Chapter 10 Group Communication Practice Test

26 Questions | Total Attempts: 285

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Communication Quizzes & Trivia

Most organizations are made up of a large number of people and it is hard trying to understand the different reactions that one may have to a given message. It is therefore important for one as a communicator to learn how to deal with problems that may arise. Take this quiz based on chapter 10 on group communication and see what you know about Structured and creative problem solving in groups.


Questions and Answers
  • 1. 
    Problem solving occurs when a group
    • A. 

      Reaches a conclusion

    • B. 

      Passes judgment on an issue under consideration

    • C. 

      Develops a plan for reducing or eliminating the harmful effects of a problem

    • D. 

      Chooses among alternatives

    • E. 

      Analyzes the history, causes, and effects of a problem

  • 2. 
    All of the following statements describe decisions making in groups except
    • A. 

      Groups usually take less time to make a decision than an individual working alone

    • B. 

      A group generates more ideas than indivudal working alone

    • C. 

      Group generally produce better decisions than individuals

    • D. 

      All of the above

    • E. 

      None of the above

  • 3. 
    As a decision-making method, voting works best when
    • A. 

      A group is not pressed for time

    • B. 

      An issue is highly controversial

    • C. 

      A group is small enough to make vote counting easy

    • D. 

      There is no other way to break a deadlock

    • E. 

      The group usually uses voting to make decisions

  • 4. 
    A company's recycling task force is composed of 15 members. If the task force makes decisions based on a consensus, how many members must be in favor of the group decisions?
    • A. 

      5

    • B. 

      7

    • C. 

      8

    • D. 

      10

    • E. 

      15

  • 5. 
    What are the signs of a false consensus?
    • A. 

      Every group member agrees to support a decision or action

    • B. 

      in order to avoid disagreement and conflict, group members agree on a common decision

    • C. 

      In order to achieve consensus, all group members take part in shaping a decision

    • D. 

      A decision is made that avoids a win/loss vote

    • E. 

      Consensus presents a united

  • 6. 
    There are 12 members in your group. How many members must be in favor of a proposal when deciding by authority rule?
    • A. 

      1

    • B. 

      6

    • C. 

      7

    • D. 

      10

    • E. 

      12

  • 7. 
    A company's recylcing task force gathered information on various recycling programs and met several times to choose which program would best suit the needs of the company. The group's reccommendation was presented to the company's vice president of operations, who ultimately chose a program other than the one reccomended by the task force. which method of decision making was used in this situation?
    • A. 

      Authority rule

    • B. 

      Consensus

    • C. 

      Majority vote

    • D. 

      Minority rule

    • E. 

      2/3 vote

  • 8. 
    How many of our company employees hire a daycare provider to watch their children during work day? This group discussion question represents a question of
    • A. 

      Policy

    • B. 

      Procedure

    • C. 

      Fact

    • D. 

      Conjecture

    • E. 

      Value

  • 9. 
    How can the company assist employees with their childcare needs? This group discussion question represents a question of
    • A. 

      Policy

    • B. 

      Procedure

    • C. 

      Fact

    • D. 

      Conjecture

    • E. 

      Value

  • 10. 
    How can the company assist employees with their childcare needs? This group discussion question represents a question of
    • A. 

      Policy

    • B. 

      Procedure

    • C. 

      Fact

    • D. 

      Conjecture

    • E. 

      Value

  • 11. 
    Who will be the next student government president? This discussion question represents a question of 
    • A. 

      Policy

    • B. 

      Procedure

    • C. 

      Fact

    • D. 

      Conjecture

    • E. 

      Value

  • 12. 
    In their book, Decision Making styles, Suzanne Scott and Reginald Bruce look at 5 decision-making styles. Group members who say "It just feels like hte right thing to do" are most likely using _______________ decision making style
    • A. 

      Rational

    • B. 

      Intutive

    • C. 

      Dependent

    • D. 

      Avoidant

    • E. 

      Spontaneous

  • 13. 
    In their book, Decision Making Styles, Suzanne Scott and Reginald Bruce look at 5 decision- making styles. Group members who say "if you think it's okay, then I'll do it" are most likelly using ________ decision making style. 
    • A. 

      Rational

    • B. 

      Intuitive

    • C. 

      Dependent

    • D. 

      Avoidant

    • E. 

      Spontaneous

  • 14. 
    Which of the following problem solving procedures is based on John Dewey's Reflective Thinking Process? 
    • A. 

      The Standard Agenda

    • B. 

      The Single Question Format

    • C. 

