CDC B3m071 Volume 1. Lodging Management

49 Questions | Total Attempts: 533

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Management Quizzes & Trivia

Edit code 07


Questions and Answers
  • 1. 
    When off-base commercial lodging (CL) establishments are initially being considered for use as CL, which office does NOT visit the CL establishments?
    • A. 

      Security Forces

    • B. 

      Fire Protection

    • C. 

      Public Health

    • D. 

      Contracting

  • 2. 
    The commercial lodging (CL) authorization letter entitles duty status travelers with
    • A. 

      Government meals

    • B. 

      The government rate

    • C. 

      Discounted meals

    • D. 

      Special rates

  • 3. 
    After a lodging reservation is made, nonavailability (NA) letters, when warranted, are issued NO LATER THAN
    • A. 

      One calendar day

    • B. 

      One business day

    • C. 

      The end of the stay

    • D. 

      The end of the temporary duty (TDY)

  • 4. 
    Nonavailability (NA) letters for government lodging are NOT issued when
    • A. 

      Temporary duty (TDY) is less than 24 hours

    • B. 

      Government-controlled lodging is occupied

    • C. 

      Temporary lodging facilities are occupied

    • D. 

      Business suites are occupied

  • 5. 
    Which Epitome Property Management Systems (PMS) feature gives up-to-date status on occupancy figures, housekeeping, and incoming reservations at any given moment?
    • A. 

      History

    • B. 

      Flash Status

    • C. 

      Blocking Worksheet

    • D. 

      Guest Information Worksheet

  • 6. 
    What Epitome Property Management System (PMS) feature is best for looking at "out-of-order" rooms? 
    • A. 

      History

    • B. 

      Flash Status

    • C. 

      Blocking Worksheet

    • D. 

      Guest Information Worksheet

  • 7. 
    How often must all lodging operations perform backups of the Epitome Property Management Systems (PMS) database?
    • A. 

      Monthly

    • B. 

      Weekly

    • C. 

      Daily

    • D. 

      Hourly

  • 8. 
    Which report generated from the Epitome property database is NOT included on a Front Desk Backup report?
    • A. 

      Guest Account Balance

    • B. 

      Space Availability

    • C. 

      Blocked Rooms

    • D. 

      Night Audit

  • 9. 
    The Arrival Report generated from the Epitome Property Management Systems (PMS) database is printed every
    • A. 

      Four hours

    • B. 

      Two hours

    • C. 

      Hour

    • D. 

      Half hour

  • 10. 
    What information is NOT given out for reservations made with commercial lodging (CL) for customers traveling on orders?
    • A. 

      E-mail address of traveler

    • B. 

      Temporary Duty orders

    • C. 

      Credit card information

    • D. 

      Home address

  • 11. 
    What must a guest be informed of at the time of reservations?
    • A. 

      Room number

    • B. 

      Availability of government meals

    • C. 

      Place for commercial lodging (CL)

    • D. 

      Local cancellation or no show policy

  • 12. 
    Within how many minutes must check-in be completed for guests with reservations?
    • A. 

      3

    • B. 

      4

    • C. 

      5

    • D. 

      6

  • 13. 
    Through how many days in advance are temporary lodging facility (TLF) assigned guests without a valid credit card required to pay? 
    • A. 

      15

    • B. 

      20

    • C. 

      25

    • D. 

      30

  • 14. 
    How much is the maximum allowed amount when doing cash refunds for lodging guests?
    • A. 

      $250

    • B. 

      $500

    • C. 

      $700

    • D. 

      $1,000

  • 15. 
    When refunding a guest, who or which office makes the reimbursement when there is no petty cash fund and no cash available for refunds?
    • A. 

      Nonappropriated Fund accounting office (NAF AO)

    • B. 

      General manager

    • C. 

      Finance office

    • D. 

      Flight chief

  • 16. 
    One of the most important aspects of a shift change is accountability of
    • A. 

      The guests

    • B. 

      The change fund

    • C. 

      Work orders requests

    • D. 

      Lost and found items for the day

  • 17. 
    Front desk staff should report to duty AT LEAST how many minutes prior to the scheduled shift change?
    • A. 

      20

    • B. 

      15

    • C. 

      10

    • D. 

      5

  • 18. 
    To which office should you refer a guest requesting storage of classified material?
    • A. 

      Wing safety

    • B. 

      Anti-terrorism

    • C. 

      Command Post

    • D. 

      Bioenvironmental

  • 19. 
    After how many days does lodging consult or turn in unclaimed high value items to Security Forces?
    • A. 

      60

    • B. 

      45

    • C. 

      30

    • D. 

      15

  • 20. 
    After how many consecutive days of the "Do Not Disturb" sign being displayed on a lodging room door may management enter to ensure safety and security?
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 21. 
    Housekeeping should do deep cleaning items such as curtains and floor boards
    • A. 

      Annually

    • B. 

      Semi-annually

    • C. 

      Quarterly

    • D. 

      Monthly

  • 22. 
    Which factor is the final determination on the means to sell sundry items?
    • A. 

      Providing quality customer service

    • B. 

      Availability of lodging staff

    • C. 

      Layout of buildings

    • D. 

      Inventory selection

  • 23. 
    Who ensures lodging guests have the option of purchasing sundry items?
    • A. 

      Housekeeping manager

    • B. 

      Housekeeping staff

    • C. 

      General manager

    • D. 

      Front desk staff

  • 24. 
    When determining fair market price, which retailer would you NOT use for price comparison?
    • A. 

      Commissary

    • B. 

      Local grocery store

    • C. 

      Other lodging operations

    • D. 

      Army and Air Force Exchange Services (AAFES)

  • 25. 
    Which term is used to describe pricing an item above the market when no alternative is available?
    • A. 

      Price fixing

    • B. 

      Price gouging

    • C. 

      Fair market pricing

    • D. 

      Alternative pricing

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