Verbal And Non Verbal Communication In Groups: Trivia Quiz!

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Verbal And Non Verbal Communication In Groups: Trivia Quiz! - Quiz

There are different ways in which people choose to communicate, and they can either be verbal or non-verbal. There are different types of non-verbal cues that you can pick up from someone and decipher the message being passed. How good do you think you are when it comes to these two types of communication? Take up this quiz and get to find out!


Questions and Answers
  • 1. 

    Which of the following terms is used to describe personal feelings and emotions connected to the meaning of a word?

    • A.

      Bypassing

    • B.

      Denotation

    • C.

      Connotation

    • D.

      Abstract

    • E.

      Concrete

    Correct Answer
    C. Connotation
    Explanation
    Connotation is the term used to describe personal feelings and emotions connected to the meaning of a word. It refers to the associations and implications that a word carries beyond its literal definition. Connotation can vary between individuals and cultures, as it is influenced by personal experiences and societal norms. It adds depth and richness to language, allowing for nuanced communication and interpretation.

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  • 2. 

    Defining a computer as "a programmable electronic device that stores retrieve, and processes data" represents what type of meaning?

    • A.

      Bypassing

    • B.

      Denotation

    • C.

      Connotation

    • D.

      Abstract

    • E.

      Jargon

    Correct Answer
    B. Denotation
    Explanation
    The definition provided for a computer as "a programmable electronic device that stores, retrieves, and processes data" represents denotation. Denotation refers to the literal or dictionary meaning of a word or phrase, without any emotional or cultural associations. In this case, the definition is providing a straightforward and factual description of what a computer is and what it does, without any additional connotations or interpretations.

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  • 3. 

    If reading or hearing the word "computer" evokes a negative image of an increasingly complex software nightmare that frustrates and infuriates you, what type of meaning is influencing your response to the word?  

    • A.

      Bypassing

    • B.

      Denotation

    • C.

      Connotation

    • D.

      Concrete

    • E.

      Jargon

    Correct Answer
    C. Connotation
    Explanation
    The correct answer is connotation. Connotation refers to the emotional or cultural associations that a word carries, beyond its literal meaning. In this case, the negative image and frustration associated with the word "computer" indicate a connotation that influences the response to the word.

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  • 4. 

    Which of the following is an example of an abstract word?

    • A.

      Meeting

    • B.

      Table

    • C.

      Computer

    • D.

      Dictionary

    • E.

      Fairness

    Correct Answer
    E. Fairness
    Explanation
    Fairness is an example of an abstract word because it represents a concept or idea that cannot be perceived through the senses. Unlike concrete words like meeting, table, computer, and dictionary, which refer to objects or events that can be observed or experienced directly, fairness is a subjective concept that relates to principles of justice, equality, and impartiality. It is a quality that cannot be physically seen or touched, making it an abstract word.

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  • 5. 

    Which of the following words would be considered the most concrete description of a member's behavior?

    • A.

      Disrupts

    • B.

      Rude

    • C.

      Insensitive

    • D.

      Burps

    • E.

      Offends

    Correct Answer
    D. Burps
    Explanation
    The word "burps" would be considered the most concrete description of a member's behavior because it specifically refers to the act of releasing gas from the stomach through the mouth, which is a clear and tangible action. The other words - disrupts, rude, insensitive, and offends - are more subjective and open to interpretation, whereas "burps" is a specific and observable behavior.

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  • 6. 

    _______________ is the means we use to achieve group goals, the stimulus we use to build relationships, and the evidence we use to assess group work.

    • A.

      Connotation

    • B.

      Bypassing

    • C.

      Climate

    • D.

      Team talk

    • E.

      Provisionalism

    Correct Answer
    D. Team talk
    Explanation
    Team talk is the means we use to achieve group goals, the stimulus we use to build relationships, and the evidence we use to assess group work. It refers to the communication and discussions that take place within a team or group, where members exchange ideas, coordinate efforts, and provide feedback to one another. Team talk is essential for effective collaboration, as it helps in setting and achieving goals, fostering relationships, and evaluating the progress and outcomes of the group's work.

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  • 7. 

    Which of the following statements illustrates the Social Equality Dimension of team talk?

    • A.

      "I don't think we should quit until we're finished. "

    • B.

