How Much Do You Know About Hotel Services?
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A hotel is an institution that provides paid accommodation on a short-term basis. This quiz has been designed to check your general understanding and knowledge of hotel services. This is a multiple-Choice question. Choose the best answer to each question by selecting the appropriate answer. So let's start the quiz. All the best!
- 1.Which of the following features or services is likely to be found at an economy/limited service property?
- A.
Banquet rooms
- B.
Continental breakfast
- C.
Room service
- D.
Uniformed services
- 2.Some hotels offer world-class service on designated floors, which are often referred to a
- A.
Independent floors.
- B.
Specialty floors.
- C.
Referral floors.
- D.
Executive floors.
- 3.Hotels that maintain a relatively high ratio of staff members to guests are likely to provide:
- A.
Economy/limited service
- B.
Mid-range service.
- C.
World-class service.
- D.
Quality service.
- 4.Which of the following types of hotels is least likely to offer room service?
- A.
World-class service hotels
- B.
First-class service hotels
- C.
Mid-range service hotels
- D.
Economy/limited service hotels
- 5.Which of the following types of hotels is least likely to offer uniformed guest services?
- A.
World-class service hotels
- B.
First-class service hotels
- C.
Mid-range service hotels
- D.
Economy/limited service
- 6.In your own words, describe world-class service.
- A.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- B.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- C.
Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.
- D.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- E.
Mid-range service hotels
- 7.In your own words, describe mid-range service.
- A.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- B.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- C.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- D.
Mid-range service hotels
- 8.In your own words, describe economy/limited service
- A.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- B.
properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- C.
Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.
- D.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- E.
Mid-range service hotels
- 9.What services might be offered on an executive floor?
- A.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- B.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- C.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- D.
Mid-range service hotels
- 10.Which service level appeals to the largest segment of the traveling public?
- A.
Mid-range service hotels
- B.
May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- C.
Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.
- D.
Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- E.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
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