Professional Behaviors In Healthcare

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| By Melanie

Melanie

Community Contributor

Quizzes Created: 2 | Total Attempts: 818

Questions: 10 | Attempts: 417 | Updated: Mar 22, 2023

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Questions and Answers

1.

Which of the following demonstrates appropiate behavior at work?
- A.
  
  Clocking in and immediately eating your breakfast
- B.
  
  Taking an extended bathroom break to catch up on instagram
- C.
  
  Consistently announcing to your co-workers that you hate your job.
- D.
  
  Asking your boss to be off for the fourth of July to go to the beach.
Correct Answer
D. Asking your boss to be off for the fourth of July to go to the beach.

Explanation
Asking your boss to be off for the fourth of July to go to the beach demonstrates appropriate behavior at work because it shows that you are responsible and considerate enough to request time off in advance. It also shows that you understand the importance of maintaining a work-life balance and are willing to communicate your needs and plans with your superiors. This behavior reflects professionalism and respect for the workplace.

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2.

As a dental hygienist, you are preparing to perform a treatment on a patient and he/she is being unreasonably rude towards you. Choose the best answer:
- A.
  
  Explain the situation to the dentist and tell her you cannot perform the procedure at this time. Have the dentist call to have the procedure scheduled once the patient has calmed down.
- B.
  
  Do not speak to the patient, just get the procedure done and leave.
- C.
  
  Tell the patient they are being rude and you will not perform the procedure until they shut up.
- D.
  
  Inform the dentist that you aren't paid enough to deal with this situation and ask her to assign the patient to another hygienist.
Correct Answer
A. Explain the situation to the dentist and tell her you cannot perform the procedure at this time. Have the dentist call to have the procedure scheduled once the patient has calmed down.

Explanation
In this situation, it is important to maintain professionalism and prioritize the well-being of both the patient and the dental hygienist. By explaining the situation to the dentist and refusing to perform the procedure at that moment, it allows the dentist to assess the situation and make an informed decision. Having the dentist call to reschedule the procedure once the patient has calmed down ensures a more conducive environment for treatment and promotes patient satisfaction. This approach demonstrates empathy and professionalism while also prioritizing the quality of care provided.

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3.

A co-worker is being verbally abusive (but not aggressive) towards you. Choose all the answers that are acceptable. Check all that are appropriate.
- A.
  
  Tell him/her that abuse is not tolerated in the workplace; that you will converse when they have calmed down, then walk away.
- B.
  
  Laugh at him/her and suggest they take a personal day until they feel better.
- C.
  
  Refer the matter to your supervisor
- D.
  
  Tell him/her that they are behaving like a six year old.
- E.
  
  Tell him/her to "meet you out back" after your shifts.
Correct Answer(s)
A. Tell him/her that abuse is not tolerated in the workplace; that you will converse when they have calmed down, then walk away.
C. Refer the matter to your supervisor

Explanation
The correct answer is to tell the co-worker that abuse is not tolerated in the workplace and to communicate that you will speak with them once they have calmed down. Walking away from the situation is also appropriate as it allows you to remove yourself from the abusive behavior. Referring the matter to your supervisor is another acceptable action as they can address the issue and take appropriate action to resolve it.

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4.

Hospital employees have extra rights when it comes to viewing their family members' medical records.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Hospital employees do not have extra rights when it comes to viewing their family members' medical records. Access to medical records is governed by strict privacy laws, such as the Health Insurance Portability and Accountability Act (HIPAA), which applies to all individuals regardless of their employment status. Hospital employees are subject to the same rules and regulations as any other individual when it comes to accessing medical records, and they must follow proper protocols and obtain appropriate authorization to view their family members' medical information. Therefore, the statement is false.

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5.

Which of the following are considered appropriate personal accessories when working with patients?
- A.
  
  Dangling earrings with a matching bracelet.
- B.
  
  Your employee badge on a Coors Light lanyard
- C.
  
  Your wedding band etched with your and your partner's initials.
- D.
  
  French tip nail extensions
Correct Answer
C. Your wedding band etched with your and your partner's initials.

Explanation
The only appropriate personal accessory when working with patients is the wedding band etched with the initials of the wearer and their partner. This is because it is a subtle and non-distracting accessory that does not pose any risk or potential harm to the patients. Dangling earrings with a matching bracelet, an employee badge on a Coors Light lanyard, and French tip nail extensions are not appropriate as they can be unhygienic, potentially dangerous, and distracting for patients.

