Chapter 9: Empowering Employees To Satisfy Customers
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Chapter 9 quiz from Understanding Business text book.
- 1.In recent years, the service sector of the U.S. economy has:
- A.
Grown much more rapidly than the manufacturing sector
- B.
Become the low-wage sector of the U.S. economy
- C.
Achieved extremely high productivity gains according to government reports
- D.
Focused less on quality and more on reducing costs of production
- 2.For services, the facility layout is usually designed to:
- A.
Enable the firm to maintain a continuous production run
- B.
Help customers find and buy things
- C.
Allow mass production techniques to be utilized efficiently
- D.
Facilitate a centralized decision-making process
- 3.At Stevens Manufacturing workers are organized in teams that combine their efforts to produce complex units of a final product. Stevens is using a facility layout known as a(n):
- A.
Consolidated process layout
- B.
Continuous flow layout
- C.
Modular layout
- D.
Assembly team layout
- 4.A firm would be most likely to employ statistical process control (SPC) if it wanted to:
- A.
Simplify the quality control process by taking samples at the end of the production process rather than examining every unit of output produced
- B.
Eliminate the expenses incurred by the Deming Cycle
- C.
Redefine quality control on the basis of customer needs
- D.
Make sue products meet quality standards all along the production process
- 5.________ is the specialized area of management that converts or transforms resources into goods and services.
- A.
Logistics management
- B.
Resource engineering
- C.
Supply chain management
- D.
Operations management
- 6.Enterprise resource planning (ERP) is considered more sophisticated than MRP primarily because it can:
- A.
Give much more precise cost estimates
- B.
Find the critical path and compute its length
- C.
Monitor processes in multiple firms at the same time
- D.
Handle data about more than one product at the same time
- 7.Cooltreet, Inc., combines sugar, cream, eggs, and flavorings, then churns and cools the resulting mixture to a very low temperature until it freezes, creating ice cream. The method Cooltreet is using is an example of:
- A.
An analytic production system
- B.
Process manufacturing
- C.
An assembly process
- D.
A symbiotic process
- 8.The goal of lean manufacturing is to:
- A.
Keep inventories of finished goods as high as possible
- B.
Produce goods and services with less of everything compared to mass production
- C.
Produce a very limited variety of goods
- D.
Become more self sufficient by producing major components rather than buying them
- 9.In a just-in-time inventory system, suppliers:
- A.
Deliver materials and parts in large quantities only a few times a year
- B.
Enjoy much lower delivery costs
- C.
Have a great deal of flexibility in determining when to make deliveries
- D.
Become more like a department in the producing firm rather than a separate business
- 10.The purpose of determining the critical path on a PERT network is to:
- A.
Identify the sequence of tasks that takes the longest to complete
- B.
Estimate a payment schedule so that a budget can be established
- C.
Find the sequence of events that is the most expensive to complete
- D.
Establish a delivery schedule for a just-in-time inventory control program
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