Do You Have Basic Idea Of Hotel Services And Chains?

2.

The Reliable Inn is an independent hotel on the outskirts of a major city. The Inn participates with the CRS of a major hotel chain. When local chain properties are full, reservation requests are routed to reservationists at the inn. The chain’s reservation system would refer to the Reliable Inn as:

An affiliate property.
An overflow facility.
A franchisee.
An intersell agency.

Correct Answer

A. An overflow facility.

Explanation

The Reliable Inn is referred to as an overflow facility because it is an independent hotel that participates with the CRS of a major hotel chain. When chain properties in the local area are fully booked, reservation requests are redirected to reservationists at the Reliable Inn. This means that the Reliable Inn serves as an overflow option for the chain, accommodating guests when other properties are at capacity.

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3.

Which of the following sources of reservations usually relies on a connection between a hotel company’s reservations system and an airline’s reservations system?

Global distribution system
A non-affiliate reservations network
An affiliate reservations network
A property-direct reservation system

Correct Answer

A. Global distribution system

Explanation

A global distribution system (GDS) is a source of reservations that typically relies on a connection between a hotel company's reservations system and an airline's reservations system. GDSs are widely used in the travel industry to provide a centralized platform for booking flights, hotels, car rentals, and other travel services. By connecting the reservations systems of hotels and airlines, GDSs enable travel agents and online booking platforms to access and book available inventory from multiple sources in real-time. This integration allows for seamless coordination between hotel and airline reservations, making it easier for travelers to plan and book their trips.

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4.

CRO stands for:

Corporate Reservations Office.
Chain Reservations Operation.
Central Reservations Office.
Chain Reservations Office.

Correct Answer(s)

A. Corporate Reservations Office.
A. Central Reservations Office.
A. Chain Reservations Office.

Explanation

The correct answer is Corporate Reservations Office, Central Reservations Office, and Chain Reservations Office. These are all possible meanings for the acronym CRO. A Corporate Reservations Office is a centralized department within a company that handles all reservation requests. A Central Reservations Office is a centralized department that handles reservations for multiple locations or properties. A Chain Reservations Office is a centralized department that handles reservations for a chain of hotels or businesses.

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5.

Which of the following sources of reservations usually relies on a connection between a hotel company’s reservations system and an airline’s reservations system?

A global distribution system
A non-affiliate reservations network
An affiliate reservations network
A property-direct reservation system

Correct Answer(s)

A. A global distribution system
A. A non-affiliate reservations network

Explanation

A global distribution system is a source of reservations that usually relies on a connection between a hotel company's reservations system and an airline's reservations system. It allows travel agents and online travel agencies to access and book reservations for multiple hotels and airlines through a single platform. On the other hand, a non-affiliate reservations network does not rely on a connection between a hotel and airline reservations system. It is a separate network that allows reservations to be made directly with individual hotels or through a central reservations office.

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6.

Most modern hotel central reservation systems connect with one of the ________ systems.

Global distribution
Intersell agency
Affiliate reservation network
Non-_affiliate reservation network

Correct Answer(s)

A. Global distribution
A. Affiliate reservation network

Explanation

Most modern hotel central reservation systems connect with one of the global distribution systems, which allow hotels to distribute their inventory to various online travel agencies and other distribution channels. Additionally, hotels may also connect with an affiliate reservation network, which consists of partner hotels that share their inventory with each other. This allows hotels to offer a wider range of options to their guests and increase their visibility in the market. Connecting with these systems helps hotels streamline their reservation process and reach a larger audience.

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7.

A(n) ____________ is a central reservation system that contracts to handle reservations for more than one product line.

A global distribution system
Intersell agency
An affiliate reservations network
A property-direct reservation system

Correct Answer

A. A global distribution system

Explanation

A global distribution system is a central reservation system that contracts to handle reservations for more than one product line. It is a widely used platform in the travel industry that allows travel agents and online travel websites to access and book travel products such as flights, hotels, car rentals, and more from multiple suppliers. By connecting various travel service providers and consolidating their inventory, a global distribution system provides a comprehensive and efficient solution for managing reservations across different product lines.

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8.

A(n) _________ is a hotel chain’s reservation system in which all participating properties are contractually related

A property-direct reservation system
Intersell agency
Intersell agency
Affiliate reservation network

Correct Answer

A. Affiliate reservation network

Explanation

An affiliate reservation network is a hotel chain's reservation system in which all participating properties are contractually related. This means that the properties within the network have a formal agreement and are connected through a contractual relationship. This allows them to share and access reservation information, availability, and rates within the network, providing a seamless booking experience for customers across multiple properties.

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9.

A(n) _____________ is a subscription system designed to connect independent or non-chain properties.

Non-affiliate reservation network
Affiliate reservation network
Intersell agency
Non-_affiliate reservation network

Correct Answer(s)

A. Non-affiliate reservation network
A. Non-_affiliate reservation network

Explanation

A non-affiliate reservation network is a subscription system that aims to connect independent or non-chain properties. It allows these properties to participate in a network where they can receive reservations and bookings from customers. Unlike an affiliate reservation network, which typically includes properties that are part of a larger chain or group, a non-affiliate reservation network focuses on independent properties that operate on their own. This type of network provides a platform for these properties to reach a wider audience and attract more customers.

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10.

List at least three ways that property-direct reservations can arrive at a hotel.

Telephone, mail, property-to-property, telex, cable, fax, email, website
Telephone, mail, property-to-property, telex, cable, fax, email, website
Telephone, mail, property-to-property, telex, cable, fax, email, website
Telephone, mail, property-to-property, telex, cable, fax, email, website

Correct Answer(s)

A. Telephone, mail, property-to-property, telex, cable, fax, email, website
A. Telephone, mail, property-to-property, telex, cable, fax, email, website
A. Telephone, mail, property-to-property, telex, cable, fax, email, website
A. Telephone, mail, property-to-property, telex, cable, fax, email, website

Explanation

The given answer lists various ways that property-direct reservations can arrive at a hotel, including telephone, mail, property-to-property, telex, cable, fax, email, and website. These methods allow guests to make reservations directly with the hotel without involving any third-party booking platforms.

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Do You Have Basic Idea Of Hotel Services And Chains?

Businesses that handle reservation services for airlines, car rentals, and hotels are called:

Quiz Preview

Which of the following sources of reservations usually relies on a connection between a hotel company’s reservations system and an airline’s reservations system?

CRO stands for:

Which of the following sources of reservations usually relies on a connection between a hotel company’s reservations system and an airline’s reservations system?

Most modern hotel central reservation systems connect with one of the ________ systems.

A(n) ____________ is a central reservation system that contracts to handle reservations for more than one product line.

A(n) _________ is a hotel chain’s reservation system in which all participating properties are contractually related

A(n) _____________ is a subscription system designed to connect independent or non-chain properties.

List at least three ways that property-direct reservations can arrive at a hotel.