Patient Care MOD 2 Week 1 Quiz
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Chapter 10, 12, 13 & 19
- 1.Which of the following does proper seating placement in a reception area respect? (For example, some people do not like to be touched by strangers.)
- A.
Cultural biases
- B.
Prejudices
- C.
Comfort
- D.
Security
- 2.Which of the following best describes the reception area in a medical facility?
- A.
Referred to as the waiting room
- B.
Features fresh flowers daily
- C.
Makes patients feel welcome
- D.
Features dim lighting
- 3.Which colors are good in areas that require quiet and extended concentration?
- A.
Yellows and oranges
- B.
Browns and blacks
- C.
Greens and blues
- D.
Reds and purples
- 4.Which of the following is the most appropriate action to maintain patient privacy?
- A.
Leave the exam room door open
- B.
Knock before entering
- C.
Talk with the door open
- D.
Have discussions with patient in a corner of the office
- 5.Which of the following is an action for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics?
- A.
Stored in a locked and secure cabinet and check when leaving the office
- B.
Brought home with the physician at the end of the work day
- C.
Returned to the hospital at the end of the work day
- D.
Treated the same way as any other medical supplies are treated
- 6.Which of the following best describes making facilities and equipment available to all users?
- A.
Facilitation
- B.
Debilitating
- C.
Accessibility
- D.
Empowerment
- 7.When was the Americans with Disabilities Act (ADA) passed by the United States Congress?
- A.
1960
- B.
1970
- C.
1980
- D.
1990
- 8.Which of the following is not a guideline to room readiness?
- A.
Comfortable temperature
- B.
Pleasantly illuminated
- C.
Empty cabinet surfaces
- D.
Well organized and spotless
- 9.Which of the following is not an appropriate step in closing a facility for the day?
- A.
Shut down all equipment
- B.
Secure doors and windows
- C.
Lock up petty cash and drugs
- D.
Lock up all medical supplies
- 10.When office design is being considered, what should be kept in mind for the reception area?
- A.
Provide privacy for administrative medical assistant
- B.
Unnatural light is the best
- C.
Keep areas dimly illuminated
- D.
Reception window to close the patient off from the administrative medical assistant
- 11.Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?
- A.
Physician
- B.
Clinical assistant
- C.
Administrative medical assistant
- D.
Bookkeeper
- 12.Which of the following is not in compliance with ADA requirements?
- A.
Once accessible entrance with protection from the weather
- B.
An accessible passenger-loading zone
- C.
Ten percent of total parking spaces at outpatient facilities marked handicapped
- D.
Five wheelchairs available for use at every door entrance
- 13.The use of music and water in some medical facilities produce favorable results with the exception of which of the following?
- A.
Reduces stress and anxiety
- B.
Refreshes the minds of patients
- C.
Reduces appointment times
- D.
Enhances healing
- 14.Which of the following is not a consideration to use for effective message taking?
- A.
Use a standard message pad with a carbonless copy
- B.
Always attach a patient's message to the chart before putting it on the provider's desk
- C.
Use technical terms to convey a professional image
- D.
When you take a message, give callers an approximate call-back time
- 15.Which of the following telephone courtesies should be used while on the telephone with a patient?
- A.
Use jargon (jibberish words)
- B.
Use common terms
- C.
Use slang
- D.
Never use caller's name
- 16.An important part of telephone courtesy is listening. Which of the following is not an appropriate action when listening?
- A.
Pay attention to what is being said
- B.
Do not interrupt
- C.
Use empathy
- D.
Help slow talkers finish their sentences
- E.
Listen to tone of voice
- 17.Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks?
- A.
Greeting patients
- B.
Scheduling appointments
- C.
Answering general questions about the practice
- D.
A and b only
- E.
A, b and c
- 18.Which of the following is not a communication problem associated with the elderly?
- A.
Impaired hearing
- B.
Inability to understand new procedures
- C.
Inability to move quickly
- D.
Confusion
- 19.For the non-billingual medical assistant, what technique may help with communication to non-English speaking patients?
- A.
Speak louder than normal
- B.
Speak faster than normal
- C.
Ask the person whether clarification is needed
- D.
Be impatient
- 20.What information is required for the medical assistant to obtain on a new patient contacting the office?
- A.
The patient's name
- B.
Name of referral source
- C.
A daytime telephone number
- D.
All of the above
- 21.According to telephone courtesies, when is it acceptable to place a patient on hold?
- A.
When it is an urgent call
- B.
When it is an emergency call
- C.
When you have patient's name and why they are calling
- D.
Without asking and receiving permission to do so
- 22.Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?
- A.
Double booking
- B.
Modified wave
- C.
Open hours
- D.
Stream
- E.
Clustering
- 23.Which of the following scheduling records should be kept for legal purposes?
- A.
Appointment books
- B.
Hard copy day sheets
- C.
Computerized schedules
- D.
All of the above
- 24.Which of the following, regarding appointments, should always be documented in the patient's medical record?
- A.
Time change of appointment
- B.
Patient arrival late for appointment
- C.
Cancellation or no-show of appointment
- D.
Patient inquiry of time of appointment
- 25.Which of the following best describes one of the primary sources for any provider?
- A.
Physician referrals
- B.
Yellow pages
- C.
Media advertising
- D.
Patient referrals
- 26.Which of the following is not a basic item that should be obtained from a new patient?
- A.
Patient full legal name
- B.
Chief complaint
- C.
Daytime telephone number
- D.
Address of the patient
- 27.Which type of check has a stub attached that is used to indicate date and invoice numbers?
- A.
Cashier's
- B.
Certified
- C.
Money order
- D.
Voucher
- E.
Traveler's
- 28.Which of the following is not a recommended rule in a manual bookkeeping system?
- A.
Use a consistent black or blue ink color
- B.
Write neatly and clearly, forming numbers carefully
- C.
Align columns carefully using paper with grid lines
- D.
If a mistake is found, cover up by using white out
- E.
Be careful when placing or carrying decimal points
- 29.
- A.
Provides patient with account activity for the month
- B.
Provides a patient receipt when payments are mailed
- C.
Supplements the pegboard system
- D.
Provides patient with account activity for the day of service
- 30.You start incoming calls by screening the call and asking the caller some questions. Why is this important?
- A.
To be sure the caller talks to the person who will be most helpful
- B.
To elicit information and give you time to think
- C.
To give you time to signal the office manager for help
- D.
To get out your protocol book to help the person
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