Iwireless January 2015 Retail Quiz
- 1.We now offer ______ countries on the $10 International Long Distance Card.
- A.
60
- B.
70
- C.
80
- D.
90
- 2.The new 2015 $10 Unlimited International Long Distance card offers 200 Mexico Mobile Minutes.
- A.
True
- B.
False
- 3.In regards to International Long Distance, we now have better rates in ___________________________ compared to Boost who requires an additional $10 to get these rates.
- A.
Botswana, Nigeria and Somalia
- B.
Uganda, Ethiopia and Guyana
- C.
Botswana, Uganda and Ethiopia
- D.
All of the Above
- 4.When comparing Sprint to iWireless the following are true:
- A.
With Sprint when you reach the data allotment the customer will be charged overage, with iWireless once the customer reaches the high speed allotment the speed will slow down to 2G speeds but never occurs overage.
- B.
Sprint charges a $36 activation/upgrade fee and iWireless doesn’t have an activation fee.
- C.
Sprint charges an ETF and requires the payoff of the device, where as iWireless only requires the customer to pay the remaining balance on the device.
- D.
All of the Above
- 5.US Cellular charges an activation/upgrade fee of ___________; iWireless does not have an activation fee.
- A.
$30
- B.
$36
- C.
$40
- D.
$46
- 6.With Verizon when you reach the data allotment the customer will be charged overage, with iWireless once you reach the high speed allotment the speed will slow down to 2G speeds, but will never occur overages.
- A.
True
- B.
False
- 7.IWireless saves customers money when compared to AT&T . AT&T Family plan starts at __________ on AT&T Next plan, unlimited talk/text/10GB.
- A.
$120
- B.
$130
- C.
$140
- D.
$150
- 8.When reviewing our plan comparison flyers you will see that iWireless can save customers coming from US Cellular and Verizon _____________ [and overage fees] on a 2 line family plan over a 24 month period.
- A.
$110
- B.
$160
- C.
$200
- D.
$240
- 9.When reviewing our plan comparison flyers you will see that iWireless can save customers coming from AT&T _____________ [and overage fees] on a 2 line family plan over a 24 month period.
- A.
$200
- B.
$240
- C.
$360
- D.
$720
- 10.IWireless individual lines on post paid start at just _______ with UNLIMITED high-speed data.
- A.
$45
- B.
$55
- C.
$60
- D.
$65
- 11.The current approved phone greeting for iWireless locations is: “Thank you for calling iWireless! Truly unlimited DATA for as low as $55, my name is XXX how may I help you?"
- A.
True
- B.
False
- 12.The One Touch Fierce and One Touch Fierce 2 both are Hot Spot capable?
- A.
True
- B.
False
- 13.The iWireless Freedom V35 has a 5 megapixel camera.
- A.
True
- B.
False
- 14.The VeryKool i330 Sunray includes the following feature(s):
- A.
4G Capable
- B.
1.3 Megapixel Camera
- C.
Available in Pink and Purple
- D.
All of The Above
- 15.Wireless Consultants may only apply the "You Choose" Customer Loyalty campaign credits to customer who present the text message received in regards to the "You Choose" campaign.
- A.
True
- B.
False
- 16.Customers who have been with iWireless between 25 and 48 months are eligible for a one-time loyalty credit of ___________________ on a feature phone with the post paid “You Choose” Customer Loyalty campaign.
- A.
$40
- B.
$50
- C.
$75
- D.
$100
- 17.The correct SKU to use to apply the “You Choose” Customer Loyalty campaign discount is
- A.
INSTORE
- B.
DISCOUNT
- C.
TELEPROMO
- D.
PORTIN
- 18.On the AppleCare website, you can perform a search by entering which of the following?
- A.
Serial
- B.
IMEI (Alternate Device ID)
- C.
Agreement Number
- D.
All of the Above
- 19.iWireless’ Trade In program allows customers to trade-in up to ___ devices at a time PER LINE.
- A.
3
- B.
5
- C.
7
- D.
9
- 20.Our trade in program is only available for new customers at the time of activation.
- A.
True
- B.
False
- 21.The value of the phone from Clover is transferred to MEGArewards points at the rate of 1 point =_______.
- A.
$.01
- B.
$.10
- C.
$1.00
- D.
$10.00
- 22.For a traded in phone to be eligible for a credit, it must power on.
- A.
True
- B.
False
- 23.If a customer is requesting their account number the customer is to be instructed to call Customer Loyalty and the wireless consultant is NOT to supply the account number.
- A.
True
- B.
False
- 24.Anytime a customer requests their account number, the WC should email ______________ so that Customer Loyalty can proactively contact the customer.
- A.
- B.
- C.
- D.
- 25.You will not be allowed to fill out the electronic EIP agreement in MEGApins/IWS Sales Portal if you forget to edit the package SKU in the shopping cart for the 24 month installments on new EIP activation.
- A.
True
- B.
False