Phar-533 Communications: Practice Exam 1
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Listening is an _________ process, while hearing is a _____________ process.
PHAR-533 Communications: Practice Exam 1 assesses key skills in listening and understanding non-verbal cues in communication. It explores the active process of listening, the significance of non-verbal communication, and the levels of empathy, essential for effective communication in any professional setting.
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- 2.
More than just connecting with another person: instead utilizes the relationship a person has with another to delve deeper into that person's feelings. Offers insight, understanding and possible resolutions.
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Level 1: Tuned Out
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Level 2: Repetition and Pretend Listening
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Level 3: Connection
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Levels 4 and 5: Advanced Empathy
Correct Answer
A. Levels 4 and 5: Advanced EmpathyExplanation
This answer suggests that Levels 4 and 5, which are described as Advanced Empathy, go beyond just connecting with another person. Instead, they utilize the relationship to delve deeper into the person's feelings, offering insight, understanding, and possible resolutions. These levels of empathy indicate a higher level of understanding and empathy, surpassing the previous levels of being tuned out, repetition and pretend listening, and basic connection.Rate this question:
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- 3.
Makes a connection with another person that acknowledges what the person is feeling. Minimum level necessary to forge beneficial relationships and avoid/resolve conflict.
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Level 1: Tuned Out
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Level 2: Repetition or Pretend Listening
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Level 3: Connection
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Levels 4 and 5: Advanced Empathy
Correct Answer
A. Level 3: ConnectionExplanation
Level 3: Connection is the minimum level necessary to forge beneficial relationships and avoid/resolve conflict because it involves making a connection with another person that acknowledges what the person is feeling. This level of listening goes beyond simply hearing the words being spoken and involves actively engaging with the speaker on an emotional level. By showing empathy and understanding, a connection is formed that helps to build trust and rapport with the other person. This level of listening is crucial for effective communication and building strong relationships.Rate this question:
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- 4.
In regards to empathy, you should AVOID saying "______________."
Correct Answer
I understand
"I understand"
understand
"understand"Explanation
In regards to empathy, saying "I understand" or "understand" can be seen as dismissive or invalidating to the person's feelings or experiences. It implies that you fully comprehend their situation when in reality, you may not truly understand the depth of their emotions or the complexity of their circumstances. It is important to show empathy by actively listening, validating their feelings, and offering support rather than assuming that you completely understand their perspective.Rate this question:
- 5.
In the four phases of patient counseling, which phase is the closing discussion?
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Phase 1
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Phase 2
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Phase 3
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Phase 4
Correct Answer
A. Phase 4Explanation
Phase 4 is the closing discussion phase in patient counseling. This phase occurs after the initial assessment, information gathering, and counseling process. During this phase, the healthcare professional summarizes the key points discussed, ensures that the patient understands the information provided, and addresses any remaining concerns or questions. The closing discussion phase allows for a final opportunity to reinforce important information, clarify any misunderstandings, and ensure that the patient feels supported and informed about their healthcare plan.Rate this question:
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- 6.
Which of the following is false when dealing with patients with low health literacy?
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Target 6th grade comprehension level
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Use "yes" or "no" type of questions to gauge comprehension
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Teach back method
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Repetition and summary
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Simplify without being condescending
Correct Answer
A. Use "yes" or "no" type of questions to gauge comprehensionExplanation
When dealing with patients with low health literacy, it is important to use open-ended questions rather than "yes" or "no" type of questions. Open-ended questions allow patients to provide more detailed responses and demonstrate their understanding of the information being conveyed. "Yes" or "no" type of questions may not accurately assess comprehension and may not provide enough information to identify any misunderstandings or gaps in knowledge.Rate this question:
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- 7.
Most health information are written at a 10th grade level.
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True
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False
Correct Answer
A. FalseExplanation
Most health information are written at a 12th grade levelRate this question:
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- 8.
All of the following are ways a pharmacist can incorporate the knowledge of a patient's spirituality into daily practice, EXCEPT?
