Claim Matrices Of Products And Services Test!

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Quizzes Created: 1 | Total Attempts: 81
| Attempts: 81
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  • 1/20 Questions

    Under which option you can see the” Tamper – evident seal or cello wrap is damaged?”

    • Damage package (return) & Damage package (exchange)
    • Damage product (return) & Damage product (exchange)
    • None above
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About This Quiz

The 'Claim Matrices of Products and Services Test' assesses knowledge on claim handling procedures for products and services, including replacement policies, damage claims, and claim submission processes. It is essential for professionals managing product quality and customer service.

Claim Matrices Of Products And Services Test! - Quiz

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  • 2. 

     In case of exchange/ replenish what is the procedure?

    • First pass credit note & then place a new order.

    • While passing credit note press add button to add replenish code

    • Pass the credit note and credit the money in the account

    Correct Answer
    A. While passing credit note press add button to add replenish code
    Explanation
    The correct answer is "While passing credit note press add button to add replenish code." This means that when passing a credit note, the procedure involves pressing the add button to include the replenish code. This indicates that the credit note is being used to replenish a certain item or product.

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  • 3. 

     If the product MRP is different as mentioned in catalogue in which option the claim will be passed?

    • Catalogue error (return)

    • Damage package (return)

    • None above

    Correct Answer
    A. Catalogue error (return)
    Explanation
    If the product MRP is different from what is mentioned in the catalogue, the claim will be passed under the option of "Catalogue error (return)". This means that the customer can return the product and claim a refund or exchange due to the error in the catalogue.

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  • 4. 

    If a consultant wants to return a product under the "undesirable effect" option, How much should be the minimum quantity of a product?  

    • Full

    • 1/3

    • 1/4

    • 2/4

    Correct Answer
    A. 1/3
    Explanation
    If a consultant wants to return a product under the "undesirable effect" option, the minimum quantity of the product should be 1/3.

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  • 5. 

    If order is saved and there is an operator error, under which option we will cancel the order?

    • Cancel order

    • Cancel the order by Oriflame staff

    • Cancel order by consultant

    • None above

    Correct Answer
    A. Cancel the order by Oriflame staff
    Explanation
    If there is an operator error and the order has already been saved, the correct option to cancel the order would be "Cancel the order by Oriflame staff." This implies that only the staff of Oriflame has the authority to cancel the order in such a situation. The other options, "Cancel order by consultant" and "None above," do not specify the necessary authority to cancel the order in case of an operator error.

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  • 6. 

    If consultant claims for a replacement of the product having billed in previous month. In mentioned case pricing would be as per below?

    • Current month

    • Previous month

    Correct Answer
    A. Previous month
    Explanation
    The pricing for the replacement of the product would be based on the previous month. This means that the consultant would be charged according to the pricing that was in effect during the previous month when the product was originally billed.

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  • 7. 

    In exchange option can we issue higher value product against the billed product in invoice?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    Yes, in an exchange option, it is possible to issue a higher value product against the billed product in the invoice. This means that if a customer wants to exchange a product for a higher-priced one, they can do so by paying the difference in price. This allows customers to upgrade their purchase without having to pay the full price of the new product.

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  • 8. 

    Can we generate a claim if consultants receive extra product quantity as billed in invoice?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    If consultants receive extra product quantity as billed in the invoice, it is possible to generate a claim. This means that the consultants have received more products than what was originally agreed upon and paid for. They can then raise a claim to either return the excess products or request a refund for the additional quantity received.

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  • 9. 

    While passing a claim which option to be clicked to refer the previous month catalogue price?

    • Price

    • FRP

    • Order

    • Product

    Correct Answer
    A. Price
    Explanation
    To refer to the previous month's catalogue price, one would need to click on the "Price" option. This option would likely provide access to the pricing information from the previous month's catalogue, allowing the user to compare and make necessary adjustments or decisions based on the previous prices.

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  • 10. 

    In how many sections the claims matrix is divided?

    • Two

    • Three

    • Four

    • Five

    Correct Answer
    A. Two
    Explanation
    The claims matrix is divided into two sections.

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  • 11. 

