CMAA Questions: Trivia Exam! Quiz

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  • 1/40 Questions

    When identifying a patient that has the same name (first & last) as another patient, what should you check?

    • Blood type
    • Insurance carrier
    • Date of Birth
    • Date of Admission
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About This Quiz

The 'CMAA Questions: Trivia Exam! Quiz' assesses knowledge in healthcare administration, focusing on medical terminology, patient interaction, and insurance handling. It's designed for learners aiming to enhance their skills in medical assistance and patient care compliance.

CMAA Questions: Trivia Exam! Quiz - Quiz

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  • 2. 

    A patient has a UTI, what is wrong with them?

    • Uremic Transitory infection

    • Urinary tract infection

    • Urethral transition inflammation

    • Urinary tract inflammation

    Correct Answer
    A. Urinary tract infection
    Explanation
    The correct answer is "Urinary tract infection." A urinary tract infection (UTI) is an infection that occurs in any part of the urinary system, including the bladder, urethra, kidneys, and ureters. It is caused by bacteria entering the urinary tract and can cause symptoms such as frequent urination, pain or burning during urination, cloudy or bloody urine, and lower abdominal pain. Treatment typically involves antibiotics to clear the infection.

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  • 3. 

    Which of the following symptoms means that something is "excessive or high?"

    • Hypo

    • Brady

    • Hyper

    • Oligo

    Correct Answer
    A. Hyper
    Explanation
    Hypo- low, Brady- slow, Oligo- Scant/ little. Hyper- excessive or above normal

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  • 4. 

    What does Rx mean?

    • Return visit

    • Treatment

    • Diagnosis

    • Prescription

    Correct Answer
    A. Prescription
    Explanation
    Treatment- Tx, Diagnosis- Dx

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  • 5. 

    What would you tell a patient that doesn't want to go to a lab that is in their network?

    • Tell them that they can go to another lab, but that their out-of-pocket expenses may be higher

    • Tell them that they will get a discount if they use a lab that is not in the network

    • Tell them that they are not allowed to have labs drawn at another lab

    • Tell them that the outside lab will not be able to transmit their results to the provider's office

    Correct Answer
    A. Tell them that they can go to another lab, but that their out-of-pocket expenses may be higher
    Explanation
    Patients are not locked into in-network providers; however, the insurance company may not cover their care if they choose an out-of-network provider & the patient will have to pay more our-of-pocket. A provider's office can receive transmissions from any lab or referring provider.

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  • 6. 

    A patient calls a multi-specialty practice for an appointment for a thyroid function panel. With which doctor should the MAA schedule the appointment?

    • Endocrinologist

    • Oncologist

    • Cardiologist

    • Neurologist

    Correct Answer
    A. Endocrinologist
    Explanation
    Oncologist- treats patients who have cancer, Cardiologist- treats patients with diseases of the heart, Neurologist- treats patients with neurological (nerves/ brain) disorders. Endocrinologist- treats people with diseases of the endocrine system (Pituitary, Pineal, THYROID, Thymus, Adrenals, Pancreas, Ovaries & Testes)

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  • 7. 

    Which of the following medical terms would you use to describe blood in the urine?

    • Polyuria

    • Hematuria

    • Oliguria

    • Anuria

    Correct Answer
    A. Hematuria
    Explanation
    Polyuria- one of the classic symptoms of diabetes, meaning excessive urination, oliguria- means scanty or diminished urine production, and anuria- means absence of urine production. Hem- means blood, therefore hematuria means blood in the urine.

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  • 8. 

    How often must OSHA training be renewed?

    • Annually

    • Only once

    • Every three years

    • Only when an accident occurs causing injury

    Correct Answer
    A. Annually
    Explanation
    OSHA training must be renewed annually to ensure that employees are up to date with the latest safety regulations and procedures. This regular renewal helps to reinforce the knowledge and skills necessary to maintain a safe working environment and prevent accidents or injuries. By requiring annual training, OSHA aims to promote ongoing awareness and compliance with safety standards in the workplace.

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  • 9. 

    What should you look for before you file a laboratory result?