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Taking a religious/spiritual history
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Consult a spiritual care professional
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Honoring "sacred space" for patients
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Prohibit access to religious resources
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Support or encourage religious/spiritual beliefs
Correct Answer
A. Prohibit access to religious resourcesExplanation
There are a few other ways a pharmacist can incorporate the knowledge of a patient's spirituality into daily practice, make sure you look at them.Rate this question:
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- 9.
The purpose of the Transtheoretical Model of Change is to identify patient's current stage of readiness for change and help the patient move along the change continuum.
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True
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False
Correct Answer
A. TrueExplanation
The purpose of the Transtheoretical Model of Change is indeed to identify a patient's current stage of readiness for change and assist them in progressing along the change continuum. This model recognizes that individuals go through various stages when making behavioral changes, and it provides a framework for healthcare professionals to tailor interventions based on the patient's specific stage. By understanding where a patient is in their readiness for change, healthcare providers can offer appropriate support and guidance to facilitate successful behavior change.Rate this question:
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- 10.
All of the following are principles of Motivational Interviewing, EXCEPT:
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Roll with resistance
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Express empathy
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Avoid making decisions
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Develop discrepancy
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Support self efficacy
Correct Answer
A. Avoid making decisionsExplanation
Avoid argumentationRate this question:
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- 11.
Overall, what should be done with making a pharmaceutical intervention with another healthcare professional?
Correct Answer
ListenExplanation
When making a pharmaceutical intervention with another healthcare professional, it is important to listen. This means actively paying attention to what the other person is saying, understanding their perspective, and considering their input. By listening, healthcare professionals can collaborate effectively, share information, and make informed decisions about the best course of action for the patient's pharmaceutical intervention. This helps ensure that the intervention is well-informed, safe, and effective.Rate this question:
- 12.
When communicating with healthcare providers, remember to be ______, _______, and ______.
Correct Answer
polite, prepared, succinctExplanation
When communicating with healthcare providers, it is important to maintain a polite demeanor to establish a respectful and cooperative relationship. Being prepared means having all necessary information and questions ready to efficiently address concerns and make the most of the limited time available. Additionally, being succinct ensures clear and concise communication, allowing healthcare providers to understand and respond effectively to the situation at hand.Rate this question:
- 13.
Culture is often described as the combination of a body of ________, a body of ________, and a body of _________.
Correct Answer
knowledge, belief, behaviorExplanation
Culture is often described as the combination of a body of knowledge, belief, and behavior. This means that culture encompasses the information and understanding that a group of people possess, their shared values and convictions, as well as the actions and practices that they engage in. Knowledge refers to the facts, information, and skills that are acquired and shared within a culture. Belief represents the shared ideas, values, and attitudes that shape the worldview of a culture. Behavior refers to the actions, customs, and practices that are considered acceptable and appropriate within a particular culture. Together, these three components form the foundation of a culture and shape the way its members think, perceive, and interact with the world around them.Rate this question:
- 14.
The ________ and ________ models are use to facilitate cross-cultural communication.
Correct Answer
ESFT, ETHNIC
ETHNIC, ESFT
ESFT; ETHNIC
ETHNIC; ESFTExplanation
The ESFT and ETHNIC models are used to facilitate cross-cultural communication. Both models provide frameworks and strategies for understanding and navigating cultural differences, promoting effective communication and collaboration between individuals from different cultural backgrounds. The ESFT model focuses on exploring, understanding, and appreciating cultural differences, while the ETHNIC model emphasizes empathy, tolerance, and respect for diverse cultural perspectives. By combining the principles and practices of both models, individuals can enhance their cross-cultural communication skills and build stronger relationships across cultures.Rate this question:
- 15.
The reality in using a translator is the use of professional language interpretation services (live or over-the-phone)
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that the reality of using a translator involves the use of professional language interpretation services. However, this is not entirely accurate. While professional language interpretation services can be one way to use a translator, it is not the only way. There are also various translation software and online tools available that can be used for translation purposes. Therefore, the statement is false.Rate this question:
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- 16.
Health literacy is the ability to read, understand and act on health information.
