NCOA Vol 2 2018
Ethical Leadership,Diversity, Leader Influence, Resource Stewardship, Emergent Leadership Issues, Change Management, Continuous Improvement and Negotiations.
Questions and Answers
- 1.
MSgt Clark manages a very profitable online home-based business. She has a close friendship with MSgt Brown so she allows him to do some work for her to make extra money. Her business has grown to the point that it takes up most of her free off-duty time, so she recently started using her computer at work to attend to business matters. Last week, Brown discovered her use of government equipment to conduct her personal business. He knows what she is doing is wrong; however he depends on the money from Clark’s business to pay for his wife’s new car. MSgt Brown’s ___________ will MOST likely ________mission effectiveness.
- A.
Understanding of the Ds; enhance
- B.
Misunderstanding of the Three Ps; hinder
- C.
Understanding of the Three Ps; enhance
- D.
Misunderstanding of the Three Ds; hinder
Correct Answer
B. Misunderstanding of the Three Ps; hinderExplanation
MSgt Brown's misunderstanding of the Three Ps (Purpose, Process, and People) will most likely hinder mission effectiveness. By using government equipment for personal business, MSgt Clark is violating the purpose and process of using the equipment for work-related tasks. MSgt Brown's dependence on the money from Clark's business may cloud his judgment and prevent him from recognizing the negative impact this behavior can have on mission effectiveness.Rate this question:
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- 2.
SrA Smart returned from leave a few weeks ago and although he thought he completed all the required paperwork upon his return, he learns that is not the case and immediately re-submits the paperwork. Months pass before realizes he was never charged for those leave days he used. Wanting to keep his supervisor, TSgt Wright, in the loop, he explains what happened. After some consideration, Wright says “Finance made the mistake, so don’t worry about it. Besides, it’s not your responsibility to do their job for them.” TSgt Wright’s ______________will MOST likely_________ her effectiveness.
- A.
Understanding of the Three Os; enhance
- B.
Misunderstanding of the Three Ds; hinder
- C.
Understanding of the Three Ds; enhance
- D.
Misunderstanding of the Three Os; hinder
Correct Answer
B. Misunderstanding of the Three Ds; hinderExplanation
TSgt Wright's misunderstanding of the Three Ds (Duty, Discipline, and Devotion to duty) will most likely hinder her effectiveness. This is because she is not holding SrA Smart accountable for his mistake and not emphasizing the importance of taking responsibility for one's actions. By not addressing the issue and allowing SrA Smart to avoid the consequences, TSgt Wright is not promoting a culture of discipline and accountability within the unit. This can hinder her effectiveness as a supervisor in maintaining order and ensuring that tasks are completed correctly and responsibly.Rate this question:
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- 3.
MSgt Wilburn is a very motivated and competitive member of his unit. Each time he has been eligible for promotion he was promoted on his first attempt and he wants that streak to continue. He knows in order for this to happen he needs to be visible within the organization in hopes of being stratified above his peers. When drafting bullets for his upcoming enlisted performance report, he takes credit for actions he did not conduct. The way he sees it no one will ever notice. This scenario BEST illustrates___________ and its impact on NCO and mission effectiveness.
- A.
Drive for Success
- B.
Worry over Image
- C.
Loyalty Syndrome
Correct Answer
A. Drive for SuccessExplanation
The scenario described in the question illustrates the concept of "Drive for Success" and its impact on NCO and mission effectiveness. MSgt Wilburn's motivation and competitiveness drive him to be promoted on his first attempt each time. In order to be visible within the organization and stand out among his peers, he takes credit for actions he did not conduct. This behavior reflects his strong desire for success and advancement, but it also raises concerns about the integrity of his actions and the impact it may have on the overall mission effectiveness.Rate this question:
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- 4.
MSgt Duvernay works in Logistics Readiness vehicle maintenance flight. The flight is responsible for maintaining 127 different makes and models of government vehicles. The vehicles vary from squadron to squadron, and range from bucket loaders, bulldozers and sewer trucks to weapons trailers and ambulances. Due to a recent deployment, shop personnel has decreased and as a result the vehicle-in-commission rate has dropped from 90% to 83%. Not wanting to bring attention to the section, MSgt Duvernay reports the percentage rates from the previous month at the weekly staff meeting with the commander. MSgt Duvernay actions BEST identify___________.
- A.
Ethical Relativism
- B.
Worry over Image
- C.
Loyalty Syndrome
Correct Answer
B. Worry over ImageExplanation
MSgt Duvernay's actions of reporting false percentage rates from the previous month at the staff meeting indicate that he is more concerned about maintaining a positive image for his section rather than being honest about the current situation. This behavior suggests that he is worried about how the commander and others perceive his section and wants to avoid bringing attention to the decreased vehicle-in-commission rate. Therefore, the correct answer is "Worry over Image."Rate this question:
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- 5.
SSgt Walker and his team are preparing for an inspection. While organizing the storage room, A1C Bates discovers equipment that should have been turned in months ago per the AFI. He reports the findings to Walker and suggests hiding the equipment until after the inspection. Walker responds, “That will quickly take care of the problem, but understand there are possible consequences for that decision.” After considering the consequences, Bates decides to fill out the paper work to turn-in the equipment. On the inspection report, it was noted that equipment was turned in late; however, the work center identified it and corrected the discrepancy in a proper manner. This scenario BEST illustrates effective use of ___________________ and its impact on NCO, unit, and mission effectiveness.
- A.
The Legal test
- B.
The ethical principle of the three Rs
- C.
The DOD Joint Staff Guide 5260
Correct Answer
B. The ethical principle of the three RsExplanation
The scenario described in the question demonstrates the effective use of the ethical principle of the three Rs, which stands for Recognize, Report, and Resolve. A1C Bates recognizes the equipment discrepancy, reports it to SSgt Walker, and together they resolve the issue by filling out the proper paperwork to turn in the equipment. This ethical principle emphasizes the importance of identifying and addressing problems or violations promptly and appropriately. By following the three Rs, the NCO, unit, and mission effectiveness are upheld, as they are committed to maintaining integrity and accountability in their actions.Rate this question:
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- 6.
SSgt Stanley, a well-respected NCO, conducted a review of the work center’s training records for the upcoming Operational Readiness Inspection. During his review, he identified several required tasks that weren’t signed off. Due to time constraints, he had his Airmen initial off on those tasks. He planned to go over the areas at another time. SSgt Stanley’s behavior of ____________________will MOST LIKELY __________ NCO, unit, and mission effectiveness.
- A.
Drive for Success; reduce
- B.
Worry over Image; reduce
- C.
Ethical Relativism; increase
Correct Answer
A. Drive for Success; reduceExplanation
SSgt Stanley's behavior of Drive for Success will most likely reduce NCO, unit, and mission effectiveness. By having his Airmen initial off on tasks that weren't signed off, he is compromising the integrity of the training records and potentially neglecting important training requirements. This can lead to a lack of readiness and preparedness for the upcoming Operational Readiness Inspection, ultimately reducing the effectiveness of the NCO, unit, and mission.Rate this question:
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- 7.
