IFMA CFM Practice Exam Questions And Answers

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1. The federal agency responsible for implementing and enforcing workplace health and safety standards is the:

Explanation

The correct answer is Occupational Safety and Health Administration. The Occupational Safety and Health Administration (OSHA) is a federal agency that is responsible for implementing and enforcing workplace health and safety standards. OSHA's main goal is to ensure safe and healthy working conditions for employees by setting and enforcing regulations, conducting inspections, and providing training and education. The Centers for Disease Control and Prevention (CDC) focuses on public health and disease prevention, while the Department of Energy (DOE) deals with energy policy and the National Institute of Health (NIH) focuses on medical research. Therefore, OSHA is the correct answer in this context.

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IFMA CFM Practice Exam Questions And Answers - Quiz

Here is an interesting IFMA CFM Practice Exam test that is designed to test your knowledge of this subject. The CFM for facility managers ensures that a facility... see moremanager has proper knowledge and training to deal with continually increasing complex building management issues. This practice test will assist to prepare for this exam. Do not choose NEXT until you are sure of your answer. You cannot go back to a previous question.
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2. Planning & Project Management Performance Measures The objective of the facility plans has its origin in corporation's:

Explanation

The objective of the facility plans is derived from the corporation's strategic and operational plans. These plans outline the long-term goals and objectives of the organization and provide the framework for decision-making and resource allocation. Facility plans are developed to support and align with these strategic and operational plans, ensuring that the organization's facilities are designed and managed in a way that supports the overall business objectives.

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3. Traditionally, the construction contract is between the contractor and the:

Explanation

The correct answer is "Owner." In a traditional construction contract, the contractor enters into an agreement with the owner of the project. The owner is responsible for hiring the contractor and overseeing the construction process. The architect, interior designer, and engineer may be involved in the project, but they typically work under the direction of the owner and are not parties to the construction contract.

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4. Facility Managers are more likely to have control of a(n):

Explanation

Facility Managers are more likely to have control of an operating budget because it is directly related to the day-to-day operations and maintenance of a facility. The operating budget includes expenses such as utilities, maintenance, repairs, and supplies, which are all within the scope of a Facility Manager's responsibilities. In contrast, an investment center refers to a department or division that generates revenue and incurs expenses, a profit center refers to a department or division that generates revenue, and a capital budget refers to the funds allocated for long-term investments in assets. While Facility Managers may have some involvement in these areas, their primary focus is on managing and controlling the operating budget.

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5. Defining project objectives will be most effective through:

Explanation

Defining project objectives through written documents is the most effective approach because it provides a clear and documented record of the objectives. Written documents can be referred to and shared with all stakeholders, ensuring that everyone has a consistent understanding of the project goals. This method also allows for easy reference and review throughout the project lifecycle, minimizing misunderstandings and promoting accountability. Verbal communications may be prone to misinterpretation or forgotten over time, while assuming that everyone knows the objectives can lead to confusion and lack of alignment. CAD drawings, although useful for visualizing project details, may not effectively capture the overall objectives of the project.

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6. Your company requires new leased office space of 10,000 square feet in the next six months. You determine that using a commercial real estate broker would expedite the site selection. When receiving candidates, what is the most important factor?

Explanation

The most important factor when receiving candidates for a commercial real estate broker is that they work with you in a consistent partnership while providing experienced market knowledge and a good understanding of how commercial office leases function for both landlords and tenants. This ensures that the broker will be able to effectively assist in the site selection process and navigate the complexities of leasing office space. The other options, such as the size of the broker's firm, the number of landlords they represent, or their list of references, may not necessarily guarantee the same level of expertise and personalized service.

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7. To be legally enforceable, a contract to purchase real estate must:

Explanation

A contract to purchase real estate must be in writing in order to be legally enforceable. This is because real estate transactions involve significant financial commitments and potential risks, and a written contract helps ensure clarity, transparency, and protection for both parties involved. A written contract provides a clear record of the agreed-upon terms and conditions, preventing any misunderstandings or disputes that may arise in the future. It also serves as evidence in case of any legal actions or claims related to the contract. Therefore, a written contract is a fundamental requirement for the enforceability of a real estate purchase agreement.

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8. Ergonomics generally studies:

Explanation

Ergonomics is the study of designing and arranging the workplace in a way that maximizes comfort and efficiency for the workers. It focuses on creating a work environment that reduces physical strain and promotes productivity. This includes optimizing factors such as workstation layout, seating, lighting, and equipment design to minimize the risk of musculoskeletal disorders and improve overall well-being. Worker interactions, exercise and stress, and productivity related to salary are not the primary focus of ergonomics, although they may indirectly be influenced by the design of the workplace.

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9. To effectively operate a new building systems, all maintenance personnel should have:

Explanation

To effectively operate a new building system, maintenance personnel need to have training in each system. This is because they need to have a thorough understanding of how each system works and what maintenance procedures are required. Without proper training, they may not be able to identify and address any issues or perform necessary maintenance tasks. Having training in each system ensures that maintenance personnel are equipped with the knowledge and skills to effectively operate and maintain the building systems.

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10. Quality Assessment & Innovation Summary Who are the facility manager's customers?

Explanation

The facility manager's customers are all the building occupants. This includes other department managers, staff, other employees, and executive management. The facility manager is responsible for ensuring that the building and its services meet the needs and expectations of all occupants, regardless of their role or position within the organization. This could involve managing maintenance and repairs, coordinating office moves, providing a comfortable and safe working environment, and addressing any concerns or issues raised by the occupants.

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11. Efforts to keep equipment in good operating condition is called:

Explanation

Maintenance refers to the efforts made to keep equipment in good operating condition. It involves regular inspections, repairs, and preventive measures to prevent breakdowns and ensure the equipment's optimal performance. Troubleshooting, monitoring, and inspection are related activities but do not encompass the comprehensive approach of maintenance, which includes all necessary actions to maintain and prolong the lifespan of equipment.

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12. Facility Purpose Facility management employees must possess all of the following except:

Explanation

Facility management employees must possess analytical thinking, flexibility, and initiative in order to effectively manage and maintain facilities. However, complete independence is not necessary as facility management often requires collaboration and coordination with other team members and stakeholders. Facility managers need to work with various departments, contractors, and vendors to ensure the smooth operation of the facility. Therefore, while independence is important, it is not the only trait required for successful facility management.

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13. In conference rooms, auditoriums, and other areas of assembly, the most significant heat gain is from:

Explanation

In conference rooms, auditoriums, and other areas of assembly, the most significant heat gain is from people. This is because human bodies generate heat through metabolic processes. When a large number of people are present in a confined space, their collective body heat can quickly raise the temperature in the room. This is especially true in crowded spaces where there is limited ventilation or air conditioning. While lighting, ventilation, and equipment may also contribute to heat gain, the heat generated by people is typically the primary factor that needs to be managed in such spaces.

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14. Ceiling return air plenums control the spread of fire from space to space by:

Explanation

Fire dampers play a crucial role in controlling the spread of fire from space to space in ceiling return air plenums. They are designed to prevent the passage of fire and smoke through the HVAC duct system, which could otherwise allow flames and smoke to travel between rooms and floors. Fire dampers typically use a fusible link that melts at a specific temperature, causing the damper to close and block the passage of air, thus helping to compartmentalize the fire and prevent its spread. The other options mentioned – spray-on insulation, asbestos coatings, and ventilation – do not directly contribute to controlling the spread of fire within return air plenums.

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15. What is the primary goal of benchmarking?

Explanation

The primary goal of benchmarking is to improve operational performance. Benchmarking involves comparing an organization's processes, products, and services against those of competitors or industry leaders to identify areas for improvement and best practices. By benchmarking, organizations can identify gaps in performance, set goals for improvement, and implement strategies to enhance efficiency, productivity, and overall operational effectiveness. This helps organizations stay competitive, enhance customer satisfaction, and achieve higher levels of success in their operations.

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16. What is the most practical lighting option for illuminating interior working areas in an office?

Explanation

Fluorescent lighting is commonly used in office environments due to its energy efficiency, long lifespan, and ability to provide bright and even illumination. It produces less heat compared to incandescent lighting, making it more comfortable for prolonged use in indoor spaces. Additionally, fluorescent lighting fixtures are available in various sizes and shapes, allowing for flexible installation options to suit different office layouts. Therefore, fluorescent lighting is the preferred choice for efficiently illuminating interior working areas in offices.

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17. Administrating Building Operations and Maintenance The level of maintenance that intends to preserve the performance expected from the equipment or system is:

Explanation

Preventive maintenance refers to the level of maintenance that aims to preserve the expected performance of equipment or systems. It involves regular inspections, cleaning, lubrication, and replacement of parts to prevent breakdowns and ensure optimal functioning. By proactively addressing potential issues, preventive maintenance helps to avoid costly repairs and downtime. This approach helps to extend the lifespan of equipment and improve overall operational efficiency.

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18. The keys to providing any facilities service is to effectively manage service efforts and to maintain realistic:

Explanation

To effectively manage service efforts and ensure customer satisfaction, it is crucial to maintain realistic expectations. This means setting clear and achievable goals and communicating them to both the service providers and the customers. By managing expectations, the service provider can avoid overpromising and underdelivering, which can lead to dissatisfaction and negative experiences. Realistic expectations also help in resource allocation and planning, ensuring that the facilities service is provided efficiently and effectively.

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19. Hazcom Specifics on a chemical's properties, hazards and safe use are given in a:

Explanation

A Material Safety Data Sheet (MSDS) provides detailed information about a chemical's properties, hazards, and safe use. It includes information such as physical and chemical properties, health hazards, precautions for safe handling and use, and emergency procedures. MSDSs are typically provided by the manufacturer or supplier of the chemical and are an important resource for ensuring the safe handling and use of chemicals in the workplace.

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20. The Central issue in an investment decision is the owner's:

Explanation

In an investment decision, the central issue is the owner's objectives. This refers to the goals or desired outcomes that the owner wants to achieve through their investment. The owner's objectives could include factors such as maximizing returns, preserving capital, generating income, or achieving a specific financial milestone. The owner's objectives play a crucial role in determining the investment strategy, risk tolerance, and time horizon for the investment. By understanding the owner's objectives, investment professionals can tailor their recommendations to align with the owner's goals and help them achieve their desired outcomes.

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21. Human and Environmental Factors National Emission Standards for Hazardous Air Pollutants (NESHAPs) concerning asbestos-containing material (ACM) in existing on-site structures are often cited in cases of:

Explanation

NESHAPs concerning ACM in existing on-site structures are often cited in cases of renovation. This is because renovation activities can disturb and release asbestos fibers into the air, posing a health risk to workers and occupants. NESHAPs provide guidelines and regulations to ensure proper handling, removal, and disposal of ACM during renovation projects, minimizing the potential exposure to asbestos.

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22. In the facility planning process, strategic planning decisions can occur:

Explanation

In the facility planning process, strategic planning decisions can occur at any time. This means that these decisions are not limited to specific quarters or timeframes. Strategic planning decisions are crucial for determining the long-term goals and objectives of the facility, as well as the allocation of resources and development of action plans. By allowing these decisions to occur at any time, organizations have the flexibility to adapt to changing circumstances and make informed decisions whenever necessary.

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23. The measurement of the frequency of change in the physical workplace of an organization is referred to as:

Explanation

Churn refers to the measurement of the frequency of change in the physical workplace of an organization. It is a term commonly used in business to describe the rate at which employees leave a company and are replaced by new hires. In this context, churn is used to assess the turnover and movement of employees within an organization, indicating the level of instability and change within the workplace. It helps organizations understand the dynamics of their workforce and make informed decisions regarding talent management and employee retention strategies.