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True
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False
Correct Answer
A. TrueExplanation
Health literacy refers to an individual's capacity to comprehend, evaluate, and utilize health-related information effectively. It involves the ability to read and understand health information, as well as the capability to apply that knowledge to make informed decisions and take appropriate actions regarding one's health. Therefore, the statement that health literacy is the ability to read, understand, and act on health information is accurate.Rate this question:
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- 17.
Which of the following are components of empathy?
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Facilitating
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Implementing
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Assessing
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Perceiving
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Responding
Correct Answer(s)
A. Facilitating
A. Perceiving
A. RespondingExplanation
Empathy is the ability to understand and share the feelings of others. The components of empathy include facilitating, perceiving, and responding. Facilitating refers to creating an environment where empathy can occur, such as actively listening and providing support. Perceiving involves recognizing and understanding the emotions and perspectives of others. Responding entails showing empathy through appropriate actions and expressions. Implementing and assessing are not components of empathy as they do not directly involve understanding and sharing the feelings of others.Rate this question:
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- 18.
Empathy is defined as see, perceive, judge, and respond.
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True
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False
Correct Answer
A. FalseExplanation
Empathy is defined as see, perceive, and respond. Judgement along with projection and sympathy is not empathy.Rate this question:
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- 19.
What is the distance for personal space?
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4 feet to 12 feet
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Beyond 12 feet
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1 inch to 18 inches
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18 inches to 4 feet
Correct Answer
A. 18 inches to 4 feetExplanation
The correct answer is 18 inches to 4 feet. Personal space refers to the physical distance that individuals prefer to keep between themselves and others. This distance can vary depending on cultural norms and personal preferences. Generally, a comfortable distance for personal space ranges from 18 inches to 4 feet, allowing individuals to feel a sense of privacy and avoid feeling crowded.Rate this question:
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- 20.
When counseling a patients that may present challenges, all of the following are types of impairments EXCEPT
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Hearing
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Speech
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Vision
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Physical disabilities
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All of the above are true
Correct Answer
A. All of the above are trueExplanation
The correct answer is "All of the above are true." This means that all of the options listed - hearing, speech, vision, and physical disabilities - are types of impairments that may present challenges when counseling patients.Rate this question:
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- 21.
Stereotyping is a generalizing, usually exaggerated or oversimplified and often offensive, that is used to describe or distinguish a group.
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True
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False
Correct Answer
A. TrueExplanation
Stereotyping refers to the act of making generalizations or assumptions about a group of people based on their characteristics or attributes. These generalizations are often exaggerated, oversimplified, and can be offensive. Therefore, the statement that stereotyping is a generalizing, usually exaggerated or oversimplified, and often offensive way to describe or distinguish a group is true. Stereotyping can lead to unfair judgments and discrimination against individuals based on their membership in a particular group.Rate this question:
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- 22.
The ideal way in using a translator is utilizing family members and friends.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that the ideal way to use a translator is by relying on family members and friends. However, this is not necessarily true. While family members and friends can be helpful in translating, the ideal way to use a translator would be to hire a professional translator or make use of translation services. Professional translators have the necessary skills and expertise to accurately translate languages, ensuring that the translations are of high quality and accurate. Relying solely on family members and friends may not always guarantee the same level of accuracy and quality.Rate this question:
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- 23.
What percentage of communication is non-verbal?
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7%
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25%
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50%
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75%
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93%
Correct Answer
A. 93%Explanation
Non-verbal communication includes gestures, body language, facial expressions, and tone of voice. It is widely believed that non-verbal communication accounts for a significant portion of overall communication, often estimated to be around 93%. This high percentage suggests that the majority of our messages are conveyed through non-verbal cues rather than the actual words we speak. Non-verbal communication plays a crucial role in conveying emotions, attitudes, and intentions, and can often have a stronger impact on the receiver than verbal communication alone.Rate this question:
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- 24.
When dealing with a non-adherent patient, what should you NOT do?
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Use an individualize approach
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Ask about patient perceptions
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Give clear instructions
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Be coercive, threatening, demeaning
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Set reasonable goals
Correct Answer
A. Be coercive, threatening, demeaningExplanation
What should you do with non-adherent patients?
