This pre-work was created to provide you with a foundation of the various terms, processes and techniques that we will expand on during the live classroom training.
After you have established the purpose of the meeting and reviewed all agenda items.
Before jumping into the performance or development issue so that the two of you can become comfortable with one another.
After the employees 90 day probationary period.
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Give up. Obviously the employee just doesn’t get it.
Blame it all on all the work you have and the limited time you have to dedicate to coaching.
Do a self-assessment and work with the employee to figure out why and how it may be resolved.
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Establish rapport, set goals, conduct coaching sessions, create a development plan, and monitor and follow-up
Establish rapport, set goals, create a development plan, conduct coaching sessions, and monitor and follow-up
Set goals, create a development plan, establish rapport, conduct coaching sessions, and monitor and follow-up
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Informal Coaching
Formal Coaching
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I want to save $1200 by January of next year for my Spring Break vacation.
I want to have more money.
By January of next year, I will have $1200 in my savings account by automatically having the bank transfer $100 from my checking account twice a month into my savings account. This will provide me with the money I need for the Spring Break vacation I plan to take in March of next year. I will monitor the progress online through my online banking website.
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At the end of the day right before they leave.
On the spot, when you see the issue, even if the patient is present.
When they are displaying a positive attitude and the timing/situation are appropriate.
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True
False
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Patience, an open mind, communication
Accountability, compromise, confidentiality
Mutual trust, credibility, manager title
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True
False
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True
False
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Describe for me what a perfect workday looks like for you?
Why do you think you would be successful as a Front Desk Representative?
Do you enjoy your job?
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Dependent
Connected
Independent
High
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True
False
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Quiz Review Timeline (Updated): Mar 10, 2023 +
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