IT Essentials (ITe V6.0) Chapter 11 Practice Exam

26 Questions | Total Attempts: 246

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IT Essentials Quizzes & Trivia

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Questions and Answers
  • 1. 
    Which factor affects the speed of an inkjet printer?
    • A. 

      The desired quality of the image

    • B. 

      The size of printer power supply

    • C. 

      The quality of the paper

    • D. 

      The cost of the inkjet cartridges

  • 2. 
    What are two cables that are used to connect a computer to a printer? (Choose two.)
    • A. 

      Serial

    • B. 

      FireWire

    • C. 

      PS/2

    • D. 

      HDMI

    • E. 

      ESATA

  • 3. 
    What type of connection would be used to connect a printer directly to the network?
    • A. 

      Ethernet

    • B. 

      Serial

    • C. 

      USB

    • D. 

      Firewire

  • 4. 
    What is a characteristic of thermal inkjet nozzles?
    • A. 

      The heat creates a bubble of steam in the chamber.

    • B. 

      Heat is applied to the ink reservoir of each nozzle.

    • C. 

      The vibration of the crystal controls the flow of ink.

    • D. 

      A charge is applied to the printhead.

  • 5. 
    In laser printing, what is the name of the process of applying toner to the latent image on the drum?
    • A. 

      Developing

    • B. 

      Charging

    • C. 

      Transferring

    • D. 

      Fusing

  • 6. 
    What mechanism is used in a laser printer to permanently fuse the toner to the paper?
    • A. 

      Heat

    • B. 

      Electrical charge

    • C. 

      Pressure

    • D. 

      Light

  • 7. 
    Which statement describes a printer driver?
    • A. 

      It is the interface in Windows that identifies a unique printer attached to the workstation.

    • B. 

      It is cache inside a printer that stores documents to be printed in a queue.

    • C. 

      It is software that converts a document into the format that a printer can understand.

    • D. 

      It is the configuration code that is sent to a printer to identify the operating system of the workstation.

  • 8. 
    A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?
    • A. 

      The printer needs to be configured first.

    • B. 

      The OS of the workstation needs to be updated first.

    • C. 

      The printer driver might need to be installed first before the printer is connected.

    • D. 

      The Microsoft download site needs to be searched first for the printer driver.

  • 9. 
    A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?
    • A. 

      The printer that is set as the default printer

    • B. 

      The software-based printer that is used to create PDF files

    • C. 

      The software-based printer that is used to create XPS files

    • D. 

      A manual selection, which is always needed

  • 10. 
    What is a characteristic of global and per-document options in print settings?
    • A. 

      Per-document options override global options.

    • B. 

      Global options take precedence over per-document options.

    • C. 

      It is not possible to configure per-document options.

    • D. 

      It is not possible to configure global options.

  • 11. 
    A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?
    • A. 

      Calibrate the printer.

    • B. 

      Adjust the printer spool.

    • C. 

      Replace the fuser.

    • D. 

      Replace the drum.

  • 12. 
    The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?
    • A. 

      The printer does not have enough memory to buffer an entire photograph.

    • B. 

      The printer is not configured for duplex printing.

    • C. 

      The paper is not adequate for photograph printing.

    • D. 

      The printer is not configured for the proper paper orientation.

  • 13. 
    What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?
    • A. 

      To add additional drivers for other operating systems

    • B. 

      To add additional drivers for other printers in the network

    • C. 

      To add additional drivers for duplex printing

    • D. 

      To add additional drivers for other printers connected to the computer

  • 14. 
    What are two methods to connect to a printer wirelessly? (Choose two.)
    • A. 

      IEEE 802.11 standards

    • B. 

      Bluetooth

    • C. 

      WiMax

    • D. 

      Satellite

    • E. 

      Microwave

  • 15. 
    In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?
    • A. 

      Windows firewall

    • B. 

      Windows Defender

    • C. 

      IEEE 802.11

    • D. 

      File and printer sharing

    • E. 

      Virtualization option in BIOS

  • 16. 
    Which type of print server provides the most functions and capabilities?
    • A. 

      A dedicated PC print server

    • B. 

      A computer-shared print server

    • C. 

      A hardware print server

    • D. 

      A print server that is implemented in software

  • 17. 
    What are two functions of a print server? (Choose two.)
    • A. 

      Provide print resources to all connected client computers

    • B. 

      Store print jobs in a queue until the printer is ready

    • C. 

      Ensure that the connected client computers have up-to-date printer drivers

    • D. 

      Store backups of documents sent to the printer

    • E. 

      Provide uninterrupted power to the printer

  • 18. 
    Which action supports an effective printer preventive maintenance program?
    • A. 

      Reset the printer page counters if available.

    • B. 

      Replace laser printer toner at set predetermined time intervals.

    • C. 

      Clean inkjet print heads when they stop working.

    • D. 

      Disconnect the printer from the power source when it is not in use.

  • 19. 
    How can the life of a thermal printer be extended?
    • A. 

      Clean the heating element regularly with isopropyl alcohol.

    • B. 

      Clean the inside of the printer with a vacuum cleaner with a HEPA filter.

    • C. 

      Keep the paper dry in a low humidity environment.

    • D. 

      Wipe the outside of the printer with a damp cloth.

  • 20. 
    After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?
    • A. 

      Verifying the solution and system functionality

    • B. 

      Identifying the problem

    • C. 

      Testing a theory to determine the cause of the problem

    • D. 

      Documenting findings, actions, and outcomes

  • 21. 
    A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?
    • A. 

      Documenting findings, actions, and outcomes

    • B. 

      Verifying the solution and system functionality

    • C. 

      Identifying the problem

    • D. 

      Testing a theory to determine the cause of the problem

  • 22. 
    What are two probable causes for printer paper jams?
    • A. 

      High humidity

    • B. 

      The wrong type of paper

    • C. 

      A defective print cartridge

    • D. 

      Misaligned print heads

    • E. 

      An incorrect print driver

  • 23. 
    What corrective action should be taken if a printer is printing faded images?
    • A. 

      Secure loose printer cables

    • B. 

      Update the print driver

    • C. 

      Clean the printer

    • D. 

      Replace the toner cartridge

  • 24. 
    What corrective action would a technician take in response to a print spooler error?
    • A. 

      Reboot the printer

    • B. 

      Restart the print spooler

    • C. 

      Update the printer driver

    • D. 

      Clean the printer

  • 25. 
    What would cause an inkjet printer to fail to print any pages?
    • A. 

      The printer software is set to toner save.

    • B. 

      The printer ribbon is worn out.

    • C. 

      The ink cartridge is empty.

    • D. 

      The printer is loaded with a paper type other than photo paper.

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