CLEP - Principles Of Management

100 Questions

Settings
Please wait...
Principles Of Management Quizzes & Trivia

.


Questions and Answers
  • 1. 
    Which managerial function is characterized by a manger assigning employees tasks and granting them the authority to complete them?
    • A. 

      Leading

    • B. 

      Controlling

    • C. 

      Staffing

    • D. 

      Planning

    • E. 

      Organizing

  • 2. 
    A collective bargaining agreement functions as which of the following?
    • A. 

      Arbitration proxy

    • B. 

      Right-to-work guarantee

    • C. 

      Grievance procedure

    • D. 

      Labor contract

    • E. 

      Labor contract

  • 3. 
    The consistent line of relationship from the top to the bottom of an organization is called the
    • A. 

      Division of labor

    • B. 

      Chain of command

    • C. 

      Mission statement

    • D. 

      Span of control

    • E. 

      Means-end chain

  • 4. 
    If a retail sales manger instructs each salesperson to sell at least 12 cell phone plans each day, this would be an example of what kind of goal?
    • A. 

      Tactical

    • B. 

      Strategic

    • C. 

      Operational

    • D. 

      Long-term goal

    • E. 

      Open-ended goal

  • 5. 
    According to the system management theory, which of the following would NOT be considered to be an input?
    • A. 

      Capital

    • B. 

      Products

    • C. 

      Raw materials

    • D. 

      Employees

    • E. 

      Machinery

  • 6. 
    Answering for one's own actions and accepting responsibility for them is known as
    • A. 

      Power

    • B. 

      Authority

    • C. 

      Leadership

    • D. 

      Accountability

    • E. 

      Mangement

  • 7. 
    Which of the following relationship were the Hawthrone experiments originally designed to study
    • A. 

      The impact of illumination on factory worker output

    • B. 

      The impact of body mechanics on factory worker output

    • C. 

      The impact of factory worker output on business profitability

    • D. 

      The impact of workforce diversity on business profitability

    • E. 

      The impact of business profitability on social responibility

  • 8. 
    Which of the following would be an example of a change in a restaurant manager's internal environment?
    • A. 

      A change in the health code

    • B. 

      Revision made in waitstaff procedures

    • C. 

      A meat supplier raising its prices

    • D. 

      The development of a refrigerator that indicates when food has spoiled

    • E. 

      A similar restaurant opening in town

  • 9. 
    Joseph Juran believed that most quality problems are the fault of 
    • A. 

      Managers

    • B. 

      Machinery

    • C. 

      Suppliers

    • D. 

      Workers

    • E. 

      Competitiors

  • 10. 
    A system's tendency to go toward inefficiency if left to its own devices is known as
    • A. 

      An open system

    • B. 

      A closed system

    • C. 

      Synergy

    • D. 

      Entropy

    • E. 

      A subsystem

  • 11. 
    Which of the following statements about communication in the workplace in valid?
    • A. 

      Communication only flows upwards

    • B. 

      Communication only flows downwards

    • C. 

      Communication only flows horizontally

    • D. 

      Communication only flows upwards and downwards

    • E. 

      Communications flow upwards, downwards, and horizontally

  • 12. 
    An organization leader responsible for securing the financial resources to carry out an innovative projects is known as which of the following?
    • A. 

      Creative backer

    • B. 

      Product champion

    • C. 

      Technical innovator

    • D. 

      Executive champion

    • E. 

      Concept architect

  • 13. 
    Which of following is an example of how a manger can employ boundary spanning?
    • A. 

      Attend industry-related conferences

    • B. 

      Promote from within

    • C. 

      Raise sales quotas

    • D. 

      Eliminate overtime

    • E. 

      Revise company procedures

  • 14. 
    All managers can be considered to be what type of managers?
    • A. 

      Marketing

    • B. 

      Sales

    • C. 

      Customer service

    • D. 

      Human resource

    • E. 

      Production

  • 15. 
    Which of the following components of an e-business is included under the term e-commerce?
    • A. 

      Facility design

    • B. 

      Sales

    • C. 

      Human resources

    • D. 

      Strategic planning

    • E. 

