Patient care Mod 2 Week 1 Quiz
Chapter 10, 12, 13 & 19
Questions and Answers
- 1.
Which of the following does proper seating placement in a reception area respect? (For example, some people do not like to be touched by strangers.)
- A.
Cultural biases
- B.
Prejudices
- C.
Comfort
- D.
Security
Correct Answer
A. Cultural biasesExplanation
Proper seating placement in a reception area respects cultural biases by considering the preferences and customs of individuals from different cultures. It acknowledges that certain individuals may have personal boundaries and may not feel comfortable being touched or sitting too close to strangers. By accommodating these cultural biases, the seating placement ensures that everyone feels respected and at ease in the reception area.Rate this question:
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- 2.
Which of the following best describes the reception area in a medical facility?
- A.
Referred to as the waiting room
- B.
Features fresh flowers daily
- C.
Makes patients feel welcome
- D.
Features dim lighting
Correct Answer
C. Makes patients feel welcomeExplanation
The reception area in a medical facility is described as making patients feel welcome. This suggests that the area is designed and organized in a way that creates a positive and inviting atmosphere for patients. It may include comfortable seating, friendly staff, and a welcoming ambiance. The presence of fresh flowers daily and dim lighting are not mentioned in the description, so they are not the best ways to describe the reception area in a medical facility.Rate this question:
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- 3.
Which colors are good in areas that require quiet and extended concentration?
- A.
Yellows and oranges
- B.
Browns and blacks
- C.
Greens and blues
- D.
Reds and purples
Correct Answer
C. Greens and bluesExplanation
Colors that are calming and soothing, such as greens and blues, are good in areas that require quiet and extended concentration. These colors have been shown to promote a sense of relaxation and focus, making them ideal for spaces where concentration and productivity are important.Rate this question:
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- 4.
Which of the following is the most appropriate action to maintain patient privacy?
- A.
Leave the exam room door open
- B.
Knock before entering
- C.
Talk with the door open
- D.
Have discussions with patient in a corner of the office
Correct Answer
B. Knock before enteringExplanation
Knocking before entering is the most appropriate action to maintain patient privacy. This ensures that the patient has the opportunity to prepare themselves and maintain their privacy before someone enters the room. It also shows respect for the patient's personal space and allows them to feel more comfortable during their examination or consultation.Rate this question:
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- 5.
Which of the following is an action for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics?
- A.
Stored in a locked and secure cabinet and check when leaving the office
- B.
Brought home with the physician at the end of the work day
- C.
Returned to the hospital at the end of the work day
- D.
Treated the same way as any other medical supplies are treated
Correct Answer
A. Stored in a locked and secure cabinet and check when leaving the officeExplanation
The correct answer is "stored in a locked and secure cabinet and check when leaving the office." This action is necessary for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics because it ensures the security and accountability of these drugs. Storing them in a locked and secure cabinet prevents unauthorized access and reduces the risk of theft or misuse. Checking the drugs when leaving the office helps to maintain accurate records and prevent any discrepancies in inventory.Rate this question:
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- 6.
Which of the following best describes making facilities and equipment available to all users?
- A.
Facilitation
- B.
Debilitating
- C.
Accessibility
- D.
Empowerment
Correct Answer
C. AccessibilityExplanation
Accessibility refers to the act of making facilities and equipment available to all users. It ensures that people with disabilities or limitations can access and use these resources without any barriers or discrimination. By providing accessibility, organizations promote inclusivity and equal opportunities for everyone, regardless of their abilities or circumstances. This term best describes the action of making facilities and equipment accessible to all users.Rate this question:
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- 7.
When was the Americans with Disabilities Act (ADA) passed by the United States Congress?
- A.
1960
- B.
1970
- C.
1980
- D.
1990
Correct Answer
D. 1990Explanation
The Americans with Disabilities Act (ADA) was passed by the United States Congress in 1990. This act is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including employment, transportation, and public accommodations. It was enacted to ensure equal opportunities and access for people with disabilities, promoting inclusivity and eliminating barriers to participation in society.Rate this question:
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- 8.
Which of the following is not a guideline to room readiness?
- A.
Comfortable temperature
- B.
Pleasantly illuminated
- C.
Empty cabinet surfaces
- D.
Well organized and spotless
Correct Answer
C. Empty cabinet surfacesExplanation
The guideline of "empty cabinet surfaces" is not related to room readiness because it does not pertain to the overall condition or functionality of the room. The other options, such as comfortable temperature, pleasant illumination, and a well-organized and spotless environment, are all factors that contribute to the readiness and usability of a room. However, having empty cabinet surfaces or not does not impact the readiness of a room.Rate this question:
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- 9.
