Claims Quiz 4

20 Questions

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Claims Quiz 4

Questions and Answers
  • 1. 
    In how many sections the claims matrix is divided?
    • A. 

      A. Two

    • B. 

      B. Three

    • C. 

      C. Four

    • D. 

      D. Five

  • 2. 
    Can we exchange/ replenish  the products from Orisales which is billed in WP, BC, SPECIAL SECTION ETC.?
    • A. 

      A.Yes

    • B. 

      B.No

  • 3. 
    Under how many options you can see the subtypes in partial claim option?
    • A. 

      A. 2

    • B. 

      B. 3

    • C. 

      C. 4

    • D. 

      D. 5

  • 4. 
    If consultant claims for a replacement of the product having billed in previous month. In mentioned case pricing would be as per below?
    • A. 

      A. Current month

    • B. 

      B.Previous month

  • 5. 
    What is the policy to claim for damaged product ?
    • A. 

      A. 30 days from date of invoicing

    • B. 

      B.One moth from date of invoicing

    • C. 

      C.Two months from date of invoicing

    • D. 

      D.None above

  • 6. 
    If consultant returns the product saying I had ordered 2 quantities of 18953 but received one quantity of 18953 as damaged & one quantity of 18969 instead of 18953. Can I pass a claim in one go for both options?
    • A. 

      A.Yes

    • B. 

      B. No

  • 7. 
    If the product is due from RDC or virtual warehouse & consultant approach in branch to issue the claim.  Which point code we need to select to generate a claim?
    • A. 

      A. Branch immediate pick point

    • B. 

      B. Virtual warehouse pick point

  • 8. 
     In case of exchange/ replenish what is the procedure?
    • A. 

      A. First pass credit note & then place a new order.

    • B. 

      B.While passing credit note press add button to add replenish code

    • C. 

      C.Pass the credit note and credit the money in the account

  • 9. 
     If the product MRP is different as mentioned in catalogue in which option the claim will be passed?
    • A. 

      A. Catalogue error (return)

    • B. 

      B.Damage package (return)

    • C. 

      C.None above

  • 10. 
    In exchange option can we issue higher value product against the billed product in invoice?
    • A. 

      A.Yes

    • B. 

      B.No

  • 11. 
    If order is saved and there is an operator error, under which option we will cancel the order?
    • A. 

      A.Cancel order

    • B. 

      B.Cancel order by Oriflame staff

    • C. 

      C.Cancel order by consultant

    • D. 

      D.None above

  • 12. 
    If product label has wrong information printed. Which of the following option will selected to pass a claim?
    • A. 

      A.Primary package deformed

    • B. 

      B.Bad Label quality

    • C. 

      C.Label Application

    • D. 

      D.None above

  • 13. 
    If lipstick bullet is not fixed which option to be selected from below?
    • A. 

      A. Bulk surface defects

    • B. 

      B. damage product(exchange)

    • C. 

      C. Bulk not fixed

    • D. 

      D. None above

  • 14. 
    While passing a claim which option to be clicked to refer the previous month catalogue price?
    • A. 

      Price

    • B. 

      FRP

    • C. 

      Order

    • D. 

      Product

  • 15. 
    If it is picking error is it necessary to mention the name of the picker in remarks column?
    • A. 

      A.Yes

    • B. 

      B.No

  • 16. 
    Can we generate a claim if consultants receive extra product quantity as billed in invoice?
    • A. 

      Yes

    • B. 

      No

  • 17. 
    Under which option you can see the” Tamper – evident seal or cello wrap is damaged”?
    • A. 

      Damage package (return) & Damage package (exchange)

    • B. 

      Damage product (return) & Damage product (exchange)

    • C. 

      None above

  • 18. 
    If consultant wants to return product under” undesirable effect” option, How much should be the minimum quantity of a product?  
    • A. 

      Full

    • B. 

      1/3

    • C. 

      1/4

    • D. 

      2/4

  • 19. 
    Picking error - picked moreover (return) signifies …
    • A. 

      A consultant received a higher quantity of products than ordered

    • B. 

      The product an extra product not there in the invoice