Incident Management Quiz
18 Questions
| Total Attempts: 172
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Incident Management Quiz
Questions and Answers
- 1.Which of these are PCC responsible for?
- A.
Incident Management
- B.
Problem Management
- C.
Change Management
- 2.Which of these is Service Integration usually responsible for?
- A.
Incident Management
- B.
Problem Management
- C.
Change Management
- 3.HPI is the highest lever that an incident can be raised to?
- A.
True
- B.
False
- 4.PCC manage all HPI/MPI incidents on the platforms they support
- A.
True
- B.
False
- 5.Should all customer affecting issues be logged in Spark
- A.
Yes
- B.
No
- 6.HPI/MPI Spark comms should be sent within:
- A.
10 mins of identification of issue
- B.
15 mins of identification of issue
- C.
20 mins of identification of issue
- D.
30 mins of identification of issue
- 7.What availability percentage is Broadcast Operations aiming to achieve on the Broadcast Metrics?
- A.
96.998%
- B.
97.998%
- C.
98.998%
- D.
99.998%
- E.
100%
- 8.Who is responsible for managing HPI/MPI incidents involving DTH channels?
- A.
Platform Control
- B.
CIM
- 9.Who is responsible for managing DTH VOD HPI/MPI Incidents
- A.
Platform Control
- B.
CIM
- 10.Who is responsible for managing HPI/MPI incidents affecting the Online Interactive platform?
- A.
Platform Control
- B.
CIM
- 11.Who is responsible for managing HPI/MPI incidents affecting Sports Active?
- A.
Platform Control
- B.
CIM
- 12.Who is responsible for managing HPI/MPI incidents affecting the Ethan platform?
- A.
Platform Control
- B.
CIM
- 13.Who is responsible for dealing with HPI/MPI incidents on OTT VOD?
- A.
Platform Control
- B.
CIM
- 14.Platform Control should raise Spark tickets and send comms for all incidents affecting channels played out by Sky?
- A.
True
- B.
False
- 15.What level should you raise the following incident:Discovery was displaying a black screen and no audio for 5 minutes.
- A.
MPI
- B.
HPI
- C.
Medium
- D.
Low
- E.
Add to DAL
- 16.What level should you raise the following incident:Loss of all channels on OS121, OS123 and OS503 for 2 hours.
- A.
MPI
- B.
HPI
- C.
Medium
- D.
Low
- E.
Add to DAL
- 17.What level would you raise the following incident:Loss of subtitles on Comedy Central for 3 hours.
- A.
MPI
- B.
HPI
- C.
Medium
- D.
Low
- E.
DAL
- 18.What level would you raise the following incident?Incorrect interactive triggers scheduled on Sports 1, but you correct them before they are live to customers.
- A.
MPI
- B.
HPI
- C.
Medium
- D.
Low
- E.
Add to DAL
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