CDC 3f171b Services Craftsman Vol.1 Lodging Management

A lodging reservation is considered guaranteed when the guest provides valid credit card information. This is because the credit card serves as a form of security for the hotel or lodging establishment. By providing valid credit card information, the guest is ensuring that they have a means to pay for their stay and any additional charges that may arise. This gives the hotel confidence that the reservation will be honored and that they will be able to collect payment.

Before increasing the amount of sundries offered to lodging guests, one important factor to consider is the demand. This means assessing whether there is a sufficient need or desire for these additional items among the guests. By understanding the demand, the lodging establishment can avoid unnecessary expenses and ensure that the increased amount of sundries will actually be utilized by the guests.

Front desk staff should report to duty at least 15 minutes prior to the scheduled shift change. This allows them to have enough time to prepare for their shift, receive updates or instructions from the previous staff, and ensure a smooth transition between shifts. Reporting 15 minutes early also helps to ensure that there is no gap in coverage at the front desk and that the staff is ready to assist guests as soon as their shift begins.

At the time of making a reservation, it is important to inform the guest about the local cancellation or no show policy. This policy outlines the rules and regulations regarding cancelling a reservation or not showing up for it. By informing the guest about this policy, they are made aware of any potential charges or penalties that may apply if they decide to cancel or fail to show up for their reservation. This helps manage expectations and ensures that the guest is fully informed about the terms and conditions of their reservation.

When the housekeeping department is closed, the responsibility for lost and found items falls on the front desk staff. They are usually the first point of contact for guests and are responsible for handling guest requests and inquiries. As such, they are best equipped to handle lost and found items and ensure that they are properly documented and returned to their owners. The front desk staff is trained to provide efficient customer service and handle various situations, including lost and found items, even when the housekeeping department is closed.

The commercial lodging (CL) authorization letter entitles duty status travelers to the government rates. This means that when duty status travelers present this letter at commercial lodging establishments, they are eligible for discounted rates that are specifically set by the government. This allows the travelers to save money on their accommodation expenses while on official duty.

After 30 days, lodging consults with or turns in unclaimed high-value items to Security Forces. This suggests that lodging holds onto the items for a certain period of time before taking action.

Price gouging is the term used to describe pricing an item above the market when no alternative retailer is available. This practice often occurs during times of high demand or emergencies, where sellers take advantage of the situation to increase prices significantly. It is considered unethical and in some cases, illegal, as it exploits consumers who have no other options but to pay the inflated prices.

Nonavailability (NA) certificates for government lodging are not issued when the temporary duty (TDY) is less than 24 hours because in such cases, it is expected that the individual can complete their duty within the given time frame and does not require overnight accommodation. NA certificates are typically issued when the individual requires lodging for an extended period of time and there is no government-controlled or temporary lodging facility available.

The general manager is responsible for establishing specific procedures for lodging operations during shift change. This is because the general manager oversees the overall operations and management of the lodging facility, including setting policies and procedures to ensure smooth operations during shift changes. The general manager has the authority and knowledge to establish these procedures and ensure that they are followed by the front desk staff and other personnel involved in lodging operations.

The factor that determines the means used to sell sundry items is providing quality customer service. This is because when customers receive excellent service, they are more likely to make purchases and become loyal to the business. By focusing on providing a positive experience for customers, businesses can increase sales and improve their overall success.

If the "DO NOT DISTURB" sign has been displayed on a lodging room for three consecutive days, management may enter the guest's room to ensure safety and security. This is likely because after three days of no disturbance, it may be necessary for management to check on the guest's well-being and ensure that everything is okay in the room.

Temporary lodging facility (TLF) assigned guests without a valid credit card are required to pay 15 days in advance. This means that guests who do not have a valid credit card must make their payment 15 days before their stay at the TLF. This policy is likely in place to ensure that the TLF has sufficient time to process the payment and secure the reservation for the guest.

The Blocking Worksheet feature in the Property Management System (PMS) is the best for looking at "out of order" rooms. This feature allows the hotel staff to block specific rooms from being assigned to guests temporarily. By using the Blocking Worksheet, the staff can easily identify which rooms are out of order and not available for booking. This feature helps in efficiently managing room availability and preventing any inconvenience to guests.

