CDC 3f171b Services Craftsman Vol.1 Lodging Management

50 Questions | Total Attempts: 646

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CDC 3f171b Services Craftsman Vol.1 Lodging Management - Quiz

7 level air force cdc


Questions and Answers
  • 1. 
    The commercial lodging (CL) authorization letter entitles duty status travelers to
    • A. 

      Special rates

    • B. 

      Discounted meals

    • C. 

      Government meals

    • D. 

      The government rates

  • 2. 
    Nonavailability (NA) certificates for government lodging are not issued when
    • A. 

      Temporary duty (TDY) is less than 24 hours

    • B. 

      Government-controlled lodging is occupied

    • C. 

      Temporary lodging facilites are occupied

    • D. 

      Business suites are occupied

  • 3. 
    What Property Management System (PMS) feature is best for looking at "out of order" rooms?
    • A. 

      Guest Information Worksheet

    • B. 

      Blocking Worksheet

    • C. 

      Flash Status

    • D. 

      History

  • 4. 
    Which Property Management System (PMS) feature is used for retaining accurate reservation and cancellation figures?
    • A. 

      Flash Status

    • B. 

      Stay Wizard

    • C. 

      History Module

    • D. 

      Blocking Worksheet

  • 5. 
    How often must all lodging operations preform backups of the Property Management System (PMS) database?
    • A. 

      Monthly

    • B. 

      Weekly

    • C. 

      Daily

    • D. 

      Hourly

  • 6. 
    Which report generated from the Property Management System database is not included on a Front Desk Backup report?
    • A. 

      Guest Account Balance

    • B. 

      Space Availability

    • C. 

      Blocked Rooms

    • D. 

      Night Audit

  • 7. 
    The Arrivals Report generated from the Property Management System (PMS) database is printed every
    • A. 

      4 hours

    • B. 

      2 hours

    • C. 

      Hour

    • D. 

      Half hour

  • 8. 
    Which report generated from the Property Management System (PMS) database is vital to the housekeeping staff?
    • A. 

      Arrivals

    • B. 

      Departure

    • C. 

      Vacant rooms

    • D. 

      Space availability 

  • 9. 
    What information is not given out for reservations made with a commercial lodging (CL) for customers traveling on orders?
    • A. 

      E-mail address of traveler

    • B. 

      Temporary duty orders

    • C. 

      Credit card information

    • D. 

      Home address

  • 10. 
    A lodging reservation is considered, guaranteed if the guest provides, 
    • A. 

      Valid credit card information

    • B. 

      Temporary duty orders

    • C. 

      Contact information

    • D. 

      An e-mail address

  • 11. 
    What must a guest be informed of at the time of reservations?
    • A. 

      Room number

    • B. 

      Availability of government meals

    • C. 

      Place for commercial lodging (CL)

    • D. 

      Local cancellation or no show policy

  • 12. 
    What document authorizes lodging to unpaid charges to a guest's credit card?
    • A. 

      Registration form

    • B. 

      Nonavailability letter

    • C. 

      Commercial lodging letter

    • D. 

      Personal property envelope

  • 13. 
    Temporary lodging facility (TLF) assigned guests without a valid credit card are required to pay how many days in advance?
    • A. 

      15 

    • B. 

      20

    • C. 

      25

    • D. 

      30

  • 14. 
    Who establishes procedures for group check-ins at Air Force Inns?
    • A. 

      Housekeeping supervisor

    • B. 

      Guest services manager

    • C. 

      Lodging manager

    • D. 

      Flight chief

  • 15. 
    Who establishes specific procedures for lodging operations during shift change?
    • A. 

      Front desk staff

    • B. 

      General manager

    • C. 

      Resource management flight chief

    • D. 

      Force Support Squadron commander

  • 16. 
    Front desk staff should report to duty at least how many minutes prior to the scheduled shift change?
    • A. 

      20

    • B. 

      15

    • C. 

      10

    • D. 

      5

  • 17. 
    A guest requesting storage of classified material should be referred to
    • A. 

      Wing Saftey

    • B. 

      Anti-terriorism

    • C. 

      Command Post

    • D. 

      Security Forces

  • 18. 
    Who establishes operating instructions (OI) for safeguarding valuables of guests staying at your installation?
    • A. 

      Housekeeping supervisor

    • B. 

      Guest service manager

    • C. 

      General manager

    • D. 

      Flight Chief

  • 19. 
    When the housekeeping department is closed, who will accept responsibility for lost and found items?
    • A. 

      Front desk staff

    • B. 

      Security Forces

    • C. 

      General manager

    • D. 

      Resource Manager

  • 20. 
    After how many days does lodging consult with or turn in unclaimed high value items to Security Forces?
    • A. 

      60

    • B. 

      45

    • C. 

      30

    • D. 

      15

  • 21. 
    Management may enter a guest's room to ensure and security safety after the "DO NOT DISTURB" sign has been displayed on a lodging room for how many consecutive days?
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 22. 
    Housekeeping should do deep cleaning items such as curtains and floor boards
    • A. 

      Annually

    • B. 

      Semi-annually

    • C. 

      Quarterly

    • D. 

      Monthly

  • 23. 
    Which factor is the final determination on the means used to sell sundry items?
    • A. 

      Providing quality customer service

    • B. 

      Availability of lodging staff

    • C. 

      Layout of buildings

    • D. 

      Inventory selection

  • 24. 
    Who ensures lodging guests have the option of purchasing sundry items?
    • A. 

      Front desk staff

    • B. 

      Housekeeping staff

    • C. 

      Housekeeping manager

    • D. 

      Lodging general manager

  • 25. 
    What is a factor to consider before increasing the amount of sundries offered to lodging guests?
    • A. 

      Size

    • B. 

      Demand

    • C. 

      Popularity

    • D. 

      Cash value

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