    • The patient's address

    • That the result is normal

    • That the physician has signed the lab report

    • That the patient is scheduled for a follow up visit

    Correct Answer
    A. That the physician has signed the lab report
    Explanation
    The physician will sign the lab report when he/she has read it. Whether it is normal is irrelevant for you when filing as is the patient's address. A follow up visit may not be indicated by the result. You need to be sure that the physician has seen the result.

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  • 10. 

    Which of the following systems is a calendar-based system for reminders?

    • Alphabetic

    • Source Oriented

    • Terminal

    • Tickler

    Correct Answer
    A. Tickler
    Explanation
    Tickler filing is a chronological type of filing system that can be used to set reminders.

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  • 11. 

    What software would you use to create an inventory document?

    • Word processor

    • Power Point

    • Spreadsheet

    • PDF

    Correct Answer
    A. Spreadsheet
    Explanation
    A spreadsheet is the most suitable software for creating an inventory document. Spreadsheets allow users to organize and manipulate data in a tabular format, making it easy to manage and track inventory items. With features like formulas, sorting, and filtering, a spreadsheet can calculate totals, generate reports, and provide real-time updates. Additionally, spreadsheets offer customizable templates specifically designed for inventory management, making it a practical choice for creating an inventory document.

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  • 12. 

    Which of the following terms means "pain?"

    • Dynia

    • Thrombo

    • Phlebo

    • Itis

    Correct Answer
    A. Dynia
    Explanation
    thrombo- clot, phlebo- vein, itis- inflammation

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  • 13. 

    To which of the following specialists would a patient with lung cancer be referred?

    • Cardiologist

    • Oncologist

    • Gynecologist

    • Endocrinologist

    Correct Answer
    A. Oncologist
    Explanation
    Cardiologist- treats diseases of the heart, Gynecologist- treats the female reproductive system, Endocrinologist- treats diseases of the endocrine system (which includes the following organs: pituitary, pineal, thyroid, thymus, pancreas, adrenals, testes, & ovaries) Oncologists treat patients who have cancer.

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  • 14. 

    Which of the following is a type of insurance plan?

    • OSHA

    • CLIA

    • BBC

    • BCBS

    Correct Answer
    A. BCBS
    Explanation
    OSHA & CLIA are governmental regulatory agencies & the BBC stands for the British Broadcasting Corporation. BCBS stands for Blue Cross Blue Shield.

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  • 15. 

    Which of the following two standards are part of OSHA?

    • The Occupational Exposure to Hazardous Chemicals Standard & The Bloodborne Pathogen Standard

    • MSDS & Chemical Control Standard

    • Bloodborne Pathogen Standard & Needlestick Precautions Standard

    • HIPAA Standard & Confidentiality Standard

    Correct Answer
    A. The Occupational Exposure to Hazardous Chemicals Standard & The Bloodborne Pathogen Standard
    Explanation
    The correct answer is The Occupational Exposure to Hazardous Chemicals Standard and The Bloodborne Pathogen Standard. These two standards are part of OSHA (Occupational Safety and Health Administration) regulations. The Occupational Exposure to Hazardous Chemicals Standard ensures that employees are protected from the dangers of hazardous chemicals in the workplace. The Bloodborne Pathogen Standard focuses on protecting workers from exposure to bloodborne pathogens, such as HIV and hepatitis, and requires employers to implement safety measures to prevent transmission. Both of these standards are important for maintaining a safe and healthy work environment.

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  • 16. 

    What part of Medicare is used to pay for physician services like doctors' visits?

    • Part A

    • Part B

    • Part C

    • Part D

    Correct Answer
    A. Part B
    Explanation
    Part A is for hospital services, Part C is provided by private companies & enables beneficiaries to select a managed care plan as their primary coverage, Part D provides coverage for both generic & brand name drugs. Part B is for (non-hospital) medical expenses like office visits, X-ray & laboratory tests.

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  • 17. 

    Which of the following treatments describes the removal of the gallbladder?

    • Colectomy

    • Ileostomy

    • Cholecystectomy

    • Colonoscopy

    Correct Answer
    A. Cholecystectomy
    Explanation
    Colectomy- removal of the colon, Ileostomy- creating an artificial opening into the ileum (final segment of the small intestine), Chole (bile) cyst (bladder) ectomy (removal)

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  • 18. 

