Incident Management Quiz

18 Questions | By Catherinehalcomb | Last updated: Mar 22, 2022 | Total Attempts: 334

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Incident Management Quiz

Questions and Answers

1.

Which of these are PCC responsible for?
- A.
  
  Incident Management
- B.
  
  Problem Management
- C.
  
  Change Management
2.

Which of these is Service Integration usually responsible for?
- A.
  
  Incident Management
- B.
  
  Problem Management
- C.
  
  Change Management
3.

HPI is the highest lever that an incident can be raised to?
- A.
  
  True
- B.
  
  False
4.

PCC manage all HPI/MPI incidents on the platforms they support
- A.
  
  True
- B.
  
  False
5.

Should all customer affecting issues be logged in Spark
- A.
  
  Yes
- B.
  
  No
6.

HPI/MPI Spark comms should be sent within:
- A.
  
  10 mins of identification of issue
- B.
  
  15 mins of identification of issue
- C.
  
  20 mins of identification of issue
- D.
  
  30 mins of identification of issue
7.

What availability percentage is Broadcast Operations aiming to achieve on the Broadcast Metrics?
- A.
  
  96.998%
- B.
  
  97.998%
- C.
  
  98.998%
- D.
  
  99.998%
- E.
  
  100%
8.

Who is responsible for managing HPI/MPI incidents involving DTH channels?
- A.
  
  Platform Control
- B.
  
  CIM
9.

Who is responsible for managing DTH VOD HPI/MPI Incidents
- A.
  
  Platform Control
- B.
  
  CIM
10.

Who is responsible for managing HPI/MPI incidents affecting the Online Interactive platform?
- A.
  
  Platform Control
- B.
  
  CIM
11.

Who is responsible for managing HPI/MPI incidents affecting Sports Active?
- A.
  
  Platform Control
- B.
  
  CIM
12.

Who is responsible for managing HPI/MPI incidents affecting the Ethan platform?
- A.
  
  Platform Control
- B.
  
  CIM
13.

Who is responsible for dealing with HPI/MPI incidents on OTT VOD?
- A.
  
  Platform Control
- B.
  
  CIM
14.

Platform Control should raise Spark tickets and send comms for all incidents affecting channels played out by Sky?
- A.
  
  True
- B.
  
  False
15.

What level should you raise the following incident:Discovery was displaying a black screen and no audio for 5 minutes.
- A.
  
  MPI
- B.
  
  HPI
- C.
  
  Medium
- D.
  
  Low
- E.
  
  Add to DAL
16.

What level should you raise the following incident:Loss of all channels on OS121, OS123 and OS503 for 2 hours.
- A.
  
  MPI
- B.
  
  HPI
- C.
  
  Medium
- D.
  
  Low
- E.
  
  Add to DAL
17.

What level would you raise the following incident:Loss of subtitles on Comedy Central for 3 hours.
- A.
  
  MPI
- B.
  
  HPI
- C.
  
  Medium
- D.
  
  Low
- E.
  
  DAL
18.

What level would you raise the following incident?Incorrect interactive triggers scheduled on Sports 1, but you correct them before they are live to customers.
- A.
  
  MPI
- B.
  
  HPI
- C.
  
  Medium
- D.
  
  Low
- E.
  
  Add to DAL

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