2013 Global PM Symposium - Driving Quality Throughout The Project Lifecycle

Process quality refers to the effectiveness and efficiency of the processes used to create a product or service. If the processes are of high quality, it ensures that the product being delivered will also be of high quality. Therefore, the statement that the ability to deliver product quality is maintained by process quality is true. Good processes ensure consistent and reliable outcomes, leading to a high-quality product.

The correct answer is "All of the above" because each statement represents a different perspective on quality. Quality can be seen as predictability, meaning that a product or service consistently meets expectations. It can also be viewed as a conformance to requirements, indicating that it meets the specified criteria. Additionally, quality can be defined as fitness for use, meaning that it is suitable for its intended purpose. Lastly, quality can be considered the customer's opinion, as their satisfaction and perception of the product or service ultimately determine its quality.

The best way to assure quality is by using standard methodologies and tools in our day to day activities, everywhere, every day. This means following established processes and utilizing appropriate tools to ensure that quality standards are met consistently. By incorporating these practices into our daily routines, we can minimize errors, identify and address issues promptly, and maintain a high level of quality in our work. This approach promotes a proactive mindset towards quality assurance and helps to prevent problems before they occur.

All of the above sites store GBS standard Methodologies and Tools for AM. This means that the GBS standard Methodologies and Tools for AM can be found on all of the mentioned sites: AM Portal, AM Horizontal Sharepoint, Agile PM and AM website, and Usability website.

The correct answer is "All of the above." This means that all three options mentioned - overall contractual governance, horizontal structural governance, and content governance day by day on the projects - are relevant levels of governance of predictable quality and 50/50/0. This suggests that each of these governance levels plays a role in ensuring predictable quality and adhering to the 50/50/0 concept.

The average cost of SIT/UAT/Regression testing defects used in the Testing Cost Defect Model is $800. This means that, on average, each defect found during these types of testing would cost $800 to fix.

The PM can most easily influence the testing preparation issue as it is within their control to ensure that proper testing processes and procedures are followed. They can allocate resources, set deadlines, and provide guidance to the testing team to ensure that testing is adequately planned and executed. By addressing any gaps or shortcomings in the testing preparation, the PM can help minimize defects and improve the overall quality of the product or project.

The correct answer is "All of the above". This means that all of the mentioned requirements are hard coded in our key Partner contracts through Voyage and IVAR. These requirements include using AM Methodologies & Tools defined by AM Horizontals on P&G projects, embedding P&G AM standards and AM Methodologies & tools defined by AMH in Partner's internal process for project delivery on P&G account, having internal processes to verify compliance to P&G AM Standards and AM Methodologies & tools defined by AMH, and demonstrating compliance on a quarterly basis to P&G.

The horizontal structural governance executed by ITDO AM Horizontal focuses on Key IVAR suppliers. This means that these suppliers are specifically targeted and included within the scope of the governance process. The other options, such as all suppliers, niche suppliers, and all ITDO suppliers, are not mentioned as being in scope, indicating that they are not the primary focus of the governance executed by ITDO AM Horizontal.

The SL (Service Level) and their PMs (Project Managers) are responsible for the governance scope of both niche suppliers and all suppliers used by SL. This includes the structural governance of niche suppliers, ensuring that they adhere to the necessary guidelines and standards, as well as the content governance for all suppliers used by SL, ensuring that the content provided meets the required criteria.

In a multi-vendor environment, PMs need to take multiple actions to drive quality and achieve a 50/50/0 balance. Developing personal mastery allows PMs to effectively govern and manage the vendors. Governing adoption and content from suppliers ensures that the quality standards are met. Adhering to GBS strategic vendor strategies helps in maintaining consistency and quality across all vendors. Lastly, driving quality everywhere, every day is essential for achieving the desired outcome. Therefore, all of the above actions are required for PMs to drive quality and 50/50/0 in a multi-vendor environment.

The AMT Partner Governance scorecard produced by AMH includes key building blocks such as codifying AM standards in partner contracts, conducting R/Y/G assessments of partner internal processes for deployment, adoption, and compliance, and aggregating quality KPIs based on standard AM reports. All of these building blocks are essential components of the scorecard.