Hospitality And Restaurant Management Questions! Trivia Quiz

1. Allowing employees to use derogative terms with a sexual connotation to describe coworkers is thought to be

Accepted as pure humor

Sexual harassment

Behavior that the crew learns to tolerate

The manager connecting with their employees

Using the derogative terms with a sexual suggestion is Sexual Harassment

Explanation

Using the derogative terms with a sexual suggestion is Sexual Harassment

2. A performance review cycle is when

An employer decides whether an employee stays or leaves the company

An employee calls a meeting with the manager to discuss their performance.

A meeting is regularly scheduled between employee and employer to discuss the employee's job performance.

A meeting to discuss an altercation an employee had on the job.

This is the definition of a performance review cycle.

Explanation

This is the definition of a performance review cycle.

3. Effective SMART goals and objectives must be

Accurate

Achievable

Advance

Appropriate

The A in SMART stands for achievable.

Explanation

The A in SMART stands for achievable.

4. In order to strive for an efficient business, management must

Concentrate solely on the customers

Allow employees rather than managers to greet the guests

Establish a strong and consistent presence with the customers

Relate to the employees on a friend-to-friend basis

Establishing a strong and consistent presence allows the customers to know the manager is there to satisfy and assist in their needs.

Explanation

Establishing a strong and consistent presence allows the customers to know the manager is there to satisfy and assist in their needs.

5. Allowing an employee to have advance notice before unemployment helps the employee to

Fight the termination

Become rehire eligible

Claim unemployment against the company

Find alternative employment

Giving enough notice will allow the employee to receive income while searching for new employment

Explanation

Giving enough notice will allow the employee to receive income while searching for new employment

6. A local restaurant's monthly sales are $250,000 and its payroll standard is 20%. What is the restaurant's monthly payroll?

$30,000

$40,000

$50,000

$60,000

$250,000 x 0.20 = $50,000

Explanation

$250,000 x 0.20 = $50,000

7. According to the Competency Guide, the most effective method for ensuring that your communication conveys all vital information is by asking "how" and the five "Ws," which include

Will

With

Would

Who

The five "Ws" include: who, what, when, where, and why.

Explanation

The five "Ws" include: who, what, when, where, and why.

8. Ethical behavior in a business encourages

A loyal customer base

An expensive service

Change in competitors

A change of direction in society

Ethical behavior encourages repeat business, which creates a returning and loyal customer base.

Explanation

Ethical behavior encourages repeat business, which creates a returning and loyal customer base.

9. An effective way to ensure a customer's information on the telephone is being received by the employee is to

Tell the caller to call back at a better time

Transfer the caller to a manager's office phone

Paraphrase or repeat what the caller has stated

Write down some of the information and say, "Good-bye."

Paraphrasing or repeating what the caller has said will enable the employee and caller to understand each other.

Explanation

Paraphrasing or repeating what the caller has said will enable the employee and caller to understand each other.

10. Which of the follow would be considered a "Leadership" task?

Motivating Others

Maintaining Order

Writing written reports

Planning and budgeting

Leaders have the ability to motivate employees to behave in accordance with the vision of the organization.

Explanation

Leaders have the ability to motivate employees to behave in accordance with the vision of the organization.

11. There have been multiple complaints that the customer service at the restaurant is horrible. The root cause of this problem is that

Managers didn't fully train the employees on customer service

Managers do not know that the customer service is bad

Employees cannot tell whether or not a customer is satisfied

Employees are lazy and rude to the customers.

If the managers had effectively trained their employees on customer service, there would not be as many complaints; therefore, this is the root cause.

Explanation

If the managers had effectively trained their employees on customer service, there would not be as many complaints; therefore, this is the root cause.

12. All forms of harassment are unhealthy and in order to encourage employees to speak out, a manager could

Separate certain employees on shifts

Terminate an employee suspected of sexual harassment in front of the crew.

Allow employees to discuss situations with coworkers

Put into place an open-door policy that prevents fear of revenge against the complaint

Allowing employees to be unafraid to inform the management is an important step in stopping harassment

Explanation

Allowing employees to be unafraid to inform the management is an important step in stopping harassment

13. A local manager sets periodic goals for his staff in order to see improvement in team building. Each goal is realistic and always has a measurable outcome. The manager is using

Departmental objectives

SMART goals

Strategic priority

SWOT analysis

SMART goals use Specific, Measurable, Achievable, Relevant, and Timebound objectives.

Explanation

SMART goals use Specific, Measurable, Achievable, Relevant, and Timebound objectives.

14. Meetings that share communication, such as status reports, updates, orientation, and training are known as what type of meetings?

Action

Brainstorming

Information

Problem-solving

This is the definition of information meetings

Explanation

This is the definition of information meetings

15. Which of the following is often referred to as "standing in someone else's shoes?"

Regret

Empathy

Sympathy

Consideration

Empathy is identifying with the feelings or attitudes of another person. I feel your pain, but have never felt your pain.