Due to his military experience and Public Affairs AFSC, TSgt Banks is selected to brief newcomers at his deployed location. During the brief he says, “These characteristics of diversity are with a person at birth, and usually doesn’t alter during a person’s life.” TSgt Banks’ comments BEST identify the ________________.
- A.
Secondary dimension of diversity
- B.
Primary dimension of diversity
- C.
Socio-behavioral tendencies
Correct Answer
B. Primary dimension of diversityExplanation
TSgt Banks' comments suggest that the characteristics of diversity he is referring to are inherent to a person from birth and typically do not change over the course of their life. This aligns with the concept of primary dimensions of diversity, which are characteristics that are not easily changed and are often used to categorize individuals, such as age, gender, race, and ethnicity. These dimensions are fundamental aspects of a person's identity and can greatly influence their experiences and perspectives.Rate this question:
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- 8.
TSgt Adams, the Air Traffic Control NCOIC, calls a meeting with her shift leaders to discuss the change to the department’s schedule. During the meeting, she asks, “Can you give me your perspective on people’s general mood concerning our current ops tempo? Do you think they see the significance in the job that we do here?” SSgt Thomas the night shift leader stood up and said, “It’s my perception that people have an appreciation and are well aware of the importance of providing the needed manpower.” TSgt Adam’s understanding/misunderstanding of _______________________ will MOST likely have a ______________ impact on mission effectiveness.
- A.
Socio-Behavioral Tendencies, positive
- B.
Socio-Behavioral Tendencies, negative
- C.
Social sensitivity; positive
- D.
Social sensitivity; negative
Correct Answer
C. Social sensitivity; positiveExplanation
TSgt Adams' understanding or misunderstanding of social sensitivity will most likely have a positive impact on mission effectiveness. This is because social sensitivity refers to the ability to accurately perceive and understand the emotions, needs, and perspectives of others. If TSgt Adams has a high level of social sensitivity, she will be able to better gauge the general mood and perception of her team members regarding the importance of their job. This understanding can lead to improved communication, morale, and teamwork, ultimately enhancing mission effectiveness.Rate this question:
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- 9.
TSgt Campbell is newly assigned to a joint international unit that is made up of Army, Navy and Air Force personnel from seven nations. A few weeks into the new assignment, TSgt Campbell noticed some individuals not being receptive to their Korean team members at work center meetings. During the next meeting, TSgt Campbell made sure to ask the Korean team to provide their operational inputs. The Korean team’s inputs were critical to the unit meeting mission requirements ahead of schedule. TSgt Campbell’s actions BEST illustrate the __________________ technique and its impact on mission effectiveness.
- A.
Inclusion
- B.
Feedback
- C.
Assistance
Correct Answer
A. InclusionExplanation
TSgt Campbell's actions of asking the Korean team to provide their operational inputs demonstrate the technique of inclusion. By actively involving and valuing the contributions of the Korean team members, TSgt Campbell promotes a sense of belonging and acceptance within the joint international unit. This inclusivity fosters collaboration and cooperation among team members, ultimately leading to increased mission effectiveness.Rate this question:
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- 10.
TSgt Baer and TSgt Chambers are co-chairing the unit’s next commander’s call and they are working well together. During one of their weekly meetings, they argued about who was doing more work. TSgt Baer said, “Look, I’m not singling you out. All I’m saying is everyone knows that men are stronger and we do most of the hard work. You women just can’t do as good a job as us.” TSgt Baer’s comment BEST identify a form of ________________.
- A.
Discrimination
- B.
Perception
- C.
Stereotype
Correct Answer
C. StereotypeExplanation
TSgt Baer's comment identifies a form of stereotype. He is making a generalization about women's abilities based on their gender, suggesting that they are not as capable as men. This stereotype assumes that all women are the same and overlooks individual skills and qualifications.Rate this question:
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- 11.
A1C Gower, an Airman with a Filipino background, just graduated from technical training school and is PCSing to her first duty station overseas. The day she arrived in country, she was picked up by TSgt Sandy, her new supervisor. On their way to base, TSgt Sandy said, “I remember you telling me how much you’re going to miss your family and friends when we spoke on the phone. I’ll link you up with A1C Saner; she is also from the Philippines. We both want you to feel welcome, so if you need anything, please ask.” TSgt Sandy’s actions BEST illustrates the ________________ technique of the F.A.I.R.™ Way.
- A.
Feedback
- B.
Inclusion
- C.
Assistance
Correct Answer
B. InclusionExplanation
TSgt Sandy's actions of linking A1C Gower with A1C Saner, who is also from the Philippines, and offering assistance if needed, demonstrate the technique of Inclusion. This technique involves making individuals feel welcome and a part of the group, ensuring that they are included and not left out. By connecting A1C Gower with someone who shares a similar background, TSgt Sandy is promoting a sense of belonging and support, which is crucial when transitioning to a new duty station overseas.Rate this question:
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- 12.
TSgt Hayden, the Dining Facility Fight Chief, overhears his NCOIC, SSgt Forgit trying unsuccessfully to communicate with a Portuguese speaking dependent. TSgt Hayden thinks for a moment and realizes that SrA Silva (one of his Airmen) is Brazilian and speaks Portuguese. TSgt Hayden quickly requests help from SrA Silva and shortly after taking over the situation, the patron shakes SrA Silva’s hand and leaves with his order. TSgt Hayden’s understanding/misunderstanding of __________________________ will MOST likely ________________ mission effectiveness.
- A.
Diversity awareness; enhance
- B.
Diversity awareness; hinder
- C.
Equal opportunity; enhance
- D.
Equal opportunity; hinder
Correct Answer
A. Diversity awareness; enhanceExplanation
TSgt Hayden's understanding of diversity awareness, in this case, refers to his recognition of the fact that SrA Silva is Brazilian and speaks Portuguese. By quickly requesting help from SrA Silva, TSgt Hayden demonstrates his awareness and appreciation for the diversity within his team. This understanding of diversity enhances mission effectiveness because it allows TSgt Hayden to effectively communicate with and assist a Portuguese-speaking dependent, ensuring that the patron's needs are met and the situation is resolved satisfactorily.Rate this question:
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- 13.
Your boss just stopped by your office to ask you a question. You take the opportunity to tell your boss about some of the potential problems you discovered that could occur if the unit purchases the laptops that were suggested with the end of year fallout money it’s expecting to get. You gave her your thoughts about the requirements and recommendations for better laptops in a Memorandum For Record so that she could consider briefing the unit’s decision team on your findings before the final decision and purchases are made. This scenario BEST illustrates your effectiveness as a follower by providing ____________ to your boss.
- A.
Feedback
- B.
Advice
- C.
Loyalty
Correct Answer
B. AdviceExplanation
The scenario best illustrates your effectiveness as a follower by providing advice to your boss. By informing your boss about potential problems and offering your thoughts on requirements and recommendations for better laptops, you are demonstrating your ability to provide valuable guidance and suggestions. This shows that you are proactive, knowledgeable, and committed to helping the unit make informed decisions.Rate this question:
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- 14.
