A Medical Administrative Assistant Exam Prep Test!
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Which of the following is not one of the patient's rights provided by HIPAA:
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Right to notice of a facility's privacy practices
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Right to receive notice of all disclosures of PHI
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Right to obtain the original medical record
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Right to have access to, view, and obtain a copy of their PHI
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A medical administrative assistant is charged with providing administrative support for a healthcare provider. Their duties may include greeting patients, scheduling appointments, filing insurance claims, and answering incoming calls. Are you planning to make an entrance into the job market anytime soon? Take up the test below and see just how qualified you are for this post. All the best See morein your career!
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- 2.
Why is it usually poor policy to accept third-party checks from patients?
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This type of check is illegal
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Third-party checks are not negotiable
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The check will likely bounce
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You cannot verify the reliability of the maker
Correct Answer
A. You cannot verify the reliability of the makerExplanation
Accepting third-party checks from patients is usually poor policy because you cannot verify the reliability of the maker. This means that there is a risk of the check being fraudulent or bouncing, leading to potential financial loss for the healthcare provider. It is important to ensure the legitimacy of the payer when accepting checks to protect the practice's financial stability.Rate this question:
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- 3.
The non-profit organization that assists healthcare facilities by providing accreditation:
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OSHA
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ABHES
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JCAHO
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JCHAO
Correct Answer
A. JCAHOExplanation
JCAHO, also known as the Joint Commission on Accreditation of Healthcare Organizations, is a non-profit organization that assists healthcare facilities by providing accreditation. They evaluate healthcare organizations based on their compliance with quality and safety standards, and their accreditation is widely recognized as a symbol of excellence in healthcare. OSHA, on the other hand, is the Occupational Safety and Health Administration, which focuses on ensuring safe and healthy working conditions for employees in various industries. ABHES and JCHAO are not relevant organizations in the context of healthcare accreditation.Rate this question:
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- 4.
The medical assistant should collect which of the following when a new patient comes to the office?
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Patient information sheet
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Copy of insurance card, front and back
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Copy of driver's license
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All of the above
Correct Answer
A. All of the aboveExplanation
When a new patient comes to the office, it is important for the medical assistant to collect all of the mentioned items. The patient information sheet helps in gathering necessary details about the patient's medical history, contact information, and any specific concerns. A copy of the insurance card, front and back, is required to verify the patient's coverage and facilitate billing. Collecting a copy of the driver's license helps in confirming the patient's identity and maintaining accurate records. Therefore, collecting all of the mentioned items is necessary for proper documentation and efficient healthcare administration.Rate this question:
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- 5.
The process is done before claims submission to examine claims for accuracy and completeness is to:
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Correct
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Audit
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Revise
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Reject
Correct Answer
A. AuditExplanation
The process of auditing is done before claims submission to examine claims for accuracy and completeness. Auditing involves a thorough review and evaluation of the claims to ensure that they are correct and meet all the necessary requirements. This helps in identifying any errors or discrepancies in the claims before they are submitted, allowing for necessary revisions or rejection if needed.Rate this question:
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- 6.
The division of the federal government that enforces privacy standards is:
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OSHA
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HIPAA
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OCR
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OIG
Correct Answer
A. OCRExplanation
Office of Civil Rights (OCR) is the federal government division that enforces the privacy standards.Rate this question:
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- 7.
Which standard size letterhead is appropriate for most business correspondence?
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5 1/2 x 8 1/2 inches
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7 1/4 x 10 1/2 inches
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8 1/2 x 11 inches
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17 x 22 inches
Correct Answer
A. 8 1/2 x 11 inchesExplanation
The standard size letterhead that is appropriate for most business correspondence is 8 1/2 x 11 inches. This size is widely used and accepted in the business world and is compatible with standard printers and copiers. It provides enough space to include all necessary information and allows for easy filing and storage.Rate this question:
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- 8.
Acting in anticipation of future problems is:
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Being aware
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Being proactive
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Circumventing
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Incurring
Correct Answer
A. Being proactiveExplanation
To be proactive means that you are preparing for future incidents.Rate this question:
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- 9.
