NCOA Vol 2 2018

67 Questions | Total Attempts: 633

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Management Quizzes & Trivia

Ethical Leadership,Diversity, Leader Influence, Resource Stewardship, Emergent Leadership Issues, Change Management, Continuous Improvement and Negotiations.


Questions and Answers
  • 1. 
    MSgt Clark manages a very profitable online home-based business. She has a close friendship with MSgt Brown so she allows him to do some work for her to make extra money. Her business has grown to the point that it takes up most of her free off-duty time, so she recently started using her computer at work to attend to business matters. Last week, Brown discovered her use of government equipment to conduct her personal business. He knows what she is doing is wrong; however he depends on the money from Clark’s business to pay for his wife’s new car. MSgt Brown’s ___________ will MOST likely ________mission effectiveness.
    • A. 

      Understanding of the Ds; enhance

    • B. 

      Misunderstanding of the Three Ps; hinder

    • C. 

      Understanding of the Three Ps; enhance

    • D. 

      Misunderstanding of the Three Ds; hinder

  • 2. 
    SrA Smart returned from leave a few weeks ago and although he thought he completed all the required paperwork upon his return, he learns that is not the case and immediately re-submits the paperwork. Months pass before realizes he was never charged for those leave days he used. Wanting to keep his supervisor, TSgt Wright, in the loop, he explains what happened. After some consideration, Wright says “Finance made the mistake, so don’t worry about it. Besides, it’s not your responsibility to do their job for them.” TSgt Wright’s ______________will MOST likely_________ her effectiveness.
    • A. 

      Understanding of the Three Os; enhance

    • B. 

      Misunderstanding of the Three Ds; hinder

    • C. 

      Understanding of the Three Ds; enhance

    • D. 

      Misunderstanding of the Three Os; hinder

  • 3. 
    MSgt Wilburn is a very motivated and competitive member of his unit. Each time he has been eligible for promotion he was promoted on his first attempt and he wants that streak to continue. He knows in order for this to happen he needs to be visible within the organization in hopes of being stratified above his peers. When drafting bullets for his upcoming enlisted performance report, he takes credit for actions he did not conduct. The way he sees it no one will ever notice. This scenario BEST illustrates___________ and its impact on NCO and mission effectiveness.
    • A. 

      Drive for Success

    • B. 

      Worry over Image

    • C. 

      Loyalty Syndrome

  • 4. 
    MSgt Duvernay works in Logistics Readiness vehicle maintenance flight. The flight is responsible for maintaining 127 different makes and models of government vehicles. The vehicles vary from squadron to squadron, and range from bucket loaders, bulldozers and sewer trucks to weapons trailers and ambulances. Due to a recent deployment, shop personnel has decreased and as a result the vehicle-in-commission rate has dropped from 90% to 83%. Not wanting to bring attention to the section, MSgt Duvernay reports the percentage rates from the previous month at the weekly staff meeting with the commander. MSgt Duvernay actions BEST identify___________.
    • A. 

      Ethical Relativism

    • B. 

      Worry over Image

    • C. 

      Loyalty Syndrome

  • 5. 
    SSgt Walker and his team are preparing for an inspection. While organizing the storage room, A1C Bates discovers equipment that should have been turned in months ago per the AFI. He reports the findings to Walker and suggests hiding the equipment until after the inspection. Walker responds, “That will quickly take care of the problem, but understand there are possible consequences for that decision.” After considering the consequences, Bates decides to fill out the paper work to turn-in the equipment. On the inspection report, it was noted that equipment was turned in late; however, the work center identified it and corrected the discrepancy in a proper manner. This scenario BEST illustrates effective use of ___________________ and its impact on NCO, unit, and mission effectiveness.
    • A. 

      The Legal test

    • B. 

      The ethical principle of the three Rs

    • C. 

      The DOD Joint Staff Guide 5260

  • 6. 
    SSgt Stanley, a well-respected NCO, conducted a review of the work center’s training records for the upcoming Operational Readiness Inspection. During his review, he identified several required tasks that weren’t signed off. Due to time constraints, he had his Airmen initial off on those tasks. He planned to go over the areas at another time. SSgt Stanley’s behavior of ____________________will MOST LIKELY __________ NCO, unit, and mission effectiveness.
    • A. 