Which of the following is not an appropriate step in closing a facility for the day?
- A.
Shut down all equipment
- B.
Secure doors and windows
- C.
Lock up petty cash and drugs
- D.
Lock up all medical supplies
Correct Answer
D. Lock up all medical suppliesExplanation
Locking up all medical supplies is not an appropriate step in closing a facility for the day. While shutting down equipment, securing doors and windows, and locking up petty cash and drugs are necessary for security reasons, locking up all medical supplies may hinder access to necessary supplies in case of emergencies or unexpected situations. It is important to ensure that medical supplies are readily available and accessible when needed.Rate this question:
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- 10.
When office design is being considered, what should be kept in mind for the reception area?
- A.
Provide privacy for administrative medical assistant
- B.
Unnatural light is the best
- C.
Keep areas dimly illuminated
- D.
Reception window to close the patient off from the administrative medical assistant
Correct Answer
A. Provide privacy for administrative medical assistantExplanation
In an office design, it is important to keep in mind the need to provide privacy for the administrative medical assistant in the reception area. This is crucial as the administrative medical assistant may need to handle sensitive patient information or have confidential conversations with patients. By providing privacy, it ensures that the assistant can work efficiently and maintain the confidentiality of patient information.Rate this question:
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- 11.
Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?
- A.
Physician
- B.
Clinical assistant
- C.
Administrative medical assistant
- D.
Bookkeeper
Correct Answer
C. Administrative medical assistantExplanation
The administrative medical assistant is responsible for setting the social climate for the interchange between the patient and physician and the rest of the staff. They handle various administrative tasks such as scheduling appointments, managing patient records, and coordinating communication between patients and healthcare providers. Their role involves creating a welcoming and organized environment for both patients and staff, ensuring smooth interactions and efficient workflow.Rate this question:
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- 12.
Which of the following is not in compliance with ADA requirements?
- A.
Once accessible entrance with protection from the weather
- B.
An accessible passenger-loading zone
- C.
Ten percent of total parking spaces at outpatient facilities marked handicapped
- D.
Five wheelchairs available for use at every door entrance
Correct Answer
D. Five wheelchairs available for use at every door entranceExplanation
The requirement of having five wheelchairs available for use at every door entrance is not in compliance with ADA requirements. The ADA requires that facilities provide accessible entrances with protection from the weather, accessible passenger-loading zones, and a certain percentage of parking spaces marked as handicapped. However, there is no specific requirement for having a certain number of wheelchairs available at every door entrance.Rate this question:
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- 13.
The use of music and water in some medical facilities produce favorable results with the exception of which of the following?
- A.
Reduces stress and anxiety
- B.
Refreshes the minds of patients
- C.
Reduces appointment times
- D.
Enhances healing
Correct Answer
C. Reduces appointment timesExplanation
The use of music and water in medical facilities has been found to have many positive effects, including reducing stress and anxiety, refreshing the minds of patients, and enhancing healing. However, there is no evidence to suggest that it can directly reduce appointment times. Therefore, the exception in this case is "reduces appointment times."Rate this question:
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- 14.
Which of the following is not a consideration to use for effective message taking?
- A.
Use a standard message pad with a carbonless copy
- B.
Always attach a patient's message to the chart before putting it on the provider's desk
- C.
Use technical terms to convey a professional image
- D.
When you take a message, give callers an approximate call-back time
Correct Answer
C. Use technical terms to convey a professional imageExplanation
Using technical terms to convey a professional image is not a consideration for effective message taking. This is because using technical terms may confuse the caller and make it difficult for them to understand the message. Effective message taking requires clear and concise communication, using language that the caller can easily understand. Using technical terms may also create a barrier between the caller and the healthcare provider, hindering effective communication and potentially leading to misunderstandings.Rate this question:
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- 15.
Which of the following telephone courtesies should be used while on the telephone with a patient?
- A.
Use jargon (jibberish words)
- B.
Use common terms
- C.
Use slang
- D.
Never use caller's name
Correct Answer
B. Use common termsExplanation
Using common terms is the appropriate telephone courtesy to use while on the phone with a patient. This ensures effective communication and understanding between the healthcare provider and the patient. Jargon and slang may confuse or alienate the patient, while using the caller's name is a respectful gesture that enhances the personal connection. However, it is important to prioritize clarity and simplicity in the language used to ensure the patient comprehends the information being conveyed.Rate this question:
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- 16.