- individualize approach
- give clear instructions
- educate about indication
- ask about patient perceptions
- use tools for adherenceRate this question:
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- 25.
Which of the following does non-verbal communication include? SELECT ALL THAT APPLY
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Pitch
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Tone
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Body gestures
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Facial expressions
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Eye contact
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Appearance
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Body posture
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Spatial distance
Correct Answer(s)
A. Pitch
A. Tone
A. Body gestures
A. Facial expressions
A. Eye contact
A. Appearance
A. Body posture
A. Spatial distanceExplanation
Non-verbal communication includes various aspects such as pitch, tone, body gestures, facial expressions, eye contact, appearance, body posture, and spatial distance. These elements play a crucial role in conveying messages and emotions without the use of words. Pitch and tone refer to the way someone speaks or the sound of their voice, while body gestures involve movements and actions made by the body. Facial expressions convey emotions and feelings, while eye contact establishes a connection and shows attentiveness. Appearance, body posture, and spatial distance also contribute to non-verbal communication by providing visual cues about a person's personality, attitude, and level of comfort.Rate this question:
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- 26.
Which of the following are types of empathy? SELECT ALL THAT APPLY
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Responsive empathy
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Cognitive empathy
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Projective empathy
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Affective empathy
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Recognition empathy
Correct Answer(s)
A. Cognitive empathy
A. Affective empathyExplanation
Cognitive empathy refers to the ability to understand and comprehend another person's perspective, thoughts, and feelings. It involves being able to put oneself in someone else's shoes and see the world from their point of view. Affective empathy, on the other hand, involves being able to share and experience the emotions of others. It is the ability to feel what someone else is feeling and to have a sense of emotional connection with them.Rate this question:
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- 27.
What is the distance for social space?
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4 feet to 12 feet
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Beyond 12 feet
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1 inch to 18 inches
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18 inches to 4 feet
Correct Answer
A. 4 feet to 12 feetExplanation
The correct answer is 4 feet to 12 feet. This range represents the recommended distance for social space, which is the distance individuals should maintain from each other to reduce the risk of spreading infectious diseases. Staying within this range allows for adequate physical distancing and minimizes the potential for close contact and transmission of viruses or germs.Rate this question:
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- 28.
Which component in the Transtheoretical Model of Change is where the patient engages in a healthy behavior?
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Pre-Contemplation
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Contemplation
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Preparation
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Action
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Maintenance
Correct Answer
A. ActionExplanation
The component in the Transtheoretical Model of Change where the patient engages in a healthy behavior is the "Action" stage. This stage is characterized by the individual actively making changes to their behavior and taking steps towards adopting a new, healthier behavior. It is the phase where the individual puts their intentions into practice and starts to implement the desired behavior.Rate this question:
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- 29.
All of the following are part of how to lead an effective interview, EXCEPT:
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Empathy
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Open-ended questions
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Leading questions
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Building rapport
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Active listening
Correct Answer
A. Leading questionsExplanation
Leading questions are not part of how to lead an effective interview because they can influence or manipulate the interviewee's response. Effective interviews should be unbiased and objective, allowing the interviewee to provide their own perspective and thoughts. Leading questions can steer the interviewee towards a desired answer, compromising the integrity of the interview process. Therefore, while empathy, open-ended questions, building rapport, and active listening are all important components of leading an effective interview, leading questions should be avoided.Rate this question:
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- 30.
Which of the following are components of an effective written communication? SELECT ALL THAT APPLY
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Keep language precise so there is no misinterpretation
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Use long sentences and be well-organized
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Rely on your computer and other resources to catch mistakes
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Read out loud what you wrote
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Avoid asking other people for feedback
Correct Answer(s)
A. Keep language precise so there is no misinterpretation
A. Read out loud what you wroteExplanation
An effective written communication requires keeping the language precise to avoid any misinterpretation. This ensures that the message is clear and easily understood by the reader. Additionally, reading out loud what you wrote helps in identifying any errors or inconsistencies in the content, improving the overall quality of the communication.Rate this question:
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- 31.