      Drive for Success; reduce

    • B. 

      Worry over Image; reduce

    • C. 

      Ethical Relativism; increase

  • 7. 
    Due to his military experience and Public Affairs AFSC, TSgt Banks is selected to brief newcomers at his deployed location. During the brief he says, “These characteristics of diversity are with a person at birth, and usually doesn’t alter during a person’s life.” TSgt Banks’ comments BEST identify the ________________.
    • A. 

      Secondary dimension of diversity

    • B. 

      Primary dimension of diversity

    • C. 

      Socio-behavioral tendencies

  • 8. 
    TSgt Adams, the Air Traffic Control NCOIC, calls a meeting with her shift leaders to discuss the change to the department’s schedule. During the meeting, she asks, “Can you give me your perspective on people’s general mood concerning our current ops tempo? Do you think they see the significance in the job that we do here?” SSgt Thomas the night shift leader stood up and said, “It’s my perception that people have an appreciation and are well aware of the importance of providing the needed manpower.” TSgt Adam’s understanding/misunderstanding of _______________________ will MOST likely have a ______________ impact on mission effectiveness.
    • A. 

      Socio-Behavioral Tendencies, positive

    • B. 

      Socio-Behavioral Tendencies, negative

    • C. 

      Social sensitivity; positive

    • D. 

      Social sensitivity; negative

  • 9. 
    TSgt Campbell is newly assigned to a joint international unit that is made up of Army, Navy and Air Force personnel from seven nations. A few weeks into the new assignment, TSgt Campbell noticed some individuals not being receptive to their Korean team members at work center meetings. During the next meeting, TSgt Campbell made sure to ask the Korean team to provide their operational inputs. The Korean team’s inputs were critical to the unit meeting mission requirements ahead of schedule. TSgt Campbell’s actions BEST illustrate the __________________ technique and its impact on mission effectiveness.
    • A. 

      Inclusion

    • B. 

      Feedback

    • C. 

      Assistance

  • 10. 
    TSgt Baer and TSgt Chambers are co-chairing the unit’s next commander’s call and they are working well together. During one of their weekly meetings, they argued about who was doing more work. TSgt Baer said, “Look, I’m not singling you out. All I’m saying is everyone knows that men are stronger and we do most of the hard work. You women just can’t do as good a job as us.” TSgt Baer’s comment BEST identify a form of ________________.
    • A. 

      Discrimination

    • B. 

      Perception

    • C. 

      Stereotype

  • 11. 
    A1C Gower, an Airman with a Filipino background, just graduated from technical training school and is PCSing to her first duty station overseas. The day she arrived in country, she was picked up by TSgt Sandy, her new supervisor. On their way to base, TSgt Sandy said, “I remember you telling me how much you’re going to miss your family and friends when we spoke on the phone. I’ll link you up with A1C Saner; she is also from the Philippines. We both want you to feel welcome, so if you need anything, please ask.” TSgt Sandy’s actions BEST illustrates the ________________ technique of the F.A.I.R.™ Way.
    • A. 

      Feedback

    • B. 

      Inclusion

    • C. 

      Assistance

  • 12. 
    TSgt Hayden, the Dining Facility Fight Chief, overhears his NCOIC, SSgt Forgit trying unsuccessfully to communicate with a Portuguese speaking dependent. TSgt Hayden thinks for a moment and realizes that SrA Silva (one of his Airmen) is Brazilian and speaks Portuguese. TSgt Hayden quickly requests help from SrA Silva and shortly after taking over the situation, the patron shakes SrA Silva’s hand and leaves with his order. TSgt Hayden’s understanding/misunderstanding of __________________________ will MOST likely ________________ mission effectiveness.
    • A. 

      Diversity awareness; enhance

    • B. 

      Diversity awareness; hinder

    • C. 

      Equal opportunity; enhance

    • D. 

      Equal opportunity; hinder

  • 13. 
    Your boss just stopped by your office to ask you a question. You take the opportunity to tell your boss about some of the potential problems you discovered that could occur if the unit purchases the laptops that were suggested with the end of year fallout money it’s expecting to get. You gave her your thoughts about the requirements and recommendations for better laptops in a Memorandum For Record so that she could consider briefing the unit’s decision team on your findings before the final decision and purchases are made. This scenario BEST illustrates your effectiveness as a follower by providing ____________ to your boss.
    • A. 

