Quiz On Management System

Knowledge management systems are designed to capture and store knowledge and information within an organization. By doing so, these systems enable employees to access and reuse existing knowledge, solutions, and best practices when facing repetitive problems. This eliminates the need to start from scratch every time a similar issue arises, saving time and effort. Therefore, the statement that the key benefit of knowledge management systems is not having to reinvent the wheel for repetitive problems is true.

The statement suggests that there have been many failures in the deployment of knowledge management systems, indicating that widespread success has not been achieved. Therefore, the correct answer is true.

WebEx is the best software or facility for a small firm spread out across the Northeast U.S. looking to inexpensively conduct regular videoconferencing. WebEx is a popular and widely used video conferencing platform that offers features such as screen sharing, file sharing, and recording capabilities. It is known for its user-friendly interface, reliable connection, and affordable pricing options, making it an ideal choice for small firms with budget constraints. Additionally, WebEx allows participants to join meetings from any device with internet access, making it convenient for a geographically dispersed team.

The process approach to knowledge management focuses on standardizing and documenting procedures, which can limit flexibility and creativity. By following a set process, participants may be discouraged from thinking outside the box and exploring new ideas. This can hinder innovation within an organization and restrict the potential for breakthroughs. Therefore, it is true that the process approach to knowledge management may limit innovation and force participants into fixed patterns of thinking.

Videoconferencing allows individuals to participate in a meeting or discussion simultaneously, regardless of their physical location. This means that people can be in different places but still communicate and collaborate in real-time. Therefore, videoconferencing is an example of groupware that enables individuals to connect and work together at the same time, even if they are in different locations.

The statement is true because effective knowledge management involves the process of capturing and documenting expert knowledge in a way that it can be easily accessed and utilized by others. This allows organizations to leverage the expertise of their employees and ensure that valuable knowledge is not lost when individuals leave the company. By extracting and encoding expert knowledge, organizations can create a repository of information that can be shared and reused, leading to increased efficiency and improved decision-making.

Knowledge is not stagnant and can change over time. Therefore, it is important to regularly reevaluate the knowledge that is stored in a knowledge repository to ensure its accuracy and relevance. This allows for updates and improvements to be made as new information becomes available or circumstances change. By reevaluating the knowledge in the future, one can ensure that the repository remains up-to-date and continues to provide valuable and reliable information.

During the disseminating knowledge stage of the KMS cycle, knowledge is made available to intended users. This stage involves the distribution and sharing of knowledge to the individuals or groups who need it. It ensures that the right knowledge reaches the right people at the right time, enabling them to make informed decisions and take appropriate actions based on the available knowledge.

Collaboration is the correct answer because it refers to the technology element that enables document sharing among decision makers. Collaboration tools and platforms allow individuals or teams to work together, share information, and collaborate on documents in real-time. This promotes effective communication and knowledge sharing among decision makers, facilitating better decision-making processes within the organization.

The given statement suggests that in modern organizations, the application of a certain methodology to business practices is more important than the information technology used to support knowledge management. This implies that having a well-defined and effective approach to managing knowledge within the organization is crucial, as it can enhance productivity and decision-making. While information technology can facilitate knowledge management, its importance is secondary to the methodology employed. Therefore, the statement is true.

Web 2.0 is the correct answer because it refers to the set of technologies that support knowledge management through mashups, blogs, social networks, and wikis. These technologies enable users to collaborate, share information, and create content in a more interactive and participatory manner, enhancing knowledge sharing and management within organizations.

Tacit knowledge refers to the knowledge that is difficult to express or codify in a formal or explicit manner. It is often based on personal experiences, intuition, and insights. While tacit knowledge may not be easily documented or written down, it can still be structured and organized within an individual's mind. This structured knowledge can be applied and utilized effectively in various situations, even though it may not be easily transferable or communicated to others. Therefore, the statement that tacit knowledge could be structured, just never codified or documented, is true.

Leaky knowledge refers to explicit knowledge, which is the type of knowledge that can be easily articulated, codified, and transferred to others. It is called "leaky" because it can easily "leak" out of an organization or individual, as it can be documented and shared. Tacit knowledge, on the other hand, refers to knowledge that is difficult to articulate or transfer, as it is deeply rooted in personal experiences, skills, and intuition. Individual knowledge refers to knowledge possessed by an individual, while social knowledge refers to knowledge that is shared and created within a social group.

Conditional knowledge refers to knowledge that is dependent on certain conditions or circumstances. In this case, "when to install a new part in a faulty car" is an example of conditional knowledge because it requires understanding the specific conditions or symptoms that indicate the need for a new part. This knowledge is context-dependent and cannot be generalized to all situations. It involves recognizing the signs of a faulty car and knowing when it is appropriate to replace a specific part.

The given statement is false. In group decision making, a virtual team is one that does not meet in one geographical location and instead uses information technology to communicate and collaborate remotely.

E-mail is the best example of asynchronous communication because it allows individuals to send and receive messages at their own convenience. Unlike videoconference or teleconference, e-mail does not require real-time interaction and allows participants to respond at a later time. Similarly, multimedia presentation systems may involve real-time interaction, making e-mail a better example of asynchronous communication.

Declarative knowledge refers to factual information or knowledge about something. In this case, "what new part is appropriate to fix a faulty car" is an example of declarative knowledge because it involves knowing the specific information about which part is suitable for repairing a faulty car. The other options involve knowing when to install a new part, how to install it, or why a new part fixes a faulty car, which are more procedural or explanatory knowledge rather than purely factual information.

Knowledge management systems are actually very helpful to companies when experts leave and take their knowledge with them. These systems allow companies to capture and store the knowledge of experts, making it accessible to others even after they leave. This ensures that valuable knowledge is not lost and can still be utilized by the company. Therefore, the statement is false as knowledge management systems can mitigate the impact of experts leaving.

