Test Yourself About Group Communication!
People come in different personalities, and this means that they will have different views on a subject. That being said, it is important when dealing with a group to ensure that their views matter and if conflicts arise have means ready to deal with them. The quiz below is designed to help you out when it comes to group communication. Try it!
- 1.
. __________ is the ability to understand, analyze, respect, and respond to the meaning of another person's spoken and nonverbal messages.
- A.
Feedback
- B.
Listening
- C.
Self-centered listening
- D.
The Golden Listening Rule
- E.
Working memory
Correct Answer
B. ListeningExplanation
Listening is the ability to understand, analyze, respect, and respond to the meaning of another person's spoken and nonverbal messages. It involves actively paying attention to the speaker, interpreting their message, and providing appropriate feedback. Effective listening requires focusing on the speaker's words and nonverbal cues, as well as being open-minded and empathetic. By actively listening, individuals can enhance their understanding of others, build stronger relationships, and improve communication overall.Rate this question:
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- 2.
Studies have found that listening occupies _______________ of a college student's communicating time.
- A.
Less than 10%
- B.
Less than 30%
- C.
More than 50%
- D.
More than 70%
- E.
About 95%
Correct Answer
C. More than 50%Explanation
The given answer suggests that studies have found that listening occupies more than 50% of a college student's communicating time. This means that college students spend a significant amount of their time engaged in listening activities, such as listening to lectures, participating in discussions, and engaging in conversations with peers.Rate this question:
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- 3.
. Several studies report that without listening to training, most people listen at ______ efficiency.
- A.
15%
- B.
25%
- C.
35%
- D.
45%
- E.
55%
Correct Answer
B. 25%Explanation
Several studies report that without listening to training, most people listen at 25% efficiency. This means that they are only able to comprehend and retain a quarter of what they hear. This low level of listening efficiency can lead to misunderstandings, miscommunication, and ineffective learning. It emphasizes the importance of actively engaging in listening training to improve comprehension and communication skills.Rate this question:
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- 4.
Unlike working memory theory, short-term memory
- A.
has a large capacity, enabling group members to remember names, numbers, and discuss issues.
- B.
Is highly effective for listening to speeches and lectures.
- C.
Helps you remember about 7 (plus or minus 2) different items or bits of information at one time.
- D.
allows you to sift through what you've heard to create new meaning.
- E.
Does all of the above.
Correct Answer
C. Helps you remember about 7 (plus or minus 2) different items or bits of information at one time.Explanation
Short-term memory helps you remember about 7 (plus or minus 2) different items or bits of information at one time. Unlike working memory theory, which focuses on the active manipulation of information, short-term memory is more concerned with the storage and retention of information for a brief period. This limited capacity allows individuals to hold a small amount of information in their mind temporarily, making it useful for remembering names, numbers, and discussing issues. However, it is not as effective for listening to speeches and lectures or creating new meaning from what has been heard.Rate this question:
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- 5.
Researchers conclude that of the total time most people spend communicating in a given day, they spend about ________% of that time listening.
- A.
10–20
- B.
20–40
- C.
30–50
- D.
40–60
- E.
40–70
Correct Answer
E. 40–70Explanation
Researchers have concluded that a significant portion of the time most people spend communicating in a day is dedicated to listening. The given answer of 40-70% suggests that individuals spend a substantial amount of their communication time actively listening to others. This indicates the importance of listening as a crucial aspect of effective communication, as it allows for better understanding, empathy, and collaboration.Rate this question:
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- 6.
Stephen Covey, an author of The 7 Habits of High Effective People, uses listening to illustrate the 3 components of an effective habit. According to Covey, which of the following answers is a critical component of an effective listening habit?
- A.
Hearing
- B.
Desire
- C.
Opportunity
- D.
Memory
- E.