    Which of the following types of government insurance coverage varies widely by state?

    • Medicare

    • Medicaid

    • TRICARE

    • CHAMPVA

    Correct Answer
    A. Medicaid
    Explanation
    Medicaid is administered by the individual states and therefore each state sets its own requirements. Medicare, TRICARE & CHAMPVA are administered nationally.

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  • 19. 

    You are rescheduling a patient that has canceled their appointment. This patient has canceled multiple times before, but there isn't any notation of that in the chart. What should you do?

    • Refuse to schedule the patient

    • Write a letter to the patient explaining the reason for withdrawal of care

    • Amend the patient's chart

    • Do nothing, you do not need to note cancelled appointments in the patient's chart (they have nothing to do with the patient's care)

    Correct Answer
    A. Amend the patient's chart
    Explanation
    The doctor or office manager would have to make the decision to withdraw care or stop scheduling a patient. A history of cancellations is important to note in the chart as it can support claims that the patient was noncompliant & support withdrawal of care. You would want to amend the chart to show the no shows/cancellations if you have proof that the patient did not come to the office (in the schedule)

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  • 20. 

    What should the CMAA do when scheduling a habitually late patient?

    • Send them a letter of withdrawal of care

    • Schedule them for extended time

    • Lie to them about the time of their appointment

    • Tell them, "We can only take you as a walk in."

    Correct Answer
    A. Schedule them for extended time
    Explanation
    The doctor would have to initiate a withdrawal of care, we never lie to our patients, and telling them to just show up as a walk in would only make the schedule worse. The only appropriate action is to schedule them for a slightly extended amount of time.

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  • 21. 

    Which of the following would represent a modified wave schedule?

    • 3 patients all in at the top of the hour

    • 2 patients in at the top of the hour & one patient in 30 minutes later

    • 2 patients in at the top of the hour & two patients in 60 minutes later

    • 2 patients in at the top of the hour & one patient in 90 minutes later

    Correct Answer
    A. 2 patients in at the top of the hour & one patient in 30 minutes later
    Explanation
    With modified wave scheduling, a few patients are scheduled a together as with the traditional wave; however, unlike the wive which leaves the rest of the hour open for walk ins, emergencies, completing the patients that came in during the initial wave or administrative tasks, the modified wave brings in another patient (or two) in about 30 minutes later (within the initial hour) to prevent too much down time.

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  • 22. 

    Who sets the fee schedule?

    • The government

    • The CMAA

    • The patient

    • The physician

    Correct Answer
    A. The physician
    Explanation
    The provider or physician sets the fee schedule based on the RBRVS (Resource-based relative value scale)

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  • 23. 

    What should you do with CBC results that have just come in?

    • File them immediately

    • Call the doctor to come look at them

    • Attach them to the front of the chart

    • Nothing, the results are sent to the doctor's mobile device before they come in to the office

    Correct Answer
    A. Attach them to the front of the chart
    Explanation
    CBC stands for complete blood count & are lab results showing the numbers of red blood cells, white blood cells & platelets. This information may show that a patient is anemic or has an infection. The doctor needs to see & sign off on these results before they can be filed. However, you would not interrupt a provider to sign them. Attaching them to the front of the chart is the best way to ensure that the provider sees the results.

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  • 24. 

    According to the CPT, a "new" patient for the purposes of E/M codes is one that "has not received any professional services from the physician or another physician of the same specialty who belongs to the same group practice within the past _____________ years."

    • 3

    • 2

    • 5

    • 10

    Correct Answer
    A. 3
    Explanation
    According to the CPT manual, a patient is considered to be a "new patient" for billing purposes (Evaluation/ Management codes) if they have not been seen in 3 years.

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  • 25. 

    Which type of plan requires that the patient see a "gatekeeper?"

    • HMO

    • Medicaid

    • Workers Compensation

    • PPO

    Correct Answer
    A. HMO
    Explanation
    HMOs (Health Maintenance Organizations) require a member to choose a PCP (Primary care provider) to oversee their medical care. If the patient wants to see a specialist, they must first see their PCP to write a referral or their care with the specialist will not be covered. This is why the PCP is called a gatekeeper in the HMO.