      "Hey guys, let's find out where Lee stands on this before we do anything this far out."

    • C.

      "What do you need to know from us to do this?"

    • D.

      "How many of you think that Lee is right?"

    • E.

       "We've always done it this way."

    Correct Answer
    B. "Hey guys, let's find out where Lee stands on this before we do anything this far out."
    Explanation
    This statement illustrates the Social Equality Dimension of team talk because it shows an inclusive approach to decision-making by seeking input from all team members, including Lee. It recognizes the importance of considering everyone's perspective and ensuring equal participation in the decision-making process.

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  • 8. 

    . Which of the following statements illustrates the Conflict Management Dimension of team talk?

    • A.

      "We've finished this in record time. "

    • B.

      "Hey guys, let's find out where Lee stands on this before we do anything this far out."

    • C.

      "Could we back up and look at this from a different angle?"

    • D.

       "How many of you think that Lee is right?"

    • E.

       "Does this meet our standard for good work?"

    Correct Answer
    C. "Could we back up and look at this from a different angle?"
    Explanation
    The statement "Could we back up and look at this from a different angle?" illustrates the Conflict Management Dimension of team talk. This statement suggests that the team member is willing to consider alternative perspectives and explore different viewpoints, which can help in resolving conflicts and finding common ground among team members. It shows a willingness to address potential conflicts and find a mutually agreeable solution, promoting effective conflict management within the team.

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  • 9. 

    . All of the following communication strategies can help improve a group's team talk EXCEPT

    • A.

       Express your individual needs.

    • B.

      Use the pronouns "we," "us," and "our."

    • C.

      Listen to dissenters.

    • D.

      Speak in a specific and active voice.

    • E.

      Ask more "what if" questions.

    Correct Answer
    A.  Express your individual needs.
    Explanation
    Expressing individual needs may not necessarily improve the team talk as it focuses on personal desires and may not align with the group's goals or objectives. The other communication strategies mentioned, such as using inclusive pronouns, listening to dissenters, speaking in a specific and active voice, and asking "what if" questions, promote collaboration, effective communication, and a shared understanding within the group, which can contribute to improving team talk.

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  • 10. 

    . How should you use team talk to produce a stronger, more cooperative group?

    • A.

      Encourage group members to express disagreements and listen patiently to dissenters.

    • B.

       Ask more "what if" questions and make fewer "we can't do it" statements.

    • C.

      Ask group members to address you by your first name or nickname.

    • D.

      Speak in a specific and active voice rather than an abstract and passive voice.

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    Encouraging group members to express disagreements and listening patiently to dissenters can help create a stronger and more cooperative group by fostering open communication and promoting diverse perspectives. Asking more "what if" questions and making fewer "we can't do it" statements can stimulate creative thinking and problem-solving within the team. Asking group members to address you by your first name or nickname can contribute to a more informal and friendly atmosphere, which can enhance collaboration and trust among team members. Speaking in a specific and active voice rather than an abstract and passive voice can help clarify expectations and responsibilities, ensuring effective communication and accountability within the group. Therefore, all of the above strategies can contribute to producing a stronger, more cooperative group.

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  • 11. 

    . The statement "Let's keep working on this report until we're ready for a dinner break. That way we may not have to meet tomorrow" is an indicator of which team talk dimension?

    • A.

      E. negotiation process

    • B.

      D. social distance

    • C.

      C. power differentiation

    • D.

      B. interdependence

    • E.

      A. identification

    Correct Answer
    E. A. identification
    Explanation
    The statement "Let's keep working on this report until we're ready for a dinner break. That way we may not have to meet tomorrow" indicates the dimension of identification. This is because the speaker is suggesting that by working together and completing the report, they can avoid the need for a future meeting. This shows a sense of shared goals and a desire to work together as a team.

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  • 12. 

    . The specialized or technical language of a profession is referred to as

    • A.

      D. abstract.

    • B.

      E. jargon.

    • C.

      C. concrete.

    • D.

      B. dialects.

    • E.

      A. denotative.

    Correct Answer
    B. E. jargon.
    Explanation
    The specialized or technical language of a profession is referred to as "jargon". Jargon consists of words and phrases that are specific to a particular field or industry and may not be easily understood by those outside of that profession. It is used to communicate complex ideas and concepts within a specific community or group.

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  • 13. 

