First-Time Supervisor Level 1 Test

2.

Examples of tasks that can be delegated to employees include:

Compiling Data
Preparing Agendas
Setting the daily work schedule
All of the above
None of the above

Correct Answer

A. All of the above

Explanation

Tasks that can be delegated to employees include compiling data, preparing agendas, and setting the daily work schedule. Delegating these tasks allows managers to focus on more strategic and higher-level responsibilities, while empowering employees to take ownership and develop their skills. By assigning these tasks to employees, it promotes efficiency, collaboration, and growth within the organization.

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3.

To instill a goal-oriented atmosphere:

Make targets and the process visible for everyone
Establish employees as stakeholders
Discuss the benefits of organizational goals
All of the above
None of the above

Correct Answer

A. All of the above

Explanation

The correct answer is "All of the above." This is because to instill a goal-oriented atmosphere, it is important to make targets and the process visible for everyone, establish employees as stakeholders, and discuss the benefits of organizational goals. These actions help create a sense of purpose and motivation among employees, aligning their efforts towards achieving common objectives.

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4.

Coaching and leniency are two underutilized methods in giving performance feedback to employees.

True
False

Correct Answer

A. True

Explanation

Coaching and leniency are two underutilized methods in giving performance feedback to employees. This means that many organizations do not effectively utilize these methods when providing feedback to their employees. Coaching involves providing guidance, support, and constructive criticism to help employees improve their performance. Leniency, on the other hand, refers to being more forgiving and understanding towards employees' mistakes or shortcomings. By underutilizing these methods, organizations may miss out on opportunities to enhance employee performance and morale.

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5.

What percentage of problems in the workplace is the result of poor communication?

10 Percent
40 Percent
50 Percent
80 Percent

Correct Answer

A. 80 Percent

Explanation

Poor communication is a common issue in the workplace that can lead to various problems. When there is a lack of clear and effective communication, misunderstandings, conflicts, and mistakes are more likely to occur. These can result in decreased productivity, low morale, and even financial losses for the organization. Therefore, it is reasonable to assume that a significant percentage of workplace problems can be attributed to poor communication. The answer of 80 percent suggests that a majority of workplace problems can be traced back to communication issues.

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6.

Stewardship delegating allows the employee to create solutions.

True
False

Correct Answer

A. True

Explanation

Stewardship delegating is a management approach that involves empowering employees to take ownership and responsibility for their work. By delegating tasks and decision-making authority, employees have the freedom to come up with their own solutions and exercise their creativity and problem-solving skills. This approach fosters a sense of ownership and accountability, leading to increased employee engagement and motivation. Therefore, the statement that stewardship delegating allows the employee to create solutions is true.

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7.

Delegation is important in order to:

Accomplish more in less time
Micromanage
Get the highest performance from your team
Accomplish more in less time and get the highest performance from your team
All of the above

Correct Answer

A. Accomplish more in less time and get the highest performance from your team

Explanation

Delegation is important in order to accomplish more in less time and get the highest performance from your team. By delegating tasks to team members, a leader can distribute the workload and ensure that tasks are completed efficiently and effectively. This allows the leader to focus on higher-level responsibilities and strategic planning. Delegation also empowers team members, giving them opportunities to develop new skills and take ownership of their work. When tasks are delegated appropriately, team members are more motivated and engaged, leading to higher performance levels. Overall, delegation is a key management practice that enhances productivity and team performance.

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8.

When communicating positive and negative feedback:

Make it timely
Document.
All of the above
Be personal
Make it timely and document

Correct Answer

A. All of the above

Explanation

The correct answer is "All of the above". When communicating positive and negative feedback, it is important to make it timely, document the feedback, and be personal. Timeliness ensures that the feedback is given promptly and allows for immediate action or improvement. Documenting the feedback helps in keeping a record of the communication and can be referred to in the future if needed. Being personal means providing feedback in a respectful and individualized manner, taking into consideration the specific circumstances and the person's feelings.

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9.

Counseling is confidential listening and offering to help an employee work through an emotional difficulty.

True
False

Correct Answer

A. False

Explanation

The statement is false because counseling is not just about listening and offering help to employees with emotional difficulties. It also involves providing guidance, support, and advice to help individuals improve their overall well-being, address personal or professional challenges, and develop coping strategies. Additionally, counseling may cover a wide range of issues beyond emotional difficulties, including career development, relationship problems, and stress management.

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10.

Which of the following is not an element of handling tough employee conversations?

Assume they don’t know.
Handle it early.
Say, “I hate to bring this up.”
Focus on the positive.

Correct Answer

A. Say, “I hate to bring this up.”

Explanation

The phrase "Say, 'I hate to bring this up'" is not an element of handling tough employee conversations because it sets a negative tone and may make the employee defensive or resistant. It is important to approach tough conversations in a constructive and respectful manner, focusing on the issue at hand and finding solutions rather than using negative language or making the employee feel uncomfortable.

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First-time Supervisor Level 1 Test

Which of the following is not a culprit for failing to delegate?

Quiz Preview

Examples of tasks that can be delegated to employees include:

To instill a goal-oriented atmosphere:

Coaching and leniency are two underutilized methods in giving performance feedback to employees.

What percentage of problems in the workplace is the result of poor communication?

Stewardship delegating allows the employee to create solutions.

Delegation is important in order to:

When communicating positive and negative feedback:

Counseling is confidential listening and offering to help an employee work through an emotional difficulty.

Which of the following is not an element of handling tough employee conversations?