Empathy
Correct Answer
B. DesireExplanation
Desire is a critical component of an effective listening habit according to Stephen Covey. This means having a genuine interest and willingness to listen to others. Without the desire to listen, the other components such as hearing, opportunity, memory, and empathy may not be fully utilized or effective. Desire drives the motivation to actively engage in the listening process and understand the speaker's perspective, leading to better communication and stronger relationships.Rate this question:
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- 7.
Suppose your group suggests having a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about the proposed meeting. When she explains her concerns, you should focus your efforts on
- A.
Analytical listening.
- B.
Empathic listening.
- C.
Comprehensive listening.
- D.
Appreciative listening.
- E.
Discriminative listening.
Correct Answer
B. Empathic listening.Explanation
In this scenario, Nicole seems upset about the proposed meeting. To understand her concerns, it would be best to use empathic listening. This type of listening involves actively trying to understand and share the feelings of the speaker. By using empathic listening, you can show Nicole that you genuinely care about her emotions and are willing to listen and support her. This will help in building trust and fostering effective communication within the group.Rate this question:
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- 8.
Two committee members make significantly different recommendations for the date and format of the company's annual picnic. Which type of listening will help you decide which suggestion to support?
- A.
Analytical listening
- B.
Empathic listening
- C.
Comprehensive listening
- D.
Appreciative listening
- E.
Discriminative listening
Correct Answer
A. Analytical listeningExplanation
Analytical listening is the type of listening that will help in this situation. Analytical listening involves carefully evaluating and analyzing the information being presented. In this case, by using analytical listening, one can objectively consider the recommendations made by both committee members, assess the pros and cons of each suggestion, and make an informed decision about which suggestion to support based on logical reasoning and critical thinking.Rate this question:
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- 9.
. What type of listening is most appropriate when you want to acknowledge a member's effective language skills, use of humor, or skillful presentation of arguments?
- A.
Critical listening
- B.
Empathic listening
- C.
Comprehensive listening
- D.
Appreciative listening
- E.
Discriminative listening
Correct Answer
D. Appreciative listeningExplanation
Appreciative listening is the most appropriate type of listening when you want to acknowledge a member's effective language skills, use of humor, or skillful presentation of arguments. This type of listening involves actively recognizing and valuing the speaker's abilities and achievements. It focuses on showing appreciation and admiration for the speaker's communication skills and efforts, creating a positive and supportive atmosphere.Rate this question:
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- 10.
. What type of listening is most appropriate when you want to accurately understand the meaning of group members' spoken and nonverbal messages?
- A.
Comprehensive listening
- B.
Empathic listening
- C.
Analytical listening
- D.
Appreciative listening
- E.
Discriminative listening
Correct Answer
A. Comprehensive listeningExplanation
Comprehensive listening is the most appropriate type of listening when you want to accurately understand the meaning of group members' spoken and nonverbal messages. This type of listening involves actively paying attention to both verbal and nonverbal cues, such as body language and tone of voice, in order to fully grasp the message being conveyed. It requires focusing on the content, context, and emotions behind the communication, allowing for a deeper understanding of the group members' messages.Rate this question:
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- 11.
. What type of listening is most appropriate when you want to form appropriate opinions about the content of a message?
- A.
A. comprehensive listening
- B.
B. empathic listening
- C.
C. analytical listening
- D.
D. appreciative listening
- E.
E. discriminative listening
Correct Answer
C. C. analytical listeningExplanation
Analytical listening is the most appropriate type of listening when you want to form appropriate opinions about the content of a message. This type of listening involves critically evaluating and analyzing the information being communicated, focusing on understanding the message's logic, evidence, and reasoning. It requires actively processing and interpreting the information to form an informed and objective opinion. Comprehensive listening involves understanding the overall message, empathic listening focuses on understanding and connecting with the speaker's emotions, appreciative listening is about enjoying and being open to the message, and discriminative listening is about distinguishing between different sounds or words.Rate this question:
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- 12.
