An IT Essentials Quiz On Hardware Troubleshooting!

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  • 1/18 Questions

    Which type of drive is installed in a 5.25-inch bay?

    • Hard drive
    • Optical drive
    • Floppy drive
    • LS120 drive
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About This Quiz

An IT Essentials Quiz on Hardware Troubleshooting tests knowledge on common hardware issues and assembly. It covers optical drives, motherboard installation, cable identification, and NIC configurations. Ideal for learners aiming to enhance their technical troubleshooting skills.

An IT Essentials Quiz On Hardware Troubleshooting! - Quiz

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  • 2. 

    Which action is recommended to prevent the motherboard from contacting the metal base of the case?

    • Ensure that the non-conductive side of the case is beneath the motherboard.

    • Use standoffs to keep the motherboard above the metal base.

    • Place a non-conductive barrier between the motherboard and the metal base.

    • Use a self-adhesive non-conductive membrane on the underside of the motherboard.

    Correct Answer
    A. Use standoffs to keep the motherboard above the metal base.
    Explanation
    To prevent the motherboard from contacting the metal base of the case, it is recommended to use standoffs. Standoffs are small screws or pegs that elevate the motherboard above the metal base, creating a gap between them. This helps to ensure that the motherboard does not come into direct contact with the conductive metal, reducing the risk of short-circuits and damage to the components. Using standoffs is a common practice in computer assembly to provide proper insulation and grounding for the motherboard.

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  • 3. 

    What is a convenient way that a technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive?

    • The IDE cable has a colored stripe on one edge.

    • The floppy cable motherboard connector is normally gray.

    • The IDE cable is gray.

    • The floppy cable has a twist in the cable.

    Correct Answer
    A. The floppy cable has a twist in the cable.
    Explanation
    A technician can determine whether a ribbon cable is for an IDE hard drive or a floppy drive by checking if the cable has a twist. The floppy cable typically has a twist in the cable, while the IDE cable does not. This twist is a distinguishing feature that helps identify the type of drive the cable is designed for.

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  • 4. 

    Which port is typically used for external wireless NICs?

    • Parallel

    • PS/2

    • SCSI

    • USB

    Correct Answer
    A. USB
    Explanation
    External wireless NICs (Network Interface Cards) are commonly connected to devices such as laptops, desktop computers, or gaming consoles. USB (Universal Serial Bus) ports are typically used for this purpose as they provide a convenient and widely supported interface for connecting external devices. USB ports offer high data transfer rates, ease of use, and compatibility with a wide range of devices, making them the preferred choice for connecting external wireless NICs.

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  • 5. 

    A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)

    • CPU

    • Memory

    • NIC

    • Sound card

    • Video card

    Correct Answer(s)
    A. CPU
    A. Memory
    Explanation
    The CPU and memory are often easier to install before mounting the motherboard in the case because they require direct access to the motherboard. Installing them before mounting the motherboard allows for easier installation and proper alignment of these components. Additionally, installing the CPU and memory first ensures that they are securely in place before other components are added, reducing the risk of damage or improper installation.

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  • 6. 

    A field technician has been asked to install a wireless 802.11g NIC in a computer, but is unsure about the expansion slots available. Which two types of wireless NICs should the technician have available? (Choose two.)

    • PCIe

    • AGP

    • SCSI

    • PCI

    • SATA

    Correct Answer(s)
    A. PCIe
    A. PCI
    Explanation
    The field technician should have PCIe and PCI wireless NICs available. PCIe (Peripheral Component Interconnect Express) and PCI (Peripheral Component Interconnect) are both types of expansion slots commonly found in computers. They are used to connect various devices, including wireless NICs. AGP (Accelerated Graphics Port), SCSI (Small Computer System Interface), and SATA (Serial Advanced Technology Attachment) are not types of expansion slots used for installing wireless NICs.

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  • 7. 

    A technician is troubleshooting a computer that has a malfunctioning floppy drive. The technician observes that the floppy drive light remains lit constantly. How should the technician attempt to repair the problem?

    • Remove the floppy drive using Add/Remove Hardware.

    • Replace the floppy drive.

    • Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.

    • Change the jumper setting to master for the floppy drive.

    Correct Answer
    A. Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.
    Explanation
    The technician should attempt to repair the problem by connecting the data cable, ensuring that the colored stripe on the cable is aligned with pin 1 on both the floppy drive and the motherboard. This is because a constantly lit floppy drive light indicates a connection issue, and aligning the colored stripe with pin 1 ensures that the data cable is properly connected and will allow the drive to function correctly.

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  • 8. 

    How many pins are in a SATA data cable connector?

    • 7

    • 34

    • 40

    • 80

    • 184

    Correct Answer
    A. 7
    Explanation
    A SATA data cable connector typically has 7 pins.

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  • 9. 

    A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a PATA hard drive?

    • Berg

    • Mini-Molex

    • Molex

    • 20-pin ATX connector

    Correct Answer
    A. Berg
    Explanation
    A Berg power connector should be used to connect to a PATA hard drive.

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  • 10. 

    A technician is installing a new CPU in a ZIF socket on a motherboard. What is the primary way of securing the CPU in place?

