DSST- Principles Of Supervision

100 Questions | Total Attempts: 5169

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DSST- Principles Of Supervision

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Questions and Answers
  • 1. 
    Which of the following most accurately describe the primary role of a supervisor within an organization?
    • A. 

      Facilitator

    • B. 

      Collaborator

    • C. 

      Advocate

    • D. 

      Expert

  • 2. 
    The term supervisor is generally used to refer to individuals at which of the following levels of management?
    • A. 

      Top

    • B. 

      Middle

    • C. 

      Executive

    • D. 

      First

  • 3. 
    An individual with supervisory management responsibility would be most likely to oversee which of the following?
    • A. 

      Technician

    • B. 

      Division head

    • C. 

      CEO

    • D. 

      Branch manager

  • 4. 
    If a supervisor can perform certain job duties more efficiently than an employee, the supervisor should generally
    • A. 

      Perform the employee's duties personally

    • B. 

      Avoid stepping in, unless there is a personnel shortage

    • C. 

      Transfer the employee to another department

    • D. 

      Penalize the employee for lack of competence

  • 5. 
    First-level supervisory usually rely most heavily on which of the following types of skills?
    • A. 

      Technical skills

    • B. 

      Administrative skills

    • C. 

      Human relations skills

    • D. 

      Conceptual skills

  • 6. 
    Which of the following is an example of an administrative managerial skill?
    • A. 

      Gathering data regarding department productivity

    • B. 

      Troubleshooting an equipment malfunction

    • C. 

      Giving employees a pep talk

    • D. 

      Completing a weekly performance report

  • 7. 
    Which of the following supervisory roles involves routing reports and information to employees?
    • A. 

      Disseminator

    • B. 

      Resource allocator

    • C. 

      Disturbance handler

    • D. 

      Liaison

  • 8. 
    Which of the following is an example of a supervisor acting in the role of entrepreneur?
    • A. 

      Greeting visitors to the group or unit

    • B. 

      Providing employee performance feedback

    • C. 

      Speaking out against negative changes

    • D. 

      Encouraging innovation by employees

  • 9. 
    A supervisor who margins with other department is acting in which of the following supervisory roles?
    • A. 

      Liaison

    • B. 

      Figurehead

    • C. 

      Negotiator

    • D. 

      Resource allocator

  • 10. 
    Which of the following does NOT represent an advantage of group decision making?
    • A. 

      Improves group morale

    • B. 

      Saves time

    • C. 

      Improves communication within the group

    • D. 

      Increases employee commitment to the decision

  • 11. 
    Which of the following steps occurs first in the decision-making process?
    • A. 

      Identifying available alternatives

    • B. 

      Defining the idea or problem

    • C. 

      Evaluation available alternatives

    • D. 

      Choosing the preferred alternatives

  • 12. 
    Which of the following is an example of a programmed decision?
    • A. 

      Responding to a lawsuit

    • B. 

      Processing an insurance claim

    • C. 

      Choosing who to promote to supervisor

    • D. 

      Handling a fuel explosion

  • 13. 
    Ethical behavior generally requires consideration of all of the following EXCEPT:
    • A. 

      Fairness

    • B. 

      Legality

    • C. 

      Expedience

    • D. 

      Honesty

  • 14. 
    Which of the following is an example of ethical behavior?
    • A. 

      Authorizing an example of violate company rules

    • B. 

      Maintaining the confidentiality of classified information

    • C. 

      Dating an employee who works under your direct supervision

    • D. 

      Providing falsified data on productivity reports

  • 15. 
    A supervisor who continues to make decisions that have been delegated is violating which of the following principles? 
    • A. 

      Span of control

    • B. 

      Chain of command

    • C. 

      Unity of command

    • D. 

      Management by exception

  • 16. 
    Which of the following CANNOT be delegated?
    • A. 

      Tasks

    • B. 

      Authority

    • C. 

      Assignments

    • D. 

      Accountability

  • 17. 
    Planning is generally concerned with which of the following?
    • A. 

      Future decisions

    • B. 

      Future impact of current decisions

    • C. 

      Past decisions

    • D. 

      Current impact of past decisions

  • 18. 
    Programs, projects, and schedules are examples of 
    • A. 

      Corporate plans

    • B. 

      Single-use plans

    • C. 

      Standing plans

    • D. 

      Repeat-use plans

  • 19. 
    Supervisor generally give most of their attention to which of the following types of planning?
    • A. 

      Strategic

    • B. 

      Short-range

    • C. 

      Long-range

    • D. 

      Intermediate

  • 20. 
    Backup plans that specify alternative strategies to use in the event of an unforeseen outcome are known as 
    • A. 

      Standing plans

    • B. 

      Developmental plans

    • C. 

      Contingency plans

    • D. 

      Intervening plans

  • 21. 
    Which of the following is focused on facilitating the achievement of long-term strategic plans?
    • A. 

      Force planning

    • B. 

      Operational planning

    • C. 

      Mission-based planning

    • D. 

      Objective planning

  • 22. 
    Which of the following does NOT represent an advantage of written objectives?
    • A. 

      They receive more attention than unwritten objectives.

    • B. 

      They are updated more frequently than unwritten objectives.

    • C. 

      They provide a permanent record.

    • D. 

      They are more challenging than unwritten objectives.

  • 23. 
    Each of the following is important to objective setting EXCEPT:
    • A. 

      Prioritization

    • B. 

      Idealism

    • C. 

      Employee input

    • D. 

      Follow up

  • 24. 
    A Gantt chart would be most appropriate for scheduling which of the following?
    • A. 

      Completion of orders by a manufacturing facility

    • B. 

      Construction of a skyscraper

    • C. 

      Renovation of a subway system

    • D. 

      Installation of a satellite in space

  • 25. 
    Which of the following terms is commonly used to refer to the set of activities that make up the longest route, in terms of time, required to complete a project?
    • A. 

      Event timeframe

    • B. 

      Critical path

    • C. 

      Activity-event scheme

    • D. 

      Activity network

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