Medical Terminology, Quiz 5 : Communication

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| By Lynn
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Lynn
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Quizzes Created: 21 | Total Attempts: 17,436
Questions: 6 | Attempts: 190

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Medical Terminology, Quiz 5 : Communication - Quiz

Complete all of the following questions.
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Questions and Answers
  • 1. 

    If oral information needs to be provided, words must be pronounced correctly and verification from a supervisor or manager should always be sought if there is any doubt about the correct use of medical terminology.

    • A.

      The first statement is true, the second statement is false

    • B.

      Both statements are true

    • C.

      Both statements are false

    • D.

      The first statement is false, the second statement is true

    Correct Answer
    B. Both statements are true
    Explanation
    This answer suggests that both the first and second statements are true. This means that the oral information provided must be accurate and the use of medical terminology should be verified by a supervisor or manager if there is any doubt.

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  • 2. 

    All of the following are methods to assist in using medical terminology appropriately, except?

    • A.

      Practice spelling medical terms

    • B.

      Use the terms, even if you are unsure

    • C.

      Practice pronouncing medical terms

    • D.

      Confirm the spelling or pronounciation

    Correct Answer
    B. Use the terms, even if you are unsure
    Explanation
    The correct answer is "use the terms, even if you are unsure." This is because using medical terms without being sure of their meaning or proper usage can lead to miscommunication and potential harm to patients. It is important to practice spelling and pronouncing medical terms correctly and to confirm their spelling or pronunciation when unsure.

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  • 3. 

    Tick the following communication where a health worker must know the correct pronunciation of medical terms?

    • A.

      Telephone

    • B.

      Speaking with clients

    • C.

      Discussing a medical claim

    • D.

      Writing an email

    • E.

      Filing an invoice

    Correct Answer(s)
    A. Telephone
    B. Speaking with clients
    C. Discussing a medical claim
    Explanation
    A health worker must know the correct pronunciation of medical terms when communicating over the telephone, speaking with clients, and discussing a medical claim. This is because these forms of communication involve direct interaction with patients or colleagues, where clear and accurate pronunciation is crucial for effective understanding and conveying of medical information. The other options, writing an email and filing an invoice, do not necessarily require immediate verbal communication and therefore do not necessarily require knowledge of correct pronunciation.

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  • 4. 

    Completing documentation correctly maintains the integrity of the records.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Completing documentation correctly is crucial for maintaining the accuracy and reliability of records. Proper documentation ensures that information is recorded accurately, consistently, and in a standardized format, making it easier to understand and interpret the data. It also helps to prevent errors, misunderstandings, and discrepancies that may arise from incomplete or inaccurate documentation. By maintaining the integrity of the records, organizations can rely on the information for decision-making, analysis, audits, and legal purposes. Therefore, the statement "Completing documentation correctly maintains the integrity of the records" is true.

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  • 5. 

    Tick all of the following tasks to ensure documentation is completed correctly

    • A.

      Grammatically correct

    • B.

      Proofread

    • C.

      All required information has been captured

    • D.

      Confirm spelling of names and locations

    • E.

      Complete client documents without the presence of the client

    Correct Answer(s)
    A. Grammatically correct
    B. Proofread
    C. All required information has been captured
    D. Confirm spelling of names and locations
    Explanation
    To ensure documentation is completed correctly, it is important to ensure that it is grammatically correct to maintain clarity and professionalism. Proofreading is necessary to identify and correct any errors or mistakes in the document. It is crucial to capture all the required information accurately to avoid incomplete or inaccurate documentation. Confirming the spelling of names and locations is essential to maintain accuracy and avoid any misunderstandings. Completing client documents without their presence may lead to errors or missing information, so it is not recommended.

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  • 6. 

    Written procedures define the structure and appearance of all written correspondence, such as emails and written letters. However, SMS messaging does not have to follow policies and procedures.

    • A.

      The first statement is true, the second statement is false

    • B.

      Both statements are true

    • C.

      Both statements are false

    • D.

      The first statement is false, the second statement is true

    Correct Answer
    A. The first statement is true, the second statement is false
    Explanation
    The first statement is true because written procedures do indeed define the structure and appearance of all written correspondence. This includes emails and written letters. However, the second statement is false because SMS messaging, like any other form of communication, should also follow policies and procedures. While the specific policies and procedures for SMS messaging may differ from those for written correspondence, there are still guidelines and expectations that should be followed to ensure effective and professional communication.

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