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  • 26. 

    Which of the following diagnostic tests would be done to look at the electrical activity of the brain?

    • EKG

    • ECG

    • CBC

    • EEG

    Correct Answer
    A. EEG
    Explanation
    EKG & ECG - Electrocardiogram, studies the electrical activity of the heart, CBC- Complete Blood Count (blood test looking at numbers of blood cells/ formed elements) EEG- Electro/ encephalo/ gram Study of the electrical activity of the brain (encephalo)

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  • 27. 

    What function of word processing software allows us to create personalized letters & pre-addressed envelopes or mailing labels for mass mailings from a form letter?

    • Spreadsheets

    • Mail merge

    • Table creator

    • Fixed text formation

    Correct Answer
    A. Mail merge
    Explanation
    Mail merge is the correct answer because it is a function in word processing software that allows users to create personalized letters and pre-addressed envelopes or mailing labels for mass mailings. With mail merge, users can merge a form letter with a data source, such as a spreadsheet or a database, to automatically populate the letter with personalized information for each recipient. This feature is commonly used for creating bulk mailings, such as newsletters, invitations, or marketing materials.

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  • 28. 

    OSHA allows the emergency evacuation plan to be communicated orally unless you have more than ___________ employees. 

    • 5

    • 10

    • 30

    • 500

    Correct Answer
    A. 10
    Explanation
    Any employer with more than 10 employees is required to have their emergency evacuation plan in writing.

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  • 29. 

    What part of the CMS- 1500 form identifies the payer?

    • Part 1

    • Part 21

    • Part 24

    • NPI

    Correct Answer
    A. Part 1
    Explanation
    Section 21 identifies the diagnostic codes, Part 24 identifies the procedure codes, NPI is the national provider identifier is a unique identification number for covered healthcare providers that is required per HIPAA. Section 1 of the CMS- 1500 has boxes for Medicare, Medicaid, TRICARE/ CHAMPVA, Group health plan, FECA or Other.

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  • 30. 

    Which of the following medical terms means to remove fluid (via aspiration) from the space between the lungs & chest wall?

    • Amniocentesis

    • Thoracotomy

    • Thoracentesis

    • Tracheotomy

    Correct Answer
    A. Thoracentesis
    Explanation
    amnio- refers to the amniotic fluid surrounding the fetus during pregnancy, thorac- thorax or chest, trachea- trachea (the tube that extends from the pharynx into the lungs, ostomy- cutting, centesis- drawing out fluid with a needle

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  • 31. 

    A patient has requested that they see their medical record. What would you need to do?

    • Make a copy & give the copy to them

    • Make a copy & give the original to them

    • Schedule a time for the patient to review the medical record with the provider

    • Give them their medical record

    Correct Answer
    A. Schedule a time for the patient to review the medical record with the provider
    Explanation
    The patient owns the information contained within their medical record, they do not however own the chart itself. That belongs to the practice. You would never give them the original. Making a copy is fine, however if you give them a copy & send them on their way, they may misunderstand what they read & could make healthcare decisions based on that misunderstanding. You must have them read over their medical record in the presence of the physician who can explain what medical terminology & test results mean.

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  • 32. 

    A patient uses an FSA to pay for their care. How would you notate this in the account?

    • As a credit

    • As a debit

    • As an adjustment

    • As a professional courtesy

    Correct Answer
    A. As a credit
    Explanation
    A debit- a charge, an adjustment- a discount, a professional courtesy- discount for other healthcare providers. A credit is a payment.

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  • 33. 

    When would you give a patient an ABN?

    • When you have pre-authorized their procedure with the insurance company

    • When Medicare may not pay for a proposed procedure

    • When the Electronic Remittance Advice shows that the patient's bill has been paid

    • When the patient arrives in the office, to allow you to bill the insurance company directly

    Correct Answer
    A. When Medicare may not pay for a proposed procedure
    Explanation
    If the procedure was pre-authorized or pre-certified by the payer, you wouldn't need an ABN, Electronic Remittance Advice comes to the office after the payer has reimbursed the claim explaining what was covered, The Assignment of Benefit form allows the provider to bill the insurance company directly. ABN stands for Advance Beneficiary Notice & it is given to a patient when we expect that the insurance company is not going to cover a procedure that we would like to perform.