    . At a regular study group meeting, one member asks that everyone be able to "summarize the most important information in each chapter." At the next meeting, a group member distributes an outline of the textbook's important concepts but wonders why no one else in the group has made the same effort. This misunderstanding is an example of

    • A.

      E. concrete words.

    • B.

      D. bypassing.

    • C.

      C. failure to interpret nonverbal behavior.

    • D.

      A. failure to follow the rules of language.

    • E.

      B. denotation.

    Correct Answer
    B. D. bypassing.
    Explanation
    This misunderstanding is an example of bypassing because the member who distributed the outline interpreted the request for summarizing the most important information in each chapter differently from the rest of the group. The other group members may have understood the request differently or may not have realized that summarizing the important concepts is what was being asked for. This miscommunication resulted in the member feeling confused as to why no one else made the same effort.

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  • 14. 

    . In a section on avoiding abusive language, your textbook suggests that if you take action against others, make sure you avoid all forms of verbal abuse EXCEPT

    • A.

      D. using sarcasm to wound others.

    • B.

      E. expressing your personal objections.

    • C.

      C. calling members insulting names.

    • D.

      B. swearing.

    • E.

      A. raising your voice.

    Correct Answer
    B. E. expressing your personal objections.
    Explanation
    The textbook suggests that if you take action against others, you should avoid all forms of verbal abuse except for expressing your personal objections. This means that it is acceptable to voice your disagreement or disapproval in a respectful and non-abusive manner. However, using sarcasm to wound others, calling them insulting names, swearing, and raising your voice are all forms of verbal abuse that should be avoided.

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  • 15. 

    . Researchers such as Deborah Tannen claim that men and women use language differently. Men, she maintains, are more likely to

    • A.

      B. assert their ideas and verbally compete with others.

    • B.

      A. use communication to maintain relationships and cooperate with others.

    • C.

      C. include qualifiers and tag questions in their sentences.

    • D.

      D. provide more supporting or explanatory details before getting to the point.

    • E.

      E. speak tentatively.

    Correct Answer
    A. B. assert their ideas and verbally compete with others.
    Explanation
    Men, according to Deborah Tannen, are more likely to assert their ideas and verbally compete with others. This suggests that men tend to use language as a means of asserting their opinions and engaging in competitive conversations. They may prioritize expressing their own ideas and trying to establish dominance in discussions. This is in contrast to women, who Tannen suggests are more likely to use communication to maintain relationships and cooperate with others.

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  • 16. 

    . Which of the following answers represents an accent rather than a dialect?

    • A.

      A. Someone from Boston says "cah" rather than car.

    • B.

      B. Someone from Alabama says "Ah nevah go theyuh."

    • C.

      C. Someone from Asia says "lice" instead of rice.

    • D.

      D. People from different states call a carbonated beverage a soda, pop, tonic, or soda pop.

    • E.

      E. All of the above are accents.

    Correct Answer
    C. C. Someone from Asia says "lice" instead of rice.
    Explanation
    The correct answer is c because it represents a pronunciation difference specific to a particular accent, rather than a broader regional or cultural variation in language use. The other options represent dialectical variations or regional language differences rather than a specific accent.

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  • 17. 

    . In reviewing the research on dialects, Carley Dodd has drawn several conclusions. Which statement is NOT one of Dodd's conclusions?

    • A.

      A. People judge others by their speech.

    • B.

      B. Upward mobility and social aspirations influence whether people change their speech to the accepted norms.

    • C.

      C. It would be unethical to speak differently at home than you would speak at work.

    • D.

      D. General American Speech is most accepted by the majority of the American culture.

    • E.

      E. People should be aware of dialect prejudices and attempt to look beyond the surface.

    Correct Answer
    C. C. It would be unethical to speak differently at home than you would speak at work.
    Explanation
    The statement "It would be unethical to speak differently at home than you would speak at work" is not one of Dodd's conclusions because Dodd's conclusions are focused on the social and cultural aspects of dialects, not on ethical considerations of language use in different contexts.

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  • 18. 

    . The variations in vocabulary, pronunciation, syntax, and style that distinguish speakers from different ethnic groups and geographic areas are referred to as

    • A.

      A. denotative differences.

    • B.

      B. dialects.

    • C.

      C. codeswitching.

    • D.

