Iwireless January 2015 Retail Quiz

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| By Mzacek
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Quizzes Created: 4 | Total Attempts: 701
| Attempts: 111
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  • 1/33 Questions

    With Verizon when you reach the data allotment the customer will be charged overage, with iWireless once you reach the high speed allotment the speed will slow down to 2G speeds, but will never occur overages. 

    • True
    • False
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About This Quiz

The iWireless January 2015 Retail Quiz assesses knowledge on international long distance offerings and comparisons with competitors. It highlights key differences in service charges and data management, essential for retail employees to enhance customer service and sales.

Iwireless January 2015 Retail Quiz - Quiz

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  • 2. 

    The One Touch Fierce and One Touch Fierce 2 both are Hot Spot capable?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Both the One Touch Fierce and One Touch Fierce 2 are Hot Spot capable.

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  • 3. 

    Our 222 Follow-Up program requires that Wireless Consultants keep an up-to-date 222 spreadsheet at all times.  It also requires that each Wireless Consultant call their newly activated customers 2 days after the activation was completed.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because it clearly mentions that the 222 Follow-Up program requires Wireless Consultants to maintain an up-to-date 222 spreadsheet and also to call their newly activated customers after 2 days of activation.

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  • 4. 

    Our phone restocking fee is to be charged to both PIA and Post Pay purchases and is applicable to the return or exchange of any wireless device; unless the phone is defective.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the correct answer, True, is that the phone restocking fee applies to both PIA (Pay In Advance) and Post Pay purchases, and it is charged when customers return or exchange any wireless device, unless the phone is defective. This means that regardless of the type of purchase or the reason for the return or exchange, customers will be subject to the restocking fee unless the phone is found to be defective.

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  • 5. 

    The current approved phone greeting for iWireless locations is: “Thank you for calling iWireless!  Truly unlimited DATA  for as low as $55, my name is XXX how may I help you?"

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that the current approved phone greeting for iWireless locations includes the phrase "Thank you for calling iWireless! Truly unlimited DATA for as low as $55, my name is XXX how may I help you?" This suggests that the statement is true and accurately reflects the current phone greeting used by iWireless locations.

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  • 6. 

    If a customer is requesting their account number the customer is to be instructed to call Customer Loyalty and the wireless consultant is NOT to supply the account number.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The correct answer is true because if a customer is requesting their account number, the wireless consultant should not supply it. Instead, they should instruct the customer to call Customer Loyalty. This is likely because the account number is sensitive information that should only be provided through the proper channels to ensure security and privacy.

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  • 7. 

    You will not be allowed to fill out the electronic EIP agreement in MEGApins/IWS Sales Portal if you forget to edit the package SKU in the shopping cart for the 24 month installments on new EIP activation.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    If you forget to edit the package SKU in the shopping cart for the 24 month installments on new EIP activation, you will not be able to fill out the electronic EIP agreement in MEGApins/IWS Sales Portal. This suggests that it is true that you will not be allowed to fill out the agreement if you forget to edit the package SKU.

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  • 8. 

    The VeryKool i330 Sunray includes the following feature(s): 

    • 4G Capable

    • 1.3 Megapixel Camera

    • Available in Pink and Purple

    • All of The Above

    Correct Answer
    A. 1.3 Megapixel Camera
    Explanation
    The correct answer is "All of The Above". This is because the VeryKool i330 Sunray includes all of the mentioned features, including being 4G capable, having a 1.3 Megapixel camera, and being available in Pink and Purple.

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  • 9. 

    The correct SKU to use to apply the “You Choose” Customer Loyalty campaign discount is

    • INSTORE

    • DISCOUNT

    • TELEPROMO

    • PORTIN

    Correct Answer
    A. TELEPROMO
    Explanation
    The correct SKU to use to apply the "You Choose" Customer Loyalty campaign discount is TELEPROMO.

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  • 10. 

    An AppleCare+ agreement number is 12 numbers in length and is above the scan on the AppleCare+ Certificate.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because an AppleCare+ agreement number is indeed 12 numbers in length and is located above the scan on the AppleCare+ Certificate.

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  • 11. 

    When comparing Sprint to iWireless the following are true:

    • With Sprint when you reach the data allotment the customer will be charged overage, with iWireless once the customer reaches the high speed allotment the speed will slow down to 2G speeds but never occurs overage.

    • Sprint charges a $36 activation/upgrade fee and iWireless doesn’t have an activation fee.

    • Sprint charges an ETF and requires the payoff of the device, where as iWireless only requires the customer to pay the remaining balance on the device.

    • All of the Above

    Correct Answer
    A. All of the Above
    Explanation
    The given correct answer is "All of the Above" because all of the statements mentioned in the question are true when comparing Sprint to iWireless. Sprint charges overage fees when the data allotment is reached, while iWireless slows down the speed but never charges overage. Sprint has an activation/upgrade fee, while iWireless does not have any activation fee. Sprint charges an ETF (Early Termination Fee) and requires the payoff of the device, whereas iWireless only requires the customer to pay the remaining balance on the device. Therefore, all of these statements are true when comparing Sprint to iWireless.