You received some feedback from your subordinates that your nonverbal communication in meetings shows your disagreement with some of things they’re saying. That evening you talk to your best friend and ask about your nonverbals. You know that you don’t disagree with all of the inputs from your people…you just have questions about their research methods for their inputs. At the next meeting you explain to your people that you appreciated their feedback and you’ll work on your communication skills. You also inform them that you’ll help any of them with researching inputs. This scenario BEST illustrates your appropriate use of ______________ and ______________ for personal and professional leadership development that will most likely enhance your NCO effectiveness.
- A.
Self-awareness; motivation
- B.
Support team; integrated life
- C.
Self-awareness; support team
- D.
Integrated life; motivation
Correct Answer
C. Self-awareness; support teamExplanation
The scenario described in the question demonstrates the individual's self-awareness by recognizing that their nonverbal communication is being misinterpreted. They take the feedback from their subordinates seriously and acknowledge that they need to work on their communication skills. Additionally, they show support for their team by offering to help them with researching inputs, indicating a willingness to collaborate and assist their subordinates. This combination of self-awareness and support for the team is likely to enhance the individual's effectiveness as a leader.Rate this question:
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- 15.
You say to SrA Oak, one of your most experienced team leaders and energetic go getter, “Look, I know you made a mistake; I want you to know why. I gave you everything you needed to be successful…the directions, the plan, and even how to accomplish each step. But you decided to do it your own way. This isn’t what I expected. I want you to follow my instructions. To be sure you learned your lesson, I want you to tell me when you’ve completed each step before moving on to the next one.” As SrA Oak departs your office, she wonders why she volunteered to lead this special project in the first place. She remembers that your style was used on the new Airmen that have been assigned over the past 6 months. Based on your ________________style SrA Oak’s effectiveness will MOST LIKELY _____________.
- A.
Impoverished Leader; increase
- B.
Authoritarian Leader; decrease
- C.
Impoverished Leader; decrease
- D.
Authoritarian Leader; increase
Correct Answer
B. Authoritarian Leader; decreaseExplanation
Based on the given scenario, the leader is described as an authoritarian leader who wants strict adherence to their instructions and does not tolerate deviation from their plan. SrA Oak, who is an experienced and energetic team leader, is likely to be negatively affected by this leadership style. This is because an authoritarian leader's approach can stifle creativity, discourage independent thinking, and limit the team's ability to adapt and innovate. As a result, SrA Oak's effectiveness is most likely to decrease under this leadership style.Rate this question:
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- 16.
You just finished conducting an in-depth training session with your people on a new piece of equipment and updated their training records. You give 3 days to your team to put together a continuity book for the equipment and put it on the shared site. You find out one of your trained people takes a shortcut on the steps of the process and causes the equipment to malfunction, halting production. You bring the person into your office and present her with a letter of counseling for not following the steps and partner her up with your most knowledgeable worker for her retraining/recertification which she passes successfully and ahead of schedule. Your use of _______________, _______________, and _______________ powers will MOST LIKELY result in _______________ subordinate effectiveness.
- A.
Reward, referent, coercive; increased
- B.
Legitimate, referent, coercive; decreased
- C.
Coercive, legitimate, expert; increased
- D.
Coercive, referent, expert; decreased
Correct Answer
C. Coercive, legitimate, expert; increasedExplanation
By using coercive power, the manager is able to discipline the employee for not following the steps, which serves as a deterrent for future misconduct. By using legitimate power, the manager is able to assign the most knowledgeable worker as a partner for retraining/recertification, which demonstrates the manager's authority and ability to make decisions. By using expert power, the manager ensures that the retraining/recertification is conducted by someone with the necessary knowledge and skills. These actions are likely to result in increased subordinate effectiveness as the employee learns from their mistake and receives proper training to prevent future errors.Rate this question:
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- 17.
It’s the beginning of the new year. You call everyone together to tell them thanks for all the hard work they did this past year. You go over all of the exceptional accomplishments they did as a team. And you also thank them for being exceptional followers and it was because of them and their dedication that all missions were accomplished. As everyone leaves you overhear some of them say, “I wonder if we were submitted for any awards? We busted our tails last year and didn’t get any extra time off!” Your use of _____________ rewards was _______________ and will MOST LIKELY cause a/an ____________________ in subordinate effectiveness.
- A.
System level; effective; increase
- B.
Supervisory; effective; increase
- C.
System level; ineffective; decrease
- D.
Supervisory; ineffective; decrease
Correct Answer
D. Supervisory; ineffective; decreaseExplanation
The use of supervisory rewards was ineffective and will most likely cause a decrease in subordinate effectiveness. This is because although the leader acknowledged the hard work and accomplishments of the team, they failed to address the employees' desire for recognition and rewards such as extra time off or award submissions. This lack of recognition and rewards can demotivate employees and decrease their effectiveness in the future.Rate this question:
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- 18.
During an initial EPR feedback session you tell your subordinate, “I expect you to become thoroughly familiar with your job by getting to know every aspect. I also expect NCOs to perform above minimal acceptable standards and make smart choices both on and off duty because you’re always being watched. Also, believing your superiors will help to ensure you’re mission ready, displaying selflessness when it comes to doing what’s asked of you, and being prepared when asked to attend meetings are very important to me.” Your comments BEST identify ___________________.
- A.
DAC Skills
- B.
Coercive Power
- C.
Follower Traits
Correct Answer
C. Follower TraitsExplanation
The comments made during the EPR feedback session emphasize the importance of certain traits and behaviors expected from the subordinate. These include becoming thoroughly familiar with the job, performing above minimal standards, making smart choices on and off duty, believing in superiors, displaying selflessness, and being prepared for meetings. These expectations highlight the follower traits that are valued by the person giving the feedback.Rate this question:
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- 19.
You have four competent subordinates. Almost every time your boss sends you a task you hand it off to your team. All you expect from them is a quality product in a timely manner. You tell them you don’t want to influence their development in handling special tasks. You won’t see the task again until your team hands the final product for you to forward up to your boss. Your team knows you don’t want to be bothered with questions about the task. When your boss questions you about the task, you say, “I’ll find out.” Your team members wonder if you really know your job. They’ve been talking about the upcoming quarterly awards board hoping they were going to be submitted for all their hard work in making you look good since they weren’t submitted for last quarter. This scenario BEST illustrates your relience on the ____________________ style which could degrade your NCO effectiveness.
- A.
Team Leader
- B.
Country Club Leader
- C.
Impoverished Leader
Correct Answer
C. Impoverished LeaderExplanation
This scenario best illustrates your reliance on the Impoverished Leader style which could degrade your NCO effectiveness. As an Impoverished Leader, you delegate tasks to your subordinates without providing guidance or support. You avoid getting involved in their development and do not want to be bothered with questions. This lack of involvement and support can lead to a decrease in team morale and productivity. Additionally, the fact that your team members were not submitted for the quarterly awards board indicates a lack of recognition for their hard work, further highlighting the negative impact of your leadership style.Rate this question:
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- 20.
