Human Resource Management, 15e (Dessler) Chapter 3 Human Resource Management Strategy And Analysis

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Human Resource Management, 15e (Dessler) Chapter 3 Human Resource Management Strategy And Analysis - Quiz

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Questions and Answers
  • 1. 

    ________ defines the nature of the company's business in terms of how it will match its internal strengths and weaknesses with its external opportunities and threats in order to maintain a competitive position

    • A.

      Financial auditing

    • B.

      Strategic planning

    • C.

      Employee benchmarking

    • D.

      Employee testing

    Correct Answer
    B. Strategic planning
    Explanation
    Strategic planning refers to the process of determining and setting the long-term goals and objectives of a company, as well as identifying the actions and resources required to achieve them. It involves analyzing the company's internal strengths and weaknesses, such as its resources, capabilities, and competitive advantages, and aligning them with external opportunities and threats in the market. By doing so, strategic planning helps the company maintain a competitive position by effectively leveraging its strengths, addressing weaknesses, and capitalizing on market opportunities while mitigating potential threats.

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  • 2. 

    ________ involves setting objectives, making forecasts, reviewing alternative courses of action, evaluating options and implementing the plan.

    • A.

      The management planning process

    • B.

      Financial auditing

    • C.

      Employee testing

    • D.

      Employee benchmarking

    Correct Answer
    A. The management planning process
    Explanation
    The management planning process involves various steps such as setting objectives, making forecasts, reviewing alternative courses of action, evaluating options, and implementing the plan. This process is essential for organizations to effectively plan and coordinate their activities, allocate resources, and achieve their goals. It helps in ensuring that the organization's actions are aligned with its overall strategy and that it can adapt to changing circumstances. Through this process, managers can identify potential opportunities and challenges, make informed decisions, and allocate resources effectively to achieve desired outcomes.

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  • 3. 

    What is the first step in the basic planning process?

    • A.

      Evaluating the possible alternatives

    • B.

      Implementing a course of action

    • C.

      Setting an objective

    • D.

      Comparing options

    Correct Answer
    C. Setting an objective
    Explanation
    The first step in the basic planning process is setting an objective. This involves identifying and clearly defining the desired outcome or goal that the planning process aims to achieve. By setting a specific objective, it provides a clear direction and purpose for the planning process, allowing for the development of strategies and actions that align with the desired outcome. Without a set objective, the planning process may lack focus and may not effectively address the needs or goals of the organization or individual.

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  • 4. 

    Which of the following is NOT part of the basic managerial planning?

    • A.

      Evaluation of best options

    • B.

      Establishment of clear objectives

    • C.

      Implementation of the plan

    • D.

      Building corporate hierarchies

    Correct Answer
    D. Building corporate hierarchies
    Explanation
    Building corporate hierarchies is not part of the basic managerial planning because it pertains to the organizational structure and design, which falls under the realm of organizational management rather than planning. Managerial planning involves activities such as evaluating options, setting objectives, and implementing plans to achieve those objectives. Building corporate hierarchies, on the other hand, focuses on establishing the chain of command and reporting relationships within the organization, which is more closely associated with organizational structure and management.

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  • 5. 

    Which term indicates the course of action for getting from where you are to where you want to go?

    • A.

      Goal

    • B.

      Plan

    • C.

      Proposition

    • D.

      Assessment

    Correct Answer
    B. Plan
    Explanation
    A plan is a term that indicates the course of action for getting from where you are to where you want to go. A plan is a detailed strategy or set of steps that outlines how to achieve a specific goal or objective. It involves identifying the desired outcome, determining the necessary resources and actions, and creating a timeline or schedule. A plan helps to provide direction and guidance, allowing individuals or organizations to effectively navigate their way towards their desired destination.

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  • 6. 

    What is a company's plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage?

    • A.

      Strategic plan

    • B.

      Situation analysis

    • C.

      SWOT analysis

    • D.

      Tactical plan

    Correct Answer
    A. Strategic plan
    Explanation
    A company's strategic plan is the comprehensive plan that outlines how it will align its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. This plan involves setting goals, determining strategies, and allocating resources to achieve those goals. It provides a roadmap for the company to navigate its way towards success by leveraging its strengths, addressing its weaknesses, capitalizing on opportunities, and mitigating threats in the external environment.

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  • 7. 

    A course of action that a firm can pursue to achieve its strategic aims is known as a ________.

    • A.

      Vision

    • B.

      Goal

    • C.

      Strategy

    • D.