The medical record should be released only with a:
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Verbal order from the physician
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Written order from the physician
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Written release from the patient
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Verbal order from the office manager
Correct Answer
A. Written release from the patientExplanation
The correct answer is written release from the patient because releasing medical records without the patient's consent can violate their privacy rights. A written release ensures that the patient has given explicit permission for their medical records to be shared with the designated party. Verbal orders from the physician or office manager may not be sufficient documentation and can lead to potential legal issues.Rate this question:
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- 10.
Which letter style combines efficiency with an attractive page layout?
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Modified-block
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Block
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Simplified
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None of the above
Correct Answer
A. Modified-blockExplanation
The modified-block letter style combines efficiency with an attractive page layout. In this style, the date, closing, and signature block are aligned to the right, while the rest of the letter is aligned to the left. This layout creates a clean and professional appearance, making it visually appealing. Additionally, the modified-block style allows for efficient writing and editing, as it provides a clear structure and organization for the content of the letter.Rate this question:
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- 11.
How would you properly index the name "Amanda M. Stiles-Duncan" for filing?
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Stilesduncan, Amanda M.
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Stiles Duncan, Amanda M.
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Duncanstiles, Amanda M.
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Duncan, Amanda M. Stiles
Correct Answer
A. Stilesduncan, Amanda M.Explanation
The correct answer is "Stilesduncan, Amanda M." This is the proper way to index the name "Amanda M. Stiles-Duncan" for filing. The last name "Stiles-Duncan" is combined without a space and placed before the first name "Amanda M.". This follows the convention of filing names by the last name first, followed by the first name.Rate this question:
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- 12.
Which of the following is not objective information?
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Progress notes
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Family history
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Diagnosis
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Physical examination and findings
Correct Answer
A. Family historyExplanation
Family history is not objective information because it is based on personal accounts and recollections of family members, which can be subjective and influenced by individual perspectives and biases. Objective information, on the other hand, refers to factual and observable data that can be measured and verified by multiple sources. Progress notes, diagnosis, and physical examination findings are examples of objective information as they are based on direct observations, measurements, and medical tests.Rate this question:
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- 13.
Which of the following is NOT a common symptom of a heart attack?
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Chest pain or discomfort
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Shortness of breath
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Nausea or vomiting
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Sudden onset of a rash
Correct Answer
A. Sudden onset of a rashExplanation
A heart attack happens when blood flow to the heart is blocked. Common symptoms include chest pain (often feeling like pressure or squeezing), shortness of breath, and nausea or vomiting. These indicate the heart isn't getting enough oxygen. A rash is not related to heart attack symptoms.Rate this question:
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- 14.
A document that explains what expenses were paid after submission to Medicare and sent to the physician's office is called a(n):
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Remittance advice
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Estimate of benefits
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Explanation of benefits
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Utilization review
Correct Answer
A. Remittance adviceExplanation
The physicians office receives a remittance advice that explains what expenses were paid after submitting claims to Medicare. A patient would receive a Medicare explanation of benefits. (EOMB).Rate this question:
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- 15.
Which of the following is the usual business envelope size:
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No. 5
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No. 10
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No. 6 3/4
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No. 5 3/4
Correct Answer
A. No. 10Explanation
No. 10 is the usual business envelope size because it is the most commonly used size for mailing letters and documents. It measures 4 1/8 inches by 9 1/2 inches, providing enough space for standard letter-size papers to fit comfortably. This size is widely accepted by postal services and is commonly available in stationery stores.Rate this question:
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- 16.
Arrange these names in alphabetic order (scroll down to view names). Select the sequence of the numbers that reflect the correct alphabetic order. (1) Woods-Jones, Stephanie (2) Ross, Kim (3) Mitchell, Pat (4) Jones, Sandra
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(1), (2), (3), (4)
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(3), (2), (4), (1)
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(2), (3), (1), (4)
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(4), (3), (2), (1)
Correct Answer
A. (4), (3), (2), (1)Explanation
The correct alphabetic order of the names is Jones, Sandra; Mitchell, Pat; Ross, Kim; Woods-Jones, Stephanie.Rate this question:
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- 17.