What is the distance for intimate space?
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4 feet to 12 feet
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Beyond 12 feet
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1 inch to 18 inches
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18 inches to 4 feet
Correct Answer
A. 1 inch to 18 inchesExplanation
Intimate space refers to the personal space that individuals feel comfortable having others in. This distance varies depending on cultural and personal factors. Generally, the distance for intimate space is considered to be between 1 inch to 18 inches. This range allows for close interactions with trusted individuals while still maintaining a sense of personal boundaries.Rate this question:
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- 32.
Healing is a process leading to a greater sense of integrity and wholeness in response to an injury or disease that occurs within the patient.
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True
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False
Correct Answer
A. TrueExplanation
Healing is a natural process that occurs within the body in response to an injury or disease. It involves various physiological and psychological mechanisms that work together to restore the body to a state of integrity and wholeness. This can include physical healing of tissues, as well as emotional and spiritual healing. Therefore, the statement that healing leads to a greater sense of integrity and wholeness in response to an injury or disease is true.Rate this question:
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- 33.
All of the following are part of the HOPE Questions, EXCEPT:
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Organized religion
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Personal spirituality and practices
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Faith, Belief, Meaning
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Effects on medical care and end of life issues
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Sources of hope, meaning, comfort, strength, peace, love, and connection
Correct Answer
A. Faith, Belief, MeaningExplanation
The given answer is "Faith, Belief, Meaning". This is because the question asks for the part that is NOT included in the HOPE Questions. The other options - Organized religion, Personal spirituality and practices, Effects on medical care and end of life issues, and Sources of hope, meaning, comfort, strength, peace, love, and connection - are all included in the HOPE Questions.Rate this question:
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- 34.
Which of the following should be done at the end of the interview? SELECT ALL THAT APPLY
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Schedule follow up
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Thank the patient
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Explain who you are and what you do again
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Answer questions
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Summarize important points
Correct Answer(s)
A. Schedule follow up
A. Thank the patient
A. Answer questions
A. Summarize important pointsExplanation
At the end of the interview, several tasks should be done. Scheduling a follow-up is important to ensure any necessary further actions or appointments are arranged. Thanking the patient is a professional and courteous gesture that shows appreciation for their time and participation. Answering any remaining questions the patient may have is crucial for providing them with complete information and addressing any concerns. Summarizing important points helps to ensure that both parties are on the same page and have a clear understanding of the discussed topics.Rate this question:
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- 35.
Poor listening skills and refusal/inability to understand what others are saying.
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Level 1: Tuned Out
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Level 2: Repetition or Pretend Listening
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Level 3: Connection
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Levels 4 and 5: Advanced Empathy
Correct Answer
A. Level 1: Tuned OutExplanation
The correct answer is Level 1: Tuned Out. This suggests that the person has poor listening skills and refuses or is unable to understand what others are saying. This means that they are not actively engaged in the conversation and may be distracted or disinterested.Rate this question:
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- 36.
Ability to understand another's perspective or mental state.
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Responsive empathy
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Cognitive empathy
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Projective empathy
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Affective empathy
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Recognition empathy
Correct Answer
A. Cognitive empathyExplanation
Cognitive empathy refers to the ability to understand and comprehend another person's perspective or mental state. It involves being able to put oneself in someone else's shoes and understand their thoughts, feelings, and emotions. This type of empathy requires active listening and observation skills to accurately interpret and understand the other person's point of view. It allows individuals to have a deeper understanding of others and can help in building better relationships and effective communication.Rate this question:
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- 37.
Occurs when a person either deliberately or unconsciously conceals a feeling; very brief facial expressions.
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Deliberative expressions
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Unconscious expressions Unconscious expressions
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Macroexpressions
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Microexpressions
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Brief expressions
Correct Answer
A. MicroexpressionsExplanation
Microexpressions are very brief facial expressions that occur when a person either deliberately or unconsciously conceals a feeling. These expressions are often fleeting and can be difficult to detect, as they last for only a fraction of a second. Unlike macroexpressions, which are more easily noticeable and longer in duration, microexpressions provide subtle cues about a person's true emotions or intentions.Rate this question:
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- 38.
