Patient Access 2016 Quiz
It's Patient Access Week! Let's see who can breeze through this quiz with the most correct answers. Have a great week! Angel
- 1.A patient presents with a Medicare Card and a Passport Advantage Card. How would you load the insurance?
- A.
Passport Advantage only
- B.
Passport Advantage then Medicare
- C.
Medicare only
- D.
Medicare Part A Only.
- 2.If a patient presents with with termed insurance you must _____________.
- A.
Place as self pay and place the termed insurance as secondary.
- B.
Keep the insurance loaded in case it gets back active.
- C.
Remove the insurance and place as self pay.
- D.
Keep the insurance loaded and note the account is termed.
- 3.A patient arrives for an outpatient appointment. As you verify the eligibility, you notice that the patient has Medicare part A only. His Medicare part B is inactive.How should the patient be registered?
- A.
Load the insurance as Medicare.
- B.
Load the insurance as Medicaid, then Medicare.
- C.
Load the insurance as Medicare then Medicaid
- D.
Load the insurance as Self Pay
- 4.EMTALA (Emergency Medical Treatment and Active Labor Act) dictates:
- A.
A patient in the Emergency Department must be treated and stabilized regardless of their ability to pay.
- B.
All Emergency Department and Labor patients must be treated quickly.
- C.
You must get the patients ID and Insurance Cards before treatment is started to identify the patient.
- D.
None of these.
- 5.If a patient declines to give you their email address during registration you are allowed to enter it as [email protected]
- A.
True
- B.
False
- 6.If the patient does not know their employer address it is okay to leave blank as long as you have the name and phone number.
- A.
True
- B.
False
- 7.If you do not know the SSN of the patient or 999-99-9999 is entered what should we enter?
- A.
Nothing if it has 999-99-9999 already entered.
- B.
Ensure 999-99-9999 is entered.
- C.
Ensure 111-11-111 is entered.
- D.
None of the above
- 8.The patients insurance is Anthem. The patient's husband is the Subscriber. What patient relations should be selected?
- A.
Relative, Spouse
- B.
Child, Daughter
- C.
Patient, Patient
- D.
Other
- 9.The patient in the ER is being registered. The patient hands the employee her Primary insurance and Secondary insurance card. The registrar did not do an eligibility check but it is okay to load the insurance.
- A.
True
- B.
False
- 10.Conifer's Value's and Guiding Behaviors are....
- A.
Unity, Customer Service, Integrity, and Respect
- B.
Service, Unity, Leadership, and Avancement
- C.
Service, Guidance, Forgiveness, Compassion
- D.
Unity, Integrity, Service, and Respect
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