      Mission

    Correct Answer
    C. Strategy
    Explanation
    A strategy refers to a course of action that a firm can adopt to achieve its strategic aims. It involves a set of plans and decisions that guide the organization towards its desired goals. A strategy outlines how the firm will allocate its resources, compete in the market, and differentiate itself from competitors. It provides a roadmap for the firm to achieve its long-term objectives and helps in aligning the activities of the organization towards a common purpose.

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  • 8. 

    Strategic management is best defined as the process of identifying and executing the organization's strategic plan by matching the company's capabilities with its ________.

    • A.

      Environmental demands

    • B.

      Competitive standards

    • C.

      Natural resources

    • D.

      Hierarchical skills

    Correct Answer
    A. Environmental demands
    Explanation
    Strategic management is the process of identifying and executing an organization's strategic plan. This involves aligning the company's capabilities with its environmental demands. By understanding and responding to the external factors and conditions that affect the organization, such as market trends, customer preferences, and regulatory requirements, strategic management ensures that the company's actions and decisions are in line with the needs and expectations of its environment. This helps the organization to effectively compete and thrive in its industry.

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  • 9. 

    All of the following are steps involved in the strategic management process EXCEPT ________.

    • A.

      Evaluating the firm's internal and external situation

    • B.

      Asking, "Where are we now as a business?"

    • C.

      Formulating a new business direction

    • D.

      Offshoring low-skill jobs

    Correct Answer
    D. Offshoring low-skill jobs
    Explanation
    The strategic management process involves evaluating the firm's internal and external situation, asking "Where are we now as a business?", and formulating a new business direction. Offshoring low-skill jobs is not a step involved in the strategic management process. Offshoring low-skill jobs may be a business decision made as part of the new business direction, but it is not a step in the process itself.

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  • 10. 

    What is the first step in the strategic management process?

    • A.

      Formulating a strategy

    • B.

      Asking, "Where are we now as a business?"

    • C.

      Evaluating the strategic plan

    • D.

      Implementing an environmental scan

    Correct Answer
    B. Asking, "Where are we now as a business?"
    Explanation
    The first step in the strategic management process is asking, "Where are we now as a business?" This step is crucial because it involves assessing the current state of the business, including its strengths, weaknesses, opportunities, and threats. By understanding the current position of the business, it becomes easier to formulate an effective strategy and make informed decisions for future growth and success.

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  • 11. 

    Which of the following is a simple guide used to compile relevant information about a company's environment including economic, competitive, and political trends that may affect a firm?

    • A.

      Workforce requirement matrix

    • B.

      Environmental scan worksheet

    • C.

      External resource system table

    • D.

      Potential globalization network

    Correct Answer
    B. Environmental scan worksheet
    Explanation
    The environmental scan worksheet is a simple guide used to compile relevant information about a company's environment, including economic, competitive, and political trends that may affect the firm. This worksheet helps the company gather and analyze data about external factors that can impact its operations and decision-making process. It allows the company to stay informed about the external environment and make strategic decisions based on the information gathered.

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  • 12. 

    John wants to perform external and internal audits as part of the strategic management process. What is a frequently used tool to organize relevant information on positive and negative aspects of the company and environment?

    • A.

      BCG matrix

    • B.

      QSPM matrix

    • C.

      SWOT chart

    • D.

      EPS/EBIT table

    Correct Answer
    C. SWOT chart
    Explanation
    A SWOT chart is a frequently used tool to organize relevant information on positive and negative aspects of the company and environment. SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. It helps in identifying the internal strengths and weaknesses of the company, as well as the external opportunities and threats in the environment. By analyzing these factors, John can gain a comprehensive understanding of the company's current situation and make informed decisions during the strategic management process.

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  • 13. 

    Which of the following provides a summary of a firm's intended direction and shows, in broad terms, "what we want to become"?

    • A.

      Mission statement

    • B.

      Strategic plan

    • C.

      Vision statement

    • D.

      Marketing plan

    Correct Answer
    C. Vision statement
    Explanation
    A vision statement provides a summary of a firm's intended direction and outlines its aspirations and goals for the future. It serves as a guide for decision-making and helps to align the actions and efforts of the organization towards a common purpose. Unlike a mission statement, which focuses on the present and describes the company's purpose and values, a vision statement looks ahead and articulates the desired future state of the organization. A strategic plan, on the other hand, is a detailed roadmap that outlines the specific actions and initiatives that will be taken to achieve the vision. A marketing plan is a tactical document that outlines the specific marketing strategies and activities to be implemented.

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  • 14. 

    The sales director at WebMD is calculating annual sales revenue targets and the number of new medical-related content providers that the firm needs to maintain a competitive advantage. In which step of the strategic management process is the sales director involved?

    • A.

      Evaluating the firm's internal and external strengths

    • B.

