Communication And Work Effectiveness In Health Quiz

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| By Jeanie MacNamara
Jeanie MacNamara, Art teacher
Jeanie is an Art Teacher and Academic English Language Coach, fostering artistic creativity and enhancing language proficiency for her students.
Quizzes Created: 13 | Total Attempts: 4,192
Questions: 10 | Attempts: 146

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Communication And Work Effectiveness In Health Quiz - Quiz

If you are working in the health sector, then you must be knowing about the importance of patient information, this type of information is not to be distributed to anyone and there are rules on how to store it and distribute it. Take up this communication and work effectively in health quiz to see how much you know about it from your classes.


Questions and Answers
  • 1. 

    WHICH OF THE FOLLOWING BEST DESCRIBES A BREACH OF DUTY OF CARE?

    • A.

      SOMEONE HAS A DUTY OF CARE FOR SOMEONE AND CARRIES OUT THAT DUTY ON ALL COUNTS WITH NO LOSS OR INJURY

    • B.

      SOMEONE HAS A DUTY OF CARE FOR SOMEONE AND DOES NOT EXERCISE AN APPROPRIATE STANDARD OF CARE IN ALL CIRCUMSTANCES

    • C.

      SOMEONE DOES NOT HAVE A DUTY OF CARE FOR SOMEONE AND INJURY OR LOSS OCCURS

    • D.

      SOMEONE DOES NOT HAVE A DUTY OF CARE FOR SOMEONE AND STILL EXERCISES AN APPROPRIATE STANDARD OF CARE IN ALL CIRCUMSTANCES

    Correct Answer
    B. SOMEONE HAS A DUTY OF CARE FOR SOMEONE AND DOES NOT EXERCISE AN APPROPRIATE STANDARD OF CARE IN ALL CIRCUMSTANCES
    Explanation
    A breach of duty of care occurs when someone has a duty of care for someone else but fails to meet the appropriate standard of care in all circumstances. This means that they do not fulfill their responsibility to ensure the safety and well-being of the other person, potentially leading to harm or loss.

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  • 2. 

    WHICH OF THE FOLLOWING MIGHT BE A CONSEQUENCE OF A BREACH IN DUTY OF CARE? (MORE THAN ONE ANSWER)

    • A.

      IF DAMAGE OCCURS AS A RESULT OF THE BREACH, THE WORKER HAS BEEN NEGLIGENT

    • B.

      IF DAMAGE OCCURS AS A RESULT OF THE BREACH, THE WORKER MIGHT BE SUED

    • C.

      IF DAMAGE OCCURS AS A RESULT OF THE BREACH, THE HEALTH CARE SERVICE MIGHT BE SUED

    • D.

      IF DAMAGE DOESN'T OCCUR AS A RESULT OF THE BREACH, ALL PARTIES MIGHT BE SUED

    Correct Answer(s)
    A. IF DAMAGE OCCURS AS A RESULT OF THE BREACH, THE WORKER HAS BEEN NEGLIGENT
    B. IF DAMAGE OCCURS AS A RESULT OF THE BREACH, THE WORKER MIGHT BE SUED
    C. IF DAMAGE OCCURS AS A RESULT OF THE BREACH, THE HEALTH CARE SERVICE MIGHT BE SUED
    Explanation
    If damage occurs as a result of a breach in duty of care, it can be inferred that the worker has been negligent. This means that the worker failed to meet the standard of care expected of them, resulting in harm or injury to another party. In such cases, the worker might also be sued for their negligence. Additionally, if damage occurs as a result of the breach, the health care service might also be sued, as they have a duty to ensure the safety and well-being of their patients.

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  • 3. 

    WHICH OF THE FOLLOWING ARE REQUIRED FOR EFFECTIVE COMMUNICATION? (MORE THAN ONE ANSWER)

    • A.

      PRACTICE EMPATHY

    • B.

      CULTURAL DIFFERENCE

    • C.

      BELIEVABILITY

    • D.

      OUTCOMES

    • E.

      ASSUME DIFFERENCE UNTIL SIMILARITIES ARE FOUND

    • F.

      LANGUAGE DIFFERENCE

    Correct Answer(s)
    A. PRACTICE EMPATHY
    C. BELIEVABILITY
    D. OUTCOMES
    E. ASSUME DIFFERENCE UNTIL SIMILARITIES ARE FOUND
    Explanation
    Effective communication requires several factors. Practicing empathy is important because it helps individuals understand and relate to others' perspectives and emotions. Believability is necessary to establish trust and credibility in communication. Outcomes refer to the desired results or goals of the communication, which should be clear and understood by all parties involved. Assuming differences until similarities are found promotes open-mindedness and inclusivity in communication. Language differences can also affect effective communication, as understanding and being understood relies on a shared language or effective translation.

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  • 4. 

    FINISH THIS SENTENCE ... BY MAINTAINING A HIGH STANDARD OF PERSONAL HYGIENE IN A HEALTH SERVICE ENVIRONMENT WORKERS CAN...

    • A.

      IMPROVE THE SOFTNESS OF THEIR HANDS BY CONTINUOUS WASHING

    • B.

      SHOW OTHERS HOW TO LOOK TIDY AND IMPROVE JOB PROSPECTS

    • C.

