Professional Behaviors In Healthcare

10 Questions | Total Attempts: 135

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Professional Behaviors In Healthcare - Quiz

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Questions and Answers
  • 1. 
    Which of the following demonstrates appropiate behavior at work?
    • A. 

      Clocking in and immediately eating your breakfast

    • B. 

      Taking an extended bathroom break to catch up on instagram

    • C. 

      Consistently announcing to your co-workers that you hate your job. 

    • D. 

      Asking your boss to be off for the fourth of July to go to the beach. 

  • 2. 
    As a dental hygienist, you are preparing to perform a treatment on a patient and he/she is being unreasonably rude towards you. Choose the best answer:
    • A. 

      Explain the situation to the dentist and tell her you cannot perform the procedure at this time. Have the dentist call to have the procedure scheduled once the patient has calmed down.

    • B. 

      Do not speak to the patient, just get the procedure done and leave.

    • C. 

      Tell the patient they are being rude and you will not perform the procedure until they shut up.

    • D. 

      Inform the dentist that you aren't paid enough to deal with this situation and ask her to assign the patient to another hygienist.

  • 3. 
    A co-worker is being verbally abusive (but not aggressive) towards you. Choose all the answers that are acceptable. Check all that are appropriate.
    • A. 

      Tell him/her that abuse is not tolerated in the workplace; that you will converse when they have calmed down, then walk away.

    • B. 

      Laugh at him/her and suggest they take a personal day until they feel better. 

    • C. 

      Refer the matter to your supervisor

    • D. 

      Tell him/her that they are behaving like a six year old.

    • E. 

      Tell him/her to "meet you out back" after your shifts. 

  • 4. 
    Hospital employees have extra rights when it comes to viewing their family members' medical records.
    • A. 

      True

    • B. 

      False

  • 5. 
    Which of the following are considered appropriate personal accessories when working with patients?
    • A. 

      Dangling earrings with a matching bracelet.

    • B. 

      Your employee badge on a Coors Light lanyard

    • C. 

      Your wedding band etched with your and your partner's initials.

    • D. 

      French tip nail extensions

  • 6. 
    Which of the following applies to cell phone use in the workplace? (check all that apply)Which one do you like?
    • A. 

      Personal phones may be used during breaks only.

    • B. 

      Personal phones may be used when you receive a notification. 

    • C. 

      Personal phones may be used to check email only

    • D. 

      Personal phones may be used if you are expecting an emergency call and have made arrangements with your supervisor.

    • E. 

      Personal phones may never be used in the workplace. 

  • 7. 
    A prominent Danville politician has been involved in a MVA and was treated at SOVAH ER. You were working and performed some x-rays on him. Your neighbor later asks you whether you know if alcohol was involved and if he was injured. Choose all the answers that are correct.
    • A. 

      Say "I don't know" or "I can't really say"

    • B. 

      Say "I saw him there, but don't know anything about it"

    • C. 

      Hint that your neighbor should watch the news for further "interesting developments"

    • D. 

      Answer his questions politely, but make him promise not to repeat the information. 

  • 8. 
    Which of the following behaviors is acceptable regarding punctuality/attendance? Check all that apply.
    • A. 

      Pulling into the parking lot at the beginning of your shift (8:00)

    • B. 

      Calling out of work because you are sick. 

    • C. 

      Starting your shift 10 minutes late and staying an extra 10 minutes late to make it up.

    • D. 

      Keeping records of skipped breaks in order to go home early

  • 9. 
    Two co-workers are gossiping about another co-worker who is not present. You: (check all that apply)
    • A. 

      Listen but don't participate, because as long as you don't join in you are not part of it.

    • B. 

      Walk away

    • C. 

      Yell at them and tell them they are horrible people.

    • D. 

      Join in, you've just heard some juicy gossip you can add

    • E. 

      Tell them that gossip and negativity is not good for department morale.

  • 10. 
    Negative chatter is acceptable in the department as long as it cannot be overheard by patients.
    • A. 

      True

    • B. 

      False

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