      Defining the business and its mission

    • C.

      Choosing specific strategies or courses of action

    • D.

      Evaluating the strategic plan

    Correct Answer
    C. Choosing specific strategies or courses of action
    Explanation
    The sales director at WebMD is involved in choosing specific strategies or courses of action. In this step of the strategic management process, the sales director is determining the best approaches to achieve the annual sales revenue targets and maintain a competitive advantage. This involves analyzing the available options and selecting the most effective strategies to meet the company's goals.

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  • 15. 

    The ________ of the California Energy Commission indicates that the organization assesses and acts through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment.

    • A.

      Mission statement

    • B.

      Strategic plan

    • C.

      Code of ethics

    • D.

      Vision statement

    Correct Answer
    A. Mission statement
    Explanation
    A mission statement is a concise statement that outlines the purpose and goals of an organization. It provides a clear direction and serves as a guiding principle for decision-making and actions. In the context of the California Energy Commission, the mission statement would indicate that the organization assesses and acts through public and private partnerships to improve energy systems, with the aim of promoting a strong economy and a healthy environment.

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  • 16. 

    A company's ________ strategy identifies the portfolio of businesses that comprise a firm and the ways in which these businesses relate to each other.

    • A.

      Functional

    • B.

      Business unit

    • C.

      Corporate-level

    • D.

      Competitive

    Correct Answer
    C. Corporate-level
    Explanation
    A company's corporate-level strategy refers to the overall plan and approach that the company takes in managing its portfolio of businesses and how these businesses are interconnected. This strategy involves decisions about resource allocation, diversification, synergy creation, and overall direction for the entire organization. It is different from functional, business unit, or competitive strategies, which focus on specific areas or aspects of the company's operations.

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  • 17. 

    A diversification corporate strategy implies that a firm will ________.

    • A.

      Expand by adding new product lines

    • B.

      Reduce the company's size to increase market share

    • C.

      Save money by producing its own raw materials

    • D.

      Increase profits by offering one popular product

    Correct Answer
    A. Expand by adding new product lines
    Explanation
    A diversification corporate strategy implies that a firm will expand by adding new product lines. This means that the company will seek to enter new markets and offer a wider range of products or services to its customers. By diversifying its product portfolio, the firm aims to reduce its reliance on a single product or market, thereby spreading its risk and potentially capturing new opportunities for growth. This strategy can help the company to attract new customers, increase market share, and ultimately drive revenue and profitability.

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  • 18. 

    Harley-Davidson sells a line of boots, helmets, and leather jackets indicating that the firm is pursuing which of the following strategies?

    • A.

      Consolidation

    • B.

      Geographic expansion

    • C.

      Diversification

    • D.

      Horizontal integration

    Correct Answer
    C. Diversification
    Explanation
    The correct answer is diversification. Harley-Davidson selling a line of boots, helmets, and leather jackets indicates that the firm is expanding its product offerings beyond motorcycles. Diversification strategy involves entering new markets or developing new products in order to reduce risk and increase revenue streams. By diversifying its product line, Harley-Davidson is targeting a broader customer base and seeking to generate additional revenue from the sale of accessories and apparel. This strategy allows the company to leverage its brand and expand its presence in the market.

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  • 19. 

    When Apple opened its own Apple stores, this was an example of ________

    • A.

      Market penetration

    • B.

      Concentration

    • C.

      Vertical integration

    • D.

      Consolidation

    Correct Answer
    C. Vertical integration
    Explanation
    Vertical integration refers to a business strategy where a company expands its operations by acquiring or merging with businesses involved in different stages of the same industry's supply chain. In this case, Apple opening its own Apple stores can be seen as an example of vertical integration because it involves the company directly entering the retail stage of its own supply chain, thereby gaining more control over the distribution and customer experience of its products.

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  • 20. 

    Winchester Rugs operates a Web site called www.buyrugsdirect.com, so Winchester Rugs is most likely using a strategy of ________.

    • A.

      Consolidation

    • B.

      Geographic expansion

    • C.

      Vertical integration

    • D.

      Concentration

    Correct Answer
    C. Vertical integration
    Explanation
    Winchester Rugs operating a website called www.buyrugsdirect.com suggests that they are directly selling their rugs to customers without the need for intermediaries. This indicates a strategy of vertical integration, where a company controls multiple stages of the supply chain to increase efficiency and reduce costs. By eliminating middlemen, Winchester Rugs can have more control over their distribution and potentially offer lower prices to customers.

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  • 21. 

    Which of the following activities most likely indicates that a firm is implementing a vertical integration strategy?

    • A.

      Selling unprofitable divisions

    • B.

