Patient care Mod 2 Week 1 Quiz

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Quizzes Created: 2 | Total Attempts: 942
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Patient care Mod 2 Week 1 Quiz - Quiz

Chapter 10, 12, 13 & 19


Questions and Answers
  • 1. 

    Which of the following does proper seating placement in a reception area respect?  (For example, some people do not like to be touched by strangers.)

    • A.

      Cultural biases

    • B.

      Prejudices

    • C.

      Comfort

    • D.

      Security

    Correct Answer
    A. Cultural biases
    Explanation
    Proper seating placement in a reception area respects cultural biases by considering the preferences and customs of individuals from different cultures. It acknowledges that certain individuals may have personal boundaries and may not feel comfortable being touched or sitting too close to strangers. By accommodating these cultural biases, the seating placement ensures that everyone feels respected and at ease in the reception area.

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  • 2. 

    Which of the following best describes the reception area in a medical facility?

    • A.

      Referred to as the waiting room

    • B.

      Features fresh flowers daily

    • C.

      Makes patients feel welcome

    • D.

      Features dim lighting

    Correct Answer
    C. Makes patients feel welcome
    Explanation
    The reception area in a medical facility is described as making patients feel welcome. This suggests that the area is designed and organized in a way that creates a positive and inviting atmosphere for patients. It may include comfortable seating, friendly staff, and a welcoming ambiance. The presence of fresh flowers daily and dim lighting are not mentioned in the description, so they are not the best ways to describe the reception area in a medical facility.

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  • 3. 

    Which colors are good in areas that require quiet and extended concentration?

    • A.

      Yellows and oranges

    • B.

      Browns and blacks

    • C.

      Greens and blues

    • D.

      Reds and purples

    Correct Answer
    C. Greens and blues
    Explanation
    Colors that are calming and soothing, such as greens and blues, are good in areas that require quiet and extended concentration. These colors have been shown to promote a sense of relaxation and focus, making them ideal for spaces where concentration and productivity are important.

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  • 4. 

    Which of the following is the most appropriate action to maintain patient privacy?

    • A.

      Leave the exam room door open

    • B.

      Knock before entering

    • C.

      Talk with the door open

    • D.

      Have discussions with patient in a corner of the office

    Correct Answer
    B. Knock before entering
    Explanation
    Knocking before entering is the most appropriate action to maintain patient privacy. This ensures that the patient has the opportunity to prepare themselves and maintain their privacy before someone enters the room. It also shows respect for the patient's personal space and allows them to feel more comfortable during their examination or consultation.

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  • 5. 

    Which of the following is an action for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics?

    • A.

      Stored in a locked and secure cabinet and check when leaving the office

    • B.

      Brought home with the physician at the end of the work day

    • C.

      Returned to the hospital at the end of the work day

    • D.

      Treated the same way as any other medical supplies are treated

    Correct Answer
    A. Stored in a locked and secure cabinet and check when leaving the office
    Explanation
    The correct answer is "stored in a locked and secure cabinet and check when leaving the office." This action is necessary for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics because it ensures the security and accountability of these drugs. Storing them in a locked and secure cabinet prevents unauthorized access and reduces the risk of theft or misuse. Checking the drugs when leaving the office helps to maintain accurate records and prevent any discrepancies in inventory.

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  • 6. 

    Which of the following best describes making facilities and equipment available to all users?

    • A.

      Facilitation

    • B.

      Debilitating

    • C.

      Accessibility

    • D.

      Empowerment

    Correct Answer
    C. Accessibility
    Explanation
    Accessibility refers to the act of making facilities and equipment available to all users. It ensures that people with disabilities or limitations can access and use these resources without any barriers or discrimination. By providing accessibility, organizations promote inclusivity and equal opportunities for everyone, regardless of their abilities or circumstances. This term best describes the action of making facilities and equipment accessible to all users.

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  • 7. 

    When was the Americans with Disabilities Act (ADA) passed by the United States Congress?

    • A.

      1960

    • B.

      1970

    • C.

      1980

    • D.

      1990

    Correct Answer
    D. 1990
    Explanation
    The Americans with Disabilities Act (ADA) was passed by the United States Congress in 1990. This act is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including employment, transportation, and public accommodations. It was enacted to ensure equal opportunities and access for people with disabilities, promoting inclusivity and eliminating barriers to participation in society.

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  • 8. 

    Which of the following is not a guideline to room readiness?

    • A.

      Comfortable temperature

    • B.

      Pleasantly illuminated

    • C.

      Empty cabinet surfaces

    • D.

