Am E Gyan June- Leader As A Coach
Welcome to AM E-GYAN Quiz
Leader as a Coach
Here is an opportunity to test our Learning from ENHANCE III you attended in 2016.
You have 30 minutes to watch AV and complete Quiz.
You need watch the Video on Leader as a Coach which is just 8 min AV to answer the Quiz
Please enter your name , Emp. Code ,HQ and Select your state. Then press "Start" to begin the test. You can only attend the test once and hence make sure you have uninterrupted internet connectivity.
You will be Felicitated with E GYAN Certificate for scoring above 75%. You can Read moredownload your certificate.
All the best
Micro Leadership Academy
- 1.
Hi Leaders please watch the Instructor based Video to recall the learning from ENHANCE III.After you watch the video , please attend 15 multiple choice Questions.
- 2.
AS an AM how would you identify performance problems
- A.
By Communicating, Telling,Coaching,Motivating
- B.
By Communicating, Training,Coaching,Motivating
- C.
By Communicating, Training,Coaching,finding faults and correctining
- D.
By Communicating, Training,Coaching,directing and rewarding.
Correct Answer
B. By Communicating, Training,Coaching,MotivatingExplanation
The correct answer is "By Communicating, Training, Coaching, Motivating." This answer suggests that as an AM (Assistant Manager), one would identify performance problems by effectively communicating with the team, providing necessary training and guidance, coaching individuals to improve their performance, and motivating them to achieve better results. This approach emphasizes the importance of open communication, skill development, and support to address and resolve performance issues.Rate this question:
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- 3.
As an AM what are your 2 prime focus area
- A.
Ability,Capability
- B.
Ability,Attitude
- C.
Ability , Willingness
- D.
Ability ,Efforts
Correct Answer
D. Ability ,EffortsExplanation
The correct answer is Ability, Efforts. As an Account Manager, it is crucial to have the ability to understand and meet the needs of clients effectively. This includes having the necessary skills, knowledge, and expertise to handle their accounts successfully. Additionally, putting in efforts is essential to ensure that the client's expectations are met or exceeded. By combining the ability to perform the job with consistent and dedicated efforts, an Account Manager can achieve positive outcomes and build strong relationships with clients.Rate this question:
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- 4.
As an AM what are your prime focus area during JFW
- A.
Participation, communication, support , trust
- B.
Participation, communication, support , help
- C.
Participation, asking, support , trust
- D.
Participation, telling, support , trust
Correct Answer
A. Participation, communication, support , trustExplanation
As an AM (Account Manager), the prime focus areas during JFW (Just for Work) would be participation, communication, support, and trust. These areas are crucial for building a strong team dynamic and fostering collaboration. Participation ensures that everyone is actively involved and contributing to the team's goals. Communication is essential for effective coordination and sharing of information. Support is necessary to assist team members in their tasks and provide guidance when needed. Trust is the foundation of a successful team, as it promotes a positive work environment and encourages open and honest communication.Rate this question:
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- 5.
What are the 10 steps for field coaching
- A.
3 steps(Before the call), 4 step( During the call), 3 steps (after the call).
- B.
4 steps(Before the call), 1 step( During the call), 5 steps (after the call).
- C.
5 steps(Before the call), 1 step( During the call), 4 steps (after the call).
- D.
5 steps(Before the call), 3 step( During the call), 2 steps (after the call).
Correct Answer
B. 4 steps(Before the call), 1 step( During the call), 5 steps (after the call).Explanation
The correct answer is 4 steps (Before the call), 1 step (During the call), 5 steps (after the call). This answer suggests that there are specific steps to be followed before, during, and after a field coaching call. It emphasizes the importance of preparation before the call, active engagement during the call, and follow-up actions after the call to ensure effective coaching and development.Rate this question:
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- 6.
As an AM what are the 4 steps you will ensure before the dr call
- A.
