Product Knowledge Test 2

10 Questions | By Millennium1solut | Last updated: Jun 21, 2017 | Total Attempts: 64

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Questions and Answers

1.

20,000 PC points = worth $__ in rewards and in further increments of 10,000 PC points thereafter,redeemable at participating grocery stores where President’s Choice products are sold.
2.

"I purchased 46.6 litres of Diesel at RCCS 1424 Island Highway, Campbell River, BC and I never got any points. I paid using my PC Financial MasterCard and swiped it twice. Please award my points." How many points are missing?
- A.
  
  3,262 PC Plus points
- B.
  
  1,631 PC Plus points
- C.
  
  163.1 PC Plus points
- D.
  
  326.2 PC Plus points
3.

'I purchased 63.5 litres of Propane at Extra Foods 1501 Cook St. Creston, BC and I never got any points. I paid using my Visa and swiped my PC Plus card." How many points are missing?
- A.
  
  2,223 PC Plus points
- B.
  
  222.25 PC Plus points
- C.
  
  2,222 PC Plus points
- D.
  
  222.3 PC Plus points
4.

"I am missing points for my gas purchase at Gas Bar 1705." What are the information you would need to gather?
- A.
  
  Date of purchase
- B.
  
  Number of litres purchased
- C.
  
  Type of Gas
- D.
  
  Type of card used
- E.
  
  Gas Bar Location
- F.
  
  19-digit CODE at the bottom of the receipt
5.

Rates in earning points for gas purchases can vary by location and are not subject to change at any time.
- A.
  
  True
- B.
  
  False
6.

Your limit in issuing GoodWill points is 10,000 points.
- A.
  
  True
- B.
  
  False
7.

"I purchased New Quaker Greek Yogurt worth $49.56, and the offer said I will get 1,000 PC Plus points for every $5.00. I am missing 10,000 PC Plus points" How many points you are going to adjudicate?
- A.
  
  9,000 PC Plus points
- B.
  
  10,000 PC Plus points
- C.
  
  1,000 PC Plus points
- D.
  
  Decline member
8.

"The cashier told me that I will be awarded points for joining. How come I never received any points?" What template is applicable to this concern?
- A.
  
  ZIC_EN_NO_REG_BONUS
- B.
  
  ZIC_EN_CARD_NOT_SWIPED
- C.
  
  ZIC_EN_MISSING_POINT_INFO
- D.
  
  ZIC_EN_MISSING_POINTS
9.

"I received a PC Financial MasterCard with 4 coupons. I used them all but the points are not awarded. I have made the purchase today." What is the appropriate template to use?
- A.
  
  ZIC_EN_PCMC_COUPON_POINTS
- B.
  
  ZIC_EN_MISSING_POINTS
- C.
  
  ZIC_EN_MISSING_POINT_INFO
- D.
  
  ZIC_EN_POINTS_ADDED