Motivating And Satisfying Employees Quiz!

1. Morale is an employee's attitude or feelings about the job, about superiors, and about the firm itself.

True

False

"Morale is an employee’s attitude or feelings about the job, about superiors, and about the firm itself. To achieve organizational goals effectively, employees need more than the right raw materials, adequate facilities, and efficient equipment. High morale results mainly from the satisfaction of needs on the job or as a result of the job"

Explanation

"Morale is an employee’s attitude or feelings about the job, about superiors, and about the firm itself. To achieve organizational goals effectively, employees need more than the right raw materials, adequate facilities, and efficient equipment. High morale results mainly from the satisfaction of needs on the job or as a result of the job"

2. A motive is something that causes a person to act, and motivation is:

An employee’s feelings about his or her job and superiors and about the firm itself

The application of scientific principles to management of work and workers

The individual internal process that energizes, directs, and sustains behavior

None of the above

"We define motivation as the individual internal process that energizes, directs, and sustains behavior. It is the personal “force” that causes you or me to act in a particular way"

Explanation

"We define motivation as the individual internal process that energizes, directs, and sustains behavior. It is the personal “force” that causes you or me to act in a particular way"

3. As a team matures, it passes through five stages of development, including:

Dorming, forming, storming, and performing

Forming, storming, norming, performing, and adjourning

Forming, storming, norming, performing, and good morning

None of the above

"As a team matures, it passes through five stages of development, as shown in Figure 10.7" (Pride, Hughes, & Kapoor, 2014). These include forming, storming, norming, performing, and adjourning.

Explanation

"As a team matures, it passes through five stages of development, as shown in Figure 10.7" (Pride, Hughes, & Kapoor, 2014). These include forming, storming, norming, performing, and adjourning.

4. Theory X assumes that employees dislike work and will function effectively only in a highly controlled work environment. Theory Y assumes that employees:

Dislike work, so managers must coerce, control, and frequently threaten employees to achieve organizational goals

Must be led because they have little ambition and will not seek responsibility; they are concerned mainly about security

Accept responsibility and work toward organizational goals, and by doing so they also achieve personal rewards

All of the above

None of the above

"Theory Y is a concept of employee motivation generally consistent with the ideas of the human relations movement. Theory Y assumes that employees accept responsibility and work toward organizational goals, and by doing so they also achieve personal rewards"

Explanation

"Theory Y is a concept of employee motivation generally consistent with the ideas of the human relations movement. Theory Y assumes that employees accept responsibility and work toward organizational goals, and by doing so they also achieve personal rewards"

5. Flextime refers to a break in the seventh hour of work, when workers all stand up and flex their muscles.

True

False

"Flextime is a system in which employees set their own work hours within certain limits determined by employers"

Explanation

"Flextime is a system in which employees set their own work hours within certain limits determined by employers"

6. The equity theory of motivation is based on the premise that motivation depends on how much we want something and on how likely we think we are to get it.

True

False

"The equity theory of motivation is based on the premise that people are motivated to obtain and preserve equitable treatment for themselves"

Explanation

"The equity theory of motivation is based on the premise that people are motivated to obtain and preserve equitable treatment for themselves"

7. Maslow's Hierarchy of Needs includes:

Psychological needs

Safety needs

Hygiene needs

Social needs

Esteem needs

Self-actualization needs

All of the above

"A need is a personal requirement. Maslow assumed that humans are “wanting” beings who seek to fulfill a variety of needs. He observed that these needs can be arranged according to their importance in a sequence now known as Maslow’s hierarchy of needs"

Explanation

"A need is a personal requirement. Maslow assumed that humans are “wanting” beings who seek to fulfill a variety of needs. He observed that these needs can be arranged according to their importance in a sequence now known as Maslow’s hierarchy of needs"

Submit

8. In a business organization, a team is two or more workers operating as a coordinated unit to accomplish a specific task or goal. Types of teams found in the workplace include:

A Teams

Problem-solving teams

Self-managed work teams

Dream teams

Cross-functional teams

Virtual teams

"There are several types of teams within businesses that function in specific ways to achieve different purposes, including problem-solving teams, self-managed teams, cross-functional teams, and virtual teams"

Explanation

"There are several types of teams within businesses that function in specific ways to achieve different purposes, including problem-solving teams, self-managed teams, cross-functional teams, and virtual teams"

Submit

9. Goal-setting theory suggests that employees are motivated to achieve goals that they and their managers establish together. The goals should be:

Very vague

Very specific

Very easy

Moderately difficult

Ones that the employee will be committed to achieve

All of the above

"Goal-setting theory suggests that employees are motivated to achieve goals that they and their managers establish together. The goal should be very specific, moderately difficult, and one that the employee will be committed to achieving"

Explanation

"Goal-setting theory suggests that employees are motivated to achieve goals that they and their managers establish together. The goal should be very specific, moderately difficult, and one that the employee will be committed to achieving"

Submit

10. Management by objectives (MBO) is a motivation technique in which managers and employees collaborate in setting goals. The technique consists of several steps, and the fifth and final step is:

Setting up an MBO program and securing the acceptance of top management

Establishing preliminary goals

Deciding what resources the employee will need to accomplish his or her goals

Meeting periodically to review the employee’s progress

None of the above

"The fifth step in the MBO process is evaluation. At the end of the designated time period, the manager and each employee meet again to determine which of the individual’s goals were met and which were not met, and why"

Explanation

"The fifth step in the MBO process is evaluation. At the end of the designated time period, the manager and each employee meet again to determine which of the individual’s goals were met and which were not met, and why"