It was a rough year for you last year, but this is a new year and you’re ready for whatever comes. You made it a point to let your boss know that you wanted to be more involved in helping her manage the work center since you’re the ranking TSgt. You even purchased a couple of squadron morale-colored t-shirts to wear on morale day. You really want to become the “go to” person for the junior Airmen related to your job specialty. Last year you told the boss about a problem with a procedure in the work center and it caused the unit to be non-mission capable for almost two weeks…leadership wasn’t happy about that; however, this year, you’re going to do everything you can to ensure proactive problem solving will occur versus reactive crisis management. You feel really good about this new year. Your actions and behaviors BEST illustrate the _____________________ and will MOST LIKELY result in enhanced NCO effectiveness.
- A.
5 Essential Qualities of Effective Followership
- B.
Effective status of the people diagnosis
- C.
Proper application of the DAC skills
Correct Answer
A. 5 Essential Qualities of Effective FollowershipExplanation
The actions and behaviors described in the scenario, such as expressing a desire to be more involved, purchasing morale-colored t-shirts, and striving for proactive problem-solving, align with the qualities of effective followership. Effective followers demonstrate initiative, take responsibility, and actively contribute to the success of the team or organization. By exhibiting these qualities, the individual is likely to enhance their effectiveness as a Non-Commissioned Officer (NCO) and contribute to the overall success of the unit.Rate this question:
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- 21.
While briefing an ALS class, TSgt Brand says, “This document is reviewed often and can be found at many different levels in the Air Force, from Air Force Headquarters to the lowest flight level. Though there isn’t a required format, the effective ones include sections that list mission essential items that are in the budget and items that aren’t. Each expense has a code that represents the expenses place in the budget hierarchy.” TSgt Brand’s comments BEST identify the _____.
- A.
Antideficiency Act
- B.
Budget Review
- C.
Execution Plan
Correct Answer
C. Execution PlanExplanation
TSgt Brand's comments suggest that the document being discussed is an execution plan. This plan is reviewed often and can be found at various levels in the Air Force. It includes sections listing mission essential items in the budget and items that are not. Additionally, each expense has a code representing its place in the budget hierarchy. This aligns with the characteristics of an execution plan, which outlines how resources will be allocated and expenses will be managed in order to achieve specific goals or objectives. Therefore, the correct answer is Execution Plan.Rate this question:
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- 22.
During a meeting with the superintendent, TSgt Lopez says, “We have a complete lack of structure in my work center. The last NCOIC didn’t keep track of where the people in our work center should be assigned. I compared the document that distributes personnel positions to us and the document the last NCOIC should’ve been using to assign people to those positions. They didn’t match-up at all, one section should include three SSgts but only had one, and another should’ve had one SSgt but had two! No wonder nothing gets done around here.” The scenario BEST illustrates _____ and its impact on mission effectiveness.
- A.
Organizational structure
- B.
Manpower allocation and tracking
- C.
Adjusting manpower requirements
Correct Answer
B. Manpower allocation and trackingExplanation
The scenario described by TSgt Lopez highlights a lack of proper manpower allocation and tracking within the work center. The discrepancy between the document that distributes personnel positions and the document used by the previous NCOIC to assign people to those positions shows that there is a failure in effectively allocating manpower resources. This lack of proper allocation and tracking of personnel can have a significant impact on mission effectiveness as it leads to confusion, inefficiency, and a lack of coordination within the work center.Rate this question:
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- 23.
While in a deployed location SSgt Nix says to TSgt Miller, “Yesterday, while on that evacuation flight, the oil line started to leak on the helicopter. After an emergency landing, I could’ve used an electric clamp to fix it; but that’s not in the technical order.” Astonished TSgt Miller says, “You should submit your fix for Air Force wide consideration.” Later that day TSgt Miller reviews the list of past submissions and finds nothing. He tells SSgt Nix, “You should submit it. Then a high ranking commander will review it. Finally, if approved by them, plans will be created and executed. You may even get paid.” TSgt Miller’s _____ will MOST likely _____ mission effectiveness.
- A.
Understanding of resources for mission success; increase
- B.
Misunderstanding of resources for mission success; decrease
- C.
Understanding of Airman Powered by Innovation; increase
- D.
Misunderstanding of Airman Powered by Innovation; decrease
Correct Answer
C. Understanding of Airman Powered by Innovation; increaseExplanation
TSgt Miller's understanding of Airman Powered by Innovation will most likely increase mission effectiveness. This is because by submitting the fix for Air Force wide consideration, it opens up the opportunity for high-ranking commanders to review and potentially approve the fix. If the fix is approved, plans will be created and executed, which can lead to improvements in mission effectiveness. Additionally, the possibility of getting paid for the submission can also incentivize Airmen to come up with innovative solutions, further increasing mission effectiveness.Rate this question:
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- 24.
TSgt Hardesty is mentoring TSgt Keith when he says, “This is the process I was telling you about. Our section has positions assigned by a document we don’t control at our level. It’s up to us to take the personnel we have and plug their names into a second document. This give us the freedom to structure the section as we want.” TSgt Hardesty’s comments BEST identify _____.
- A.
Allocating and tracking manpower
- B.
Organizational structure
- C.
Budget process
Correct Answer
A. Allocating and tracking manpowerExplanation
TSgt Hardesty's comments indicate that the process he was referring to involves assigning positions based on a document that is not controlled at their level. They then have the freedom to structure the section as they want by plugging names into a second document. This suggests that the process is related to allocating and tracking manpower, as they are responsible for assigning personnel to specific positions within the section.Rate this question:
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- 25.
At a training session, TSgt Caskey said, “SSgt Griggs, it’s that time of the year when we have to submit a document detailing how we are going to spend the upcoming fiscal year funding. To do that, we have to list and justify all needed items and services, and the cost. Additionally, we have to identify and justify items or services that can’t be funded with the current budget.” Because of her preparation, the organization was able to execute a strong budget and have the unfunded request on the top priority of the wing TSgt Caskey’s actions BEST illustrates ________________ and its impact on mission effectiveness
- A.
Budget process
- B.
Budget review
- C.
Execution plan
Correct Answer
C. Execution planExplanation
TSgt Caskey's actions demonstrate the implementation of an execution plan for the organization's budget. By listing and justifying all needed items and services, as well as identifying and justifying unfunded requests, TSgt Caskey ensures that the budget is effectively utilized and prioritized. This execution plan plays a crucial role in achieving mission effectiveness by ensuring that resources are allocated efficiently and that the organization's goals and objectives are met within the allocated budget.Rate this question:
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- 26.
SSgt Brady is a team chief of an engine shop. He was just notified by his shop chief, TSgt Thomas that they are projected to receive six more aircraft within a year. Brady states, “TSgt Thomas, I can’t see how we’re going to support six more aircraft. We already have to work additional hours to support the aircraft we have now. Can we ask for new Airmen to PCS here to help?” TSgt Thomas replied, “I share your concern, but I have confidence that we can make it work.” TSgt Thomas’s _____ will MOST likely _____ mission effectiveness
- A.