      Feedback

    • B. 

      Advice

    • C. 

      Loyalty

  • 14. 
    You received some feedback from your subordinates that your nonverbal communication in meetings shows your disagreement with some of things they’re saying. That evening you talk to your best friend and ask about your nonverbals. You know that you don’t disagree with all of the inputs from your people…you just have questions about their research methods for their inputs. At the next meeting you explain to your people that you appreciated their feedback and you’ll work on your communication skills. You also inform them that you’ll help any of them with researching inputs. This scenario BEST illustrates your appropriate use of ______________ and ______________ for personal and professional leadership development that will most likely enhance your NCO effectiveness.
    • A. 

      Self-awareness; motivation

    • B. 

      Support team; integrated life

    • C. 

      Self-awareness; support team

    • D. 

      Integrated life; motivation

  • 15. 
    You say to SrA Oak, one of your most experienced team leaders and energetic go getter, “Look, I know you made a mistake; I want you to know why. I gave you everything you needed to be successful…the directions, the plan, and even how to accomplish each step. But you decided to do it your own way. This isn’t what I expected. I want you to follow my instructions. To be sure you learned your lesson, I want you to tell me when you’ve completed each step before moving on to the next one.” As SrA Oak departs your office, she wonders why she volunteered to lead this special project in the first place. She remembers that your style was used on the new Airmen that have been assigned over the past 6 months. Based on your ________________style SrA Oak’s effectiveness will MOST LIKELY _____________.
    • A. 

      Impoverished Leader; increase

    • B. 

      Authoritarian Leader; decrease

    • C. 

      Impoverished Leader; decrease

    • D. 

      Authoritarian Leader; increase

  • 16. 
    You just finished conducting an in-depth training session with your people on a new piece of equipment and updated their training records. You give 3 days to your team to put together a continuity book for the equipment and put it on the shared site. You find out one of your trained people takes a shortcut on the steps of the process and causes the equipment to malfunction, halting production. You bring the person into your office and present her with a letter of counseling for not following the steps and partner her up with your most knowledgeable worker for her retraining/recertification which she passes successfully and ahead of schedule. Your use of _______________, _______________, and _______________ powers will MOST LIKELY result in _______________ subordinate effectiveness.
    • A. 

      Reward, referent, coercive; increased

    • B. 

      Legitimate, referent, coercive; decreased

    • C. 

      Coercive, legitimate, expert; increased

    • D. 

      Coercive, referent, expert; decreased

  • 17. 
    It’s the beginning of the new year. You call everyone together to tell them thanks for all the hard work they did this past year. You go over all of the exceptional accomplishments they did as a team. And you also thank them for being exceptional followers and it was because of them and their dedication that all missions were accomplished. As everyone leaves you overhear some of them say, “I wonder if we were submitted for any awards? We busted our tails last year and didn’t get any extra time off!” Your use of _____________ rewards was _______________ and will MOST LIKELY cause a/an ____________________ in subordinate effectiveness.
    • A. 

      System level; effective; increase

    • B. 

      Supervisory; effective; increase

    • C. 

      System level; ineffective; decrease

    • D. 

      Supervisory; ineffective; decrease

  • 18. 
    During an initial EPR feedback session you tell your subordinate, “I expect you to become thoroughly familiar with your job by getting to know every aspect. I also expect NCOs to perform above minimal acceptable standards and make smart choices both on and off duty because you’re always being watched. Also, believing your superiors will help to ensure you’re mission ready, displaying selflessness when it comes to doing what’s asked of you, and being prepared when asked to attend meetings are very important to me.” Your comments BEST identify ___________________.
    • A. 

      DAC Skills

    • B. 

      Coercive Power

    • C. 

      Follower Traits

  • 19. 
    You have four competent subordinates. Almost every time your boss sends you a task you hand it off to your team. All you expect from them is a quality product in a timely manner. You tell them you don’t want to influence their development in handling special tasks. You won’t see the task again until your team hands the final product for you to forward up to your boss. Your team knows you don’t want to be bothered with questions about the task. When your boss questions you about the task, you say, “I’ll find out.” Your team members wonder if you really know your job. They’ve been talking about the upcoming quarterly awards board hoping they were going to be submitted for all their hard work in making you look good since they weren’t submitted for last quarter. This scenario BEST illustrates your relience on the ____________________ style which could degrade your NCO effectiveness.
    • A. 

