3M071B Volume 1. Lodging Management

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  • 1/70 Questions

    (004) What should housekeepers do in addition to providing basic housekeeping service?

    • Dress in appropriate clothes that they purchase.
    • Learn how to sell sundry items from the front desk.
    • Become proficient in carrying guest luggage to assigned room.
    • Display courteous, helpful behavior toward guests and other lodging employees.
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3M071B Volume 1. Lodging Management - Quiz
About This Quiz

This is a test of UREs in your 3M071B Lodging Management book.


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  • 2. 

    (007) What report has a composite listing of all reports required by the front desk in the event the computer system fails?

    • Arrivals.

    • Front desk backup.

    • Departures.

    • Occupancy.

    Correct Answer
    A. Front desk backup.
    Explanation
    The correct answer is "Front desk backup" because this report provides a composite listing of all reports required by the front desk in the event the computer system fails. It serves as a backup plan to ensure that the front desk can still access the necessary information and perform their duties even without the computer system.

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  • 3. 

    (014) Items sold in lodging rooms must also be available

    • In vending machines in accessible by all lodging residents.

    • At the Army and Air Force Exchange Service (AAFES) base exchange or shoppette.

    • At the lodging front desk

    • Nowhere else.

    Correct Answer
    A. At the lodging front desk
    Explanation
    The correct answer is at the lodging front desk. This means that items sold in lodging rooms must be available for purchase at the front desk of the lodging establishment. This ensures that all lodging residents have access to these items. The other options mentioned, such as vending machines and the AAFES base exchange or shoppette, are not mentioned as the required locations for availability of these items.

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  • 4. 

    (015) When setting prices on the retail items, who can lodging not undercut?

    • Base club activities.

    • Base commissary.

    • Local grocers.

    • Army and Air Force Exchange Services (AAFES).

    Correct Answer
    A. Army and Air Force Exchange Services (AAFES).
    Explanation
    Lodging cannot undercut the prices set by the Army and Air Force Exchange Services (AAFES) when setting prices on retail items. This means that lodging establishments cannot offer lower prices than what AAFES has set for the same items.

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  • 5. 

    (001) When you divide an aircrew into multiple buildings on base, the pick-up can't exceed how many stops?

    • 1.

    • 2.

    • 3.

    • 4.

    Correct Answer
    A. 2.
    Explanation
    When dividing an aircrew into multiple buildings on base, the pick-up cannot exceed two stops. This means that the crew can only be picked up from two different buildings at most.

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  • 6. 

    (007) Why is it imperative that a backup report be generated every two hours?

    • To see vacant rooms report.

    • To update the housekeeping report.

    • In case the lodging system goes down.

    • To get the general manager's report.

    Correct Answer
    A. In case the lodging system goes down.
    Explanation
    It is imperative to generate a backup report every two hours in case the lodging system goes down. This is because if the system crashes or experiences any technical issues, the backup report will serve as a safety net to ensure that no data is lost. By having regular backups, the hotel can quickly restore the system and continue operations without significant disruptions.

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  • 7. 

    (008) Current standards state guests with a reservation should be checked in within

    • 6 minutes.

    • 5 minutes.

    • 4 minutes.

    • 3 minutes.

    Correct Answer
    A. 3 minutes.
    Explanation
    The current standards state that guests with a reservation should be checked in within 3 minutes. This means that the hotel staff should efficiently complete the check-in process for guests who have made a reservation within this time frame. This ensures a smooth and timely check-in experience for guests, minimizing any waiting time or inconvenience.

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  • 8. 

    (009) What base agency do you refer guests to when they need to store weapons?

    • Air Force Office of Special Investigations (AFOSI).

    • Security forces.

    • Base Operations.

    • The command post.

    Correct Answer
    A. Security forces.
    Explanation
    When guests need to store weapons, they are referred to the base agency known as Security Forces. Security Forces is responsible for maintaining the safety and security of the base, including handling and storing weapons. They are trained in handling firearms and enforcing security protocols to ensure the proper storage and use of weapons on the base.

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  • 9. 

    (009) The housekeeping staff must maintain a log annotating all found property by

    • Having the make and serial number.

