Managing Project Qualtiy
20 Questions
| Attempts: 292
This is about Qualtiy Management Knowledge Area for Project Management.
Questions and Answers
- 1.
1. You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA?
- A.
A. QA is quality assurance for the overall project performance.
- B.
B. QA is quality acceptance according to scope verification.
- C.
C. QA is quality assurance for the project deliverable.
- D.
D. QA is quality assurance for the project stakeholders.
Correct Answer
A. A. QA is quality assurance for the overall project performance.Explanation
A. QA is concerned with overall project quality performance. B, C, and D are
incorrect because they do not correctly explain quality assurance.Rate this question:
-
- 2.
2. You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to electronically store thousands of photos for your city’s historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time to planning. Your response is which of the following?
- A.
A. This is a first-time, first-use project, so more time is needed for planning.
- B.
B. Planning for a project of this size, with this amount of quality, is mandatory. B. Planning for a project of this size, with this amount of quality, is mandatory. B. Planning for a project of this size, with this amount of quality, is mandatory. B. Planning for a project of this size, with this amount of quality, is mandatory.
- C.
C. Quality is planned into a project, not inspected in.
- D.
D. Quality audits are part of the planning time.
Correct Answer
C. C. Quality is planned into a project, not inspected in.Explanation
C. Of all the choices presented, this is the best answer. Quality is planned into
the project, and the planning requires time. A is incorrect because a project of this nature has been completed before. B is incorrect because there isn’t
enough information provided to determine what the quality demands of the
project are. D is incorrect because quality audits are not part of the planning
processes.Rate this question:
-
- 3.
3. You are the project manager for the Floor Installation Project. Today you plan to meet with your project team to ensure that the project is completed with no deviations from the project requirements. This process is which of the following?
- A.
A. Quality Planning A. Quality planning
- B.
B.Quality Management
- C.
C. Quality control
- D.
D. Quality assurance
Correct Answer
A. A. Quality Planning A. Quality planningExplanation
A. Quality planning should be completed prior to the work beginning—and
should thereafter be revisited as needed. B is incorrect, since quality management
is not an applicable answer to the scenario. C and D are incorrect because QC
and QA are part of quality management.Rate this question:
-
- 4.
4. You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have "created a plan" to implement the deliverables with the appropriate level of quality. What is this process called?
- A.
A. Quality planning
- B.
B. Quality management
- C.
C. Quality control
- D.
D. Quality assurance
Correct Answer
A. A. Quality planningExplanation
A. Quality planning is the process of creating a plan to meet the requirements
of quality. B, C, and D are incorrect because they do not explain the process in
the question’s scenario.Rate this question:
-
- 5.
5. A fishbone diagram is the same as a(n) ______________________ diagram.
- A.
A. Ishikawa
- B.
B. Pareto
- C.
C. Flow
- D.
D. Control
Correct Answer
A. A. IshikawaExplanation
A. A fishbone diagram is the same as an Ishikawa diagram. B, C, and D are
incorrect. These charts and diagrams accomplish goals other than the cause-
and-effect outcome of the Ishikawa.Rate this question:
-
- 6.
6. Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer?
- A.
A. The project scope includes metrics for quality.
- B.
B. Quality metrics are applied to the project scope.
- C.
C. Quality is the process of completing the scope to meet stated or implied needs.
- D.
D. Quality is the process of evaluating the project scope to ensure that quality exists.
Correct Answer
C. C. Quality is the process of completing the scope to meet stated or implied needs.Explanation
C. Quality, in regard to the project scope, is about completing the work
as promised. A is incorrect because though the project scope will have
requirements for acceptance, it may not have metrics for quality defined.
B and D are also incorrect.Rate this question:
-
- 7.
7. Which of the following is most true about quality?
- A.
A. It will cost more money to build quality into the project.
- B.
B. It will cost less money to build quality into the project process.
- C.
C. Quality is inspection driven.
- D.
D. Quality is prevention driven.
Correct Answer
D. D. Quality is prevention driven.Explanation
D. Quality is prevention driven. Quality wants to complete the work correctly
the first time to prevent poor results, a loss of time, and a loss of funds. A
and B are incorrect. There is no guarantee that a project will cost more or less
depending on the amount of expected quality. Incidentally, lack of quality will
likely cost more than quality planning because of the cost of nonconformance.
C is incorrect because quality is planned into a project, not inspected in.Rate this question:
-
- 8.
8. You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. To ensure that you can meet these standards, you have elected to put the project team through training specific to the federal guidelines your project must adhere to. The costs of these classes can be assigned to which of the following?
- A.
A. The cost of doing business
- B.
B. Cost of quality
- C.
C. Cost of adherence
- D.
D. Cost of nonconformance
Correct Answer
B. B. Cost of qualityExplanation
B. Training to meet the quality expectations is attributed to the cost of quality.
A, C, and D are incorrect because these choices do not describe training as a
cost of quality.Rate this question:
-
- 9.