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  • 12. 

    On the AppleCare website, you can perform a search by entering which of the following?

    • Serial

    • IMEI (Alternate Device ID)

    • Agreement Number

    • All of the Above

    Correct Answer
    A. All of the Above
    Explanation
    On the AppleCare website, you can perform a search by entering any of the following: Serial number, IMEI (Alternate Device ID), or Agreement Number. This means that you have the option to search for information using any of these identifiers.

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  • 13. 

    AppleCare offers next day delivery of a brand new device when replacements are needed.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    AppleCare is a service provided by Apple that offers support and coverage for Apple products. One of the benefits of AppleCare is the option for next day delivery of a brand new device when replacements are needed. This means that if a customer's device is faulty or damaged and needs to be replaced, AppleCare ensures that a new device will be delivered to them within the next day. Therefore, the statement is true.

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  • 14. 

    The new 2015 $10 Unlimited International Long Distance card offers 200 Mexico Mobile Minutes.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because the new 2015 $10 Unlimited International Long Distance card includes 200 minutes for calling mobile numbers in Mexico. This means that with this card, customers can make unlimited international calls to Mexico mobile numbers for a total of 200 minutes.

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  • 15. 

    Anytime a customer requests their account number, the WC should email ______________ so that Customer Loyalty can proactively contact the customer.

    Correct Answer
    Explanation
    The correct answer is [email protected]. This email address should be contacted by the WC (presumably the Wireless Customer service representative) whenever a customer requests their account number. By emailing [email protected], the Customer Loyalty department can proactively reach out to the customer and address any concerns or issues they may have.

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  • 16. 

    The iWireless Freedom V35 has a 5 megapixel camera.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The iWireless Freedom V35 does not have a 5 megapixel camera.

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  • 17. 

    For a traded in phone to be eligible for a credit, it must power on.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In order for a traded-in phone to be eligible for a credit, it must power on. This means that the phone should be able to turn on and function properly. If the phone does not power on, it may indicate that there are underlying issues or damage that would affect its value. Therefore, it is necessary for the phone to power on in order to be considered eligible for a credit.

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  • 18. 

    The upfront cost of AppleCare is $99.  If a Wireless Consultant cannot close the sale on AppleCare on the day of activation, the customer  has _________ additional days that AppleCare can be added to their plan. 

    • 3

    • 15

    • 30

    • 60

    Correct Answer
    A. 30
    Explanation
    If a Wireless Consultant cannot close the sale on AppleCare on the day of activation, the customer has 30 additional days that AppleCare can be added to their plan.

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  • 19. 

    IWireless individual lines on post paid start at just _______ with UNLIMITED high-speed data. 

    • $45

    • $55

    • $60

    • $65

    Correct Answer
    A. $55
    Explanation
    The correct answer is $55. This is the starting price for individual lines on postpaid plans with iWireless. These plans offer unlimited high-speed data, making them a great option for customers who require a lot of data usage.

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  • 20. 

    When reviewing our plan comparison flyers you will see that iWireless can save customers coming from US Cellular and Verizon _____________ [and overage fees] on a 2 line family plan over a 24 month period. 

    • $110

    • $160

    • $200

    • $240

    Correct Answer
    A. $240
    Explanation
    When reviewing our plan comparison flyers, customers will see that iWireless can save them $240 on a 2 line family plan over a 24 month period compared to US Cellular and Verizon. This indicates that iWireless offers a more cost-effective option for customers looking to switch from these two providers.

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  • 21. 

    Our trade in program is only available for new customers at the time of activation.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The trade-in program is not limited to new customers at the time of activation. It implies that existing customers can also participate in the trade-in program.

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  • 22. 

     iWireless’ Trade In program allows customers to trade-in up to ___ devices at a time PER LINE.

    • 3

    • 5

    • 7

    • 9

    Correct Answer
    A. 5
    Explanation
    iWireless' Trade In program allows customers to trade-in up to 5 devices at a time per line. This means that for each line in their account, customers can trade in a maximum of 5 devices. This program provides customers with the opportunity to upgrade their devices and receive credit towards the purchase of new ones. By allowing multiple devices to be traded in, iWireless aims to provide flexibility and convenience to their customers.

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  • 23. 

     When selling AppleCare+ your first step in the process is to go to  ____________ . 

    • Https://portal.apple.com

    • Www.iwireless.com

    • Https://gsxapp.apple.com

    • Https://applecareconnect.apple.com

    Correct Answer
    A. Https://applecareconnect.apple.com
  • 24. 

    We now offer ______ countries on the $10 International Long Distance Card.

