Claim Matrices Of Products And Services Test!

20 Questions | Total Attempts: 58

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Claim Matrices Of Products And Services Test!

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Questions and Answers
  • 1. 
    In how many sections the claims matrix is divided?
    • A. 

      Two

    • B. 

      Three

    • C. 

      Four

    • D. 

      Five

  • 2. 
    Can we exchange/ replenish  the products from Orisales which is billed in WP, BC, SPECIAL SECTION ETC.?
    • A. 

      Yes

    • B. 

      No

  • 3. 
    Under how many options you can see the subtypes in partial claim option?
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 4. 
    If consultant claims for a replacement of the product having billed in previous month. In mentioned case pricing would be as per below?
    • A. 

      Current month

    • B. 

      Previous month

  • 5. 
    What is the policy to claim for damaged product?
    • A. 

      30 days from date of invoicing

    • B. 

      One moth from date of invoicing

    • C. 

      Two months from date of invoicing

    • D. 

      None above

  • 6. 
    If consultant returns the product saying I had ordered 2 quantities of 18953 but received one quantity of 18953 as damaged & one quantity of 18969 instead of 18953. Can I pass a claim in one go for both options?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    If the product is due from RDC or virtual warehouse & consultant approach in branch to issue the claim. Which point code we need to select to generate a claim?
    • A. 

      Branch immediate pick point

    • B. 

      Virtual warehouse pick point

  • 8. 
     In case of exchange/ replenish what is the procedure?
    • A. 

      First pass credit note & then place a new order.

    • B. 

      While passing credit note press add button to add replenish code

    • C. 

      Pass the credit note and credit the money in the account

  • 9. 
     If the product MRP is different as mentioned in catalogue in which option the claim will be passed?
    • A. 

      Catalogue error (return)

    • B. 

      Damage package (return)

    • C. 

      None above

  • 10. 
    In exchange option can we issue higher value product against the billed product in invoice?
    • A. 

      Yes

    • B. 

      No

  • 11. 
    If order is saved and there is an operator error, under which option we will cancel the order?
    • A. 

      Cancel order

    • B. 

      Cancel the order by Oriflame staff

    • C. 

      Cancel order by consultant

    • D. 

      None above

  • 12. 
    If product label has wrong information printed. Which of the following option will selected to pass a claim?
    • A. 

      A.Primary package deformed

    • B. 

      Bad Label quality

    • C. 

      Label Application

    • D. 

      None above

  • 13. 
    If lipstick bullet is not fixed which option to be selected from below?
    • A. 

      A. Bulk surface defects

    • B. 

      B. damage product(exchange)

    • C. 

      C. Bulk not fixed

    • D. 

      D. None above

  • 14. 
    While passing a claim which option to be clicked to refer the previous month catalogue price?
    • A. 

      Price

    • B. 

      FRP

    • C. 

      Order

    • D. 

      Product

  • 15. 
    If it is picking error is it necessary to mention the name of the picker in remarks column?
    • A. 

      Yes

    • B. 

      No

  • 16. 
    Can we generate a claim if consultants receive extra product quantity as billed in invoice?
    • A. 

      Yes

    • B. 

      No

  • 17. 
    Under which option you can see the” Tamper – evident seal or cello wrap is damaged?”
    • A. 

      Damage package (return) & Damage package (exchange)

    • B. 

      Damage product (return) & Damage product (exchange)

    • C. 

      None above

  • 18. 
    If a consultant wants to return a product under the "undesirable effect" option, How much should be the minimum quantity of a product?  
    • A. 

      Full

    • B. 

      1/3

    • C. 

      1/4

    • D. 

      2/4

  • 19. 
    Picking error - picked moreover (return) signifies:
    • A. 

      A consultant received a higher quantity of products than ordered.

    • B. 

      The product an extra product not there in the invoice.