An important part of telephone courtesy is listening. Which of the following is not an appropriate action when listening?
- A.
Pay attention to what is being said
- B.
Do not interrupt
- C.
Use empathy
- D.
Help slow talkers finish their sentences
- E.
Listen to tone of voice
Correct Answer
D. Help slow talkers finish their sentencesExplanation
Helping slow talkers finish their sentences is not an appropriate action when listening. It is important to be patient and allow individuals to express themselves at their own pace without interrupting or rushing them. However, finishing their sentences for them may come across as disrespectful or dismissive of their thoughts and ideas. It is essential to actively listen and give others the opportunity to fully communicate their message.Rate this question:
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- 17.
Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks?
- A.
Greeting patients
- B.
Scheduling appointments
- C.
Answering general questions about the practice
- D.
A and b only
- E.
A, b and c
Correct Answer
E. A, b and cExplanation
Administrative medical assistants staffing the reception desk would be responsible for greeting patients, scheduling appointments, and answering general questions about the practice. This includes welcoming patients, checking them in, and providing any necessary information or assistance they may need. Additionally, they are responsible for managing the appointment schedule, ensuring that it is organized and efficient. They also handle general inquiries from patients, providing them with information about the practice, services offered, and any other relevant information they may need. Therefore, the correct answer is a, b, and c.Rate this question:
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- 18.
Which of the following is not a communication problem associated with the elderly?
- A.
Impaired hearing
- B.
Inability to understand new procedures
- C.
Inability to move quickly
- D.
Confusion
Correct Answer
C. Inability to move quicklyExplanation
The inability to move quickly is not considered a communication problem associated with the elderly. Communication problems typically refer to difficulties in expressing oneself or understanding others, such as impaired hearing, inability to understand new procedures, or confusion. Inability to move quickly may impact mobility but does not directly affect communication abilities.Rate this question:
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- 19.
For the non-billingual medical assistant, what technique may help with communication to non-English speaking patients?
- A.
Speak louder than normal
- B.
Speak faster than normal
- C.
Ask the person whether clarification is needed
- D.
Be impatient
Correct Answer
C. Ask the person whether clarification is neededExplanation
The technique that may help with communication to non-English speaking patients is asking the person whether clarification is needed. This approach allows the medical assistant to gauge the patient's understanding and address any confusion or miscommunication that may arise. It shows respect and consideration for the patient's needs and ensures effective communication in a healthcare setting.Rate this question:
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- 20.
What information is required for the medical assistant to obtain on a new patient contacting the office?
- A.
The patient's name
- B.
Name of referral source
- C.
A daytime telephone number
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The medical assistant needs to obtain all of the above information on a new patient contacting the office. This includes the patient's name, name of the referral source, and a daytime telephone number. Gathering all of this information is important for establishing the patient's identity, understanding how they found the office, and having a way to contact them for further communication or appointments.Rate this question:
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- 21.
According to telephone courtesies, when is it acceptable to place a patient on hold?
- A.
When it is an urgent call
- B.
When it is an emergency call
- C.
When you have patient's name and why they are calling
- D.
Without asking and receiving permission to do so
Correct Answer
C. When you have patient's name and why they are callingExplanation
It is acceptable to place a patient on hold when you have their name and the reason for their call. This is because having this information allows the healthcare professional to prioritize and handle the call appropriately. By knowing the patient's name and reason for calling, the healthcare professional can determine if the call needs immediate attention or if it can be put on hold temporarily. This ensures that the patient's needs are met efficiently and effectively.Rate this question:
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- 22.
Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?
- A.
Double booking
- B.
Modified wave
- C.
Open hours
- D.
Stream
- E.
Clustering
Correct Answer
A. Double bookingExplanation
Double booking is a scheduling system that plans for two or more patients to be given a particular appointment time. This means that multiple patients are scheduled for the same time slot, which can be useful in certain situations where it is anticipated that some patients may not show up or finish their appointments early. It allows for better utilization of resources and can help to minimize gaps in the schedule.Rate this question:
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- 23.
Which of the following scheduling records should be kept for legal purposes?
- A.
Appointment books
- B.
Hard copy day sheets
- C.
Computerized schedules
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the above scheduling records should be kept for legal purposes because they provide a comprehensive and accurate documentation of appointments and schedules. Appointment books, hard copy day sheets, and computerized schedules all serve as evidence of appointments made, services provided, and any changes or cancellations. These records can be crucial in legal disputes, insurance claims, or audits to verify the accuracy of scheduling and the services rendered. Keeping all these records ensures that there is a complete and reliable record of all scheduling activities for legal and administrative purposes.Rate this question:
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- 24.