      Producing raw materials

    • C.

      Aggressively selling a new product

    • D.

      Purchasing a competitor's firm

    Correct Answer
    B. Producing raw materials
    Explanation
    Producing raw materials indicates that a firm is implementing a vertical integration strategy. Vertical integration involves the company expanding its operations to different stages of the supply chain, either backward (towards suppliers) or forward (towards customers). By producing raw materials, the firm is taking control of its supply chain and reducing dependence on external suppliers. This strategy allows the company to have greater control over costs, quality, and availability of raw materials, leading to increased efficiency and potentially higher profits.

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  • 22. 

    The 2008 announcement by Starbucks that it would be closing approximately 600 of its stores suggests the firm was using a ________ strategy.

    • A.

      Consolidation

    • B.

      Diversification

    • C.

      Geographic expansion

    • D.

      Vertical integration

    Correct Answer
    A. Consolidation
    Explanation
    The correct answer is consolidation. The announcement of closing approximately 600 stores indicates that Starbucks was implementing a consolidation strategy. This strategy involves reducing the number of stores and focusing on improving the performance and profitability of the remaining locations. By consolidating its operations, Starbucks aims to streamline its business and eliminate underperforming stores to enhance overall efficiency and profitability.

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  • 23. 

    Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company's mission to provide a high-quality, organic beverage to consumers. The 11-year old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multi-million dollar investments which will enable the business to expand its national presence. Which of the following, if true, would best support the argument that Sweet Leaf Tea should implement a corporate-level strategy of concentration?

    • A.

      Sweet Leaf Tea can develop a national name by adding new product lines, such as organic snack foods and organic coffee

    • B.

      Sweet Leaf Tea's marketing research indicates that customers would purchase the organic beverages more frequently if the prices were lower.

    • C.

      Market data suggests that customers really only want the tea itself, not related products.

    • D.

      Sweet Leaf Tea's competitors primarily focus their marketing and distribution efforts on regional grocery-store chains rather than big box national retailers.

    Correct Answer
    C. Market data suggests that customers really only want the tea itself, not related products.
    Explanation
    The answer suggests that Sweet Leaf Tea should implement a corporate-level strategy of concentration because market data indicates that customers are primarily interested in purchasing the tea itself, rather than related products. This implies that Sweet Leaf Tea should focus on expanding and improving its tea product offerings, rather than diversifying into new product lines such as organic snack foods and organic coffee. By concentrating on their core product and meeting customer preferences, Sweet Leaf Tea can better position itself in the market and maintain its loyal customer base.

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  • 24. 

    Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company's mission to provide a high-quality, organic beverage to consumers. The 11-year old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multi-million dollar investments which will enable the business to expand its national presence. Which of the following, if true, would most likely undermine the argument that Sweet Leaf Tea should implement a corporate-level strategy of vertical integration?

    • A.

      Sweet Leaf Tea lacks the facilities or knowledge to produce the raw ingredients for its beverages.

    • B.

      Market research suggests that Sweet Leaf Tea customers primarily purchase only one flavor of tea

    • C.

      Most loyal customers of Sweet Leaf Tea purchase the beverage at neighborhood convenience stores.

    • D.

      Sugar farmers used by Sweet Leaf Tea have agreed to a fixed price for the next five years so that the company can keep prices low.

    Correct Answer
    A. Sweet Leaf Tea lacks the facilities or knowledge to produce the raw ingredients for its beverages.
    Explanation
    If Sweet Leaf Tea lacks the facilities or knowledge to produce the raw ingredients for its beverages, it would be difficult for them to implement a corporate-level strategy of vertical integration. Vertical integration involves controlling the entire supply chain, from production to distribution, in order to have more control over costs and quality. If Sweet Leaf Tea cannot produce its own raw ingredients, it would have to rely on external suppliers, which could potentially lead to higher costs and less control over the quality of the ingredients. Therefore, this statement undermines the argument for vertical integration.

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  • 25. 

    Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company's mission to provide a high-quality, organic beverage to consumers. The 11-year old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multi-million dollar investments which will enable the business to expand its national presence. Which of the following, if true, best supports the idea that Sweet Leaf Tea has implemented a competitive strategy of differentiation?

    • A.

      New Sweet Leaf Tea customers are initially attracted to the unique labels and logo on the bottles.

    • B.

      Loyal customers of Sweet Leaf Tea seek products that are USDA certified organic despite the associated higher costs.

    • C.

      Other brands of bottled iced tea compete with Sweet Leaf Tea by offering new flavors at competitive prices.

    • D.

      Sweet Leaf Tea sells both lemonade and teas in a variety of flavors that appeal to consumers of all ages.