    • Having the front desk and general manager sign the property.

    • Building, date found, room, by whom, and disposition of the property.

    • Building, date found, by whom, and verified by security forces personnel.

    Correct Answer
    A. Building, date found, room, by whom, and disposition of the property.
    Explanation
    The correct answer is building, date found, room, by whom, and disposition of the property. This answer includes all the necessary information that the housekeeping staff must include in the log when annotating found property. It specifies the building and room where the property was found, the date it was found, the person who found it, and the disposition of the property (what was done with it). This information is important for record-keeping and accountability purposes.

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  • 10. 

    (010) All guest checking in will sign the guest registration form that advises them lodging is authorized to

    • Enter their room to inspect.

    • Apply 3-days charges to their credit card.

    • Apply any unpaid charges to their credit card.

    • Remove their belongings if they are late checking out.

    Correct Answer
    A. Apply any unpaid charges to their credit card.
    Explanation
    The correct answer is "apply any unpaid charges to their credit card." This means that when guests check in, they will sign a guest registration form that allows the hotel to charge any outstanding fees to their credit card. This ensures that the hotel can collect payment for any additional charges incurred during the guest's stay.

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  • 11. 

    (001) All eligible guests listed as Priority 2 are assigned rooms

    • On a space-available (Space-A)basis.

    • To off-base commercial hotels/motels.

    • Depending on their rank or by grade.

    • By the lodging manager or higher headquarters.

    Correct Answer
    A. On a space-available (Space-A)basis.
    Explanation
    The correct answer is "on a space-available (Space-A) basis." This means that eligible guests listed as Priority 2 will be assigned rooms only if there is space available. It implies that there may not always be enough rooms to accommodate all Priority 2 guests, and room assignments will be made based on availability.

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  • 12. 

    (008) Normal check- out time for lodging is

    • 1100.

    • 1200.

    • 1300.

    • 1400.

    Correct Answer
    A. 1100.
    Explanation
    The normal check-out time for lodging is 1100. This means that guests are expected to vacate their rooms by 11:00 AM. This check-out time allows the housekeeping staff to clean and prepare the room for the next guest. It is important for guests to adhere to this check-out time to avoid any inconvenience or additional charges.

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  • 13. 

    (005) Who is required to maintain documentations of weekly guest inspections for at least one year?

    • General manager.

    • Operations manager.

    • Housekeeping staff.

    • Installation commander.

    Correct Answer
    A. General manager.
    Explanation
    The general manager is required to maintain documentations of weekly guest inspections for at least one year. This responsibility falls under the purview of the general manager's role in overseeing the overall operations and management of the establishment. The general manager is responsible for ensuring that all necessary documentation is properly maintained and organized to meet regulatory requirements and to ensure the safety and satisfaction of guests.

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  • 14. 

    (001) Regarding temporary lodging facilities (TLF), how many priorities are guest divided into?

    • 1.

    • 2.

    • 3.

    • 4.

    Correct Answer
    A. 2.
  • 15. 

    (009) Where is lost and found stored?

    • In a Secure area.

    • Behind the front desk.

    • In the housekeeping office.

    • It is turned in to security forces for storage.

    Correct Answer
    A. In a Secure area.
    Explanation
    The correct answer is "In a Secure area." This means that the lost and found items are stored in a secure location, ensuring their safety and preventing unauthorized access. This is important to maintain the integrity of the lost and found process and ensure that the items can be returned to their rightful owners. Storing them in a secure area also helps in keeping track of the items and prevents any potential loss or theft.

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  • 16. 

    (010) General managers may approve cash refunds that do not exceed

    • $100.00.

    • $300.00.

    • $500.00.

    • $700.00.

    Correct Answer
    A. $500.00.
    Explanation
    General managers have the authority to approve cash refunds up to a certain amount. In this case, the correct answer is $500.00, which means that general managers can approve cash refunds that do not exceed this amount.

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  • 17. 

    (011) Before performing lodging cashier functions, what must you do first?

    • Clock in.

    • Attend role call.

    • Open your bank.

    • Attend the shift-leaders briefing.

