People come in different personalities, and this means that they will have different views on a subject. That being said, it is important when dealing with a group to ensure that their views matter and if conflicts arise have means ready to deal with them. The quiz below is designed to help you out when it comes to group communication. Try it!
Feedback
Listening
Self-centered listening
The Golden Listening Rule
Working memory
Less than 10%
Less than 30%
More than 50%
More than 70%
About 95%
15%
25%
35%
45%
55%
has a large capacity, enabling group members to remember names, numbers, and discuss issues.
Is highly effective for listening to speeches and lectures.
Helps you remember about 7 (plus or minus 2) different items or bits of information at one time.
allows you to sift through what you've heard to create new meaning.
Does all of the above.
10–20
20–40
30–50
40–60
40–70
Hearing
Desire
Opportunity
Memory
Empathy
Analytical listening.
Empathic listening.
Comprehensive listening.
Appreciative listening.
Discriminative listening.
Analytical listening
Empathic listening
Comprehensive listening
Appreciative listening
Discriminative listening
Critical listening
Empathic listening
Comprehensive listening
Appreciative listening
Discriminative listening
Comprehensive listening
Empathic listening
Analytical listening
Appreciative listening
Discriminative listening
A. comprehensive listening
B. empathic listening
C. analytical listening
D. appreciative listening
E. discriminative listening
A. comprehensive listening
B. empathic listening
C. analytical listening
D. appreciative listening
E. discriminative listening
A. comprehensive listening
B. empathic listening
C. analytical listening
D. appreciative listening
E. discriminative listening
A. being conscious of your feedback.
B. focusing on the speaker, not yourself.
C. avoiding talking about your own experiences and feelings.
D. monitoring your feedback to show concern.
E. doing all of the above.
A. avoiding evaluative reactions.
B. paying attention to the clarity of a member's words.
C. maintaining a strong belief in your own position.
D. evaluating the quality of arguments and evidence.
E. doing all of the above.
A. setting aside time for appreciative listening.
B. preparing to listen appreciatively.
C. welcoming opportunities to hear something challenging.
D. both a and b
E. all of the above
A. comprehensive and analytical listening.
B. comprehensive and empathic listening.
C. comprehensive and appreciative listening.
D. analytical and empathic listening.
E. analytical and appreciative listening.
A. empathic and comprehensive listening.
B. empathic and analytical listening.
C. empathic and appreciative listening.
D. comprehensive and analytical listening.
E. comprehensive and appreciative listening.
A. listening to evaluate the quality of arguments and evidence used by others.
B. listening that shows no respect for the opinions of others.
C. listening for the purpose of criticizing the ideas of others.
D. listening for personal information that can be used to humiliate or criticize others.
E. faking listening in order to impress high-status members.
A. Leaders make sure all members comprehend what is said to avoid misunderstandings.
B. Leaders intervene at the slightest hint of hostility to defuse destructive conflict.
C. Leaders interrupt members who talk too much to ensure that everyone gets an equal chance to speak and listen.
D. Leaders ask members what they think and feel rather than guessing what is on their minds.
E. Leaders do not fake attention.
A. Identify and summarize main ideas.
B. Pay extra attention to nonverbal behavior.
C. Analyze arguments.
D. Assess the relevance of a speaker's comments.
E. Listen exclusively for specific facts and statistics.
A. interested
B. responsible
C. group-centered
D. superior
E. open-minded
A. listen for big ideas
B. overcome distractions
C. "listen" to nonverbal behavior
D. listen before you leap
E. help your group listen
A. listen for big ideas
B. overcome distractions
C. "listen" to nonverbal behavior
D. listen before you leap
E. help your group listen
A. It is the ability to restate in new words what a person has said.
B. It is a form of feedback.
C. It is the ability to repeat what a person has said.
D. It usually includes a request for confirmation.
E. It can be used for many purposes.