MGMT Chapter 7

1. Incremental change is the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design.

True

False

2. Discontinuous change is the phase of a technology cycle characterized by technological substitution and design competition

True

False

3. Internal conflict, power struggles, openness to ideas and shared commitment are organizational impediments.

True

False

4. Supervisory encouragement occurs when:

When supervisors provide clear goals and support creative ideas

When mgmt. encourages new ideas, and rewards creativity

When the group fosters openness to ideas & shared commitment

When one has a sense of autonomy over one's work and a sense of ownership over one's ideas

5. Discontinuous change is the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design.

True

False

6. Nearly all technology cycles follow the typical _____________ pattern of innovation.

Bell curve

U - curve

M - curve

S - curve

7. What Change Tool/Technique includes change created quickly by focusing on the measurement and improvement of results?

Results-Driven Change

General Electric Workout

Transition Management Teams

Organizational Development

8. What is this phase called?

Emergence of dominant design

Technological discontinuity

Discontinuous change

None of the above

9. What is 'freedom'?

A sense of autonomy over one’s work and a sense of ownership over one’s ideas

When supervisors provide clear goals and support creative ideas

When mgmt. encourages new ideas, and rewards creativity

Internal conflict, power struggles, etc. discourage creativity

None of the above

10. Organizational encouragement is

When the group fosters openness to ideas & shared commitment

When supervisors provide clear goals and support creative ideas

When mgmt. encourages new ideas, and rewards creativity

When mgmt. encourages new ideas, and rewards profit gains

11. What is the first phase of innovation streams/technology cycles?

The phase characterized by technological substitution and design competition

A scientific advantage or a unique combination of existing technologies creates a significant breakthrough in performance or function

A new technological design or process becomes the accepted market standard

None of the above

12. The compression approach to managing

13. What Change Tool/Technique includes a philosophy and collection of planned “change interventions” designed to improve an organization’s long-term health and performance?

Results-Driven Change

General Electric Workout

Transition Management Teams

Organizational Development

14. A technology cycle begins with the of a/an technology and ends when that technology reaches its limits and and it is by a/an ______, substantially better technology.

Birth, old, dies, replaced, newer

Death, new, emerges, renewed, older

Birth, new, dies, replaced, newer

Death, old, emerges, renewed, older

15. Why does innovation matter to companies?

Patterns of innovation over time can create sustainable competitive advantage.

Companies that want to sustain a competitive advantage must understand and protect themselves from the strategic threats of innovation.

All of the above

None of the above

16. What Change Tool/Technique includes a team of employees whose full-time job is to manage and coordinate change and anticipate and manage employee reactions to change?

Results-Driven Change

General Electric Workout

Transition Management Teams

Organizational Development

17. The 5 parts of Experiential approach include

Planning, supplier involvement, shortening the time of individual steps, overlapping steps, and multifunctional teams.

Planning, supplier involvement, lengthening the time of individual steps, overlapping steps, and multifunctional cross trained teams.

Design iterations, testing, milestones, multifunctional teams, and powerful leaders.

Design iterations, testing, milestones, multifunctional teams, and powerful leaders, overlapping steps, and shortening time of individual steps

18. What are errors made by managers during the "Re-Freezing" Phase?

Lacking a vision/ Not removing obstacles to the new vision

Declaring victory too soon/ Not anchoring changes in the corporation culture

Not systematically planning for/ creating short-term "wins"

Not establishing a great enough sense of urgency/ Not creating a powerful enough “guiding coalition”

19. What errors do managers make during the "Change" Phase?

None of the above

All of the above

20. What is the second phase of innovation streams/technology cycles?

A new technological design or process becomes the accepted market standard

The phase characterized by technological substitution and design competition

A scientific advantage or a unique combination of existing technologies creates a significant breakthrough in performance or function

None of the above

21. Work group encouragement is when:

When supervisors provide clear goals and support creative ideas

When mgmt. encourages new ideas, and rewards creativity

When the group fosters openness to ideas & shared commitment

When the group fosters openness to ideas & shared commitment and provide clear goals through strict, rigid, mechanistic designs

22. Challenging work requires , demands , and is as _____ to others.

Focus, effort, perceived, necessary

Effort, focus, perceived, important

Effort, focus, perceived, necessary

Focus, effort, perceived, important

23. Resistance forces support _______________ .

Status quo

Innovation

Change

Friction

24. What is this phase known as?

Technological discontinuity

Discontinuous change

Emergence of a dominant design

None of the above

25. What are the components of creative work environments?

Freedom, lack of organization, supervisory work, work group encouragement, organizational encouragement

Work group encouragement, organizational freedom, lack of supervisory work, organizational encouragement, supervisory encouragement, lack of organizational impediments

Lack of freedom, lack of organizational impediments, lack of challenging work, organizational encouragement, supervisory encouragement, work group encouragement

Freedom, lack of organizational impediments, challenging work, organizational encouragement, supervisory encouragement, work group encouragement

