Cebu Module 3 Order Entry Quiz

1. How many coupons or promotional codes is a customer allowed to use during a purchase?

Only one coupon

One for shipping and one other coupon

We don't allow coupons

It is up to the representative

A customer is only allowed to use one coupon during a purchase. This means that they can apply a single coupon or promotional code to receive a discount or benefit. The other options of using one for shipping and one other coupon, not allowing coupons, or leaving it up to the representative are not applicable as the correct answer clearly states that only one coupon is allowed.

Explanation

A customer is only allowed to use one coupon during a purchase. This means that they can apply a single coupon or promotional code to receive a discount or benefit. The other options of using one for shipping and one other coupon, not allowing coupons, or leaving it up to the representative are not applicable as the correct answer clearly states that only one coupon is allowed.

2. If a customer was interested in purchasing a product, what would you need to verify with the customer before putting the item into the cart?

The name of the item

The quantity

The price

All of the above

Before putting an item into the cart, it is important to verify all the necessary details with the customer. This includes verifying the name of the item to ensure that the correct product is being added, verifying the quantity to ensure that the customer wants the desired amount, and verifying the price to ensure that the customer is aware of the cost of the item. By verifying all of these details, the seller can ensure that the customer's needs and preferences are met accurately.

Explanation

Before putting an item into the cart, it is important to verify all the necessary details with the customer. This includes verifying the name of the item to ensure that the correct product is being added, verifying the quantity to ensure that the customer wants the desired amount, and verifying the price to ensure that the customer is aware of the cost of the item. By verifying all of these details, the seller can ensure that the customer's needs and preferences are met accurately.

3. We can make changes to a customer's order without losing the bill/ship information we have entered if we click the "Need to Make Changes to this order?" button.

True

False

Clicking the "Need to Make Changes to this order?" button allows us to modify a customer's order without losing the bill/ship information that has already been entered. This suggests that the button is designed to retain the existing information while making changes to the order. Therefore, the statement is true.

Explanation

Clicking the "Need to Make Changes to this order?" button allows us to modify a customer's order without losing the bill/ship information that has already been entered. This suggests that the button is designed to retain the existing information while making changes to the order. Therefore, the statement is true.

4. How many sales offers are you required to make during a CE sales call?

None

Four

Three

At least one

During a CE sales call, you are required to make three sales offers. This suggests that there are specific sales offers that need to be presented to the customer in order to promote and sell a product or service. Making at least one sales offer would not be sufficient, and there is no mention of making four sales offers. Therefore, the correct answer is three.

Explanation

During a CE sales call, you are required to make three sales offers. This suggests that there are specific sales offers that need to be presented to the customer in order to promote and sell a product or service. Making at least one sales offer would not be sufficient, and there is no mention of making four sales offers. Therefore, the correct answer is three.

5. What is the only difference between the checkout page on BC and CE?

We don't accept American Express on BuyCostumes

Gathering sibling information

There is no difference

The only difference between the checkout page on BC (BuyCostumes) and CE (CosplayExpress) is that BC gathers sibling information. This means that BC collects information about any siblings that the customer may have, while CE does not collect this information.

Explanation

The only difference between the checkout page on BC (BuyCostumes) and CE (CosplayExpress) is that BC gathers sibling information. This means that BC collects information about any siblings that the customer may have, while CE does not collect this information.

6. During the checkout process, when does the customer learn of their delivery date?

After entering their credit card information

When the customer chooses their method of delivery.

After the order has been submitted.

Before adding the items to the customer's shopping cart.

The customer learns of their delivery date when they choose their method of delivery. This makes sense because the delivery date is dependent on the method chosen by the customer. Different delivery methods may have different delivery times, so it is important for the customer to know the delivery date before finalizing their order.

Explanation

The customer learns of their delivery date when they choose their method of delivery. This makes sense because the delivery date is dependent on the method chosen by the customer. Different delivery methods may have different delivery times, so it is important for the customer to know the delivery date before finalizing their order.

