Motivating And Satisfying Employees Quiz!
(205).jpg "Motivating And Satisfying Employees Quiz!")
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- 1.A motive is something that causes a person to act, and motivation is:
- A.
An employee’s feelings about his or her job and superiors and about the firm itself
- B.
The application of scientific principles to management of work and workers
- C.
The individual internal process that energizes, directs, and sustains behavior
- D.
None of the above
- 2.Morale is an employee’s attitude or feelings about the job, about superiors, and about the firm itself.
- A.
True
- B.
False
- 3.Maslow's Hierarchy of Needs includes:
- A.
Psychological needs
- B.
Safety needs
- C.
Hygiene needs
- D.
Social needs
- E.
Esteem needs
- F.
Self-actualization needs
- G.
All of the above
- 4.Theory X assumes that employees dislike work and will function effectively only in a highly controlled work environment. Theory Y assumes that employees:
- A.
Dislike work, so managers must coerce, control, and frequently threaten employees to achieve organizational goals
- B.
Must be led because they have little ambition and will not seek responsibility; they are concerned mainly about security
- C.
Accept responsibility and work toward organizational goals, and by doing so they also achieve personal rewards
- D.
All of the above
- E.
None of the above
- 5.The equity theory of motivation is based on the premise that motivation depends on how much we want something and on how likely we think we are to get it.
- A.
True
- B.
False
- 6.Goal-setting theory suggests that employees are motivated to achieve goals that they and their managers establish together. The goals should be:
- A.
Very vague
- B.
Very specific
- C.
Very easy
- D.
Moderately difficult
- E.
Ones that the employee will be committed to achieve
- F.
All of the above
- 7.Management by objectives (MBO) is a motivation technique in which managers and employees collaborate in setting goals. The technique consists of several steps, and the fifth and final step is:
- A.
Setting up an MBO program and securing the acceptance of top management
- B.
Establishing preliminary goals
- C.
Deciding what resources the employee will need to accomplish his or her goals
- D.
Meeting periodically to review the employee’s progress
- E.
None of the above
- 8.Flextime refers to a break in the seventh hour of work, when workers all stand up and flex their muscles.
- A.
True
- B.
False
- 9.In a business organization, a team is two or more workers operating as a coordinated unit to accomplish a specific task or goal. Types of teams found in the workplace include:
- A.
A Teams
- B.
Problem-solving teams
- C.
Self-managed work teams
- D.
Dream teams
- E.
Cross-functional teams
- F.
Virtual teams
- 10.As a team matures, it passes through five stages of development, including:
- A.
Dorming, forming, storming, and performing
- B.
Forming, storming, norming, performing, and adjourning
- C.
Forming, storming, norming, performing, and good morning
- D.
None of the above
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