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24. The point where total income and total expenses equal each other out is the:

Explanation

The break-even point is the point at which total income and total expenses are equal. This means that the business is neither making a profit nor incurring a loss. It is an important concept in financial analysis as it helps determine the minimum level of sales or revenue needed to cover all costs. By reaching the break-even point, a business can start generating profits. Therefore, the correct answer is break-even point.

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25. In a closed loop HVAC system, the feedback process begins with the:

Explanation

In a closed loop HVAC system, the feedback process begins with the sensor. The sensor is responsible for measuring the current conditions such as temperature, humidity, or pressure in the environment. It sends this information to the controller, which then compares it to the desired setpoint. Based on this comparison, the controller determines if any adjustments need to be made. The controller then sends signals to the actuator, which is responsible for making the necessary changes to the controlled device, such as adjusting the temperature or airflow. Therefore, the sensor is the starting point of the feedback process in a closed loop HVAC system.

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26. The variable air volume (VAV) system depends on:

Explanation

The correct answer is "Sensors for static pressure in the ducts." In a variable air volume (VAV) system, sensors are used to measure the static pressure in the ducts. These sensors help to regulate the airflow by adjusting the speed of the fan or the position of the dampers. By monitoring the static pressure, the system can maintain a consistent airflow and ensure that the desired temperature and comfort levels are achieved in the conditioned space.

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27. The heart of the elevator system and location of most routine maintenance is the:

Explanation

The machine room is the correct answer because it houses the main components of the elevator system, including the motor, control panel, and other mechanical equipment. Routine maintenance tasks such as lubrication, inspection, and repairs are typically performed in the machine room. The hoist-way is the vertical shaft where the elevator car moves, the cab is the enclosed space where passengers ride, and the pit is the area at the bottom of the hoist-way. However, these locations are not the primary focus of routine maintenance and do not contain the essential equipment for the elevator system.

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28. Facility Function - Mission and Vision Statements The quality of customer service should be determined by:

Explanation

The quality of customer service should be determined by customer perceptions because ultimately, it is the customers who experience and evaluate the service provided. Their perceptions and feedback are crucial in assessing the effectiveness and satisfaction level of the service. Budgetary constraints, manager's expectations, and expert opinions may provide some guidance, but they do not reflect the actual experience and satisfaction of the customers. Therefore, customer perceptions should be the primary factor in determining the quality of customer service.

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29. Leadership Setting long-range goals and strategies, defining the direction of a unit or organization, recognizing the possibilities and potential in the future, and inspiring others to join in are all aspects of:

Explanation

Leadership involves setting long-range goals and strategies, defining the direction of a unit or organization, recognizing the possibilities and potential in the future, and inspiring others to join in. This role goes beyond supervision, management, and administration, as it requires the ability to motivate and guide others towards a common vision. Leadership is about inspiring and influencing others to achieve shared goals, while supervision focuses more on overseeing tasks and ensuring they are completed. Management involves organizing and coordinating resources to achieve objectives, and administration involves implementing policies and procedures. Therefore, the correct answer is leadership.

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30. All of the following types of information are required on a typical MSDS except:

Explanation

The MSDS (Material Safety Data Sheet) is a document that provides detailed information about a hazardous chemical. It includes information about safe handling procedures, precautionary measures, spill cleanup procedures, and the potential for fire or explosion. However, it does not typically include the titles of personnel authorized to use the chemical. This information is typically not relevant to the safe handling and use of the chemical, which is the main purpose of an MSDS.

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31. More than 50% of IAQ complaints are associated with:

Explanation

Ventilation systems are responsible for more than 50% of IAQ (Indoor Air Quality) complaints. This suggests that issues with the ventilation systems, such as inadequate air circulation or improper maintenance, can result in poor air quality within indoor spaces. Poor ventilation can lead to the accumulation of pollutants, allergens, and other harmful substances, causing discomfort and health problems for occupants. Therefore, it is crucial to ensure that ventilation systems are properly designed, installed, and maintained to promote good IAQ and a healthy indoor environment.

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32. When a bundle of a full range of services is provided by a third-party single contractor or group of contractors, this arrangements is referred to as:

Explanation

Outsourcing refers to the arrangement where a third-party contractor or group of contractors provides a bundle of services. This means that instead of handling these services in-house, a company delegates them to an external party. This can be beneficial as it allows the company to focus on its core competencies while the contractor takes care of the specialized services.

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33. For facilities reports prepared in following years, information contained in the first facilities report will serve as a:

Explanation

The information contained in the first facilities report will serve as a precedent. This means that it will set an example or standard for future facilities reports. The first report will establish a guideline or reference point that subsequent reports will follow. The information and practices outlined in the initial report will be used as a basis for comparison and decision-making in future reports.

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34. HVAC systems are designed with a capacity based on:

Explanation

HVAC systems are designed with a capacity based on the estimated maximum heating and cooling loads. This means that the system is designed to handle the maximum amount of heating and cooling that the building will require. By designing the system based on these estimated loads, it ensures that the HVAC system will be able to meet the heating and cooling needs of the building, even during peak conditions. This helps to ensure that the system will be able to maintain a comfortable indoor environment for the occupants, while also being energy efficient and cost-effective.

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35. Review of Existing Environmental Practices and Procedures What should you do as a facility manager, when personnel have developed symptoms associated with "sick building syndrome"?

Explanation

When personnel have developed symptoms associated with "sick building syndrome," hiring an indoor air quality consultant is the best course of action for a facility manager. This is because an indoor air quality consultant specializes in identifying and resolving issues related to air quality in buildings. They have the expertise and knowledge to conduct thorough assessments, identify the root causes of the problem, and recommend appropriate solutions. By hiring an indoor air quality consultant, the facility manager can ensure that the issue is properly addressed and that measures are taken to improve the indoor air quality for the well-being of the personnel.

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36. The principal way to improve a building's indoor air quality is to:

Explanation

Maintaining acceptable temperature and relative humidity is the principal way to improve a building's indoor air quality. Temperature and humidity levels can greatly affect the growth of mold, bacteria, and other pollutants in the air. By keeping the temperature and humidity within a comfortable range, it helps to prevent the conditions that promote the growth of these pollutants. This, in turn, helps to ensure better air quality for the occupants of the building.

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37. Maintenance and Modernization of Elevators If  the main power fails in a building, the emergency power system for the elevators causes each elevator cab to:

Explanation

In the event of a power failure, the emergency power system for elevators is designed to ensure the safety of passengers. The elevators are programmed to go to the lowest designated floor. This is done to allow passengers to exit the elevator safely and easily, as the lowest floor is typically closest to the building's exits. By going to the lowest floor, the elevators also minimize the risk of passengers being trapped in the elevator during a power outage.

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38.  A manager's decision to replace equipment that uses CFC's depends on the existing equipment's:

Explanation

The manager's decision to replace equipment that uses CFC's depends on the condition and age of the existing equipment. This means that if the equipment is in poor condition or if it is old and nearing the end of its lifespan, it would be more likely to be replaced. The amount of CFC's used, power plants, and ease of maintenance are not mentioned as factors influencing the decision, so they are not relevant to determining whether the equipment should be replaced.

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39. Basic Budgeting Principles Which of the following is a benchmark for rental adjustments?

Explanation

The Consumer Price Index is a benchmark for rental adjustments because it measures changes in the average price level of goods and services purchased by households. It is commonly used to track inflation and adjust rental prices accordingly. By referencing the Consumer Price Index, landlords and property owners can ensure that rental rates keep up with the changing cost of living. This helps maintain the value of rental properties and ensures fair pricing for tenants.

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40. To avert innocent but unfortunate gaffes by contract personnel at the outset of a project, the contract should include:

Explanation

The contract should include descriptions of acceptable and unacceptable communication patterns to prevent innocent but unfortunate gaffes by contract personnel at the beginning of a project. This is important because clear communication guidelines ensure that all parties involved understand how to effectively communicate with each other. By outlining what is considered acceptable and unacceptable, the contract helps to avoid misunderstandings, misinterpretations, and potential conflicts that may arise due to ineffective communication. This ultimately contributes to the smooth execution of the project and helps to prevent any unnecessary mistakes or errors.

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41. To keep all parties involved in the construction process up-to-date, the facility manager should have:

Explanation

Regular progress meetings are necessary for keeping all parties involved in the construction process up-to-date. These meetings provide an opportunity for the facility manager to communicate with the construction manager, architect, and other stakeholders to discuss the progress of the project, address any issues or concerns, and ensure that everyone is on the same page. Regular progress meetings help maintain transparency, facilitate effective communication, and enable timely decision-making, ultimately leading to a smoother construction process and successful project completion.

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42. Using Visual Aids In organization-oriented information, stacking charts are an example of:

Explanation

Stacking charts are a type of visual aid that presents data in a graphical form. They use stacked bars or columns to represent different categories or variables, allowing for easy comparison and analysis. This makes them an example of graphic form in organization-oriented information.

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43. The heating system that uses a refrigeration cycle is the:

Explanation

A heat pump is a heating system that uses a refrigeration cycle. It transfers heat from a colder area to a warmer area, making the warmer area even warmer. This process is achieved by using a refrigerant that absorbs heat from the colder area, then compresses and releases it into the warmer area. The heat pump can be used for both heating and cooling purposes, making it an efficient and versatile heating system.

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44. To save labor costs, group re-lamping should be done:

Explanation

Group re-lamping should be done at planned intervals in order to save labor costs. This means that instead of replacing individual bulbs as they burn out, the re-lamping process is scheduled and carried out for a group of bulbs at specific intervals. By doing so, the labor costs associated with frequent bulb replacements are reduced, as the work can be done in a more efficient and organized manner. Additionally, planned intervals ensure that the lighting system remains functional and reliable, minimizing any potential disruptions or downtime caused by burned-out bulbs.

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45. Grounds Maintenance You have just bid a landscape maintenance contract.  The low bidder is unable to provide I-9 (right-to-work) forms for its foreign-born laborers.  What should you do?

Explanation

The correct answer is to disqualify the bidder. This is because the bidder is unable to provide I-9 forms for its foreign-born laborers, which is a requirement for verifying the eligibility of employees to work in the United States. By disqualifying the bidder, you ensure that you are in compliance with legal requirements and avoid potential legal and financial consequences.

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46. In relocating your company, the most important consideration should be:

Explanation

When relocating a company, the most important consideration should be minimizing business interruptions. This is because any disruption in business operations can lead to financial losses, customer dissatisfaction, and potential damage to the company's reputation. While the selection of a reliable moving company, a well-planned moving schedule, and cost savings are also important factors, they all ultimately contribute to minimizing business interruptions during the relocation process. Therefore, prioritizing business continuity and ensuring a smooth transition is crucial for the success of the relocation.

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47. Which of the following four success criteria is the least important in developing and implementing a solid facility automation program?

Explanation

The creation of a paperless system is the least important success criteria in developing and implementing a solid facility automation program. While reducing paper usage can be beneficial for efficiency and sustainability, it is not as critical as other factors. Enhancing the productivity of the workforce is crucial for maximizing efficiency and output. Reducing maintenance failures is important for minimizing downtime and costs. Improving customer satisfaction is essential for building a positive reputation and ensuring repeat business. Therefore, the creation of a paperless system is of lesser importance compared to the other success criteria.

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48. To demonstrate a "good faith" effort toward employee safety and health, all activities to eliminate workplace hazards must be:

Explanation

To ensure employee safety and health, it is necessary to document all activities aimed at eliminating workplace hazards in detail and keep the documentation updated. This documentation serves as evidence of the efforts made to address safety concerns and can be used for reference and future improvement. By documenting the activities, the organization can demonstrate its commitment to employee well-being and provide a record of the steps taken to mitigate hazards. Additionally, keeping the documentation updated ensures that it accurately reflects the current state of the workplace and any changes made to address hazards.

