Coaching For Development - Pre-work Review
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Coaching is a(n) _____________ designed to help a person recognize unknown potential and then reach that potential.
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One shot meeting
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Training
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Ongoing process
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This pre-work was created to provide you with a foundation of the various terms, processes and techniques that we will expand on during the live classroom training.
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- 2.
You just observed one of your employees in an interaction with a patient that was not sure how to get to the Lab Department. Madison, your Lobby Representative, was very friendly and provided the patient with detailed instructions on how to get to the lab and checked to make sure she understood. The patient was very appreciative, thanked Madison and went on her way. What method of coaching would best fit this scenario?
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Informal Coaching
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Formal Coaching
Correct Answer
A. Informal CoachingExplanation
Madison didn’t do anything wrong, she took care of the patients’ need in a friendly manner. However, she could have walked the patient over, or asked another staff member if she was not able to, instead of just giving her the directions. This can be addressed by means of a conversation with Madison without the patient present.Rate this question:
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- 3.
Formal Coaching occurs on a regular basis, in a private setting to address performance or disciplinary issues only.
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True
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False
Correct Answer
A. FalseExplanation
Formal Coaching and Informal Coaching are used to not only address performance and disciplinary issues but also to acknowledge when a person is doing well and how they may be able to continue growing.Rate this question:
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- 4.
Three of the 11 Key Elements to Successful Coaching are:
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Patience, an open mind, communication
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Accountability, compromise, confidentiality
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Mutual trust, credibility, manager title
Correct Answer
A. Patience, an open mind, communicationExplanation
The answer "Patience, an open mind, communication" aligns with the key elements of successful coaching. Patience is important because it allows the coach to give the coachee time to learn and grow. An open mind is necessary to understand the coachee's perspective and adapt coaching techniques accordingly. Communication is crucial for effective coaching as it enables clear understanding, feedback, and guidance between the coach and coachee. These three elements together create a supportive and empowering coaching environment.Rate this question:
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- 5.
The 5 steps of the Coaching Process (in the correct order) are:
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Establish rapport, set goals, conduct coaching sessions, create a development plan, and monitor and follow-up
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Establish rapport, set goals, create a development plan, conduct coaching sessions, and monitor and follow-up
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Set goals, create a development plan, establish rapport, conduct coaching sessions, and monitor and follow-up
Correct Answer
A. Establish rapport, set goals, create a development plan, conduct coaching sessions, and monitor and follow-upExplanation
The correct answer is: Establish rapport, set goals, create a development plan, conduct coaching sessions, and monitor and follow-up.
This order of steps in the coaching process makes logical sense. First, it is important to establish rapport with the coachee to build trust and a positive relationship. Then, setting goals helps to clarify what the coachee wants to achieve. Creating a development plan outlines the specific actions and strategies to reach those goals. Conducting coaching sessions allows for the implementation of the plan and the opportunity for guidance and support. Finally, monitoring and follow-up ensure that progress is being made and adjustments can be made if necessary.Rate this question:
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- 6.
You should establish rapport:
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After you have established the purpose of the meeting and reviewed all agenda items.
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Before jumping into the performance or development issue so that the two of you can become comfortable with one another.
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After the employees 90 day probationary period.
Correct Answer
A. Before jumping into the performance or development issue so that the two of you can become comfortable with one another.Explanation
Establishing rapport is the foundation of the coaching relationship.Rate this question:
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- 7.
An example of a SMART goal is:
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I want to save $1200 by January of next year for my Spring Break vacation.
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I want to have more money.
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By January of next year, I will have $1200 in my savings account by automatically having the bank transfer $100 from my checking account twice a month into my savings account. This will provide me with the money I need for the Spring Break vacation I plan to take in March of next year. I will monitor the progress online through my online banking website.
Correct Answer
A. By January of next year, I will have $1200 in my savings account by automatically having the bank transfer $100 from my checking account twice a month into my savings account. This will provide me with the money I need for the Spring Break vacation I plan to take in March of next year. I will monitor the progress online through my online banking website.Explanation
This answer is the correct example of a SMART goal because it is specific, measurable, achievable, relevant, and time-bound. The goal clearly states the desired outcome of saving $1200 by January of next year for a specific purpose, which is a Spring Break vacation in March. The action steps are also mentioned, such as automatically transferring $100 from the checking account into the savings account twice a month. Additionally, the progress can be monitored through the online banking website. This goal meets all the criteria of a SMART goal.Rate this question:
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- 8.
Below the Surface questions provide you with limited information.
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True
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False
Correct Answer
A. FalseExplanation
Below the surface questions allows for more in-depth conversation and insight into the person's thoughts, ideas or concerns on the topic or situation.Rate this question:
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- 9.
An example of a Tip of the Iceberg question is:
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Describe for me what a perfect workday looks like for you?
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Why do you think you would be successful as a Front Desk Representative?
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Do you enjoy your job?
Correct Answer
A. Do you enjoy your job?Explanation
Tip of the Iceberg questions provide you with limited information from the employee.Rate this question:
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- 10.
When coaching is not working, you should:
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Give up. Obviously the employee just doesn’t get it.
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Blame it all on all the work you have and the limited time you have to dedicate to coaching.
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Do a self-assessment and work with the employee to figure out why and how it may be resolved.
Correct Answer
A. Do a self-assessment and work with the employee to figure out why and how it may be resolved.Explanation
The correct answer is to do a self-assessment and work with the employee to figure out why and how the coaching is not working. This is because blaming external factors or giving up on the employee is not a productive approach. By conducting a self-assessment, the coach can identify any shortcomings in their coaching methods or communication skills. Working with the employee allows for open dialogue and collaboration to identify the root causes of the issue and find potential solutions.Rate this question:
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- 11.
The Dependent Performer is the most challenging when it comes to coaching because this employee only tries when prompted to do so by the manager.
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True
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False
Correct Answer
A. FalseExplanation
The Independent Performer is the most challenging because they are only open to receiving feedback when they deem it necessary.Rate this question:
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- 12.
The ___________ Performer needs continual reassurance from his or her manager that they are performing to the manager’s expectations.
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Dependent
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Connected
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Independent
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High
Correct Answer
A. ConnectedExplanation
The term "Connected" refers to a performer who needs continual reassurance from their manager that they are meeting the manager's expectations. This suggests that the performer relies heavily on feedback and validation from their manager to feel secure in their performance. They seek constant communication and support to stay connected with their manager's expectations and to maintain their confidence in their work.Rate this question:
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- 13.
It is best to coach an employee:
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At the end of the day right before they leave.
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On the spot, when you see the issue, even if the patient is present.
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When they are displaying a positive attitude and the timing/situation are appropriate.
Correct Answer
A. When they are displaying a positive attitude and the timing/situation are appropriate.Explanation
Coaching an employee when they are displaying a positive attitude and the timing/situation are appropriate is the best approach because it allows for a constructive and receptive environment. By waiting for the employee to demonstrate a positive attitude, they are more likely to be open to feedback and willing to make improvements. Additionally, choosing the right timing and situation ensures that the employee is not overwhelmed or distracted by other tasks or responsibilities. This approach promotes effective communication and increases the likelihood of successful coaching and development.Rate this question:
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- 14.
Feedback should only be provided during your one-on-one meetings or performance reviews.
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True
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False
Correct Answer
A. FalseExplanation
Feedback needs to be timely. The closer feedback is tied to the behavior in question (good or bad) the more powerful it will be.Rate this question:
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Quiz Review Timeline (Updated): Mar 10, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 10, 2023Quiz Edited by
ProProfs Editorial Team -
May 02, 2016Quiz Created by
RosarM1
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