      D. abstract meaning.

    • E.

      E. jargon.

    Correct Answer
    B. B. dialects.
    Explanation
    The variations in vocabulary, pronunciation, syntax, and style that distinguish speakers from different ethnic groups and geographic areas are referred to as dialects. Dialects are specific forms of a language that are spoken in a particular region or by a particular group of people. They can involve differences in vocabulary, pronunciation, grammar, and even cultural references. These variations can be influenced by factors such as geography, history, and social identity.

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  • 19. 

    . When African Americans speak one way among white people or in business settings and quite differently at home, they are

    • A.

      A. using jargon.

    • B.

      B. bypassing.

    • C.

      C. codeswitching.

    • D.

      D. accenting.

    • E.

      E. culture-jumping.

    Correct Answer
    C. C. codeswitching.
    Explanation
    The behavior described in the question, where African Americans speak differently in different settings, is known as codeswitching. Codeswitching refers to the practice of alternating between different languages or language varieties, and in this case, it refers to switching between different ways of speaking or dialects. This behavior is often seen as a way for individuals to navigate different social contexts and adapt their language use to fit in or communicate effectively in different settings.

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  • 20. 

    . Research suggests that nonverbal communication accounts for between _________% of the meaning we communicate to others.

    • A.

      A. 20–30

    • B.

      B. 30–40

    • C.

      C. 40–50

    • D.

      D. 50–60

    • E.

      E. 60–70

    Correct Answer
    E. E. 60–70
    Explanation
    Research suggests that nonverbal communication accounts for between 60-70% of the meaning we communicate to others. This means that the majority of the message we convey to others is through nonverbal cues such as body language, facial expressions, and tone of voice. Verbal communication, on the other hand, only accounts for a smaller portion of the overall meaning. This highlights the importance of paying attention to nonverbal signals when communicating with others, as they can often convey more information and emotions than words alone.

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  • 21. 

    . Researchers maintain that good-looking people _______________ than less attractive people.

    • A.

      A. are seen as friendlier

    • B.

      B. are seen as more credible

    • C.

      C. make more money

    • D.

      D. get promoted more often

    • E.

      E. all of the above

    Correct Answer
    E. E. all of the above
    Explanation
    Research has consistently shown that good-looking people are perceived as friendlier, more credible, and tend to make more money and get promoted more often than their less attractive counterparts. This is often referred to as the "beauty bias" or the "halo effect," where attractive individuals are assumed to possess other positive qualities as well. These perceptions can lead to various advantages and opportunities for good-looking people in social, professional, and financial domains.

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  • 22. 

    . The study of body movement and physical expression is referred to as

    • A.

      A. kinesics.

    • B.

      B. word stress.

    • C.

      C. proxemics.

    • D.

      D. territoriality.

    • E.

      E. polychronic.

    Correct Answer
    A. A. kinesics.
    Explanation
    Kinesics refers to the study of body movement and physical expression. It involves analyzing nonverbal communication through gestures, facial expressions, posture, and body language. By studying kinesics, researchers can gain insights into how individuals convey emotions, attitudes, and intentions through their physical movements. This field of study is essential in understanding human behavior and communication patterns.

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  • 23. 

    . Posture, touch, and gestures are examples of

    • A.

      A. territoriality.

    • B.

      B. intimate distance.

    • C.

      C. denotation.

    • D.

      D. polychronics.

    • E.

      E. kinesics.

    Correct Answer
    E. E. kinesics.
    Explanation
    Posture, touch, and gestures are all examples of nonverbal communication cues that fall under the category of kinesics. Kinesics refers to the study of body movement, including facial expressions, hand gestures, and body posture, as a means of communication. These nonverbal cues can convey emotions, attitudes, and intentions, and are an important aspect of human interaction and understanding.

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  • 24. 

    . While preparing for a corporate job interview, Richard pays careful attention to selecting appropriate clothing (including the long-sleeved shirt to hide his tattoo), reminding himself to smile and establish eye contact with the person who will be interviewing him, and answering possible questions in a strong, confident voice. What aspect of nonverbal communication has Richard failed to consider?

    • A.

      A. appearance

    • B.

      B. vocal quality

    • C.

      C. facial expression

    • D.

      d. body movement

    • E.