      Well organized and spotless

    Correct Answer
    C. Empty cabinet surfaces
    Explanation
    The guideline of "empty cabinet surfaces" is not related to room readiness because it does not pertain to the overall condition or functionality of the room. The other options, such as comfortable temperature, pleasant illumination, and a well-organized and spotless environment, are all factors that contribute to the readiness and usability of a room. However, having empty cabinet surfaces or not does not impact the readiness of a room.

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  • 9. 

    Which of the following is not an appropriate step in closing a facility for the day?

    • A.

      Shut down all equipment

    • B.

      Secure doors and windows

    • C.

      Lock up petty cash and drugs

    • D.

      Lock up all medical supplies

    Correct Answer
    D. Lock up all medical supplies
    Explanation
    Locking up all medical supplies is not an appropriate step in closing a facility for the day. While shutting down equipment, securing doors and windows, and locking up petty cash and drugs are necessary for security reasons, locking up all medical supplies may hinder access to necessary supplies in case of emergencies or unexpected situations. It is important to ensure that medical supplies are readily available and accessible when needed.

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  • 10. 

    When office design is being considered, what should be kept in mind for the reception area?

    • A.

      Provide privacy for administrative medical assistant

    • B.

      Unnatural light is the best

    • C.

      Keep areas dimly illuminated

    • D.

      Reception window to close the patient off from the administrative medical assistant

    Correct Answer
    A. Provide privacy for administrative medical assistant
    Explanation
    In an office design, it is important to keep in mind the need to provide privacy for the administrative medical assistant in the reception area. This is crucial as the administrative medical assistant may need to handle sensitive patient information or have confidential conversations with patients. By providing privacy, it ensures that the assistant can work efficiently and maintain the confidentiality of patient information.

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  • 11. 

    Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?

    • A.

      Physician

    • B.

      Clinical assistant

    • C.

      Administrative medical assistant

    • D.

      Bookkeeper

    Correct Answer
    C. Administrative medical assistant
    Explanation
    The administrative medical assistant is responsible for setting the social climate for the interchange between the patient and physician and the rest of the staff. They handle various administrative tasks such as scheduling appointments, managing patient records, and coordinating communication between patients and healthcare providers. Their role involves creating a welcoming and organized environment for both patients and staff, ensuring smooth interactions and efficient workflow.

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  • 12. 

    Which of the following is not in compliance with ADA requirements?

    • A.

      Once accessible entrance with protection from the weather

    • B.

      An accessible passenger-loading zone

    • C.

      Ten percent of total parking spaces at outpatient facilities marked handicapped

    • D.

      Five wheelchairs available for use at every door entrance

    Correct Answer
    D. Five wheelchairs available for use at every door entrance
    Explanation
    The requirement of having five wheelchairs available for use at every door entrance is not in compliance with ADA requirements. The ADA requires that facilities provide accessible entrances with protection from the weather, accessible passenger-loading zones, and a certain percentage of parking spaces marked as handicapped. However, there is no specific requirement for having a certain number of wheelchairs available at every door entrance.

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  • 13. 

    The use of music and water in some medical facilities produce favorable results with the exception of which of the following?

    • A.

      Reduces stress and anxiety

    • B.

      Refreshes the minds of patients

    • C.

      Reduces appointment times

    • D.

      Enhances healing

    Correct Answer
    C. Reduces appointment times
    Explanation
    The use of music and water in medical facilities has been found to have many positive effects, including reducing stress and anxiety, refreshing the minds of patients, and enhancing healing. However, there is no evidence to suggest that it can directly reduce appointment times. Therefore, the exception in this case is "reduces appointment times."

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  • 14. 

    Which of the following is not a consideration to use for effective message taking?

    • A.

      Use a standard message pad with a carbonless copy

    • B.

      Always attach a patient's message to the chart before putting it on the provider's desk

    • C.

      Use technical terms to convey a professional image

    • D.

      When you take a message, give callers an approximate call-back time

    Correct Answer
    C. Use technical terms to convey a professional image
    Explanation
    Using technical terms to convey a professional image is not a consideration for effective message taking. This is because using technical terms may confuse the caller and make it difficult for them to understand the message. Effective message taking requires clear and concise communication, using language that the caller can easily understand. Using technical terms may also create a barrier between the caller and the healthcare provider, hindering effective communication and potentially leading to misunderstandings.

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  • 15. 

    Which of the following telephone courtesies should be used while on the telephone with a patient?

    • A.

      Use jargon (jibberish words)

    • B.

      Use common terms

    • C.

      Use slang

    • D.

      Never use caller's name

    Correct Answer
    B. Use common terms
    Explanation
    Using common terms is the appropriate telephone courtesy to use while on the phone with a patient. This ensures effective communication and understanding between the healthcare provider and the patient. Jargon and slang may confuse or alienate the patient, while using the caller's name is a respectful gesture that enhances the personal connection. However, it is important to prioritize clarity and simplicity in the language used to ensure the patient comprehends the information being conveyed.

