First-time Supervisor Level 1 Test

10 Questions | Total Attempts: 42

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First-time Supervisor Level 1 Test

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Questions and Answers
  • 1. 
    Which of the following is not a culprit for failing to delegate?
    • A. 

      Inflexibility

    • B. 

      Cheerleading

    • C. 

      Occupational Hobby

    • D. 

      Lack of Patience

  • 2. 
    Examples of tasks that can be delegated to employees include:
    • A. 

      Compiling Data

    • B. 

      Preparing Agendas

    • C. 

      Setting the daily work schedule

    • D. 

      All of the above

    • E. 

      None of the above

  • 3. 
    To instill a goal-oriented atmosphere:
    • A. 

      Make targets and the process visible for everyone

    • B. 

      Establish employees as stakeholders

    • C. 

      Discuss the benefits of organizational goals

    • D. 

      All of the above

    • E. 

      None of the above

  • 4. 
    Coaching and leniency are two underutilized methods in giving performance feedback to employees.
    • A. 

      True

    • B. 

      False

  • 5. 
    What percentage of problems in the workplace is the result of poor communication?
    • A. 

      10 Percent

    • B. 

      40 Percent

    • C. 

      50 Percent

    • D. 

      80 Percent

  • 6. 
    Stewardship delegating allows the employee to create solutions.
    • A. 

      True

    • B. 

      False

  • 7. 
    Delegation is important in order to:
    • A. 

      Accomplish more in less time

    • B. 

      Micromanage

    • C. 

      Get the highest performance from your team

    • D. 

      Accomplish more in less time and get the highest performance from your team

    • E. 

      All of the above

  • 8. 
    When communicating positive and negative feedback:
    • A. 

      Make it timely

    • B. 

      Document.

    • C. 

      All of the above

    • D. 

      Be personal

    • E. 

      Make it timely and document

  • 9. 
    Counseling is confidential listening and offering to help an employee work through an emotional difficulty.
    • A. 

      True

    • B. 

      False

  • 10. 
    Which of the following is not an element of handling tough employee conversations?
    • A. 

      Assume they don’t know.

    • B. 

      Handle it early.

    • C. 

      Say, “I hate to bring this up.”

    • D. 

      Focus on the positive.

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