IT Essentials (ITe V6.0) Chapter 11 Practice Exam

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IT Essentials (ITe V6.0) Chapter 11 Practice Exam - Quiz

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Questions and Answers
  • 1. 

    Unfortunately the last question is unavailable. It will still be in the exam, but the answers are the only things that were shown. Not the question. Just look at the image and you'll understand that there's no way to know where which option the answers are on.

  • 2. 

    Which factor affects the speed of an inkjet printer?

    • A.

      The desired quality of the image

    • B.

      The size of printer power supply

    • C.

      The quality of the paper

    • D.

      The cost of the inkjet cartridges

    Correct Answer
    A. The desired quality of the image
    Explanation
    The desired quality of the image affects the speed of an inkjet printer because higher quality images require more ink to be applied to the paper, which takes more time. Lower quality images can be printed faster because less ink is needed.

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  • 3. 

    What are two cables that are used to connect a computer to a printer? (Choose two.)

    • A.

      Serial

    • B.

      FireWire

    • C.

      PS/2

    • D.

      HDMI

    • E.

      ESATA

    Correct Answer(s)
    A. Serial
    B. FireWire
    Explanation
    Serial and FireWire cables are commonly used to connect a computer to a printer. Serial cables are typically used for older printers and provide a slower data transfer rate. FireWire cables, on the other hand, offer a faster data transfer rate and are commonly used for modern printers. PS/2, eSATA, and HDMI cables are not typically used to connect a computer to a printer.

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  • 4. 

    What type of connection would be used to connect a printer directly to the network?

    • A.

      Ethernet

    • B.

      Serial

    • C.

      USB

    • D.

      Firewire

    Correct Answer
    A. Ethernet
    Explanation
    Ethernet is the correct answer because it is the most common type of connection used to connect a printer directly to a network. Ethernet allows for fast and reliable communication between devices on the network, making it ideal for connecting printers and other devices that require frequent data transfer. Serial, USB, and Firewire connections are not typically used for connecting printers directly to a network. Serial connections are usually used for connecting devices to a computer, USB connections are commonly used for connecting peripherals directly to a computer, and Firewire connections are primarily used for connecting multimedia devices.

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  • 5. 

    What is a characteristic of thermal inkjet nozzles?

    • A.

      The heat creates a bubble of steam in the chamber.

    • B.

      Heat is applied to the ink reservoir of each nozzle.

    • C.

      The vibration of the crystal controls the flow of ink.

    • D.

      A charge is applied to the printhead.

    Correct Answer
    A. The heat creates a bubble of steam in the chamber.
    Explanation
    Thermal inkjet nozzles work by heating the ink in a chamber, which creates a bubble of steam. This bubble forces the ink out of the nozzle and onto the paper, creating the desired print. This characteristic allows for precise control and placement of the ink droplets, resulting in high-quality prints.

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  • 6. 

    In laser printing, what is the name of the process of applying toner to the latent image on the drum?

    • A.

      Developing

    • B.

      Charging

    • C.

      Transferring

    • D.

      Fusing

    Correct Answer
    A. Developing
    Explanation
    Developing is the correct answer because in laser printing, developing refers to the process of applying toner to the latent image on the drum. This is done by using a combination of electrical charges and magnetic fields to attract the toner particles to the areas of the drum that have been exposed to the laser. The toner particles are then transferred onto the paper to create the final printed image.

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  • 7. 

    What mechanism is used in a laser printer to permanently fuse the toner to the paper?

    • A.

      Heat

    • B.

      Electrical charge

    • C.

      Pressure

    • D.

      Light

    Correct Answer
    A. Heat
    Explanation
    In a laser printer, heat is used to permanently fuse the toner to the paper. As the paper passes through the printer, the toner particles are heated up and melted onto the paper fibers. This process is essential to create a durable and long-lasting printout. The heat causes the toner to bond with the paper, ensuring that it does not smudge or rub off easily. Additionally, the heat also helps in evaporating any remaining moisture from the paper, resulting in a crisp and clear print.

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  • 8. 

    Which statement describes a printer driver?

    • A.

      It is the interface in Windows that identifies a unique printer attached to the workstation.

    • B.

      It is cache inside a printer that stores documents to be printed in a queue.

    • C.

      It is software that converts a document into the format that a printer can understand.

    • D.

      It is the configuration code that is sent to a printer to identify the operating system of the workstation.