In the four phases of patient counseling, which phase is the discussion to gather information?
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Phase 1
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Phase 2
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Phase 3
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Phase 4
Correct Answer
A. Phase 2Explanation
Phase 2 is the phase where the discussion to gather information takes place. In this phase, the healthcare professional engages in a conversation with the patient to gather relevant information about their medical history, current symptoms, and any other necessary details. This information is crucial for the healthcare professional to assess the patient's condition accurately and provide appropriate care.Rate this question:
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- 39.
Which of the following is false when opening a discussion in patient counseling?
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Explain the purpose of the session
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Identify patient or patient's agent
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Start each component of the session by gathering information through open-ended questions
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Introduce self as the pharmacist
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Provide time estimate for encounter
Correct Answer
A. Start each component of the session by gathering information through open-ended questionsExplanation
When opening a discussion in patient counseling, it is important to start each component of the session by gathering information through open-ended questions. This is done to encourage the patient to provide detailed information and express their concerns or questions. By asking open-ended questions, the pharmacist can gather more comprehensive information and tailor their counseling accordingly. This approach helps to establish effective communication and ensures that the patient's needs are addressed adequately.Rate this question:
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- 40.
Which component in the Transtheoretical Model of Change is where the patient does not see a problem with the current behavior and has no interest in behavior change?
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Pre-Contemplation
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Contemplation
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Preparation
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Action
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Maintenance
Correct Answer
A. Pre-ContemplationExplanation
Pre-Contemplation is the correct answer because in this stage of the Transtheoretical Model of Change, the patient does not see a problem with their current behavior and has no interest in changing it. They may be unaware of the negative consequences of their behavior or may be resistant to change. In this stage, the individual is not actively considering or preparing for behavior change.Rate this question:
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- 41.
Which of the following ways are false when improving written communication?
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Aim for 5-6th grade reading level
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Underline, circle key points
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Visual aids instead of words
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Offer to read aloud and explain
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All of the above are true
Correct Answer
A. All of the above are trueExplanation
The statement "All of the above are true" means that all of the given ways are false when improving written communication. This implies that aiming for a 5-6th grade reading level, underlining and circling key points, using visual aids instead of words, and offering to read aloud and explain are not effective strategies for improving written communication.Rate this question:
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- 42.
Which of the following are reasons why we document written communication? SELECT ALL THAT APPLY.
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Continuity of care
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Legal protection
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Reimbursement
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Quality improvement
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Regulatory standards
Correct Answer(s)
A. Continuity of care
A. Legal protection
A. Reimbursement
A. Quality improvement
A. Regulatory standardsExplanation
We document written communication for several reasons. Continuity of care is important because it ensures that all healthcare providers involved in a patient's care have access to accurate and up-to-date information. Legal protection is necessary to protect both the healthcare provider and the patient in case of any legal disputes or claims. Reimbursement is another reason for documentation, as it helps healthcare providers receive payment for the services provided. Quality improvement is facilitated through documentation, as it allows for analysis and evaluation of the care provided. Lastly, regulatory standards require healthcare providers to maintain proper documentation to ensure compliance with industry regulations.Rate this question:
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- 43.
Ability to respond with an appropriate emotion to another's mental state.
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Responsive empathy
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Cognitive empathy
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Projective empathy
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Affective empathy
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Recognition empathy
Correct Answer
A. Affective empathyExplanation
Affective empathy refers to the ability to respond with an appropriate emotion to another person's mental state. It involves understanding and sharing the feelings of others, allowing individuals to connect emotionally and show compassion towards others. This type of empathy enables individuals to not only recognize and understand the emotions of others but also respond to them in a sensitive and supportive manner.Rate this question:
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- 44.