Understanding of adjusting manpower requirements; increase
- B.
Misunderstanding of adjusting manpower requirements; decrease
- C.
Understanding of allocating and tracking manpower; increase
- D.
Misunderstanding of allocation and tracking manpower; decrease
Correct Answer
B. Misunderstanding of adjusting manpower requirements; decreaseExplanation
TSgt Thomas's misunderstanding of adjusting manpower requirements will most likely decrease mission effectiveness. If TSgt Thomas does not fully understand how to adjust manpower requirements to support the additional aircraft, it could lead to a lack of sufficient personnel to handle the workload. This could result in decreased efficiency, longer turnaround times for maintenance tasks, and potentially compromised safety.Rate this question:
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- 27.
SSgt Griswold has been accused of sexual harassment, and is noticeably upset when he approaches you for advice. You tell him there’s a support source that will maintain privileged communication and provide guidance throughout the situation. It’s employees report to a chain of command outside of this wing, so they would be able to represent him without bias or conflict of interest. Your description BEST identifies the ______________.
- A.
Airman & Family Readiness Center
- B.
Equal Opportunity office
- C.
Area Defense Counsel
Correct Answer
C. Area Defense CounselExplanation
The Area Defense Counsel is the best option because it is a support source that maintains privileged communication and provides guidance in situations like the one SSgt Griswold is facing. The fact that its employees report to a chain of command outside of this wing ensures that they can represent him without bias or conflict of interest. The Airman & Family Readiness Center and Equal Opportunity office may also provide support, but they may not have the same level of independence and objectivity as the Area Defense Counsel.Rate this question:
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- 28.
SSgt Runner had recently returned from deployment and was getting back into the swing of things at home station. As an Airman pulled away from the shop, their vehicle backfired. SSgt Runner immediately dropped to the floor and sought cover. TSgt Vann witnessed the reaction and approached SSgt Runner. Although SSgt Runner was embarrassed at first, TSgt Vann assured him that he’s not the first person to respond this way when sights or sounds bring traumatic memories back. TSgt Vann encouraged SSgt Runner to schedule an appointment at the MTF and reassured him that there was nothing to feel embarrassed about. TSgt Vann’s understanding/misunderstanding of __________ will _________________ subordinate effectiveness.
- A.
Stress management strategies; increase
- B.
Stress management strategies; decrease
- C.
Post-Traumatic Stress Disorder; increase
- D.
Post-Traumatic Stress Disorder; decrease
Correct Answer
C. Post-Traumatic Stress Disorder; increaseExplanation
TSgt Vann's understanding of Post-Traumatic Stress Disorder will increase subordinate effectiveness. By recognizing SSgt Runner's reaction as a symptom of PTSD and offering support and encouragement, TSgt Vann shows an understanding of the condition. This understanding can help SSgt Runner feel validated and encouraged to seek help, ultimately improving his ability to manage his stress and perform effectively in his role.Rate this question:
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- 29.
Before starting the 3-day weekend, TSgt Anderson gave her work center a safety briefing. She referenced a visual aid depicting the 0-0-1-3 formula to remind everyone to be responsible if they choose to consume alcohol. She described an article that detailed the number of Airmen deaths and accidents attributed to alcohol misuse over the past year. She explained the commander’s policy on alcohol-related incidents, and clarified the expected consequences of unsafe conduct. TSgt Anderson’s actions BEST illustrates ___________________.
- A.
Education
- B.
Identification
- C.
Deglamorization
Correct Answer
A. EducationExplanation
TSgt Anderson's actions of giving a safety briefing, referencing a visual aid, and providing information about Airmen deaths and accidents related to alcohol misuse demonstrate her efforts to educate her work center about the risks and consequences of alcohol consumption. By sharing this information, she is helping to increase awareness and knowledge among her colleagues, promoting responsible behavior and ultimately contributing to a safer work environment. Therefore, her actions best illustrate education.Rate this question:
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- 30.
TSgt Watson was tasked to review all of the applications for postal duty to identify any disqualifying information or to remove any applications that didn’t contain the minimum requirements. He followed the checklist carefully to understand the requirements and set about his task. First he removed packages from those who were above or below the rank requirement. Then removed the ones who didn’t have the required previous experience. Finally, he removed packages of anyone with a referral EPR within the last 3 years. The remaining packages only contained those qualified for overseas postal duty. TSgt Watson’s actions BEST illustrate __________________ and its impact on mission effectiveness.
- A.
Unlawful discrimination
- B.
Systemic discrimination
- C.
Lawful discrimination
- D.
Option 4
Correct Answer
C. Lawful discriminationExplanation
TSgt Watson's actions of reviewing applications and removing those who did not meet the minimum requirements, such as rank, previous experience, and referral EPR, demonstrate lawful discrimination. Discrimination in this context refers to making distinctions or judgments based on specific criteria or requirements. In this case, TSgt Watson is applying specific criteria to determine the eligibility of applicants for overseas postal duty. This lawful discrimination ensures that only qualified individuals are considered for the position, thereby enhancing mission effectiveness by ensuring that the right personnel are selected for the job.Rate this question:
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- 31.
SrA Mikel felt overwhelmed trying to balance work requirements, home life responsibilities, and school expectations. He approached his NCOIC, TSgt Gonzalez, and told him he was thinking about going to visit Mental Health to try to get some outside perspective. “Don’t do it, man,” said TSgt Gonzalez. “That would ruin your career, and you’d never get through your next security clearance reinvestigation. You don’t see anyone else running off to whine about their problems, do you?” SrA Mikel decided it was best to deal with everything himself. He became more and more sullen over time, and his productivity dropped. TSgt Gonzalez’ understanding/misunderstanding of __________ will MOST LIKELY ______________ subordinate effectiveness.
- A.
The unit climate/environment; enhance
- B.
The unit climate/environment; hinder
- C.
Advanced warning signs; enhance
- D.
Advanced warning signs; hinder
Correct Answer
B. The unit climate/environment; hinderExplanation
TSgt Gonzalez's misunderstanding of the unit climate/environment will most likely hinder subordinate effectiveness. By discouraging SrA Mikel from seeking help and dismissing his concerns, TSgt Gonzalez creates a negative and unsupportive atmosphere within the unit. This can lead to increased stress and decreased morale among the subordinates, ultimately affecting their productivity and effectiveness. It is important for leaders to promote a positive and supportive unit climate/environment to enhance the well-being and performance of their subordinates.Rate this question:
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- 32.
TSgt Swarray just received an email notifying him that he’s been selected as a Military Training Instructor through the DSD process. Feeling apprehensive about his new job, he called TSgt Thomas to vent. TSgt Swarray said, “I’m happy in my current position because it allows me to use my imagination and experiment with new ways of doing things. Now the Air Force is telling me to leave and take on a role that’s very detail-oriented and doing the same thing over and over for the next 4 years. This is stressing me out.” TSgt Swarray’s comment BEST identifies the source of distress known as ______________________.
