Patient care Mod 2 Week 1 Quiz

30 Questions | By Vchuon | Last updated: Mar 21, 2022 | Total Attempts: 172

Questions

Settings

Create your own Quiz

Chapter 10, 12, 13 & 19

Questions and Answers

1.

Which of the following does proper seating placement in a reception area respect? (For example, some people do not like to be touched by strangers.)
- A.
  
  Cultural biases
- B.
  
  Prejudices
- C.
  
  Comfort
- D.
  
  Security
2.

Which of the following best describes the reception area in a medical facility?
- A.
  
  Referred to as the waiting room
- B.
  
  Features fresh flowers daily
- C.
  
  Makes patients feel welcome
- D.
  
  Features dim lighting
3.

Which colors are good in areas that require quiet and extended concentration?
- A.
  
  Yellows and oranges
- B.
  
  Browns and blacks
- C.
  
  Greens and blues
- D.
  
  Reds and purples
4.

Which of the following is the most appropriate action to maintain patient privacy?
- A.
  
  Leave the exam room door open
- B.
  
  Knock before entering
- C.
  
  Talk with the door open
- D.
  
  Have discussions with patient in a corner of the office
5.

Which of the following is an action for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics?
- A.
  
  Stored in a locked and secure cabinet and check when leaving the office
- B.
  
  Brought home with the physician at the end of the work day
- C.
  
  Returned to the hospital at the end of the work day
- D.
  
  Treated the same way as any other medical supplies are treated
6.

Which of the following best describes making facilities and equipment available to all users?
- A.
  
  Facilitation
- B.
  
  Debilitating
- C.
  
  Accessibility
- D.
  
  Empowerment
7.

When was the Americans with Disabilities Act (ADA) passed by the United States Congress?
- A.
  
  1960
- B.
  
  1970
- C.
  
  1980
- D.
  
  1990
8.

Which of the following is not a guideline to room readiness?
- A.
  
  Comfortable temperature
- B.
  
  Pleasantly illuminated
- C.
  
  Empty cabinet surfaces
- D.
  
  Well organized and spotless
9.

Which of the following is not an appropriate step in closing a facility for the day?
- A.
  
  Shut down all equipment
- B.
  
  Secure doors and windows
- C.
  
  Lock up petty cash and drugs
- D.
  
  Lock up all medical supplies
10.

When office design is being considered, what should be kept in mind for the reception area?
- A.
  
  Provide privacy for administrative medical assistant
- B.
  
  Unnatural light is the best
- C.
  
  Keep areas dimly illuminated
- D.
  
  Reception window to close the patient off from the administrative medical assistant
11.

Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?
- A.
  
  Physician
- B.
  
  Clinical assistant
- C.
  
  Administrative medical assistant
- D.
  
  Bookkeeper
12.

Which of the following is not in compliance with ADA requirements?
- A.
  
  Once accessible entrance with protection from the weather
- B.
  
  An accessible passenger-loading zone
- C.
  
  Ten percent of total parking spaces at outpatient facilities marked handicapped
- D.
  
  Five wheelchairs available for use at every door entrance
13.

The use of music and water in some medical facilities produce favorable results with the exception of which of the following?
- A.
  
  Reduces stress and anxiety
- B.
  
  Refreshes the minds of patients
- C.
  
  Reduces appointment times
- D.
  
  Enhances healing
14.

Which of the following is not a consideration to use for effective message taking?
- A.
  
  Use a standard message pad with a carbonless copy
- B.
  
  Always attach a patient's message to the chart before putting it on the provider's desk
- C.
  
  Use technical terms to convey a professional image
- D.
  
  When you take a message, give callers an approximate call-back time
15.

Which of the following telephone courtesies should be used while on the telephone with a patient?
- A.
  
  Use jargon (jibberish words)
- B.
  
  Use common terms
- C.
  
  Use slang
- D.
  
  Never use caller's name
16.

An important part of telephone courtesy is listening. Which of the following is not an appropriate action when listening?
- A.
  
  Pay attention to what is being said
- B.
  
  Do not interrupt
- C.
  
  Use empathy
- D.
  
  Help slow talkers finish their sentences
- E.
  
  Listen to tone of voice
17.

Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks?
- A.
  
  Greeting patients
- B.
  
  Scheduling appointments
- C.
  
  Answering general questions about the practice
- D.
  
  A and b only
- E.
  
  A, b and c
18.

Which of the following is not a communication problem associated with the elderly?
- A.
  
  Impaired hearing
- B.
  
  Inability to understand new procedures
- C.
  
  Inability to move quickly
- D.
  
  Confusion
19.

For the non-billingual medical assistant, what technique may help with communication to non-English speaking patients?
- A.
  
  Speak louder than normal
- B.
  
  Speak faster than normal
- C.
  
  Ask the person whether clarification is needed
- D.
  
  Be impatient
20.

What information is required for the medical assistant to obtain on a new patient contacting the office?
- A.
  
  The patient's name
- B.
  
  Name of referral source
- C.
  
  A daytime telephone number
- D.
  
  All of the above
21.

According to telephone courtesies, when is it acceptable to place a patient on hold?
- A.
  
  When it is an urgent call
- B.
  
  When it is an emergency call
- C.
  
  When you have patient's name and why they are calling
- D.
  
  Without asking and receiving permission to do so
22.

Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?
- A.
  
  Double booking
- B.
  
  Modified wave
- C.
  
  Open hours
- D.
  
  Stream
- E.
  
  Clustering
23.

Which of the following scheduling records should be kept for legal purposes?
- A.
  
  Appointment books
- B.
  
  Hard copy day sheets
- C.
  
  Computerized schedules
- D.
  
  All of the above
24.

Which of the following, regarding appointments, should always be documented in the patient's medical record?
- A.
  
  Time change of appointment
- B.
  
  Patient arrival late for appointment
- C.
  
  Cancellation or no-show of appointment
- D.
  
  Patient inquiry of time of appointment
25.

Which of the following best describes one of the primary sources for any provider?
- A.
  
  Physician referrals
- B.
  
  Yellow pages
- C.
  
  Media advertising
- D.
  
  Patient referrals