Trivia Questions On Housekeeping Essential Skills! Quiz

44 Questions

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Trivia Questions On Housekeeping Essential Skills! Quiz

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Questions and Answers
  • 1. 
    Why do we generally avoid using a broom to sweep the house?
    • A. 

      the broom pushes the dirt and debris into hard to see places and they remain and collect there

    • B. 

      The broom sometimes is harder to manuever over the floor

    • C. 

      The broom is not a tool that we normally carry

  • 2. 
    What tool do we use to remove dust and hair from over the floors prior to mopping?
    • A. 

      Broom

    • B. 

      Vacuum

    • C. 

      Swifter

  • 3. 
    What happens if too much water saturates hardwood and laminate floors?
    • A. 

      Takes longer to dry

    • B. 

      Floors become slippery

    • C. 

      Can cause possible damage to the floors

  • 4. 
    Which of the following is a mop that we do not use
    • A. 

      Sponge Mop

    • B. 

      String Mop

    • C. 

      Microfiber Mope

  • 5. 
    Mopheads should be washed once per week with
    • A. 

      Bleach and detergent

    • B. 

      Soap and water

    • C. 

      Detergent and fabric softener

  • 6. 
    Which is the best rag to use for dusting?
    • A. 

      Terry cloths

    • B. 

      Cotton cloths

    • C. 

      Microfiber

  • 7. 
    Who is responsible for supplying the agent with cleaning supplies for each assignment?
    • A. 

      The Company

    • B. 

      Client

    • C. 

      Your Supervisor

  • 8. 
    What process should be used to clean vacuums?
    • A. 

      Dusted and washed

    • B. 

      Shaked and dusted

    • C. 

      Change the bag

  • 9. 
    You should spray glass cleaner and/or furniture polish on a microfiber cloth to flat surface televisions.
    • A. 

      True

    • B. 

      False

  • 10. 
    The following items are mandatory and must be worn during each assignment.
    • A. 

      Gloves

    • B. 

      Goggles

    • C. 

      Uniforms

    • D. 

      Hats

    • E. 

      Facial Masks

  • 11. 
    Dark-colored sponges should be used in the bathrooms.
    • A. 

      True

    • B. 

      False

  • 12. 
    Agents are required to carry toliet brushes with them to each assignment.
    • A. 

      True

    • B. 

      False

  • 13. 
    Directional Cleaning is the term used to describe the cleaning process we use to perform each cleaning.
    • A. 

      True

    • B. 

      False

  • 14. 
    Commercial cleaning tasks include:
    • A. 

      Floors

    • B. 

      Empty Trash

    • C. 

      Showers/ tubs

    • D. 

      Dusting

    • E. 

      Restrooms

    • F. 

      Porch

    • G. 

      Interior Oven

    • H. 

      Kitchen/Breakroom

  • 15. 
    It is ok to duplicate a clients key whether commercial or residential.
    • A. 

      True

    • B. 

      False

  • 16. 
    It is ok for an agent to use the companys telephone for personal use.
    • A. 

      True

    • B. 

      False

  • 17. 
    Agents must keep walk ways free and clear at all times when cleaning a home or office.
    • A. 

      True

    • B. 

      False

  • 18. 
    Cleaning cloths should be turned into the office how often for laundering?
    • A. 

      At least once per week

    • B. 

      Once per month

    • C. 

      Never

  • 19. 
    When should an agent clock in and out?
    • A. 

      At the start and end of each assignment

    • B. 

      At the start and end of each day

    • C. 

      At the start and end of each pay week

  • 20. 
    Agents are allowed to use IPODS and other radio or electronics while on assignment.
    • A. 

      True

    • B. 

      False

  • 21. 
    Which example illustrates proper chain of command?
    • A. 

      Agent, Zone Supervisor, Head Zone Supervisor, Manager

    • B. 

      Manager, Zone Supervisor, Head Zone Supervisor, Agent

    • C. 

      Agent, Head Zone Supervisor, Zone Supervisor, Manager

  • 22. 
    Which of the following are true when cleaning bodily fluids?
    • A. 