7. You should verify the country that the customer is shipping to before you ask for their event date on the initial shopping cart page.

True

False

It is important to verify the country that the customer is shipping to before asking for their event date on the initial shopping cart page because different countries may have different shipping policies, delivery times, and customs regulations. By knowing the customer's shipping country upfront, the retailer can provide accurate shipping options and estimates, ensuring a smooth and satisfactory shopping experience for the customer. This also helps to avoid any potential issues or delays in delivering the product on time for the customer's event.

Explanation

It is important to verify the country that the customer is shipping to before asking for their event date on the initial shopping cart page because different countries may have different shipping policies, delivery times, and customs regulations. By knowing the customer's shipping country upfront, the retailer can provide accurate shipping options and estimates, ensuring a smooth and satisfactory shopping experience for the customer. This also helps to avoid any potential issues or delays in delivering the product on time for the customer's event.

8. A customer is planning a party and has selected a party pack, but needs some extra plates and napkins. They will have to purchase an additional party pack.

True

False

The statement is false because the customer does not need to purchase an additional party pack. The customer only needs some extra plates and napkins, which can be purchased separately without buying another party pack.

Explanation

The statement is false because the customer does not need to purchase an additional party pack. The customer only needs some extra plates and napkins, which can be purchased separately without buying another party pack.

9. The security code on the back of the customer's credit/debit card is required when we are taking the customer's order.

True

False

The security code on the back of the customer's credit/debit card is not required when taking the customer's order. This code, also known as the CVV or CVV2, is typically used for online or over-the-phone transactions as an additional security measure to verify that the customer is in possession of the card. However, when taking an order in person, the physical presence of the card is usually sufficient for verification. Therefore, the statement is false.

Explanation

The security code on the back of the customer's credit/debit card is not required when taking the customer's order. This code, also known as the CVV or CVV2, is typically used for online or over-the-phone transactions as an additional security measure to verify that the customer is in possession of the card. However, when taking an order in person, the physical presence of the card is usually sufficient for verification. Therefore, the statement is false.

10. After everything the customer wants is placed into the shopping cart, what should you do first?

Ask the customer when the event date is

Ask for the credit card information

Ask the customer where they would like to ship the order

Ask the customer if they have any promotional codes or offers

The first thing to do after everything the customer wants is placed into the shopping cart is to ask the customer if they have any promotional codes or offers. This is important because if the customer has any valid promotional codes or offers, they should be applied before proceeding with the checkout process. This will ensure that the customer receives any applicable discounts or special offers they are entitled to.

Explanation

The first thing to do after everything the customer wants is placed into the shopping cart is to ask the customer if they have any promotional codes or offers. This is important because if the customer has any valid promotional codes or offers, they should be applied before proceeding with the checkout process. This will ensure that the customer receives any applicable discounts or special offers they are entitled to.

11. On the billing/shipping page, what information should you verify with the customer? Choose all that apply.

First and last name

Address and street name

Email address

City, state, and zip

Phone number

Names of all of the products

The correct answer is to verify the first and last name, address and street name, email address, city, state, and zip, and phone number with the customer. This information is essential for accurate billing and shipping. Verifying the customer's first and last name ensures that the correct individual is receiving the order. Verifying the address and street name is crucial for accurate delivery. The email address is necessary for order confirmation and communication. Verifying the city, state, and zip ensures that the order is being shipped to the correct location. Finally, the phone number is important for any potential delivery issues or updates.

Explanation

The correct answer is to verify the first and last name, address and street name, email address, city, state, and zip, and phone number with the customer. This information is essential for accurate billing and shipping. Verifying the customer's first and last name ensures that the correct individual is receiving the order. Verifying the address and street name is crucial for accurate delivery. The email address is necessary for order confirmation and communication. Verifying the city, state, and zip ensures that the order is being shipped to the correct location. Finally, the phone number is important for any potential delivery issues or updates.

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