Information Technology Infrastructure Library Assessment Test

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Information Technology Infrastructure Library Assessment Test - Quiz

Information Technology Infrastructure Library, now known as ITIL, is an arrangement of point by point hones for IT service administration (ITSM) that spotlights on adjusting IT administrations with the requirements of the business. So here in this quiz, we will ask you some questions about the same. Let's do it.


Questions and Answers
  • 1. 

    What is type of an entity is ITIL?

    • A.

      Document programs

    • B.

      Information technology set up

    • C.

      Public framework

    • D.

      Mainframe device

    Correct Answer
    C. Public framework
    Explanation
    ITIL is a public framework rather than a specific type of entity. It is a set of best practices and guidelines for managing IT services. ITIL provides a comprehensive framework that organizations can adopt to improve their IT service management processes and align them with business objectives. It is widely used and recognized in the IT industry as a standard for effective IT service management.

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  • 2. 

    What do you think is the purpose of the ITIL?

    • A.

      Auto-editing of programmes

    • B.

      IT spywares and infection diagnosing

    • C.

      IT service management

    • D.

      None of the above

    Correct Answer
    C. IT service management
    Explanation
    The purpose of ITIL is to provide a framework for IT service management. It helps organizations align their IT services with the needs of the business and improve the overall quality of service delivery. ITIL includes best practices and guidelines for various IT processes such as incident management, problem management, change management, and service level management. It aims to enhance customer satisfaction, increase productivity, and reduce costs by implementing efficient and effective IT service management practices.

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  • 3. 

    What does CCTA mean?

    • A.

      Central Community Technology Agency

    • B.

      Central Computer and Telecommunications Agency

    • C.

      Central Control of Technology Advancements

    • D.

      None the above

    Correct Answer
    B. Central Computer and Telecommunications Agency
    Explanation
    The correct answer is Central Computer and Telecommunications Agency. CCTA stands for Central Computer and Telecommunications Agency, which suggests that it is an organization or agency that deals with computer and telecommunications technologies. The other options provided in the question, such as Central Community Technology Agency and Central Control of Technology Advancements, do not accurately represent the commonly known meaning of CCTA. Therefore, the correct answer is Central Computer and Telecommunications Agency.

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  • 4. 

    What is the new acronym for CCTA?

    • A.

      OGC

    • B.

      CCA

    • C.

      BCCTA

    • D.

      BITD

    Correct Answer
    A. OGC
    Explanation
    The new acronym for CCTA is OGC.

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  • 5. 

    In which year was the ITIL invented?

    • A.

      1971

    • B.

      1981

    • C.

      1991

    • D.

      2001

    Correct Answer
    B. 1981
    Explanation
    ITIL (Information Technology Infrastructure Library) was invented in 1981. ITIL is a set of best practices and guidelines for managing IT services. It was developed by the UK government's Central Computer and Telecommunications Agency (CCTA) to standardize IT service management processes across various organizations. Since its inception, ITIL has become widely adopted and is considered a global standard for IT service management.

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  • 6. 

    Which of these levels will ITIL not address?

    • A.

      Strategic

    • B.

      Tactical

    • C.

      Technological

    • D.

      Operational

    Correct Answer
    C. Technological
    Explanation
    ITIL, which stands for Information Technology Infrastructure Library, is a framework that focuses on managing IT services. It provides guidance on various aspects of IT service management, including strategic planning, tactical decision-making, and operational processes. However, ITIL does not specifically address the technological level, as it is more concerned with the management and delivery of IT services rather than the technical aspects of technology itself.

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  • 7. 

    How many libraries does the initial value version of ITIL consist of?

    • A.

      30

    • B.

      31

    • C.

      32

    • D.

      33

    Correct Answer
    B. 31
    Explanation
    The initial value version of ITIL consists of 31 libraries.

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  • 8. 

    Which of these is a subset discipline of service delivery?

    • A.

      Service level management

    • B.

      Financial planning

    • C.

      Capacity measurement

    • D.

      IT service forward drawing

    Correct Answer
    A. Service level management
    Explanation
    Service level management is a subset discipline of service delivery because it focuses on defining, negotiating, and monitoring the level of service required by the customer. It involves establishing service level agreements (SLAs), tracking performance against these agreements, and making improvements to meet customer expectations. Service level management plays a crucial role in ensuring that the services provided align with the needs and priorities of the customer, ultimately contributing to effective service delivery.

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  • 9. 

    What is the cost analysis of future projects and expenditures to align with finance status?

    • A.

      Budgeting

    • B.

      IT accounting

    • C.

      Charge back

    • D.

      None of the above

    Correct Answer
    B. IT accounting
    Explanation
    IT accounting involves the analysis and tracking of costs related to technology projects and expenditures. It includes budgeting for future projects and aligning them with the financial status of the organization. This process helps in managing and controlling the financial aspects of IT projects, ensuring that they are cost-effective and in line with the overall financial goals of the organization. Therefore, IT accounting is the most suitable option for the given question.

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  • 10. 

    What is the identification of service anomalies and restoration of system functions?

    • A.

      Configuration management

    • B.

      Incident management

    • C.

      Problem management

    • D.

      Change management

    Correct Answer
    B. Incident management
    Explanation
    Incident management refers to the process of identifying and resolving service anomalies and restoring system functions. It involves promptly responding to incidents, minimizing their impact, and restoring normal operations as quickly as possible. This includes tasks such as logging incidents, categorizing them based on severity, investigating the root cause, and implementing appropriate solutions or workarounds. Incident management aims to ensure that disruptions are handled efficiently and effectively, minimizing downtime and ensuring the smooth functioning of the system.

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  • Current Version
  • Nov 16, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 26, 2018
    Quiz Created by
    Cripstwick
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