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49. Organized project documentation is important for all of the following reasons except:

Explanation

Organized project documentation is important for several reasons, including saving time when retrieving information, preserving credibility, and referencing all decisions. However, the reason of "occupants feeling like part of the process" is not directly related to the importance of organized project documentation. This reason focuses more on the emotional aspect of the occupants rather than the practical benefits of having organized documentation.

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50. Developing a Strategic Facilities Plan The more timely the information, the better the:

Explanation

Timely information is crucial for making informed decisions. When information is available in a timely manner, it allows decision-makers to assess the situation accurately and make appropriate choices. Timely information ensures that decisions are not delayed or based on outdated data, which can lead to poor outcomes. Therefore, the better the timeliness of information, the better the decision-making process.

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51. Which of the following is/are discounted cash flow techniques?

Explanation

All of the options listed, namely Present Value, Net Present Value, and Internal Rate of Return, are discounted cash flow techniques. Present Value is a technique used to determine the current value of future cash flows, taking into account the time value of money. Net Present Value is a technique used to assess the profitability of an investment by calculating the present value of expected cash inflows and outflows. Internal Rate of Return is a technique used to determine the rate of return that makes the net present value of an investment equal to zero. Therefore, all three options are discounted cash flow techniques.

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52. Marketing Your Department and Services The annual report can be used to report all of the following except:

Explanation

The annual report is a comprehensive document that provides an overview of the department's activities and achievements over the course of a year. It is typically used to communicate important information to stakeholders, such as budget impact on facilities, changes in facility strategy, and critical maintenance actions. However, project proposals are typically not included in the annual report as they are separate documents that outline specific initiatives and their associated details, such as objectives, timelines, and resource requirements.

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53. The direct-expansion refrigerant HVAC system commonly used in newer one to two-story office buildings is:

Explanation

A rooftop unit is commonly used in newer one to two-story office buildings because it offers a compact and efficient solution for heating, ventilation, and air conditioning (HVAC) needs. This type of system is installed on the roof of the building, allowing for easy access and maintenance. It also helps save valuable indoor space and reduces noise levels inside the building. Additionally, rooftop units are designed to handle the cooling and heating requirements of larger spaces, making them suitable for office buildings.

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54. Who is legally responsible for the completeness and accuracy of the information on the uniform hazardous waste manifest?

Explanation

The generator is legally responsible for the completeness and accuracy of the information on the uniform hazardous waste manifest. This is because the generator is the entity that produces the waste and initiates its transportation. They are required to provide accurate and detailed information about the waste, including its composition, quantity, and potential hazards. This information is crucial for ensuring safe handling, transportation, and disposal of hazardous waste.

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55. The document that provides a basis for developing a strategic facilities plan is the:

Explanation

The corporation's strategic plan provides a comprehensive outline of the organization's long-term goals and objectives, along with the strategies and actions needed to achieve them. Developing a strategic facilities plan requires aligning the facilities and infrastructure needs with the corporation's overall strategic direction. Therefore, the corporation's strategic plan serves as the most appropriate document to provide a basis for developing a strategic facilities plan. The annual report may provide financial information and performance updates but may not contain the necessary information for facilities planning. The department's goals and objectives and mission statement may be relevant, but they may not encompass the broader strategic considerations of the entire corporation.

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56. What is the best way to develop teamwork among your staff members?

Explanation

Consistently involving staff members in the decision-making process is the best way to develop teamwork among them. By including them in the decision-making process, it shows that their opinions and ideas are valued, which fosters a sense of ownership and commitment to the team. It also encourages collaboration and communication among team members as they work together to make informed decisions. This approach promotes a culture of teamwork and empowers individuals to take responsibility for the team's success.

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57. What is the best way to assess the quality of services your department has been giving to the occupants?

Explanation

Occupant surveys are the best way to assess the quality of services provided by the department to the occupants. These surveys allow the department to gather feedback directly from the occupants, providing valuable insights into their satisfaction levels and areas for improvement. Unlike informal conversations, surveys provide a structured and systematic approach to collecting feedback, ensuring that all occupants have an equal opportunity to share their opinions. Surveys completed after individual jobs are completed may only capture feedback on specific tasks, while complaints may not always reflect the overall quality of services. Therefore, occupant surveys offer a comprehensive and reliable method for assessing service quality.

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58. All facility management functions have aspects that are both:

Explanation

Facility management functions encompass both strategic and tactical aspects. Strategic decisions involve long-term planning and goal-setting, focusing on achieving organizational objectives. Tactical actions, on the other hand, are more short-term and operational in nature, involving day-to-day activities and implementation of strategies. Both strategic and tactical elements are necessary for effective facility management, as they ensure that the organization's goals are aligned with the operational activities and that the facilities are managed efficiently and effectively.

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59. Environmental and Risk Management Documents that convey the organization's compliance to regulations and local codes and ordinances are called:

Explanation

Legal compliance documents are the documents that convey an organization's compliance to regulations and local codes and ordinances. These documents ensure that the organization is operating within the legal framework and meeting all the necessary requirements. They serve as evidence of the organization's commitment to following the law and can be used to demonstrate compliance to regulatory authorities or in legal proceedings.

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60. What is the written instrument, evidenced by a note or bond, which the borrower gives as security for the repayment of the loan:

Explanation

A mortgage is a written instrument, evidenced by a note or bond, which the borrower gives as security for the repayment of the loan. It is a legal agreement between the borrower and the lender, where the borrower pledges their property as collateral in case of loan default. The mortgage allows the lender to have a claim on the property until the loan is fully repaid, giving them the right to sell the property to recover their money if necessary.

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61. In a multi-floor, multi-tenant office building, a private stairwell built between two floors occupied by one tenant is:

Explanation

The private stairwell built between two floors occupied by one tenant is considered part of the tenant's rentable areas because it is a space that the tenant is able to lease and utilize. Additionally, it is also considered part of the tenant's usable areas because the tenant has exclusive access to the stairwell and can use it for their own purposes. Therefore, the correct answer is both B and C.

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62. The EPA National Emission Standards for Hazardous Air Pollutants primarily govern the asbestos activities of:

Explanation

The EPA National Emission Standards for Hazardous Air Pollutants primarily govern the asbestos activities of renovation and demolition. This is because during renovation and demolition activities, there is a high risk of asbestos being disturbed and released into the air. These standards aim to regulate and minimize the release of asbestos fibers during such activities to protect workers and the environment from the harmful effects of asbestos exposure. Inspections, abatement, and worker personal monitoring may also be regulated by the EPA, but the primary focus is on renovation and demolition.

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63. Bid Process Who obtains comprehensive insurance for contractors?

Explanation

The contractor obtains comprehensive insurance for themselves. As the contractor is responsible for their own insurance coverage, they are the ones who typically secure comprehensive insurance. This ensures that they are protected against any potential damages or liabilities that may arise during the course of their work.

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64. During a move, if an employee does not pack according to move schedule, the person who should decide what is moved and what is discarded is:

Explanation

The facility manager should decide what is moved and what is discarded if an employee does not pack according to the move schedule. As the person responsible for managing the facility, they have the knowledge and authority to make decisions about what items are necessary to be moved and what can be discarded. They are familiar with the needs and requirements of the facility and can ensure that only essential items are moved to the new location.

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65. The all-air system that requires minimum apparatus size and the least complicated duct system is the:

Explanation

The single-duct VAV (Variable Air Volume) system requires minimum apparatus size and the least complicated duct system compared to the other options. In a single-duct VAV system, the air is supplied at a constant temperature but the volume of air varies based on the cooling or heating demand of each zone. This allows for better control and energy efficiency. The single-duct VAV system is simpler and requires smaller equipment and ductwork compared to the other options mentioned.

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66. The level of maintenance that meets basic manufacturer's recommendations and requires a minimum level of skill is:

Explanation

Preventive maintenance is the level of maintenance that meets the basic manufacturer’s recommendations and requires a minimum level of skill. This type of maintenance is designed to prevent equipment failures before they occur and typically involves straightforward, routine tasks such as inspections, cleaning, and minor adjustments according to a set schedule. These tasks can often be performed following a checklist provided by the manufacturer, making it accessible for personnel with less specialized skills. This proactive approach helps to maintain the reliability and efficiency of equipment without needing in-depth knowledge of its internal systems.

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67. Ownership Which of the following space planning techniques will assist in bringing space/cost ratios into line:

Explanation

Consolidating conference rooms and other support areas will assist in bringing space/cost ratios into line. By consolidating these areas, it will reduce the overall amount of space needed for these functions, which in turn will help to decrease costs. This technique allows for more efficient use of space, as multiple functions can be accommodated within a single area, rather than having separate rooms for each function. This can also lead to better utilization of resources and increased collaboration among employees.

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68. The matrix of worker's activities and intensity levels is useful for the manager to evaluate:

Explanation

The matrix of worker's activities and intensity levels is useful for the manager to evaluate ergonomic risks. By analyzing the activities and intensity levels of workers, the manager can identify potential risks and hazards that may affect the workers' physical health and well-being. This information can help the manager implement measures to reduce or eliminate these risks, ensuring a safer and healthier work environment for the employees.

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69. The best way for facilities personnel to become involved in marketing is through:

Explanation

Excelling at customer service is the best way for facilities personnel to become involved in marketing because providing exceptional customer service can lead to positive word-of-mouth referrals and recommendations. When facilities personnel consistently go above and beyond to meet customer needs and expectations, it creates a positive image for the organization and helps attract new customers. By focusing on delivering excellent customer service, facilities personnel indirectly contribute to the marketing efforts of the organization and help build a strong reputation in the industry.

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70. Elevators in buildings that have more than seven stops and require faster operation are generally:

Explanation

Traction elevators are generally used in buildings that have more than seven stops and require faster operation. These elevators use a system of ropes and counterweights to move the elevator car, allowing for smooth and efficient operation. Traction elevators are capable of higher speeds and can handle heavier loads compared to other types of elevators, making them suitable for buildings with multiple floors and high traffic.

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71. Due Diligence Under the CERCLA liability, if a chemical release occurs on a property, the burden of notification and costs normally rests on all of the following except:

Explanation

Under the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA), the liability for notification and costs of a chemical release on a property falls on the owner of the property, the operator of the facility, and the transporter of the materials. However, neighboring property owners are not responsible for these burdens. This means that if a chemical release occurs on a property, the neighboring property owners are not legally obligated to bear the costs or notify authorities about the incident.

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72. An example of corporate objective for a facility project would be:

Explanation

Developing an environment that attracts highly qualified employees is a corporate objective for a facility project because it focuses on creating a workplace that is appealing to talented individuals. By attracting highly qualified employees, the company can benefit from their skills and expertise, leading to improved productivity and performance. This objective also suggests that the facility project aims to create a positive work environment that promotes employee satisfaction and engagement, which can contribute to employee retention and overall organizational success.

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73. Most planning of short-term projects, including schematic design, should take place directly in:

Explanation

When planning short-term projects, including schematic design, it is important to involve the users or stakeholders who will be directly impacted by the project. Team meetings with users allow for effective communication, collaboration, and gathering of requirements and feedback. This ensures that the project is aligned with the needs and expectations of the users, leading to a more successful outcome. Senior management offices, corporate meetings, and architects offices may not provide the same level of user input and involvement.

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74. Besides just saving energy, what is an additional benefit of "economizers" on HVAC units?

Explanation

Economizers on HVAC units provide an additional benefit of less wear on all moving parts. This means that the components of the HVAC system, such as fans, motors, and belts, experience less stress and friction, leading to reduced maintenance and longer lifespan of the equipment. This benefit contributes to cost savings and increased efficiency of the HVAC system overall.

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75. The type of control that uses a varying signal in the control of heating, cooling and humidity is:

Explanation

Proportional action is the type of control that uses a varying signal in the control of heating, cooling, and humidity. It adjusts the output in proportion to the error between the desired setpoint and the actual value. This means that as the error increases, the control signal also increases proportionally, resulting in a more precise and accurate control of the system. This type of control is commonly used in HVAC systems to maintain a consistent and comfortable environment.