    Correct Answer
    B. Loyal customers of Sweet Leaf Tea seek products that are USDA certified organic despite the associated higher costs.
    Explanation
    The answer "Loyal customers of Sweet Leaf Tea seek products that are USDA certified organic despite the associated higher costs" best supports the idea that Sweet Leaf Tea has implemented a competitive strategy of differentiation because it shows that the company's focus on using fresh, organic ingredients resonates with its target market. Despite the higher costs, loyal customers are willing to pay for the USDA certified organic products, highlighting the unique value proposition that sets Sweet Leaf Tea apart from its competitors. This demonstrates a clear differentiation strategy based on the company's mission to provide high-quality, organic beverages to consumers.

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  • 26. 

    A company's ________ strategy identifies how to build and strengthen the business's longterm competitive position in the marketplace.

    • A.

      Functional

    • B.

      Corporate-level

    • C.

      Horizontal

    • D.

      Competitive

    Correct Answer
    D. Competitive
    Explanation
    A company's competitive strategy refers to the plan or approach it adopts to gain a competitive advantage in the marketplace. This strategy focuses on differentiating the company's products or services from competitors, identifying target markets, and positioning the company as a leader in the industry. By building and strengthening its long-term competitive position, the company aims to attract and retain customers, increase market share, and ultimately achieve sustainable success.

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  • 27. 

    Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share?

    • A.

      Functional strategy

    • B.

      Competitive advantage

    • C.

      Distinctive competency

    • D.

      Related diversification

    Correct Answer
    B. Competitive advantage
    Explanation
    Competitive advantage refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share. It is a unique position that a company holds in the market, which gives it an edge over its competitors. This advantage can be achieved through various means such as superior product quality, lower prices, better customer service, or innovative technology. By having a competitive advantage, a company can attract more customers and gain a larger market share, leading to increased profitability and success in the industry.

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  • 28. 

    A company's business-level strategy identifies the ________.

    • A.

      Ways to strengthen a firm's long-term competitive position in the marketplace

    • B.

      Tools for diversifying a business portfolio through the acquisition of MNEs

    • C.

      Means to becoming a low-cost leader within a highly competitive industry

    • D.

      Ways to carve out a market niche in order to compete for high-end customers

    Correct Answer
    A. Ways to strengthen a firm's long-term competitive position in the marketplace
    Explanation
    A company's business-level strategy identifies the ways to strengthen a firm's long-term competitive position in the marketplace. This means that the strategy focuses on developing and implementing tactics that will give the company a competitive advantage over its rivals. By identifying the most effective ways to differentiate themselves from competitors, the company can position itself as a leader in the industry and attract customers who value their unique offerings. This strategy also helps the company to sustain its competitive advantage over time, ensuring long-term success in the marketplace.

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  • 29. 

    Companies like Ferrari are known as ________ because they carve out a market niche and compete by providing a product that customers can attain in no other way.

    • A.

      Cost leaders

    • B.

      Focusers

    • C.

      Visionaries

    • D.

      Market leaders

    Correct Answer
    B. Focusers
    Explanation
    Companies like Ferrari are known as "focusers" because they carve out a market niche and compete by providing a product that customers can attain in no other way. This means that they specialize in a specific market segment and tailor their products or services to meet the unique needs and desires of that segment. By focusing on a specific niche, these companies can differentiate themselves from competitors and attract customers who are willing to pay a premium for their specialized offerings.

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  • 30. 

    Which of the following strategies identifies the broad activities that each department will pursue in order to help a business attain its competitive goals?

    • A.

      Competitive

    • B.

      Business-level

    • C.

      Corporate-level

    • D.

      Functional

    Correct Answer
    D. Functional
    Explanation
    Functional strategy identifies the broad activities that each department will pursue in order to help a business attain its competitive goals. This strategy focuses on the specific functions within the organization, such as marketing, finance, operations, and human resources, and determines how each department can contribute to the overall competitive advantage of the business. By aligning the activities of each department with the business's competitive goals, functional strategy ensures that the organization as a whole works cohesively towards achieving success.

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  • 31. 

    A firm's functional strategies identify the broad activities that each ________ will do in order to help the business accomplish its strategic goals.

    • A.

      Supplier

    • B.

      Department

    • C.

      Executive

    • D.

      Employee

    Correct Answer
    B. Department
    Explanation
    A firm's functional strategies identify the broad activities that each department will do in order to help the business accomplish its strategic goals. This means that the different departments within a firm, such as marketing, finance, operations, and human resources, will have specific tasks and responsibilities that contribute to the overall success of the company. By aligning the activities of each department with the strategic goals of the business, the firm can ensure that all areas are working towards a common objective and maximizing their effectiveness.

