Quiz: Employee Empowerment And Customer Satisfaction

10 Questions | By Nksandoval | Updated: Mar 21, 2022 | Attempts: 639

Questions

Settings

Create your own Quiz

Chapter 9 quiz from Understanding Business text book.

Questions and Answers

1.

In recent years, the service sector of the U.S. economy has:
- A.
  
  Grown much more rapidly than the manufacturing sector
- B.
  
  Become the low-wage sector of the U.S. economy
- C.
  
  Achieved extremely high productivity gains according to government reports
- D.
  
  Focused less on quality and more on reducing costs of production
2.

For services, the facility layout is usually designed to:
- A.
  
  Enable the firm to maintain a continuous production run
- B.
  
  Help customers find and buy things
- C.
  
  Allow mass production techniques to be utilized efficiently
- D.
  
  Facilitate a centralized decision-making process
3.

At Stevens Manufacturing workers are organized in teams that combine their efforts to produce complex units of a final product. Stevens is using a facility layout known as a(n):
- A.
  
  Consolidated process layout
- B.
  
  Continuous flow layout
- C.
  
  Modular layout
- D.
  
  Assembly team layout
4.

A firm would be most likely to employ statistical process control (SPC) if it wanted to:
- A.
  
  Simplify the quality control process by taking samples at the end of the production process rather than examining every unit of output produced
- B.
  
  Eliminate the expenses incurred by the Deming Cycle
- C.
  
  Redefine quality control on the basis of customer needs
- D.
  
  Make sue products meet quality standards all along the production process
5.

________ is the specialized area of management that converts or transforms resources into goods and services.
- A.
  
  Logistics management
- B.
  
  Resource engineering
- C.
  
  Supply chain management
- D.
  
  Operations management
6.

Enterprise resource planning (ERP) is considered more sophisticated than MRP primarily because it can:
- A.
  
  Give much more precise cost estimates
- B.
  
  Find the critical path and compute its length
- C.
  
  Monitor processes in multiple firms at the same time
- D.
  
  Handle data about more than one product at the same time
7.

Cooltreet, Inc., combines sugar, cream, eggs, and flavorings, then churns and cools the resulting mixture to a very low temperature until it freezes, creating ice cream. The method Cooltreet is using is an example of:
- A.
  
  An analytic production system
- B.
  
  Process manufacturing
- C.
  
  An assembly process
- D.
  
  A symbiotic process
8.

The goal of lean manufacturing is to:
- A.
  
  Keep inventories of finished goods as high as possible
- B.
  
  Produce goods and services with less of everything compared to mass production
- C.
  
  Produce a very limited variety of goods
- D.
  
  Become more self sufficient by producing major components rather than buying them
9.

In a just-in-time inventory system, suppliers:
- A.
  
  Deliver materials and parts in large quantities only a few times a year
- B.
  
  Enjoy much lower delivery costs
- C.
  
  Have a great deal of flexibility in determining when to make deliveries
- D.
  
  Become more like a department in the producing firm rather than a separate business
10.

The purpose of determining the critical path on a PERT network is to:
- A.
  
  Identify the sequence of tasks that takes the longest to complete
- B.
  
  Estimate a payment schedule so that a budget can be established
- C.
  
  Find the sequence of events that is the most expensive to complete
- D.
  
  Establish a delivery schedule for a just-in-time inventory control program