    Correct Answer
    C. It is software that converts a document into the format that a printer can understand.
    Explanation
    A printer driver is a software that converts a document into a format that a printer can understand. It acts as a translator between the computer and the printer, ensuring that the document is printed correctly. The driver takes the data from the computer and converts it into a language that the printer can interpret, such as PostScript or PCL. This allows the printer to accurately reproduce the document according to the specified settings, such as page layout, font, and color. Without a printer driver, the printer would not be able to understand and print the document correctly.

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  • 9. 

    A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?

    • A.

      The printer needs to be configured first.

    • B.

      The OS of the workstation needs to be updated first.

    • C.

      The printer driver might need to be installed first before the printer is connected.

    • D.

      The Microsoft download site needs to be searched first for the printer driver.

    Correct Answer
    C. The printer driver might need to be installed first before the printer is connected.
    Explanation
    The technician does not connect the printer initially during the installation process because the printer driver might need to be installed first before the printer is connected. Installing the printer driver ensures that the computer recognizes and communicates with the printer correctly. By installing the driver before connecting the printer, the technician can ensure that the printer functions properly once it is connected.

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  • 10. 

    A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?

    • A.

      The printer that is set as the default printer

    • B.

      The software-based printer that is used to create PDF files

    • C.

      The software-based printer that is used to create XPS files

    • D.

      A manual selection, which is always needed

    Correct Answer
    A. The printer that is set as the default printer
    Explanation
    The computer will choose the printer that is set as the default printer to be the first option for printing. This is because the default printer is the one that is automatically selected when a print command is executed, unless the user manually selects a different printer.

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  • 11. 

    What is a characteristic of global and per-document options in print settings?

    • A.

      Per-document options override global options.

    • B.

      Global options take precedence over per-document options.

    • C.

      It is not possible to configure per-document options.

    • D.

      It is not possible to configure global options.

    Correct Answer
    A. Per-document options override global options.
    Explanation
    Per-document options refer to the settings that can be customized for each individual document, while global options are settings that apply to all documents. The characteristic of per-document options overriding global options means that if a specific setting is configured differently for a document, it will take precedence over the global setting. This allows for more flexibility and customization on a per-document basis, ensuring that specific requirements can be met without affecting the global settings.

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  • 12. 

    A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?

    • A.

      Calibrate the printer.

    • B.

      Adjust the printer spool.

    • C.

      Replace the fuser.

    • D.

      Replace the drum.

    Correct Answer
    A. Calibrate the printer.
    Explanation
    To solve the problem of an inkjet color printer printing different colors from those shown on the screen, the user should calibrate the printer. Calibration adjusts the printer settings to align the colors accurately, ensuring that the printed output matches the desired colors on the screen. This process involves adjusting color profiles, color balance, and other settings to achieve accurate color reproduction. By calibrating the printer, the user can resolve the issue of mismatched colors and obtain prints that closely resemble the colors displayed on the screen.

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  • 13. 

    The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?

    • A.

      The printer does not have enough memory to buffer an entire photograph.

    • B.

      The printer is not configured for duplex printing.

    • C.

      The paper is not adequate for photograph printing.

    • D.

      The printer is not configured for the proper paper orientation.

    Correct Answer
    A. The printer does not have enough memory to buffer an entire photograph.
    Explanation
    The correct answer is that the printer does not have enough memory to buffer an entire photograph. When high-resolution photographs are being printed, they require a large amount of memory to store the image data. If the printer's memory is insufficient, it will struggle to buffer the entire photograph, resulting in slow response times. This can cause delays in printing and slow down the overall performance of the LAN.

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  • 14. 

    What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?

    • A.

      To add additional drivers for other operating systems

    • B.

      To add additional drivers for other printers in the network

    • C.

      To add additional drivers for duplex printing

    • D.

      To add additional drivers for other printers connected to the computer

    Correct Answer
    A. To add additional drivers for other operating systems
    Explanation
    The purpose of the Additional Drivers button in the Sharing tab of the Printer Properties is to add additional drivers for other operating systems. This allows the printer to be compatible with different operating systems and ensures that users with different systems can easily connect and print from the printer.

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  • 15. 

    What are two methods to connect to a printer wirelessly? (Choose two.)

    • A.

      IEEE 802.11 standards

    • B.

      Bluetooth

    • C.

      WiMax

    • D.

      Satellite

    • E.