The process approach to knowledge management capitalizes on tacit knowledge and requires heavy IT investment. This approach focuses on creating and improving processes for capturing, organizing, and sharing knowledge within an organization. It involves implementing technologies and systems to facilitate the storage, retrieval, and dissemination of knowledge. By leveraging tacit knowledge and investing in IT infrastructure, the process approach aims to enhance the overall effectiveness and efficiency of knowledge management within an organization.

In the refining knowledge stage of the KMS cycle, human insights are captured along with explicit facts. This stage involves analyzing and organizing the knowledge that has been stored, and refining it to make it more valuable and applicable. By combining human insights with explicit facts, organizations can gain a deeper understanding of their knowledge and make more informed decisions.

This statement is not true because in a wiki, the responsibility for organizing and maintaining the content is typically shared among multiple users, rather than being solely the responsibility of the wiki owner.

GDSS have a narrower focus than GSS. This means that GDSS are designed specifically to support group decision-making processes, while GSS have a broader scope and can be used for various group support activities. GDSS provide tools and technologies that facilitate collaboration and decision-making within a group, such as brainstorming, idea generation, and consensus building. On the other hand, GSS encompass a wider range of technologies and functionalities, including communication tools, document sharing, and project management, to support group activities beyond decision-making.

The given answer is correct because it states that the value of knowledge is not easily quantified. Knowledge is a complex and subjective concept that cannot be easily measured or assigned a numerical value. Its value is often determined by its application and the impact it has on decision-making and problem-solving. Quantifying knowledge would oversimplify its nature and overlook its intangible and qualitative aspects.

The statement is false because tacit knowledge is actually described as informal, unstructured knowledge that is difficult to document or transfer to others. It is often gained through personal experience, intuition, and practice, and is not easily codified or written down. Unlike formal, structured knowledge, tacit knowledge is typically held by individuals and can be difficult to articulate or communicate.

Process losses refer to the negative effects that can occur during groupwork, such as distractions, groupthink, and digressions. These factors can hinder the group's ability to effectively work together and achieve their goals. Process losses can result in a decrease in productivity, creativity, and overall group performance. Therefore, process losses are the most appropriate term to describe the distractions, groupthink, and digressions that occur in groupwork.

Declarative knowledge refers to factual knowledge or information that can be stated or declared. Understanding why a medical therapy works involves procedural knowledge, which is knowledge about how to do something or how something works. Therefore, this statement is false.

Internet- and intranet-based group decision support systems (GDSS) are not less popular than special-purpose decision rooms. In fact, these systems have gained popularity due to their accessibility and convenience. With the advancement of technology, more organizations are adopting GDSS as they allow for remote collaboration, real-time communication, and the ability to involve participants from different locations. These systems also offer features such as document sharing, voting, and brainstorming tools, making them a valuable tool for group decision-making processes. Therefore, the statement that internet- and intranet-based GDSS are less popular than special-purpose decision rooms is false.

Knowledge can be best described as organized facts set in context and actionable. This explanation captures the essence of knowledge by emphasizing that it is not just a collection of facts, measurements, and statistics, but rather these pieces of information that are organized, placed in a meaningful context, and can be used effectively to take action. This definition highlights the importance of understanding and applying knowledge in practical situations.

Working in groups has several negative aspects, such as participants being afraid to contribute, it being time-consuming, and a lack of coordination. However, the statement "it is more difficult to catch errors" is not a negative aspect of working in groups. In fact, working in groups can often make it easier to catch errors as multiple people can review and provide feedback on the work being done.

The main obstacle to knowledge sharing in the digital forensics case study was that many departments and agencies were effectively functional silos. This means that each department or agency operated independently and did not collaborate or share information with each other. This lack of communication and collaboration hindered the sharing of knowledge and best practices, making it difficult for the different entities to learn from each other's experiences and improve their investigative techniques.

The statement is false because having a lot of compiled user-generated information collected through the web does not mean that it is immediately available for use in a knowledge management system. The information needs to be processed, organized, and validated before it can be effectively utilized in a knowledge management system. Simply having the information collected does not guarantee its immediate usability.

VoIP (Voice over Internet Protocol) and instant messaging are associated with synchronous use because they allow real-time communication between users. VoIP enables users to have voice conversations over the internet, similar to a phone call, while instant messaging allows users to send and receive messages instantly. Both tools promote immediate and interactive communication, making them suitable for synchronous collaboration and group work.

In the knowledge management system development process, refining the knowledge precedes storing it in the knowledge repository. This is because before storing the knowledge, it needs to be organized, analyzed, and improved to ensure its quality and relevance. Refining the knowledge involves processes such as categorizing, tagging, and validating the information. Once the knowledge has been refined, it can then be stored in the knowledge repository for easy access and retrieval by users. Therefore, the correct answer is False.

The practice approach to knowledge management does not focus on formal controls, procedures, and standard operating procedures. Instead, it emphasizes on informal processes, social interactions, and shared experiences to manage knowledge effectively.

The explanation for the given correct answer, which is False, is that wikis do not necessarily allow user creation of shared web content in an organizational format and structure determined by the wiki owner. While wikis do allow user collaboration and editing of content, the organizational format and structure can be determined by the community of users rather than the owner. This allows for a more democratic and decentralized approach to content creation and organization.

The statement suggests that hybrid knowledge management approaches, which combine both process and practice approaches, are unworkable for most organizations. However, the correct answer is false, indicating that this statement is incorrect. This implies that hybrid approaches can be effective and feasible for organizations, allowing them to benefit from both process-based and practice-based knowledge management methods.