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Information Technology infrastructure Library
Information infrastructure Technology Library
Increases the growth & financial aspect of organization
Increases the value of Operational & Service Management
Improves Quality Products
All of the above
Activity Management
IT Component Management
IT Governance
IT Service Management
Plan
Procedure
Process
Project
Operational Level Agreement
Service Level Requirements
The appropriate tools to support the processes
The interfaces between business processes
The procedure for dealing with emergency releases
The IT Service continuity procedures
To document how legal obligations will be fulfilled
To document the quality intentions and the direction of the organization
To document the requirements of ISO 20000
To document the requirements of the customer as stated in the Service Level Agreement (SLA)
ITIL
ISO 20000
COBIT
ISO 9001
Applying temporary fixes
Registering Incidents
Relating an incident to a known error
Solving a problem
Service Delivery
Supplier Management
Decision Analysis
Configuration Management
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