1.
The commercial lodging (CL) authorization letter entitles duty status travelers to
A. 
B. 
C. 
D. 
2.
Nonavailability (NA) certificates for government lodging are not issued when
A. 
Temporary duty (TDY) is less than 24 hours
B. 
Government-controlled lodging is occupied
C. 
Temporary lodging facilites are occupied
D. 
Business suites are occupied
3.
What Property Management System (PMS) feature is best for looking at "out of order" rooms?
A. 
Guest Information Worksheet
B. 
C. 
D. 
4.
Which Property Management System (PMS) feature is used for retaining accurate reservation and cancellation figures?
A. 
B. 
C. 
D. 
5.
How often must all lodging operations preform backups of the Property Management System (PMS) database?
A. 
B. 
C. 
D. 
6.
Which report generated from the Property Management System database is not included on a Front Desk Backup report?
A. 
B. 
C. 
D. 
7.
The Arrivals Report generated from the Property Management System (PMS) database is printed every
A. 
B. 
C. 
D. 
8.
Which report generated from the Property Management System (PMS) database is vital to the housekeeping staff?
A. 
B. 
C. 
D. 
9.
What information is not given out for reservations made with a commercial lodging (CL) for customers traveling on orders?
A. 
E-mail address of traveler
B. 
C. 
D. 
10.
A lodging reservation is considered, guaranteed if the guest provides,
A. 
Valid credit card information
B. 
C. 
D. 
11.
What must a guest be informed of at the time of reservations?
A. 
B. 
Availability of government meals
C. 
Place for commercial lodging (CL)
D. 
Local cancellation or no show policy
12.
What document authorizes lodging to unpaid charges to a guest's credit card?
A. 
B. 
C. 
Commercial lodging letter
D. 
Personal property envelope
13.
Temporary lodging facility (TLF) assigned guests without a valid credit card are required to pay how many days in advance?
A. 
B. 
C. 
D. 
14.
Who establishes procedures for group check-ins at Air Force Inns?
A. 
B. 
C. 
D. 
15.
Who establishes specific procedures for lodging operations during shift change?
A. 
B. 
C. 
Resource management flight chief
D. 
Force Support Squadron commander
16.
Front desk staff should report to duty at least how many minutes prior to the scheduled shift change?
A. 
B. 
C. 
D. 
17.
A guest requesting storage of classified material should be referred to
A. 
B. 
C. 
D. 
18.
Who establishes operating instructions (OI) for safeguarding valuables of guests staying at your installation?
A. 
B. 
C. 
D. 
19.
When the housekeeping department is closed, who will accept responsibility for lost and found items?
A. 
B. 
C. 
D. 
20.
After how many days does lodging consult with or turn in unclaimed high value items to Security Forces?
A. 
B. 
C. 
D. 
21.
Management may enter a guest's room to ensure and security safety after the "DO NOT DISTURB" sign has been displayed on a lodging room for how many consecutive days?
A. 
B. 
C. 
D. 
22.
Housekeeping should do deep cleaning items such as curtains and floor boards
A. 
B. 
C. 
D. 
23.
Which factor is the final determination on the means used to sell sundry items?
A. 
Providing quality customer service
B. 
Availability of lodging staff
C. 
D. 
24.
Who ensures lodging guests have the option of purchasing sundry items?
A. 
B. 
C. 
D. 
25.
What is a factor to consider before increasing the amount of sundries offered to lodging guests?
A. 
B. 
C. 
D.