      Succession planning

  • 16. 
    A tax that is placed on a country's or region's imports and/or exports as a result of a political event is known as a(n)
    • A. 

      Tariff

    • B. 

      Quota

    • C. 

      Exchange rate

    • D. 

      Infrastructure

    • E. 

      Embargo

  • 17. 
    Which school of management focus on the human-based elements of work?
    • A. 

      Classical

    • B. 

      Quantitative

    • C. 

      Behavioral

    • D. 

      Contingency

    • E. 

      Quality

  • 18. 
    A decision-making technique that shows a complete picture of several alternative decision paths is called a(n)
    • A. 

      Simulation

    • B. 

      Payback analysis

    • C. 

      Decision tree

    • D. 

      Brainstorming

    • E. 

      Organizational chart

  • 19. 
    According to Henry Mintzberg, which of the following is NOT a decisional managerial role?
    • A. 

      Monitor

    • B. 

      Disturbance handler

    • C. 

      Entrepreneur

    • D. 

      Negotiator

    • E. 

      Resource allocator

  • 20. 
    A top-level manager would most likely be involved in devising which of the following goal types?
    • A. 

      Strategic

    • B. 

      Short-term

    • C. 

      Tactical

    • D. 

      Operational

    • E. 

      Open-ended

  • 21. 
    Which of the following helps to reduce customer waiting time and costs by properly allocating workstations and human resources?
    • A. 

      Quotas

    • B. 

      MBTI

    • C. 

      Queuing theory

    • D. 

      MIS

    • E. 

      Payback analysis

  • 22. 
    Laura and Sal are both customer service representatives. Laura works from 8 am to 3 pm daily, and Sal works from 10 am to 5 pm daily. This situation is an example of
    • A. 

      Twinning

    • B. 

      Flextime

    • C. 

      Job enrichment

    • D. 

      Telecommuting

    • E. 

      Job enlargement

  • 23. 
    An employee can refer to a work schedule to find out all of the following EXCEPT
    • A. 

      Which projects are currently underway

    • B. 

      Funds that have been allocated to a project

    • C. 

      Assignments for work teams

    • D. 

      Assignments for individual employees

    • E. 

      Deadlines

  • 24. 
    The European Union was established by which of the following?
    • A. 

      Plaza Accord

    • B. 

      Maastricht Treaty

    • C. 

      Treaty of Versailles

    • D. 

      Treaty of Paris

    • E. 

      Marshall Plan

  • 25. 
    An employee’s benefits package may includeI. salaryII. vacation timeIII. a bonus 
    • A. 

      I only

    • B. 

      II only

    • C. 

      III only

    • D. 

      II and III only

    • E. 

      I, II, and III

  • 26. 
    Which of the following most likely represents a lapse in business social responsibility?
    • A. 

      Publicizing a recent manufacturing plant closure

    • B. 

      Authorizing a global recall of a defective product

    • C. 

      Minimizing costs spent to ensure quality control

    • D. 

      Whistle-blowing regarding suspected misconduct

    • E. 

      Devoting resources to corporate philanthropy

  • 27. 
    Which of the following types of management is responsible for monitoring the conversion of inputs to outputs?
    • A. 

      Sales

    • B. 

      Marketing

    • C. 

      Customer service

    • D. 

      Operations

    • E. 

      Human resources

  • 28. 
    Which of the following terms best describes a corporation’s hiring policy?
    • A. 

      A single-use plan

    • B. 

      A standing plan

    • C. 

      A strategic plan

    • D. 

      A short-term plan

    • E. 

      A tactical plan

  • 29. 
    If a team leader believes that a lack of cohesiveness is hurting a team’s performance, what would be the most effective action to take?
    • A. 

      Reward individual accomplishments

    • B. 

      Revise the team’s project mission

    • C. 

      Disband the team

    • D. 

      Reward team accomplishments

    • E. 

      Have team members alternate responsibilities

  • 30. 
    According to Total Quality Management (TQM), what would the relationship be between a stereo manufacturer and a retail store salesperson that sells the stereo?
    • A. 

      The salesperson is the stereo manufacturer’s supplier.

    • B. 

      The stereo manufacturer is salesperson’s customer.