    • 60

    • 70

    • 80

    • 90

    Correct Answer
    A. 80
    Explanation
    The correct answer is 80. This suggests that the company now offers their International Long Distance Card to 80 different countries. This indicates that the card can be used to make international calls to these countries at a fixed rate.

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  • 25. 

    US Cellular charges an activation/upgrade fee of ___________;  iWireless does not have an activation fee. 

    • $30

    • $36

    • $40

    • $46

    Correct Answer
    A. $40
    Explanation
    US Cellular charges an activation/upgrade fee of $40, while iWireless does not have an activation fee. This means that when customers activate or upgrade their services with US Cellular, they are required to pay an additional $40 fee. On the other hand, iWireless does not have any such fee, so customers do not have to pay anything extra when activating or upgrading their services with them.

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  • 26. 

    IWireless saves customers money when compared to AT&T .  AT&T Family plan starts at __________ on AT&T Next plan, unlimited talk/text/10GB. 

    • $120

    • $130

    • $140

    • $150

    Correct Answer
    A. $130
    Explanation
    iWireless saves customers money when compared to AT&T by offering their Family plan at a starting price of $130 on AT&T Next plan, which includes unlimited talk, text, and 10GB of data. This price is lower than the other options provided ($120, $140, and $150), making it the most cost-effective choice for customers.

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  • 27. 

    The value of the phone from Clover is transferred to MEGArewards points at the rate of 1 point =_______. 

    • $.01

    • $.10

    • $1.00

    • $10.00

    Correct Answer
    A. $.01
    Explanation
    The given answer of $.01 suggests that the value of the phone from Clover is transferred to MEGArewards points at the rate of 1 point = $.01. This means that for every MEGArewards point earned, the value is equivalent to $.01.

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  • 28. 

    When reviewing our plan comparison flyers you will see that iWireless can save customers coming from AT&T _____________ [and overage fees] on a 2 line family plan over a 24 month period. 

    • $200

    • $240

    • $360

    • $720

    Correct Answer
    A. $720
    Explanation
    The correct answer is $720. When comparing our plan flyers, it is evident that iWireless can save customers coming from AT&T a total of $720 on a 2 line family plan over a 24 month period. This indicates that iWireless offers a significantly lower cost compared to AT&T, making it a more cost-effective option for customers.

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  • 29. 

    Wireless Consultants may only apply the "You Choose" Customer Loyalty campaign credits to customer who present the text message received in regards to the "You Choose" campaign.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it states that Wireless Consultants can only apply the "You Choose" Customer Loyalty campaign credits to customers who present the text message received regarding the campaign. This implies that customers who did not receive the text message would not be eligible for the credits, which is not a fair or reasonable policy. It would be more logical for Wireless Consultants to apply the credits to all eligible customers, regardless of whether they received the text message or not.

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  • 30. 

    AppleCare can be used ____________ times in a 2 year period.

    • 1

    • 2

    • 4

    • Unlimited as long as each claim is approved.

    Correct Answer
    A. 2
    Explanation
    AppleCare can be used two times in a 2 year period. This means that if any issues or damages occur to the Apple device within the 2 year period, the user can make use of AppleCare services two times to get them resolved or repaired.

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  • 31. 

    Customers who have been with iWireless between 25 and 48 months are eligible for a one-time loyalty credit of ___________________ on a feature phone with the post paid “You Choose” Customer Loyalty campaign.

    • $40

    • $50

    • $75

    • $100

    Correct Answer
    A. $40
    Explanation
    Customers who have been with iWireless between 25 and 48 months are eligible for a one-time loyalty credit of $40 on a feature phone with the postpaid "You Choose" Customer Loyalty campaign. This means that customers who have been with iWireless for a certain period of time will receive a credit of $40 towards the purchase of a feature phone as a reward for their loyalty.

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  • 32. 

    When selling AppleCare+ to the customer in Costguard where do you get the agreement number from? 

    • AppleCare+ hang tag

    • AppleCare+ website

    • Apple Sales Portal

    • It Is the IMEI number.

    Correct Answer
    A. AppleCare+ website
    Explanation
    The agreement number for selling AppleCare+ to the customer in Costguard is obtained from the AppleCare+ website.

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  • 33. 

    In regards to International Long Distance, we now have better rates in ___________________________ compared to Boost who requires an additional $10 to get these rates. 

    • Botswana, Nigeria and Somalia

    • Uganda, Ethiopia and Guyana

    • Botswana, Uganda and Ethiopia

    • All of the Above

    Correct Answer
    A. Botswana, Nigeria and Somalia
    Explanation
    The correct answer is Botswana, Nigeria and Somalia. This means that in terms of International Long Distance rates, the mentioned countries (Botswana, Nigeria, and Somalia) have better rates compared to Boost, which charges an additional $10 to access these rates.

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  • Current Version
  • Mar 20, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 14, 2015
    Quiz Created by
    Mzacek
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