    Correct Answer
    A. Open your bank.
    Explanation
    Before performing lodging cashier functions, the first thing you must do is open your bank. This means preparing the cash drawer with the necessary starting amount of money to conduct transactions throughout your shift. Opening your bank ensures that you have the appropriate funds available to handle customer transactions and maintain accurate accounting records.

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  • 18. 

    (001) How are Priority 1 and Priority 2 room assignments to visiting Airman quarters/ visiting officer quarters/visiting quarters (VAQ/VOQ/VQ) and temporary lodging facilities (TLF) made?

    • First-come first-served basis, regardless of rank.

    • Lieutenant colonel(Lt Col) and above assigned first.

    • Families are assigned first.

    • Priority 1 is assigned first.

    Correct Answer
    A. First-come first-served basis, regardless of rank.
    Explanation
    Room assignments to visiting Airman quarters/ visiting officer quarters/visiting quarters (VAQ/VOQ/VQ) and temporary lodging facilities (TLF) are made on a first-come first-served basis, regardless of rank. This means that whoever arrives first will be assigned a room first, regardless of their rank or any other factors. This ensures fairness and equal opportunity for all individuals seeking accommodation.

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  • 19. 

    (003) What is a consideration when determining the adequacy of lodging quarters?

    • Furniture and equipment.

    • Temporary lodging expense (TLE).

    • Temporary lodging allowance (TLA).

    • Proposed services charge for the type of visiting quarters (VQ).

    Correct Answer
    A. Furniture and equipment.
    Explanation
    When determining the adequacy of lodging quarters, one important consideration is the availability and quality of furniture and equipment. This is because having appropriate furnishings and necessary equipment can greatly enhance the comfort and convenience of the lodging experience. Without them, the lodging may not be suitable for a comfortable stay. Therefore, assessing the presence and condition of furniture and equipment is crucial in determining the adequacy of lodging quarters.

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  • 20. 

    (013) At automated lodging operations, the physical inventory count should match the

    • Item inventory listing.

    • Room stocker's balance sheets.

    • Master inventory balance sheet.

    • Previous sundry inventory count minus issues.

    Correct Answer
    A. Master inventory balance sheet.
    Explanation
    At automated lodging operations, the physical inventory count should match the master inventory balance sheet. This means that the actual count of items in stock should be the same as the recorded inventory on the master balance sheet. This ensures accuracy and helps to identify any discrepancies or errors in the inventory management system. The master inventory balance sheet serves as a reference point for tracking and managing inventory levels, making it important for the physical count to align with it.

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  • 21. 

    (015) Price Grouping is

    • An ethical technique to setting retail gas prices.

    • When two retailers conspire to raise prices and profits.

    • How prices were set when the World Trade Centers were destroyed.

    • Pricing an item above the market when no alternative retailer is available.

    Correct Answer
    A. Pricing an item above the market when no alternative retailer is available.
    Explanation
    Price grouping refers to the practice of pricing an item above the market when there are no alternative retailers available. This means that when there is a lack of competition, a retailer can charge higher prices for a product or service, taking advantage of the fact that consumers have no other options. This technique allows the retailer to maximize their profits by exploiting the limited choices available to consumers.

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  • 22. 

    (002) Temporary lodging expense (TLE) allowance is an amount of money authorized

    • To partially offset living expenses incurred during permanent change of station (PCS) within the continental United States (CONUS).

    • To cover all living expenses while in temporary duty status incurred outside the CONUS.

    • By an Air Force Inn to cover only room payments incurred within the CONUS.

    • By the lodging manager to partially offset expenses incurred outside the CONUS.

    Correct Answer
    A. To partially offset living expenses incurred during permanent change of station (PCS) within the continental United States (CONUS).
    Explanation
    The TLE allowance is given to partially offset the living expenses that are incurred during a permanent change of station (PCS) within the continental United States (CONUS). This means that when a member of the Air Force is required to move to a new location within the United States, they are given this allowance to help cover some of the costs associated with temporarily lodging in their new location. It does not cover all living expenses and is specifically for PCS within the CONUS.

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  • 23. 