9. You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be done again. The requirement to do the work is an example of which of the following?
- A.
A. Cost of quality
- B.
B. Cost of adherence
- C.
C. Cost of nonconformance
- D.
D. The cost of doing business
Correct Answer
C. C. Cost of nonconformanceExplanation
C. When project work results are faulty and must be done over, it is attributed
to the cost of nonconformance to quality. A, B, and D are all incorrect. These
values do not describe faulty work or the cost of nonconformance.Rate this question:
-
- 10.
10. You are the project manager of the JKL Project, which currently has some production flaws. Which analysis tool will allow you to determine the cause and effect of the production faults?
- A.
A. A flowchart
- B.
B. A Pareto diagram
- C.
C. An Ishikawa diagram
- D.
D. A control chart
Correct Answer
C. C. An Ishikawa diagramExplanation
C. The key words “cause and effect” equate to the Ishikawa diagram. A is
incorrect. A flowchart will show how a process moves through the system,
but not the cause and effect of the problems involved. B is incorrect as well. A
Pareto diagram maps out the causes and frequency of problems. D, a control
chart, plots the results of sampling, but it doesn’t show the cause and effect of
problems.Rate this question:
-
- 11.
11. Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiments?
- A.
A. It allows the project manager to move the relationship of activities to complete the project work with the best resources available.
- B.
B. It allows the project manager to experiment with the project design to determine what variables are causing the flaws.
- C.
C. It allows the project manager to experiment with variables to attempt to improve quality.
- D.
D. It allows the project manager to experiment with the project design document to become more productive and to provide higher quality.
Correct Answer
C. C. It allows the project manager to experiment with variables to attempt to improve quality.Explanation
C. Design of experiments uses experiments and “what-if” scenarios to determine
what variables are affecting quality. A is incorrect because design of experiments,
in regard to quality, is not interested in changing the relationship of activities to
complete project work. B and D are also incorrect because design of experiments
will not be changing project design to determine where flaws exist or to become
more productive.Rate this question:
-
- 12.
12. You are the project manager of the Global Upgrade Project. Your project team consists of 75 project team members around the world. Each team member will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure that project team members are completing all of the steps in the install procedure with quality?
- A.
A. Checklists
- B.
B. Work breakdown structure (WBS)
- C.
C. Project network diagram (PND)
- D.
D. The WBS dictionary
Correct Answer
A. A. ChecklistsExplanation
A. Checklists are simple but effective quality management tools that the project
manager can use to ensure that the project team is completing the required
work. B, C, and D are all incorrect. The WBS, PND, and WBS dictionary are not
tools the project team can necessarily use to prove they’ve completed required
work. Checklists are the best approach for this scenario.Rate this question:
-
- 13.
13. Mark is the project manager of the PMH Project. Quality audits of the deliverables show several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Given this, management wants which of the following?
- A.
A. A control chart
- B.
B. An Ishikawa diagram
- C.
C. A Pareto diagram
- D.
D. A flowchart
Correct Answer
C. C. A Pareto diagramExplanation
C. Management wants Mark to create a Pareto diagram. Recall that a Pareto
diagram maps out the causes of defects and illustrates their frequency. A is
incorrect because a control chart does not identify the problems, only the
relation of the results to the expected mean. B is incorrect because a cause-
and-effect diagram does not map out the frequency of problems. D is also
incorrect. Flowcharts show how a process moves through a system and how
the components are related.Rate this question:
-
- 14.
14. In the illustration to the right, what does the circled area represent? Can't insert diagram but you have a mean value with the a circle around data points.
- A.
A. Out-of-control data points
- B.
B. In-control data points
- C.
C. The Rule of Seven
- D.
D. Standard deviation
Correct Answer
C. C. The Rule of SevenExplanation
C. The circled area shows seven consecutive sampling results, all on one side
of the mean. This is known as the Rule of Seven and is an assignable cause.
A is incorrect. These values are in control. B is correct, but it does not fully
answer the question as choice C does. D is incorrect, since standard deviation
is a predicted measure of the variance from the expected mean of a sampling.Rate this question:
-
- 15.
15. You are an IT project manager and are working with the project team to determine the best computer system for the project. You and the project team decide to measure the performance of both systems to determine which one performs best. This is an example of which one of the following?
- A.
A. A cost/Benefit Analysis
- B.
B. Benchmarking
- C.
C. Design of experiments
- D.
D. Determining the cost of quality
Correct Answer
B. B. BenchmarkingExplanation
16. A project manager has elected not to enforce safety measures on his construction
project. One of the project team members has been injured because of this
oversight, and the job site is closed until an investigation into the lack of
safety measures is completed. The project will now likely be late, be fined for
the error, and will lose credibility with the customer. This is an example of
which one of the following?