Which of the following, regarding appointments, should always be documented in the patient's medical record?
- A.
Time change of appointment
- B.
Patient arrival late for appointment
- C.
Cancellation or no-show of appointment
- D.
Patient inquiry of time of appointment
Correct Answer
C. Cancellation or no-show of appointmentExplanation
Cancellation or no-show of appointments should always be documented in the patient's medical record. This is important for several reasons. Firstly, it helps to maintain an accurate record of the patient's attendance and compliance with their scheduled appointments. It also serves as a reference for future appointments and scheduling, ensuring that the patient's needs are met effectively. Additionally, documenting cancellations or no-shows can be crucial for billing and reimbursement purposes, as it provides evidence of missed appointments that may incur charges or affect the healthcare provider's revenue.Rate this question:
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- 25.
Which of the following best describes one of the primary sources for any provider?
- A.
Physician referrals
- B.
Yellow pages
- C.
Media advertising
- D.
Patient referrals
Correct Answer
A. Physician referralsExplanation
Physician referrals are considered one of the primary sources for any healthcare provider. This means that when a physician recommends a patient to a specific provider, it acts as a valuable source of new patients for that provider. Physician referrals are highly trusted by patients and can significantly contribute to the growth and reputation of a healthcare practice. Therefore, out of the given options, physician referrals best describe one of the primary sources for any provider.Rate this question:
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- 26.
Which of the following is not a basic item that should be obtained from a new patient?
- A.
Patient full legal name
- B.
Chief complaint
- C.
Daytime telephone number
- D.
Address of the patient
Correct Answer
D. Address of the patientExplanation
When obtaining information from a new patient, it is important to collect their full legal name, chief complaint, and daytime telephone number. This information is crucial for identification and communication purposes. However, the patient's address is not considered a basic item that needs to be obtained. While it may be useful for administrative purposes, it is not essential for immediate patient care or communication.Rate this question:
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- 27.
Which type of check has a stub attached that is used to indicate date and invoice numbers?
- A.
Cashier's
- B.
Certified
- C.
Money order
- D.
Voucher
- E.
Traveler's
Correct Answer
D. VoucherExplanation
A voucher is a type of check that has a stub attached. This stub is used to indicate the date and invoice numbers.Rate this question:
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- 28.
Which of the following is not a recommended rule in a manual bookkeeping system?
- A.
Use a consistent black or blue ink color
- B.
Write neatly and clearly, forming numbers carefully
- C.
Align columns carefully using paper with grid lines
- D.
If a mistake is found, cover up by using white out
- E.
Be careful when placing or carrying decimal points
Correct Answer
D. If a mistake is found, cover up by using white outExplanation
The use of white out to cover up mistakes is not a recommended rule in a manual bookkeeping system because it can make the records appear messy and unprofessional. Instead, it is recommended to use a different color ink or draw a single line through the mistake and write the correct information above or beside it, ensuring that the original entry is still visible. This allows for transparency and accountability in the bookkeeping process.Rate this question:
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- 29.
Which of the following best describes the use of a charge slip?
- A.
Provides patient with account activity for the month
- B.
Provides a patient receipt when payments are mailed
- C.
Supplements the pegboard system
- D.
Provides patient with account activity for the day of service
Correct Answer
D. Provides patient with account activity for the day of serviceExplanation
A charge slip is used to provide the patient with the account activity for the day of service. This means that it gives the patient a summary of the charges incurred on that specific day, allowing them to keep track of their expenses and understand the services they received. The charge slip is not used to provide a monthly account activity, a patient receipt for mailed payments, or to supplement the pegboard system.Rate this question:
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- 30.
You start incoming calls by screening the call and asking the caller some questions. Why is this important?
- A.
To be sure the caller talks to the person who will be most helpful
- B.
To elicit information and give you time to think
- C.
To give you time to signal the office manager for help
- D.
To get out your protocol book to help the person
Correct Answer
A. To be sure the caller talks to the person who will be most helpfulExplanation
Screening incoming calls and asking the caller some questions is important to ensure that the caller is directed to the person who can provide the most assistance. By gathering information from the caller, you can determine their needs and direct them to the appropriate individual or department. This helps to streamline communication and ensures that the caller's concerns are addressed by the most qualified person, improving efficiency and customer satisfaction.Rate this question:
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Mar 21, 2023Quiz Edited by
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Jul 27, 2010Quiz Created by
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