All of the following are important in preparing the setting of an interview, EXCEPT:
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Privacy (maintain confidentiality)
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Allow face-to-face communication
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Temperature, lighting, noise, cleanliness
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Positioning/sitting approximately 12 feet from the patient
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All of the above are true
Correct Answer
A. Positioning/sitting approximately 12 feet from the patientExplanation
The given correct answer is "Positioning/sitting approximately 12 feet from the patient." This is because when preparing the setting of an interview, it is important to consider privacy, allowing face-to-face communication, temperature, lighting, noise, and cleanliness. However, the distance at which the interviewer sits from the patient is not mentioned as an important factor in preparing the setting.Rate this question:
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- 45.
Which of the following are benefits of patient counseling process? SELECT ALL THAT APPLY
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Reduces errors in medication use
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Improves adherence but reduces outcomes
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Reduces adverse drug reactions
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Reduces satisfaction with care
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Reduces healthcare costs
Correct Answer(s)
A. Reduces errors in medication use
A. Reduces adverse drug reactions
A. Reduces healthcare costsExplanation
The patient counseling process has several benefits. It helps reduce errors in medication use by ensuring that patients understand how to properly take their medications and avoid mistakes. It also reduces adverse drug reactions by providing patients with information about potential side effects and how to manage them. Additionally, the counseling process can help reduce healthcare costs by promoting medication adherence and preventing unnecessary hospitalizations or complications.Rate this question:
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- 46.
Curing is physically alleviating the signs and symptoms of disease at the anatomical level by the healthcare practitioner.
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True
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False
Correct Answer
A. TrueExplanation
Curing refers to the process of physically alleviating the signs and symptoms of a disease at the anatomical level by a healthcare practitioner. This involves treating the underlying cause of the disease and providing relief from the symptoms. Therefore, the statement "Curing is physically alleviating the signs and symptoms of disease at the anatomical level by the healthcare practitioner" is true.Rate this question:
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- 47.
Low degree of understanding another's perspective. Parroting what a person is saying, nodding in agreement and providing stock responses.
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Level 1: Tuned Out
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Level 2: Repetition or Pretend Listening
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Level 3: Connection
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Levels 4 and 5: Advanced Empathy
Correct Answer
A. Level 2: Repetition or Pretend ListeningExplanation
The given answer, Level 2: Repetition or Pretend Listening, is the correct answer because it aligns with the description provided in the question. This level refers to parroting what a person is saying, nodding in agreement, and providing stock responses, which indicates a low degree of understanding another's perspective. It suggests that the individual is not actively engaged in the conversation and is only pretending to listen or repeating what the other person is saying without truly comprehending it.Rate this question:
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- 48.
All of the following are things to avoid when conducting an effective interview, EXCEPT:
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'Why' questions
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Inappropriate verbal and nonverbal communication
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Not asking a questions because it is uncomfortable
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Leading questions
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None of the above
Correct Answer
A. None of the aboveExplanation
The correct answer is "None of the above". This means that all of the listed options are things to avoid when conducting an effective interview. 'Why' questions can be seen as confrontational and may put the interviewee on the defensive. Inappropriate verbal and nonverbal communication can create a negative atmosphere and hinder effective communication. Not asking a question because it is uncomfortable can lead to important information being missed. Leading questions can influence the interviewee's responses and compromise the integrity of the interview. Therefore, all of these options should be avoided in order to conduct an effective interview.Rate this question:
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- 49.
Which of the following should be done at the start of the interview? SELECT ALL THAT APPLY
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Briefly summarize key points
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Greet the patient warmly
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Let the patient know the expected length of the interview
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Address and answer questions
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Explain the purpose of the interview
Correct Answer(s)
A. Greet the patient warmly
A. Let the patient know the expected length of the interview
A. Explain the purpose of the interviewExplanation
At the start of the interview, it is important to greet the patient warmly to create a positive and comfortable atmosphere. Explaining the purpose of the interview is also crucial as it helps the patient understand why they are being interviewed and what to expect. Informing the patient about the expected length of the interview is important to manage their time and expectations. Addressing and answering any questions the patient may have is also necessary to ensure clarity and address any concerns.Rate this question:
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Mar 21, 2023Quiz Edited by
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Oct 03, 2015Quiz Created by
Ap1111
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