- A.
Role demands
- B.
Task demands
- C.
Interpersonal demands
Correct Answer
B. Task demandsExplanation
TSgt Swarray's comment indicates that the source of his distress is related to the specific tasks and responsibilities associated with the new role of being a Military Training Instructor. He expresses concern about the detail-oriented nature of the job and the repetitive nature of the tasks he will have to perform for the next four years. This aligns with the concept of task demands, which refers to the specific tasks, responsibilities, and requirements that are associated with a particular role or job.Rate this question:
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- 33.
TSgt Dylan had kept a close eye on SSgt Murphy for the last few months. He’d seen SSgt Murphy dealing with extreme sadness and occasional angry outbursts. Recently, however, TSgt Dylan noticed that SSgt Murphy had turned around 180 degrees. SSgt Murphy showed less agitation; he’d calmed his rapid speech and rushed movements. SSgt Murphy no longer went to the shooting range like he used to, so he must be feeling less of a need to take out his anger somewhere. In fact, SSgt Murphy had become quite peaceful, and had scheduled a long stretch of leave to visit his entire family. “He must finally be ok,” thought TSgt Dylan. This scenario BEST illustrates __________________.
- A.
Advanced warning signs
- B.
Protective factors
- C.
Risk factors
Correct Answer
A. Advanced warning signsExplanation
The scenario described in the passage shows TSgt Dylan observing changes in SSgt Murphy's behavior over time. SSgt Murphy had previously exhibited extreme sadness and angry outbursts, but recently TSgt Dylan noticed a complete turnaround in his behavior. SSgt Murphy showed less agitation, calmed his speech and movements, and no longer engaged in activities like going to the shooting range to release anger. These changes can be seen as advanced warning signs, indicating that SSgt Murphy may have overcome his previous emotional struggles and is now in a more peaceful state.Rate this question:
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- 34.
SrA Wilson’s husband thinks she’s spending too much time at work and not enough time at home. He believes any employee ought to have a concrete quitting time like he does in his civilian job, and that she’s just skirting her responsibilities as a wife and mother. SrA Wilson approached TSgt Simon for advice, but TSgt Simon cut her off and told her that it was not his place to interfere with personal problems. SrA Wilson was no longer comfortable talking to her NCOIC or any NCO about her personal issues, and returned to her desk feeling too distracted to concentrate on the tasks at hand. TSgt Simon’s __________________________ will MOST likely have a ________________ impact on mission effectiveness.
- A.
Understanding of open communication, positive
- B.
Failure to understand of open communication, negative
- C.
Understanding of support services; positive
- D.
Failure to understand support services; negative
Correct Answer
B. Failure to understand of open communication, negativeExplanation
TSgt Simon's failure to understand open communication will most likely have a negative impact on mission effectiveness. By cutting off SrA Wilson and refusing to provide advice or support, TSgt Simon is creating a barrier to effective communication within the team. This lack of open communication can lead to misunderstandings, decreased morale, and a breakdown in teamwork. Without the ability to openly discuss personal issues, team members may feel unsupported and less motivated to perform their tasks effectively. Ultimately, this can hinder the overall effectiveness and productivity of the mission.Rate this question:
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- 35.
After returning from a staff meeting, TSgt Nicholson briefs the personnel in her section about upcoming process changes that will take place. She discusses her plan to implement the changes within the section and monitor the effects. TSgt Nicholson gives additional details and answers question to ensure all of the key players are on the same page. This scenario BEST illustrates TSgt Nicholson’s role as the ________ in the change process and her impact on mission effectiveness.
- A.
Change Sponsor
- B.
Change Agent
- C.
Change Target
Correct Answer
B. Change AgentExplanation
TSgt Nicholson's role as a "Change Agent" is demonstrated in this scenario. As a change agent, she takes the initiative to inform and engage her personnel about upcoming process changes, and she also discusses her plan to implement and monitor the effects of these changes. By providing additional details and answering questions, TSgt Nicholson ensures that all key players are well-informed and aligned with the changes. This proactive approach and involvement in the change process highlight her impact on mission effectiveness.Rate this question:
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- 36.
TSgt Hadley is tasked with implementing a new process that his section is adopting for completing and tracking work orders. He eagerly meets with his supervisor, MSgt Kim, to discuss the new opportunities that the change will present. TSgt Hadley, then meets with his personnel to brief them on the proposed changes and to tell them about the positive outcomes expected with the new process. As a result of TSgt Hadley’s efforts, the new process is adopted without incident. TSgt Hadley’s actions BEST illustrate the use of ___________ flexibility and its impact on NCO effectiveness.
- A.
Cognitive
- B.
Emotional
- C.
Dispositional
Correct Answer
C. DispositionalExplanation
TSgt Hadley's actions demonstrate dispositional flexibility, as he willingly adapts to and embraces the new process. He approaches the change with a positive attitude, meeting with his supervisor to discuss the opportunities it presents and then effectively communicating the benefits to his personnel. By doing so, TSgt Hadley effectively influences and motivates his team to adopt the new process without incident. This shows how dispositional flexibility can positively impact NCO effectiveness, as it allows for open-mindedness, adaptability, and effective leadership in implementing change.Rate this question:
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- 37.
TSgt Adams, the NCOIC of the pharmacy is responsible for implementing a new prescription refill process to decrease customer wait times. After identifying deficiencies in the current process, TSgt Adams calls a meeting with his personnel. He explains the problems with the current process, proposed changes, and the timeline for implementation to replace the existing process. TSgt Adams actions BEST illustrate ________.
- A.
Unfreezing
- B.
Changing
- C.
Refreezing
Correct Answer
A. UnfreezingExplanation
TSgt Adams' actions of calling a meeting with his personnel to explain the problems with the current process, proposed changes, and the timeline for implementation demonstrate unfreezing. Unfreezing is the first stage in Lewin's Change Model, where individuals or organizations become aware of the need for change and are motivated to make that change. By addressing the deficiencies in the current process and discussing the proposed changes, TSgt Adams is creating awareness and preparing his team for the upcoming change.Rate this question:
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- 38.
TSgt Knight, the section NCOIC, says, “I know that none of us are big fans of change, however sometimes change can be good. You should respond to change by identifying new trends and opportunities, so personnel are never caught off guard and can make sense out of a situation in order to turn obstacles into opportunities and ideas into innovative practices. In addition, you should develop plan A and plans B and C just in case.” TSgt Knight’s comments BEST identify__________________flexibility.
- A.
Cognitive
- B.
Dispositional
- C.
Emotional
Correct Answer
A. CognitiveExplanation
TSgt Knight's comments best identify cognitive flexibility. This is because he emphasizes the importance of responding to change by identifying new trends and opportunities, making sense out of situations, and developing multiple plans. These actions require cognitive flexibility, which is the ability to adapt one's thinking and behavior in response to changing circumstances. By encouraging personnel to be proactive and adaptable, TSgt Knight promotes cognitive flexibility as a valuable skill in navigating change.Rate this question:
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- 39.
