Patient care Mod 2 Week 1 Quiz

Knocking before entering is the most appropriate action to maintain patient privacy. This ensures that the patient has the opportunity to prepare themselves and maintain their privacy before someone enters the room. It also shows respect for the patient's personal space and allows them to feel more comfortable during their examination or consultation.

The correct answer is "stored in a locked and secure cabinet and check when leaving the office." This action is necessary for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics because it ensures the security and accountability of these drugs. Storing them in a locked and secure cabinet prevents unauthorized access and reduces the risk of theft or misuse. Checking the drugs when leaving the office helps to maintain accurate records and prevent any discrepancies in inventory.

Accessibility refers to the act of making facilities and equipment available to all users. It ensures that people with disabilities or limitations can access and use these resources without any barriers or discrimination. By providing accessibility, organizations promote inclusivity and equal opportunities for everyone, regardless of their abilities or circumstances. This term best describes the action of making facilities and equipment accessible to all users.

Using common terms is the appropriate telephone courtesy to use while on the phone with a patient. This ensures effective communication and understanding between the healthcare provider and the patient. Jargon and slang may confuse or alienate the patient, while using the caller's name is a respectful gesture that enhances the personal connection. However, it is important to prioritize clarity and simplicity in the language used to ensure the patient comprehends the information being conveyed.

The medical assistant needs to obtain all of the above information on a new patient contacting the office. This includes the patient's name, name of the referral source, and a daytime telephone number. Gathering all of this information is important for establishing the patient's identity, understanding how they found the office, and having a way to contact them for further communication or appointments.

All of the above scheduling records should be kept for legal purposes because they provide a comprehensive and accurate documentation of appointments and schedules. Appointment books, hard copy day sheets, and computerized schedules all serve as evidence of appointments made, services provided, and any changes or cancellations. These records can be crucial in legal disputes, insurance claims, or audits to verify the accuracy of scheduling and the services rendered. Keeping all these records ensures that there is a complete and reliable record of all scheduling activities for legal and administrative purposes.

Colors that are calming and soothing, such as greens and blues, are good in areas that require quiet and extended concentration. These colors have been shown to promote a sense of relaxation and focus, making them ideal for spaces where concentration and productivity are important.

The administrative medical assistant is responsible for setting the social climate for the interchange between the patient and physician and the rest of the staff. They handle various administrative tasks such as scheduling appointments, managing patient records, and coordinating communication between patients and healthcare providers. Their role involves creating a welcoming and organized environment for both patients and staff, ensuring smooth interactions and efficient workflow.

The technique that may help with communication to non-English speaking patients is asking the person whether clarification is needed. This approach allows the medical assistant to gauge the patient's understanding and address any confusion or miscommunication that may arise. It shows respect and consideration for the patient's needs and ensures effective communication in a healthcare setting.

Screening incoming calls and asking the caller some questions is important to ensure that the caller is directed to the person who can provide the most assistance. By gathering information from the caller, you can determine their needs and direct them to the appropriate individual or department. This helps to streamline communication and ensures that the caller's concerns are addressed by the most qualified person, improving efficiency and customer satisfaction.

The guideline of "empty cabinet surfaces" is not related to room readiness because it does not pertain to the overall condition or functionality of the room. The other options, such as comfortable temperature, pleasant illumination, and a well-organized and spotless environment, are all factors that contribute to the readiness and usability of a room. However, having empty cabinet surfaces or not does not impact the readiness of a room.

The reception area in a medical facility is described as making patients feel welcome. This suggests that the area is designed and organized in a way that creates a positive and inviting atmosphere for patients. It may include comfortable seating, friendly staff, and a welcoming ambiance. The presence of fresh flowers daily and dim lighting are not mentioned in the description, so they are not the best ways to describe the reception area in a medical facility.

Administrative medical assistants staffing the reception desk would be responsible for greeting patients, scheduling appointments, and answering general questions about the practice. This includes welcoming patients, checking them in, and providing any necessary information or assistance they may need. Additionally, they are responsible for managing the appointment schedule, ensuring that it is organized and efficient. They also handle general inquiries from patients, providing them with information about the practice, services offered, and any other relevant information they may need. Therefore, the correct answer is a, b, and c.

Double booking is a scheduling system that plans for two or more patients to be given a particular appointment time. This means that multiple patients are scheduled for the same time slot, which can be useful in certain situations where it is anticipated that some patients may not show up or finish their appointments early. It allows for better utilization of resources and can help to minimize gaps in the schedule.