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76. Leasing The lease that tends to be long-term (20 years or more) is the:

Explanation

A ground lease is a type of lease that tends to be long-term, often lasting for 20 years or more. In a ground lease, the tenant leases only the land from the landlord and is responsible for constructing and maintaining any buildings or improvements on the property. This type of lease is commonly used for commercial or industrial purposes, where the tenant may want a long-term commitment to the land without having to invest in purchasing it outright.

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77. Good facility planning makes a significant contribution to the corporate:

Explanation

Good facility planning directly impacts the financial performance of a company, which is commonly referred to as the "bottom line." By efficiently designing and organizing the physical space, companies can optimize productivity, reduce operational costs, and increase revenue. Therefore, good facility planning plays a crucial role in improving the financial success and profitability of a corporation.

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78. Detailed logistics of a move for employees should be included on a(n):

Explanation

A master schedule is a comprehensive document that outlines all the details and logistics of a move for employees. It includes information such as the timeline, tasks, resources, and responsibilities related to the move. Unlike a printout, operating procedure form, or Schedule A, a master schedule provides a holistic view of the entire move, allowing for effective planning, coordination, and execution.

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79. If the present value of the future cash flows from an investment is greater than the initial investment, then:

Explanation

If the present value of the future cash flows from an investment is greater than the initial investment, it means that the investment is expected to generate more cash flows than the initial investment. This indicates that the internal rate of return (IRR), which is the rate at which the present value of the cash flows equals the initial investment, is greater than the expected rate of return. Therefore, the correct answer is that the internal rate of return is greater than the expected rate of return.

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80. Lighting Applications and Maintenance As a part of a feasibility study, which evaluation approach analyzes all current and future financial implications of a capital project?

Explanation

Life-cycle costing is an evaluation approach that analyzes all current and future financial implications of a capital project. It takes into account the initial cost of the project, as well as the costs of operating, maintaining, and replacing the project over its entire lifespan. This approach helps in determining the true cost of the project and allows decision-makers to consider the long-term financial impact before making investment decisions.

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81. Any investigation of a suspected building-related illness must be reported immediately to the:

Explanation

In the case of a suspected building-related illness, it is important to report the investigation immediately to the appropriate health officials. These officials are responsible for monitoring and protecting public health, and they have the expertise to assess and address potential health risks associated with the building. Reporting to the appropriate health officials ensures that the necessary actions can be taken to investigate and mitigate any potential health hazards in the building, safeguarding the well-being of the occupants.

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82. From the facility management viewpoint, decisions about expenditures and programs are governed primarily by:

Explanation

From a facility management viewpoint, decisions about expenditures and programs are primarily governed by business objectives. This means that the overall goals and strategies of the organization play a significant role in determining how resources should be allocated and what programs should be implemented. The local economy may have some influence on these decisions, as well as the specific needs of the building, but ultimately it is the business objectives that guide the decision-making process. Management philosophy may also play a role in shaping these decisions, but it is not the primary factor.

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83. Receiving, Prioritizing, and Managing Work The core of the tactical facility function and the place customers contact when they need a facility service is the:

Explanation

The correct answer is the Work reception center. This is the place where customers contact when they need a facility service. It is the core of the tactical facility function as it receives, prioritizes, and manages work requests. The work reception center acts as a central hub for coordinating and organizing the various maintenance and facility tasks. It ensures that customer requests are properly addressed and assigned to the appropriate personnel for resolution.

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84. To compensate for thermal load variance due to sun, wind, and outside temperature, the HVAC system uses:

Explanation

The HVAC system uses multiple zones to compensate for thermal load variance due to sun, wind, and outside temperature. By dividing the building into different zones, each with its own thermostat, the system can adjust the heating or cooling in each zone independently based on the specific needs of that area. This allows for more precise control and efficient energy usage, as different zones may have different temperature requirements depending on factors like sunlight exposure or outdoor temperature.

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85. External Factors What is the greatest potential pitfall in acquiring property today?

Explanation

The greatest potential pitfall in acquiring property today is inadvertently accepting environmental contamination liability. This means that when purchasing a property, there is a risk of unknowingly assuming responsibility for any environmental issues or contamination present on the property. This can lead to significant financial and legal consequences for the buyer, including costly cleanup and remediation efforts. Therefore, it is crucial for buyers to thoroughly assess the environmental history and potential risks associated with a property before making a purchase.

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86. Disposal of Facilities When a lease agreement provides for "injunctive relief",

Explanation

The correct answer states that in the event of a breach of covenants, the landlord has the right to invoke any remedy by law. This means that if the tenant violates any of the terms or conditions in the lease agreement, the landlord has the legal right to take appropriate action to address the breach. This could include pursuing legal action, seeking damages, or enforcing any other remedies available under the law to resolve the issue.

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87. The greatest value of computer-aided facilities management (CAFM) systems is in their support of:

Explanation

CAFM systems provide valuable support in strategic planning by helping organizations make informed decisions about their facilities. These systems offer tools for analyzing data related to space utilization, maintenance, and energy consumption, allowing organizations to optimize their facility management strategies. By using CAFM systems, organizations can identify opportunities for cost savings, improve efficiency, and align their facility management goals with their overall business objectives. This ultimately helps organizations plan and allocate resources strategically, leading to improved performance and competitive advantage.

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88. When calculating a floor's rentable area, you must first subtract the area calculation for which of the following?

Explanation

When calculating a floor's rentable area, you must first subtract the area calculation for stairwells, elevator shafts, and mechanical chases. These areas are not rentable spaces and are typically excluded from the total rentable area calculation.

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89.  From the corporate executive's point of view, facilities:

Explanation

Facilities support the objective of the business by providing the necessary infrastructure and resources for the smooth functioning of the organization. They play a crucial role in enabling the execution of business strategies and achieving the desired goals. Facilities ensure that employees have a conducive environment to work in, customers have a pleasant experience, and operations are carried out efficiently. They contribute to enhancing productivity, customer satisfaction, and overall business performance. As a result, facilities are considered an integral part of the business and are essential for its success.

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90. Outsourcing Facilities Services Outsourcing may be used in all of the following situations except:

Explanation

Outsourcing is a strategy commonly used by companies to reduce costs, focus on their core business, and streamline operations. By outsourcing non-core functions, companies can reduce their headcount and expenses by relying on external service providers. This allows them to allocate more resources and attention to their core competencies. However, outsourcing does not directly contribute to increasing the span of control. Span of control refers to the number of subordinates a manager can effectively supervise. Outsourcing does not inherently increase the number of subordinates under a manager's control, as it involves delegating tasks to external parties rather than internal employees.

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91. One aspect of laying off staff and outsourcing facilities work is that it:

Explanation

Laying off staff and outsourcing facilities work allows for manpower flexibility because it enables the organization to adjust its workforce according to its needs. By reducing the number of permanent employees and outsourcing certain tasks, the organization can easily scale its workforce up or down based on fluctuations in demand or changes in business requirements. This flexibility helps the organization optimize its resources and maintain a more efficient and cost-effective operation.

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92. Finance Basic Financial Terminology Variable expenses include all of the following except:

Explanation

Variable expenses are costs that fluctuate based on the level of activity or production in a business. They are directly related to the volume of goods or services produced. Examples of variable expenses include raw materials, direct labor, and sales commissions. Depreciation, on the other hand, is a non-cash expense that represents the decrease in value of an asset over time. It is not directly affected by the level of activity in a business and is therefore not considered a variable expense.

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93. The advent of the micro-electric controls has produced a concept known as:

Explanation

The advent of micro-electric controls has led to the development of Integrated Comfort Systems (ICS). These systems utilize advanced technology to control and optimize various aspects of building comfort, such as temperature, lighting, and ventilation. By integrating different components and sensors, ICS can create a more efficient and comfortable environment for occupants. This concept combines the benefits of energy management and building management systems to provide a holistic approach to comfort and energy efficiency in buildings.

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94. The type of lighting that illuminates the general areas surrounding work positions is:

Explanation

Ambient lighting refers to the type of lighting that provides overall illumination to a space, including the general areas surrounding work positions. It is designed to create a comfortable and visually balanced environment, without causing any glare or shadows. Ambient lighting helps to reduce eye strain and provides a pleasant atmosphere for work. It is different from task lighting, which is specifically focused on illuminating a particular work area or task. Uniform lighting refers to an even distribution of light throughout a space, while non-uniform lighting refers to an uneven distribution of light.

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95. What is the major goal of a preventive maintenance program?

Explanation

The major goal of a preventive maintenance program is to reduce the number of times equipment is down unexpectedly. By implementing regular maintenance procedures, potential issues can be identified and addressed before they cause equipment failure or breakdowns. This helps to minimize downtime, increase productivity, and avoid costly repairs or replacements.

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96. Key Components of an Emergency Preparedness Plan A new emergency response plan has been developed.  A fire drill is scheduled as a part of the safety employee training.  Who should you notify ahead of time?

Explanation

In order to ensure a smooth and effective fire drill, it is important to notify the emergency response team ahead of time. They are specifically trained to handle emergencies and are equipped with the necessary knowledge and skills to respond appropriately during a fire drill. Notifying senior management, all managers, and all employees may not be necessary as their roles may not directly involve emergency response. Therefore, the emergency response team should be the ones notified ahead of time.

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97. Project Close-Out, Acceptance, and Commissioning The contractor submits to the facility manager the final notice of completion and asks for signature.  The project is 99% complete.  The facility manager should:

Explanation

The facility manager should not sign the form until a final occupancy permit is received because this permit indicates that all necessary inspections and approvals have been obtained, and the project is officially deemed complete and safe for occupancy. Without the final occupancy permit, there may still be outstanding issues or requirements that need to be addressed before considering the project complete. Therefore, it is important to wait for the permit to ensure that all necessary steps have been taken and the project is fully finished.

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98. Communication Corporate Facilities Communication The faculty union files a grievance the morning of a walk-through and informs the university that prior approval is needed (according to the contract) to make any changes or move any faculty from offices they currently occupy.

Explanation



When faced with a situation where a faculty union files a grievance regarding prior approval for changes or relocation of faculty offices, it is important to address the issue carefully and proactively. In this case, the best approach would be to ask the vice president's office to meet with the union's representatives before the scheduled walk-through.



Here are the reasons for this choice:

Direct communication: By involving the vice president's office, the university can establish direct communication with the union representatives and address their concerns promptly.

Prioritizing resolution: Holding a meeting before the walk-through allows both parties to discuss and potentially resolve the issue, minimizing disruption to the planned activity.

Ensuring compliance: Engaging the university's leadership can help ensure that the university is acting in accordance with the terms of the contract and respecting the faculty's rights.

Avoiding escalation: By addressing the situation proactively, the university can prevent the grievance from escalating or causing further complications.



While continuing the walk-through as planned, asking union stewards to join, or directly consulting with legal counsel are also possible actions, addressing the grievance through a meeting with the union and vice president's office is the most appropriate first step.

 
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99. Meetings The landlord is planning asbestos removal in your facility.  What information should you provide to employees?

Explanation

Employees should be provided with information on the safety procedures needed to avoid hazards during the asbestos removal process. This is important to ensure their well-being and to minimize the risk of exposure to asbestos fibers, which can be harmful to health. By informing employees about the safety procedures, they can take the necessary precautions and follow the guidelines to protect themselves from potential hazards.

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100. Floor Area Management Guidelines What is the ratio of usable area divided by the rentable area called?

Explanation

The ratio of usable area divided by the rentable area is called the building efficiency ratio. This ratio helps to measure the efficiency of a building by determining how much of the total area can be effectively used by tenants compared to the total area that can be rented out. A higher building efficiency ratio indicates that a larger proportion of the rentable area is usable, making the building more efficient and desirable for tenants.

