Ethics, Communication And Law
This quiz is for the distance learning continuing education course, "Ethics, Communication and Law: A Review for Washington State Massage Practitioners".
Please make certain you follow the instruction sheet that came with your student workbook (last page). This will ensure you receive your Certificate of Achievement in completing this course.
Good luck!
Questions and Answers
- 1.
What is defined as the behavior we expect of ourselves and others and society’s expectations of a profession?
- A.
Morals
- B.
Norms
- C.
Ethics
- D.
Values
Correct Answer
C. EthicsExplanation
Ethics refers to the behavior that we expect of ourselves and others, as well as society's expectations of a profession. It encompasses the principles and standards that guide individuals and organizations in making moral decisions and conducting themselves ethically. Ethics helps to define what is right and wrong, and it provides a framework for individuals to navigate moral dilemmas and uphold integrity in their actions.Rate this question:
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- 2.
A set of adopted ethics is what?
- A.
Code of ethics
- B.
Group of ethics
- C.
Professional organization
- D.
Group of code
Correct Answer
A. Code of ethicsExplanation
A set of adopted ethics refers to a code of ethics. A code of ethics is a set of principles or guidelines that outline the expected behavior and moral standards for a particular profession or organization. It serves as a framework to guide individuals in making ethical decisions and maintaining professional standards.Rate this question:
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- 3.
Ethical standards exist for what two reasons?
- A.
Protect family and friends
- B.
Protect you and your client
- C.
Protect local businesses
- D.
Protect your marketing plan
Correct Answer
B. Protect you and your clientExplanation
Ethical standards exist to protect you and your client. These standards ensure that professionals act in a responsible and trustworthy manner, maintaining the highest level of integrity and confidentiality. By adhering to ethical standards, professionals can establish and maintain strong relationships with their clients, fostering trust and credibility. Additionally, ethical standards help professionals avoid conflicts of interest and ensure that their actions prioritize the best interests of their clients, promoting fairness and accountability in their work.Rate this question:
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- 4.
Consistantly living by our ethical standards protects our what?
- A.
Personality
- B.
Credibility
- C.
Techniques
- D.
Privacy
Correct Answer
B. CredibilityExplanation
Living consistently by our ethical standards protects our credibility. When we consistently adhere to ethical principles, we demonstrate to others that we can be trusted and relied upon. Our credibility is built on the foundation of our ethical behavior, as it shows that we have integrity and are committed to doing what is right. By consistently living by our ethical standards, we enhance our reputation and earn the trust and respect of others, which is essential in both personal and professional relationships.Rate this question:
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- 5.
What is not part of tangible ethical action?
- A.
Body language
- B.
Good business practices
- C.
Eye contact
- D.
Limp handshake
Correct Answer
D. Limp handshakeExplanation
A limp handshake is not part of tangible ethical action because it does not directly relate to ethical behavior or principles. While body language, good business practices, and eye contact can all be considered tangible ethical actions as they involve behavior and communication that aligns with ethical standards, a limp handshake is simply a physical gesture that does not necessarily reflect one's ethical values or actions.Rate this question:
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- 6.
What is the third step in the framework for ethical decision making?
- A.
Get the facts
- B.
Evaluate alternative actions
- C.
Act and reflect on outcome
- D.
Make a decision and test it
Correct Answer
B. Evaluate alternative actionsExplanation
The third step in the framework for ethical decision making is to evaluate alternative actions. This step involves considering different options or courses of action that could be taken in response to the ethical dilemma. It requires carefully weighing the potential consequences and ethical implications of each alternative. By evaluating alternative actions, individuals can assess the potential impact of their choices and make a more informed decision that aligns with ethical principles and values.Rate this question:
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- 7.
Our role tells us what in a situation based on our position?
- A.
What we do
- B.
What we don't do
- C.
Why we act
- D.
Why we don't act
Correct Answer
A. What we doExplanation
Our role tells us what actions or tasks we are responsible for in a given situation. It outlines our duties, responsibilities, and expectations for what we are supposed to do. It provides guidance and direction on the specific actions we should take to fulfill our role effectively. By knowing what we do, we can understand our purpose and contribute to the situation accordingly.Rate this question:
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- 8.
Our boundary tells us what?
- A.
What we do
- B.
What we don't do
- C.
Why we act
- D.
Why we don't act
Correct Answer
B. What we don't doExplanation
The boundary tells us what actions or behaviors we should avoid or refrain from doing. It sets limits or restrictions on our actions and defines what is considered unacceptable or outside the scope of our responsibilities or authority. By understanding what we don't do, we can ensure that we stay within the appropriate boundaries and avoid crossing any ethical or professional lines.Rate this question:
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- 9.
Which product is not in the Washington State definition of massage?
- A.
Heat
- B.
Salt
- C.
Cold
- D.
Sugar
Correct Answer
D. SugarExplanation
The Washington State definition of massage includes the use of heat, salt, and cold as part of the massage process. However, the use of sugar is not mentioned in the definition, indicating that it is not considered a product used in massage according to the state's regulations.Rate this question:
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- 10.
Having no tolerance for sexual behavior applies to what area of the treatment session?
- A.
Phone interview
- B.
Face to face consultation
- C.
Conclusion
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The statement "Having no tolerance for sexual behavior" applies to all areas of the treatment session, including phone interviews, face-to-face consultations, and the conclusion. This means that regardless of the mode of communication or stage of the session, there should be zero acceptance or tolerance for any form of sexual behavior. It is crucial to maintain a professional and ethical environment throughout the entire treatment process.Rate this question:
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- 11.
During the treatment session, part of our role is what?
- A.
Maintain the safety of our client
- B.