    (016) Why should you make customer comment forms available to guests assigned to commercial lodging (CL)?

    • To obtain feedback on the service provided by the establishment.

    • To obtain feedback on the service provided by the front desk.

    • To obtain feedback on the services available at or near the CL.

    • Do not solicit feedback from people who are not our guests.

    Correct Answer
    A. To obtain feedback on the service provided by the establishment.
    Explanation
    Making customer comment forms available to guests assigned to commercial lodging (CL) is important in order to obtain feedback on the service provided by the establishment. This feedback can help the establishment identify areas for improvement and make necessary changes to enhance the overall customer experience. By soliciting feedback from guests, the establishment can gain valuable insights into their satisfaction levels and address any concerns or issues promptly. This can ultimately lead to improved customer satisfaction and loyalty.

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  • 24. 

    (004) One aspect of basic housekeeping services is

    • Replenishing supplies.

    • Dusting and vacuuming weekly.

    • Emptying trash containers when they get full.

    • Cleaning and sanitizing bathrooms every other day.

    Correct Answer
    A. Replenishing supplies.
    Explanation
    The correct answer is replenishing supplies. This aspect of basic housekeeping services involves restocking items such as toiletries, towels, and cleaning supplies to ensure that they are always available for use. This task is important in maintaining a clean and functional environment for the occupants of the space.

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  • 25. 

    (012) How should sundry items be issued from the storge room?

    • Issue older stock first.

    • Issue fresher stock whenever possible.

    • If an item is not selling, stop issuing popular items until the items are sold.

    • Stock is issued by the storage room manager or lodging general manager and signed for by the receiving person.

    Correct Answer
    A. Issue older stock first.
    Explanation
    The correct answer suggests that sundry items should be issued from the storage room by prioritizing older stock first. This is a common practice in inventory management known as the "first-in, first-out" (FIFO) method. By issuing older stock first, the storage room can ensure that items do not expire or become obsolete before they are used or sold. This helps to maintain the quality and value of the inventory while minimizing waste.

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  • 26. 

    (021) When editing rate plans, how many rate plans can be saved at once?

    • 4.

    • 3.

    • 2.

    • 1.

    Correct Answer
    A. 1.
    Explanation
    When editing rate plans, only one rate plan can be saved at once. This means that any changes or modifications made to a rate plan must be saved individually before moving on to the next rate plan.

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  • 27. 

    (003) How many square feet of net living area are standard for renovation or new construction of visiting quarters (VQ)?

    • 90.

    • 135.

    • 250.

    • 296.

    Correct Answer
    A. 296.
    Explanation
    The correct answer is 296. This means that for renovation or new construction of visiting quarters (VQ), the standard square footage of net living area is 296 square feet.

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  • 28. 

    (006) What modules are included in the Property Management System (PMS)?

    • Blocking Worksheet.

    • Query Wizard.

    • History Module.

    • Front Office Operations, Group Sales, Guest History, Account Receivable, Travel Agency, and Yield Management.

    Correct Answer
    A. Front Office Operations, Group Sales, Guest History, Account Receivable, Travel Agency, and Yield Management.
    Explanation
    The Property Management System (PMS) includes several modules that are essential for managing a property. These modules include Front Office Operations, which handles tasks such as check-in, check-out, and room reservations. Group Sales module helps in managing bookings for large groups or events. Guest History module keeps track of guest information and preferences. Account Receivable module handles billing and payments. Travel Agency module is used to manage bookings made through travel agencies. Lastly, Yield Management module helps in optimizing room rates and maximizing revenue.

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  • 29. 

    (009) What base agency do you refer guests to who request storage for classified material?

    • Air Force Office of Special Investigations (AFOSI).

    • Security forces.

    • Base Operations.

    • The command post.

    Correct Answer
    A. The command post.
    Explanation
    The command post is the correct answer because it is the base agency that handles requests for storage of classified material. The command post is responsible for coordinating and managing various operations on the base, including security and classified material storage. They have the necessary protocols and facilities in place to ensure the proper handling and storage of classified information.

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  • 30. 

    (013) What type of inventory consists of merchadise for resale, such as lodging sundry sales?

    • Free or donated.