When working under a managed care plan, physicians agree to:
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Base fees on national trends
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Charge fees that are based on local community averages
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Accept fees that are predetermined by the plan
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Set fees within certain ranges provided by the plan
Correct Answer
A. Accept fees that are predetermined by the planExplanation
When working under a managed care plan, physicians agree to accept fees that are predetermined by the plan. This means that they agree to receive a set amount of payment for their services, as determined by the managed care plan. This helps to standardize and control costs within the plan, ensuring that physicians are compensated fairly and consistently for their services. It also allows the plan to negotiate and establish predetermined fees with healthcare providers, which can help to lower overall healthcare costs for patients.Rate this question:
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- 18.
Which if the following is not true regarding HIPAA laws:
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Patients have more control over their medical records
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Few boundaries are set on the use and release of health records
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Patients can make informed choices regarding how their personal health information is used
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Violators are held accountable if patient privacy rights are compromised
Correct Answer
A. Few boundaries are set on the use and release of health recordsExplanation
HIPAA laws actually set strict boundaries on the use and release of health records. These laws ensure that patients have more control over their medical records and can make informed choices regarding how their personal health information is used. Violators of HIPAA laws are held accountable if patient privacy rights are compromised. Therefore, the statement "Few boundaries are set on the use and release of health records" is not true.Rate this question:
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- 19.
The amount of money paid to keep an insurance policy in force is the:
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Premium
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Deductible
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Copay
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Co-insurance
Correct Answer
A. PremiumExplanation
The amount of money paid to keep an insurance policy in force is called the premium. This is the regular payment made by the policyholder to the insurance company in exchange for coverage. The premium amount can vary depending on factors such as the type of insurance, the level of coverage, the policyholder's age and health, and any additional risks associated with the insured item or individual.Rate this question:
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- 20.
Leaders who are structured and organized and who ensure that their subordinates understand their duties are called:
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Charismatic
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Transformational
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Transactional
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Democratic
Correct Answer
A. TransactionalExplanation
A transactional leader is structured and organized and ensure that their subordinates understand their duties.Rate this question:
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- 21.
Information that is gained by questioning the patient or taken from a form is called _________ information.
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Confidential
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Subjective
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Objective
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Necessary
Correct Answer
A. SubjectiveExplanation
Information that is documented in the medical record that is from answers obtained by asking questions from the patient is considered to be subjective information.Rate this question:
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- 22.
How many provisions does HIPAA contain?
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One
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Two
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Three
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Four
Correct Answer
A. ThreeExplanation
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 encompasses three primary provisions: Portability, Medicaid Integrity Program/Fraud and Abuse, and Administrative Simplification.Rate this question:
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- 23.
Which part of Medicare covers prescription drug services?
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A
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B
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C
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D
Correct Answer
A. DExplanation
Medicare part D is a prescription coverage plan that must be purchased separately to have prescription coverage.Rate this question:
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- 24.
Who is the legal owner of the patient's medical record?
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The patient
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The physician or agency where services were provided
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The patient's insurance company
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Both the patient and the physician
Correct Answer
A. The physician or agency where services were providedExplanation
The correct answer is the physician or agency where services were provided. The medical record is considered the property of the healthcare provider or facility that created it. This is because the provider is responsible for documenting and maintaining accurate and confidential patient information. While the patient has the right to access their medical records and request copies, they do not legally own the physical or electronic record itself.Rate this question:
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- 25.
The maximum amount of money that third-party payors will pay for a specific procedure or service is called the:
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Benefit
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Allowable charge
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Allowed service
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Incurred amount
Correct Answer
A. Allowable chargeExplanation
The maximum amount for paid for services/treatment from third party payors is called the allowable charge.Rate this question:
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- 26.
Which of the following should be included in a section of the office policy manual:
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Employee evaluations
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Confidentiality
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Tardiness and absenteeism
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All of the above
Correct Answer
A. All of the aboveExplanation
All of the options listed (employee evaluations, confidentiality, tardiness and absenteeism) should be included in a section of the office policy manual. Including employee evaluations ensures that there is a formal process for assessing and documenting employee performance. Confidentiality guidelines are important to protect sensitive information and maintain trust within the organization. Tardiness and absenteeism policies help establish expectations for attendance and ensure productivity. Therefore, all of these topics are crucial to be addressed in the office policy manual.Rate this question:
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- 27.
