Test Yourself About Group Communication!
People come in different personalities, and this means that they will have different views on a subject. That being said, it is important when dealing with a group to ensure that their views matter and if conflicts arise have means ready to deal with them. The quiz below is designed to help you out when it comes to group communication. Try it!
- 1.. __________ is the ability to understand, analyze, respect, and respond to the meaning of another person's spoken and nonverbal messages.
- A.
Feedback
- B.
Listening
- C.
Self-centered listening
- D.
The Golden Listening Rule
- E.
Working memory
- 2.Studies have found that listening occupies _______________ of a college student's communicating time.
- A.
Less than 10%
- B.
Less than 30%
- C.
More than 50%
- D.
More than 70%
- E.
About 95%
- 3.. Several studies report that without listening to training, most people listen at ______ efficiency.
- A.
15%
- B.
25%
- C.
35%
- D.
45%
- E.
55%
- 4.Unlike working memory theory, short-term memory
- A.
has a large capacity, enabling group members to remember names, numbers, and discuss issues.
- B.
Is highly effective for listening to speeches and lectures.
- C.
Helps you remember about 7 (plus or minus 2) different items or bits of information at one time.
- D.
allows you to sift through what you've heard to create new meaning.
- E.
Does all of the above.
- 5.Researchers conclude that of the total time most people spend communicating in a given day, they spend about ________% of that time listening.
- A.
10–20
- B.
20–40
- C.
30–50
- D.
40–60
- E.
40–70
- 6.Stephen Covey, an author of The 7 Habits of High Effective People, uses listening to illustrate the 3 components of an effective habit. According to Covey, which of the following answers is a critical component of an effective listening habit?
- A.
Hearing
- B.
Desire
- C.
Opportunity
- D.
Memory
- E.
Empathy
- 7.Suppose your group suggests having a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about the proposed meeting. When she explains her concerns, you should focus your efforts on
- A.
Analytical listening.
- B.
Empathic listening.
- C.
Comprehensive listening.
- D.
Appreciative listening.
- E.
Discriminative listening.
- 8.Two committee members make significantly different recommendations for the date and format of the company's annual picnic. Which type of listening will help you decide which suggestion to support?
- A.
Analytical listening
- B.
Empathic listening
- C.
Comprehensive listening
- D.
Appreciative listening
- E.
Discriminative listening
- 9.. What type of listening is most appropriate when you want to acknowledge a member's effective language skills, use of humor, or skillful presentation of arguments?
- A.
Critical listening
- B.
Empathic listening
- C.
Comprehensive listening
- D.
Appreciative listening
- E.
Discriminative listening
- 10.. What type of listening is most appropriate when you want to accurately understand the meaning of group members' spoken and nonverbal messages?
- A.
Comprehensive listening
- B.
Empathic listening
- C.
Analytical listening
- D.
Appreciative listening
- E.
Discriminative listening
- 11.. What type of listening is most appropriate when you want to form appropriate opinions about the content of a message?
- A.
A. comprehensive listening
- B.
B. empathic listening
- C.
C. analytical listening
- D.
D. appreciative listening
- E.
E. discriminative listening
- 12.. What type of listening is most appropriate when you want to understand and identify a person's feelings or motives?
- A.
A. comprehensive listening
- B.
B. empathic listening
- C.
C. analytical listening
- D.
D. appreciative listening
- E.
E. discriminative listening
- 13.. What type of listening is so essential that it forms the basis for the other 4 types of listening?
- A.
A. comprehensive listening
- B.
B. empathic listening
- C.
C. analytical listening
- D.
D. appreciative listening
- E.
E. discriminative listening
- 14.. You can become a more empathic listener by
- A.
A. being conscious of your feedback.
- B.
B. focusing on the speaker, not yourself.
- C.
C. avoiding talking about your own experiences and feelings.
- D.
D. monitoring your feedback to show concern.
- E.
E. doing all of the above.
- 15.. You can become a more effective analytical listener by
- A.
A. avoiding evaluative reactions.
- B.
B. paying attention to the clarity of a member's words.
- C.
C. maintaining a strong belief in your own position.
- D.
D. evaluating the quality of arguments and evidence.
- E.
E. doing all of the above.
- 16.. You can become a more effective appreciative listener by
- A.
A. setting aside time for appreciative listening.
- B.
B. preparing to listen appreciatively.
- C.
C. welcoming opportunities to hear something challenging.
- D.
D. both a and b
- E.
E. all of the above
- 17.. Task-oriented members tend to be particularly effective at
- A.
A. comprehensive and analytical listening.
- B.
B. comprehensive and empathic listening.
- C.
C. comprehensive and appreciative listening.
- D.
D. analytical and empathic listening.
- E.
E. analytical and appreciative listening.
- 18.. Maintenance-oriented members tend to be particularly effective at
- A.
A. empathic and comprehensive listening.
- B.
B. empathic and analytical listening.
- C.
C. empathic and appreciative listening.
- D.
D. comprehensive and analytical listening.
- E.
E. comprehensive and appreciative listening.
- 19.. All of the following behaviors are examples of self-centered listening EXCEPT
- A.
A. listening to evaluate the quality of arguments and evidence used by others.
- B.
B. listening that shows no respect for the opinions of others.
- C.
C. listening for the purpose of criticizing the ideas of others.
- D.
D. listening for personal information that can be used to humiliate or criticize others.
- E.
E. faking listening in order to impress high-status members.
- 20.. All of the following answers describe the strong link between listening skills and successful leadership EXCEPT
- A.
A. Leaders make sure all members comprehend what is said to avoid misunderstandings.
- B.
B. Leaders intervene at the slightest hint of hostility to defuse destructive conflict.
- C.
C. Leaders interrupt members who talk too much to ensure that everyone gets an equal chance to speak and listen.
- D.
D. Leaders ask members what they think and feel rather than guessing what is on their minds.
- E.
E. Leaders do not fake attention.
- 21.Good listeners use their extra thought speed productively. They do all of the following EXCEPT
- A.
A. Identify and summarize main ideas.
- B.
B. Pay extra attention to nonverbal behavior.
- C.
C. Analyze arguments.
- D.
D. Assess the relevance of a speaker's comments.
- E.
E. Listen exclusively for specific facts and statistics.
- 22.. Identify the negative listening attitude that does not follow the Golden Listening Rule.
- A.
A. interested
- B.
B. responsible
- C.
C. group-centered
- D.
D. superior
- E.
E. open-minded
- 23.. When Ralph Nichols wrote "We must always withhold evaluation until our comprehension is complete," which listening strategy was he describing?
- A.
A. listen for big ideas
- B.
B. overcome distractions
- C.
C. "listen" to nonverbal behavior
- D.
D. listen before you leap
- E.
E. help your group listen
- 24.. Which of the follow listening strategies would you be using if you asked "Am I right in saying that all of us agree to meet on Saturday to finish the project?"
- A.
A. listen for big ideas
- B.
B. overcome distractions
- C.
C. "listen" to nonverbal behavior
- D.
D. listen before you leap
- E.
E. help your group listen
- 25.Which of the following statements is NOT a characteristic of effective paraphrasing?
- A.
A. It is the ability to restate in new words what a person has said.
- B.
B. It is a form of feedback.
- C.
C. It is the ability to repeat what a person has said.
- D.
D. It usually includes a request for confirmation.
- E.
E. It can be used for many purposes.
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