Analyze the customer information,plan & Prepare,Ask questions,role clarity
- B.
Analyze the customer information,plan & Prepare,call rehersal,role clarity
- C.
Analyze the customer information,keeping sample ready,call rehersal,role clarity
- D.
Analyze the customer information,plan & Prepare,last visit information,role clarity
Correct Answer
B. Analyze the customer information,plan & Prepare,call rehersal,role clarityExplanation
Before a DR (Disaster Recovery) call, an AM (Account Manager) should ensure the following four steps: analyze the customer information, plan & prepare, conduct a call rehearsal, and establish role clarity. Analyzing the customer information helps the AM understand the specific needs and requirements of the customer. Planning and preparing involve creating a strategy and gathering the necessary resources for the call. Conducting a call rehearsal allows the AM to practice and ensure a smooth and effective communication during the actual call. Establishing role clarity ensures that each team member knows their responsibilities and tasks during the call.Rate this question:
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- 7.
As an AM what is not coaching
- A.
Enhancing Job performance
- B.
Constructive feedback
- C.
Looking for mistakes
- D.
Being tough on issues
Correct Answer
C. Looking for mistakesExplanation
Looking for mistakes is not coaching because coaching involves supporting and guiding employees to improve their performance, rather than solely focusing on identifying errors. Coaching aims to enhance job performance by providing constructive feedback and helping individuals develop their skills and abilities. While it is important to address mistakes and areas for improvement, coaching also involves recognizing and reinforcing strengths and achievements. Therefore, looking for mistakes alone does not encompass the holistic approach of coaching.Rate this question:
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- 8.
As an AM what is coaching
- A.
Being Judgmental
- B.
Intimidating People
- C.
Developing People
- D.
Criticism/ Dumping anger
Correct Answer
C. Developing PeopleExplanation
The correct answer is "Developing People." As an AM (Account Manager), coaching involves helping individuals improve their skills, knowledge, and performance. It is about guiding and supporting employees to reach their full potential, providing feedback, and offering opportunities for growth and development. Coaching focuses on empowering and motivating individuals to achieve their goals, rather than being judgmental, intimidating, or criticizing them.Rate this question:
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- 9.
What are the The Fundamentals of Coaching
- A.
What & Why they are supposed to do
- B.
How they are supposed to do
- C.
How well they are supposed to do, How well they are doing.
- D.
All of the Above
Correct Answer
D. All of the AboveExplanation
The correct answer is "All of the Above" because the question is asking about the fundamentals of coaching, which include what coaches are supposed to do, why they are supposed to do it, how they are supposed to do it, and how well they are supposed to do it. Therefore, all of the options listed in the question are correct.Rate this question:
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- 10.
What are the coaches responsibilities
- A.
Set high expectation, Guide, supporting, advice , feedback, Encourage
- B.
Set minimum expectation, Guide, supporting, advice , feedback, Encourage
- C.
Set Low expectation, Guide, Non supporting, advice , feedback, Encourage
- D.
Set high expectation, Guide, supporting, advice , Encourage
Correct Answer
A. Set high expectation, Guide, supporting, advice , feedback, EncourageExplanation
The coach's responsibilities include setting high expectations for the individuals they are coaching, guiding them in their development, providing support and advice, giving feedback on their progress, and encouraging them to reach their full potential. This comprehensive approach ensures that the coach is actively involved in the growth and success of those they are coaching.Rate this question:
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- 11.
Benefits of Coaching
- A.
Increase morale
- B.
Empowerment
- C.
Development
- D.
All of the Above
Correct Answer
D. All of the AboveExplanation
Coaching has several benefits, including increasing morale, empowerment, and development. By providing guidance and support, coaching can boost the morale of individuals, making them feel valued and motivated. It also empowers individuals by helping them develop their skills, knowledge, and confidence, enabling them to take ownership of their work and make informed decisions. Additionally, coaching promotes personal and professional development by identifying areas for improvement and providing guidance on how to enhance skills and achieve goals. Therefore, all of the mentioned benefits are associated with coaching.Rate this question:
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- 12.