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101. What would be the best policy to follow during downsizing?

Explanation

The best policy to follow during downsizing would be to consolidate in owned facilities and cancel leases. This means that the company should prioritize using their own facilities and reducing their expenses by terminating any leased properties. By consolidating in owned facilities, the company can save costs and streamline their operations. Cancelling leases also allows them to eliminate unnecessary expenses and focus on utilizing their existing resources efficiently. This approach ensures that the company can effectively downsize while minimizing financial burdens.

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102. Leadership & Management Overview The annual report can be used to report all of the following except:

Explanation

The annual report is a comprehensive document that provides information about the overall performance and activities of an organization. It is typically used to report financial statements, key achievements, and future plans. While it includes information about critical maintenance actions, changes in facility strategy, and the budget impact on facilities, it does not typically include project proposals. Project proposals are usually separate documents that outline specific initiatives or plans for future projects.

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103. One way to measure workload is by taking into account the size of a space and the:

Explanation

Churn rate refers to the rate at which customers or clients stop using a product or service. In the context of measuring workload, considering the churn rate is important because it indicates the number of customers that need to be serviced or supported. A higher churn rate implies a higher workload as more customers are leaving and new ones need to be acquired. Therefore, taking into account the churn rate helps in understanding the workload and making appropriate resource allocation decisions.

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104. Contract Administration What is the primary purpose of a shop drawing?

Explanation

The primary purpose of a shop drawing is to show a contractor how to build something. Shop drawings provide detailed and specific instructions, including dimensions, materials, and construction methods, to guide the contractor in the construction process. These drawings are typically prepared by subcontractors or manufacturers and serve as a visual representation of the final product, ensuring that it is built according to the specified requirements and design intent.

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105. The largest internal heat load in a typical office building is from:

Explanation

In a typical office building, the largest internal heat load often comes from people. Human bodies generate significant heat through metabolic processes, contributing to the overall temperature inside the building. While office equipment, lighting, and ventilation systems also generate heat, the cumulative effect of many occupants typically surpasses these other sources. Efficient HVAC systems are necessary to manage this heat load and maintain a comfortable indoor environment.

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106. Training and certification for lead inspectors, abatement workers and laboratories is overseen by:

Explanation

The correct answer is EPA. The Environmental Protection Agency (EPA) is responsible for overseeing the training and certification of lead inspectors, abatement workers, and laboratories. The EPA sets standards and regulations for lead-based paint activities to ensure the safety of workers and the public. They provide guidelines and resources for training programs and certification processes to ensure that individuals involved in lead-related work are properly trained and qualified.

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107. Responsibility for maintaining all manifest records of hazardous waste transport and disposal rests with the:

Explanation

The responsibility for maintaining all manifest records of hazardous waste transport and disposal rests with the Generator/Owner. This means that the individual or organization that generates or owns the hazardous waste is responsible for keeping track of the transportation and disposal of the waste. They need to maintain accurate records of all the manifests, which include information about the waste, its transportation, and its final disposal. This helps ensure proper handling and accountability for the hazardous waste throughout its lifecycle.

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108. The National Pollutant Discharge Elimination System permit program is administered by:

Explanation

The National Pollutant Discharge Elimination System (NPDES) permit program is a regulatory program that controls water pollution by regulating point sources that discharge pollutants into waters of the United States. This program is administered by the Environmental Protection Agency (EPA) or the appropriate state agency. The EPA and state agencies work together to ensure compliance with the NPDES permit requirements, as each state has the authority to implement and enforce the program within its jurisdiction. This division of responsibility allows for effective regulation and management of stormwater and wastewater discharges to protect water quality.

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109. Compared to regulations for underground storage tanks, those for above-ground storage tanks are:

Explanation

The regulations for above-ground storage tanks are fewer compared to regulations for underground storage tanks. This means that there are less stringent requirements and guidelines in place for above-ground storage tanks, possibly due to the perceived lower risk associated with them. It is important to note that while there are still regulations for above-ground storage tanks, they are not as extensive as those for underground storage tanks.

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110. How Facility Management Functions within the Business To demonstrate trends in workload, the facility manager must:

Explanation

To demonstrate trends in workload, the facility manager must have access to data for several years. This is because analyzing data over a long period allows the facility manager to identify patterns and fluctuations in workload. By comparing data from different years, they can determine if the workload is increasing, decreasing, or remaining stable. This information is crucial for effective planning and resource allocation within the facility management function. Access to data for several years provides a comprehensive understanding of workload trends and enables the facility manager to make informed decisions.

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111. You have to plan space for an occupant who refuses to provide you details of his/her requirements.  How would you obtain the information you need from him/her?

Explanation

By sending a detailed note outlining specific needs, you provide the occupant with clear expectations and opportunities to respond.

This approach encourages communication and collaboration, allowing the occupant to provide input at their convenience and ensuring their needs are considered in the planning process.

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112. Directing Highest and Best Use Studies  During an appraisal, adjustment for site density are best analyzed in relation to the ratio of:

Explanation

During an appraisal, adjustment for site density is best analyzed in relation to the ratio of building to land. This means that the value of the building in relation to the size of the land it occupies is considered. This ratio helps determine the highest and best use of the property, as it indicates how efficiently the land is being utilized by the building. A higher ratio suggests a higher site density, indicating that the building is utilizing the land more effectively, which can potentially increase its value.

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113. Which of the following is the primary responsibility of a Facility Manager in ensuring business continuity?

Explanation

A Facility Manager's key role in business continuity is to develop and maintain emergency preparedness plans. These plans ensure that the organization can quickly respond to and recover from disruptions, such as natural disasters or power failures, minimizing downtime and protecting assets.

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114. Site and Building Evaluation To best serve user needs, facilities standards must be:

Explanation

Facilities standards need to be flexible in order to best serve user needs. This means that they should be adaptable and able to accommodate changes and variations in user requirements. A rigid approach would limit the ability to address evolving needs, while an updated approach would ensure that the standards are current and relevant. Delineating the standards in writing is important for clarity and consistency, but flexibility is essential for meeting the diverse needs of users.

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115. In a facilities annual report, a list of facility actions scheduled for the coming year, in timetable form, is found in the:

Explanation

The full action plan is the most appropriate place to find a list of facility actions scheduled for the coming year in timetable form. This plan provides a comprehensive overview of all the actions that need to be taken and their timelines. It outlines the specific tasks and projects that will be carried out to improve and maintain the facilities. The critical maintenance plan may focus more on urgent and necessary maintenance tasks, while the corporate added value statement and executive summary are unlikely to contain detailed information about specific facility actions.

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116. What kind of lease includes the base rent, plus tenant pays a share of the real estate taxes, insurance, maintenance, repairs, and operating expenses:

Explanation

A triple-net lease is a type of lease where the tenant is responsible for paying not only the base rent but also a share of the real estate taxes, insurance, maintenance, repairs, and operating expenses. This means that the tenant is responsible for covering all the costs associated with the property, in addition to the rent. This type of lease is commonly used in commercial real estate, where the tenant takes on a significant portion of the financial burden for the property.

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117. What is the term used to describe the area of a building that measures to the outside face of exterior walls and disregards the cornices, pilasters and buttresses that extend beyond the wall face?

Explanation

The term used to describe the area of a building that measures to the outside face of exterior walls and disregards the cornices, pilasters, and buttresses that extend beyond the wall face is Gross area.

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118. Facilities involved with hazardous waste are required to obtain an EPA identification number if they:

Explanation

Facilities involved with hazardous waste are required to obtain an EPA identification number if they generate more than 100kg per month of regulated waste. This means that if a facility produces more than 100kg of regulated waste in a month, they must obtain an EPA identification number. This identification number helps to track and regulate the hazardous waste generated by the facility. It ensures that the facility is following proper waste management procedures and can be held accountable for their waste disposal practices.

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119. General guidelines for systems development of a CAFM should include all of the following with the exception of:

Explanation

The correct answer is "Independent of other FM systems". This means that a CAFM (Computer-Aided Facility Management) system should not be independent of other FM systems. In other words, it should be integrated with other FM systems to ensure seamless communication and data sharing between different systems. This integration allows for better coordination and efficiency in managing facility operations and maintenance.

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120. What is the term used to describe the area of a building that measures to the inside surface of the exterior building walls to the finished surface of the walls surrounding major vertical penetrations and building core and service space and to the center of partitions separating assignable area from secondary circulation space?

Explanation

The term used to describe the area of a building that measures to the inside surface of the exterior building walls to the finished surface of the walls surrounding major vertical penetrations and building core and service space and to the center of partitions separating assignable area from secondary circulation space is "assignable area". This refers to the space that can be assigned or allocated for specific purposes within a building, excluding areas like circulation spaces or mechanical rooms.

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121. The 1990 Clean Air Act Amendments directly and specifically target all of the following establishments except:

Explanation

The 1990 Clean Air Act Amendments directly target dry cleaners, power plants, and factories in order to regulate and reduce their emissions. However, office buildings are not directly targeted by these amendments. While office buildings may contribute to air pollution through energy consumption, the amendments primarily focus on industries that have a higher potential for emitting pollutants into the air.

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122. A building-related illness (BRI) produces symptoms that are:

Explanation

Building-related illnesses (BRI) are characterized by symptoms that can be directly attributed to airborne building pollutants. These pollutants can include mold, bacteria, chemicals, and other substances present in the indoor air. The symptoms of BRI are typically experienced by individuals who spend a significant amount of time in the building, such as occupants or workers. These symptoms can range from respiratory issues, such as coughing and wheezing, to more severe conditions that may require hospitalization or prolonged medical care. BRI is not specifically related to severe allergies to air pollution, although allergies can be a contributing factor.

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123. Per uniform building code, what is the minimum width for a major exit corridor?

Explanation

According to the uniform building code, the minimum width for a major exit corridor is 3'8".

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124. Automated Building Systems In the development of close coordination with the Information Technology department in a large organization, the facility manager must be aware of this as a first priority.

Explanation

The facility manager must be aware of the close coordination between the Information Technology (IT) department and the facility management (FM) department as a first priority because both IT and FM are support activities to the main mission of the overall organization. Cooperation with IT is essential because there are many overlapping functions between the two departments. Additionally, improving productivity is important in any organization, and currently, many IT functions promote productivity gains. Therefore, the facility manager must prioritize the importance of having a sound and functional automated network.

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125. Electrical Systems Operation and Maintenance The ratio of the maximum demand on an electrical system to the total connected load of a system is known as the:

Explanation

The demand factor is the ratio of the maximum demand on an electrical system to the total connected load of the system. It is used to determine the size of electrical equipment needed to meet the maximum demand of a system. A higher demand factor indicates a more efficient use of electrical power, as it means that the maximum demand is lower relative to the total connected load.

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126. Managing the Real Estate Master Plan What is the most important factor in leasing an office building?

Explanation

The most important factor in leasing an office building is cost. This is because the cost of leasing directly impacts a company's budget and profitability. A company needs to consider the affordability of the lease and ensure that it aligns with their financial goals. By choosing a cost-effective lease, a company can allocate their resources efficiently and maximize their profits.

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127. The Comprehensive Environmental Response, Compensation and Liability Act (CERCLA) and Superfund Amendments and Reauthorization Act (SARA) collectively provide the federal regulation establishing:

Explanation

CERCLA and SARA collectively establish the responsibility for cleanup of hazardous waste sites. These acts provide the federal regulation that outlines the procedures and requirements for identifying, assessing, and cleaning up contaminated sites. They establish the liability of potentially responsible parties (PRPs) for the costs associated with the cleanup and ensure that the responsible parties are held accountable for the environmental damage caused by hazardous waste. The acts also establish the procedures for determining the extent of contamination, developing and implementing cleanup plans, and monitoring the effectiveness of the cleanup efforts.

