How Much Do You Know About Hotel Services?

10 Questions | By Aoht | Last updated: Mar 20, 2022 | Total Attempts: 68

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A hotel is an institution that provides paid accommodation on a short-term basis. This quiz has been designed to check your general understanding and knowledge of hotel services. This is a multiple-Choice question. Choose the best answer to each question by selecting the appropriate answer. So let's start the quiz. All the best!

Questions and Answers

1.

Which of the following types of hotels is least likely to offer room service?
- A.
  
  World-class service hotels
- B.
  
  First-class service hotels
- C.
  
  Mid-range service hotels
- D.
  
  Economy/limited service hotels
2.

Which of the following types of hotels is least likely to offer uniformed guest services?
- A.
  
  World-class service hotels
- B.
  
  First-class service hotels
- C.
  
  Mid-range service hotels
- D.
  
  Economy/limited service
3.

Which of the following features or services is likely to be found at an economy/limited service property?
- A.
  
  Banquet rooms
- B.
  
  Continental breakfast
- C.
  
  Room service
- D.
  
  Uniformed services
4.

Some hotels offer world-class service on designated floors, which are often referred to a
- A.
  
  Independent floors.
- B.
  
  Specialty floors.
- C.
  
  Referral floors.
- D.
  
  Executive floors.
5.

Hotels that maintain a relatively high ratio of staff members to guests are likely to provide:
- A.
  
  Economy/limited service
- B.
  
  Mid-range service.
- C.
  
  World-class service.
- D.
  
  Quality service.
6.

In your own words, describe world-class service.
- A.
  
  Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- B.
  
  May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- C.
  
  Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.
- D.
  
  Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- E.
  
  Mid-range service hotels
7.

In your own words, describe mid-range service.
- A.
  
  May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- B.
  
  Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- C.
  
  Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- D.
  
  Mid-range service hotels
8.

In your own words, describe economy/limited service
- A.
  
  Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- B.
  
  properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- C.
  
  Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.
- D.
  
  May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- E.
  
  Mid-range service hotels
9.

What services might be offered on an executive floor?
- A.
  
  May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- B.
  
  Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- C.
  
  Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- D.
  
  Mid-range service hotels
10.

Which service level appeals to the largest segment of the traveling public?
- A.
  
  Mid-range service hotels
- B.
  
  May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- C.
  
  Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.
- D.
  
  Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- E.
  
  Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.