Explanation

Empathy is identifying with the feelings or attitudes of another person. I feel your pain, but have never felt your pain.

16. Connecting with several people to build relationships that may result in career advancement, updates, and knowledge enhancements is known as

Professional development

Continuous improvement

Mentoring

Networking

This is the definition of networking.

Explanation

This is the definition of networking.

17. The manager is the primary source of

Newsletters

Policy manuals

Customer feedback

Employee information

Without the manager, the employee wouldn't know about updates, changes, or organizational changes.

Explanation

Without the manager, the employee wouldn't know about updates, changes, or organizational changes.

18. Which federal law allows eligible employees to take an extended amount of time off for medical and other personal reasons

Fair Labor Standards Act

Family Medical Leave Act

Equal Employment Opportunity Commission

Federal-State Unemployment Compensation Laws

This is the definition of FMLA

Explanation

This is the definition of FMLA

19. Which of the following is included in SWOT analysis?

Finding weakness

Crew members' schedules

Ways to satisfy the customer

Evaluation of team members

Identifying strengths, weaknesses, opportunities, and threats is included in a SWOT analysis.

Explanation

Identifying strengths, weaknesses, opportunities, and threats is included in a SWOT analysis.

20. In the process of developing an effective organizational communication, what should the speaker do to verify that a message was effective?

Print out copies of the speech and distribute them to the audience

Re-read the speech to make sure it was understandable

Solicit feedback from a cross section of the audience

Evaluate the audience's characteristics

Soliciting feedback allows the speaker to know that the information was retained and to identify what some of the audience had questions on.

Explanation

Soliciting feedback allows the speaker to know that the information was retained and to identify what some of the audience had questions on.

21. To refrain from over scheduling, managers have employees on staff that can, in addition to their regularly assigned tasks. occasionally train and perform other managerial tasks in other areas of the job. The individuals are known as

Shift leaders

Nepotisms

Favorites

Floaters

Shift leaders are hourly employees who have some management responsibilities.

Explanation

Shift leaders are hourly employees who have some management responsibilities.

22. According to the Competency Guide, the best preparation for an evacuation plan is (9, 216)

Practicing the plan on a regular basis

Assigning an employee to secure all cash and other valuables

Establishing multiple locations outside the building for evacuess to assemble

Posting evacuation manuals around the workplace, enabling employees to read over the plan at their leisure

Practicing allows the employees to understand their responsibilities, as well as what to expect in an evaluation.

Explanation

Practicing allows the employees to understand their responsibilities, as well as what to expect in an evaluation.

23. Any message presented to staff to create a cohesive and productive workforce is an example of

Internal communications

External communications

Nonverbal communications

Organizational communications

Internal communications are any message presented to staff to create a cohesive and productive workforce.

Explanation

Internal communications are any message presented to staff to create a cohesive and productive workforce.

24. Skills needed to effectively use time management include

Brainstorming

Training

Decision making

Team development

Decision making is one of the few that helps time management

Explanation

Decision making is one of the few that helps time management

25. Using effective boddy language to convey attentiveness is a skill of a

Performer

Presenter

Listener

Writer

An effective listener always conveys their attentiveness to the person who is speaking to them.

Explanation

An effective listener always conveys their attentiveness to the person who is speaking to them.

26. A problem arises in the dining room and the manager of the dining room has the day off. The chef is the only manager on duty. Since the chef does not know much about the dining room, he calls the next available manager to assist with the problem. This is an example of

A contigency plan

Cross-training

A floater

An on-call designation

On-call rotation allows certain managers to have an undisturbed day off and schedules another member of the management to be on-call to assist if a problem should arise.

Explanation

On-call rotation allows certain managers to have an undisturbed day off and schedules another member of the management to be on-call to assist if a problem should arise.

27. The introduction, body, and conclusion are the key components in the structure of a(n)

Message context

Organizational communication

Telephone conversation

Written message

A written message is composed of these components.

Explanation

A written message is composed of these components.

28. According to the Competency Guide, employees tend to work for a company that

They enjoy

Pays the most

Has the easiest work

Schedules more hours

Employees work for companies that will pay them the most money for their efforts.

Explanation

Employees work for companies that will pay them the most money for their efforts.

29. All types of wages combined with other rewards or benefits that an employee receives as part of a package is

Salary

Merit pay

Commissions

Compensation

This is the definition of compensation.

Explanation

This is the definition of compensation.

30. Hiring a relative and then choosing that relative for special assignments or tasks is considered

Favoritism

Hiring privileges

Nepotism

Managerial rights

This is the definition of nepotism

Explanation

This is the definition of nepotism

31. An unexpected win during a weekend of football tournaments causes an increase in business. Employees have indicated their ability to become available if necessary and have signed up for when they will be available. This is an example of what backup strategy.