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128. In business, the word that refers to making something happen is:

Explanation

Tactics refers to the specific actions or methods used to achieve a particular goal or objective. In the context of business, tactics are the practical steps taken to implement a strategy and accomplish desired outcomes. While logistics involves the coordination and management of resources, strategy involves the overall plan or approach to achieve long-term goals, and ergonomics focuses on designing products and systems for efficiency and comfort. Therefore, tactics is the most appropriate word that refers to making something happen in a business context.

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129. Approximately how long will it take to double your money if you receive a 4% yield on your investment?

Explanation

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130. Furniture orders that are most susceptible to time-consuming delays are usually:

Explanation

Small orders and accessory pieces are most susceptible to time-consuming delays because they often require special handling and coordination. These orders may involve sourcing specific materials or components, which can take longer to obtain. Additionally, since these orders are typically smaller in size, they may not be given priority in terms of production and delivery. This can result in longer lead times and delays in fulfilling these orders.

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131. When there are many providers for facility services, to reduce the number of bids and proposals that must be reviewed in detail, a facility department should:

Explanation

When there are many providers for facility services, practicing short-listing can help reduce the number of bids and proposals that need to be reviewed in detail. Short-listing involves narrowing down the list of potential providers based on specific criteria or requirements. By doing so, the facility department can focus their time and effort on evaluating a smaller number of qualified candidates, making the selection process more efficient and manageable. This allows for a more streamlined decision-making process and increases the likelihood of finding the most suitable provider for the facility services needed.

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132. Security Compared to proprietary security, contract security typically produces:

Explanation

Contract security is typically less expensive compared to proprietary security. This is because contract security companies often have a larger pool of personnel to choose from, allowing them to offer their services at a lower cost. Additionally, contract security companies may have more streamlined operations and lower overhead costs compared to proprietary security, resulting in lower overall expenses. Therefore, opting for contract security can be a cost-effective solution for businesses while still providing adequate security measures.

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133. REAL ESTATE Overview The type or lease in which the lessee pays all operating expenses is:

Explanation

In a net lease, the lessee is responsible for paying not only the base rent but also all or a portion of the operating expenses associated with the property, such as property taxes, insurance, and maintenance costs. This type of lease shifts the financial burden of these expenses from the lessor to the lessee.

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134. The most effective budgeting and scheduling technique for capital and expensed budgeted projects is:

Explanation

This approach provides the most comprehensive and organized way to manage both capital and expensed projects. The master schedule ensures that all projects are aligned and coordinated, while separate budgets for capital and expensed projects allow for clear tracking and accountability of different funding sources and spending categories. This method promotes transparency, facilitates better decision-making, and helps to prevent overspending or budget conflicts.

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135. The two types of tactical activities are:

Explanation

Tactical activities typically involve specific tasks and short-term goals. "Projects and assignments" fit this description well, as they are focused efforts aimed at achieving particular outcomes within a defined timeframe. These are essential for implementing strategies and achieving operational objectives.

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136. To avert innocent but unfortunate gaffes by contract personnel at the outset of a project, the contract should include:

Explanation

The contract should include descriptions of acceptable and unacceptable communication patterns to prevent innocent but unfortunate gaffes by contract personnel at the beginning of a project. This is important because clear communication guidelines can help avoid misunderstandings, conflicts, and delays in the project. By specifying what types of communication are acceptable and what should be avoided, the contract ensures that all parties involved understand how to effectively communicate and collaborate throughout the project. This can contribute to smoother project execution and successful outcomes.

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137. Answer the next four questions using the following information: Joe Smith buys a 100,000 rentable square foot (rsf) office building for $5,000,000. A market survey indicates rents are in the range of $17.00 per rsf per year. The average vacancy rate is 10%. Operating expenses are typically 45% of the total income. Miscellaneous income is expected to be $5,000 per month. What Net Operating Income (NOI) can Joe expect on this property?

Explanation

Joe can expect a Net Operating Income (NOI) of $874,500 on this property. This can be calculated by subtracting the operating expenses from the total income. The total income can be calculated by multiplying the rentable square footage (100,000 rsf) by the rent per rsf per year ($17.00) and then subtracting the expected miscellaneous income ($5,000 per month). The operating expenses are typically 45% of the total income.

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138. In departmentalized companies with minimal interdepartmental coordination, the type of communication that works best is:

Explanation



In organizations with minimal interdepartmental coordination, the chain of command ensures that communication follows a clear and structured path. This hierarchical approach aligns with the organizational structure where each department operates relatively independently, and communication typically flows vertically through each level of management. This method maintains order and clarity, ensuring that information is passed efficiently within the defined authority levels.
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139. In what way can you best communicate the magnitude of change order cost to decision-makers?

Explanation

The best way to communicate the magnitude of change order cost to decision-makers is by maintaining a cuts-and-adds list of credits and overruns for executive review. This allows decision-makers to have a clear understanding of the financial impact of change orders and make informed decisions based on the information provided. By reviewing this list, executives can assess the overall cost implications and evaluate the necessity and feasibility of each change order. This approach ensures transparency and accountability in the decision-making process.

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140. Making the Buy vs. Lease Decision The sum of fixed and variable expenses is called:

Explanation

Operating expenses refer to the sum of fixed and variable expenses incurred by a business or individual in order to operate and maintain their operations. This includes costs such as rent, utilities, salaries, and other expenses that are necessary for the day-to-day functioning of the business. By understanding and managing operating expenses, businesses can effectively assess their financial health and make informed decisions about their buy vs. lease options.

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141. Leaders who rely on teaching, monitoring, and coaching to evaluate their followers' desires and goals are exercising:

Explanation

Transactional leadership is a style of leadership that focuses on clear expectations, goals, and rewards to motivate followers. Leaders who rely on teaching, monitoring, and coaching are using transactional leadership strategies to guide their followers and ensure they are on track to achieve their objectives. This style of leadership can be effective in situations where tasks are well-defined and performance can be easily measured.

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142. Technology-Intensive Special Space In determining the build-out of a new computer facility primary FM consideration should be given to:

Explanation

The primary FM consideration should be given to the equipment loads required for electrical and HVAC operation. This means that the facility should be designed and built in a way that can support the power and cooling requirements of the computer equipment. This is crucial because technology-intensive spaces like computer facilities often have high power demands and generate a significant amount of heat. Therefore, ensuring that the facility can handle these loads is essential for the proper functioning and longevity of the equipment.

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143. Assess the Core Business Places After establishing the space requirements and performance expectations of the owner, the process of developing a building model is:

Explanation

The correct answer is "Programming". Programming is the process of defining the specific requirements and functions of a building based on the owner's needs and expectations. It involves analyzing the space requirements, identifying the necessary systems and components, and determining how the space will be utilized. This step is crucial in developing a building model that meets the owner's goals and objectives.

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144. Which of the following is NOT a type of bond?

Explanation

Bonds represent a debt obligation, where the issuer promises to repay the principal plus interest. Corporate bonds are issued by companies, municipal bonds by local governments, and treasury bonds by the federal government. These bonds vary in risk and return depending on the issuer's financial stability. Stocks, on the other hand, represent ownership in a company and do not guarantee repayment.

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145. What is the most important attribute of a master plan?

Explanation

Flexibility is the most important attribute of a master plan because it allows for adaptability and responsiveness to changing circumstances. A master plan should be able to accommodate unforeseen challenges, evolving needs, and new opportunities. Without flexibility, a master plan may become outdated and ineffective, leading to potential inefficiencies and limitations. By being flexible, a master plan can better address uncertainties and ensure its long-term viability and success.

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146. Facility preprogramming tasks include all of the following except:

Explanation

The correct answer is "Documentation of the results." Facility preprogramming tasks involve various activities such as confirming the program content, assembling the programming team, and determining the program information provider. However, documenting the results is not considered a part of facility preprogramming tasks.

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147. An action that is critical to successful compilation of programming information is:

Explanation

Determining early the level of detail required is critical to the successful compilation of programming information. This means that before starting the programming process, it is important to determine how much detail is needed in order to accurately compile the information. This helps in planning and organizing the programming tasks effectively, ensuring that the right level of detail is provided throughout the process. By determining the level of detail early on, programmers can avoid wasting time and effort on unnecessary details or missing important information.

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148. Every real estate project begins with a:

Explanation

Needs Analysis. Every real estate project typically begins with a needs analysis. This is a process where the project’s requirements and objectives are identified. It involves understanding the purpose of the project, the target market, and the specific needs that the project aims to fulfill. This step is crucial as it lays the foundation for the subsequent stages of the project, including the contract, feasibility study, and eventually, the celebration of its completion. However, it’s important to note that the process can vary depending on the specific circumstances of each project.

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149. Situations that require a manager to review the property's stormwater system include all of the following except:

Explanation

The parking lot repaving does not require a manager to review the property's stormwater system because repaving the parking lot does not directly impact the stormwater system. The other options, such as building and site expansion, the discovery of a sinkhole, and the building of neighboring facilities, can potentially affect the stormwater system and would require a manager's review to ensure proper functioning and compliance with regulations.

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150. The category of OSHA fines that carry the highest penalties are:

Explanation

Willful violations are the category of OSHA fines that carry the highest penalties. These violations occur when an employer intentionally and knowingly disregards safety regulations, putting workers at serious risk. The penalties for willful violations are significantly higher than those for other categories due to the egregious nature of the offense and the potential harm it can cause. OSHA imposes these fines to deter employers from prioritizing profits over worker safety and to ensure a safe working environment for all employees.

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151. Using a CAFM as an inventory system for building equipment and personal property, the most important element of the module is:

Explanation



When using a Computer-Aided Facility Management (CAFM) system as an inventory system for building equipment and personal property, the most crucial element of the module is the ability to update records on a real-time basis. This feature is pivotal because it ensures that the inventory data is always current and accurate, which is essential for effective facility management. Real-time updates help in managing maintenance schedules, responding to equipment issues promptly, and efficiently planning resource allocation. While other features like barcode readers, tracking depreciation, and issuing requisitions are important, the fundamental requirement for maintaining operational efficiency and making informed decisions in facility management hinges on the immediacy and accuracy provided by real-time data updates.
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152. What part of a disaster plan is most critical?

Explanation

The most critical part of a disaster plan is procedures to minimize losses. This is because these procedures outline the actions and steps that need to be taken in order to reduce the impact and damage caused by a disaster. By having effective procedures in place, organizations can minimize the loss of life, property, and resources during a disaster, and ensure a more efficient and effective response. Without these procedures, the ability to effectively manage and mitigate the effects of a disaster would be greatly compromised.

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153. Technology Justifying and Implementing Technology Initiatives In developing a sound strategic plan for building technology into the facility management work processes of an organization, there are many factors that must be taken into consideration.  Of the four factors, which area must be dealt with first to assure successful implementation:

Explanation

The completion of a comprehensive needs analysis that clearly demonstrates the advantages of automation for the organization must be dealt with first to assure successful implementation. This is because understanding the specific needs and benefits of automation for the organization is crucial in determining the appropriate technology initiatives to be implemented. Without a comprehensive needs analysis, there is a risk of investing in technology that may not align with the organization's goals and requirements. Therefore, conducting a thorough analysis will provide a solid foundation for the successful integration of technology into the facility management work processes.

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154. What is the term to describe the area of a building that includes the area to the exterior walls, building columns, and projections, and secondary circulation but excludes the exterior walls, major vertical penetrations, primary circulation, building core and building service areas?

Explanation

The term "usable area" refers to the space within a building that is available for occupancy and use by its occupants. It includes the area to the exterior walls, building columns, and projections, as well as secondary circulation such as hallways and corridors. However, it excludes certain elements such as the exterior walls, major vertical penetrations (such as elevator shafts), primary circulation (such as staircases), building core (such as mechanical rooms), and building service areas (such as utility rooms). This term is commonly used in real estate and architectural contexts to determine the actual usable space within a building.

