.
CI Type
CI Location
Access Control
All of the above
To negotiate service levels for new services
To plan and manage new entries in the service catalog
To plan and manage resource requirements for deployments
To provide knowledge to Incident and Problem Management
Roles
Service Management
Processes
Services
Defining Processes
Defining Roles & Responsibilities
Defining Functions
Defining Services
Standard Change
Emergency Change
Quick Change
Major Change
Release Management
Incident Management
Problem Management
Configuration Management
An organization supplying services to one or more external customers
An organization supplying services to one or more internal customers or external customers
An organization supplying services to one or more internal customers
An organization supplying IT services
Type of release (minor, major, emergency)
Budget costs associated with the release
Unique identification for the release
Criteria for acceptance of the release into various environments
Incident Management
Problem Management
Continual Service Improvement
Log and manage all complaints and compliments
Collate, measure and improve customer satisfaction
Produce service reports
All of above
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