      Restrict the area

    • B. 

      Wear gloves

    • C. 

      Leave it there. We do not clean bodily fluids

    • D. 

      Waer additional protection such as eye goggles

    • E. 

      Use disposable cloths or towels

  • 23. 
    Ten parts water to 1 part bleach will kill the HIV and Hepititus B virus.
    • A. 

      True

    • B. 

      False

  • 24. 
    Bodily fluids include human blood, semen, vaginal secretions, cerebrospinal fluid, pleural fluid, pericardial fluid, peritoneal fluid, amniotic fluid, saliva in dental procedures, tissue, and organs. It also includes any other human body fluid (urine, feces, nasal secretions, vomitus, etc.) that is visibly contaminated with blood.
    • A. 

      True

    • B. 

      False

  • 25. 
    Level 3 Housekeeping is the highest level cleaning and requires maximum cleaning effort.
    • A. 

      True

    • B. 

      False

  • 26. 
    What can an agent expect to find when arriving on a level 2 assignment?
    • A. 

      Organization

    • B. 

      Lots of dust

    • C. 

      Minimum pet hair and shelving

  • 27. 
    When should incidents/accidents be reported to the supervisor?
    • A. 

      The second they occur

    • B. 

      Right after an assignment

    • C. 

      End of the day

  • 28. 
    An ________________________ must be completed when incidents occur on assignment.
  • 29. 
    Agents must properly wash their hands with antibaterial soap and sanitize thereafter with an alcohol based sanitizer upon completion of each assignment. 
    • A. 

      True

    • B. 

      False

  • 30. 
    Which of the following demonstrates proper handwahing instructions?
    • A. 

      Water, soap rinse dry

    • B. 

      Warm water, apply soap, wash for 20 seconds, rinse, dry

    • C. 

      Warm water, apply soap, wash for 20 seconds, rinse

  • 31. 
    Proper ventilation is required when cleaning.
    • A. 

      True

    • B. 

      False

  • 32. 
    Agents are required to turn in cash tips.
    • A. 

      True

    • B. 

      False

  • 33. 
    In appropriate behavior while on assignment will result in immediate termination.
    • A. 

      True

    • B. 

      False

  • 34. 
    Examples of inappropriate behavior:
    • A. 

      Inviting family and friends over to a clients home or office

    • B. 

      Lewd conduct or remarks

    • C. 

      Talking or texting on cell phones

  • 35. 
    Agents who consistently call in late for assignments will be written up and/or placed on probation that could result in termination at supervisors discretion.
    • A. 

      True

    • B. 

      False

  • 36. 
    Agents who arrive on assignments late without notifying a supervisor that they will be late will be immediately terminated.
    • A. 

      True

    • B. 

      False

  • 37. 
    Agents are allowed to clock one another in and out.
    • A. 

      True

    • B. 

      False

  • 38. 
    Agents must use the clients telephone to clock into an assignment. If the clients phone is unavailable they must call their supervisor to gain instructions before proceeding to clock in.
    • A. 

      True

    • B. 

      False

  • 39. 
    Any agent caught discussing salary with any other agent/employee will be immediately terminated.
    • A. 

      True

    • B. 

      False

  • 40. 
    Agents caught or suspected of theft from any client or the company will be prosecuted to the fullest extent of the law.
    • A. 

      True

    • B. 

      False

  • 41. 
    It is ok for agents to use company products and equipment fo personal use.
    • A. 

      True

    • B. 

      False

  • 42. 
    Agents must adhere to the non compete policy of their contract. Any agent in violation of their contract will be responsible for damages as outlined in their agreement.
    • A. 

      True

    • B. 

      False

  • 43. 
    Drugs nor alcohol are allowed in the work place. Violation of this policy will result in immediate termination.
    • A. 

      True

    • B. 

      False

  • 44. 
    It is ok for an agent to smoke cigarettes while on assignment as long as they are on their 15 minute break.
    • A. 

      True

    • B. 

      False