    • Decentrailized.

    • Fixed assets.

    • In-Use.

    Correct Answer
    A. In-Use.
    Explanation
    The correct answer is In-Use. In-Use inventory consists of merchandise that is being used or consumed within the business, such as lodging sundry sales. This type of inventory is not intended for resale but rather for internal use or consumption.

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  • 31. 

    (010) Who will establish procedures and guidance for shift change procedures?

    • General manager.

    • Security Forces.

    • Combat support flight chief.

    • Front desk lodging manager.

    Correct Answer
    A. General manager.
    Explanation
    The general manager is responsible for overseeing all operations within an organization, including shift change procedures. They have the authority to establish procedures and provide guidance to ensure a smooth transition between shifts. This role requires a comprehensive understanding of the organization's needs and the ability to make informed decisions regarding shift change processes.

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  • 32. 

    (017) What is the space available (Space-A) policy when the lodging operations are converted in direct support of contingency operations?

    • Space-A is not authorized.

    • Space-A guests are restricted to one night stays.

    • Space-A guests are restricted to 50 square feet of space or less due to military necessity.

    • Space-A guests are restricted to one night stays, and advised that they may have to leave if a military mission needs the space.

    Correct Answer
    A. Space-A is not authorized.
    Explanation
    When the lodging operations are converted in direct support of contingency operations, Space-A (space available) is not authorized. This means that individuals or guests are not allowed to use or occupy any available space in the lodging facilities. This policy is likely implemented to prioritize and allocate resources for military personnel and operations during contingency situations.

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  • 33. 

    (016) What officials provide written reports and assessments on each commercial lodge (CL) inspected?

    • Contracting, public health, and fire protection.

    • Contracting, public health, and security forces.

    • Contracting,security forces, and fire protection.

    • Public health, security forces, and fire protection.

    Correct Answer
    A. Contracting, public health, and fire protection.
  • 34. 

    (017) What is required to make the deployed lodging locator system work?

    • A controlled in-processing processing process.

    • The strong backing of the first sergeants.

    • A laptop to operate the United States Air Force (USAF) Readiness Lodging System.

    • Coordination with the personnel support for contingency operations (PERSCO).

    Correct Answer
    A. The strong backing of the first sergeants.
  • 35. 

    (021) How often are rate packages reviewed?

    • Daily.

    • Monthly.

    • Quarterly.

    • Annually.

    Correct Answer
    A. Annually.
    Explanation
    Rate packages are reviewed annually. This means that the evaluation and assessment of rate packages occur once every year. This periodic review allows for any necessary adjustments or updates to be made to the rate packages in order to ensure they remain competitive and aligned with market conditions. It also provides an opportunity to consider any changes in the organization's goals or strategies that may impact the pricing structure. By conducting these reviews annually, the company can stay up-to-date and make informed decisions regarding their rate packages.

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  • 36. 

    (005) The lodging general manager is responsible for maintaining a record of all quarterly inspections including

    • Dates, facilities visited, who inspected, and problem.

    • Dates, facilities visited, signatures, and corrective action.

    • Dates, facilities visited, comments, and corrective action.

    • Dates, facilities visited, comments, and general manager signature.

    Correct Answer
    A. Dates, facilities visited, comments, and corrective action.
    Explanation
    The lodging general manager is responsible for maintaining a record of all quarterly inspections. This includes recording the dates of the inspections, the facilities that were visited, any comments made during the inspection, and any corrective actions that were taken as a result of the inspection. These records are important for tracking the maintenance and upkeep of the facilities and ensuring that any issues are addressed in a timely manner.

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  • 37. 

    (020) Who makes payment to the vendor to clear the accounts payable?

    • The activity manager using their government purchase card (GPC).

    • Nonappropriated fund accounting office (NAF AO).

    • Appropriated fund accounting office (APF AO).

    • Resource management flight chief (RMFC).

    Correct Answer
    A. Nonappropriated fund accounting office (NAF AO).
    Explanation
    The Nonappropriated fund accounting office (NAF AO) is responsible for making payments to the vendor to clear the accounts payable. They handle the financial transactions and accounting for nonappropriated funds, which are funds generated by activities such as morale, welfare, and recreation programs. This office ensures that the vendor receives the payment for the goods or services provided, thereby clearing the accounts payable.