Be very quiet
- C.
Ask personal questions
- D.
Form a diagnosis
Correct Answer
A. Maintain the safety of our clientExplanation
During a treatment session, it is crucial for us to prioritize the safety of our client. This involves creating a safe and secure environment, ensuring that the client is not at risk of harm or injury. It may include taking necessary precautions, such as removing any potential hazards, providing appropriate supervision, and implementing safety protocols. By maintaining the safety of our client, we can ensure that they receive the best possible care and support during their treatment.Rate this question:
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- 12.
Being direct if an example of what?
- A.
Being rude
- B.
Protecting your professionalism
- C.
Keeping your client from rescheduling
- D.
Ignoring your client's needs
Correct Answer
B. Protecting your professionalismExplanation
Being direct is an example of protecting your professionalism. When you are direct, you communicate clearly and assertively, without being rude or disrespectful. This helps you maintain a level of professionalism and ensures that your message is understood by others. By being direct, you are able to address issues or concerns efficiently and effectively, without compromising your professionalism or the quality of your work.Rate this question:
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- 13.
After the session, it’s important to let the client know what?
- A.
History
- B.
Alternative techniques
- C.
After-effects
- D.
Laws
Correct Answer
C. After-effectsExplanation
After the session, it is important to let the client know about the after-effects. This could refer to the potential physical or emotional reactions that the client may experience following the session. By informing the client about the possible after-effects, they can be prepared and have a better understanding of what to expect. This can also help the client feel supported and reassured, as they know that any reactions they may have are normal and part of the process.Rate this question:
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- 14.
What is not part of defining your own roles and boundaries?
- A.
How many hours a week you work
- B.
Choosing when to apply hygiene practices
- C.
How many days a week you work
- D.
Who you agree to treat
Correct Answer
B. Choosing when to apply hygiene practicesExplanation
Choosing when to apply hygiene practices is not part of defining your own roles and boundaries. Defining your own roles and boundaries typically involves determining factors such as the number of hours and days you work, as well as the individuals you agree to treat. However, the decision of when to apply hygiene practices is generally guided by professional standards and regulations, rather than being a personal choice that falls under defining roles and boundaries.Rate this question:
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- 15.
What provides a more positive outcome?
- A.
Effective communication
- B.
A handshake
- C.
Accepting insurance
- D.
Scolding your client
Correct Answer
A. Effective communicationExplanation
Effective communication provides a more positive outcome because it allows for clear and efficient exchange of information, ideas, and emotions between individuals or groups. It helps in building trust, resolving conflicts, and fostering understanding. By effectively communicating, people can avoid misunderstandings, improve relationships, and achieve mutual goals. In contrast, a handshake, accepting insurance, or scolding a client may have their own importance or impact, but they do not necessarily guarantee a positive outcome as effectively as communication does.Rate this question:
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- 16.
What is not part of effective communication for the phone interview?
- A.
Tone of voice
- B.
Leading the conversation
- C.
Smiling while talking
- D.
Vocabulary
Correct Answer
C. Smiling while talkingExplanation
Smiling while talking is not part of effective communication for a phone interview because the interviewer cannot see the candidate's facial expressions. In a phone interview, communication relies solely on verbal cues such as tone of voice, vocabulary, and leading the conversation. Smiling, which is a non-verbal cue, does not contribute to effective communication in this context.Rate this question:
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- 17.
Discussing the treatment plan with your client lets them know what?
- A.
You like to be in charge
- B.
They are an active part of their healing process
- C.
You like to hear yourself talk
- D.
It would be best if they find another therapist
Correct Answer
B. They are an active part of their healing processExplanation
Discussing the treatment plan with your client lets them know that they are an active part of their healing process. This means that the client is not just a passive recipient of treatment, but rather an active participant who has a say in their own healing journey. It promotes a sense of empowerment and collaboration between the therapist and the client, allowing for better engagement and commitment to the treatment plan. This approach acknowledges the client's autonomy and encourages their involvement in decision-making, leading to better outcomes.Rate this question:
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- 18.
What is not part of dealing with emotional releases?
- A.
Being present for the client
- B.
Ensure their comfort level
- C.
Tell the client to stop
- D.
Lead the client through breathing exercises
Correct Answer
C. Tell the client to stopExplanation
The correct answer is "tell the client to stop." When dealing with emotional releases, it is important to be present for the client and ensure their comfort level. However, telling the client to stop their emotional release can be counterproductive and may hinder their healing process. Instead, it is more effective to provide support and guide the client through breathing exercises or other techniques that can help them process their emotions in a healthy way.Rate this question:
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- 19.
What is not part of effective communication with the health care team?
- A.
Unhealthy competition between therapists
- B.
Documentation
- C.
Keeping the health care team informed
- D.
Not putting the client in the middle
Correct Answer
A. Unhealthy competition between therapistsExplanation
Unhealthy competition between therapists is not part of effective communication with the healthcare team. Effective communication involves collaboration, cooperation, and sharing of information among team members. Unhealthy competition can lead to a breakdown in communication, hinder teamwork, and negatively impact patient care. It is important for therapists to work together, support each other, and focus on the best interests of the client rather than engaging in unhealthy competition.Rate this question:
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- 20.
Which RCW gives us the definition of massage and licensing requirements?
- A.
19.68
- B.
48.43
- C.
18.108
- D.
70.02
Correct Answer
C. 18.108Explanation
RCW 18.108 provides the definition of massage and outlines the licensing requirements for individuals practicing massage therapy. This means that if someone wants to understand what massage entails and what qualifications are necessary to become a licensed massage therapist, they should refer to RCW 18.108.Rate this question:
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