      Microwave

    Correct Answer(s)
    A. IEEE 802.11 standards
    B. Bluetooth
    Explanation
    The correct answer is IEEE 802.11 standards and Bluetooth. IEEE 802.11 standards refer to the wireless networking protocols commonly known as Wi-Fi, which can be used to connect a printer wirelessly. Bluetooth is another wireless technology that allows devices to connect and communicate with each other, including printers. Both of these methods provide convenient and reliable ways to connect to a printer without the need for physical cables.

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  • 16. 

    In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?

    • A.

      Windows firewall

    • B.

      Windows Defender

    • C.

      IEEE 802.11

    • D.

      File and printer sharing

    • E.

      Virtualization option in BIOS

    Correct Answer
    D. File and printer sharing
    Explanation
    To enable one user to share a USB-connected printer with another user on the same network in Windows 8, the "File and printer sharing" option must be configured. This allows the printer to be accessed and used by multiple users on the network. The other options listed, such as Windows firewall, Windows Defender, IEEE 802.11, and virtualization option in BIOS, are not directly related to sharing a printer on a network.

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  • 17. 

    Which type of print server provides the most functions and capabilities?

    • A.

      A dedicated PC print server

    • B.

      A computer-shared print server

    • C.

      A hardware print server

    • D.

      A print server that is implemented in software

    Correct Answer
    A. A dedicated PC print server
    Explanation
    A dedicated PC print server provides the most functions and capabilities because it is a separate computer solely dedicated to managing printing tasks. This type of print server can handle multiple printers, manage print queues, and provide advanced features such as print job tracking and user authentication. It offers more flexibility and control compared to other options like computer-shared or hardware print servers, which may have limited capabilities or rely on the resources of a shared computer. Additionally, a print server implemented in software may not have the same level of performance and reliability as a dedicated PC print server.

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  • 18. 

    What are two functions of a print server? (Choose two.)

    • A.

      Provide print resources to all connected client computers

    • B.

      Store print jobs in a queue until the printer is ready

    • C.

      Ensure that the connected client computers have up-to-date printer drivers

    • D.

      Store backups of documents sent to the printer

    • E.

      Provide uninterrupted power to the printer

    Correct Answer(s)
    A. Provide print resources to all connected client computers
    B. Store print jobs in a queue until the printer is ready
    Explanation
    A print server has two main functions. Firstly, it provides print resources to all connected client computers, allowing them to send print jobs to a central printer. Secondly, it stores print jobs in a queue until the printer is ready to process them, ensuring that the print jobs are not lost or sent out of order. These functions help to streamline the printing process and improve efficiency in a networked environment.

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  • 19. 

    Which action supports an effective printer preventive maintenance program?

    • A.

      Reset the printer page counters if available.

    • B.

      Replace laser printer toner at set predetermined time intervals.

    • C.

      Clean inkjet print heads when they stop working.

    • D.

      Disconnect the printer from the power source when it is not in use.

    Correct Answer
    A. Reset the printer page counters if available.
    Explanation
    Resetting the printer page counters if available supports an effective printer preventive maintenance program because it allows for accurate tracking of the printer's usage. By resetting the page counters, the user can monitor the number of pages printed and schedule maintenance tasks accordingly. This helps in identifying potential issues or the need for maintenance before they become major problems. It also ensures that the printer is properly maintained and serviced at the appropriate intervals, leading to improved performance and longevity of the printer.

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  • 20. 

    How can the life of a thermal printer be extended?

    • A.

      Clean the heating element regularly with isopropyl alcohol.

    • B.

      Clean the inside of the printer with a vacuum cleaner with a HEPA filter.

    • C.

      Keep the paper dry in a low humidity environment.

    • D.

      Wipe the outside of the printer with a damp cloth.

    Correct Answer
    A. Clean the heating element regularly with isopropyl alcohol.
    Explanation
    Cleaning the heating element regularly with isopropyl alcohol can extend the life of a thermal printer. The heating element is a crucial component of the printer that is responsible for generating heat to create the printed image. Over time, the heating element can accumulate dirt, debris, and residue from the printing process, which can affect its performance and lifespan. By regularly cleaning the heating element with isopropyl alcohol, any buildup or contaminants can be removed, ensuring that the element operates efficiently and lasts longer.

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  • 21. 

    After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?

    • A.

      Verifying the solution and system functionality

    • B.

