Motivating And Satisfying Employees Quiz!

10 Questions | Total Attempts: 63

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Motivating And Satisfying Employees Quiz!

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Questions and Answers
  • 1. 
    A motive is something that causes a person to act, and motivation is:
    • A. 

      An employee’s feelings about his or her job and superiors and about the firm itself

    • B. 

      The application of scientific principles to management of work and workers

    • C. 

      The individual internal process that energizes, directs, and sustains behavior

    • D. 

      None of the above

  • 2. 
    Morale is an employee’s attitude or feelings about the job, about superiors, and about the firm itself. 
    • A. 

      True

    • B. 

      False

  • 3. 
    Maslow's Hierarchy of Needs includes:
    • A. 

      Psychological needs

    • B. 

      Safety needs

    • C. 

      Hygiene needs

    • D. 

      Social needs

    • E. 

      Esteem needs

    • F. 

      Self-actualization needs

    • G. 

      All of the above

  • 4. 
    Theory X assumes that employees dislike work and will function effectively only in a highly controlled work environment. Theory Y assumes that employees:
    • A. 

      Dislike work, so managers must coerce, control, and frequently threaten employees to achieve organizational goals

    • B. 

      Must be led because they have little ambition and will not seek responsibility; they are concerned mainly about security

    • C. 

      Accept responsibility and work toward organizational goals, and by doing so they also achieve personal rewards

    • D. 

      All of the above

    • E. 

      None of the above

  • 5. 
    The equity theory of motivation is based on the premise that motivation depends on how much we want something and on how likely we think we are to get it.
    • A. 

      True

    • B. 

      False

  • 6. 
    Goal-setting theory suggests that employees are motivated to achieve goals that they and their managers establish together. The goals should be:
    • A. 

      Very vague

    • B. 

      Very specific

    • C. 

      Very easy

    • D. 

      Moderately difficult

    • E. 

      Ones that the employee will be committed to achieve

    • F. 

      All of the above

  • 7. 
    Management by objectives (MBO) is a motivation technique in which managers and employees collaborate in setting goals. The technique consists of several steps, and the fifth and final step is:
    • A. 

      Setting up an MBO program and securing the acceptance of top management

    • B. 

      Establishing preliminary goals

    • C. 

      Deciding what resources the employee will need to accomplish his or her goals

    • D. 

      Meeting periodically to review the employee’s progress

    • E. 

      None of the above

  • 8. 
    Flextime refers to a break in the seventh hour of work, when workers all stand up and flex their muscles.
    • A. 

      True

    • B. 

      False

  • 9. 
    In a business organization, a team is two or more workers operating as a coordinated unit to accomplish a specific task or goal. Types of teams found in the workplace include:
    • A. 

      A Teams

    • B. 

      Problem-solving teams

    • C. 

      Self-managed work teams

    • D. 

      Dream teams

    • E. 

      Cross-functional teams

    • F. 

      Virtual teams

  • 10. 
    As a team matures, it passes through five stages of development, including:
    • A. 

      Dorming, forming, storming, and performing

    • B. 

      Forming, storming, norming, performing, and adjourning

    • C. 

      Forming, storming, norming, performing, and good morning

    • D. 

      None of the above