Quiz: Information Technology Infrastructure Library Assessment Test

10 Questions | Total Attempts: 147

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Quiz: Information Technology Infrastructure Library Assessment Test

Information Technology Infrastructure Library, now known as ITIL, is an arrangement of point by point hones for IT service administration (ITSM) that spotlights on adjusting IT administrations with the requirements of the business. So here in this quiz, we will ask you some questions about the same. Let's do it.


Questions and Answers
  • 1. 
    What is type of an entity is ITIL?
    • A. 

      Document programs

    • B. 

      Information technology set up

    • C. 

      Public framework

    • D. 

      Mainframe device

  • 2. 
    What do you think is the purpose of the ITIL?
    • A. 

      Auto-editing of programmes

    • B. 

      IT spywares and infection diagnosing

    • C. 

      IT service management

    • D. 

      None of the above

  • 3. 
    What does CCTA mean?
    • A. 

      Central Community Technology Agency

    • B. 

      Central Computer and Telecommunications Agency

    • C. 

      Central Control of Technology Advancements

    • D. 

      None the above

  • 4. 
    What is the new acronym for CCTA?
    • A. 

      OGC

    • B. 

      CCA

    • C. 

      BCCTA

    • D. 

      BITD

  • 5. 
    In which year was the ITIL invented?
    • A. 

      1971

    • B. 

      1981

    • C. 

      1991

    • D. 

      2001

  • 6. 
    Which of these levels will ITIL not address?
    • A. 

      Strategic

    • B. 

      Tactical

    • C. 

      Technological

    • D. 

      Operational

  • 7. 
    How many libraries does the initial value version of ITIL consist of?
    • A. 

      30

    • B. 

      31

    • C. 

      32

    • D. 

      33

  • 8. 
    Which of these is a subset discipline of service delivery?
    • A. 

      Service level management

    • B. 

      Financial planning

    • C. 

      Capacity measurement

    • D. 

      IT service forward drawing

  • 9. 
    What is the cost analysis of future projects and expenditures to align with finance status?
    • A. 

      Budgeting

    • B. 

      IT accounting

    • C. 

      Charge back

    • D. 

      None of the above

  • 10. 
    What is the identification of service anomalies and restoration of system functions?
    • A. 

      Configuration management

    • B. 

      Incident management

    • C. 

      Problem management

    • D. 

      Change management

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