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  • 32. 

    John wants his shoe store to adopt the strategy of having the lowest prices on shoes in town. John is adopting which competitive strategy?

    • A.

      Focusers

    • B.

      Differentiation

    • C.

      Cost leadership

    • D.

      Providing input to top management about industry trends

    Correct Answer
    C. Cost leadership
    Explanation
    John is adopting the competitive strategy of cost leadership. This strategy involves offering the lowest prices in the market, which allows a company to attract price-sensitive customers and gain a competitive advantage. By adopting this strategy, John aims to position his shoe store as the go-to option for customers looking for affordable shoes.

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  • 33. 

    What is the primary reason that mergers and acquisitions fail?

    • A.

      Technology

    • B.

      Financing

    • C.

      Personnel

    • D.

      Stock prices

    Correct Answer
    C. Personnel
    Explanation
    Mergers and acquisitions often fail primarily due to personnel issues. This could include a lack of cultural fit between the two organizations, conflicts between management teams, or difficulties in integrating employees from both companies. Personnel challenges can lead to a loss of key talent, decreased employee morale, and a failure to effectively execute the integration process.

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  • 34. 

    Critical human resource tasks during mergers and acquisitions include all the following EXCEPT:

    • A.

      Retaining key talent

    • B.

      Merging the firms' cultures

    • C.

      Choosing top management

    • D.

      Enforcing current rules

    Correct Answer
    D. Enforcing current rules
    Explanation
    During mergers and acquisitions, critical human resource tasks involve retaining key talent, merging the firms' cultures, and choosing top management. However, enforcing current rules is not a task typically associated with HR during this process. Instead, HR focuses on ensuring a smooth transition, integrating employees, and aligning policies and procedures between the merging organizations. This involves creating new rules or adapting existing ones to fit the new structure and goals of the merged entity.

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  • 35. 

    All of the following are services that human resource consulting companies provide during mergers and acquisitions EXCEPT ________.

    • A.

      Aligning compensation programs

    • B.

      Overseeing database recovery systems

    • C.

      Helping to determine which employee is best for which role in the new organization

    • D.

      Identifying key talent and suitable retention strategies

    Correct Answer
    B. Overseeing database recovery systems
    Explanation
    Human resource consulting companies provide various services during mergers and acquisitions to ensure a smooth transition and integration of employees. These services include aligning compensation programs to ensure fairness and equity, helping to determine which employee is best suited for which role in the new organization to optimize performance, and identifying key talent and suitable retention strategies to retain valuable employees. However, overseeing database recovery systems is not typically a service provided by human resource consulting companies during mergers and acquisitions.

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  • 36. 

    Lauren is identifying what each department in her company must do to help the business accomplish its strategic goals. These are known as ________ strategies.

    • A.

      Competitive advantage

    • B.

      Competitive

    • C.

      Functional

    • D.

      Vertical integration

    Correct Answer
    C. Functional
    Explanation
    Functional strategies refer to the specific actions and plans that each department within a company must undertake in order to support the achievement of the organization's strategic goals. These strategies focus on the unique functions and activities of each department, such as marketing, finance, operations, and human resources, and outline how they can contribute to the overall success and competitiveness of the business. By aligning the efforts of each department with the company's strategic objectives, functional strategies help ensure that the organization operates efficiently and effectively, ultimately leading to the accomplishment of its goals.

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  • 37. 

    ________ is a strategic planning tool that shows how each department performance contributes to achieve the company's overall strategic goal.

    • A.

      A strategic objective

    • B.

      Visionary strategy

    • C.

      Vertical strategy

    • D.

      A strategy map

    Correct Answer
    D. A strategy map
    Explanation
    A strategy map is a strategic planning tool that shows how each department's performance contributes to achieving the company's overall strategic goal. It provides a visual representation of the company's objectives, initiatives, and key performance indicators (KPIs) in a cause-and-effect relationship. This helps align the efforts of different departments and individuals towards the common goal and ensures that everyone understands how their work contributes to the overall success of the organization.

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  • 38. 

    Formulating and executing human resource policies and practices that produce the employee competencies and behaviors a company needs to achieve its strategic aims is known as ________.

    • A.

      Strategic human resource management

    • B.

      Human resource performance systems

    • C.

      High-performance personnel management

    • D.

      Personnel management by objectives

    Correct Answer
    A. Strategic human resource management
    Explanation
    Strategic human resource management refers to the process of developing and implementing human resource policies and practices that align with the overall strategic goals and objectives of a company. It involves identifying the competencies and behaviors that are required for the company to achieve its strategic aims and then formulating HR policies and practices to develop and maintain those competencies and behaviors among employees. This approach ensures that the HR function is integrated with the overall strategy of the organization and contributes to its success.