      E. all of the above

    Correct Answer
    D. d. body movement
    Explanation
    Richard has paid attention to his appearance by selecting appropriate clothing, he has reminded himself to smile and establish eye contact for facial expressions, and he has prepared to answer questions in a strong, confident voice for vocal quality. However, he has failed to consider his body movement. Body movement, such as posture and gestures, is an important aspect of nonverbal communication that can convey confidence, engagement, and professionalism. Richard should also focus on his body language during the interview to create a positive impression.

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  • 25. 

    . According to your textbook, task-oriented leaders are attracted to the head of a table, while more socially oriented leaders are likely to sit

    • A.

      A. in the middle position at the side of a table.

    • B.

      B. at the corner of a table in order to avoid sitting at the head of the table.

    • C.

      C. at various places around the table in order to sit side-by-side with every member.

    • D.

      D. at the head of the table, just like task-oriented leaders.

    • E.

      E. next to a task-oriented member who can keep the leader on track.

    Correct Answer
    A. A. in the middle position at the side of a table.
    Explanation
    The explanation for the correct answer is that task-oriented leaders prefer to sit at the head of the table because it gives them a clear view of the entire group and allows them to take charge and direct the conversation. On the other hand, socially oriented leaders are more interested in building relationships and fostering collaboration, so they are likely to sit in the middle position at the side of the table. This allows them to be closer to the other members and engage in more informal and interactive conversations.

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  • 26. 

    . Anthropologist Edward T. Hall identifies 4 zones of interaction used by most North Americans. Which of the following answers is NOT one of Hall's zones?

    • A.

      A. intimate distance

    • B.

      B. personal distance

    • C.

      C. social distance

    • D.

      D. business distance

    • E.

      E. public distance

    Correct Answer
    D. D. business distance
    Explanation
    Edward T. Hall identifies four zones of interaction used by most North Americans, which are intimate distance, personal distance, social distance, and public distance. The answer choice d. business distance is not one of Hall's zones.

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  • 27. 

    . What are the distance parameters most North Americans use when interacting with new acquaintances and strangers?

    • A.

      A. 0 to 18 inches

    • B.

      B. 18 inches to 4 feet

    • C.

      C. 4 feet to 8 feet

    • D.

      D. 8 feet to 12 feet

    • E.

      E. 12 feet to 15 feet

    Correct Answer
    C. C. 4 feet to 8 feet
    Explanation
    North Americans typically use a distance parameter of 4 feet to 8 feet when interacting with new acquaintances and strangers. This distance allows for a comfortable personal space while still allowing for conversation and interaction.

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  • 28. 

    . Members of most well-established groups interact with one another at Hall's

    • A.

      A. intimate distance.

    • B.

      B. personal distance.

    • C.

      C. social distance.

    • D.

      D. business distance.

    • E.

      E. public distance.

    Correct Answer
    B. B. personal distance.
    Explanation
    Members of well-established groups interact with one another at personal distance. Personal distance refers to the space maintained between individuals who have a close relationship, such as friends or family members. This distance allows for comfortable communication and interaction while still respecting personal boundaries. In contrast, intimate distance is even closer and typically reserved for very close relationships, while social distance and public distance are more appropriate for interactions with strangers or in public settings. Business distance may refer to a professional distance maintained in a work or business context, but it is not the most suitable answer in this case.

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  • 29. 

    . Jack Gibb describes 6 pairs of communication behaviors that influence whether a group's climate is defensive or supportive. Which of the following communication behaviors is the opposite of evaluation?

    • A.

      A. control

    • B.

      B. problem orientation

    • C.

      C. strategy

    • D.

      D. superiority

    • E.

      E. description

    Correct Answer
    E. E. description
    Explanation
    The opposite of evaluation is description. Evaluation involves making judgments or assessments about someone or something, while description simply involves providing factual information or details without any judgment or assessment.

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  • 30. 

    . According to Jack Gibb and his notion of supportive/defensive communication, which communication behavior is the opposite of strategic?

    • A.

      A. evaluation

    • B.

      B. neutral

    • C.

      C. superiority

    • D.

      D. empathetic

    • E.

      E. spontaneous

    Correct Answer
    E. E. spontaneous
    Explanation
    According to Jack Gibb's notion of supportive/defensive communication, the opposite of strategic communication behavior would be spontaneous communication. Strategic communication involves careful planning and consideration of the message being conveyed, while spontaneous communication is impulsive and lacks forethought.