The Night Audit report is not included on a Front Desk Backup report because it is a separate report that is typically generated at the end of the day to summarize the day's financial transactions and ensure accuracy in the property's accounts. The Front Desk Backup report, on the other hand, is a comprehensive report that includes information such as guest account balances, space availability, and blocked rooms, but does not include the Night Audit report.

The correct answer is the nonappropriated fund accounting office (NAF AO). This office is responsible for ensuring that all base-level bills for lodging operations are paid. They handle the financial management of nonappropriated funds, which are funds generated by activities such as morale, welfare, and recreation programs. The NAF AO is in charge of budgeting, accounting, and financial reporting for these funds, making them the appropriate entity to handle the payment of bills for lodging operations.

In a deployed environment, it is important for senior officials to have their quarters located near the command post. This is because the command post is the central hub where important decisions and operations are coordinated. By having their quarters nearby, senior officials can have quick and easy access to the command post, allowing them to stay informed and be readily available for any urgent matters or emergencies that may arise. This proximity helps to ensure efficient communication and decision-making in critical situations.

A guest requesting storage of classified material should be referred to the Command Post. The Command Post is responsible for coordinating and managing security operations, including the storage and handling of classified materials. They have the necessary protocols and facilities in place to ensure the proper handling and protection of sensitive information. Referring the guest to the Command Post ensures that the classified material will be stored securely and in accordance with established procedures.

The report generated from the Property Management System (PMS) database that is vital to the housekeeping staff is the "Departure" report. This report provides information about the guests who are checking out of the hotel, allowing the housekeeping staff to prioritize and efficiently clean the vacated rooms. It helps them plan their workload and ensure that the rooms are cleaned and prepared for the next guest's arrival in a timely manner.

The History Module feature in a Property Management System (PMS) is used for retaining accurate reservation and cancellation figures. This feature allows the system to keep a record of all past reservations and cancellations, providing a historical log of these activities. By using the History Module, property managers can easily access and review this information, ensuring accurate tracking and reporting of reservation and cancellation figures.

An e-mail confirmation is not required to substantiate a payment order. While a receiving report, vendor invoice, and contract are all important documents that provide evidence and support for a payment order, an e-mail confirmation alone is not sufficient. E-mail confirmations may serve as a communication tool and provide some level of documentation, but they do not typically contain the necessary details and information required to substantiate a payment order. Therefore, an e-mail confirmation is not considered a required document for this purpose.

Other lodging operations would not be used for price comparison when determining fair market price because they are not retailers of grocery or household items. They are establishments that provide lodging services such as hotels, motels, or bed and breakfasts. Therefore, their prices are not directly comparable to the prices of the other options listed, which are all retailers of goods.

The registration form is the document that authorizes lodging to unpaid charges to a guest's credit card. This form typically includes the guest's credit card information and provides consent for the hotel to charge any additional expenses incurred during their stay. By signing the registration form, the guest gives permission for the hotel to charge their credit card for any outstanding charges, such as room service, mini-bar purchases, or damages.

Credit card information is not given out for reservations made with a commercial lodging (CL) for customers traveling on orders. This implies that the commercial lodging does not require or disclose the credit card information of customers who are traveling on orders.

The lodging operation uses a square footage per person of 50 to plan for all contingency operations. This means that they allocate 50 square feet of space for each individual in their contingency plans. This allows for enough room for each person to move and operate comfortably during emergency situations or unexpected events.

Deep cleaning items such as curtains and floor boards should be done semi-annually. This means that these tasks should be performed twice a year. Doing deep cleaning on a semi-annual basis ensures that these areas are thoroughly cleaned and maintained. It strikes a balance between regular cleaning and preventing excessive dirt and dust buildup. Performing these tasks semi-annually helps to keep the house clean and hygienic without requiring them to be done too frequently.

The rate request change package includes two years of the base lodging fund (BLF) consolidated files. These files are included to provide a comprehensive overview of the BLF and its financial data for the past two years. Including two years' worth of data allows for a more accurate analysis and evaluation of the rate request change being made.