    • C. 

      The salesperson is the stereo manufacturer’s wholesaler.

    • D. 

      The salesperson is the stereo manufacturer’s employee.

    • E. 

      The salesperson is the stereo manufacturer’s customer.

  • 31. 
    An employee is LEAST likely to attain a goal that
    • A. 

      Consists of familiar tasks

    • B. 

      Is measurable

    • C. 

      Is associated with a reward

    • D. 

      Is vague

    • E. 

      Has a deadline

  • 32. 
    Management theorist Peter Drucker believes that which of the following is key to good leadership?
    • A. 

      Initiative

    • B. 

      Consistency

    • C. 

      Cleverness

    • D. 

      Popularity

    • E. 

      Drive

  • 33. 
    Which of the following statements about the laissez-faire style of leadership is valid?
    • A. 

      The leader makes all decisions.

    • B. 

      The leader assigns roles to team members.

    • C. 

      It works best with a motivated, experienced, and skilled team.

    • D. 

      The leader is unavailable to his or her subordinates.

    • E. 

      The leader acts as a mediator.

  • 34. 
    Which of the following is a network scheduling system designed to speed up the process of project management?
    • A. 

      PERT

    • B. 

      MIS

    • C. 

      TQM

    • D. 

      MBTI

    • E. 

      LAN

  • 35. 
    Which of the following is NOT an effect of an increase in the use of computer technology in the workplace?
    • A. 

      Some employees have developed computer-related disabilities.

    • B. 

      Employees are able to be more productive in less time.

    • C. 

      Technological training is required.

    • D. 

      Technological resources have replaced some human resources.

    • E. 

      Communication costs have increased.

  • 36. 
    The 14 principles of management were developed by
    • A. 

      Chester Bernard

    • B. 

      Henri Fayol

    • C. 

      Frederick Taylor

    • D. 

      Douglas McGregor

    • E. 

      Max Weber

  • 37. 
    A government-imposed regulation that sets a limit for the importation of a certain product in a given year is a(n)
    • A. 

      Exchange rate

    • B. 

      Quota

    • C. 

      Embargo

    • D. 

      Infrastructure

    • E. 

      Tariff

  • 38. 
    According to David McClelland’s acquired needs theory, which of the following would be LEAST important to an individual with a high need for power?
    • A. 

      Being in charge

    • B. 

      Having influence over others

    • C. 

      Status

    • D. 

      Competition

    • E. 

      Effective performance

  • 39. 
    If a college student signed up for a course based on the recommendation of an advisor who has always made wise suggestions in the past, which type of power would the advisor have?
    • A. 

      Referent

    • B. 

      Legitimate

    • C. 

      Reward

    • D. 

      Coercive

    • E. 

      Expert

  • 40. 
    Reengineering brings about improvement in quality by
    • A. 

      Having issues proceed through a number of channels before decisions are made regarding them

    • B. 

      Adhering to rules and protocol

    • C. 

      Radically restructuring processes to bring about fast change

    • D. 

      Working toward steady, continuous, incremental improvement.

    • E. 

      Focusing on long term goals and solutions

  • 41. 
    Who among the following was NOT a contributor to the quality movement?
    • A. 

      Armand V. Feigenbaum

    • B. 

      Frederick Herzberg

    • C. 

      W. Edwards Deming

    • D. 

      Joseph Juran

    • E. 

      Philip B. Crosby

  • 42. 
    A single-use plan is an example of a(n)
    • A. 

      Tactical plan

    • B. 

      Strategic plan

    • C. 

      Operational plan

    • D. 

      Ongoing plan

    • E. 

      Contingency plan

  • 43. 
    An organization is most likely to be decentralized under which of the following circumstances?
    • A. 

      There are risky and consequential decisions to make.

    • B. 

      Low-level managers are relatively unskilled or inexperienced.

    • C. 

      The organization has traditionally been centralized.

    • D. 

      The external environment is dynamic.

    • E. 

      The organization is strongly procedure and policy-based.

  • 44. 
    Bureaucracies are traditionally known for being
    • A. 

      Informal

    • B. 

      Quick to respond

    • C. 

      Flexible

    • D. 

