- B.
  
  ASK IF THEY NEED ASSISTANCE BEFORE GIVING ASSISTANCE
- C.
  
  PROVIDE AMPLE SPACE FOR PATIENTS USING ASSISTIVE DEVICES FOR MOBILITY
- D.
  
  SPEAK LOUDLY