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155. The first step in managing ergonomic stressors in the workplace is to analyze the:

Explanation

To effectively manage ergonomic stressors in the workplace, it is crucial to analyze injury/illness reports. These reports provide valuable information about the specific physical issues that employees are facing, such as repetitive strain injuries or back pain. By studying these reports, employers can identify patterns and trends, pinpoint the areas where ergonomic improvements are needed, and develop targeted interventions to prevent future injuries. This analysis helps in creating a safer and healthier work environment for employees, reducing absenteeism, and improving productivity.

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156. Strategic and Tactical Facility Functions All the following create a need for space delivery projects except:

Explanation



In the context of strategic and tactical facility functions, all the listed options—Growth, Renovation, New processes—typically create a need for space delivery projects as they involve either expanding, modifying, or enhancing facilities to accommodate changes. However, Downsizing usually does not create a need for new space delivery projects; instead, it often leads to a reduction in space requirements and can involve consolidating or optimizing existing facilities rather than expanding or creating new ones. Thus, "Downsizing" is the correct answer as it does not create a need for space delivery projects.
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157. Financial Contributions of the FM Department Answer the next four questions using the following information: Joe Smith buys a 100,000 rentable square foot (rsf) office building for $5,000,000. A market survey indicates rents are in the range of $17.00 per rsf per year. The average vacancy rate is 10%. Operating expenses are typically 45% of the total income. Miscellaneous income is expected to be $5,000 per month. What is the total annual income Joe can expect for this investment assuming market conditions?

Explanation

To calculate the total annual income Joe can expect for this investment, we first need to determine the total income from rent and the miscellaneous income. The total potential income from rent is 100,000 rsf * $17.00/rsf = $1,700,000 per year. However, with a 10% average vacancy rate, the expected rental income is 90% of the total potential income, which is $1,700,000 * 90% = $1,530,000 per year.

Next, we add the miscellaneous income, which is $5,000 per month or $60,000 per year.

So, the total annual income Joe can expect for this investment is $1,530,000 (from rent) + $60,000 (miscellaneous) = $1,590,000 per year. This is assuming market conditions remain as they are.

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158. All of the following affect the degree of formality of a meeting except:

Explanation

Having fewer rules of conduct does not affect the degree of formality of a meeting. The level of formality in a meeting is influenced by factors such as a highly structured agenda, the positions of attendees, and the surroundings. A highly structured agenda indicates a more formal setting, while the positions of attendees, such as their hierarchical roles or titles, can also contribute to the formality. Additionally, the surroundings, such as a formal conference room or a casual coffee shop, can impact the level of formality. However, having fewer rules of conduct does not directly affect the formality of a meeting.

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159. What is the term used to describe the area of a building that measures to the inside finished surface of the permanent out building walls, excluding any major vertical penetrations of the floor?

Explanation

Rentable area refers to the total area of a building that can be rented out to tenants. It includes the usable area as well as a portion of the common areas such as corridors, stairwells, and lobbies. The rentable area is measured from the inside finished surface of the permanent out building walls, excluding any major vertical penetrations of the floor. This term is commonly used in real estate and commercial leasing to determine the amount of space that can be leased to tenants and calculate rental fees.

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160. The federal agency that establishes guidelines for IAQ investigation is:

Explanation

OSHA, or the Occupational Safety and Health Administration, is the federal agency responsible for establishing guidelines for IAQ (Indoor Air Quality) investigations. OSHA's mission is to ensure safe and healthy working conditions for employees, and this includes monitoring and regulating the quality of indoor air in workplaces. They provide guidelines and standards to address issues such as ventilation, air contaminants, and mold, aiming to protect workers from potential health hazards related to poor IAQ. EPA (Environmental Protection Agency) also plays a role in IAQ, but OSHA specifically focuses on workplace safety and health. ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) and ACHIH (American Conference of Governmental Industrial Hygienists) are not federal agencies and do not have the authority to establish guidelines for IAQ investigations.

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161. Answer the next four questions using the following information: Joe Smith buys a 100,000 rentable square foot (rsf) office building for $5,000,000. A market survey indicates rents are in the range of $17.00 per rsf per year. The average vacancy rate is 10%. Operating expenses are typically 45% of the total income. Miscellaneous income is expected to be $5,000 per month. Assuming Joe bought the building for cash price of $ 5,000,000, what would be his free and clear return on an annual basis?

Explanation

The free and clear return on an annual basis can be calculated by subtracting the operating expenses and vacancy rate from the total income, and then dividing it by the purchase price. In this case, the total income can be calculated as the rent per rsf per year multiplied by the rentable square footage, minus the miscellaneous income. The operating expenses can be calculated as 45% of the total income. The vacancy rate can be calculated as the rentable square footage multiplied by the vacancy rate percentage. After performing these calculations and dividing the result by the purchase price, the free and clear return on an annual basis is determined to be 17.49%.

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162. Indicators of Financial Performance What is the approximate future value of $ 15,000 at 9% interest for 11 years?

Explanation

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163. In a hazardous substance release emergency, under OSHA regulations, the first responder awareness level must take action to:

Explanation

In a hazardous substance release emergency, the first responder awareness level must notify the proper authorities. This is important because the proper authorities have the expertise and resources to handle the situation effectively. They can coordinate the response, provide guidance on containment measures, and mobilize additional support if needed. Notifying the proper authorities ensures that the incident is reported and addressed promptly, minimizing the potential risks and harm to both the responders and the affected individuals.

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164. Which of the following is not usually an allowable operating expense under a lease?

Explanation

Tenant improvement costs are typically expenses incurred by the landlord or property owner to customize or renovate a rental space to meet the specific needs of a tenant. These costs are generally not considered operating expenses under a lease. Operating expenses typically include property insurance, utilities, and employee-related costs such as vacation/holiday pay, as these are necessary for the day-to-day operation and maintenance of the property.

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165.  What do you call the area of load-bearing surfaces located above or below occupied building floors that are not available for general occupancy due to inadequate clear headroom, but that may contain building mechanical or electrical systems predominantly serving adjacent floors or provide access to such systems?

Explanation

The term "interstitial area" refers to the area of load-bearing surfaces located above or below occupied building floors that are not available for general occupancy due to inadequate clear headroom. These areas may contain building mechanical or electrical systems that predominantly serve adjacent floors or provide access to such systems. The term "interstitial" implies that these areas exist between or among other spaces within a building, serving a specific purpose without being directly accessible to occupants.

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166. Guidelines for OSHA Compliance According to OSHA, who can be sited or fined if an employee must wear steel-toed shoes, does not, and has an accident where his toes are crushed?

Explanation

If an employee is required to wear steel-toed shoes by OSHA regulations and fails to do so, both the employee and his supervisor can be cited or fined if an accident occurs where the employee's toes are crushed. This is because it is the responsibility of both the employee and his supervisor to ensure compliance with OSHA regulations to maintain a safe working environment.

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167. When implementing a new automated system in the facility management department, which of the following priorities should be addressed first?

Explanation

The initial priority in implementing a new automated system within the facility management department should be to keep the data input current as new procedures are refined and the initial databases are established. This is important because as the system is being implemented and refined, it is crucial to ensure that the data being inputted is accurate and up-to-date. This will ensure that the system is functioning properly and that the information being generated from it is reliable. Additionally, keeping the data current will also help in evaluating and refining the new system as management reports can be produced based on the accurate data.

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168. Management of Personnel As the facility manager, based at the corporate headquarters of a large corporation, you have the staff with skills that are of:

Explanation

The correct answer is "Narrow scope and have lots of technical depth". This means that the staff members have specialized knowledge and expertise in specific areas, but their knowledge may not extend to a broader range of topics. This type of staff is valuable in situations where deep technical knowledge is required for specific tasks or projects.

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169. What do you call that portion of the building that is a public corridor or lobby, or is required for access by all occupants on a floor to stairs, elevators, toilet rooms, and building entrances:

Explanation

Primary circulation refers to that portion of the building which is a public corridor or lobby, or is required for access by all occupants on a floor to stairs, elevators, toilet rooms, and building entrances. It is the main pathway that allows people to move through the building and access essential areas. This term is commonly used in architecture and design to describe the main circulation routes within a building.

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170. What is the most important function for project management success?

Explanation

Planning and monitoring are the most important functions for project management success. Planning involves setting clear goals, defining tasks, and creating a roadmap for the project. It helps in identifying potential risks and developing strategies to mitigate them. Monitoring involves regularly tracking the progress of the project, ensuring that it stays on track and meets its objectives. It helps in identifying any deviations or issues early on, allowing for timely adjustments and corrective actions. By effectively planning and monitoring the project, project managers can ensure that it is executed efficiently, resources are utilized optimally, and goals are achieved.

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171. The Facility Manager: Practical Competencies and Tactical Activities The most visible indicator of how priorities are set is the:

Explanation

The budgeting process is the most visible indicator of how priorities are set because it determines how financial resources are allocated and spent within an organization. The budget reflects the organization's goals and objectives, as well as its strategic priorities. By examining the budget, one can understand where the organization is allocating its resources and what areas are being prioritized. This makes the budgeting process a key tool for understanding how priorities are set within the facility department.

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172. The main obstacle in the development of integrated building automation systems (BAS) has been:

Explanation

The main obstacle in the development of integrated building automation systems (BAS) has been the fact that the protocols used in these systems have been brand specific. This means that different brands of BAS use different protocols to communicate and interact with each other, making it difficult to integrate different systems together. This lack of standardization has hindered the development and widespread adoption of integrated BAS, as it creates compatibility issues and limits the options for users.

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173. In a space where workstations are at least 12 feet apart and not often relocated, the best choice for lighting is:

Explanation

In a space where workstations are at least 12 feet apart and not often relocated, non-uniform lighting would be the best choice. Non-uniform lighting refers to having different levels of lighting in different areas of the space. This can be achieved by using task lighting at individual workstations or using adjustable lighting fixtures to direct light where it is needed the most. This type of lighting allows for customization and flexibility based on individual needs and tasks, providing optimal lighting conditions for different work areas.

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174. In the development of a comprehensive automation strategy for a facility management organization, the final step of the process would be:

Explanation

The final step in the development of a comprehensive automation strategy for a facility management organization would be the development of an implementation plan. This step involves creating a detailed plan that outlines how the automation goals will be achieved and implemented within the organization. It includes identifying the necessary resources, timelines, and responsibilities for each task. This step is crucial to ensure a smooth and successful implementation of automation within the facility management organization.

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175. Ergonomic solutions related to office lighting include all of the following except:

Explanation

The use of overhead fluorescents at workstations is not considered an ergonomic solution for office lighting. Fluorescent lights can cause glare and eyestrain, which can negatively impact productivity and comfort. Instead, ergonomic solutions focus on reducing glare on computer screens, improving the contrast of work surfaces, and using incandescent lights for visual comfort. These measures aim to create a more comfortable and visually conducive workspace, minimizing eye strain and promoting better overall well-being.

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176. Based on the following information, what is the internal rate of return on this investment? Initial investment:  $ 375,000 Expected rate of return:  14.5% Annual Cash Flow per Year: 1) $40,000.00 2) $47,000.00 3) $50,000.00 4) $46,000.00 5) $49,000.00 6) $58,000.00 7) $55,000.00 8) $51,000.00 9) $53,000.00 10) $415,000.00

Explanation

The internal rate of return (IRR) is the rate at which the present value of all the cash flows from the investment equals the initial investment. In this case, the initial investment is $375,000 and the cash flows are as follows: $40,000, $47,000, $50,000, $46,000, $49,000, $58,000, $55,000, $51,000, $53,000, and $415,000. By calculating the IRR, it is found that the rate of return is 12.85%.

