Claim Matrices Of Products And Services Test!

20 Questions | By Oriflame | Updated: Mar 22, 2022 | Attempts: 81

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Claim Matrices Of Products And Services Test! - Quiz

Questions and Answers

1.

In how many sections the claims matrix is divided?
- A.
  
  Two
- B.
  
  Three
- C.
  
  Four
- D.
  
  Five
2.

Can we exchange/ replenish the products from Orisales which is billed in WP, BC, SPECIAL SECTION ETC.?
- A.
  
  Yes
- B.
  
  No
3.

Under how many options you can see the subtypes in partial claim option?
- A.
  
  2
- B.
  
  3
- C.
  
  4
- D.
  
  5
4.

If consultant claims for a replacement of the product having billed in previous month. In mentioned case pricing would be as per below?
- A.
  
  Current month
- B.
  
  Previous month
5.

What is the policy to claim for damaged product?
- A.
  
  30 days from date of invoicing
- B.
  
  One moth from date of invoicing
- C.
  
  Two months from date of invoicing
- D.
  
  None above
6.

If consultant returns the product saying I had ordered 2 quantities of 18953 but received one quantity of 18953 as damaged & one quantity of 18969 instead of 18953. Can I pass a claim in one go for both options?
- A.
  
  Yes
- B.
  
  No
7.

If the product is due from RDC or virtual warehouse & consultant approach in branch to issue the claim. Which point code we need to select to generate a claim?
- A.
  
  Branch immediate pick point
- B.
  
  Virtual warehouse pick point
8.

In case of exchange/ replenish what is the procedure?
- A.
  
  First pass credit note & then place a new order.
- B.
  
  While passing credit note press add button to add replenish code
- C.
  
  Pass the credit note and credit the money in the account
9.

If the product MRP is different as mentioned in catalogue in which option the claim will be passed?
- A.
  
  Catalogue error (return)
- B.
  
  Damage package (return)
- C.
  
  None above
10.

In exchange option can we issue higher value product against the billed product in invoice?
- A.
  
  Yes
- B.
  
  No
11.

If order is saved and there is an operator error, under which option we will cancel the order?
- A.
  
  Cancel order
- B.
  
  Cancel the order by Oriflame staff
- C.
  
  Cancel order by consultant
- D.
  
  None above
12.

If product label has wrong information printed. Which of the following option will selected to pass a claim?
- A.
  
  A.Primary package deformed
- B.
  
  Bad Label quality
- C.
  
  Label Application
- D.
  
  None above
13.

If lipstick bullet is not fixed which option to be selected from below?
- A.
  
  A. Bulk surface defects
- B.
  
  B. damage product(exchange)
- C.
  
  C. Bulk not fixed
- D.
  
  D. None above
14.

While passing a claim which option to be clicked to refer the previous month catalogue price?
- A.
  
  Price
- B.
  
  FRP
- C.
  
  Order
- D.
  
  Product
15.

If it is picking error is it necessary to mention the name of the picker in remarks column?
- A.
  
  Yes
- B.
  
  No
16.

Can we generate a claim if consultants receive extra product quantity as billed in invoice?
- A.
  
  Yes
- B.
  
  No
17.

Under which option you can see the” Tamper – evident seal or cello wrap is damaged?”
- A.
  
  Damage package (return) & Damage package (exchange)
- B.
  
  Damage product (return) & Damage product (exchange)
- C.
  
  None above
18.

If a consultant wants to return a product under the "undesirable effect" option, How much should be the minimum quantity of a product?
- A.
  
  Full
- B.
  
  1/3
- C.
  
  1/4
- D.
  
  2/4
19.

Picking error - picked moreover (return) signifies:
- A.
  
  A consultant received a higher quantity of products than ordered.
- B.
  
  The product an extra product not there in the invoice.