      PROTECT THEMSELVES AND REDUCE THE RISK OF SPREADING INFECTION

    • D.

      PROVIDE JOB OPPORTUNITIES FOR CHEMICAL INDUSTRIES WHO PRODUCE HYGIENE PRODUCTS

    Correct Answer
    C. PROTECT THEMSELVES AND REDUCE THE RISK OF SPREADING INFECTION
    Explanation
    By maintaining a high standard of personal hygiene in a health service environment, workers can protect themselves and reduce the risk of spreading infection. This is because practicing good personal hygiene, such as regular handwashing, can help to eliminate or reduce the presence of harmful bacteria and viruses on the hands and other surfaces. This can prevent the transmission of infections between patients, healthcare workers, and the wider community.

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  • 5. 

    True or False. In health services, clients should be encouraged to make their own, informed decisions.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Clients should be encouraged to make their own, informed decisions in health services. This promotes patient autonomy and respect for their preferences and values. It also ensures that clients have a say in their own healthcare and are actively involved in the decision-making process. By providing information and support, healthcare providers can empower clients to make choices that align with their individual needs and goals. This approach promotes shared decision-making and improves patient satisfaction and outcomes.

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  • 6. 

    What is an audit?

    • A.

      A tool used to reduce performance outcomes so that staff can undermine effective organisation.

    • B.

      A tool used to undermine performance and limit outcomes so that staff can participate in the process of performance enhancement.

    • C.

      A tool used to examine staff workload and identify outcomes so that staff can participate in the process of reduced workload.

    • D.

      A tool used to examine performance and identify outcomes so that staff can participate in the process of performance enhancement.

    Correct Answer
    D. A tool used to examine performance and identify outcomes so that staff can participate in the process of performance enhancement.
    Explanation
    An audit is a tool used to examine performance and identify outcomes so that staff can participate in the process of performance enhancement. It is not used to reduce performance outcomes or undermine effective organization, nor is it used to examine staff workload and identify outcomes for the purpose of reducing workload. The purpose of an audit is to evaluate and improve performance.

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  • 7. 

    What is the aim of rehabilitation?

    • A.

      The aim of rehabilitation is to create a multidiciplinary team environment.

    • B.

      The aim of rehabilitation is to return the person to optimal or near optimal funtion.

    • C.

      The aim of rehabilitation is to underestimate the social structure of structured work placement.

    • D.

      The aim of rehabilitation is to train the person to be an elite athlete

    Correct Answer
    B. The aim of rehabilitation is to return the person to optimal or near optimal funtion.
    Explanation
    The aim of rehabilitation is to return the person to optimal or near optimal function. This means that the goal of rehabilitation is to help individuals recover and regain their abilities and independence as much as possible after an injury, illness, or disability. Rehabilitation focuses on improving physical, cognitive, and emotional function through various therapies, exercises, and interventions. The ultimate aim is to enhance the person's quality of life and enable them to participate fully in their daily activities.

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  • 8. 

    Which of the following might be provided as part of work place training in the health industry. (More than one answer)

    • A.

      OHS training

    • B.

      Skills development

    • C.

      Hairdressing

    • D.

      Manual handling training

    • E.

      Retail therapy

    Correct Answer(s)
    A. OHS training
    B. Skills development
    D. Manual handling training
    Explanation
    Workplace training in the health industry often includes OHS (Occupational Health and Safety) training, which focuses on ensuring a safe and healthy work environment. Skills development is also crucial in the health industry, as employees need to continually update and enhance their skills to provide quality care. Manual handling training is important to teach employees how to safely lift and move patients or heavy objects without causing injury. However, hairdressing and retail therapy are not typically part of workplace training in the health industry as they are not directly related to patient care or safety.

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  • 9. 

    True or False. Orientation or Induction is the introduction of long term employees to the work site where they work.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Orientation or Induction is the introduction of NEW employees and those on WORK PLACEMENT to the work site where they WILL BE WORKING so they can become familiar with routines and work performed..

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  • 10. 

    Which of the following might be included in an orientation or induction presentation in the health industry?  (MORE THAN ONE ANSWER)

    • A.

      Introduction and explanation of health and safety requirements

    • B.

      Explanation of the staff roster arrangements

    • C.

      Explanation of time keeping and recording procedures

    • D.

      Explanation of website development

    • E.

      Explanation of the day to day work activities

    • F.

      Explanation of the physical layout

    • G.

      Explanation of building techniques

    Correct Answer(s)
    A. Introduction and explanation of health and safety requirements
    B. Explanation of the staff roster arrangements
    C. Explanation of time keeping and recording procedures
    E. Explanation of the day to day work activities
    F. Explanation of the physical layout
    Explanation
    An orientation or induction presentation in the health industry might include an introduction and explanation of health and safety requirements to ensure that new employees are aware of the necessary precautions and protocols. It may also include an explanation of the staff roster arrangements to familiarize new employees with their work schedule and team members. Additionally, an explanation of time keeping and recording procedures may be included to ensure that new employees understand how to accurately track their working hours. Furthermore, an explanation of the day to day work activities can help new employees understand their role and responsibilities. Lastly, an explanation of the physical layout can help new employees navigate the workplace effectively.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 13, 2011
    Quiz Created by
    Jeanie MacNamara
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