      Identifying the problem

    • C.

      Testing a theory to determine the cause of the problem

    • D.

      Documenting findings, actions, and outcomes

    Correct Answer
    A. Verifying the solution and system functionality
    Explanation
    The technician is applying the step of verifying the solution and system functionality. This step involves restarting the printer and printing a test page to ensure that the solution implemented has resolved the problem and that the printer is functioning correctly. This step helps to confirm that the issue has been resolved and that the system is working as expected.

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  • 22. 

    A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

    • A.

      Documenting findings, actions, and outcomes

    • B.

      Verifying the solution and system functionality

    • C.

      Identifying the problem

    • D.

      Testing a theory to determine the cause of the problem

    Correct Answer
    A. Documenting findings, actions, and outcomes
    Explanation
    The technician just performed the step of documenting findings, actions, and outcomes. This is evident from the statement that the technician recorded the installation of a new fuser roller unit in the laser printer to solve a printing problem. By documenting this information, the technician is keeping a record of the actions taken to troubleshoot the problem and the outcome of those actions. This step is important in the troubleshooting process as it helps in tracking the progress and ensuring that the correct steps were taken.

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  • 23. 

    What are two probable causes for printer paper jams?

    • A.

      High humidity

    • B.

      The wrong type of paper

    • C.

      A defective print cartridge

    • D.

      Misaligned print heads

    • E.

      An incorrect print driver

    Correct Answer(s)
    A. High humidity
    B. The wrong type of paper
    Explanation
    Two probable causes for printer paper jams are high humidity and using the wrong type of paper. High humidity can cause the paper to absorb moisture, making it more prone to sticking together and causing jams. Using the wrong type of paper, such as paper that is too thick or too thin for the printer's specifications, can also lead to jams as the printer may not be able to properly feed or handle the paper.

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  • 24. 

    What corrective action should be taken if a printer is printing faded images?

    • A.

      Secure loose printer cables

    • B.

      Update the print driver

    • C.

      Clean the printer

    • D.

      Replace the toner cartridge

    Correct Answer
    D. Replace the toner cartridge
    Explanation
    If a printer is printing faded images, the most appropriate corrective action would be to replace the toner cartridge. Faded images are often a result of a low or empty toner cartridge, which can affect the quality of the printed output. By replacing the toner cartridge, the printer will have a fresh supply of toner, ensuring that the images are printed with optimal clarity and vibrancy.

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  • 25. 

    What corrective action would a technician take in response to a print spooler error?

    • A.

      Reboot the printer

    • B.

      Restart the print spooler

    • C.

      Update the printer driver

    • D.

      Clean the printer

    Correct Answer
    B. Restart the print spooler
    Explanation
    A print spooler error occurs when there is a problem with the software that manages print jobs in a computer system. Restarting the print spooler is a common corrective action because it allows the software to reset and start fresh, potentially resolving any issues that were causing the error. This action is often effective in resolving print spooler errors without the need for further troubleshooting or intervention.

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  • 26. 

    What would cause an inkjet printer to fail to print any pages?

    • A.

      The printer software is set to toner save.

    • B.

      The printer ribbon is worn out.

    • C.

      The ink cartridge is empty.

    • D.

      The printer is loaded with a paper type other than photo paper.

    Correct Answer
    C. The ink cartridge is empty.
    Explanation
    The ink cartridge being empty would cause an inkjet printer to fail to print any pages. When the ink cartridge is empty, there is no ink available to be used for printing, resulting in no output on the pages. The other options provided (printer software set to toner save, printer ribbon worn out, and printer loaded with the wrong paper type) may affect print quality or cause other issues, but they would not completely prevent the printer from printing any pages.

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  • 27. 

    A user tells a technician that the printer does not respond to attempts to print a document. The technician attempts to print a document and the printer does not output any pages. The technician notices that the printer LCD display is blank and unlit. What is most likely the problem?

    • A.

      The screen contrast is too low.

    • B.

      The printer is not turned on.

    • C.

      The printer is out of ink.

    • D.

      The print head is clogged.

    Correct Answer
    B. The printer is not turned on.
    Explanation
    The most likely problem is that the printer is not turned on. This is indicated by the fact that the printer LCD display is blank and unlit, suggesting that there is no power going to the printer.

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  • Current Version
  • Sep 07, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 22, 2017
    Quiz Created by
    Lucdanais
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