      Procedure-based

    • E. 

      Creative

  • 45. 
    An effective goal should be
    • A. 

      Achievable

    • B. 

      Long-term

    • C. 

      General

    • D. 

      Complex

    • E. 

      Short-term

  • 46. 
    Which situation would be most likely to require more than one channel of communication?
    • A. 

      An assistant informs his superior about a package arriving.

    • B. 

      A manager compliments an employee’s quick response to a problem.

    • C. 

      A manager trains a new employee for a job requirement.

    • D. 

      An employee leaves her manager a message that she is running late for work.

    • E. 

      A human resources manager places a recruiting ad with a newspaper.

  • 47. 
    Which of the following is NOT characteristic of an informal organization?
    • A. 

      It contains a grapevine.

    • B. 

      It has a definable chain of command.

    • C. 

      It forms naturally.

    • D. 

      It is exclusive.

    • E. 

      It emphasizes personal relationships.

  • 48. 
    The kind of power that lies in the authority granted to a formally assigned position is known as
    • A. 

      Referent

    • B. 

      Coercive

    • C. 

      Expert

    • D. 

      Legitimate

    • E. 

      Reward

  • 49. 
    A team leader accepts credit for his team’s successes but blames individual members for failures. What error of perception is he exhibiting?
    • A. 

      Projection

    • B. 

      Self-serving bias

    • C. 

      Selective perception

    • D. 

      Stereotyping

    • E. 

      Pygmalion effect

  • 50. 
    Which of the following is a criterion for an employee to be eligible for unemployment insurance?
    • A. 

      The employee was not responsible for losing the job

    • B. 

      The employee was fired from the job

    • C. 

      The employee participated in profit sharing.

    • D. 

      The employee was a manager.

    • E. 

      The employee resigned from the job

  • 51. 
    When an employee asks her manager for a salary increase, it is an example of
    • A. 

      Downward communication

    • B. 

      Upward communication

    • C. 

      Horizontal communication

    • D. 

      Backward communication

    • E. 

      Forward communication

  • 52. 
    As a business expands, it will tend to become
    • A. 

      Less complicated

    • B. 

      More organic

    • C. 

      More hierarchical

    • D. 

      Less reliant on formal authority

    • E. 

      More decentralized

  • 53. 
    Which management theory most directly addresses the human dimension of the workplace?
    • A. 

      Quantitative management theory

    • B. 

      Contingency management theory

    • C. 

      Behavioral management theory

    • D. 

      Quality management theory

    • E. 

      Classical management theory

  • 54. 
    Which of the following would be an example of a feedforward control by a university?
    • A. 

      Having students fill out evaluation forms about their professors at the end of a course

    • B. 

      Having students take a standardized admissions exam

    • C. 

      Issuing final grades at the end of each semester

    • D. 

      Having chairpersons monitor professor performance by sitting in on a lecture

    • E. 

      Reviewing a department’s budget to see if actual spending matched projected expenses

  • 55. 
    An organizational culture that emphasizes adherence to authority is most likely characterized by which of the following?
    • A. 

      Low uncertainty avoidance

    • B. 

      High individualism

    • C. 

      High power distance

    • D. 

      Low power distance

    • E. 

      Long-term orientation

  • 56. 
    Each of the following is a level of Kohlberg’s model of moral development EXCEPT:
    • A. 

      Sequential

    • B. 

      Conventional

    • C. 

      Principled

    • D. 

      Preconventional

    • E. 

      Postconventional

  • 57. 
    Which of the following strategies for managing conflict involves calls for a direct verbalizing of the conflict at hand?
    • A. 

      Avoidance

    • B. 

      Smoothing

    • C. 

      Compromise

    • D. 

      Confrontation

    • E. 

      Collaboration

  • 58. 
    A school begins using a computerized database to locate alumni. The initiation of this tracking system represents what kind of change?
    • A. 

      People-centered

    • B. 

      Process-oriented

    • C. 

      Strategic

    • D. 

      Structural

    • E. 

      Short-term

  • 59. 
    The stage in an organization’s change process that involves challenging the status quo by pointing out the ways in which the current system is lacking is known as
    • A. 