    • Thermal compound

    • Antistatic fasteners

    • Load lever

    • Screws

    Correct Answer
    A. Load lever
    Explanation
    The load lever is the primary way of securing the CPU in place. It is a mechanism that is used to lock the CPU into the ZIF (Zero Insertion Force) socket on the motherboard. The load lever is lifted to open the socket, allowing the CPU to be inserted easily. Once the CPU is in place, the load lever is lowered, applying pressure to secure the CPU firmly in the socket. This ensures proper contact between the CPU and the socket, allowing for efficient heat transfer and optimal performance.

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  • 11. 

    A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?

    • It issues a number of short beeps.

    • The LED on the front of the computer case flashes a number of times.

    • It places an error message in the BIOS.

    • It locks the keyboard.

    Correct Answer
    A. It issues a number of short beeps.
    Explanation
    When the computer is powered up for the first time and the POST (Power-On Self-Test) detects a problem, it indicates the error by issuing a number of short beeps. This is a common method used by the POST to communicate errors to the user. The specific number and pattern of beeps can provide information about the type of error that was detected, allowing the technician to troubleshoot and resolve the issue.

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  • 12. 

    Which solution should be used to clean a CPU and a heat sink?

    • Soap and water

    • Rubbing alcohol

    • A diluted ammonia solution

    • Isopropyl alcohol

    Correct Answer
    A. Isopropyl alcohol
    Explanation
    Isopropyl alcohol is the correct solution to clean a CPU and a heat sink. This is because isopropyl alcohol is a highly effective solvent that evaporates quickly without leaving any residue. It is commonly used for cleaning electronic components as it can dissolve and remove dirt, dust, and thermal paste without causing damage. Soap and water, rubbing alcohol, and a diluted ammonia solution may not be as effective or may leave residue behind, making isopropyl alcohol the preferred choice for cleaning CPUs and heat sinks.

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  • 13. 

    A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a floppy drive?

    • Molex

    • 20-pin ATX connector

    • SATA connector

    • Berg

    Correct Answer
    A. Berg
    Explanation
    A Berg connector should be used to connect to a floppy drive. The other options listed are not compatible with floppy drives. Molex connectors are typically used for hard drives and other peripherals, while the 20-pin ATX connector is used for connecting the power supply to the motherboard. SATA connectors are used for connecting SATA hard drives and Berg connectors are specifically designed for floppy drives.

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  • 14. 

    After a technician has assembled a new computer, it is necessary to configure the BIOS. At which point must a key be pressed to start the BIOS setup program?

    • Before the computer is powered on

    • During the Windows load process

    • During the POST

    • After the POST, but before Windows starts to load

    Correct Answer
    A. During the POST
    Explanation
    During the POST (Power-On Self Test) is the point at which a key must be pressed to start the BIOS setup program. The POST is a series of diagnostic tests that the computer performs to ensure that all hardware components are functioning properly. By pressing a specific key during this process, the user can access the BIOS setup program, which allows them to configure various settings for the computer's hardware and software. Pressing the key before or after the POST would not initiate the BIOS setup program.

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  • 15. 

    Which internal component of a computer uses a 3-pin power connector?

    • Floppy drive

    • Hard drive

    • Sound card

    • Fan

    Correct Answer
    A. Fan
    Explanation
    The internal component of a computer that uses a 3-pin power connector is the fan. Fans are essential for cooling the computer and preventing overheating. The 3-pin power connector is used to provide power to the fan, allowing it to spin and circulate air within the computer case. This helps to dissipate heat generated by other components and maintain optimal operating temperatures.

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  • 16. 

    Which additional 4-pin or 6-pin power connector is required by some motherboards?

    • AUX

    • Berg

    • Parallel

    • SCSI

    Correct Answer
    A. AUX
    Explanation
    Some motherboards require an additional 4-pin or 6-pin power connector called the AUX connector. This connector provides extra power to the motherboard and is often used for high-performance components or overclocking. It is important to check the motherboard specifications to determine if this connector is necessary for proper operation.

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  • 17. 

    When building a computer, which two components are normally installed in 3.5-inch drive bays? (Choose two.)

    • Hard drive

    • Optical drive

    • Floppy drive

    • Flash drive

    • Video card

    Correct Answer(s)
    A. Hard drive
    A. Floppy drive
    Explanation
    When building a computer, the two components that are normally installed in 3.5-inch drive bays are the hard drive and the floppy drive. The hard drive is used for long-term storage of data and programs, while the floppy drive is used for reading and writing data to floppy disks.

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  • 18. 

    What is the most reliable way for users to buy the correct RAM to upgrade a computer?

    • Buy RAM that is the same color as the memory sockets on the motherboard.

    • Ensure that the RAM chip is the same size as the ROM chip.

    • Check the motherboard manual or manufacturer’s website.

    • Ensure that the RAM is compatible with the peripherals installed on the motherboard.

    Correct Answer
    A. Check the motherboard manual or manufacturer’s website.
    Explanation
    The most reliable way for users to buy the correct RAM to upgrade a computer is to check the motherboard manual or manufacturer's website. This is because the motherboard manual or manufacturer's website provides detailed information about the compatible RAM types, sizes, and specifications that can be used with the specific motherboard model. By referring to these sources, users can ensure that they purchase RAM that is compatible with their motherboard, avoiding any compatibility issues or potential damage to the system.

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Quiz Review Timeline (Updated): Mar 19, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 30, 2009
    Quiz Created by
    Zoe1606

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