      Team Leader

    • B. 

      Country Club Leader

    • C. 

      Impoverished Leader

  • 20. 
    It was a rough year for you last year, but this is a new year and you’re ready for whatever comes. You made it a point to let your boss know that you wanted to be more involved in helping her manage the work center since you’re the ranking TSgt. You even purchased a couple of squadron morale-colored t-shirts to wear on morale day. You really want to become the “go to” person for the junior Airmen related to your job specialty. Last year you told the boss about a problem with a procedure in the work center and it caused the unit to be non-mission capable for almost two weeks…leadership wasn’t happy about that; however, this year, you’re going to do everything you can to ensure proactive problem solving will occur versus reactive crisis management. You feel really good about this new year. Your actions and behaviors BEST illustrate the _____________________ and will MOST LIKELY result in enhanced NCO effectiveness.
    • A. 

      5 Essential Qualities of Effective Followership

    • B. 

      Effective status of the people diagnosis

    • C. 

      Proper application of the DAC skills

  • 21. 
    While briefing an ALS class, TSgt Brand says, “This document is reviewed often and can be found at many different levels in the Air Force, from Air Force Headquarters to the lowest flight level. Though there isn’t a required format, the effective ones include sections that list mission essential items that are in the budget and items that aren’t. Each expense has a code that represents the expenses place in the budget hierarchy.” TSgt Brand’s comments BEST identify the _____.
    • A. 

      Antideficiency Act

    • B. 

      Budget Review

    • C. 

      Execution Plan

  • 22. 
    During a meeting with the superintendent, TSgt Lopez says, “We have a complete lack of structure in my work center. The last NCOIC didn’t keep track of where the people in our work center should be assigned. I compared the document that distributes personnel positions to us and the document the last NCOIC should’ve been using to assign people to those positions. They didn’t match-up at all, one section should include three SSgts but only had one, and another should’ve had one SSgt but had two! No wonder nothing gets done around here.” The scenario BEST illustrates _____ and its impact on mission effectiveness.
    • A. 

      Organizational structure

    • B. 

      Manpower allocation and tracking

    • C. 

      Adjusting manpower requirements

  • 23. 
    While in a deployed location SSgt Nix says to TSgt Miller, “Yesterday, while on that evacuation flight, the oil line started to leak on the helicopter. After an emergency landing, I could’ve used an electric clamp to fix it; but that’s not in the technical order.” Astonished TSgt Miller says, “You should submit your fix for Air Force wide consideration.” Later that day TSgt Miller reviews the list of past submissions and finds nothing. He tells SSgt Nix, “You should submit it. Then a high ranking commander will review it. Finally, if approved by them, plans will be created and executed. You may even get paid.” TSgt Miller’s _____ will MOST likely _____ mission effectiveness.
    • A. 

      Understanding of resources for mission success; increase

    • B. 

      Misunderstanding of resources for mission success; decrease

    • C. 

      Understanding of Airman Powered by Innovation; increase

    • D. 

      Misunderstanding of Airman Powered by Innovation; decrease

  • 24. 
    TSgt Hardesty is mentoring TSgt Keith when he says, “This is the process I was telling you about. Our section has positions assigned by a document we don’t control at our level. It’s up to us to take the personnel we have and plug their names into a second document. This give us the freedom to structure the section as we want.” TSgt Hardesty’s comments BEST identify _____.
    • A. 

      Allocating and tracking manpower

    • B. 

      Organizational structure

    • C. 

      Budget process

  • 25. 
    At a training session, TSgt Caskey said, “SSgt Griggs, it’s that time of the year when we have to submit a document detailing how we are going to spend the upcoming fiscal year funding. To do that, we have to list and justify all needed items and services, and the cost. Additionally, we have to identify and justify items or services that can’t be funded with the current budget.” Because of her preparation, the organization was able to execute a strong budget and have the unfunded request on the top priority of the wing TSgt Caskey’s actions BEST illustrates ________________ and its impact on mission effectiveness
    • A. 

      Budget process

    • B. 

      Budget review

    • C. 

      Execution plan

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