CDC 3f171b Services Craftsman Vol.1 Lodging Management
7 level air force cdc
- 1.The commercial lodging (CL) authorization letter entitles duty status travelers to
- A.
Special rates
- B.
Discounted meals
- C.
Government meals
- D.
The government rates
- 2.Nonavailability (NA) certificates for government lodging are not issued when
- A.
Temporary duty (TDY) is less than 24 hours
- B.
Government-controlled lodging is occupied
- C.
Temporary lodging facilites are occupied
- D.
Business suites are occupied
- 3.What Property Management System (PMS) feature is best for looking at "out of order" rooms?
- A.
Guest Information Worksheet
- B.
Blocking Worksheet
- C.
Flash Status
- D.
History
- 4.Which Property Management System (PMS) feature is used for retaining accurate reservation and cancellation figures?
- A.
Flash Status
- B.
Stay Wizard
- C.
History Module
- D.
Blocking Worksheet
- 5.How often must all lodging operations preform backups of the Property Management System (PMS) database?
- A.
Monthly
- B.
Weekly
- C.
Daily
- D.
Hourly
- 6.Which report generated from the Property Management System database is not included on a Front Desk Backup report?
- A.
Guest Account Balance
- B.
Space Availability
- C.
Blocked Rooms
- D.
Night Audit
- 7.The Arrivals Report generated from the Property Management System (PMS) database is printed every
- A.
4 hours
- B.
2 hours
- C.
Hour
- D.
Half hour
- 8.Which report generated from the Property Management System (PMS) database is vital to the housekeeping staff?
- A.
Arrivals
- B.
Departure
- C.
Vacant rooms
- D.
Space availability
- 9.What information is not given out for reservations made with a commercial lodging (CL) for customers traveling on orders?
- A.
E-mail address of traveler
- B.
Temporary duty orders
- C.
Credit card information
- D.
Home address
- 10.A lodging reservation is considered, guaranteed if the guest provides,
- A.
Valid credit card information
- B.
Temporary duty orders
- C.
Contact information
- D.
An e-mail address
- 11.What must a guest be informed of at the time of reservations?
- A.
Room number
- B.
Availability of government meals
- C.
Place for commercial lodging (CL)
- D.
Local cancellation or no show policy
- 12.What document authorizes lodging to unpaid charges to a guest's credit card?
- A.
Registration form
- B.
Nonavailability letter
- C.
Commercial lodging letter
- D.
Personal property envelope
- 13.Temporary lodging facility (TLF) assigned guests without a valid credit card are required to pay how many days in advance?
- A.
15
- B.
20
- C.
25
- D.
30
- 14.Who establishes procedures for group check-ins at Air Force Inns?
- A.
Housekeeping supervisor
- B.
Guest services manager
- C.
Lodging manager
- D.
Flight chief
- 15.Who establishes specific procedures for lodging operations during shift change?
- A.
Front desk staff
- B.
General manager
- C.
Resource management flight chief
- D.
Force Support Squadron commander
- 16.Front desk staff should report to duty at least how many minutes prior to the scheduled shift change?
- A.
20
- B.
15
- C.
10
- D.
5
- 17.A guest requesting storage of classified material should be referred to
- A.
Wing Saftey
- B.
Anti-terriorism
- C.
Command Post
- D.
Security Forces
- 18.Who establishes operating instructions (OI) for safeguarding valuables of guests staying at your installation?
- A.
Housekeeping supervisor
- B.
Guest service manager
- C.
General manager
- D.
Flight Chief
- 19.When the housekeeping department is closed, who will accept responsibility for lost and found items?
- A.
Front desk staff
- B.
Security Forces
- C.
General manager
- D.
Resource Manager
- 20.After how many days does lodging consult with or turn in unclaimed high value items to Security Forces?
- A.
60
- B.
45
- C.
30
- D.
15
- 21.Management may enter a guest's room to ensure and security safety after the "DO NOT DISTURB" sign has been displayed on a lodging room for how many consecutive days?
- A.
2
- B.
3
- C.
4
- D.
5
- 22.Housekeeping should do deep cleaning items such as curtains and floor boards
- A.
Annually
- B.
Semi-annually
- C.
Quarterly
- D.
Monthly
- 23.Which factor is the final determination on the means used to sell sundry items?
- A.
Providing quality customer service
- B.
Availability of lodging staff
- C.
Layout of buildings
- D.
Inventory selection
- 24.Who ensures lodging guests have the option of purchasing sundry items?
- A.
Front desk staff
- B.
Housekeeping staff
- C.
Housekeeping manager
- D.
Lodging general manager
- 25.What is a factor to consider before increasing the amount of sundries offered to lodging guests?
- A.
Size
- B.
Demand
- C.
Popularity
- D.
Cash value
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