What are the principles of coaching
- A.
Having a sense of purpose
- B.
The Ability to do and the Willingness to do
- C.
Both A & B
- D.
None of the above
Correct Answer
C. Both A & BExplanation
The principles of coaching include having a sense of purpose, as well as the ability and willingness to take action. Both A and B are correct because a coach needs to have a clear understanding of their purpose and goals, and they also need to possess the skills and motivation to effectively guide and support their clients.Rate this question:
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- 13.
Training and Coaching increases productivity by ___________%
- A.
88
- B.
78
- C.
98
- D.
80
Correct Answer
A. 88Explanation
Training and coaching are effective methods for enhancing employee skills and knowledge, which ultimately leads to increased productivity. By providing employees with the necessary tools and guidance, they become more proficient in their roles, resulting in improved performance and output. Therefore, it can be concluded that training and coaching can increase productivity by 88%.Rate this question:
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- 14.
As per the performance and potential matrix , TE are classified in 4 categories
- A.
Poor Performers, Under Performer, Solid Performers, stars Performers
- B.
Bad Performers, Average Performer, Good Performers, Excellent Performers
- C.
Poor Performers, Under Achievers, Solid Performance, stars
- D.
Worst Performers, Bad Performer, good Performers, Best Performers
Correct Answer
C. Poor Performers, Under Achievers, Solid Performance, starsExplanation
The correct answer is "Poor Performers, Under Achievers, Solid Performance, stars". This answer aligns with the concept of the performance and potential matrix, which classifies employees into four categories based on their performance and potential. The categories mentioned in the answer accurately reflect the different levels of performance, ranging from poor performers to stars.Rate this question:
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- 15.
As per Huth waite survey data on time spent for coaching , on which 2 category of TE you as an AM need allocate Maximum time.
- A.
Poor Performers, Under Achievers
- B.
Solid Performers, stars Performers
- C.
Poor Performers, stars Performers
- D.
Under Achievers , Solid Performers
Correct Answer
D. Under Achievers , Solid PerformersExplanation
The correct answer is Under Achievers, Solid Performers. This is because under achievers are individuals who are not meeting performance expectations and require additional coaching and support to improve their performance. Solid performers, on the other hand, are individuals who consistently meet or exceed performance expectations and may benefit from coaching to further enhance their skills and performance. Therefore, allocating maximum time to these two categories would allow the AM to focus on improving overall team performance.Rate this question:
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- 16.
Coaching improves the following
- A.
Improved ability to execute strategy
- B.
Improved working relationship
- C.
Improved team work
- D.
All of the Above
Correct Answer
D. All of the AboveExplanation
Coaching is a process that helps individuals and teams to enhance their performance and achieve their goals. By providing guidance and support, coaching can improve various aspects, including the ability to execute strategy, working relationships, and teamwork. When individuals receive coaching, they gain valuable skills and insights that enable them to better understand and implement strategies, leading to improved execution. Additionally, coaching can foster better working relationships by promoting effective communication, trust, and collaboration among team members. Moreover, coaching emphasizes the importance of teamwork, encouraging individuals to work together towards shared objectives and enhancing overall team performance. Therefore, the correct answer is "All of the Above."Rate this question:
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- 17.
Select the ones you like
- A.
Option1
- B.
Option2
- C.
Option3
- D.
Option4
Correct Answer
A. Option1Explanation
The given question asks the test-taker to select the option(s) they like. Since there is no specific criteria or context provided, the choice of options is subjective and based on personal preference. Therefore, the correct answer is Option1 because it is the option that the test-taker likes.Rate this question:
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- 18.
Is [your statement here] true or false?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given answer is "True" because the question asks if the statement provided is true or false. Since the answer is "True," it implies that the statement is indeed true.Rate this question:
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