. What type of listening is most appropriate when you want to understand and identify a person's feelings or motives?
- A.
A. comprehensive listening
- B.
B. empathic listening
- C.
C. analytical listening
- D.
D. appreciative listening
- E.
E. discriminative listening
Correct Answer
B. B. empathic listeningExplanation
Empathic listening is the most appropriate type of listening when you want to understand and identify a person's feelings or motives. This type of listening involves actively listening to the speaker, trying to understand their perspective, and showing empathy towards their emotions and motivations. It requires putting yourself in the speaker's shoes and truly connecting with their experiences. By practicing empathic listening, you can develop a deeper understanding of others and build stronger relationships based on trust and understanding.Rate this question:
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- 13.
. What type of listening is so essential that it forms the basis for the other 4 types of listening?
- A.
A. comprehensive listening
- B.
B. empathic listening
- C.
C. analytical listening
- D.
D. appreciative listening
- E.
E. discriminative listening
Correct Answer
E. E. discriminative listeningExplanation
Discriminative listening is the type of listening that is essential and forms the basis for the other four types of listening. Discriminative listening involves the ability to distinguish and interpret different sounds and tones, which is crucial for understanding and interpreting the meaning of spoken words. Without discriminative listening skills, it would be difficult to comprehend the content in a comprehensive, empathic, analytical, or appreciative manner. Discriminative listening acts as a foundation for developing the other types of listening skills.Rate this question:
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- 14.
. You can become a more empathic listener by
- A.
A. being conscious of your feedback.
- B.
B. focusing on the speaker, not yourself.
- C.
C. avoiding talking about your own experiences and feelings.
- D.
D. monitoring your feedback to show concern.
- E.
E. doing all of the above.
Correct Answer
E. E. doing all of the above.Explanation
To become a more empathic listener, it is important to be conscious of your feedback, meaning being aware of how your responses may affect the speaker. Additionally, focusing on the speaker rather than yourself allows you to fully understand their perspective and emotions. Avoiding talking about your own experiences and feelings allows the speaker to feel heard and validated. Lastly, monitoring your feedback to show concern demonstrates that you are actively engaged and empathetic towards the speaker. Doing all of these actions together helps to enhance your empathic listening skills.Rate this question:
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- 15.
. You can become a more effective analytical listener by
- A.
A. avoiding evaluative reactions.
- B.
B. paying attention to the clarity of a member's words.
- C.
C. maintaining a strong belief in your own position.
- D.
D. evaluating the quality of arguments and evidence.
- E.
E. doing all of the above.
Correct Answer
D. D. evaluating the quality of arguments and evidence.Explanation
To become a more effective analytical listener, it is important to evaluate the quality of arguments and evidence. This means critically assessing the reasoning and supporting evidence presented by the speaker. By doing so, one can separate valid and well-supported arguments from weak or unsupported ones. This helps in making informed judgments and decisions based on the information provided. Avoiding evaluative reactions, paying attention to clarity, and maintaining a strong belief in one's own position may be helpful in some contexts, but they do not necessarily contribute to being an effective analytical listener.Rate this question:
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- 16.
. You can become a more effective appreciative listener by
- A.
A. setting aside time for appreciative listening.
- B.
B. preparing to listen appreciatively.
- C.
C. welcoming opportunities to hear something challenging.
- D.
D. both a and b
- E.
E. all of the above
Correct Answer
E. E. all of the aboveExplanation
To become a more effective appreciative listener, one can set aside time for appreciative listening, which means dedicating specific periods to focus solely on listening and understanding others. Additionally, preparing to listen appreciatively involves actively engaging in the listening process by being open-minded, attentive, and ready to learn from others. Lastly, welcoming opportunities to hear something challenging means being willing to listen to perspectives or ideas that may differ from one's own, which can help broaden one's understanding and enhance appreciative listening skills. Therefore, all of the options mentioned (a, b, and c) contribute to becoming a more effective appreciative listener.Rate this question:
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- 17.