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  • 38. 

    (001) Transient enlisted aircrew members are entitled to

    • Private room only.

    • Private room with a private bath only.

    • Private room with a private or shared bath.

    • Shared room with a private or shared bath.

    Correct Answer
    A. Private room with a private or shared bath.
    Explanation
    Transient enlisted aircrew members are entitled to a private room with a private or shared bath. This means that they have the option to either have a private bathroom or share a bathroom with others. This accommodation ensures that they have some level of privacy and convenience during their stay.

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  • 39. 

    (002) Which allowance is authorized to partially reimburse a member for the added living expense incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS)?

    • Basic allowance for housing (BAH).

    • Temporary lodging allowance (TLA).

    • Temporary lodging expense (TLE).

    • Temporary lodging facility (TLF).

    Correct Answer
    A. Temporary lodging allowance (TLA).
    Explanation
    The correct answer is Temporary lodging allowance (TLA). This allowance is authorized to partially reimburse a member for the added living expense incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS). This means that when a member is required to stay in temporary lodging in a location outside of the continental United States, they are eligible to receive a partial reimbursement for the additional expenses they incur.

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  • 40. 

    (006) Where can you find information on the number of reservations, stays, and cancellations, and no-shows for individuals and groups?

    • Query Wizard.

    • History Module.

    • Blocking Worksheet.

    • Guest Data Worksheet.

    Correct Answer
    A. History Module.
    Explanation
    The History Module is where you can find information on the number of reservations, stays, and cancellations, and no-shows for individuals and groups. This module keeps track of all past activities and transactions related to guests, allowing you to access data on their reservations, stays, cancellations, and no-shows. It provides a comprehensive overview of guest history and helps in analyzing patterns and trends in guest behavior.

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  • 41. 

    (016) What should you do with commercial lodging (CL) authorization letter?

    • Send the CL authorization letter to the CL before the guest arrives.

    • Send the CL authorization letter to the CL when the guest arrives at your front desk.

    • Give the CL authorization letter to the guest when they arrive at your front desk.

    • Send the CL authorization letter to the guest after they depart your base.

    Correct Answer
    A. Send the CL authorization letter to the CL before the guest arrives.
    Explanation
    The correct answer is to send the CL authorization letter to the CL before the guest arrives. This is because the CL authorization letter is meant to inform and authorize the commercial lodging establishment about the guest's stay. By sending it before the guest arrives, the CL can be prepared for the guest's arrival and ensure a smooth check-in process. Sending it after the guest departs or giving it to the guest upon arrival would not serve the purpose of informing the CL in advance.

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  • 42. 

    (005) Who is required to conduct formal inspections of the common areas and at least 25 percent of the guest rooms each quarter?

    • General manager.

    • Operations manager.

    • At least two members of housekeeping staff.

    • At least two members of the lodging management staff.

    Correct Answer
    A. At least two members of the lodging management staff.
    Explanation
    The correct answer is "At least two members of the lodging management staff." This is because the question is asking who is required to conduct formal inspections of the common areas and guest rooms. The general manager and operations manager may be part of the lodging management staff, but they are not specifically mentioned as the ones required to conduct the inspections. Therefore, the answer is the lodging management staff.

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  • 43. 

    (012) Why is protection of the inventory important?

    • Inventories represent a significant portion of assets.

    • Poor security could result in the products not being available for consumers.

    • Maintaining an accurate inventory can lead to a bonus for the stock room manager.

    • Profit from sales helps pay housekeepers, inventory losses could force employee lay offs.

    Correct Answer
    A. Inventories represent a significant portion of assets.
    Explanation
    Protecting the inventory is important because inventories represent a significant portion of assets. This means that a large amount of money is invested in the inventory, and any loss or damage to it can result in financial loss for the company. Additionally, inventories are essential for meeting consumer demand and ensuring that products are available for purchase. Poor security measures can lead to theft or damage, resulting in the products not being available for consumers. Therefore, protecting the inventory is crucial for the financial stability and success of the business.