The Air Force Services Activity/Lodging Branch (AFSVA/SVOL) is responsible for reviewing all capital requirements for compliance with lodging standards. This agency specifically focuses on ensuring that lodging facilities meet the necessary standards set by the Air Force. They play a crucial role in maintaining the quality and compliance of lodging facilities within the Air Force.

The general manager is responsible for establishing operating instructions (OI) for safeguarding valuables of guests staying at the installation. As the highest-ranking individual in the establishment, the general manager has the authority and oversight to create policies and procedures that ensure the safety and security of guests' valuables. This includes implementing measures such as safekeeping protocols, training staff on proper handling of valuables, and establishing guidelines for guest interactions regarding their belongings. The general manager's role encompasses overall management and decision-making, making them the appropriate person to establish OI in this context.

The site commander is responsible for determining whether officers and enlisted females can be billeted in the same shelter during contingency operations. This decision is important for maintaining order and ensuring the safety and comfort of all personnel. The site commander has the authority to assess the specific circumstances and make the appropriate arrangements based on the available resources and operational requirements.

The correct answer is Nonappropriated fund accounting office (NAF AO). This is because the NAF AO is responsible for preparing financial statements for lodging operations. They handle the accounting and financial management of nonappropriated funds, which are funds generated by activities such as lodging operations. The NAF AO ensures that accurate and comprehensive financial statements are prepared to provide a clear picture of the financial performance of the lodging operations.

The balance sheet is a basic element of a financial statement that lists items such as inventory values. It provides a snapshot of a company's financial position at a specific point in time, showing its assets, liabilities, and shareholders' equity. Inventory is considered an asset and is included in the balance sheet under the current assets section. Therefore, the balance sheet is the correct answer as it specifically includes inventory values.

All lodging operations must perform backups of the Property Management System (PMS) database on a daily basis to ensure the safety and security of the data. Daily backups help in minimizing the risk of data loss and allow for the retrieval of information in case of any system failures or emergencies. By performing backups daily, lodging operations can maintain the integrity of their data and ensure smooth operations without any major disruptions.

The Nonappropriated fund accounting office (NAF AO) provides the format for the income and expense (I&E) budget to facilitate budget completion. They are responsible for managing the financial resources of nonappropriated funds, which are generated by activities such as morale, welfare, and recreation programs. As the NAF AO is specifically tasked with overseeing the accounting and financial aspects of these funds, it makes sense that they would be responsible for providing the format for the I&E budget.

The lodging manager is responsible for establishing procedures for group check-ins at Air Force Inns. As the manager of the lodging facility, they are in charge of overseeing all aspects of the operation, including guest services and housekeeping. They have the authority to create and implement check-in procedures that ensure a smooth and efficient process for group arrivals. The lodging manager is the most appropriate person to establish these procedures as they have the necessary knowledge and experience to make informed decisions regarding the operations of the facility.

The Arrivals Report generated from the Property Management System (PMS) database is printed every hour. This means that the report is generated and printed once every hour, providing an up-to-date overview of the arrivals at the property. This frequency allows for timely information on guest arrivals, enabling the staff to efficiently manage check-ins and ensure a smooth guest experience.

Long-term TDY personnel receive the highest consideration for on-base lodging over short term TDY personnel during emergency conditions. This is because long-term TDY personnel typically have a longer duration of stay and require more stable and consistent accommodations. In emergency situations, it is important to prioritize those who will be staying for an extended period of time to ensure their comfort and well-being.

Lodging management assistance visits (LMAVs) are conducted every 2 years. This means that the visits occur biennially, or once every two years. Conducting these visits on a regular basis allows for the assessment and monitoring of lodging management practices, ensuring that standards are being met and any issues or areas for improvement can be identified and addressed in a timely manner. By conducting LMAVs every 2 years, the lodging management can maintain a consistent level of quality and ensure that their operations are running smoothly.

Activities using point of sales (POS) systems must forward receiving documents to the nonappropriated fund accounting office (NAF AO) within 2 workdays after the receiving date. This means that the documents must be sent to the NAF AO within 2 days of the date the items were received. This ensures timely and accurate accounting of the transactions made through the POS systems.