. Task-oriented members tend to be particularly effective at
- A.
A. comprehensive and analytical listening.
- B.
B. comprehensive and empathic listening.
- C.
C. comprehensive and appreciative listening.
- D.
D. analytical and empathic listening.
- E.
E. analytical and appreciative listening.
Correct Answer
A. A. comprehensive and analytical listening.Explanation
Task-oriented members tend to be particularly effective at comprehensive and analytical listening because they are focused on achieving specific goals and objectives. They are able to actively listen and understand the details and nuances of the information being communicated. They are able to analyze the information critically, identify key points, and make logical connections. This type of listening allows them to gather all the necessary information and make informed decisions to successfully complete tasks.Rate this question:
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- 18.
. Maintenance-oriented members tend to be particularly effective at
- A.
A. empathic and comprehensive listening.
- B.
B. empathic and analytical listening.
- C.
C. empathic and appreciative listening.
- D.
D. comprehensive and analytical listening.
- E.
E. comprehensive and appreciative listening.
Correct Answer
C. C. empathic and appreciative listening.Explanation
Maintenance-oriented members are individuals who prioritize maintaining relationships and harmony within a group. They are likely to be particularly effective at empathic and appreciative listening because they have a strong ability to understand and connect with others' emotions and perspectives. This type of listening involves showing empathy towards others' feelings and experiences, as well as expressing appreciation for their contributions and ideas. By engaging in empathic and appreciative listening, maintenance-oriented members can foster positive relationships and create a supportive and inclusive group environment.Rate this question:
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- 19.
. All of the following behaviors are examples of self-centered listening EXCEPT
- A.
A. listening to evaluate the quality of arguments and evidence used by others.
- B.
B. listening that shows no respect for the opinions of others.
- C.
C. listening for the purpose of criticizing the ideas of others.
- D.
D. listening for personal information that can be used to humiliate or criticize others.
- E.
E. faking listening in order to impress high-status members.
Correct Answer
A. A. listening to evaluate the quality of arguments and evidence used by others.Explanation
This answer is not an example of self-centered listening because it focuses on evaluating the quality of arguments and evidence used by others, rather than solely focusing on oneself and one's own opinions or needs. Self-centered listening typically involves disregarding or disrespecting the opinions of others, criticizing their ideas, seeking personal information to humiliate or criticize others, or faking listening to impress high-status members.Rate this question:
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- 20.
. All of the following answers describe the strong link between listening skills and successful leadership EXCEPT
- A.
A. Leaders make sure all members comprehend what is said to avoid misunderstandings.
- B.
B. Leaders intervene at the slightest hint of hostility to defuse destructive conflict.
- C.
C. Leaders interrupt members who talk too much to ensure that everyone gets an equal chance to speak and listen.
- D.
D. Leaders ask members what they think and feel rather than guessing what is on their minds.
- E.
E. Leaders do not fake attention.
Correct Answer
C. C. Leaders interrupt members who talk too much to ensure that everyone gets an equal chance to speak and listen.Explanation
The given answer is c. Leaders interrupt members who talk too much to ensure that everyone gets an equal chance to speak and listen. This answer does not describe the strong link between listening skills and successful leadership because interrupting members who talk too much can hinder effective communication and prevent others from fully expressing their thoughts and ideas. Successful leaders prioritize active listening and creating an inclusive environment where everyone's voice is heard.Rate this question:
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- 21.
Good listeners use their extra thought speed productively. They do all of the following EXCEPT
- A.
A. Identify and summarize main ideas.
- B.
B. Pay extra attention to nonverbal behavior.
- C.
C. Analyze arguments.
- D.
D. Assess the relevance of a speaker's comments.
- E.