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  • 16. 

    An important part of telephone courtesy is listening.  Which of the following is not an appropriate action when listening?

    • A.

      Pay attention to what is being said

    • B.

      Do not interrupt

    • C.

      Use empathy

    • D.

      Help slow talkers finish their sentences

    • E.

      Listen to tone of voice

    Correct Answer
    D. Help slow talkers finish their sentences
    Explanation
    Helping slow talkers finish their sentences is not an appropriate action when listening. It is important to be patient and allow individuals to express themselves at their own pace without interrupting or rushing them. However, finishing their sentences for them may come across as disrespectful or dismissive of their thoughts and ideas. It is essential to actively listen and give others the opportunity to fully communicate their message.

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  • 17. 

    Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks?

    • A.

      Greeting patients

    • B.

      Scheduling appointments

    • C.

      Answering general questions about the practice

    • D.

      A and b only

    • E.

      A, b and c

    Correct Answer
    E. A, b and c
    Explanation
    Administrative medical assistants staffing the reception desk would be responsible for greeting patients, scheduling appointments, and answering general questions about the practice. This includes welcoming patients, checking them in, and providing any necessary information or assistance they may need. Additionally, they are responsible for managing the appointment schedule, ensuring that it is organized and efficient. They also handle general inquiries from patients, providing them with information about the practice, services offered, and any other relevant information they may need. Therefore, the correct answer is a, b, and c.

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  • 18. 

    Which of the following is not a communication problem associated with the elderly?

    • A.

      Impaired hearing

    • B.

      Inability to understand new procedures

    • C.

      Inability to move quickly

    • D.

      Confusion

    Correct Answer
    C. Inability to move quickly
    Explanation
    The inability to move quickly is not considered a communication problem associated with the elderly. Communication problems typically refer to difficulties in expressing oneself or understanding others, such as impaired hearing, inability to understand new procedures, or confusion. Inability to move quickly may impact mobility but does not directly affect communication abilities.

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  • 19. 

    For the non-billingual medical assistant, what technique may help with communication to non-English speaking patients?

    • A.

      Speak louder than normal

    • B.

      Speak faster than normal

    • C.

      Ask the person whether clarification is needed

    • D.

      Be impatient

    Correct Answer
    C. Ask the person whether clarification is needed
    Explanation
    The technique that may help with communication to non-English speaking patients is asking the person whether clarification is needed. This approach allows the medical assistant to gauge the patient's understanding and address any confusion or miscommunication that may arise. It shows respect and consideration for the patient's needs and ensures effective communication in a healthcare setting.

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  • 20. 

    What information is required for the medical assistant to obtain on a new patient contacting the office?

    • A.

      The patient's name

    • B.

      Name of referral source

    • C.

      A daytime telephone number

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The medical assistant needs to obtain all of the above information on a new patient contacting the office. This includes the patient's name, name of the referral source, and a daytime telephone number. Gathering all of this information is important for establishing the patient's identity, understanding how they found the office, and having a way to contact them for further communication or appointments.

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  • 21. 

    According to telephone courtesies, when is it acceptable to place a patient on hold?

    • A.

      When it is an urgent call

    • B.

      When it is an emergency call

    • C.

      When you have patient's name and why they are calling

    • D.

      Without asking and receiving permission to do so

    Correct Answer
    C. When you have patient's name and why they are calling
    Explanation
    It is acceptable to place a patient on hold when you have their name and the reason for their call. This is because having this information allows the healthcare professional to prioritize and handle the call appropriately. By knowing the patient's name and reason for calling, the healthcare professional can determine if the call needs immediate attention or if it can be put on hold temporarily. This ensures that the patient's needs are met efficiently and effectively.

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  • 22. 

    Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?

    • A.

      Double booking

    • B.

      Modified wave

    • C.

      Open hours

    • D.

      Stream

    • E.

      Clustering

    Correct Answer
    A. Double booking
    Explanation
    Double booking is a scheduling system that plans for two or more patients to be given a particular appointment time. This means that multiple patients are scheduled for the same time slot, which can be useful in certain situations where it is anticipated that some patients may not show up or finish their appointments early. It allows for better utilization of resources and can help to minimize gaps in the schedule.

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  • 23. 

    Which of the following scheduling records should be kept for legal purposes?

    • A.

      Appointment books

    • B.

      Hard copy day sheets

    • C.

      Computerized schedules

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    All of the above scheduling records should be kept for legal purposes because they provide a comprehensive and accurate documentation of appointments and schedules. Appointment books, hard copy day sheets, and computerized schedules all serve as evidence of appointments made, services provided, and any changes or cancellations. These records can be crucial in legal disputes, insurance claims, or audits to verify the accuracy of scheduling and the services rendered. Keeping all these records ensures that there is a complete and reliable record of all scheduling activities for legal and administrative purposes.