    Can we exchange/ replenish  the products from Orisales which is billed in WP, BC, SPECIAL SECTION ETC.?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    The answer is "Yes" because the question asks if we can exchange or replenish products from Orisales that are billed in various sections such as WP, BC, SPECIAL SECTION, etc. The word "Yes" indicates that it is possible to exchange or replenish these products from Orisales regardless of the billing section they are categorized under.

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  • 12. 

    Under how many options you can see the subtypes in partial claim option?

    • 2

    • 3

    • 4

    • 5

    Correct Answer
    A. 4
    Explanation
    In the partial claim option, there are four subtypes visible.

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  • 13. 

    If lipstick bullet is not fixed which option to be selected from below?

    • A. Bulk surface defects

    • B. damage product(exchange)

    • C. Bulk not fixed

    • D. None above

    Correct Answer
    A. C. Bulk not fixed
    Explanation
    If the lipstick bullet is not fixed, it means that it is loose or not securely attached. In this case, the best option would be to select option c. "Bulk not fixed" as it accurately describes the issue of the lipstick bullet not being properly secured. Option a, "Bulk surface defects," does not address the specific problem of the bullet not being fixed. Option b, "damage product (exchange)," may be applicable if the loose bullet has caused damage to the product, but it does not directly address the issue of it not being fixed. Option d, "None above," would be incorrect as there is a suitable option available.

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  • 14. 

    If it is picking error is it necessary to mention the name of the picker in remarks column?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    In order to address and rectify the picking error, it is necessary to mention the name of the picker in the remarks column. This allows for clear identification of the individual responsible for the error, ensuring accountability and enabling appropriate corrective measures to be taken. By including the picker's name in the remarks column, it becomes easier to track and monitor any recurring issues related to picking errors, facilitating continuous improvement in the picking process.

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  • 15. 

    Picking error - picked moreover (return) signifies:

    • A consultant received a higher quantity of products than ordered.

    • The product an extra product not there in the invoice.

    Correct Answer
    A. A consultant received a higher quantity of products than ordered.
    Explanation
    The correct answer is that a consultant received a higher quantity of products than ordered. This is indicated by the phrase "picked moreover," which suggests that more products were picked or selected than what was originally ordered. The use of the word "moreover" implies an additional or excess quantity of products. Therefore, the consultant received more items than they were supposed to receive according to the order.

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  • 16. 

    If the product is due from RDC or virtual warehouse & consultant approach in branch to issue the claim. Which point code we need to select to generate a claim?

    • Branch immediate pick point

    • Virtual warehouse pick point

    Correct Answer
    A. Branch immediate pick point
    Explanation
    The correct answer is "Branch immediate pick point." This is because if the product is due from RDC or virtual warehouse and the consultant approaches the branch to issue a claim, the branch immediate pick point would be the appropriate point code to select in order to generate a claim.

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  • 17. 

    What is the policy to claim for damaged product?

    • 30 days from date of invoicing

    • One moth from date of invoicing

    • Two months from date of invoicing

    • None above

    Correct Answer
    A. One moth from date of invoicing
    Explanation
    The policy to claim for a damaged product is one month from the date of invoicing. This means that customers have a time frame of one month to report any damages or issues with their purchased product and request a claim. After this one-month period, the customer will no longer be eligible to make a claim for a damaged product.

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  • 18. 

    If consultant returns the product saying I had ordered 2 quantities of 18953 but received one quantity of 18953 as damaged & one quantity of 18969 instead of 18953. Can I pass a claim in one go for both options?

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    No, you cannot pass a claim in one go for both options. The consultant received one quantity of 18953 as damaged and one quantity of 18969 instead of 18953. These are two separate issues that need to be addressed separately. Therefore, you would need to pass separate claims for each issue.

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  • 19. 

    If product label has wrong information printed. Which of the following option will selected to pass a claim?

    • A.Primary package deformed

    • Bad Label quality

    • Label Application

    • None above

    Correct Answer
    A. None above
    Explanation
    If the product label has wrong information printed, none of the options provided (primary package deformed, bad label quality, label application) would be selected to pass a claim. This is because the issue of wrong information printed on the label does not pertain to any of these options. The correct course of action would be to select "None above" as the answer, indicating that none of the provided options are applicable in this situation.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 20, 2012
    Quiz Created by
    Oriflame
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