Health insurance designed for military dependents and retired military personnel is:
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CHAMPVA
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TRICARE
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Medicare
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Medicaid
Correct Answer
A. TRICAREExplanation
TRICARE is the correct answer because it is a health insurance program specifically designed for military dependents and retired military personnel. It provides comprehensive coverage for medical services, including doctor visits, hospital stays, prescription medications, and preventive care. TRICARE offers different plans and options to meet the healthcare needs of military families, ensuring that they have access to quality healthcare services.Rate this question:
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- 28.
pHI stands for:
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Protected health instructions
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Protected health information
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Private health information
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Private health instructions
Correct Answer
A. Protected health informationExplanation
PHI stands for Protected Health Information. This term refers to any personal health information that is created, received, stored, or transmitted by a healthcare provider. This includes information such as medical records, billing information, and any other individually identifiable health information. The purpose of protecting this information is to ensure the privacy and security of patients' health data and to comply with laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).Rate this question:
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- 29.
Which of the following would most likely be a sentinel event?
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Mistaken patients identities
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A baby born before the due date
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A death after emergency surgery
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All of the above
Correct Answer
A. Mistaken patients identitiesExplanation
A mistaken identity of a patient would be considered a sentinel event because serious consequences could happen to the misidentified patient. A sentinel event is defined as unexpected occurrence involving death or serious physical or psychological injury or the risk thereof. Sentinel events require immediate response and investigation.Rate this question:
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- 30.
Which of the following items are parts of the physician's office budget?
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Medical equipment
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Rent or mortgage
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Taxes
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All of the above
Correct Answer
A. All of the aboveExplanation
All of the items mentioned (medical equipment, rent or mortgage, taxes) are typically included in a physician's office budget. Medical equipment is necessary for providing healthcare services, rent or mortgage payments are required for the office space, and taxes are a regular financial obligation. Thus, all of these items are part of the physician's office budget.Rate this question:
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- 31.
If Mr. Jones insurance has a $500 deductible and a $50 surgery copay, how much will his insurance pay on his bill of $4359.00?
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$3809.00
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$2809.00
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$3980.00
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$3900.00
Correct Answer
A. $3809.00Explanation
Mr. Jones' insurance has a $500 deductible, which means that he has to pay the first $500 of the bill out of pocket. After that, the insurance will cover the remaining amount. In this case, the bill is $4359.00, so Mr. Jones will pay $500 and the insurance will cover the remaining $3859.00. However, Mr. Jones also has a $50 surgery copay, which means that he has to pay an additional $50. Therefore, the total amount that Mr. Jones' insurance will pay on his bill is $3859.00 - $50.00 = $3809.00.Rate this question:
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- 32.
A claim that is printed and mailed to the carrier is called a _____ copy.
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Soft
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File
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Hard
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Paper
Correct Answer
A. HardExplanation
A claim that is printed and mailed to the carrier is called a hard copy because it refers to a physical copy of a document that is printed on paper. Unlike soft copies, which are digital files stored on electronic devices, hard copies are tangible and can be physically handled and stored. In the context of the given question, a printed and mailed claim would require a physical copy to be sent to the carrier, making "hard" the correct answer.Rate this question:
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- 33.
Arrange these names in alphabetic order (scroll down to view names). Select the sequence of the numbers that reflect the correct alphabetic order. (1) Morton, Dianne (2) Marsh, Danielle (3) McDouglass, Dillard (4) MacDouglas, David
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(1), (2), (3), (4)
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(3), (2), (4), (1)
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(2), (3), (1), (4)
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(4), (2), (3), (1)
Correct Answer
A. (4), (2), (3), (1)Explanation
The correct alphabetic order of the names is as follows:
(4) MacDouglas, David
(2) Marsh, Danielle
(3) McDouglass, Dillard
(1) Morton, Dianne
In this order, the names are arranged alphabetically based on the last name.Rate this question:
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- 34.
Healthcare information is used to:
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Determine how many patients enter a facility with the same diagnosis
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Decide what equipment is needed to meet the needs of the patient population
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Help the facility plan for the needs of next week and next year
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All of the above
Correct Answer
A. All of the aboveExplanation
Healthcare information is used to determine the number of patients entering a facility with the same diagnosis. This helps in understanding the prevalence of specific conditions and allows healthcare providers to allocate resources accordingly. Additionally, healthcare information is used to decide what equipment is needed to meet the needs of the patient population. By analyzing data on patient conditions and treatments, facilities can ensure they have the necessary equipment and technology to provide appropriate care. Lastly, healthcare information helps facilities plan for the future by providing insights into the needs of next week and next year. This allows for better resource allocation, staffing, and overall preparation.Rate this question:
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- 35.
