Claim Matrices Of Products And Services Test!
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- 1.In how many sections the claims matrix is divided?
- A.
Two
- B.
Three
- C.
Four
- D.
Five
- 2.Can we exchange/ replenish the products from Orisales which is billed in WP, BC, SPECIAL SECTION ETC.?
- A.
Yes
- B.
No
- 3.Under how many options you can see the subtypes in partial claim option?
- A.
2
- B.
3
- C.
4
- D.
5
- 4.If consultant claims for a replacement of the product having billed in previous month. In mentioned case pricing would be as per below?
- A.
Current month
- B.
Previous month
- 5.What is the policy to claim for damaged product?
- A.
30 days from date of invoicing
- B.
One moth from date of invoicing
- C.
Two months from date of invoicing
- D.
None above
- 6.If consultant returns the product saying I had ordered 2 quantities of 18953 but received one quantity of 18953 as damaged & one quantity of 18969 instead of 18953. Can I pass a claim in one go for both options?
- A.
Yes
- B.
No
- 7.If the product is due from RDC or virtual warehouse & consultant approach in branch to issue the claim. Which point code we need to select to generate a claim?
- A.
Branch immediate pick point
- B.
Virtual warehouse pick point
- 8.In case of exchange/ replenish what is the procedure?
- A.
First pass credit note & then place a new order.
- B.
While passing credit note press add button to add replenish code
- C.
Pass the credit note and credit the money in the account
- 9.If the product MRP is different as mentioned in catalogue in which option the claim will be passed?
- A.
Catalogue error (return)
- B.
Damage package (return)
- C.
None above
- 10.In exchange option can we issue higher value product against the billed product in invoice?
- A.
Yes
- B.
No
- 11.If order is saved and there is an operator error, under which option we will cancel the order?
- A.
Cancel order
- B.
Cancel the order by Oriflame staff
- C.
Cancel order by consultant
- D.
None above
- 12.If product label has wrong information printed. Which of the following option will selected to pass a claim?
- A.
A.Primary package deformed
- B.
Bad Label quality
- C.
Label Application
- D.
None above
- 13.If lipstick bullet is not fixed which option to be selected from below?
- A.
A. Bulk surface defects
- B.
B. damage product(exchange)
- C.
C. Bulk not fixed
- D.
D. None above
- 14.While passing a claim which option to be clicked to refer the previous month catalogue price?
- A.
Price
- B.
FRP
- C.
Order
- D.
Product
- 15.If it is picking error is it necessary to mention the name of the picker in remarks column?
- A.
Yes
- B.
No
- 16.Can we generate a claim if consultants receive extra product quantity as billed in invoice?
- A.
Yes
- B.
No
- 17.Under which option you can see the” Tamper – evident seal or cello wrap is damaged?”
- A.
Damage package (return) & Damage package (exchange)
- B.
Damage product (return) & Damage product (exchange)
- C.
None above
- 18.If a consultant wants to return a product under the "undesirable effect" option, How much should be the minimum quantity of a product?
- A.
Full
- B.
1/3
- C.
1/4
- D.
2/4
- 19.Picking error - picked moreover (return) signifies:
- A.
A consultant received a higher quantity of products than ordered.
- B.
The product an extra product not there in the invoice.
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