Do You Have Basic Idea Of Hotel Services And Chains?

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  • 1/10 Questions

    The Reliable Inn is an independent hotel on the outskirts of a major city. The Inn participates with the CRS of a major hotel chain. When local chain properties are full, reservation requests are routed to reservationists at the inn. The chain’s reservation system would refer to the Reliable Inn as:

    • An affiliate property.
    • An overflow facility.
    • A franchisee.
    • An intersell agency.
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About This Quiz


A hotel is an institution that provides paid accommodation on a short-term basis. This quiz has been designed to check your general understanding and knowledge of hotel services. This is a multiple-Choice question. Choose the best answer to each question by selecting the appropriate answer. So let's start the quiz. All the best!

Do You Have Basic Idea Of Hotel Services And Chains? - Quiz

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  • 2. 

    Which of the following sources of reservations usually relies on a connection between a hotel company’s reservations system and an airline’s reservations system?

    • Global distribution system

    • A non-affiliate reservations network

    • An affiliate reservations network

    • A property-direct reservation system

    Correct Answer
    A. Global distribution system
    Explanation
    A global distribution system (GDS) is a source of reservations that typically relies on a connection between a hotel company's reservations system and an airline's reservations system. GDSs are widely used in the travel industry to provide a centralized platform for booking flights, hotels, car rentals, and other travel services. By connecting the reservations systems of hotels and airlines, GDSs enable travel agents and online booking platforms to access and book available inventory from multiple sources in real-time. This integration allows for seamless coordination between hotel and airline reservations, making it easier for travelers to plan and book their trips.

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  • 3. 

    Businesses that handle reservation services for airlines, car rentals, and hotels are called:

    • Affiliate networks.

    • Non-affiliate networks.

    • Intersell agencies.

    • Central reservation systems.

    Correct Answer
    A. Intersell agencies.
    Explanation
    Intersell agencies are businesses that handle reservation services for airlines, car rentals, and hotels. They act as intermediaries between the customers and the service providers, facilitating the booking process. Affiliate networks refer to a group of companies that promote each other's products or services for mutual benefit. Non-affiliate networks and central reservation systems are not specifically related to handling reservation services for airlines, car rentals, and hotels.

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  • 4. 

    A(n) _________ is a hotel chain’s reservation system in which all participating properties are contractually related

    • A property-direct reservation system

    • Intersell agency

    • Intersell agency

    • Affiliate reservation network

    Correct Answer
    A. Affiliate reservation network
    Explanation
    An affiliate reservation network is a hotel chain's reservation system in which all participating properties are contractually related. This means that the properties within the network have a formal agreement and are connected through a contractual relationship. This allows them to share and access reservation information, availability, and rates within the network, providing a seamless booking experience for customers across multiple properties.

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  • 5. 

     A(n) ____________ is a central reservation system that contracts to handle reservations for more than one product line.

    • A global distribution system

    • Intersell agency

    • An affiliate reservations network

    • A property-direct reservation system

    Correct Answer
    A. A global distribution system
    Explanation
    A global distribution system is a central reservation system that contracts to handle reservations for more than one product line. It is a widely used platform in the travel industry that allows travel agents and online travel websites to access and book travel products such as flights, hotels, car rentals, and more from multiple suppliers. By connecting various travel service providers and consolidating their inventory, a global distribution system provides a comprehensive and efficient solution for managing reservations across different product lines.

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  • 6. 

    List at least three ways that property-direct reservations can arrive at a hotel.

    • Telephone, mail, property-to-property, telex, cable, fax, email, website

    • Telephone, mail, property-to-property, telex, cable, fax, email, website

    • Telephone, mail, property-to-property, telex, cable, fax, email, website

    • Telephone, mail, property-to-property, telex, cable, fax, email, website

    Correct Answer(s)
    A. Telephone, mail, property-to-property, telex, cable, fax, email, website
    A. Telephone, mail, property-to-property, telex, cable, fax, email, website
    A. Telephone, mail, property-to-property, telex, cable, fax, email, website
    A. Telephone, mail, property-to-property, telex, cable, fax, email, website
    Explanation
    The given answer lists various ways that property-direct reservations can arrive at a hotel, including telephone, mail, property-to-property, telex, cable, fax, email, and website. These methods allow guests to make reservations directly with the hotel without involving any third-party booking platforms.

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  • 7. 

    CRO stands for:

    • Corporate Reservations Office.

    • Chain Reservations Operation.

    • Central Reservations Office.

    • Chain Reservations Office.

    Correct Answer(s)
    A. Corporate Reservations Office.
    A. Central Reservations Office.
    A. Chain Reservations Office.
    Explanation
    The correct answer is Corporate Reservations Office, Central Reservations Office, and Chain Reservations Office. These are all possible meanings for the acronym CRO. A Corporate Reservations Office is a centralized department within a company that handles all reservation requests. A Central Reservations Office is a centralized department that handles reservations for multiple locations or properties. A Chain Reservations Office is a centralized department that handles reservations for a chain of hotels or businesses.

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  • 8. 

    Which of the following sources of reservations usually relies on a connection between a hotel company’s reservations system and an airline’s reservations system?

    • A global distribution system

    • A non-affiliate reservations network

    • An affiliate reservations network

    • A property-direct reservation system

    Correct Answer(s)
    A. A global distribution system
    A. A non-affiliate reservations network
    Explanation
    A global distribution system is a source of reservations that usually relies on a connection between a hotel company's reservations system and an airline's reservations system. It allows travel agents and online travel agencies to access and book reservations for multiple hotels and airlines through a single platform. On the other hand, a non-affiliate reservations network does not rely on a connection between a hotel and airline reservations system. It is a separate network that allows reservations to be made directly with individual hotels or through a central reservations office.

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  • 9. 

    Most modern hotel central reservation systems connect with one of the ________ systems.

    • Global distribution

    • Intersell agency

    • Affiliate reservation network

    • Non-_affiliate reservation network

    Correct Answer(s)
    A. Global distribution
    A. Affiliate reservation network
    Explanation
    Most modern hotel central reservation systems connect with one of the global distribution systems, which allow hotels to distribute their inventory to various online travel agencies and other distribution channels. Additionally, hotels may also connect with an affiliate reservation network, which consists of partner hotels that share their inventory with each other. This allows hotels to offer a wider range of options to their guests and increase their visibility in the market. Connecting with these systems helps hotels streamline their reservation process and reach a larger audience.

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  • 10. 

    A(n) _____________ is a subscription system designed to connect independent or non-chain properties.

    • Non-affiliate reservation network

    • Affiliate reservation network

    • Intersell agency

    • Non-_affiliate reservation network

    Correct Answer(s)
    A. Non-affiliate reservation network
    A. Non-_affiliate reservation network
    Explanation
    A non-affiliate reservation network is a subscription system that aims to connect independent or non-chain properties. It allows these properties to participate in a network where they can receive reservations and bookings from customers. Unlike an affiliate reservation network, which typically includes properties that are part of a larger chain or group, a non-affiliate reservation network focuses on independent properties that operate on their own. This type of network provides a platform for these properties to reach a wider audience and attract more customers.

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  • Current Version
  • Apr 29, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 16, 2007
    Quiz Created by
    Aoht
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