3M071B Volume 1. Lodging Management

70 Questions | Total Attempts: 183

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Management Quizzes & Trivia

This is a test of UREs in your 3M071B Lodging Management book.


Questions and Answers
  • 1. 
    (001) Regarding temporary lodging facilities (TLF), how many priorities are guest divided into?
    • A. 

      1.

    • B. 

      2.

    • C. 

      3.

    • D. 

      4.

  • 2. 
    (001) All eligible guests listed as Priority 2 are assigned rooms
    • A. 

      On a space-available (Space-A)basis.

    • B. 

      To off-base commercial hotels/motels.

    • C. 

      Depending on their rank or by grade.

    • D. 

      By the lodging manager or higher headquarters.

  • 3. 
    (001) How are Priority 1 and Priority 2 room assignments to visiting Airman quarters/ visiting officer quarters/visiting quarters (VAQ/VOQ/VQ) and temporary lodging facilities (TLF) made?
    • A. 

      First-come first-served basis, regardless of rank.

    • B. 

      Lieutenant colonel(Lt Col) and above assigned first.

    • C. 

      Families are assigned first.

    • D. 

      Priority 1 is assigned first.

  • 4. 
    (001) Transient enlisted aircrew members are entitled to
    • A. 

      Private room only.

    • B. 

      Private room with a private bath only.

    • C. 

      Private room with a private or shared bath.

    • D. 

      Shared room with a private or shared bath.

  • 5. 
    (001) When you divide an aircrew into multiple buildings on base, the pick-up can't exceed how many stops?
    • A. 

      1.

    • B. 

      2.

    • C. 

      3.

    • D. 

      4.

  • 6. 
    (001) Who appoints a base program manager and provides resources required for a viable Prime Knight program?
    • A. 

      Lodging general manager.

    • B. 

      Host installation commander.

    • C. 

      Resource management flight chief.

    • D. 

      Force Support squadron commander.

  • 7. 
    (002) Temporary lodging expense (TLE) allowance is an amount of money authorized
    • A. 

      To partially offset living expenses incurred during permanent change of station (PCS) within the continental United States (CONUS).

    • B. 

      To cover all living expenses while in temporary duty status incurred outside the CONUS.

    • C. 

      By an Air Force Inn to cover only room payments incurred within the CONUS.

    • D. 

      By the lodging manager to partially offset expenses incurred outside the CONUS.

  • 8. 
    (002) Which allowance is authorized to partially reimburse a member for the added living expense incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS)?
    • A. 

      Basic allowance for housing (BAH).

    • B. 

      Temporary lodging allowance (TLA).

    • C. 

      Temporary lodging expense (TLE).

    • D. 

      Temporary lodging facility (TLF).

  • 9. 
    (003) How many square feet of net living area are standard for renovation or new construction of visiting quarters (VQ)?
    • A. 

      90.

    • B. 

      135.

    • C. 

      250.

    • D. 

      296.

  • 10. 
    (003) What is a consideration when determining the adequacy of lodging quarters?
    • A. 

      Furniture and equipment.

    • B. 

      Temporary lodging expense (TLE).

    • C. 

      Temporary lodging allowance (TLA).

    • D. 

      Proposed services charge for the type of visiting quarters (VQ).

  • 11. 
    (004) One aspect of basic housekeeping services is
    • A. 

      Replenishing supplies.

    • B. 

      Dusting and vacuuming weekly.

    • C. 

      Emptying trash containers when they get full.

    • D. 

      Cleaning and sanitizing bathrooms every other day.

  • 12. 
    (004) What should housekeepers do in addition to providing basic housekeeping service?
    • A. 

      Dress in appropriate clothes that they purchase.

    • B. 

      Learn how to sell sundry items from the front desk.

    • C. 

      Become proficient in carrying guest luggage to assigned room.

    • D. 

      Display courteous, helpful behavior toward guests and other lodging employees.

  • 13. 
    (005) The lodging general manager is responsible for maintaining a record of all quarterly inspections including
    • A. 

      Dates, facilities visited, who inspected, and problem.

    • B. 

      Dates, facilities visited, signatures, and corrective action.

    • C. 

      Dates, facilities visited, comments, and corrective action.

    • D. 

      Dates, facilities visited, comments, and general manager signature.

  • 14. 
    (005) Who is required to maintain documentations of weekly guest inspections for at least one year?
    • A. 

      General manager.

    • B. 

      Operations manager.

    • C. 

      Housekeeping staff.

    • D. 

      Installation commander.

  • 15. 
    (005) Who is required to conduct formal inspections of the common areas and at least 25 percent of the guest rooms each quarter?
    • A. 

      General manager.

    • B. 

      Operations manager.

    • C. 

      At least two members of housekeeping staff.

    • D. 

      At least two members of the lodging management staff.

  • 16. 
    (006) What modules are included in the Property Management System (PMS)?
    • A. 

      Blocking Worksheet.

    • B. 

      Query Wizard.

    • C. 

      History Module.

    • D. 

      Front Office Operations, Group Sales, Guest History, Account Receivable, Travel Agency, and Yield Management.

  • 17. 
    (006) What Epitome Property Management System (PMS) gives you a graphical look at the status of each room?
    • A. 

      Query Wizard.

    • B. 

      History Module.

    • C. 

      Blocking Worksheet.

    • D. 

      Guest Data Worksheet.

  • 18. 
    (006) Where can you find information on the number of reservations, stays, and cancellations, and no-shows for individuals and groups?
    • A. 

      Query Wizard.

    • B. 

      History Module.

    • C. 

      Blocking Worksheet.

    • D. 

      Guest Data Worksheet.

  • 19. 
    (007) What report has a composite listing of all reports required by the front desk in the event the computer system fails?
    • A. 

      Arrivals.

    • B. 

      Front desk backup.

    • C. 

      Departures.

    • D. 

      Occupancy.

  • 20. 
    (007) What report can you use to find out a guests balance in case your computers are down?
    • A. 

      Departures report.

    • B. 

      Guest folio balances report.

    • C. 

      Accounts receivables report.

    • D. 

      Guest account balance report.

  • 21. 
    (007) Why is it imperative that a backup report be generated every two hours?
    • A. 

      To see vacant rooms report.

    • B. 

      To update the housekeeping report.

    • C. 

      In case the lodging system goes down.

    • D. 

      To get the general manager's report.

  • 22. 
    (007) Why should you run the depatures report once every hour or until normal checkout time?
    • A. 

      To adjust for new arrivals.

    • B. 

      To add to front desk report.

    • C. 

      In case a guest due to check out extended.

    • D. 

      In case you need to check availability to make a manual reservation.

  • 23. 
    (007) Who sends the unaccompanied personnel housing (UPH) inventory and utilization data to Headquarters Air Force Services Agency (HQ AFSVA)?
    • A. 

      Lodging general manager.

    • B. 

      Flight commander.

    • C. 

      Squadron commander.

    • D. 

      Major command (MAJCOM).

  • 24. 
    (008) Current standards state guests with a reservation should be checked in within
    • A. 

      6 minutes.

    • B. 

      5 minutes.

    • C. 

      4 minutes.

    • D. 

      3 minutes.

  • 25. 
    (008) What is normal check- in time for lodging?
    • A. 

      After 1100 only.

    • B. 

      After 1400 only.

    • C. 

      After 1800 only.

    • D. 

      Any time rooms are available.