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  • 34. 

    You are trying to schedule a meeting for next month at 3:00.What is the first thing you should do?

    • Call patients that are scheduled for 3pm & reschedule them

    • Schedule patients at 3pm

    • Explain to the provider that you have patients scheduled for 3pm already

    • Confirm attendance of the office personnel for the meeting

    Correct Answer
    A. Call patients that are scheduled for 3pm & reschedule them
    Explanation
    The first thing you should do when trying to schedule a meeting for next month at 3:00 is to call patients that are already scheduled for 3pm and reschedule them. This ensures that there are no conflicts with existing appointments and allows you to free up the time slot for the meeting.

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  • 35. 

    What is the purpose of the CMS- 1450 form?

    • Form used to submit claims for institutional providers such as hospitals

    • Form signed by the patient to allow the provider's office to bill Medicare directly

    • Form signed by the patient when a proposed procedure will not be covered by Medicare

    • Form received by the provider's office explaining what services/procedures were reimbursed by Medicare

    Correct Answer
    A. Form used to submit claims for institutional providers such as hospitals
    Explanation
    CMS- 1500 is the health insurance claim form for non-institutional providers like a family doctor or specialist. The Assignment of Benefit form allows the office to bill the insurance company (payer) directly. The Advance Beneficiary Notice is given to a patient when the proposed procedure will likely not be covered by the insurance company. The Electronic Remittance Advice is sent to the office from the insurance company to explain what services/procedures were reimbursed.

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  • 36. 

    A physician is sued after their employee accidentally sent out pHI in violation of HIPAA. What legal term describes this action?

    • Res ipsa loquitor

    • Malpractice

    • Libel

    • Respondeat Superior

    Correct Answer
    A. Respondeat Superior
    Explanation
    Res ipsa loquitor- shifts the burden of proof to the physician, malpractice- the practitioner failed to use the degree of knowledge or skill that is expected of someone in their profession, Libel- written defamation (false statements about a patient). Respondeat superior- the employer is responsible for the actions of the employee.

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  • 37. 

    Which of the following words refers to an opening that is cut into the small intestine?

    • Colectomy

    • Enterotomy

    • Ileostomy

    • Colostomy

    Correct Answer
    A. Ileostomy
    Explanation
    Colo- colon or large intestine, Ectomy- to cut out and remove, Entero- intestines, Ileo- last segment of the small intestine, Ostomy- creating an artificial opening

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  • 38. 

    When the burden of proof shifts to the doctor, which of the following legal doctrines is being demonstrated?

    • Respondeat Superior

    • Res ipsa Loquitor

    • Malpractice

    • Assault

    Correct Answer
    A. Res ipsa Loquitor
    Explanation
    Respondeat superior- the employer is responsible for the actions of the employee, Malpractice- a doctor failed to use the degree of knowledge or skill that is expected on a person in their profession, Assault- a threat or attempt to injure. Res ipsa loquitor shifts the burden of proof onto the physician.

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  • 39. 

    Which of the following scenarios represents a wave schedule?

    • 3 patients scheduled in at one time

    • 1 patient scheduled in at a time

    • 2 patients scheduled in at one time and another in 30 minutes later

    • 2 patients scheduled in at the same time & 2 more 15 minutes later

    Correct Answer
    A. 3 patients scheduled in at one time
    Explanation
    Single booking- one patient at a time, Modified wave- wave plus additional patient before the end of the hour, double booking- scheduling 2 patients in at the same time

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  • 40. 

    What information would you find on both the CMS-1500 form & the encounter form?

    • Progress notes

    • Patient appointment time

    • Usual, customary & reasonable fees

    • Patient status

    Correct Answer
    A. Patient status
    Explanation
    Patient status refers to discharge (discharged to home, to hospital, inpatient, outpatient)

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 13, 2016
    Quiz Created by
    Kelly4312
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