B. This is an example of benchmarking, as the project team is comparing
one system to another. A, the cost-benefit analysis, would compare the costs
and associated benefits of each system, rather than just how the two systems
compare with each other. C, the design of experiments, is a method that
determines which factors influence the variables of the project’s deliverable.
D is not a valid answer, as the cost of quality is the dollar amount the project
must invest to achieve the expected level of quality.Rate this question:
-
- 16.
16. A project manager has elected not to enforce safety measures on his construction project. One of the project team members has been injured because of this oversight, and the job site is closed until an investigation into the lack of safety measures is completed. The project will now likely be late, be fined for the error, and will lose credibility with the customer. This is an example of which one of the following?
- A.
A. Risk
- B.
B. Trigger
- C.
C. Cost of poor quality
- D.
D. Cost of quality
Correct Answer
C. C. Cost of poor qualityExplanation
C. This is an example of the cost of poor quality. The project manager should
have followed the safety measures for the job site, and costs associated with
the safety measures are considered part of D, the cost of quality. A is incorrect
because risk is inherent to application work, while the ramifications of not
enforcing the safety measures is an example of the cost of poor quality. B,
trigger, is a risk management term that references a condition or warning sign
that a risk is coming into the project.Rate this question:
-
- 17.
17. Your organization uses total quality management as part of its quality assurance program. Maria, a leader in your organization’s quality assurance program, informs you that she will be reviewing your project to determine if your project management activities comply with the total quality management program. This is an example of which one of the following?
- A.
A. Process analysis
- B.
B. Quality control mechanism
- C.
C. Enterprise environmental factors
- D.
D. Quality audit
Correct Answer
D. D. Quality auditExplanation
D. This is an example of a quality audit to confirm that your project is adhering
to the quality assurance program established within your organization. A and B
are incorrect choices for this question. C, enterprise environmental factors, may
be a valid characteristic of the total quality management program, but it is not
the best answer for the question, which centers on the audit process rather than
on how the audit will be performed.Rate this question:
-
- 18.
18. In the illustration to the right, what does the circled area represent?The circle shows that the graphic point is OFF the chart.
- A.
A. Out-of-control data points
- B.
B. In-control data points
- C.
C. The Rule of Seven
- D.
D. Standard deviation
Correct Answer
A. A. Out-of-control data pointsExplanation
A. The circled area shows
out-of-control data points.
B is incorrect, as “in-control
data points” does not best
answer the question. C is
incorrect, as the Rule of
Seven refers to seven consecutive measurements, all on one side of the mean.
D is incorrect, since standard deviation is a predicted measure of the variance
from the expected mean of a sampling.Rate this question:
-
- 19.
19. You are the project manager for a plastics manufacturer. You would like to illustrate the categories of quality failure within your project so that you and your project team can attack the largest areas of failure first. This type of chart is known as which one of the following?
- A.
A. A control chart
- B.
B. An Ishikawa diagram
- C.
C. A Pareto diagram
- D.
D. A flowchart
Correct Answer
C. C. A Pareto diagramExplanation
C. You want to create a Pareto diagram. A is incorrect because a control chart
does not identify the problems, only the relation of the results to the expected
mean. B is incorrect because a cause-and-effect diagram does not map out the
frequency of problems. D is also incorrect. Flowcharts show how a process
moves through a system and how the components are related.Rate this question:
-
- 20.
20. What is the type of chart to the right called?This chart shows point from decrease to increase.
- A.
A. Pareto Diagram
- B.
B. A Control Chart
- C.
C. Fishbone diagram
- D.
D. Ishikawa diagram
Correct Answer
A. A. Pareto DiagramExplanation
A. This is a Pareto diagram.
B is incorrect, as a control
chart shows the results
of measurements over
time. C and D are both
incorrect, as a fishbone
diagram and an Ishikawa
diagram are essentially the
same type of chart.Rate this question:
-
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Jan 21, 2013Quiz Edited by
ProProfs Editorial Team -
Dec 11, 2010Quiz Created by
Mat1952
- Account Management Quizzes
- Business Management Quizzes
- Classification Quizzes
- Conflict Management Quizzes
- Coordination Quizzes
- Data Management Quizzes
- Document Management System Quizzes
- ERP Quizzes
- Event Management Quizzes
- File Management Quizzes
- Financial Management Quizzes
- Integrated Solid Waste Management Quizzes
- Labor Management Quizzes
- Maintenance Management Quizzes
- Marketing Management Quizzes
- MIS Quizzes
- Operation Management Quizzes
- Planning Quizzes
- Principles Of Management Quizzes
- Principles Of Supervision Quizzes
- Process Management Quizzes
- Procurement Quizzes
- Product Management Quizzes
- Property Management Quizzes
- QMS Quizzes
- Quality Management Quizzes
- Resource Management Quizzes
- Responsibility Quizzes
- Risk Management Quizzes
- Scope Management Quizzes
- Security Management Quizzes
- Strategic Management Quizzes
- Supervisory Management Quizzes
- Time Management Quizzes
Back to top