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  • 44. 

    (018) What is a planning factor for laundry facilities?

    • Medical staff members are allowed 22 pounds of clothing per week.

    • Personnel are allowed 10 pounds of organizational clothes per week.

    • Medical staff members are allowed 22 pounds of clothing per month.

    • Personnel are allowed 10 pounds of organizational clothes per month.

    Correct Answer
    A. Personnel are allowed 10 pounds of organizational clothes per week.
    Explanation
    The correct answer is "Personnel are allowed 10 pounds of organizational clothes per week." This is because the question is asking for a planning factor for laundry facilities, and the given answer provides a specific weight allowance for organizational clothes per week. This information is important for planning the capacity and resources needed for laundry services.

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  • 45. 

    (006) What Epitome Property Management System (PMS) gives you a graphical look at the status of each room?

    • Query Wizard.

    • History Module.

    • Blocking Worksheet.

    • Guest Data Worksheet.

    Correct Answer
    A. Blocking Worksheet.
    Explanation
    The Blocking Worksheet in the Epitome Property Management System (PMS) provides a graphical representation of the status of each room. This feature allows users to easily see which rooms are occupied, vacant, or blocked for various reasons. It helps hotel staff efficiently manage room assignments and track the availability of rooms in real-time. The Blocking Worksheet is a useful tool for visualizing the room status and improving the overall guest experience.

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  • 46. 

    (007) Why should you run the depatures report once every hour or until normal checkout time?

    • To adjust for new arrivals.

    • To add to front desk report.

    • In case a guest due to check out extended.

    • In case you need to check availability to make a manual reservation.

    Correct Answer
    A. In case a guest due to check out extended.
    Explanation
    The reason why you should run the departures report once every hour or until normal checkout time is because it allows you to identify any guests who have extended their check-out time. By running the report frequently, you can ensure that you are aware of any changes in guest departures and adjust your operations accordingly. This helps in managing room availability and making necessary arrangements for the extended stay of guests.

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  • 47. 

    (017) What type of funds may not be used in support of contingency lodging operations?

    • Appropriated funds (APF).

    • Nonappropriated funds (NAF).

    • Category A APFs.

    • Category B APFs.

    Correct Answer
    A. Nonappropriated funds (NAF).
    Explanation
    Nonappropriated funds (NAF) may not be used in support of contingency lodging operations. NAF are generated by activities such as morale, welfare, and recreation programs on military installations and are typically used to support quality of life programs for service members and their families. However, contingency lodging operations are funded through appropriated funds (APF), which are allocated by Congress for specific purposes, including emergency and contingency operations. Therefore, NAF cannot be used for contingency lodging operations.

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  • 48. 

    (013) Who is responsible for establishing inventory schedules for pro-shop activity?

    • Resource management flight chief (RMFC) and the section manager.

    • Commander and RMFC.

    • Commander.

    • RMFC only.

    Correct Answer
    A. Resource management flight chief (RMFC) and the section manager.
    Explanation
    The correct answer is Resource management flight chief (RMFC) and the section manager. The RMFC and the section manager are responsible for establishing inventory schedules for pro-shop activity. This implies that they work together to determine when and how often inventory will be conducted in the pro-shop. The commander may have overall responsibility for the pro-shop, but the specific task of establishing inventory schedules falls to the RMFC and section manager.

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  • 49. 

    Who may authorized below-cost sales to move dead stock or slow moving items?

    • Stock room manager.

    • Lodging general manager.

    • Force Support squadron commander.

    • Resource management flight chief (RMFC).

    Correct Answer
    A. Force Support squadron commander.
    Explanation
    The Force Support squadron commander may authorize below-cost sales to move dead stock or slow moving items. This individual is responsible for overseeing the force support squadron, which includes managing the sales and distribution of goods. They have the authority to make decisions regarding pricing and sales strategies, including selling items below cost in order to clear out inventory. The stock room manager, lodging general manager, and resource management flight chief (RMFC) do not have the same level of authority or responsibility in this context.

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  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 13, 2011
    Quiz Created by
    Jeff_arms
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