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  • 39. 

    The primary purpose of strategic human resource management is to

    • A.

      Develop human resource policies that align with industry standards

    • B.

      Integrate a company's strategic plan with its human resource strategies

    • C.

      Create stringent appraisal systems that highlight employee weaknesses

    • D.

      Use offshoring to reduce human resource costs and to initiate globalization

    Correct Answer
    B. Integrate a company's strategic plan with its human resource strategies
    Explanation
    The primary purpose of strategic human resource management is to integrate a company's strategic plan with its human resource strategies. This means that the HR department should align its policies and practices with the overall goals and objectives of the organization. By doing so, HR can ensure that the workforce is effectively utilized and developed to contribute to the company's success. This integration helps in creating a cohesive and aligned approach towards achieving business objectives, as well as ensuring that HR practices support the overall strategic direction of the company.

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  • 40. 

    In order to generate the desired workforce skill, competencies, and behaviors that a firm needs to achieve its strategic goals, human resource management must first develop ________

    • A.

      Strategic plans

    • B.

      HR policies

    • C.

      Employee skills

    • D.

      Company norms

    Correct Answer
    A. Strategic plans
    Explanation
    Human resource management must first develop strategic plans in order to generate the desired workforce skill, competencies, and behaviors that a firm needs to achieve its strategic goals. Strategic plans outline the long-term objectives and actions required to align the workforce with the organization's strategic direction. By developing strategic plans, HR management can identify the specific skills, competencies, and behaviors required from employees to support the organization's goals. This allows HR to focus on recruiting, training, and developing employees with the necessary skills and competencies, and establish HR policies that align with the strategic plans. Company norms and employee skills are important factors, but they are outcomes of the strategic planning process.

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  • 41. 

    John is a manager is looking at HR scorecard data through a ________, which presents the manager with desktop graphs and charts, showing a computerized picture of how the company is doing on all the metrics from the HR scorecard process.

    • A.

      Digital dashboard

    • B.

      Strategy map

    • C.

      HR audit

    • D.

      Mission plan

    Correct Answer
    A. Digital dashboard
    Explanation
    A digital dashboard is a tool that provides a visual representation of data, allowing managers to easily monitor and analyze key metrics. In this case, John, as a manager, is using a digital dashboard to view HR scorecard data. The digital dashboard presents the data in the form of graphs and charts, giving John a comprehensive overview of how the company is performing in various HR metrics. This allows him to quickly assess the company's progress and make informed decisions based on the data presented.

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  • 42. 

    Which of the following is the final step in the strategic human resource management process?

    • A.

      The manager asks, "What employee skills and behaviors will we need to achieve these plans and goals?"

    • B.

      The manager formulates strategic plans and goals

    • C.

      The manager asks, "Specifically what recruitment, selection, training, and other HR policies and practices should we put in place so as to produce the required employee skills and behaviors?"

    • D.

      The manager asks, "How much profit can we make on this?"

    Correct Answer
    C. The manager asks, "Specifically what recruitment, selection, training, and other HR policies and practices should we put in place so as to produce the required employee skills and behaviors?"
    Explanation
    The final step in the strategic human resource management process is for the manager to determine the specific recruitment, selection, training, and other HR policies and practices that need to be implemented in order to develop the necessary employee skills and behaviors. This step is crucial in ensuring that the organization has the right people with the right skills and behaviors to achieve its strategic plans and goals. By identifying and implementing these HR policies and practices, the manager can effectively align the human resource strategy with the overall strategic objectives of the organization.

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  • 43. 

    Human resource strategies are the ________ used to support a firm's strategic goals.

    • A.

      Visions and objectives

    • B.

      Policies and practices

    • C.

      Missions and goals

    • D.

      Theories and tools

    Correct Answer
    B. Policies and practices
    Explanation
    Human resource strategies are the policies and practices used to support a firm's strategic goals. This means that organizations develop and implement specific policies and practices related to their human resources in order to align them with their overall strategic objectives. These strategies can include recruitment and selection policies, training and development programs, performance management systems, and compensation and benefits structures. By aligning their human resource policies and practices with their strategic goals, organizations can ensure that they have the right people with the right skills and capabilities to achieve their objectives.

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  • 44. 

    The ________ is a process for assigning financial and nonfinancial goals or metrics to the human resource management-related strategy-map chain of activities required for achieving the company's strategic aims.

    • A.

      HR scorecard

    • B.

      Vision statement

    • C.