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  • 31. 

    . The statement "That's a stupid way to approach the problem" is an example of which type of response?

    • A.

      A. descriptive

    • B.

      B. evaluative

    • C.

      C. problem-oriented

    • D.

      D. strategic

    • E.

      E. empathetic

    Correct Answer
    B. B. evaluative
    Explanation
    The statement "That's a stupid way to approach the problem" is an example of an evaluative response because it expresses a judgment or opinion about the approach being discussed. It is not simply describing the approach or offering a solution to the problem, but rather evaluating it as being foolish or unintelligent.

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  • 32. 

    . Which dimension of a supportive communication climate is evident when group members are flexible, offer ideas, and welcome suggestions from others?

    • A.

      A. description

    • B.

      B. provisionalism

    • C.

      C. problem control

    • D.

      D. neutrality

    • E.

      E. certainty

    Correct Answer
    B. B. provisionalism
    Explanation
    Provisionalism is evident when group members are flexible, offer ideas, and welcome suggestions from others. This dimension of a supportive communication climate shows that individuals are open-minded and willing to consider different perspectives and possibilities. It encourages collaboration and fosters a positive and inclusive environment where everyone's input is valued.

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  • 33. 

    . After presenting a proposed solution to a group problem, Carlos says "I can't see any other way of solving this that makes sense. " Which defensive behavior is exemplified in Carlos's statement?

    • A.

      A. certainty

    • B.

      B. control

    • C.

      C. evaluation

    • D.

      D. neutrality

    • E.

      E. strategy

    Correct Answer
    A. A. certainty
    Explanation
    In Carlos's statement, he expresses certainty by stating that he cannot see any other way of solving the problem that makes sense. This indicates that he firmly believes in the solution he has proposed and does not see any room for alternative approaches. Carlos's statement reflects a defensive behavior of certainty, where he is defending his solution and asserting its superiority over other possible solutions.

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  • 34. 

    . Toby presents a proposed solution to a group problem and says "If it's okay with everyone, I'd like to explain how this solution worked in a group I once belonged to and how we pulled together to make it work. It may help us with this problem." Which supportive behavior is exemplified in Toby's statement?

    • A.

      A. description

    • B.

      B. empathy

    • C.

      C. equality

    • D.

      D. provisionalism

    • E.

      E. spontaneity

    Correct Answer
    C. C. equality
    Explanation
    Toby's statement exemplifies the supportive behavior of equality. By asking if it's okay with everyone and offering to explain how the solution worked in a group he once belonged to, Toby is demonstrating a desire for everyone's input and equal participation in the decision-making process. He is promoting an equal and inclusive environment where everyone's ideas and experiences are valued.

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  • 35. 

    . Aisha laughs and smiles when she talks, stands close to other group members in a relaxed posture, and uses direct eye contact. What characteristic of nonverbal communication is she using?

    • A.

      A. kinesics

    • B.

      B. nonverbal immediacy

    • C.

      C. spontaneity and provisionalism

    • D.

      D. territoriality

    • E.

      E. social distance

    Correct Answer
    B. B. nonverbal immediacy
    Explanation
    Aisha's behavior of laughing, smiling, standing close to others, and maintaining direct eye contact indicates that she is using nonverbal immediacy. Nonverbal immediacy refers to the behaviors that individuals use to create a sense of closeness, warmth, and involvement with others during communication. Aisha's actions demonstrate her desire to connect with and engage the other group members, creating a positive and friendly atmosphere.

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  • 36. 

    . All of the following nonverbal behaviors are characteristics of nonverbal immediacy EXCEPT

    • A.

      A. more eye contact.

    • B.

      B. more touching.

    • C.

      C. more leaning back.

    • D.

      D. more relaxed posture.

    • E.

      E. more laughing and smiling.

    Correct Answer
    C. C. more leaning back.
    Explanation
    Nonverbal immediacy refers to behaviors that enhance closeness and involvement in communication. These behaviors include making eye contact, touching, having a relaxed posture, and laughing and smiling. Leaning back, on the other hand, creates a physical distance and can be perceived as a lack of interest or engagement. Therefore, it is not considered a characteristic of nonverbal immediacy.

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  • Mar 22, 2023
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