Claim Matrices Of Products And Services Test!

In the options provided, the only choices that mention a "Tamper-evident seal or cello wrap" being damaged are "Damage package (return)" and "Damage package (exchange)". The other option, "Damage product (return) & Damage product (exchange)", does not mention anything about a seal or cello wrap. Therefore, the correct answer is "Damage package (return) & Damage package (exchange)".

The correct answer is "While passing credit note press add button to add replenish code." This means that when passing a credit note, the procedure involves pressing the add button to include the replenish code. This indicates that the credit note is being used to replenish a certain item or product.

If the product MRP is different from what is mentioned in the catalogue, the claim will be passed under the option of "Catalogue error (return)". This means that the customer can return the product and claim a refund or exchange due to the error in the catalogue.

If a consultant wants to return a product under the "undesirable effect" option, the minimum quantity of the product should be 1/3.

If there is an operator error and the order has already been saved, the correct option to cancel the order would be "Cancel the order by Oriflame staff." This implies that only the staff of Oriflame has the authority to cancel the order in such a situation. The other options, "Cancel order by consultant" and "None above," do not specify the necessary authority to cancel the order in case of an operator error.

The pricing for the replacement of the product would be based on the previous month. This means that the consultant would be charged according to the pricing that was in effect during the previous month when the product was originally billed.

If consultants receive extra product quantity as billed in the invoice, it is possible to generate a claim. This means that the consultants have received more products than what was originally agreed upon and paid for. They can then raise a claim to either return the excess products or request a refund for the additional quantity received.

Yes, in an exchange option, it is possible to issue a higher value product against the billed product in the invoice. This means that if a customer wants to exchange a product for a higher-priced one, they can do so by paying the difference in price. This allows customers to upgrade their purchase without having to pay the full price of the new product.

To refer to the previous month's catalogue price, one would need to click on the "Price" option. This option would likely provide access to the pricing information from the previous month's catalogue, allowing the user to compare and make necessary adjustments or decisions based on the previous prices.

The claims matrix is divided into two sections.

If the lipstick bullet is not fixed, it means that it is loose or not securely attached. In this case, the best option would be to select option c. "Bulk not fixed" as it accurately describes the issue of the lipstick bullet not being properly secured. Option a, "Bulk surface defects," does not address the specific problem of the bullet not being fixed. Option b, "damage product (exchange)," may be applicable if the loose bullet has caused damage to the product, but it does not directly address the issue of it not being fixed. Option d, "None above," would be incorrect as there is a suitable option available.

In order to address and rectify the picking error, it is necessary to mention the name of the picker in the remarks column. This allows for clear identification of the individual responsible for the error, ensuring accountability and enabling appropriate corrective measures to be taken. By including the picker's name in the remarks column, it becomes easier to track and monitor any recurring issues related to picking errors, facilitating continuous improvement in the picking process.

The answer is "Yes" because the question asks if we can exchange or replenish products from Orisales that are billed in various sections such as WP, BC, SPECIAL SECTION, etc. The word "Yes" indicates that it is possible to exchange or replenish these products from Orisales regardless of the billing section they are categorized under.

In the partial claim option, there are four subtypes visible.

The correct answer is that a consultant received a higher quantity of products than ordered. This is indicated by the phrase "picked moreover," which suggests that more products were picked or selected than what was originally ordered. The use of the word "moreover" implies an additional or excess quantity of products. Therefore, the consultant received more items than they were supposed to receive according to the order.

The correct answer is "Branch immediate pick point." This is because if the product is due from RDC or virtual warehouse and the consultant approaches the branch to issue a claim, the branch immediate pick point would be the appropriate point code to select in order to generate a claim.

The policy to claim for a damaged product is one month from the date of invoicing. This means that customers have a time frame of one month to report any damages or issues with their purchased product and request a claim. After this one-month period, the customer will no longer be eligible to make a claim for a damaged product.

No, you cannot pass a claim in one go for both options. The consultant received one quantity of 18953 as damaged and one quantity of 18969 instead of 18953. These are two separate issues that need to be addressed separately. Therefore, you would need to pass separate claims for each issue.

If the product label has wrong information printed, none of the options provided (primary package deformed, bad label quality, label application) would be selected to pass a claim. This is because the issue of wrong information printed on the label does not pertain to any of these options. The correct course of action would be to select "None above" as the answer, indicating that none of the provided options are applicable in this situation.