      Digital dashboard

    • D.

      Benchmarking process

    Correct Answer
    A. HR scorecard
    Explanation
    The HR scorecard is a process that involves assigning financial and nonfinancial goals or metrics to the human resource management-related strategy-map chain of activities required for achieving the company's strategic aims. It helps in aligning HR practices and initiatives with the overall organizational strategy, allowing HR professionals to measure and track their performance in contributing to the company's goals. The HR scorecard provides a comprehensive framework for evaluating the effectiveness and impact of HR activities on the company's success.

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  • 45. 

    Which of the following is a strategic planning tool that offers an overview of how each department's performance contributes to achieving the company's overall strategic goals?

    • A.

      Digital dashboard

    • B.

      HR scorecard

    • C.

      Strategy map

    • D.

      HR audit

    Correct Answer
    C. Strategy map
    Explanation
    A strategy map is a strategic planning tool that provides a visual representation of how each department's performance aligns with and contributes to the company's overall strategic goals. It helps in understanding the cause-and-effect relationships between different objectives and measures, allowing organizations to effectively track progress and make informed decisions to achieve their strategic objectives. It provides a comprehensive overview of the company's strategy and helps in communicating and aligning the goals and objectives across the organization.

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  • 46. 

    Which of the following refers to a process for assigning financial and nonfinancial goals to the HR management-related chain of activities required for achieving the company's strategic aims and for monitoring results?

    • A.

      Strategy map

    • B.

      HR scorecard

    • C.

      HR feedback scale

    • D.

      Digital dashboard

    Correct Answer
    B. HR scorecard
    Explanation
    The HR scorecard refers to a process for assigning financial and nonfinancial goals to the HR management-related chain of activities required for achieving the company's strategic aims and for monitoring results. It is a measurement tool that helps organizations align their HR practices with their overall business strategy. The HR scorecard allows companies to track and evaluate HR metrics and key performance indicators to ensure that HR initiatives are contributing to the achievement of strategic objectives.

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  • 47. 

    A ________ presents a manager with desktop graphs and charts that illustrate where the company stands on metrics from the HR scorecard process.

    • A.

      Strategy map

    • B.

      Business plan

    • C.

      Scanning worksheet

    • D.

      Digital dashboard

    Correct Answer
    D. Digital dashboard
    Explanation
    A digital dashboard is a tool that provides managers with visual representations of data and metrics from the HR scorecard process. It presents desktop graphs and charts that help managers understand and analyze the company's performance in various HR areas. This allows them to easily track and monitor key metrics, identify trends, and make informed decisions based on the data presented.

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  • 48. 

    The concise measurement system used by companies to show the quantitative standards the firm uses to measure HR activities, employee behaviors resulting from the activities, and the strategically relevant organizational outcomes of those employee behaviors is called a(n) ________.

    • A.

      Evaluation system

    • B.

      HR scorecard

    • C.

      Appraisal system

    • D.

      Evaluation benchmark

    Correct Answer
    B. HR scorecard
    Explanation
    The HR scorecard is a concise measurement system used by companies to show the quantitative standards they use to measure HR activities, employee behaviors resulting from those activities, and the strategically relevant organizational outcomes of those behaviors. It provides a comprehensive view of how HR contributes to the overall success of the organization by aligning HR metrics with business objectives. The HR scorecard helps companies evaluate the effectiveness of their HR strategies and make data-driven decisions to improve performance and achieve desired outcomes.

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  • 49. 

    Which of the following is used to manage employee performance and to align all employees with the key objectives a firm needs to achieve its strategic goals?

    • A.

      Functional planning system

    • B.

      HR scorecard

    • C.

      Annual HR benchmarks

    • D.

      High-performance work system

    Correct Answer
    B. HR scorecard
    Explanation
    The HR scorecard is used to manage employee performance and align all employees with the key objectives a firm needs to achieve its strategic goals. It is a measurement system that evaluates HR activities and their impact on the organization's overall performance. The scorecard provides a framework for tracking and analyzing HR metrics, such as employee turnover, training and development, and employee satisfaction. It helps HR professionals to identify areas of improvement and develop strategies to enhance employee performance and contribute to the firm's strategic goals.

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  • 50. 

    Which of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position?

    • A.

      Human resource audits

    • B.

      Human resource metrics

    • C.

      Management by objectives

    • D.

      Human resource scorecards

    Correct Answer
    B. Human resource metrics
    Explanation
    Human resource metrics refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position. It involves the use of data and statistics to assess and evaluate various HR processes and outcomes. These metrics help organizations track and analyze their HR performance, identify areas of improvement, and make informed decisions to optimize their human capital management strategies.

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