Cardinal rules for bookkeeping include:
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Good penmanship
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Legible records
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Straight columns of figures
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All of the above
Correct Answer
A. All of the aboveExplanation
The cardinal rules for bookkeeping include good penmanship, legible records, and straight columns of figures. These rules are essential for maintaining accurate and organized financial records. Good penmanship ensures that the entries are clear and easy to read, minimizing the chances of errors or misinterpretation. Legible records allow for easy reference and analysis of financial information. Straight columns of figures help in maintaining consistency and preventing calculation errors. Therefore, all of the above options are correct as they contribute to effective bookkeeping practices.Rate this question:
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- 36.
When preparing a file for a new patient, the medical assistant should:
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Be sure the patient's name is spelled correctly
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Review the forms the patient filled out for completeness
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Copy the insurance card or assure that insurance information is included
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All of the above
Correct Answer
A. All of the aboveExplanation
The correct answer is "All of the above". When preparing a file for a new patient, the medical assistant should ensure that the patient's name is spelled correctly, review the forms the patient filled out for completeness, and either copy the insurance card or make sure that insurance information is included. All of these steps are important in order to have accurate and complete patient information for proper documentation and insurance coverage.Rate this question:
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- 37.
The federal and state-sponsored health insurance program for the medically indigent is called:
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Medicare
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Medicaid
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Medigap
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MediCal
Correct Answer
A. MedicaidExplanation
Medicaid is the correct answer because it is a joint federal and state program that provides health insurance coverage for low-income individuals and families who cannot afford healthcare. It is specifically designed to assist the medically indigent population by offering comprehensive medical benefits and services. Medicare, on the other hand, is a federal health insurance program for individuals aged 65 and older or those with certain disabilities. Medigap is a type of insurance that helps cover the gaps in Medicare coverage, and MediCal is a state-specific program in California that provides healthcare coverage for low-income individuals and families.Rate this question:
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- 38.
A type of insurance that protects workers form loss wages after an industrial accident that happened on the job is called:
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An individual policy
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Workers' compensation
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Unemployment insurance
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Disability insurance
Correct Answer
A. Workers' compensationExplanation
Workers' compensation is a type of insurance that provides protection to workers who have experienced an industrial accident while on the job. It specifically covers the loss of wages that may occur as a result of the accident. This insurance is designed to ensure that injured workers are financially supported during their recovery period and can continue to meet their financial obligations. It is different from other types of insurance like individual policies, unemployment insurance, and disability insurance, which may provide coverage for different types of risks or situations.Rate this question:
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- 39.
Which of the following is NOT a method of organizing a medical record:
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Source-oriented
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Problem-oriented
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Progressively
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Chronologically
Correct Answer
A. ProgressivelyExplanation
"Progressively" is not a method of organizing a medical record. The other options mentioned, namely source-oriented, problem-oriented, and chronologically, are all commonly used methods of organizing medical records. "Progressively" does not align with any recognized method of organizing medical records, making it the correct answer.Rate this question:
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- 40.
Which of the following statements best describes the concept of "professional courtesy"?
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Referral system in which physicians send patients to colleagues for consultation and treatment
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Charging reduced or no fee for services rendered to other medical professionals
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Practice of not undercharging for services and thus lowering the insurance company fee schedules
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Reducing fees charged for treatment of friends and family members
Correct Answer
A. Charging reduced or no fee for services rendered to other medical professionalsExplanation
Professional courtesy refers to the practice of charging reduced or no fee for services provided to other medical professionals. This is a way for healthcare professionals to show respect and support for their colleagues by providing them with discounted or complimentary services. It is a form of professional etiquette and a way to foster positive relationships within the medical community.Rate this question:
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- 41.
