Product Knowledge Test 2

10 Questions | Total Attempts: 64

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Product Knowledge Test 2

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Questions and Answers
  • 1. 
    20,000 PC points = worth $__ in rewards and in further increments of 10,000 PC points thereafter,redeemable at participating grocery stores where President’s Choice products are sold.
  • 2. 
    "I purchased 46.6 litres of Diesel at RCCS 1424 Island Highway, Campbell River, BC and I never got any points. I paid using my PC Financial MasterCard and swiped it twice. Please award my points." How many points are missing?
    • A. 

      3,262 PC Plus points

    • B. 

      1,631 PC Plus points

    • C. 

      163.1 PC Plus points

    • D. 

      326.2 PC Plus points

  • 3. 
    'I purchased 63.5 litres of Propane at Extra Foods 1501 Cook St. Creston, BC and I never got any points. I paid using my Visa and swiped my PC Plus card." How many points are missing?
    • A. 

      2,223 PC Plus points

    • B. 

      222.25 PC Plus points

    • C. 

      2,222 PC Plus points

    • D. 

      222.3 PC Plus points

  • 4. 
    "I am missing points for my gas purchase at Gas Bar 1705." What are the information you would need to gather?
    • A. 

      Date of purchase

    • B. 

      Number of litres purchased

    • C. 

      Type of Gas

    • D. 

      Type of card used

    • E. 

      Gas Bar Location

    • F. 

      19-digit CODE at the bottom of the receipt

  • 5. 
    Rates in earning points for gas purchases can vary by location and are not subject to change at any time. 
    • A. 

      True

    • B. 

      False

  • 6. 
    Your limit in issuing GoodWill points is 10,000 points.
    • A. 

      True

    • B. 

      False

  • 7. 
    "I purchased New Quaker Greek Yogurt worth $49.56, and the offer said I will get 1,000 PC Plus points for every $5.00. I am missing 10,000 PC Plus points" How many points you are going to adjudicate?
    • A. 

      9,000 PC Plus points

    • B. 

      10,000 PC Plus points

    • C. 

      1,000 PC Plus points

    • D. 

      Decline member

  • 8. 
    "The cashier told me that I will be awarded points for joining. How come I never received any points?" What template is applicable to this concern?
    • A. 

      ZIC_EN_NO_REG_BONUS

    • B. 

      ZIC_EN_CARD_NOT_SWIPED

    • C. 

      ZIC_EN_MISSING_POINT_INFO

    • D. 

      ZIC_EN_MISSING_POINTS

  • 9. 
    "I received a PC Financial MasterCard with 4 coupons. I used them all but the points are not awarded. I have made the purchase today." What is the appropriate template to use?
    • A. 

      ZIC_EN_PCMC_COUPON_POINTS

    • B. 

      ZIC_EN_MISSING_POINTS

    • C. 

      ZIC_EN_MISSING_POINT_INFO

    • D. 

      ZIC_EN_POINTS_ADDED