Dive into the IT Service Management Quiz Part-2, exploring key concepts like CI attributes, service transition objectives, and roles in RACI model. Ideal for IT professionals, this quiz tests knowledge essential for effective IT service management and implementation.
CI Type
CI Location
Access Control
All of the above
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Log and manage all complaints and compliments
Collate, measure and improve customer satisfaction
Produce service reports
All of above
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Standard Change
Emergency Change
Quick Change
Major Change
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Type of release (minor, major, emergency)
Budget costs associated with the release
Unique identification for the release
Criteria for acceptance of the release into various environments
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An organization supplying services to one or more external customers
An organization supplying services to one or more internal customers or external customers
An organization supplying services to one or more internal customers
An organization supplying IT services
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Release Management
Incident Management
Problem Management
Configuration Management
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Incident Management
Problem Management
Continual Service Improvement
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To negotiate service levels for new services
To plan and manage new entries in the service catalog
To plan and manage resource requirements for deployments
To provide knowledge to Incident and Problem Management
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Roles
Service Management
Processes
Services
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Quiz Review Timeline (Updated): Mar 14, 2023 +
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