Ethics, Communication And Law
This quiz is for the distance learning continuing education course, "Ethics, Communication and Law: A Review for Washington State Massage Practitioners". Please make certain you follow the instruction sheet that came with your student workbook (last page). This will ensure you receive your Certificate of Achievement in completing this course. Good luck!
- 1.What is defined as the behavior we expect of ourselves and others and society’s expectations of a profession?
- A.
Morals
- B.
Norms
- C.
Ethics
- D.
Values
- 2.A set of adopted ethics is what?
- A.
Code of ethics
- B.
Group of ethics
- C.
Professional organization
- D.
Group of code
- 3.Ethical standards exist for what two reasons?
- A.
Protect family and friends
- B.
Protect you and your client
- C.
Protect local businesses
- D.
Protect your marketing plan
- 4.Consistantly living by our ethical standards protects our what?
- A.
Personality
- B.
Credibility
- C.
Techniques
- D.
Privacy
- 5.What is not part of tangible ethical action?
- A.
Body language
- B.
Good business practices
- C.
Eye contact
- D.
Limp handshake
- 6.What is the third step in the framework for ethical decision making?
- A.
Get the facts
- B.
Evaluate alternative actions
- C.
Act and reflect on outcome
- D.
Make a decision and test it
- 7.Our role tells us what in a situation based on our position?
- A.
What we do
- B.
What we don't do
- C.
Why we act
- D.
Why we don't act
- 8.Our boundary tells us what?
- A.
What we do
- B.
What we don't do
- C.
Why we act
- D.
Why we don't act
- 9.Which product is not in the Washington State definition of massage?
- A.
Heat
- B.
Salt
- C.
Cold
- D.
Sugar
- 10.Having no tolerance for sexual behavior applies to what area of the treatment session?
- A.
Phone interview
- B.
Face to face consultation
- C.
Conclusion
- D.
All of the above
- 11.During the treatment session, part of our role is what?
- A.
Maintain the safety of our client
- B.
Be very quiet
- C.
Ask personal questions
- D.
Form a diagnosis
- 12.Being direct if an example of what?
- A.
Being rude
- B.
Protecting your professionalism
- C.
Keeping your client from rescheduling
- D.
Ignoring your client's needs
- 13.After the session, it’s important to let the client know what?
- A.
History
- B.
Alternative techniques
- C.
After-effects
- D.
Laws
- 14.What is not part of defining your own roles and boundaries?
- A.
How many hours a week you work
- B.
Choosing when to apply hygiene practices
- C.
How many days a week you work
- D.
Who you agree to treat
- 15.What provides a more positive outcome?
- A.
Effective communication
- B.
A handshake
- C.
Accepting insurance
- D.
Scolding your client
- 16.What is not part of effective communication for the phone interview?
- A.
Tone of voice
- B.
Leading the conversation
- C.
Smiling while talking
- D.
Vocabulary
- 17.Discussing the treatment plan with your client lets them know what?
- A.
You like to be in charge
- B.
They are an active part of their healing process
- C.
You like to hear yourself talk
- D.
It would be best if they find another therapist
- 18.What is not part of dealing with emotional releases?
- A.
Being present for the client
- B.
Ensure their comfort level
- C.
Tell the client to stop
- D.
Lead the client through breathing exercises
- 19.What is not part of effective communication with the health care team?
- A.
Unhealthy competition between therapists
- B.
Documentation
- C.
Keeping the health care team informed
- D.
Not putting the client in the middle
- 20.Which RCW gives us the definition of massage and licensing requirements?
- A.
19.68
- B.
48.43
- C.
18.108
- D.
70.02
Questions: 10 | Attempts: 25030 | Last updated: Mar 22, 2022
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