      Nominal Group Technique

    • D. 

      Brainstorming

    • E. 

      Functional Theory

  • 15. 
    The first 3 steps in the Standard Agenda format of group problem solving are
    • A. 

      Problem identification, fact finding, solution evaluation and selection

    • B. 

      Problem identification, task clarification, solution implementation

    • C. 

      Task clarification, problem identification, fact finding

    • D. 

      Fact finding, problem identification, task clarification

    • E. 

      Fact finding, solution criteria, solution selection

  • 16. 
    Getting bogged down in analyzing the problem is referred to 
    • A. 

      Groupthink

    • B. 

      Conjecture

    • C. 

      Consensus

    • D. 

      Analysis paralysis

    • E. 

      Fact finding

  • 17. 
    In what way is functional theory different than standard agenda method of problem solving?
    • A. 

      Competent performance of each function is more important than performing function in an exact order

    • B. 

      Functional theory recognizes that group goals and unspoken assumptions can affect the choice of solutions

    • C. 

      Functional theory emphasizes the group's ability to recognize and understand both the pros and cons when considering a solution

    • D. 

      Communication is the instrument used, with varying degrees of success, to reach decisions and generate solutions

    • E. 

      All of the above

  • 18. 
    The Functional Theory approach to problem solving focuses on
    • A. 

      Giving group members a chance to hear and understand the opinions and needs of others

    • B. 

      Planning and coordinating the many steps needed to carry out a solution or agreed upon action

    • C. 

      Allowing ideas to be generated by individuals working alone rather than emerging from group interaction

    • D. 

      Generating as many ideas as possible in a short period of time

    • E. 

      Preparation, competence, and communication

  • 19. 
    The first three steps in the Single Question Format for problem solving are
    • A. 

      Analyze the issues, identify the problem, identify possible solutions

    • B. 

      Identify the problem, create a collaborative setting, analyze the issues

    • C. 

      Create a collaborative setting, analyze the issues, identify the problem

    • D. 

      Analyze the issues, identify possible solutions, answer single questions

    • E. 

      Task clarification, fact finding, solution selection

  • 20. 
    Your group needs to come up with a discussion topic for a class assignment. The group works together, suggesting as many topics as possible. Members welcome all ideas and do not criticize suggestions of other members. Which decision-making method is the group using?
    • A. 

      The Functional Approach

    • B. 

      The Single Question Format

    • C. 

      Brainstorming

    • D. 

      Consensus seeking

    • E. 

      Nominal Group Technique

  • 21. 
    All of the following are considered guidelines for effective brainstorming EXCEPT
    • A. 

      Evaluate ideas only at the end

    • B. 

      Post the ideas for all to see

    • C. 

      Wait awhile for group members to think before starting the brainstorming

    • D. 

      Avoid combining ideas

    • E. 

      Do not praise other members' ideas as they are suggested

  • 22. 
    During phase 1 (Idea  Generation) of Nominal Group Technique
    • A. 

      Members explain their support or non support for each item

    • B. 

      Members, in turn, present one idea form their privately written list

    • C. 

      Members discuss the merits of each idea before voting occurs

    • D. 

      Members vote by ranking or rating ideas privately and in writing

    • E. 

      The group decision in the mathematically pooled outcome of members' individual votes

  • 23. 
    Consider using the Decreasing Options Technique (DOT) when
    • A. 

      The group is small, with no more than 7 members

    • B. 

      Members cannot generate many ideas or solutions

    • C. 

      The group wants to hear from expert and influential members

    • D. 

      The group wants to ensure equal opportunities for input by all members

    • E. 

      The group has plenty of time to discuss multiple or controversial ideas

  • 24. 
    The major advantage and reason for using the DOT method is that it
    • A. 

      Focuses on preparation, competence, and communication functions

    • B. 

      Requires members to analyze questions of fact, value, conjecture, and policy

    • C. 

      Helps reduce and refine a large number of suggestions into manageable number of ideas

    • D. 

      Relies on the creativity of all members

    • E. 

      Helps avoid negative evaluation and criticism of ideas and solutions

  • 25. 
    Which is the correct order of the four steps in the Decreasing Options Technique?
    • A. 

      Generate ideas, post ideas, sort ideas, dot ideas

    • B. 

      Dot ideas, sort ideas, post ideas, generate ideas

    • C. 

      Generate ideas, post ideas, dot ideas, sort ideas

    • D. 

      Post ideas, generate ideas, dot ideas, sort ideas

    • E. 

      Post ideas, generate ideas, sort ideas, dot ideas

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