Mumbai_test - Training Optimization (Hinglish)

The customer will call from their registered mobile number.

Navigation ka istemaal karne se fayda hota hai kyunki aap rider ki location par jaldi pahunchte hain. Isse aapki kamaai aur rating behtar hoti hai.

The correct answer is that no one can book a trip using your driver account except for you.

During the trip, if the rider misbehaves, it is recommended to give them a lower rating at the end of the trip and inform Uber about the incident. This will help Uber take appropriate actions against the rider and ensure the safety and comfort of future drivers.

The correct answer explains that the toll/parking charges will be included in the fare for all locations, whether it is the airport, Vashi, or Bandra-Worli Sea Link. The rider does not need to separately ask the rider for the toll/parking charges.

To become a 5-star partner, it is important to provide excellent customer service. The correct answer suggests that upon sitting in the rider's vehicle, the first thing to do is greet the customer with a "Good Morning, Good Afternoon, Good Evening" and then check their name. This shows a polite and professional approach towards the customer, which can contribute to a positive experience and potentially lead to a higher rating.

If you do not know how to use the 'UBER DRIVER' app, you cannot take anyone with you during your duty.

If the rider does not show up for the POOL trip after 5 minutes and does not answer their phone, the appropriate action would be to select the "Rider no-show" option and cancel the trip.

After accepting the trip, the next step would be to try to reach the rider's location as quickly as possible. This ensures that the driver is ready to pick up the rider and start the trip promptly.

The correct answer suggests that if someone hasn't received a trip for a long time, they should check the demand areas on the map and change their location accordingly. By doing so, they are more likely to receive a trip quickly, especially in surge areas where there is high demand for rides.

The correct answer is "leke jayenge kyunki rider kisi bhi raaste se apne kisi bhi dost ko pick ya drop karte hue jaa sakta hai UberX/Go trip mein." This means that the driver will take the rider to their friend's location while on an UberX/Go trip, as the rider is allowed to pick up or drop off their friends along the way.

The correct answer is "Upar ka dono baatein dhyan rakhna zaroori hai." This is because the previous sentences mention that it is important to always use navigation and to keep in mind that the rider can bring one more friend along. Therefore, both of these points should be remembered during pool trips.

Before going online, you need to pay attention to all the above-mentioned things.