The best method of patient identification is:
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A birth certificate
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A state-issued ID card or driver's license
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A student ID
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A Social Security card
Correct Answer
A. A state-issued ID card or driver's licenseExplanation
The best method of patient identification is a state-issued ID card or driver's license. This is because these forms of identification are government-issued and provide reliable and accurate information about the patient's identity. Birth certificates may not always be readily available or up-to-date, and student IDs are not as widely recognized as official identification. Social Security cards, while they contain personal information, are not typically used as a primary form of identification in healthcare settings. Therefore, a state-issued ID card or driver's license is the most appropriate and reliable method for patient identification.Rate this question:
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- 42.
The properties owned by a business are called:
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Assets
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Liabilities
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Equities
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Accounts
Correct Answer
A. AssetsExplanation
Assets are the properties owned by a business. These can include tangible assets such as buildings, equipment, and inventory, as well as intangible assets like patents and trademarks. Assets are important because they represent the value of a business and can be used to generate future income. They are recorded on the balance sheet and are typically categorized as current assets (expected to be used or converted into cash within one year) or non-current assets (expected to be used or converted into cash after one year).Rate this question:
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- 43.
Which of the following identifying markers should the medical assistant attempt to remember about suspicious individuals?
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Clothing worn
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All of the above
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Height
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Hair color and length
Correct Answer
A. All of the aboveExplanation
The medical assistant should attempt to remember all of the above identifying markers about suspicious individuals. Height, hair color and length, and clothing worn can all be important details that can help in identifying and providing accurate descriptions of individuals who may be involved in suspicious activities. By remembering and documenting these markers, the medical assistant can assist law enforcement or security personnel in their investigations.Rate this question:
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- 44.
Which of the following documents list the order in which business is to be conducted during a meeting?
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Agenda
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Bylaws
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Itinerary
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Minutes
Correct Answer
A. AgendaExplanation
An agenda is a document that lists the order in which business is to be conducted during a meeting. It outlines the topics to be discussed, the time allotted for each item, and the individuals responsible for presenting or leading the discussion. By following the agenda, the meeting can stay on track and ensure that all important matters are addressed. Bylaws are rules that govern the organization and are not specific to meeting order. Itinerary is a schedule of events and does not necessarily pertain to business meetings. Minutes are a record of what occurred during a meeting, but they do not dictate the order in which business is conducted.Rate this question:
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- 45.
The physician's signature is located in block:
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12
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13
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31
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33
Correct Answer
A. 31Explanation
The physician's signature is located in block 31.Rate this question:
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- 46.
Which of the following expenses would be paid by Medicare Part B?
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Inpatient hospital charges
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Hospice services
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Physician office visits
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Home healthcare charges
Correct Answer
A. Physician office visitsExplanation
Medicare part B benefits cover physician office charges.Rate this question:
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- 47.
Which of the following dates is written correctly for inclusion in the heading of a letter?
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5/1/07
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May 1st, 2007
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May 1, 2007
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May 1, 07
Correct Answer
A. May 1, 2007Explanation
The correct answer is "May 1, 2007." This is the correct format for writing a date in the heading of a letter. It includes the month, day, and year in a clear and standardized format. The other options either omit the year or use a different format, which would not be appropriate for a formal letter heading.Rate this question:
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- 48.
A system of recording, classifying, and summarizing financial transactions is called:
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Bookkeeping
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Accounting
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Accruing
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Depreciation
Correct Answer
A. AccountingExplanation
Accounting is the correct answer because it refers to the process of recording, classifying, and summarizing financial transactions. It involves analyzing and interpreting financial data to provide information for decision-making and financial reporting. Bookkeeping, on the other hand, is a subset of accounting and focuses on the systematic recording of financial transactions. Accruing and depreciation are specific accounting concepts related to recognizing expenses and allocating the cost of assets over their useful lives, respectively.Rate this question:
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- 49.
Which type of bonding covers all employees in a facility?
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Position-schedule bonding
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Personal bonding
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Blanket-position bonding
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General bonding
Correct Answer
A. Blanket-position bondingExplanation
Blanket-position bonding refers to a type of bonding that covers all employees in a facility. This means that all employees, regardless of their position or schedule, are included in the bonding arrangement. It ensures that all employees are protected and covered under the bonding policy, providing a sense of security and trust within the organization.Rate this question:
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Apr 12, 2012Quiz Created by
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