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177. Answer the next four questions using the following information: Joe Smith buys a 100,000 rentable square foot (rsf) office building for $5,000,000. A market survey indicates rents are in the range of $17.00 per rsf per year. The average vacancy rate is 10%. Operating expenses are typically 45% of the total income. Miscellaneous income is expected to be $5,000 per month. What are the operating expenses projected for this property?

Explanation

To calculate the projected operating expenses for the property, we first need to determine the total income.

The total potential income from rent is 100,000 rsf * $17.00/rsf = $1,700,000 per year. However, with a 10% average vacancy rate, the expected rental income is 90% of the total potential income, which is $1,700,000 * 90% = $1,530,000 per year.

Next, we add the miscellaneous income, which is $5,000 per month or $60,000 per year. So, the total income is $1,530,000 (from rent) + $60,000 (miscellaneous) = $1,590,000 per year. Operating expenses are typically 45% of the total income.

So, the projected operating expenses for this property are $1,590,000 * 45% = $715,500 per year.

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178. A & E Construction Documents Design development documentation should be coordinated with:

Explanation

Design development documentation should be coordinated with building constraints to ensure that the design meets all the necessary regulations, codes, and limitations imposed by the site or the local authorities. Building constraints may include zoning restrictions, setback requirements, height limitations, and other specific guidelines that need to be considered during the design development phase. By coordinating the design with these constraints, the project can avoid potential issues or conflicts later on and ensure compliance with all the necessary regulations.

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179. Resource Conservation and Recovery Act (RCRA) waste management regulations mandate how a company manages all of the following except:

Explanation

RCRA primarily focuses on the management of hazardous waste, including its generation, transportation, treatment, storage, and disposal. The storage of petroleum products underground is typically regulated under a different set of regulations known as the Underground Storage Tank (UST) regulations.

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180. Computer-Aided Facilities Management Systems Which of the following data collection areas can most benefit from the automation process within a large facility operation?

Explanation

Budget formulation and execution can most benefit from the automation process within a large facility operation. Automating the budget formulation and execution process can help streamline and improve the accuracy of financial planning and management. It can reduce the manual effort required for budgeting tasks, minimize the risk of errors, and provide real-time visibility into budget status and spending. Automation can also enable better tracking and analysis of budget data, facilitating informed decision-making and ensuring efficient allocation of resources.

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181. What kind of lease includes the base rent, plus the tenant pays a share of the real estate taxes?

Explanation



A net lease is a type of lease agreement where the tenant pays the base rent plus a share of the property's operating expenses, which can include real estate taxes, insurance, and maintenance costs. In a single net lease, the tenant typically pays the base rent plus a portion of the property taxes.
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182. Given an overall capitalization rate of 12.5% and a net operating income of $ 100,000, which of the following is the indicated value?

Explanation

The indicated value can be calculated by dividing the net operating income by the capitalization rate. In this case, dividing $100,000 by 0.125 (12.5% expressed as a decimal) gives us $800,000. Therefore, the indicated value is $800,000.

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183. The major challenge of any type of total integrated automated facility management system comes from essentially which of the following factors:

Explanation

The major challenge of any type of total integrated automated facility management system comes from the difficulty of providing resources both personnel and dollars to the automation effort. Implementing an automated system requires a significant investment in terms of human resources and financial resources. It involves training personnel, hiring skilled professionals, and allocating funds for the development and maintenance of the system. Without adequate resources, the automation effort may not be successful or sustainable in the long run.

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184. Understanding Facility Related Topics Developing a project capitalization rate starts with an evaluation of the:

Explanation

The correct answer is the weighted average cost of capital. When developing a project capitalization rate, it is important to evaluate the weighted average cost of capital. This is because the weighted average cost of capital represents the average rate of return that a company needs to earn on its investments in order to satisfy its shareholders and lenders. It takes into account the cost of both debt and equity financing, and is used to determine the discount rate for calculating the present value of future cash flows. By evaluating the weighted average cost of capital, a company can determine the appropriate capitalization rate for its project.

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The federal agency responsible for implementing and enforcing...
Planning & Project Management...
Traditionally, the construction contract is between the contractor and...
Facility Managers are more likely to have control of a(n):
Defining project objectives will be most effective through:
Your company requires new leased office space of 10,000 square feet in...
To be legally enforceable, a contract to purchase real estate must:
Ergonomics generally studies:
To effectively operate a new building systems, all maintenance...
Quality Assessment & Innovation...
Efforts to keep equipment in good operating condition is called:
Facility Purpose...
In conference rooms, auditoriums, and other areas of assembly, the...
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What is the primary goal of benchmarking?
What is the most practical lighting option for illuminating interior...
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The keys to providing any facilities service is to effectively manage...
Hazcom...
The Central issue in an investment decision is the owner's:
Human and Environmental Factors...
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The point where total income and total expenses equal each other out...
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The variable air volume (VAV) system depends on:
The heart of the elevator system and location of most routine...
Facility Function - Mission and Vision Statements...
Leadership...
All of the following types of information are required on a typical...
More than 50% of IAQ complaints are associated with:
When a bundle of a full range of services is provided by a third-party...
For facilities reports prepared in following years, information...
HVAC systems are designed with a capacity based on:
Review of Existing Environmental Practices and Procedures...
The principal way to improve a building's indoor air quality is to:
Maintenance and Modernization of Elevators...
 A manager's decision to replace equipment that uses...
Basic Budgeting Principles...
To avert innocent but unfortunate gaffes by contract personnel at the...
To keep all parties involved in the construction process up-to-date,...
Using Visual Aids...
The heating system that uses a refrigeration cycle is the:
To save labor costs, group re-lamping should be done:
Grounds Maintenance...
In relocating your company, the most important consideration should...
Which of the following four success criteria is the least important in...
To demonstrate a "good faith" effort toward employee safety...
Organized project documentation is important for all of the following...
Developing a Strategic Facilities Plan...
Which of the following is/are discounted cash flow techniques?
Marketing Your Department and Services...
The direct-expansion refrigerant HVAC system commonly used in newer...
Who is legally responsible for the completeness and accuracy of the...
The document that provides a basis for developing a strategic...
What is the best way to develop teamwork among your staff members?
What is the best way to assess the quality of services your department...
All facility management functions have aspects that are both:
Environmental and Risk Management...
What is the written instrument, evidenced by a note or bond, which the...
In a multi-floor, multi-tenant office building, a private stairwell...
The EPA National Emission Standards for Hazardous Air Pollutants...
Bid Process Who obtains comprehensive insurance for contractors?
During a move, if an employee does not pack according to move...
The all-air system that requires minimum apparatus size and the least...
The level of maintenance that meets basic manufacturer's...
Ownership...
The matrix of worker's activities and intensity levels is useful...
The best way for facilities personnel to become involved in marketing...
Elevators in buildings that have more than seven stops and require...
Due Diligence...
An example of corporate objective for a facility project would be:
Most planning of short-term projects, including schematic design,...
Besides just saving energy, what is an additional benefit of...
The type of control that uses a varying signal in the control of...
Leasing...
Good facility planning makes a significant contribution to the...
Detailed logistics of a move for employees should be included on a(n):
If the present value of the future cash flows from an investment is...
Lighting Applications and Maintenance...
Any investigation of a suspected building-related illness must be...
From the facility management viewpoint, decisions about expenditures...
Receiving, Prioritizing, and Managing Work...
To compensate for thermal load variance due to sun, wind, and outside...
External Factors...
Disposal of Facilities...
The greatest value of computer-aided facilities management (CAFM)...
When calculating a floor's rentable area, you must first subtract the...
 From the corporate executive's point of view, facilities:
Outsourcing Facilities Services...
One aspect of laying off staff and outsourcing facilities work is that...
Finance...
The advent of the micro-electric controls has produced a concept known...
The type of lighting that illuminates the general areas surrounding...
What is the major goal of a preventive maintenance program?
Key Components of an Emergency Preparedness Plan...
Project Close-Out, Acceptance, and Commissioning...
Communication ...
Meetings...
Floor Area Management Guidelines...
What would be the best policy to follow during downsizing?
Leadership & Management...
One way to measure workload is by taking into account the size of a...
Contract Administration...
The largest internal heat load in a typical office building is from:
Training and certification for lead inspectors, abatement workers and...
Responsibility for maintaining all manifest records of hazardous waste...
The National Pollutant Discharge Elimination System permit program is...
Compared to regulations for underground storage tanks, those for...
How Facility Management Functions within the Business...
You have to plan space for an occupant who refuses to provide you...
Directing Highest and Best Use Studies...
Which of the following is the primary responsibility of a Facility...
Site and Building Evaluation...
In a facilities annual report, a list of facility actions scheduled...
What kind of lease includes the base rent, plus tenant pays a share of...
What is the term used to describe the area of a building that measures...
Facilities involved with hazardous waste are required to obtain an EPA...
General guidelines for systems development of a CAFM should include...
What is the term used to describe the area of a building that measures...
The 1990 Clean Air Act Amendments directly and specifically target all...
A building-related illness (BRI) produces symptoms that are:
Per uniform building code, what is the minimum width for a major exit...
Automated Building Systems...
Electrical Systems Operation and Maintenance...
Managing the Real Estate Master Plan...
The Comprehensive Environmental Response, Compensation and Liability...
In business, the word that refers to making something happen is:
Approximately how long will it take to double your money if you...
Furniture orders that are most susceptible to time-consuming delays...
When there are many providers for facility services, to reduce the...
Security ...
REAL ESTATE...
The most effective budgeting and scheduling technique for capital and...
The two types of tactical activities are:
To avert innocent but unfortunate gaffes by contract personnel at the...
Answer the next four questions using the following information: Joe...
In departmentalized companies with minimal interdepartmental...
In what way can you best communicate the magnitude of change order...
Making the Buy vs. Lease Decision...
Leaders who rely on teaching, monitoring, and coaching to evaluate...
Technology-Intensive Special Space...
Assess the Core Business Places...
Which of the following is NOT a type of bond?
What is the most important attribute of a master plan?
Facility preprogramming tasks include all of the following except:
An action that is critical to successful compilation of programming...
Every real estate project begins with a:
Situations that require a manager to review the property's...
The category of OSHA fines that carry the highest penalties are:
Using a CAFM as an inventory system for building equipment and...
What part of a disaster plan is most critical?
Technology...
What is the term to describe the area of a building that includes the...
The first step in managing ergonomic stressors in the workplace is to...
Strategic and Tactical Facility Functions ...
Financial Contributions of the FM Department ...
All of the following affect the degree of formality of a meeting...
What is the term used to describe the area of a building that measures...
The federal agency that establishes guidelines for IAQ investigation...
Answer the next four questions using the following information: Joe...
Indicators of Financial Performance ...
In a hazardous substance release emergency, under OSHA regulations,...
Which of the following is not usually an allowable operating expense...
 What do you call the area of load-bearing surfaces located above...
Guidelines for OSHA Compliance...
When implementing a new automated system in the facility management...
Management of Personnel...
What do you call that portion of the building that is a public...
What is the most important function for project management success?
The Facility Manager: Practical Competencies and Tactical Activities...
The main obstacle in the development of integrated building automation...
In a space where workstations are at least 12 feet apart and not often...
In the development of a comprehensive automation strategy for a...
Ergonomic solutions related to office lighting include all of the...
Based on the following information, what is the internal rate of...
Answer the next four questions using the following information: Joe...
A & E Construction Documents...
Resource Conservation and Recovery Act (RCRA) waste management...
Computer-Aided Facilities Management Systems...
What kind of lease includes the base rent, plus the tenant pays a...
Given an overall capitalization rate of 12.5% and a net operating...
The major challenge of any type of total integrated automated facility...
Understanding Facility Related Topics...
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