Overtime

Contigencu plan

Deployment charts

Seasonal adjustment

A contigency plan is a document outlining specific actions to take in the event of an emergency, crisis, or unexpected event.

Explanation

A contigency plan is a document outlining specific actions to take in the event of an emergency, crisis, or unexpected event.

32. What are typically based on concepts of honesty, responsibility, respect, and caring?

Work styles

Working ethics

Core values

Personal values

Core values are the key elements of operation and serve as the foundation of the vision and mission statement using the above values.

Explanation

Core values are the key elements of operation and serve as the foundation of the vision and mission statement using the above values.

33. The local manager of a restaurant has decided that since business has increased and the shift managers have been succeeding expectations, it was time for more responsibility to be given to them. Now they are taking on more day-to-day activities that the manager used to have, and they need very little supervision. Which type of team dud the manager put together?

Self-directed

Inter-functional

Problem-solving

Cross-functional

The shift managers were given more daily issues to help out with and need only a small amount of supervision, which is the definition of self-directed

Explanation

The shift managers were given more daily issues to help out with and need only a small amount of supervision, which is the definition of self-directed

34. What are the costs that have both a fixed and variable elements?

Variable costs

Controllable costs

Semivariable costs

Noncontrollable costs

This is the definition of a semivariable costs

Explanation

This is the definition of a semivariable costs

35. According to the Competency Guide, a key component of a crisis plan is

Evacuating the premises quickly

Allowing the manager to handle all responses

Assigning each person a specific response action

Determining in advance each position's response actions

Responsibilities delegated by position ensure that all response actions will be effectively handled.

Explanation

Responsibilities delegated by position ensure that all response actions will be effectively handled.

36. The weekly meeting is called and the manager asks a server to have his customers take a survey to show how the foos has been so they can discuss the progress. This is an example of a(n)

Meeting a goal

Warm-up activity

Agenda item

Action item

An action item involves a specific point in the agenda that needs some type of action performed.

Explanation

An action item involves a specific point in the agenda that needs some type of action performed.

37. Once the manager turns a delegated task over to an employee, the manager must

Acknowledge the employee's efforts

Explain why the task is being delegated to that employee

Monitor the situation and discuss any requested adjustments to the original plan

Outline the results expected and resources needed, and have a time frame for completion

This is what should be done in step 3, the execution phase.

Explanation

This is what should be done in step 3, the execution phase.

38. Once a problem is defined, what is the next step in the problem-solving model?

Determine alternative solutions and consequences

Document for future reference

Determine the root cause

Develop an action plan

Determining the root cause after defining the a problem helps to identify potential causes and aids in the discovery of alternative solutions.

Explanation

Determining the root cause after defining the a problem helps to identify potential causes and aids in the discovery of alternative solutions.

39. In a media policy, who would be the best person to handle media interviews?

The person who has been at the restaurant the longest

The contact person should depend on the crisis

A spontaneously chosen employee

The shift manager on duty

The person handling the media should know what they are talking about and know beforehand what to do.

Explanation

The person handling the media should know what they are talking about and know beforehand what to do.

40. What describes what an organization wants to become and why it exists?

Core values

Mission statements

Value Statements

Vision statements

This is the definition of a vision statement.

Explanation

This is the definition of a vision statement.

41. In the four stages of team growth, what occurs during the storming phase?

Teams are getting to know each other

Interpersonal conflicts begin to surface, making this stage difficult

Members are able to analyze and solve problems effectively together

Members settle their differences and develop cohesive and trusting work relationships

This is the second stage, storming

Explanation

This is the second stage, storming

42. Self-disclosure allows people to become closer and the interpersonal relationship to strengthen because

It releases stress

It fulfills control

Listeners feel threatened

The sender reveals unknown information

Revealing unknown information shows people that they are willing to open up and trust one another.

Explanation

Revealing unknown information shows people that they are willing to open up and trust one another.

43. After a crisis occurs, what is done in order to put a positive media focus back on the restaurant?

A media policy is developed

The manager speaks to the media

Information on the damages is released

A spin is used

A spin puts a positive thought into the public's mind following a negative situation.

Explanation

A spin puts a positive thought into the public's mind following a negative situation.

44. "Teamwork results in high-quality products and services" is an example of a

Vision statement

Value statement

Mission statement

Performance standard

Value statements serve as a standard by which an organization operates.

Explanation

Value statements serve as a standard by which an organization operates.

45. Which of the following is among the three types of goals that an effective team sets throughout the life of a project?

Planning

Executing

Evaluation

Information

Team-bulding, information, and project are the three goals a team will set.

Explanation

Team-bulding, information, and project are the three goals a team will set.