This IT Service Management Quiz assesses knowledge on ITIL, ISO 20000 standards, and key IT service management concepts. It evaluates understanding of service level requirements and the PDCA cycle, crucial for professionals in IT and business management fields.
Operational Level Agreement
Service Level Requirements
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Activity Management
IT Component Management
IT Governance
IT Service Management
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Plan
Procedure
Process
Project
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Applying temporary fixes
Registering Incidents
Relating an incident to a known error
Solving a problem
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Service Delivery
Supplier Management
Decision Analysis
Configuration Management
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ITIL
ISO 20000
COBIT
ISO 9001
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The appropriate tools to support the processes
The interfaces between business processes
The procedure for dealing with emergency releases
The IT Service continuity procedures
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To document how legal obligations will be fulfilled
To document the quality intentions and the direction of the organization
To document the requirements of ISO 20000
To document the requirements of the customer as stated in the Service Level Agreement (SLA)
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Increases the growth & financial aspect of organization
Increases the value of Operational & Service Management
Improves Quality Products
All of the above
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Quiz Review Timeline (Updated): Mar 22, 2023 +
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