      Freezing

    • B. 

      Unfreezing

    • C. 

      Changing

    • D. 

      Reinstating

    • E. 

      Refreezing

  • 60. 
    Which of the following is NOT a valid comparison between group decision making and individual decision making?
    • A. 

      Group decision-making processes draw on a greater pool of ideas.

    • B. 

      Individual decision-making processes are usually more time-consuming than group decision-making processes.

    • C. 

      Group decisions can be compromises rather than the best possible decision.

    • D. 

      Employees are more likely to be supportive of group decisions.

    • E. 

      Group decision-making processes are susceptible to groupthink.

  • 61. 
    The existing condition in an organization is known as the
    • A. 

      Driver

    • B. 

      Resister

    • C. 

      Status quo

    • D. 

      Mission statement

    • E. 

      Quota

  • 62. 
    According to the Blake-Mouton managerial grid model, the authoritarian leadership style is characterized by
    • A. 

      Low-level concern with people and low-level concern with production

    • B. 

      Low-level concern with people and high-level concern with production

    • C. 

      Equal concern with people and production

    • D. 

      High-level concern with people and low-level concern with production

    • E. 

      High-level concern with people and high-level concern with production

  • 63. 
    The obligation that an employee is assuming when he accepts an assigned task is known as
    • A. 

      Policy

    • B. 

      Standards

    • C. 

      Work schedule

    • D. 

      Procedure

    • E. 

      Responsibility

  • 64. 
    Kyle’s manager has passed him over for a promotion many times because she believes that he lacks leadership skills. As a result, Kyle now assumes a passive role when working in a team environment. What is this situation an example of?
    • A. 

      Projection

    • B. 

      Classifying

    • C. 

      Selective perception

    • D. 

      Pygmalion effect

    • E. 

      Stereotyping

  • 65. 
    At a certain organization, budgets are developed in such a way that each allocation must be justified by how it will contribute to the company’s objectives. This arrangement is an example of
    • A. 

      Top-down budgeting

    • B. 

      Bottom-up budgeting

    • C. 

      Zero-based budgeting

    • D. 

      Lateral budgeting

    • E. 

      Inflexible budgeting

  • 66. 
    Which of the following individuals would have staff authority?
    • A. 

      A department manager who can delegate work to her subordinates

    • B. 

      A human resources manager who can give training-related assignments to members of various departments

    • C. 

      A secretary who can grant approval for use of the conference room

    • D. 

      A recently-promoted supervisor who can make up a work schedule

    • E. 

      A new employee going through job orientation

  • 67. 
    A group working together to generate ideas is described as
    • A. 

      Groupthink

    • B. 

      A decision tree

    • C. 

      Brainstorming

    • D. 

      The Delphi technique

    • E. 

      The nominal group technique

  • 68. 
    Which of the following is an example of an indirectly interactive force in a manager’s external environment?
    • A. 

      Improvement to management information systems (MIS)

    • B. 

      Customers

    • C. 

      Company owners

    • D. 

      Competitors

    • E. 

      Suppliers

  • 69. 
    The formal right that a manager possesses to delegate responsibility, make decisions, and allocate resources is known as
    • A. 

      Power

    • B. 

      Responsibility

    • C. 

      Authority

    • D. 

      Accountability

    • E. 

      Leadership

  • 70. 
    Expert power and referent power can both be described as forms of
    • A. 

      Positional power

    • B. 

      Personal power

    • C. 

      Punitive power

    • D. 

      External sources of power

    • E. 

      Reward power

  • 71. 
    All of the following EXCEPT which is a criterion for a group to be considered a team?
    • A. 

      The group must consist of two or more individuals.

    • B. 

      Group members must have regular interactions.

    • C. 

      Group members must share a unified purpose.

    • D. 

      Group members must agree on issues relevant to the project at hand.

    • E. 

      Group members must coordinate work to accomplish team goals.

  • 72. 
    Which of the following statements regarding the stages of team development is valid?
    • A. 

      By the end of the forming phase, teams have built a cohesive community.

    • B. 

      The norming stage is the most productive stage.

    • C. 

      Teams enter the storming phase with clarity about what their team’s mission is.

