PHAR-533 Communications: Practice Exam 1 assesses key skills in listening and understanding non-verbal cues in communication. It explores the active process of listening, the significance of non-verbal communication, and the levels of empathy, essential for effective communication in any professional setting.
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10-15%
20-25%
25-50%
50-75%
100%
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Act of will
Attention
Giving input Input
Evaluation
No judging
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7%
25%
50%
75%
93%
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Pitch
Tone
Body gestures
Facial expressions
Eye contact
Appearance
Body posture
Spatial distance
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Tuned In
Repetition or Pretend Listening
Connection
Advanced Empathy
Realization
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Level 1: Tuned Out
Level 2: Repetition or Pretend Listening
Level 3: Connection
Levels 4 and 5: Advanced Empathy
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Level 1: Tuned Out
Level 2: Repetition and Pretend Listening
Level 3: Connection
Levels 4 and 5: Advanced Empathy
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Level 1: Tuned Out
Level 2: Repetition or Pretend Listening
Level 3: Connection
Levels 4 and 5: Advanced Empathy
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Level 1: Tuned Out
Level 2: Repetition or Pretend Listening
Level 3: Connection
Levels 4 and 5: Advanced Empathy
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Responsive empathy
Cognitive empathy
Projective empathy
Affective empathy
Recognition empathy
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Responsive empathy
Cognitive empathy
Projective empathy
Affective empathy
Recognition empathy
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Responsive empathy
Cognitive empathy
Projective empathy
Affective empathy
Recognition empathy
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True
False
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4 feet to 12 feet
Beyond 12 feet
1 inch to 18 inches
18 inches to 4 feet
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4 feet to 12 feet
Beyond 12 feet
1 inch to 18 inches
18 inches to 4 feet
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4 feet to 12 feet
Beyond 12 feet
1 inch to 18 inches
18 inches to 4 feet
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4 feet to 12 feet
Beyond 12 feet
1 inch to 18 inches
18 inches to 4 feet
True
False
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Deliberative expressions
Unconscious expressions Unconscious expressions
Macroexpressions
Microexpressions
Brief expressions
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Facilitating
Implementing
Assessing
Perceiving
Responding
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Health outcomes
Satisfaction
Patient coherence rate
Time and expense savings
Patient understanding
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Perceptions
Patient's satisfaction range
Patient understanding
Hot-cold empathy gap
Health literacy
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Recognizing the presence of weak feelings.
Pausing to imagine how the person feels.
Gathering other inputs and perception of the person's feeling
Legitimizing that feeling.
Disregard the person's effort to cope with the predicament.
Offer support and partnership
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Reduces errors in medication use
Improves adherence but reduces outcomes
Reduces adverse drug reactions
Reduces satisfaction with care
Reduces healthcare costs
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Patient counseling by pharmacists prohibited
ASHP Guidelines on Pharmacist Conducted Patient Education and Counseling
Omnibus Budget Reconciliation Act
HIPAA
APhA Pharmacist Practice Activity Classification
Requirement to offer counseling to all Medicaid patients
Medication Therapy Management
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Patient counseling by pharmacist prohibited
ASHP Guidelines on Pharmacist Conducted Patient Education and Counseling
Omnibus Budget Reconciliation Act
HIPAA
APhA Pharmacist Practice Activity Classification
Requirement to offer counseling to all Medicaid patients
Medication Therapy Management
Rate this question:
Patient counseling by pharmacist prohibited
ASHP Guidelines on Pharmacist Conducted Patient Education and Counseling
Omnibus Budget Reconciliation Act
HIPAA
APhA Pharmacist Practice Activity Classification
Requirement to offer counseling to all Medicaid patients
Medication Therapy Management
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True
False
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True
False
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Phase 1
Phase 2
Phase 3
Phase 4
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Phase 1
Phase 2
Phase 3
Phase 4
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Phase 1
Phase 2
Phase 3
Phase 4
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Phase 1
Phase 2
Phase 3
Phase 4
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Explain the purpose of the session
Identify patient or patient's agent
Start each component of the session by gathering information through open-ended questions
Introduce self as the pharmacist
Provide time estimate for encounter
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Target 6th grade comprehension level
Use "yes" or "no" type of questions to gauge comprehension
Teach back method
Repetition and summary
Simplify without being condescending
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Use an individualize approach
Ask about patient perceptions
Give clear instructions
Be coercive, threatening, demeaning
Set reasonable goals
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Hearing
Speech
Vision
Physical disabilities
All of the above are true
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True
False
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True
False
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True
False
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94%
77%
37%
80%
92%
Rate this question:
94%
77%
37%
80%
92%
Rate this question:
94%
77%
37%
80%
92%
Rate this question:
94%
77%
37%
80%
92%
Rate this question:
94%
77%
37%
80%
92%
Rate this question:
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