E. Listen exclusively for specific facts and statistics.
Correct Answer
E. E. Listen exclusively for specific facts and statistics.Explanation
Good listeners engage in a range of activities to effectively understand and interpret what is being communicated. They identify and summarize main ideas, pay extra attention to nonverbal behavior, analyze arguments, and assess the relevance of a speaker's comments. However, they do not solely focus on listening for specific facts and statistics. This implies that good listeners prioritize understanding the overall message and context rather than just gathering isolated pieces of information.Rate this question:
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- 22.
. Identify the negative listening attitude that does not follow the Golden Listening Rule.
- A.
A. interested
- B.
B. responsible
- C.
C. group-centered
- D.
D. superior
- E.
E. open-minded
Correct Answer
D. D. superiorExplanation
The negative listening attitude that does not follow the Golden Listening Rule is a "superior" attitude. This attitude implies that the listener believes they are better or superior to the speaker, leading to a lack of respect and empathy towards the speaker's perspective. It prevents effective communication and understanding, as the listener may dismiss or invalidate the speaker's thoughts and ideas.Rate this question:
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- 23.
. When Ralph Nichols wrote "We must always withhold evaluation until our comprehension is complete," which listening strategy was he describing?
- A.
A. listen for big ideas
- B.
B. overcome distractions
- C.
C. "listen" to nonverbal behavior
- D.
D. listen before you leap
- E.
E. help your group listen
Correct Answer
D. D. listen before you leapExplanation
Ralph Nichols is describing the listening strategy of "listen before you leap." This means that before making any evaluations or judgments about what is being said, one should make sure they have a complete understanding of the information. This strategy emphasizes the importance of withholding evaluation until comprehension is complete, ensuring that one fully understands the message before forming any opinions or making any decisions.Rate this question:
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- 24.
. Which of the follow listening strategies would you be using if you asked "Am I right in saying that all of us agree to meet on Saturday to finish the project?"
- A.
A. listen for big ideas
- B.
B. overcome distractions
- C.
C. "listen" to nonverbal behavior
- D.
D. listen before you leap
- E.
E. help your group listen
Correct Answer
E. E. help your group listenExplanation
The correct answer is e. help your group listen. This is because the person asking the question is seeking confirmation or agreement from the group about a specific plan or decision. By asking if everyone agrees to meet on Saturday to finish the project, they are actively trying to involve and engage the group in the listening process and ensure that everyone is on the same page.Rate this question:
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- 25.
Which of the following statements is NOT a characteristic of effective paraphrasing?
- A.
A. It is the ability to restate in new words what a person has said.
- B.
B. It is a form of feedback.
- C.
C. It is the ability to repeat what a person has said.
- D.
D. It usually includes a request for confirmation.
- E.
E. It can be used for many purposes.
Correct Answer
C. C. It is the ability to repeat what a person has said.Explanation
Paraphrasing is the ability to restate in new words what a person has said, as mentioned in option a. It is a form of feedback, as mentioned in option b. It usually includes a request for confirmation, as mentioned in option d. Therefore, option c, which states that paraphrasing is the ability to repeat what a person has said, is not a characteristic of effective paraphrasing.Rate this question:
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- 26.
. ______________refers to the degree to which you match the importance of and emotions in the speaker's message in your response.
- A.
A. Paraphrasing content
- B.
B. Paraphrasing depth
- C.
C. Paraphrasing meaning
- D.
D. Paraphrasing language
- E.
E. Paraphrasing nonverbal
Correct Answer
B. B. Paraphrasing depthExplanation
Paraphrasing depth refers to the degree to which you accurately capture the importance and emotions expressed by the speaker in your response. It involves not only restating the content of the message but also understanding and reflecting the underlying meaning and emotions conveyed by the speaker. This level of paraphrasing goes beyond simply repeating the words and requires a deeper understanding and interpretation of the speaker's message.Rate this question:
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- 27.
