Incident Management Quiz

18 Questions | Total Attempts: 172

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Incident Management Quiz

Incident Management Quiz


Questions and Answers
  • 1. 
    Which of these are PCC responsible for?
    • A. 

      Incident Management

    • B. 

      Problem Management

    • C. 

      Change Management

  • 2. 
    Which of these is Service Integration usually responsible for?
    • A. 

      Incident Management

    • B. 

      Problem Management

    • C. 

      Change Management

  • 3. 
    HPI is the highest lever that an incident can be raised to?
    • A. 

      True

    • B. 

      False

  • 4. 
    PCC manage all HPI/MPI incidents on the platforms they support
    • A. 

      True

    • B. 

      False

  • 5. 
    Should all customer affecting issues be logged in Spark
    • A. 

      Yes

    • B. 

      No

  • 6. 
    HPI/MPI Spark comms should be sent within:
    • A. 

      10 mins of identification of issue

    • B. 

      15 mins of identification of issue

    • C. 

      20 mins of identification of issue

    • D. 

      30 mins of identification of issue

  • 7. 
    What availability percentage is Broadcast Operations aiming to achieve on the Broadcast Metrics?
    • A. 

      96.998%

    • B. 

      97.998%

    • C. 

      98.998%

    • D. 

      99.998%

    • E. 

      100%

  • 8. 
    Who is responsible for managing HPI/MPI incidents involving DTH channels?
    • A. 

      Platform Control

    • B. 

      CIM

  • 9. 
    Who is responsible for managing DTH VOD HPI/MPI Incidents
    • A. 

      Platform Control

    • B. 

      CIM

  • 10. 
    Who is responsible for managing HPI/MPI incidents affecting the Online Interactive platform?
    • A. 

      Platform Control

    • B. 

      CIM

  • 11. 
    Who is responsible for managing HPI/MPI incidents affecting Sports Active?
    • A. 

      Platform Control

    • B. 

      CIM

  • 12. 
    Who is responsible for managing HPI/MPI incidents affecting the Ethan platform?
    • A. 

      Platform Control

    • B. 

      CIM

  • 13. 
    Who is responsible for dealing with HPI/MPI incidents on OTT VOD?
    • A. 

      Platform Control

    • B. 

      CIM

  • 14. 
    Platform Control should raise Spark tickets and send comms for all incidents affecting channels played out by Sky?
    • A. 

      True

    • B. 

      False

  • 15. 
    What level should you raise the following incident:Discovery was displaying a black screen and no audio for 5 minutes.
    • A. 

      MPI

    • B. 

      HPI

    • C. 

      Medium

    • D. 

      Low

    • E. 

      Add to DAL

  • 16. 
    What level should you raise the following incident:Loss of all channels on OS121, OS123 and OS503 for 2 hours.
    • A. 

      MPI

    • B. 

      HPI

    • C. 

      Medium

    • D. 

      Low

    • E. 

      Add to DAL

  • 17. 
    What level would you raise the following incident:Loss of subtitles on Comedy Central for 3 hours.
    • A. 

      MPI

    • B. 

      HPI

    • C. 

      Medium

    • D. 

      Low

    • E. 

      DAL

  • 18. 
    What level would you raise the following incident?Incorrect interactive triggers scheduled on Sports 1, but you correct them before they are live to customers.
    • A. 

      MPI

    • B. 

      HPI

    • C. 

      Medium

    • D. 

      Low

    • E. 

      Add to DAL