    • D. 

      The adjourning phase is characterized by a sharp focus on achieving team goals.

    • E. 

      All teams will proceed through five stages of development.

  • 73. 
    Which type of authority can defy the unity of command principle?
    • A. 

      Line authority

    • B. 

      Staff authority

    • C. 

      Functional authority

    • D. 

      Decentralized authority

    • E. 

      Hierarchical authority

  • 74. 
    Which of the following best describes a situation where two international firms that are traditionally competitors decide to work cooperatively and modify their products to meet foreign market demands?
    • A. 

      Wholly-owned subsidiary

    • B. 

      Joint venture

    • C. 

      Global strategic partnership

    • D. 

      Exportation

    • E. 

      Embargo

  • 75. 
    Which of the following is NOT a benefit of a company instituting a TQM (Total Quality Management) program?
    • A. 

      Acquiring a reputation for quality

    • B. 

      Implementing programs quickly and inexpensively

    • C. 

      Getting better returns on investments

    • D. 

      Improving customer retention

    • E. 

      Being able to charge higher prices for goods or services

  • 76. 
    As a result of outsourcing, all of the following EXCEPT which is likely to decrease?
    • A. 

      Workload of in-house employees

    • B. 

      Overall costs of benefits packages

    • C. 

      Cost of office machinery

    • D. 

      Cost of renting office space

    • E. 

      Overall work output

  • 77. 
    Which of the following is a characteristic of continuous-process production? I. It employs a large labor force.II. It has a rigid structure.III. It utilizes a highly automated system. 
    • A. 

      I only

    • B. 

      III only

    • C. 

      II and III only

    • D. 

      I and II only

    • E. 

      I, II, and III

  • 78. 
    Firms that continually evolve and encourage employees to improve performance based on their experiential lessons are called
    • A. 

      Bureaucracies

    • B. 

      Learning organizations

    • C. 

      Informal organizations

    • D. 

      Multinational organizations

    • E. 

      Wholly-owned subsidiaries

  • 79. 
    A formal statement of complaint about a situation, usually made by an employee or group of employees to management it is called a(n)
    • A. 

      Negotiation

    • B. 

      Mediation

    • C. 

      Arbitration

    • D. 

      Appraisal

    • E. 

      Grievance

  • 80. 
    Which stage of team development is characterized by conflict and competitiveness?
    • A. 

      Forming

    • B. 

      Storming

    • C. 

      Norming

    • D. 

      Performing

    • E. 

      Adjourning

  • 81. 
    Which of the following provides new employees with basic information about the organization for which they are working?
    • A. 

      Twinning

    • B. 

      Job orientation

    • C. 

      Work specialization

    • D. 

      Mentoring

    • E. 

      Job enlargement

  • 82. 
    All of the following EXCEPT which is a result of employees becoming empowered?
    • A. 

      Management becomes more hierarchical.

    • B. 

      The organization becomes more decentralized.

    • C. 

      Employees are less strictly monitored.

    • D. 

      Jobs are more flexibly designed.

    • E. 

      The organization is better able to respond to a volatile environment.

  • 83. 
    Which of the following would NOT be considered a separation?
    • A. 

      Retirement

    • B. 

      Demotion

    • C. 

      Firing

    • D. 

      Layoff

    • E. 

      Resignation

  • 84. 
    Which of the following is exempt from complying with the provisions of Title VII of the 1964 Civil Rights Act, which deals with employment practices?
    • A. 

      An educational institution

    • B. 

      A private employment agency

    • C. 

      A private employer of a 12-person staff

    • D. 

      A local government office

    • E. 

      A labor union with 15 members

  • 85. 
    A multinational company has concerns about acquiring the raw materials it needs in a foreign country. Its concerns pertain to which of the following environments?
    • A. 

      Political

    • B. 

      Economic

    • C. 

      Legal

    • D. 

      Technological

    • E. 

      Social and cultural

  • 86. 
    Philip B. Crosby proposed all of the following EXCEPT which in his 14-point program?
    • A. 

      Raising performance standards

    • B. 

      “Doing it right the first time” (DIRFT)

    • C. 

      Reaching a point where products have “zero defects”

    • D. 