None of the above

26. Resistance forces include all of the following except:

Self-interest

Distrust of change agents

Low tolerance for change

Dis-interest in change

Misunderstanding of change agents

27. What are the three phases of leading change

Change, re-freezing, unfreezing

Solidifying change, corporate melting, organizational integration

Unfreezing, refreezing, post-freeze analysis

None of the above

28. What is this phase called?

Emergence of a dominant design

Technological discontinuity

Discontinuous change

None of the above

29. The experiential approach to managing

30. Which following method is NOT used to manage resistance to change?

Participation and Education/Communication

Negotiation

Middle-Management Support

Top-Management Support

Coercion

31. What is the third phase of innovation streams/technology cycles?

A scientific advantage or a unique combination of existing technologies creates a significant breakthrough in performance or function

A new technological design or process becomes the accepted market standard

The phase characterized by technological substitution and design competition

None of the above

32. Which of the following are errors managers make during the "Unfreezing" phase?

Not establishing a great enough sense of urgency/ Lacking a vision

Not creating a powerful enough “guiding coalition” / Declaring a victory too soon

Not creating a powerful enough “guiding coalition”/ Not removing obstacles to the new vision

Not anchoring changes in the corporation's culture/ Under communicating the vision by a "Factor of 10"

Not establishing a great enough sense of urgency/ Not creating a powerful enough “guiding coalition”

Mgmt Chapter 7

1. Incremental change is the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design.

2.

What first name or nickname would you like us to use?

2. Discontinuous change is the phase of a technology cycle characterized by technological substitution and design competition

3. Internal conflict, power struggles, openness to ideas and shared commitment are organizational impediments.

4. Supervisory encouragement occurs when:

5. Discontinuous change is the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design.

6. Nearly all technology cycles follow the typical _____________ pattern of innovation.

7. What Change Tool/Technique includes change created quickly by focusing on the measurement and improvement of results?

8. What is this phase called?

9. What is 'freedom'?

10. Organizational encouragement is

11. What is the first phase of innovation streams/technology cycles?

12. The compression approach to managing

13. What Change Tool/Technique includes a philosophy and collection of planned “change interventions” designed to improve an organization’s long-term health and performance?

14. A technology cycle begins with the of a/an technology and ends when that technology reaches its limits and and it is by a/an ______, substantially better technology.

15. Why does innovation matter to companies?

16. What Change Tool/Technique includes a team of employees whose full-time job is to manage and coordinate change and anticipate and manage employee reactions to change?

17. The 5 parts of Experiential approach include

18. What are errors made by managers during the "Re-Freezing" Phase?

19. What errors do managers make during the "Change" Phase?

20. What is the second phase of innovation streams/technology cycles?

21. Work group encouragement is when:

22. Challenging work requires , demands , and is as _____ to others.

23. Resistance forces support _______________ .

24. What is this phase known as?

25. What are the components of creative work environments?

26. Resistance forces include all of the following except:

27. What are the three phases of leading change

28. What is this phase called?

29. The experiential approach to managing

30. Which following method is NOT used to manage resistance to change?

31. What is the third phase of innovation streams/technology cycles?

32. Which of the following are errors managers make during the "Unfreezing" phase?

Mgmt Chapter 7

1. Incremental change is the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design.

2.

What first name or nickname would you like us to use?

2. Discontinuous change is the phase of a technology cycle characterized by technological substitution and design competition

3. Internal conflict, power struggles, openness to ideas and shared commitment are organizational impediments.

4. Supervisory encouragement occurs when:

5. Discontinuous change is the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design.

6. Nearly all technology cycles follow the typical _____________ pattern of innovation.

7. What Change Tool/Technique includes change created quickly by focusing on the measurement and improvement of results?

8. What is this phase called?

9. What is 'freedom'?

10. Organizational encouragement is

11. What is the first phase of innovation streams/technology cycles?

12. The compression approach to managing

13. What Change Tool/Technique includes a philosophy and collection of planned “change interventions” designed to improve an organization’s long-term health and performance?

14. A technology cycle begins with the ____________ of a/an______________ technology and ends when that technology reaches its limits and ______________ and it is ______________ by a/an ________________, substantially better technology.

15. Why does innovation matter to companies?

16. What Change Tool/Technique includes a team of employees whose full-time job is to manage and coordinate change and anticipate and manage employee reactions to change?

17. The 5 parts of Experiential approach include

18. What are errors made by managers during the "Re-Freezing" Phase?

19. What errors do managers make during the "Change" Phase?

20. What is the second phase of innovation streams/technology cycles?

21. Work group encouragement is when:

22. Challenging work requires ____________, demands ______________, and is ______________ as _________________ to others.

23. Resistance forces support _______________ .

24. What is this phase known as?

25. What are the components of creative work environments?

26. Resistance forces include all of the following except:

27. What are the three phases of leading change

28. What is this phase called?

29. The experiential approach to managing

30. Which following method is NOT used to manage resistance to change?

31. What is the third phase of innovation streams/technology cycles?

32. Which of the following are errors managers make during the "Unfreezing" phase?

14. A technology cycle begins with the of a/an technology and ends when that technology reaches its limits and and it is by a/an ______, substantially better technology.

22. Challenging work requires , demands , and is as _____ to others.