Hospitality And Restaurant Management Questions! Trivia Quiz

45 Questions | Total Attempts: 1916

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Hospitality And Restaurant Management Questions! Trivia Quiz

What do you know about hospitality and restaurant management? There are many opportunities for hotel and restaurant manager. These changes could mean working on a ship during a cruise, in hotel chains, and casinos. Restaurant hospitality explains industry trends, news, and knowledge for owners, operators, and those who work in up and coming brands of restaurants. See what you know about hospitality and restaurant management by taking the quiz.


Questions and Answers
  • 1. 
    According to the Competency Guide, the best preparation for an evacuation plan is (9, 216)
    • A. 

      Practicing the plan on a regular basis

    • B. 

      Assigning an employee to secure all cash and other valuables

    • C. 

      Establishing multiple locations outside the building for evacuess to assemble

    • D. 

      Posting evacuation manuals around the workplace, enabling employees to read over the plan at their leisure

  • 2. 
    Which of the follow would be considered a "Leadership" task?
    • A. 

      Motivating Others

    • B. 

      Maintaining Order

    • C. 

      Writing written reports

    • D. 

      Planning and budgeting

  • 3. 
    Which of the following is often referred to as "standing in someone else's shoes?"
    • A. 

      Regret

    • B. 

      Empathy

    • C. 

      Sympathy

    • D. 

      Consideration

  • 4. 
    Once a problem is defined, what is the next step in the problem-solving model?
    • A. 

      Determine alternative solutions and consequences

    • B. 

      Document for future reference

    • C. 

      Determine the root cause

    • D. 

      Develop an action plan

  • 5. 
    According to the Competency Guide, a key component of a crisis plan is
    • A. 

      Evacuating the premises quickly

    • B. 

      Allowing the manager to handle all responses

    • C. 

      Assigning each person a specific response action

    • D. 

      Determining in advance each position's response actions

  • 6. 
    Any message presented to staff to create a cohesive and productive workforce is an example of
    • A. 

      Internal communications

    • B. 

      External communications

    • C. 

      Nonverbal communications

    • D. 

      Organizational communications

  • 7. 
    A problem arises in the dining room and the manager of the dining room has the day off. The chef is the only manager on duty. Since the chef does not know much about the dining room, he calls the next available manager to assist with the problem. This is an example of
    • A. 

      A contigency plan

    • B. 

      Cross-training

    • C. 

      A floater

    • D. 

      An on-call designation

  • 8. 
    In order to strive for an efficient business, management must
    • A. 

      Concentrate solely on the customers

    • B. 

      Allow employees rather than managers to greet the guests

    • C. 

      Establish a strong and consistent presence with the customers

    • D. 

      Relate to the employees on a friend-to-friend basis

  • 9. 
    In the process of developing an effective organizational communication, what should the speaker do to verify that a message was effective?
    • A. 

      Print out copies of the speech and distribute them to the audience

    • B. 

      Re-read the speech to make sure it was understandable

    • C. 

      Solicit feedback from a cross section of the audience

    • D. 

      Evaluate the audience's characteristics

  • 10. 
    To refrain from over scheduling, managers have employees on staff that can, in addition to their regularly assigned tasks. occasionally train and perform other managerial tasks in other areas of the job. The individuals are known as
    • A. 

      Shift leaders

    • B. 

      Nepotisms

    • C. 

      Favorites

    • D. 

      Floaters

  • 11. 
    In the four stages of team growth, what occurs during the storming phase?
    • A. 

      Teams are getting to know each other

    • B. 

      Interpersonal conflicts begin to surface, making this stage difficult

    • C. 

      Members are able to analyze and solve problems effectively together

    • D. 

      Members settle their differences and develop cohesive and trusting work relationships

  • 12. 
    Allowing an employee to have advance notice before unemployment helps the employee to
    • A. 

      Fight the termination

    • B. 

      Become rehire eligible

    • C. 

      Claim unemployment against the company

    • D. 

      Find alternative employment

  • 13. 
    A performance review cycle is when
    • A. 

      An employer decides whether an employee stays or leaves the company

    • B. 

      An employee calls a meeting with the manager to discuss their performance.

    • C. 

      A meeting is regularly scheduled between employee and employer to discuss the employee's job performance.

    • D. 

      A meeting to discuss an altercation an employee had on the job.

  • 14. 
    What are the costs that have both a fixed and variable elements?
    • A. 

      Variable costs

    • B. 

      Controllable costs

    • C. 

      Semivariable costs

    • D. 

      Noncontrollable costs

  • 15. 
    In a media policy, who would be the best person to handle media interviews?
    • A. 

      The person who has been at the restaurant the longest

    • B. 

      The contact person should depend on the crisis

    • C. 

      A spontaneously chosen employee

    • D. 

      The shift manager on duty

  • 16. 
    Once the manager turns a delegated task over to an employee, the manager must
    • A. 

      Acknowledge the employee's efforts

    • B. 

      Explain why the task is being delegated to that employee

    • C. 

      Monitor the situation and discuss any requested adjustments to the original plan

    • D. 

      Outline the results expected and resources needed, and have a time frame for completion

  • 17. 
    There have been multiple complaints that the customer service at the restaurant is horrible. The root cause of this problem is that
    • A. 

      Managers didn't fully train the employees on customer service

    • B. 

      Managers do not know that the customer service is bad

    • C. 

      Employees cannot tell whether or not a customer is satisfied

    • D. 

      Employees are lazy and rude to the customers.

  • 18. 
    An effective way to ensure a customer's information on the telephone is being received by the employee is to
    • A. 

      Tell the caller to call back at a better time

    • B. 

      Transfer the caller to a manager's office phone

    • C. 

      Paraphrase or repeat what the caller has stated

    • D. 

      Write down some of the information and say, "Good-bye."

  • 19. 
    Effective SMART goals and objectives must be
    • A. 

      Accurate

    • B. 

      Achievable

    • C. 

      Advance

    • D. 

      Appropriate

  • 20. 
    Hiring a relative and then choosing that relative for special assignments or tasks is considered
    • A. 

      Favoritism

    • B. 

      Hiring privileges

    • C. 

      Nepotism

    • D. 

      Managerial rights

  • 21. 
    Self-disclosure allows people to become closer and the interpersonal relationship to strengthen because
    • A. 

      It releases stress

    • B. 

      It fulfills control

    • C. 

      Listeners feel threatened

    • D. 

      The sender reveals unknown information

  • 22. 
    An unexpected win during a weekend of football tournaments causes an increase in business. Employees have indicated their ability to become available if necessary and have signed up for when they will be available. This is an example of what backup strategy.
    • A. 

      Overtime

    • B. 

      Contigencu plan

    • C. 

      Deployment charts

    • D. 

      Seasonal adjustment

  • 23. 
    Which federal law allows eligible employees to take an extended amount of time off for medical and other personal reasons
    • A. 

      Fair Labor Standards Act

    • B. 

      Family Medical Leave Act

    • C. 

      Equal Employment Opportunity Commission

    • D. 

      Federal-State Unemployment Compensation Laws

  • 24. 
    Which of the following is among the three types of goals that an effective team sets throughout the life of a project?
    • A. 

      Planning

    • B. 

      Executing

    • C. 

      Evaluation

    • D. 

      Information

  • 25. 
    What describes what an organization wants to become and why it exists?
    • A. 

      Core values

    • B. 

      Mission statements

    • C. 

      Value Statements

    • D. 

      Vision statements