To pass a lodging inspection, the lodging operation must score at least 80 percent. This means that the operation must meet or exceed 80 percent of the criteria or standards set for the inspection. Scoring below 80 percent would indicate that the operation did not meet the required standards and would not pass the inspection.

The housekeeping supervisor is required to inspect 5% of the rooms on a weekly basis. This means that out of all the rooms in the building, only a small portion needs to be inspected by the supervisor. This could be due to various reasons such as time constraints or the level of trust in the housekeeping staff's performance. By inspecting a small percentage of the rooms, the supervisor can still ensure that the quality of cleanliness and maintenance is being upheld throughout the building.

The lodging general manager ensures that lodging guests have the option of purchasing sundry items. This role is responsible for overseeing all aspects of the lodging operation, including the availability of amenities and services for guests. They have the authority to make decisions regarding the offerings and ensure that guests have a variety of sundry items to choose from during their stay.

Furnishings Management works closely with APF appliance requirements to ensure that there is enough time to deliver items for the beneficial occupancy dates of lodging facility renovations. This office is responsible for managing and overseeing the procurement and installation of furniture and other furnishings for these renovations. By coordinating with Furnishings Management, the necessary items can be ordered and delivered in a timely manner, ensuring that the lodging facility is ready for use by the desired occupancy dates.

During a contingency, management must coordinate with the site commander before planning any lodging assignments. The site commander is responsible for overseeing the operations and logistics of the site, including accommodations. Therefore, it is crucial for management to consult and coordinate with the site commander to ensure that lodging assignments are planned effectively and in accordance with the site's requirements and capabilities.

The installation commander or designee inspects a sampling of all types of lodging facilities on an annual basis. This means that once a year, a representative from the installation or someone appointed by them will conduct inspections of a selection of the different types of lodging facilities available. This regular inspection ensures that the lodging facilities are maintained to the required standards and any necessary improvements or repairs can be identified and addressed in a timely manner.

The housekeeping supervisor is responsible for maintaining a record of lodging housekeeping inspections. This role involves overseeing the cleanliness and maintenance of the lodging facilities, conducting regular inspections, and keeping track of the inspection results. By maintaining a record, the housekeeping supervisor ensures that any issues or deficiencies are addressed promptly and that the lodging facilities meet the required standards of cleanliness and hygiene. The general manager, unit commander, and flight chief may have other responsibilities within the organization but are not specifically responsible for lodging housekeeping inspections.

The correct answer is the nonappropriated fund (NAF) cash flow budget. Lodging rates are not determined based on the NAF cash flow budget. The NAF cash flow budget is a financial plan that outlines the expected inflows and outflows of cash for a specific period. It focuses on the timing of cash flows rather than the overall income and expenses or the budgeted NAF I&E for the next two years. The lodging rates are more likely to be influenced by actual NAF income and expenses, as well as the budgeted NAF I&E for the next two years, and the two-year NAF capital requirements budget.

Lodging managers are responsible for preparing the nonappropriated fund (NAF) income and expense (I&E) budget for lodging operations. As managers of the lodging facility, they have a deep understanding of the day-to-day operations, revenue streams, and expenses associated with running the facility. They are in the best position to accurately forecast and budget for the income and expenses of the lodging operations. Budget analysts, resource advisors, and resource managers may play a role in reviewing and approving the budget, but the lodging managers are the ones primarily responsible for its preparation.

The Deputy Assistant Secretary of the Air Force for Cost and Economics (SAF/FMC) is the final approval authority for rate package requests. This means that they have the ultimate decision-making power when it comes to approving or denying rate package requests. They are responsible for considering factors such as cost and economic implications before making a final determination.

The correct answer is Air Force Services Activity/Services Directorate Operations Division (AFSVA/SVOL). This division is responsible for receiving and reviewing project preparation packages (PPP) submitted by contractors. They evaluate the PPPs and make decisions regarding the project's approval, funding, and implementation. The AFSVA/SVOL plays a crucial role in ensuring that projects meet the necessary requirements and align with the goals and objectives of the United States Air Force.