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6.

Which of the following applies to cell phone use in the workplace? (check all that apply)Which one do you like?
- A.
  
  Personal phones may be used during breaks only.
- B.
  
  Personal phones may be used when you receive a notification.
- C.
  
  Personal phones may be used to check email only
- D.
  
  Personal phones may be used if you are expecting an emergency call and have made arrangements with your supervisor.
- E.
  
  Personal phones may never be used in the workplace.
Correct Answer(s)
A. Personal phones may be used during breaks only.
D. Personal phones may be used if you are expecting an emergency call and have made arrangements with your supervisor.
7.

A prominent Danville politician has been involved in a MVA and was treated at SOVAH ER. You were working and performed some x-rays on him. Your neighbor later asks you whether you know if alcohol was involved and if he was injured. Choose all the answers that are correct.
- A.
  
  Say "I don't know" or "I can't really say"
- B.
  
  Say "I saw him there, but don't know anything about it"
- C.
  
  Hint that your neighbor should watch the news for further "interesting developments"
- D.
  
  Answer his questions politely, but make him promise not to repeat the information.
Correct Answer
A. Say "I don't know" or "I can't really say"

Explanation
The correct answer is to say "I don't know" or "I can't really say" because as a healthcare professional, it is important to maintain patient confidentiality and not disclose any personal information about the patient, including whether alcohol was involved or if they were injured.

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8.

Which of the following behaviors is acceptable regarding punctuality/attendance? Check all that apply.
- A.
  
  Pulling into the parking lot at the beginning of your shift (8:00)
- B.
  
  Calling out of work because you are sick.
- C.
  
  Starting your shift 10 minutes late and staying an extra 10 minutes late to make it up.
- D.
  
  Keeping records of skipped breaks in order to go home early
Correct Answer
B. Calling out of work because you are sick.
9.

Two co-workers are gossiping about another co-worker who is not present. You: (check all that apply)
- A.
  
  Listen but don't participate, because as long as you don't join in you are not part of it.
- B.
  
  Walk away
- C.
  
  Yell at them and tell them they are horrible people.
- D.
  
  Join in, you've just heard some juicy gossip you can add
- E.
  
  Tell them that gossip and negativity is not good for department morale.
Correct Answer(s)
B. Walk away
E. Tell them that gossip and negativity is not good for department morale.

Explanation
The correct answer is to walk away and tell them that gossip and negativity is not good for department morale. Walking away shows that you are not interested in participating in gossip and avoids getting involved in negative conversations. Telling them that gossip and negativity is not good for department morale promotes a positive work environment and encourages them to focus on more productive and respectful conversations.

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10.

Negative chatter is acceptable in the department as long as it cannot be overheard by patients.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Negative chatter is not acceptable in any department, regardless of whether it can be overheard by patients or not. It is important to maintain a positive and professional environment at all times. Negative chatter can create a toxic work environment and affect team morale. Additionally, even if patients cannot directly hear the negative chatter, it can still indirectly impact their perception of the department and the quality of care they receive. Therefore, it is essential to discourage negative chatter and promote a culture of respect and professionalism.

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Current Version
Mar 22, 2023

Quiz Edited by
ProProfs Editorial Team
Feb 25, 2020

Quiz Created by
Melanie

Professional Behaviors In Healthcare

Which of the following demonstrates appropiate behavior at work?

As a dental hygienist, you are preparing to perform a treatment on a patient and he/she is being unreasonably rude towards you. Choose the best answer:

A co-worker is being verbally abusive (but not aggressive) towards you. Choose all the answers that are acceptable. Check all that are appropriate.

Hospital employees have extra rights when it comes to viewing their family members' medical records.

Which of the following are considered appropriate personal accessories when working with patients?

Which of the following applies to cell phone use in the workplace? (check all that apply)Which one do you like?

A prominent Danville politician has been involved in a MVA and was treated at SOVAH ER. You were working and performed some x-rays on him. Your neighbor later asks you whether you know if alcohol was involved and if he was injured. Choose all the answers that are correct.

Which of the following behaviors is acceptable regarding punctuality/attendance? Check all that apply.

Two co-workers are gossiping about another co-worker who is not present. You: (check all that apply)

Negative chatter is acceptable in the department as long as it cannot be overheard by patients.