Cancellation or no-show of appointments should always be documented in the patient's medical record. This is important for several reasons. Firstly, it helps to maintain an accurate record of the patient's attendance and compliance with their scheduled appointments. It also serves as a reference for future appointments and scheduling, ensuring that the patient's needs are met effectively. Additionally, documenting cancellations or no-shows can be crucial for billing and reimbursement purposes, as it provides evidence of missed appointments that may incur charges or affect the healthcare provider's revenue.

It is acceptable to place a patient on hold when you have their name and the reason for their call. This is because having this information allows the healthcare professional to prioritize and handle the call appropriately. By knowing the patient's name and reason for calling, the healthcare professional can determine if the call needs immediate attention or if it can be put on hold temporarily. This ensures that the patient's needs are met efficiently and effectively.

The Americans with Disabilities Act (ADA) was passed by the United States Congress in 1990. This act is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including employment, transportation, and public accommodations. It was enacted to ensure equal opportunities and access for people with disabilities, promoting inclusivity and eliminating barriers to participation in society.

Proper seating placement in a reception area respects cultural biases by considering the preferences and customs of individuals from different cultures. It acknowledges that certain individuals may have personal boundaries and may not feel comfortable being touched or sitting too close to strangers. By accommodating these cultural biases, the seating placement ensures that everyone feels respected and at ease in the reception area.

Physician referrals are considered one of the primary sources for any healthcare provider. This means that when a physician recommends a patient to a specific provider, it acts as a valuable source of new patients for that provider. Physician referrals are highly trusted by patients and can significantly contribute to the growth and reputation of a healthcare practice. Therefore, out of the given options, physician referrals best describe one of the primary sources for any provider.

In an office design, it is important to keep in mind the need to provide privacy for the administrative medical assistant in the reception area. This is crucial as the administrative medical assistant may need to handle sensitive patient information or have confidential conversations with patients. By providing privacy, it ensures that the assistant can work efficiently and maintain the confidentiality of patient information.

The inability to move quickly is not considered a communication problem associated with the elderly. Communication problems typically refer to difficulties in expressing oneself or understanding others, such as impaired hearing, inability to understand new procedures, or confusion. Inability to move quickly may impact mobility but does not directly affect communication abilities.

The use of white out to cover up mistakes is not a recommended rule in a manual bookkeeping system because it can make the records appear messy and unprofessional. Instead, it is recommended to use a different color ink or draw a single line through the mistake and write the correct information above or beside it, ensuring that the original entry is still visible. This allows for transparency and accountability in the bookkeeping process.

Helping slow talkers finish their sentences is not an appropriate action when listening. It is important to be patient and allow individuals to express themselves at their own pace without interrupting or rushing them. However, finishing their sentences for them may come across as disrespectful or dismissive of their thoughts and ideas. It is essential to actively listen and give others the opportunity to fully communicate their message.

The use of music and water in medical facilities has been found to have many positive effects, including reducing stress and anxiety, refreshing the minds of patients, and enhancing healing. However, there is no evidence to suggest that it can directly reduce appointment times. Therefore, the exception in this case is "reduces appointment times."

Locking up all medical supplies is not an appropriate step in closing a facility for the day. While shutting down equipment, securing doors and windows, and locking up petty cash and drugs are necessary for security reasons, locking up all medical supplies may hinder access to necessary supplies in case of emergencies or unexpected situations. It is important to ensure that medical supplies are readily available and accessible when needed.

The requirement of having five wheelchairs available for use at every door entrance is not in compliance with ADA requirements. The ADA requires that facilities provide accessible entrances with protection from the weather, accessible passenger-loading zones, and a certain percentage of parking spaces marked as handicapped. However, there is no specific requirement for having a certain number of wheelchairs available at every door entrance.

Using technical terms to convey a professional image is not a consideration for effective message taking. This is because using technical terms may confuse the caller and make it difficult for them to understand the message. Effective message taking requires clear and concise communication, using language that the caller can easily understand. Using technical terms may also create a barrier between the caller and the healthcare provider, hindering effective communication and potentially leading to misunderstandings.

A charge slip is used to provide the patient with the account activity for the day of service. This means that it gives the patient a summary of the charges incurred on that specific day, allowing them to keep track of their expenses and understand the services they received. The charge slip is not used to provide a monthly account activity, a patient receipt for mailed payments, or to supplement the pegboard system.

When obtaining information from a new patient, it is important to collect their full legal name, chief complaint, and daytime telephone number. This information is crucial for identification and communication purposes. However, the patient's address is not considered a basic item that needs to be obtained. While it may be useful for administrative purposes, it is not essential for immediate patient care or communication.

A voucher is a type of check that has a stub attached. This stub is used to indicate the date and invoice numbers.