      Equating quality with the meeting of specifications

    • E. 

      Increasing post-production inspections

  • 87. 
    Organizational development would be an example of what kind of plan?
    • A. 

      Strategic plan

    • B. 

      Operational plan

    • C. 

      Tactical plan

    • D. 

      Single-use plan

    • E. 

      Contingency plan

  • 88. 
    A law mandating that employers make special efforts to promote and hire members of protected groups is known as
    • A. 

      Demographics

    • B. 

      Affirmative action

    • C. 

      Boundary spanning

    • D. 

      An open system

    • E. 

      A differentiation strategy

  • 89. 
    Which of the following is a tool designed to determine an individual’s mental and emotional preferences for dealing with common issues?
    • A. 

      MBTI

    • B. 

      MIS

    • C. 

      PERT

    • D. 

      TQM

    • E. 

      DIRFT

  • 90. 
    Bureaucracies are characterized by
    • A. 

      Decentralized authority

    • B. 

      Quick decision-making

    • C. 

      Flexible positions

    • D. 

      Creative environments

    • E. 

      Formal procedures and rules

  • 91. 
    An incentive-based pay system is based on an employee’s
    • A. 

      Hours worked

    • B. 

      Seniority

    • C. 

      Education

    • D. 

      Performance

    • E. 

      Experience

  • 92. 
    Who among the following did NOT develop a theory regarding needs as motivational sources?
    • A. 

      Abraham Maslow

    • B. 

      Henry Mintzberg

    • C. 

      Frederick Herzberg

    • D. 

      Clayton Alderfer

    • E. 

      David McClelland

  • 93. 
    An employee’s performance appraisal can be used to justify all of the following EXCEPT
    • A. 

      Entering the employee in a training program

    • B. 

      Offering the employee a promotion

    • C. 

      Increasing the employee’s salary

    • D. 

      Terminating the employee

    • E. 

      Canceling the employee worker’s compensation insurance

  • 94. 
    When an employee is downgraded to a job with lesser significance, authority, and responsibility, it is known as a
    • A. 

      Promotion

    • B. 

      Demotion

    • C. 

      Transfer

    • D. 

      Lateral move

    • E. 

      Layoff

  • 95. 
    An electronics company strives to be the first company out with the latest technological advancements. What kind of strategy is it employing?
    • A. 

      Cost leadership strategy

    • B. 

      Contingency plan

    • C. 

      Single-use plan

    • D. 

      Differentiation strategy

    • E. 

      Bureaucratic procedure

  • 96. 
    The relationship between the positions at a company and its employees can best be determined by consulting a(n)
    • A. 

      Decision tree

    • B. 

      Organization chart

    • C. 

      Mission statement

    • D. 

      Procedures manual

    • E. 

      Payroll

  • 97. 
    Which of the following is NOT one of the elements of an effective reward system?
    • A. 

      Rewards must satisfy employees’ basic needs.

    • B. 

      Rewards must be fairly and equitably distributed.

    • C. 

      Employees in comparable positions must have equal access to rewards.

    • D. 

      Rewards and their methods of attainment should be uniform for all comparable recipients.

    • E. 

      Rewards should be comparable to those of nearby competitors.

  • 98. 
    Job enlargement can motivate employees by
    • A. 

      Investing a job with greater responsibility and authority

    • B. 

      Rewarding a job with better compensation

    • C. 

      Making a job more interesting

    • D. 

      Reducing the hours to be worked on a job

    • E. 

      Making the hours of a job more flexible

  • 99. 
    Among the following steps, which would be the first step in the process of seeing if a job candidate is suitable for a position?
    • A. 

      Reviewing the candidate’s application

    • B. 

      Interviewing the candidate

    • C. 

      Checking the candidate’s references

    • D. 

      Administering a skills test to the candidate

    • E. 

      Administering a performance assessment to the candidate

  • 100. 
    Which of the following explains the relevance of figures that appear on financial statements as well as the relationships between certain figures?
    • A. 

      Payback analysis

    • B. 

      Force-field analysis

    • C. 

      Decision analysis

    • D. 

      Financial-ratio analysis

    • E. 

      Job analysis