Ds EscALATion Process_ Late Night And Weekend

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Ds Escalation Process_ Late Night And Weekend - Quiz

Questions and Answers
  • 1. 

    Notifying reps of truck breakdowns

    • A.

      Driver Services Reps

    • B.

      Team Lead

    Correct Answer
    A. Driver Services Reps
    Explanation
    The correct answer is "Driver Services Reps" because they are the ones responsible for notifying the representatives about truck breakdowns. As the team lead, their main role is to oversee and manage the team, rather than directly notifying about breakdowns. Therefore, the Driver Services Reps are the most suitable individuals to handle this task.

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  • 2. 

    Truck shut down due to weather.

    • A.

      Driver Services Reps

    • B.

      Team Lead

    Correct Answer
    A. Driver Services Reps
  • 3. 

    Carrier refusing to haul a load.

    • A.

      Driver Services Reps

    • B.

      Team Lead

    Correct Answer
    B. Team Lead
    Explanation
    The team lead is the correct answer because they are responsible for managing and supervising a team of driver services reps. In this scenario, the carrier refusing to haul a load would be a significant issue that needs to be addressed. The team lead would be the appropriate person to handle this situation, as they have authority over the driver services reps and can take the necessary steps to resolve the problem and ensure that the load is hauled.

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  • 4. 

    Accidents/ Full thefts/ High jacking. (select all that apply)

    • A.

      Driver Services Rep

    • B.

      Team Lead

    • C.

      Also escalate to Issue Resolution

    Correct Answer(s)
    B. Team Lead
    C. Also escalate to Issue Resolution
    Explanation
    The correct answer is Team Lead and Also escalate to Issue Resolution. In the given options, both Team Lead and Also escalate to Issue Resolution are mentioned as actions to be taken in response to accidents, full thefts, or high jacking incidents. A Team Lead is responsible for overseeing the team and coordinating the response to such incidents. Additionally, escalating the situation to Issue Resolution implies that it needs to be addressed and resolved at a higher level. Therefore, both options are applicable in this scenario.

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  • 5. 

    Rate Discrepancy.

    • A.

      Driver Services Rep

    • B.

      Team Lead

    Correct Answer
    B. Team Lead
    Explanation
    The correct answer is "Team Lead" because a team lead is a higher position than a driver services representative. A team lead is responsible for overseeing a team of employees and providing guidance and support, while a driver services representative is typically an entry-level position that involves assisting drivers with their needs. Therefore, it can be inferred that the team lead has more authority and responsibility in the organization.

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  • 6. 

    Upset carrier/ customer reps.

    • A.

      Driver Services Rep

    • B.

      Team Lead

    Correct Answer
    B. Team Lead
    Explanation
    The correct answer is "Team Lead" because a team lead is responsible for supervising and managing a team of carrier/customer representatives. They oversee the day-to-day operations, provide guidance and support to team members, and ensure that customer service standards are met. A team lead is a higher-level position compared to a driver services rep and would have the authority and experience to handle and resolve issues with upset carrier or customer representatives.

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  • 7. 

    Notifying reps of drivers being at the wrong facility.

    • A.

      Driver Services Rep

    • B.

      Team Lead

    Correct Answer
    A. Driver Services Rep
    Explanation
    The correct answer is "Driver Services Rep" because they are responsible for notifying the representatives of drivers being at the wrong facility. As a Driver Services Rep, it is their duty to communicate with the drivers and inform them about their incorrect location, ensuring that they are directed to the correct facility. This role involves coordinating with the drivers and providing them with the necessary information and guidance to rectify their mistake.

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  • 8. 

    Call shipper to confirm driver's arrival time.

    • A.

      Driver Services Rep

    • B.

      Team Lead

    • C.

      DS11 & 3rd shift

    Correct Answer
    C. DS11 & 3rd shift
    Explanation
    The correct answer, DS11 & 3rd shift, suggests that the person responsible for the task is the Team Lead of the DS11 team on the third shift. This indicates that the specific individual who needs to make the call to confirm the driver's arrival time is the Team Lead of the DS11 team on the third shift.

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  • 9. 

    Accidents.

    • A.

      Driver Services Rep

    • B.

      Team Lead

    Correct Answer
    B. Team Lead
  • 10. 

    Accounting related issue.

    • A.

      Driver Services Rep

    • B.

      Team Lead

    Correct Answer
    B. Team Lead
    Explanation
    The given answer "Team Lead" is the correct answer because in the context of an accounting related issue, a team lead would be responsible for overseeing the driver services representatives and providing guidance and support in resolving any accounting related problems or concerns. A team lead would have the necessary knowledge and experience to handle complex accounting issues and ensure that the team is working efficiently and effectively to address any accounting related challenges.

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  • Current Version
  • Jun 19, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 05, 2012
    Quiz Created by
    CoyoteTrainer

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