. Suppose Julia says, "Among all the other things I worry about, I have an important exam coming up and I fear that, given my busy schedule, I won't have enough time to study." Responding with, "You seem to be very upset about doing well on the exam" would be an inaccurate paraphrase because
- A.
A. it responds to only one example, instead of responding to Julia's larger problem of coping with a busy schedule.
- B.
B. you are repeating the exact words Julia said.
- C.
C. you have not matched Julia's depth of feeling, given how important this exam is to her future and her hopes of getting a better job.
- D.
D. you add unintended meaning to Julia's statement.
- E.
E. you use language that is too simple to capture Julia's meaning.
Correct Answer
A. A. it responds to only one example, instead of responding to Julia's larger problem of coping with a busy schedule.Explanation
The correct answer is a. it responds to only one example, instead of responding to Julia's larger problem of coping with a busy schedule. This paraphrase only focuses on one aspect of Julia's statement, which is her worry about doing well on the exam. It fails to acknowledge her larger concern about not having enough time to study due to her busy schedule.Rate this question:
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- 28.
Differences in personality types may affect the way group members listen. Which of the Myers-Briggs personality types may be the best comprehensive listeners in a group?
- A.
A. introverts
- B.
B. extroverts
- C.
C. feelers
- D.
D. judgers
- E.
E. all of the above
Correct Answer
A. A. introvertsExplanation
Introverts may be the best comprehensive listeners in a group because they tend to be more reflective and attentive. They are often comfortable with silence and are more likely to think before speaking, allowing them to fully process and understand information before responding. Introverts also have a preference for deep and meaningful conversations, which can contribute to their ability to listen and engage with others in a group setting.Rate this question:
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- 29.
. A study of ways in which the college students from different cultures listen concludes that ________ students are less willing and less patient listeners than students from other cultures.
- A.
A. African
- B.
B. U.S. American
- C.
C. Asian
- D.
D. South American
- E.
E. European
Correct Answer
B. B. U.S. AmericanExplanation
The study suggests that U.S. American college students are less willing and less patient listeners compared to students from other cultures. This implies that U.S. American students may have lower levels of attentiveness and patience when it comes to listening. The study does not provide any specific reasons for this conclusion, but it highlights a difference in listening behavior among college students from different cultures.Rate this question:
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- 30.
. Your textbook describes the dilemma students face when taking notes during a discussion or in the classroom. Which of the following statements best describes this dilemma?
- A.
A. Most of us listen at only 25% efficiency.
- B.
B. The value of notes decreases as the volume of your notes increase.
- C.
C. We are not flexible notetakers.
- D.
D. A meeting's minutes or an instructor's handouts are better than the notes taken by a listener.
- E.
E. Effective notetakers take notes in outline form.
Correct Answer
B. B. The value of notes decreases as the volume of your notes increase.Explanation
The statement "The value of notes decreases as the volume of your notes increase" best describes the dilemma students face when taking notes. This means that when students try to capture every single detail in their notes, the overall value of the notes decreases because it becomes difficult to identify the most important information. It is important for students to find a balance between taking comprehensive notes and focusing on the key points to enhance the value and usefulness of their notes.Rate this question:
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- 31.
. All of the following questions can help you assess your internal thought processes as you listen EXCEPT
- A.
A. What are the consequences of saying what I want to say?
- B.
B. Have I listened comprehensively?
- C.
C. What do I want to say?
- D.
D. Have I listened appreciatively?
- E.
E. How can I interrupt to comment on what I'm hearing?
Correct Answer
E. E. How can I interrupt to comment on what I'm hearing?Explanation
This question is asking for an exception, meaning it is looking for the answer choice that does not help assess internal thought processes while listening. The other answer choices all involve assessing one's own listening skills and thought processes, such as considering the consequences of speaking, listening comprehensively, determining what one wants to say, and listening appreciatively. However, interrupting to comment on what one is hearing does not necessarily involve assessing internal thought processes, but instead focuses on the action of interrupting and commenting.Rate this question:
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