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  • 24. 

    Which of the following, regarding appointments, should always be documented in the patient's medical record?

    • A.

      Time change of appointment

    • B.

      Patient arrival late for appointment

    • C.

      Cancellation or no-show of appointment

    • D.

      Patient inquiry of time of appointment

    Correct Answer
    C. Cancellation or no-show of appointment
    Explanation
    Cancellation or no-show of appointments should always be documented in the patient's medical record. This is important for several reasons. Firstly, it helps to maintain an accurate record of the patient's attendance and compliance with their scheduled appointments. It also serves as a reference for future appointments and scheduling, ensuring that the patient's needs are met effectively. Additionally, documenting cancellations or no-shows can be crucial for billing and reimbursement purposes, as it provides evidence of missed appointments that may incur charges or affect the healthcare provider's revenue.

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  • 25. 

    Which of the following best describes one of the primary sources for any provider?

    • A.

      Physician referrals

    • B.

      Yellow pages

    • C.

      Media advertising

    • D.

      Patient referrals

    Correct Answer
    A. Physician referrals
    Explanation
    Physician referrals are considered one of the primary sources for any healthcare provider. This means that when a physician recommends a patient to a specific provider, it acts as a valuable source of new patients for that provider. Physician referrals are highly trusted by patients and can significantly contribute to the growth and reputation of a healthcare practice. Therefore, out of the given options, physician referrals best describe one of the primary sources for any provider.

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  • 26. 

    Which of the following is not a basic item that should be obtained from a new patient?

    • A.

      Patient full legal name

    • B.

      Chief complaint

    • C.

      Daytime telephone number

    • D.

      Address of the patient

    Correct Answer
    D. Address of the patient
    Explanation
    When obtaining information from a new patient, it is important to collect their full legal name, chief complaint, and daytime telephone number. This information is crucial for identification and communication purposes. However, the patient's address is not considered a basic item that needs to be obtained. While it may be useful for administrative purposes, it is not essential for immediate patient care or communication.

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  • 27. 

    Which type of check has a stub attached that is used to indicate date and invoice numbers?

    • A.

      Cashier's

    • B.

      Certified

    • C.

      Money order

    • D.

      Voucher

    • E.

      Traveler's

    Correct Answer
    D. Voucher
    Explanation
    A voucher is a type of check that has a stub attached. This stub is used to indicate the date and invoice numbers.

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  • 28. 

    Which of the following is not a recommended rule in a manual bookkeeping system?

    • A.

      Use a consistent black or blue ink color

    • B.

      Write neatly and clearly, forming numbers carefully

    • C.

      Align columns carefully using paper with grid lines

    • D.

      If a mistake is found, cover up by using white out

    • E.

      Be careful when placing or carrying decimal points

    Correct Answer
    D. If a mistake is found, cover up by using white out
    Explanation
    The use of white out to cover up mistakes is not a recommended rule in a manual bookkeeping system because it can make the records appear messy and unprofessional. Instead, it is recommended to use a different color ink or draw a single line through the mistake and write the correct information above or beside it, ensuring that the original entry is still visible. This allows for transparency and accountability in the bookkeeping process.

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  • 29. 

    Which of the following best describes the use of a charge slip?

    • A.

      Provides patient with account activity for the month

    • B.

      Provides a patient receipt when payments are mailed

    • C.

      Supplements the pegboard system

    • D.

      Provides patient with account activity for the day of service

    Correct Answer
    D. Provides patient with account activity for the day of service
    Explanation
    A charge slip is used to provide the patient with the account activity for the day of service. This means that it gives the patient a summary of the charges incurred on that specific day, allowing them to keep track of their expenses and understand the services they received. The charge slip is not used to provide a monthly account activity, a patient receipt for mailed payments, or to supplement the pegboard system.

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  • 30. 

    You start incoming calls by screening the call and asking the caller some questions.  Why is this important?

    • A.

      To be sure the caller talks to the person who will be most helpful

    • B.

      To elicit information and give you time to think

    • C.

      To give you time to signal the office manager for help

    • D.

      To get out your protocol book to help the person

    Correct Answer
    A. To be sure the caller talks to the person who will be most helpful
    Explanation
    Screening incoming calls and asking the caller some questions is important to ensure that the caller is directed to the person who can provide the most assistance. By gathering information from the caller, you can determine their needs and direct them to the appropriate individual or department. This helps to streamline communication and ensures that the caller's concerns are addressed by the most qualified person, improving efficiency and customer satisfaction.

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