IT Essentials (ITe V6.0) Chapter 9 Practice Exam

25 Questions | Total Attempts: 259

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IT Essentials Quizzes & Trivia

Questions and Answers
  • 1. 
    Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)
    • A. 

      Laptop CPUs operate at higher clock speeds.

    • B. 

      Laptop CPUs use smaller cooling devices.

    • C. 

      Laptop CPUs consume more power.

    • D. 

      Laptop CPUs are interchangeable with desktop CPUs.

    • E. 

      Laptop CPUs are designed to produce less heat.

  • 2. 
    Which laptop component makes use of throttling to reduce power consumption and heat?
    • A. 

      CPU

    • B. 

      Motherboard

    • C. 

      Optical drive

    • D. 

      Hard drive

  • 3. 
    Why are SODIMMs well suited for laptops?
    • A. 

      They have a small form factor.

    • B. 

      They connect to external ports.

    • C. 

      They do not produce heat.

    • D. 

      They are interchangeable with desktops.

  • 4. 
    What is a characteristic of laptop motherboards?
    • A. 

      Laptop motherboards use the same form factors as desktop motherboards.

    • B. 

      Laptop motherboards are proprietary.

    • C. 

      Laptop motherboards use standard form factors.

    • D. 

      Laptop motherboard components are compatible with desktop motherboards.

  • 5. 
    Which laptop component converts DC power to AC power?
    • A. 

      Fluorescent tube

    • B. 

      Inverter

    • C. 

      Power supply

    • D. 

      Backlight

  • 6. 
    Where is a Wi-Fi antenna commonly located on a laptop?
    • A. 

      On an external USB adapter

    • B. 

      Above the laptop screen

    • C. 

      Next to the keyboard

    • D. 

      On the side of the laptop

  • 7. 
    Which two methods can be used to configure laptop ACPI power options? (Choose two.)
    • A. 

      BIOS settings

    • B. 

      Windows Power Options utility

    • C. 

      Windows UAC settings

    • D. 

      Windows AERO theme settings

    • E. 

      Power dial

  • 8. 
    A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?
    • A. 

      VGA cable

    • B. 

      USB cable

    • C. 

      EIA/TIA 232 cable

    • D. 

      None. Bluetooth connections are wireless.

    • E. 

      Parallel cable

  • 9. 
    A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?
    • A. 

      Control Panel > Administrative Tools > Services

    • B. 

      Control Panel > Networking and Sharing Center > Set up a new connection or network

    • C. 

      Control Panel > Internet Options

    • D. 

      Control Panel > System > Device Manager

  • 10. 
    Which technology provides laptops the ability to function on a cellular network?
    • A. 

      Bluetooth

    • B. 

      Mobile hotspot

    • C. 

      Infrared

    • D. 

      802.11 Wi-Fi

  • 11. 
    A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?
    • A. 

      Pull outward by holding the center of the SODIMM module.

    • B. 

      Apply downward force on the SODIMM module.

    • C. 

      Desolder the SODIMM module.

    • D. 

      Press outward on the clips that hold the sides of the SODIMM.

  • 12. 
    When replacing or adding memory to a laptop, where can a technician find the maximum amount of RAM each memory slot can support?
    • A. 

      BIOS

    • B. 

      System Properties window

    • C. 

      POST screen

    • D. 

      Website of manufacturer

  • 13. 
    What should be done immediately after a CPU is latched in and screwed down to a laptop motherboard?
    • A. 

      The heat sink should be attached to the CPU.

    • B. 

      The cooling fan should be fastened to the motherboard.

    • C. 

      The power cable should be attached from the cooling fan to the motherboard.

    • D. 

      The locked down CPU should be protected with thermal paste.

  • 14. 
    Which technology allows a mobile device to establish wireless communication with another mobile device by touching them together?
    • A. 

      Bluetooth

    • B. 

      NFC

    • C. 

      IR

    • D. 

      Lighting connector

  • 15. 
    Which technology will allow a mobile device to share an Internet connection with other devices via tethering?
    • A. 

      Infrared

    • B. 

      Bluetooth

    • C. 

      Near field communication

    • D. 

      Wi-Fi

  • 16. 
    What are two differences between an e-reader and a tablet device? (Choose two.)
    • A. 

      An e-reader only supports Wi-Fi connectivity but a tablet can support both Wi-Fi and cellular connectivity.

    • B. 

      An e-reader commonly has longer battery life than a tablet device.

    • C. 

      A tablet device is usually lighter in weight than an e-reader.

    • D. 

      A tablet device screen may be harder to read in direct sunlight than an e-reader screen.

    • E. 

      A tablet uses an electronic paper technology that provides better performance than an e-reader.

  • 17. 
    What type of device is commonly used to measure and collect daily activity data for achieving personal goals?
    • A. 

      Phablet

    • B. 

      Smart camera

    • C. 

      Fitness monitor

    • D. 

      Global Positioning system

  • 18. 
    A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)
    • A. 

      Exterior case

    • B. 

      Keyboard

    • C. 

      CPU

    • D. 

      Optical Drive

    • E. 

      RAM

  • 19. 
    To clean laptops, which two products are recommended? (Choose two.)
    • A. 

      Cotton swabs

    • B. 

      Rubbing alcohol

    • C. 

      Ammonia

    • D. 

      Mild cleaning solution

    • E. 

      Car wax

  • 20. 
    What two steps must be taken before performing a cleaning procedure on a laptop computer? (Choose two.)
    • A. 

      Disconnect the laptop from the electrical outlet.

    • B. 

      Remove all installed batteries.

    • C. 

      Wipe the surface of the touch pad.

    • D. 

      Clean the screen with a cloth.

    • E. 

      Insert the cleaning disk into the optical drive.

    • F. 

      Backup the registry.

  • 21. 
    What is the first step in the process of troubleshooting a laptop?
    • A. 

      Establish probable causes.

    • B. 

      Determine the exact cause.

    • C. 

      Identify the problem.

    • D. 

      Verify full functionality.

  • 22. 
    What is the next step in the troubleshooting process after a solution has been implemented on a laptop?
    • A. 

      Verify the solution.

    • B. 

      Document the solution.

    • C. 

      Ask the customer to explain the problem.

    • D. 

      Return the device to the customer.

  • 23. 
    While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?
    • A. 

      Implement a solution.

    • B. 

      Document the findings.

    • C. 

      Determine the exact cause.

    • D. 

      Verify the solution and full system functionality.

  • 24. 
    A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?
    • A. 

      The power management features are incorrectly set.

    • B. 

      The power inverter is failing.

    • C. 

      The screen has been burned in.

    • D. 

      The display properties are incorrectly set.

    • E. 

      One of the RAM modules is failing.

  • 25. 
    A user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?
    • A. 

      Use the smartphone until the battery is completely discharged.

    • B. 

      Clean the battery leads with baking soda.

    • C. 

      Replace the battery.

    • D. 

      Use a multimeter to see if the output voltage is within range.

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