TSgt Christenson tells his subordinates that the section will implement a new work order tracker because he doesn’t like the current one. He tells them, “The change will take place immediately. As of tomorrow the new tracker will be used instead of the old one.” After a week, TSgt Christenson realizes that his people are still using the old tracker. When he asked why everyone was not using the new tracker, he was told that not everyone knew how to use the new one and that some people didn’t want to switch because they didn’t think it was necessary. This scenario BEST illustrates a failure during the __________ phase of the change process.
- A.
Unfreezing
- B.
Change
- C.
Refreezing
Correct Answer
A. UnfreezingExplanation
This scenario illustrates a failure during the unfreezing phase of the change process. Unfreezing is the first phase in the change process where individuals or a group of people are made aware of the need for change and are prepared mentally and emotionally for the upcoming change. In this scenario, TSgt Christenson failed to effectively communicate the need for change and did not address the concerns and resistance from his subordinates. As a result, they did not fully embrace the change and continued using the old tracker.Rate this question:
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- 40.
TSgt Lopez, a senior analyst for an intelligence squadron, was recently informed that his team will deploy as convoy operators. Upon receiving the news, TSgt Lopez first planned how to tell his team. After gathering everyone for the announcement, he said, “We have been tasked to deploy as convoy operators. Although this isn’t in our job description, it’s a critical need that must be filled to support the war effort. We’ll receive all required training to be successful. I will not allow this tasking to affect our current duties.” After answering several questions, Lopez encouraged his team members to see him if they had any additional concerns. TSgt Lopez’s _____ will MOST LIKELY _____ mission effectiveness.
- A.
Ineffective use of the Directive Change Cycle; hinder
- B.
Effective use of the Directive Change Cycle; enhance
- C.
Ineffective use of the Participative Change Cycle; hinder
- D.
Effective use of the Participative Change Cycle; enhance
Correct Answer
B. Effective use of the Directive Change Cycle; enhanceExplanation
TSgt Lopez's effective use of the Directive Change Cycle will MOST LIKELY enhance mission effectiveness. By effectively using the Directive Change Cycle, TSgt Lopez planned and communicated the deployment as convoy operators to his team in a clear and concise manner. He acknowledged the task as a critical need and assured his team that they will receive the necessary training to be successful. This proactive approach and clear communication will likely enhance mission effectiveness as it ensures that the team is prepared and focused on their new task while also maintaining their current duties.Rate this question:
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- 41.
MSgt Gonzalez, the Pharmacy Flight Chief, approaches TSgt Stewart and says, “I have a challenge for you. Streamline the prescription filling process and do it without disrupting operations.” TSgt Stewart eagerly schedules the team’s first meeting. Stewart can tell that the team is knowledgeable about the current process and they are willing to make changes in the process that prescriptions are filled. After a couple days of discussion, TSgt Stewart’s team provides a plan for implementation. TSgt Stewart’s team gets the approval of leadership to proceed with the changes and the resulting data from the change shows lower wait times and fewer errors. This narrative BEST illustrates the _______ setting and its impact on mission effectiveness.
- A.
Just Do It
- B.
Improvement Project
- C.
Rapid Improvement Event
Correct Answer
C. Rapid Improvement EventExplanation
The given narrative describes a situation where TSgt Stewart and his team are tasked with streamlining the prescription filling process without disrupting operations. They schedule a meeting, discuss the current process, and come up with a plan for implementation. The team receives approval from leadership and the resulting data shows lower wait times and fewer errors. This scenario aligns with a Rapid Improvement Event, where a team quickly identifies and implements changes to improve a specific process or problem. The focus on efficiency and the positive impact on mission effectiveness, as evidenced by the lower wait times and fewer errors, further supports the choice of Rapid Improvement Event as the best answer.Rate this question:
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- 42.
TSgt Johnson has been an SFS Airman for 12 years and is not unfamiliar with working swing-shift. On one particular night patrol, he gets a call from dispatch for an alarm activation at the base commissary. He responds to the location and his training immediately kicks in. He instinctively swings open the mobility crate, removes the K9 and begins his perimeter check, looking for any sign of deliberate, forced entry. In only minutes, the scene is secure. TSgt Johnson then has the law enforcement desk contact the facility manager of the building to report a faulty alarm. TSgt Johnson’s actions BEST illustrate _____ and its impact on mission effectiveness.
- A.
System 1 thinking
- B.
System 2 thinking
- C.
Just Do It
Correct Answer
A. System 1 thinkingExplanation
TSgt Johnson's actions of immediately responding to the alarm, instinctively knowing what to do, and efficiently securing the scene demonstrate system 1 thinking. System 1 thinking is fast, automatic, and instinctive. It relies on previous training and experience to quickly make decisions and take action without much conscious thought. In this scenario, TSgt Johnson's system 1 thinking allowed him to effectively handle the situation and ensure mission effectiveness by quickly securing the area and addressing the faulty alarm.Rate this question:
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- 43.
MSgt Rook, a Precision Measurement Equipment Laboratory Flight Chief, has received feedback that his flight is struggling to meet turn-around times on calibrations. MSgt Rook decides to approach TSgt Gerry about fixing the problem due to her ability to leverage previous experiences to quickly and confidently make decisions. TSgt Gerry agrees to tackle the problem and starts by personally observing and analyzing the process over the next few days and collecting data for further examination. Next, TSgt Gerry devises a strategy to address the process issue. Then, TSgt Gerry guides her flight in implementing and evaluating the corrective action to the problem. TSgt Gerry’s use of ____________ will MOST likely____________ mission effectiveness.
- A.
System 1 thinking; enhance
- B.
System 1 thinking; hinder
- C.
The OODA Loop; enhance
- D.
The OODA Loop; hinder
Correct Answer
C. The OODA Loop; enhanceExplanation
TSgt Gerry's use of the OODA Loop will most likely enhance mission effectiveness. The OODA Loop stands for Observe, Orient, Decide, and Act, and it is a decision-making process that emphasizes agility and adaptability. By personally observing and analyzing the process, collecting data, devising a strategy, and guiding her flight in implementing and evaluating corrective actions, TSgt Gerry is effectively using the OODA Loop to make quick and confident decisions. This approach will likely enhance mission effectiveness by allowing TSgt Gerry and her team to identify and address the process issue efficiently, leading to improved turn-around times on calibrations.Rate this question:
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- 44.
TSgt Gallagher is giving TSgt Lloyd feedback when he says, “This is your thought process that you used to choose different options or actions when there are many choices. There are two types of thought processes you can use when this occurs. Your rapid approach that relies on past experiences or the methodical process that requires deep thought. You must be observant and orient yourself to choose the best option.” TSgt Gallagher’s comments BEST identify _____.
- A.
The RIE AFSO21 setting
- B.
Decision making
- C.
The OODA Loop
Correct Answer
B. Decision makingExplanation
TSgt Gallagher's comments best identify decision making. He is discussing the different thought processes that TSgt Lloyd can use when faced with multiple choices. He mentions a rapid approach based on past experiences and a methodical process that requires deep thought. This indicates that TSgt Gallagher is talking about the process of making decisions and choosing the best option.Rate this question:
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- 45.
TSgt Carver has been tasked with purchasing a new big screen television for the Airmen’s break room. TSgt Carver thinks, “I have to purchase a television for the break room. It must be at least 50 inches and cost less than $750. It would be nice to have high definition picture and HDMI ports.” After planning, Carver searches the GSA Advantage website and finds many options. He picks the top three choices and puts them in order. Before submitting to the resource advisor, Carver contemplates, “Did I miss anything? Am I sure these are the best options?” Later, the flight chief thanks Carver for being under budget and getting extra features he desired. TSgt Carver’s actions BEST illustrates ________________ and its impact on NCO effectiveness.
- A.
AFSO21 desired effects
- B.
A Just Do It setting
- C.
Decision analysis
Correct Answer
C. Decision analysisExplanation
TSgt Carver's actions of planning, researching, and evaluating different options before making a decision on purchasing a television for the break room demonstrates decision analysis. By considering the specific requirements, budget, and desired features, Carver carefully analyzes the available options and selects the top three choices. This approach ensures that the decision is well-thought-out and based on a thorough analysis, leading to a successful outcome. The impact on NCO effectiveness is evident as Carver's decision-making process results in being under budget and getting the extra features desired, earning appreciation from the flight chief.Rate this question:
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- 46.
TSgt Becher is leading a problem solving event in the Fuels Flight. At the first meeting she says, “We have to decrease the response time to fuel the KC-135s. Command Post is receiving complaints daily.” After the meeting breaks, a team follows the next fuel run to the flight line to observe the entire process. While at the plane, Becher discusses the issue with the crew chief and pilot. The next day, the team meets again. TSgt Becher says, “We must write out the issue and make sure it includes all the facts.” After the team completes Becher’s task, all team members agree and finalize the issue.” TSgt Becher’s _____ will MOST likely _____ mission effectiveness
- A.
Understanding of clarify and validate the problem; increase
- B.
Misunderstanding of clarify and validate the problem; decrease
- C.
Understanding of an improvement project; increase
- D.
Misunderstanding of an improvement project; decrease
Correct Answer
A. Understanding of clarify and validate the problem; increaseExplanation
TSgt Becher's understanding of clarifying and validating the problem will most likely increase mission effectiveness. By discussing the issue with the crew chief and pilot, and then having the team write out the issue and ensure all the facts are included, Becher is taking the necessary steps to clearly define and validate the problem. This understanding will lead to a more effective problem-solving process and ultimately improve mission effectiveness.Rate this question:
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- 47.
While briefing his flight, TSgt Silvers says, “Because it’s fast, this style of negotiating may be more appropriate when you have a neutral task and people orientation. You may not be able to negotiate to your aspiration point but reaching a solution is essential. When initially discussing your position, leave some wiggle room in between your anchor and aspiration point for the opposing negotiator to suggest options.” TSgt Silvers comments BEST identify the _____ negotiation style.
- A.
Comply
- B.
Settle
- C.
Evade
Correct Answer
B. SettleExplanation
TSgt Silvers' comments suggest that settling is the best negotiation style in this situation. He mentions that reaching a solution is essential and that leaving room for the opposing negotiator to suggest options is important. This indicates that the focus is on finding a middle ground and reaching a compromise rather than trying to achieve the highest possible outcome. Therefore, settling is the most appropriate negotiation style in this scenario.Rate this question:
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- 48.
During a counseling session, TSgt Foye says, “I’m not sure why you continue to intentionally use the old process. Last week I was forced to give you an LOC, but you still haven’t adapted. Your co-worker got to leave work early yesterday because of their participation. The superintendent has promoted this change since it began. If you want to stay a SSgt, I suggest you get on board. The sections morale has been suffering and customers are complaining about the inconsistency.” The scenario BEST illustrates the _____ piece of the TIPO Model and its impact on mission effectiveness.
- A.
Trust in a process
- B.
Personal powers
- C.
Position powers
Correct Answer
C. Position powersExplanation
The scenario best illustrates the "position powers" piece of the TIPO Model and its impact on mission effectiveness. TSgt Foye, as a superior, is using their position of authority to enforce the new process and demand compliance from the subordinate. They mention giving an LOC (Letter of Counseling) as a consequence for not adapting to the new process. They also highlight the superintendent's promotion of the change and the negative impact on morale and customer satisfaction. This demonstrates how the use of position powers can influence behavior and ultimately affect the success of the mission.Rate this question:
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- 49.
The AU/CC is visiting and TSgts Gomez and Ramos must choose an Airman to brief the organization’s mission. Each TSgt has selected a different Airman which causes a disagreement. While preparing to resolve the dispute, TSgt Gomez thinks to himself, “TSgt Ramos and I have worked together for years and trust each other. Because we will continue working together, I should use a higher people orientation than task when applying the negotiation styles. I believe my Airman will do a better job and they need the experience of talking to top leadership; however, Ramos’ briefer would suffice. The visit is weeks away, so we have time to collaborate and ensure we pick the best briefer.” This scenario BEST illustrates an understanding of__________ and how they contribute to NCO effectiveness.
- A.
Paying attention during communication
- B.
Who, Stakes, and Situation
- C.
Integrative Negotiations
Correct Answer
B. Who, Stakes, and Situation -
- 50.
Yesterday, TSgt Richey was informed that she must find nightly child care or enact her family care plan and send her 8 month old son Logan to her mother in a different state. Sitting in her office, she contemplates, “I want to remain on dayshift. I know my superintendent wants me to work the night shift. Since I haven’t found professional childcare open at night, maybe I can take the weekend shift. The main reason I need to remain on dayshift is so Logan can stay in daycare. I know my superintendent is only trying to make the schedule fair, and I have only ever worked weekday dayshift. I simply cannot move Logan hours away, he needs me. If we cannot work something out to remain on days, I’ll move my cousin here and she can watch Logan while I work.” TSgt Richey’s _____ will MOST likely _____ NCO effectiveness
- A.
Understanding of the Planning Phase; increase
- B.
Misunderstanding of the Planning Phase; decrease
- C.
Understanding of the Negotiation Phase; increase
- D.
Misunderstanding of the Negotiation Phase; decrease
Correct Answer
A. Understanding of the Planning Phase; increaseExplanation
TSgt Richey's understanding of the Planning Phase will most likely increase NCO effectiveness. This is because the Planning Phase involves developing a family care plan and finding suitable child care arrangements. By considering different options and thinking about how to balance her personal and professional responsibilities, TSgt Richey demonstrates a good understanding of this phase. This understanding will likely contribute to her ability to effectively plan and manage her responsibilities as an NCO.Rate this question:
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Mar 21, 2023Quiz Edited by
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Jun 12, 2018Quiz Created by
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